226 to 250 of 269 ITSM Jobs in the UK excluding London

Proven experience in IT transformation and/or transition projects Strong project delivery experience An understanding of enterprise applications, integrations and IT service management (ITSM) Experience with GBS or Shared Services models ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus … knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

ITSM SLA Analyst – 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting for service reviews ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for the clients internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants ...

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions … future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design ...

protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions Hands … development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge) Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls Strong experience in Flow Designer, Workflows, and Service Catalog development Experience with integrations using REST/SOAP APIs, MID Server ...

core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience, and documented knowledge to provide … line with documented processes Occasionally carrying out remote desktop support to resolve minor issues Ensuring that technical solutions are documented within the IT Service Management tool for future reference Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

looking for BMC Helix Architect/Senior Engineer - Contract - Andover (Hybrid) - Active SC Cleared Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design … escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM ...

Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service … commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2 ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the companys problem management … services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

best-practice processes, strong governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes … business. Essential Skills & Experience Demonstrated ability to establish and embed ITSM processes and governance across multi-supplier environments Proven track record of driving service maturity and continuous improvement using insight, data and structured methodologies Strong leadership capability, with experience influencing cultural change and embedding accountability across teams Skilled in managing ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Business Analyst, developers, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

days onsite per week) Clearance: Active SC Clearance required Skills & Experience Required 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale. Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. Proficiency in AR System workflow (Filters, Escalations, Active Links ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...

demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting … role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards ...

Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with … Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. ...