376 to 400 of 554 ITSM Jobs in the UK excluding London

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

based applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership … Microsoft 365, M365, Office 365, Outlook, Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems, Hardware Support, Software Troubleshooting, Laptop Provisioning, Mobile Device Support, Network Connectivity, Wi-Fi, VPN, Business Applications, North ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation and configuration experience … worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

will own and stabilise the IT support function and drive service improvements. The role requires hands‐on leadership, a strong track record in ITSM, and the ability to influence senior stakeholders while delivering results at pace. #J-18808-Ljbffr ...

across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports … essential requirements of the job include: Minimum of 5 years of hands-on experience as Product owner, Platform Owner, or ServiceNow lead. Proven ServiceNow ITSM implementation experience, including UI’s such as Employee Service Centre. Strong ability to translate business needs into technical requirements and strong analytical and problem-solving ...

secure environment. The ideal candidate will have UK Sole National DV clearance, experience in a service desk across multiple products, and familiarity with ITSM ITIL processes. #J-18808-Ljbffr ...

Castle Water is seeking a ServiceNow Senior Developer to design, develop, and implement customised ServiceNow solutions supporting business needs. You’ll configure modules, build workflows, and create integrations with other systems to ensure stability, security ...

OneAdvanced is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will manage daily administration, develop ITSM/CSM/ITOM solutions, and implement platform enhancements and integrations with ERP systems. You will collaborate with the IT Service Desk and cross-functional teams, delivering technical solutions ...

sector ownership Work within Capgemini’s strong ServiceNow ecosystem and partnerships YOUR PROFILE Essential experience & certifications ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial) Proven experience working on: At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ...

sector ownership • Work within Capgemini’s strong ServiceNow ecosystem and partnerships## **YOUR PROFILE**Essential experience & certifications • ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial) • Proven experience working on: o At least one large global/international ServiceNow implementation, OR o Multiple ...

sector ownership • Work within Capgemini’s strong ServiceNow ecosystem and partnerships## **YOUR PROFILE**Essential experience & certifications • ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial) • Proven experience working on: o At least one large global/international ServiceNow implementation, OR o Multiple ...

sector ownership • Work within Capgemini’s strong ServiceNow ecosystem and partnerships## **YOUR PROFILE**Essential experience & certifications • ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial) • Proven experience working on: o At least one large global/international ServiceNow implementation, OR o Multiple ...

player, ie take ownership of contributing to the overallteam capability and knowledge Any of the below certifications are advantage: ITILv3 Foundation Certificate in IT Service Management #J-18808-Ljbffr ...

support strategic outcomes by collaborating with Solution Sales, Consulting, Support and Professional Services to expand global accounts. The role requires proven experience in IT service management domains, multi-million-dollar deals, and extensive travel to client sites across regions. #J-18808-Ljbffr ...

sessions, and roadmap alignment sessions What makes you stand out Key Skills Experience in fintech services, or another similar software environment. Familiarity with IT service management practices and tools such as Jira Service Management. Experience supporting enterprise customers with complex products, integrations or technical environments. Exposure to SaaS, hosted ...

network infrastructure to meet business needs. The candidate will act as the network SME, configuring, securing and documenting designs while ensuring process compliance with ITSM standards. Expertise in Cisco, Azure, AWS and monitoring tools is essential. #J-18808-Ljbffr ...

ServiceNow Senior Technical Consultant - Glasgow - 2 days on-site, 6 months - £550 - 600 Act as the onshore technical lead for ServiceNow ITSM (HRSD also would be preferable), providing hands-on technical leadership across configuration, development, troubleshooting and platform enhancements. The role will lead technical delivery, translate requirements into technical solutions ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

monitoring assets for licensing and management purposes. Platform Ownership & Operations: ServiceNow Platform: Accountable for the operation and development of the ServiceNow platform (particularly ITSM and CMDB) to ensure it meets the requirements of ITIL process owners, Service Management, IT Service Desk, and key stakeholders. Leadership & Stakeholder Management: People Management: Directly … qualifications. Desirable skills/experience you may have ServiceNow Platform Management: Prior direct responsibility for managing and developing the ServiceNow platform, with emphasis on ITSM and CMDB modules. Conceptual & Strategic Thinking: Ability to think on medium-to-long-term horizons, connect big-picture concepts, and translate abstract ideas into practical ...

related issues. Drive incidents through to resolution, engaging resolver teams and technical specialists where required. Maintain clear, accurate and timely updates within the ITSM platform. Identify recurring incidents and contribute to problem management and root-cause analysis. Support Priority and Major Incident activity when required. Customer Experience Deliver a professional … analytical skills. Experience supporting Microsoft Windows and Microsoft 365 environments. Good understanding of Active Directory and user/access management. Experience working with an ITSM or ticket management platform. Strong understanding of incident and service request management. Excellent written and verbal communication skills. Strong customer service mindset with the ability ...

teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health … looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations ...

This job is with Boston Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Boston Scientific transforms lives through ...

static and dynamic routing protocols and network architecture principles. Experience applying industry best practice, with knowledge of ISO 20000 (IT Service Management) and ITSM principles. Experience producing technical design documentation, architecture documents and supporting service management artefacts. Experience Demonstrable experience supporting, designing, building and maintaining physical and virtual infrastructure within ...