426 to 450 of 554 ITSM Jobs in the UK excluding London

Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals. Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service. Developing and providing regular IT Service reporting ...

days, working within the IT team as a SharePoint SME to support and improve critical SharePoint solutions. You will handle administration, resolve incidents, support ITSM and project tools on SharePoint, and collaborate with stakeholders to deliver efficient SharePoint services and process improvements. #J-18808-Ljbffr ...

Security, Infrastructure, Data, PMO, and senior stakeholders to deliver secure and cost-effective technology change. The role requires extensive experience in enterprise applications and ITSM, with a focus on supplier governance and budget #J-18808-Ljbffr ...

role involves configuring network equipment, performing planned changes, reviewing capacity, and maintaining detailed documentation. A strong background in Cisco, Avaya, and cloud platforms, plus ITSM awareness, is preferred. #J-18808-Ljbffr ...

evolving Oracle Cloud support, starting with a payment solution rollout, with 2 days onsite per week and a hybrid working pattern. You will coordinate ITSM processes, runbooks, and reporting, liaise with external MSPs and stakeholders to ensure incidents meet SLAs. #J-18808-Ljbffr ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with minimal … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related ...

many more. We're looking for a HALO Developer where you’ll play a key role in configuring, developing and improving the Halo ITSM platform, supporting both internal operations and external customers. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. A willingness ...

travel to Lincoln on a weekly basis. Desirable: 2–3 years' experience managing an IT Service Desk team. ITIL Foundation v4 certification. Experience using ITSM platforms such as ServiceNow, Ivanti or Jira. Knowledge of workforce planning, call management systems and service desk reporting. Inclusion at XMA At XMA, we believe … Desk Team Leader, People management, IT Support Team Leader, 1st Line IT Support Team Leader, IT Help Desk Manager, Service Delivery, Line Management, IT Service Management, Incident Management, Nottingham, Nottinghamshire, Lincoln ...

looking for an experienced Project Manager/Programme Manager to lead the end-to-end transition into a new programme within a complex IT service management environment. This is a senior, delivery-focused role requiring strong programme governance, customer engagement and operational leadership. The successful candidate will take ownership … control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue-resolution capability. Excellent stakeholder management, communication, negotiation and influencing skills. Ability to manage ...

Job summary Job Overview At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. UK drivers licence required ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication, stakeholder management ...

Highlight and support service-led growth opportunities in collaboration with account teams Contribute to commercial positioning through strong stakeholder relationships 3. Service Delivery Oversight & ITSM Oversee service performance across Incident, Request, Change, and Problem Management Maintain visibility of service health, escalations, and operational risks Support critical incident management, post-incident … reviews, and service recovery activity Drive proactive risk mitigation, stability improvement, and service optimisation Promote adherence to ITSM best practice while ensuring practical delivery outcomes 4. Reporting & Insight Produce accurate, meaningful service reporting aligned to contractual and customer requirements Analyse operational performance data to identify trends, risks, and improvement opportunities ...

proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance … Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third ...

strong troubleshooting skills across hardware, software and network issues Taking ownership of requests, planning and prioritising your workload, accurately recording information in our IT Service Management Tool (HaloITSM), and creating and managing change management requests Keeping customers informed of progress, providing advice and guidance, meeting performance targets, and producing monthly … networking principles and troubleshooting A basic understanding of cyber security principles and GDPR Experience with asset tracking, documentation and procurement, and working within an ITSM ticketing system The ability to engage confidently with colleagues at all levels, influencing best use of systems and representing ICT as a first point ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/ ...

improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop …/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why our client? We believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial ...

including occasional out-of-hours support where required. Investigate, diagnose, and resolve 2 nd Line IT-related incidents & requests. Support & maintain IT infrastructure to ITSM best practice methodologies. Ensure updates with incidents & requests are communicated regularly to the customer. Assist with onboarding employees, configuration of equipment and services, mentoring … troubleshoot application issues across interfaces, data flows, and integrations. Advanced understanding of MSSQL for querying and validating application data. Experience working with ticketing/ITSM systems for incident, problem, and change management. Strong analytical and problem-solving skills. Excellent communication skills, with the ability to engage technical and non-technical ...

through to deployment. Assess and coordinate changes, releases and migrations into live environments. Manage incidents, service requests and operational activity through Jira ITSM . Use trends and operational data to drive problem management, capacity planning and continual service improvement . Maintain clear technical documentation, operational procedures and knowledge articles. Build … Language (DQL) . AWS experience across EKS, EC2, Lambda and related services. Oracle and PostgreSQL database knowledge. Experience integrating observability/APM tooling with ITSM platforms . Familiarity with Site Reliability Engineering (SRE) and operational excellence practices. Additional Information Why Version 1 Be part of a global Oracle practice ...

This job is with Travers Smith, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Travers Smith is a leading ...

enable quicker diagnosis, resolution, and prevention of future incidents. Defining, documenting, and refining core service management processes and SOPs based on ITIL/ITSM principles. Investigating root causes, analyzing data trends, and managing performance dashboards. Acting as a key communication bridge between technical engineering teams, customer success, leadership, and customers … Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles and ITSM frameworks. Certifications : ITIL v5, v4, or v3 certification, or similar, is required. Project Management (e.g., Prince 2) and Major Incident Management (MIM) Professional Level ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the universitys technology landscape. You will work closely with … Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the universitys technology landscape. You will work closely with ...