401 to 425 of 649 ITSM Jobs in the UK excluding London

John Lewis Partnership seeks a Product and Operations Lead - ServiceNow to own the multi-year ServiceNow roadmap, focused on ITSM and CMDB, and to optimise business value through offshore delivery partners. You will build strong stakeholder relationships, champion platform adoption, and drive automation and integrations across key systems ...

defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems. The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

Service Delivery and Support Manager - Leading Investment Bank - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Major Incident Management, ServiceNow, Ivanti, Jira, Microsoft Intune, SCCM, Active Directory, Group Policy, Windows 11, Microsoft Teams, Microsoft 365, Endpoint Management) Are you an experienced Service Delivery Manager or IT Support Manager … within a demanding financial services environment? This is an opportunity to take ownership of service delivery across a sophisticated investment bank, combining people leadership, ITSM, major incident management and continuous improvement. Our client is an established investment bank with a sophisticated technology environment supporting critical business operations. As part ...

hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today and help us deliver exceptional technology services that keep South ...

IT Service & Operations Manager - Deputy Principal Are you an experienced IT professional with a strong background in IT service management, infrastructure and technology operations? MCS Group are delighted to be recruiting for an IT Service & Operations Manager on behalf of Tourism Northern Ireland. The Organisation Tourism Northern Ireland is responsible … effective delivery, governance and continual improvement of Tourism NI's IT services and operations. This is a broad technology leadership role covering IT service management, cloud infrastructure, cyber security, supplier and contract management, service transition and people leadership. You will provide technical direction to a multi-skilled IT team while ...

service levels meet business needs and manage external partners across infrastructure, networks and security controls. The role focuses on delivering reliable IT services, embedding ITSM and driving improvements while supporting a hybrid operating model. #J-18808-Ljbffr ...

maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems and assets. Follow IT service management processes and organisational governance requirements. Support the implementation of technical changes, projects and service improvements. Essential Experience and Qualifications Candidates should demonstrate: Previous experience … timely manner. Good written and verbal communication skills. ITIL V3 Foundation or ITIL V4 equivalent qualification. Experience using ServiceNow or a similar IT Service Management platform. Additional Requirements Ability to work flexibly according to business and service requirements. Willingness to work occasional unsocial hours where required. Ability to work independently ...

SLAs, and drive continuous improvement. The role partners with project managers to deliver reliable IT services. You will lead incident and problem management, configure ITSM workflows, dashboards, and a knowledge base, and collaborate with internal teams to ensure high-quality support and user satisfaction. #J-18808-Ljbffr ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like to hear from ...

Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience and value delivery across the organisation, with a hybrid ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

Developer & Reporting Specialist with Active SC clearance to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting critical IT Service Management (ITSM) processes for an end client within the Defence space. The successful candidate will be responsible for application development, CMDB governance, automated data collection, dashboard creation … operational efficiency, compliance, and configuration governance across a complex enterprise environment. Key Responsibilities & Requirements: Design, develop and maintain a centralized CMDB application supporting IT Service Management and Configuration Management processes. Develop user-friendly interfaces, workflows and automation to manage the full Configuration Item (CI) life cycle. Integrate multiple data sources ...

Capgemini is seeking a Service Catalogue Lead to steer governance, standardisation and continual improvement of our Service Catalogue. The role involves collaborating with Service Owners, operational teams, and stakeholders to ensure offerings are accurate, accessible ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. … solving capabilities. Ability to coordinate multiple projects and priorities simultaneously. Required Skills & Experience – Desirable ITIL Foundation or higher certification. Experience with ServiceNow or equivalent ITSM platforms. Project Management qualifications (PRINCE2, Agile, PMP, etc.). Knowledge of Operational Acceptance Testing (OAT). Experience within complex and secure environments. Key Deliverables Operational ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation and configuration experience … worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

observability landscape - events, metrics, logs, traces - and a clear-eyed view of what AIOps genuinely delivers versus what the marketing says. Enterprise-scale ITSM/CMDB and event management experience. Enough applied ML awareness (anomaly detection, event correlation) to evaluate vendor claims. If this role is of interest and would ...

grow the team while collaborating with clients and internal stakeholders. You should have 5+ years in IT support or service desk leadership, strong ITSM/ConnectWise experience, and ITIL knowledge. A customer-focused, proactive approach is essential for success in this fast-paced environment. #J-18808-Ljbffr ...

looking for You'll have experience in IT asset management, software asset management or licence management, along with a good understanding of ITSM and CMDB tools. You'll be comfortable working with suppliers, contracts and stakeholders across the business, and able to turn asset data into practical recommendations. This role ...

hackajob is partnering directly with Leonardo to hire for this role. Job Description: Salary Range: £44,171 - £61,950 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects ...

Castle Water is seeking a ServiceNow Senior Developer to design, develop, and implement customised ServiceNow solutions supporting business needs. You’ll configure modules, build workflows, and create integrations with other systems to ensure stability, security ...