401 to 425 of 554 ITSM Jobs in the UK excluding London

responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support) Take ownership of support issues, seeing them through to resolution, and escalating where appropriate Support … Microsoft 365, macOS and Active Directory environments Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system. Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades) Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery ...

Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider. Now, we're looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through Jira Service Management. Working with customers across … improving service delivery and helping organisations get the most from their Atlassian investments. Role purpose Are you passionate about helping organisations transform their IT Service Management capabilities? Do you enjoy combining technical expertise with strategic thinking to solve complex customer challenges? We're looking for an ITSM Solution Consultant ...

boarding experience. This includes providing end user devices, shipping, and conducting remote laptop handover for VIP users. Ensure all actions are recorded in our ITSM tool. Keeping colleagues informed of the progress of their requests. Systematically interprets colleague requests and identifies solutions and possible side effects. Champion customer service when … when dealing with changing requirements and priorities. Able to resolve issues or come up with a workaround while under pressure. Desirable Technologies Experience using ITSM tools such as ServiceNow Microsoft Autopilot Microsoft Defender JAMF Apple Mac OSX Apple iOS Microsoft Teams Rooms Networking technologies such as TCP/IP, VLANs. ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients on high-profile … documentation, process maps, configuration specifications and delivery plans Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating them into effective technical and process solutions Practical knowledge of workflows, service catalogues, SLAs, automation ...

develops teams, and shapes service standards to enhance customer satisfaction and efficiency. You will oversee day-to-day operations, manage stakeholders, and implement IT service management policies. The position offers a hybrid work model and the chance to impact employee experience globally. #J-18808-Ljbffr ...

Anaplan in the United Kingdom seeks a self‐motivated Service Manager to join the Platform Service Management team. You will support systems used by hundreds of software engineers and thousands of customers, collaborating with engineering ...

levels, manage support requests effectively, and provide clear and professional technical guidance. • Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment. Your profile We are looking … IT Helpdesk, Service Desk, or IT Technician role, with hands-on experience providing Level 1 support to end users and managing incidents through ITSM or ticketing systems. • Strong technical knowledge, including Windows operating systems, Microsoft 365, hardware, networking fundamentals, and workplace IT technologies, with the ability to diagnose and resolve ...

maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head of IT Services … support function within a complex organisation. Proven success improving Service Desk performance, maturity, processes and customer experience. Strong practical knowledge of ITIL and IT Service Management, ideally supported by ITIL v4 certification. Experience across Incident, Request, Knowledge, Problem and Change Management. Strong understanding of SLAs, OLAs, KPIs, service reporting, escalation ...

Virtual WAN (vWAN). Strong knowledge of static and dynamic routing protocols. Experience applying industry best practice, including ISO 20000 and IT Service Management (ITSM). Experience producing technical design documents, network architecture documentation and service management artefacts. Experience You will ideally demonstrate: Experience supporting, building and maintaining physical ...

evidence-based rationale and escalate material risk without delay.• Create and maintain complete, accurate cyber security incident records in the relevant IT service management (ITSM) tool, ensuring that evidence, timestamps, affected assets, indicators, actions, ownership and escalation decisions support effective response, handover and audit.• Correlate logs and events across multiple ...

evidence-based rationale and escalation material risk without delay. Create and maintain complete, accurate cyber security incident records in the relevant IT service management (ITSM) tool, ensuring that evidence, timestamps, affected assets, indicators, actions, ownership and escalation decisions support effective response, handover and audit. Correlate logs and events across multiple ...

services. The role requires 8–12+ years in IT infrastructure and Digital Workplace, with strong stakeholder engagement and knowledge of M365, endpoint management, and ITSM platforms. #J-18808-Ljbffr ...

Responsibilities: Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals. Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service. Developing and providing regular IT Service reporting ...

UCCX tools and logs;Finesse administration;Cisco IOS diagnostic commands on CUBE;Syslog and SNMP monitoring tools;Wireshark for packet and SIP flow analysis;ITSM tools such as ServiceNow or Jira;Documentation tools such as Confluence or SharePoint.Working Knowledge of IT Service Management (ITSM) software (ServiceNow)We are a Disability ...

Wavenet is seeking a proactive ServiceNow System Administrator to manage and enhance our ServiceNow platform. You’ll ensure stability, usability, and ongoing improvements across ITSM, CSM, and related modules, collaborating with the Platform Owner, developers, and stakeholders. This hands-on role covers configuration, maintenance, user support, reporting, and API integrations ...

complex Linux issues, deploy new technologies, pilot PoCs, and manage end-to-end technical projects with cross-functional collaboration. A proactive mindset and strong ITSM/DevOps exposure are essential. #J-18808-Ljbffr ...

printers, and other IT assets. Support IT infrastructure in an industrial setting, including lab systems andequipment. Maintain system application and IT infra information in ITSM tool. Perform testing and documentation to comply with Orion Pharma requirements. Document and track incidents, service requests, and resolutions in an ITSM tool ...

critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues … Microsoft 365 applications, including Outlook, Teams and associated collaboration tools. Practical experience supporting meeting-room AV equipment or video conferencing technology. Experience using an ITSM or ticketing system to manage incidents and service requests. Good understanding of basic networking, including Wi-Fi, IP connectivity and troubleshooting. Strong communication and customer ...

supported environment Demonstrable accountability for service strategy, governance, performance, customer experience, risk, financial management and continual improvement Experience owning and developing IT service management (ITSM) platforms, with a proven track record of evolving technology through the responsible use of automation, AI and continual service improvement to reduce manual handling, accelerate ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe? Nottinghamshire … levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans, operational reports and management documentation. ...

prevention (DLP) controls. Manage email routing and compliance settings. Troubleshoot collaboration issues and advise colleagues on secure and effective use of workplace applications. 4. ITSM and Atlassian Administration Configure and maintain Jira Service Management, including request types, SLAs, workflows, automations and the customer portal. Administer Jira Software and Confluence. Develop … issues, taking ownership of systems and improving how technology services are delivered. You can work confidently across endpoint management, cloud administration, identity and access, ITSM and workplace technology. You are comfortable balancing day-to-day support with security responsibilities, automation and longer-term improvements. If you bring the relevant technical ...

Halo ITSM Consultant Role Type: Permanent Location: Reading - Hybrid 2-3 days per week onsite Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. … scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

Aztec Group is seeking an Associate in Enterprise Applications to support Ivanti Service Manager, manage incidents, service requests and data, and assist with broader ITSM tasks. You will work under supervision to maintain platform stability and contribute to improvements across the Enterprise Applications portfolio. The role focuses ...

Business Development Representative - IT Services Location: Reading, Berkshire - Office-based Type: Permanent, Full-time Salary: £26,000-£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...