Support Manager - 2nd Line
- Hiring Organisation
- Som3
- Location
- Wakefield, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage … line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow ...