Information Systems Team Manager Digital Access and CRM
- Hiring Organisation
- Sheffield City Council
- Location
- London, England, United Kingdom
digital public services.The roleThe postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow automation … ResponsibilitiesManage the specialist team responsible for the support, development and continuous improvement of the CRM platform and associated digital services.Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service requirements.Plan, prioritise and allocate resources across support, development, transformation and continuous improvement activities.Work collaboratively with other Team ...