201 to 225 of 392 Problem Management Jobs in England

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … escalation point for complex operational issues.Deliver against operational KPIs, SLAs, OLAs, and customer service targets.Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.Build and maintain high-quality operational documentation, including ...

patch verification2. Backup & Restore Operations Daily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3. Monitoring & Alert Management Proactive monitoring using Azure Monitor, Log Analytics, AlertsAvailability, performance, and capacity monitoringAlert tuning and noise reduction4. Basic Automation PowerShell/Azure CLI/Python … scripts for routine operational tasksAutomation of health checks, reports, and repetitive activities5. Weekly/Monthly Data Management Capacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6. Incident & Troubleshooting Troubleshooting Azure compute, network, storage, and PaaS servicesSupport for AVS and Azure Stack HCI platforms7. Knowledge Management ...

secure for internal users and engineering teams. This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable … service availability, performance and capacity through monitoring, troubleshooting and proactive maintenance. Support containerised services and the underlying infrastructure they rely on. Maintenance and lifecycle management Carry out routine maintenance activities including patching, upgrades and health checks. Support the ongoing management of hardware and software lifecycles to keep services ...

week Full-time Office based Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service OverviewThe Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customer’s core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive ...

issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills Experience or equivalent expertise troubleshooting … resolving, and maintaining information technology services Knowledge of front office trading applications and Equities markets Experience in Incident and Problem management Experience in using Unix commands Strong communication skills to translate technical language into meaningful business impact statements Working knowledge in one or more general purpose programming languages ...

Cruises, coordinating all teams and capabilities to keep our infrastructure, software, and applications running smoothly across the cruise business. Taking ownership of incident and problem management, you'll issue timely communications to stakeholders whilst enabling delivery teams to maintain full ownership of resolution, including out-of-hours support … experience our amazing cruise product first-hand. About You Solid experience building and developing Service Operations functions with a demonstrated track record in problem, change and incident management within an agile context. You hold ITIL certification or have equivalent service management experience. With excellent communication skills ...

offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service Integration and Management (SIAM) Service performance, governance and continual improvement Major Incident and Problem Management Vendor and supplier management IT risk, controls and regulatory … remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore service and address root causes. Strengthen incident, problem and change‐management practices, ensuring that learning … environments. Developing specialist engineering teams, addressing key‐person dependencies and creating credible succession and skills‐transition plans. Leading major incident recovery, root‐cause investigation, problem management and preventative improvement activity. Operating mission‐critical, high‐availability platforms within financial services or another highly regulated industry. Ownership of platform strategy ...

functions, service providers, and business stakeholders to ensure reliable service delivery and a positive user experience. Key Responsibilities Lead the day-to-day operational management of the ServiceNow platform, ensuring availability, performance, and service quality. Manage incidents and service disruptions, coordinating teams to restore service quickly and effectively. Drive … problem management activities, including root cause analysis and preventative actions. Identifyopportunities to improve platform resilience, scalability, and operational efficiency. Manage relationships with support teams, managed service providers, and third-party suppliers. Act as a key point of contact during service issues, providing clear stakeholder communication. Maintain operational reporting ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

recovery, and enable predictable service outcomes.What you will be doingDeliver standards for availability, latency, performance, capacity, and scalability.Take part in root-cause analysis and problem management for major incidents.Champion blameless post-mortem culture and ensure actions are tracked and closed.Drive infrastructure-as-code and automation across Azure … Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations.Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions).Experience with monitoring/observability tools, alert design, and dashboarding.Commercial awareness, including experience working ...

opportunities for improvement. Work collaboratively with delivery and product teams to implement enhancements that improve user experience, service resilience, and operational efficiency. Customer Relationship Management Build and maintain trusted relationships with customers and stakeholders, acting as the primary point of contact for service-related matters. Ensure customer expectations … product teams to ensure smooth transition of new capabilities into live service, while minimising operational impact and supporting long-term service sustainability. Service Lifecycle Management Take ownership of the ongoing health and performance of delivered products, ensuring they continue to evolve in line with customer needs, business priorities ...

Senior Systems Analyst Location: London Wellington Management, an independent investment management firm, is seeking a Senior Systems Analyst to support the investment and trading floor. The role involves direct interaction with Portfolio Managers, Portfolio Analysts, Research Analysts, Traders and Business Managers, providing application support, troubleshooting and enhancing proprietary … fiduciary and build trusted relationships. Provide timely status reporting, issue tracking and communication within IT and business partners. Adhere to SOC1 requirements, Incident/Problem Management process and ITIL documentation, including managing production incidents, escalation and root‐cause analysis. Develop a strong partnership with the delivery team ...

summary The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within the ICT department … record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trusts Performance Indicators are also dependant on the quality and completeness of the data provided from ...

practices. The TEM drives technical excellence, SRE-inspired culture, and continuous improvement across development, QA, and operations teams. Key Operational Responsibilities: Environment Automation & Lifecycle Management Design and implement Infrastructure as Code (IaC) to fully automate provisioning, configuration, and teardown of test environments. Integrate environment automation seamlessly into CI/… time, and stability metrics. Monitor environment health using observability tools (Prometheus, Grafana, Splunk, etc.) and proactively identify and resolve performance issues or bottlenecks. Incident & Problem Management Lead incident response for environment-related issues, driving quick resolution and facilitating blameless post-mortems. Implement permanent fixes based on root cause ...

partnership with some of the most brilliant minds.The RoleAs a Senior Systems Specialist, you will provide expert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with evolving … supporting the HR technology roadmap, and ensuring alignment with business objectivesManage SuccessFactors system configuration, security, governance, and compliance, including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practicesLead system support, incident resolution, and service delivery, acting as an escalation point ...

partnership with some of the most brilliant minds. The Role As a Senior Systems Specialist, you will provideexpert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with … technology roadmap, and ensuring alignment with business objectives Manage SuccessFactors system configuration, security, governance, and compliance, including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practices Lead system support, incident resolution, and service delivery, acting as an escalation point ...

fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience in a 1st Line/Service Desk role (MSP preferred … Strong customer service and communication skills Basic knowledge of: Windows 10/11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience working within an MSP environment Knowledge of networking fundamentals (DNS, DHCP, TCP/ ...

maintaining and improving complex customer network environments. You will take ownership of escalated incidents, lead technical investigation through to resolution, identify root cause through problem management, present and deliver approved changes through CAB, and contribute to continual service improvement across our managed services. You will …/less-technical parties. Identify repeat issues and/or duplicated alerts, and work toward finding the true root cause under a problem record. Support our customers through planned release management processes (in and out of core hours where required) by planning, preparing, conducting, and documenting the process. ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Processes Provide architecture leadership and technical oversight for: OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS Other operational technology and enterprise applications Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership Design and govern integration architectures across ...

application. What could set you apart Knowledge and experience of procurement processes Knowledge and experience of logistic processes Knowledge and experience of incident and problem management solutions IT Infrastructure Library (ITIL) Practitioner Certificate PRINCE2 Practitioner, AgilePM, Change Management or equivalent qualification The Institute of Leadership & Management ...

clients receive consistently excel-lent services. Understand and adopt the principles of acting as a professional service provider.Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework.Supporting, operating and managing the delivery of the operational platforms, hardware … interconnect (ExpressRoute, DirectConnect).Experience Implementing & Managing Internet Services, WAN/LAN/VPN Data Comms.Working knowledge of networking standards, hardware, and protocols.Network monitoring and management systems (e.g. Solarwinds HCO & NPM).Unified Communications telephony partners (e.g. Microsoft Teams).Server and PC operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...

Clearance - High - DV 'Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … Authentication technologies. Have knowledge/experience with scripting. Have experience of producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising ...