201 to 225 of 227 SLA Jobs in England

internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow and become involved in major incident management. Support with change delivery management. Report ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. You will demonstrate the following behaviours: Client-first — treats every ticket as a person who cannot … afterwards Curious — looks for the root cause rather than repeating the same fix Team player — shares knowledge freely and asks for help before an SLA is at risk Responsibilities: Work tickets from the service board in priority order, with full notes and accurate time entries Keep clients updated at every ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development … improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure SLA compliance across first and second-line support Provide escalation support for complex technical issues, including networking queries Line manage and develop colleagues across first ...

Senior Field Engineer - Server, Networking and Storage experience Reading and M4 corridor Full-time Permanent Up to £38,000pa + £5000 Car Allowance Our client, who are a channel-only partner for IT third-party ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

SC Cleared Storage Engineer - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and ...

SC Cleared Storage Engineer - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and ...

Infrastructure Engineer (Storage) - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and projects ...

Infrastructure Engineer (Storage) - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and projects ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade-offs. AI-Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross-functional stakeholder management. Thrives as a high-impact sole contributor; proactive, accountable ...

Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we ...

Hybrid - London or SheffieldAt Perkbox, we're on a mission to help every employee feel valued, and through our all‐in‐one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

day. Reporting to the VP Product & Tech Operations, you'll run three global functions and hold global accountability for client support and SLA performance across every client and region: Client Support (incl. Incident & Problem Management) - our client-facing service desk, owning triage and first-contact resolution, incident response … incidents. Keep support frictionless - shielding Product & Engineering from noise while closing the loop with clients, and making sure postmortems land as real systemic change. SLA & Performance Assurance (KPPA)Own global monitoring of contractual SLAs, KPIs and performance metrics as the agreed source of truth per client. Run the assurance loop ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management. Establish high-impact vendor governance: performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency) structured escalation and remediation playbooks root-cause expectations and corrective action plans with deadlines Represent … with measurable targets. A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks. Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve. Executive dashboards that enable fast decisions and clear accountability. Qualifications What ...

Lolly is a digital commerce specialist supporting hospitality and retail SMEs across the UK. We are looking for a motivated 1st Line Customer Support Engineer to join our growing support team. This role focuses on ...

Application Duty Technician - Level 2/3 Support Location: Hursley - on-site five days per week Start date: ASAP Requirement: Five years' continuous UK residency The Opportunity Support a one-of-a-kind National Critical ...

faults and ensuring critical power systems operate safely and efficiently. The position ideally requires experience working with industrial battery chargers and battery technologies, including SLA, NiCd and Plante batteries, alongside electrical and electronic fault-finding experience. Key Responsibilities for the Charger Technician job: Organising and carrying out planned maintenance visits … reports in a timely manner. Qualifications and Experience Required for this Charger Technician job: Previous experience servicing and maintaining industrial battery chargers. Understanding of SLA, NiCd and Plante battery technologies. Electrical and electronic fault-finding experience. Experience with electromechanical installation and maintenance. Relevant Health & Safety certification and CSCS card. Customer ...

IT Engineer Location: Hereford (You can also be based out of our offices in Cardiff or Bristol) Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...

Infrastructure Engineer (Storage) - London - Hybrid - Inside IR35 - 500 - 600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and projects ...