201 to 223 of 223 SLA Jobs in England

comfortable configuring system workflows as they are making real-time dispatching decisions under pressure. You will play a key part in driving data quality, SLA compliance, and continuous improvement of our IFS CMMS platform. Who are we? Stern Energy operates ground mounted photovoltaic systems for over 450MW in the UK. … annual, bi-annual, quarterly, statutory inspections, manufacturer servicing, etc.). • Ensure correct generation rules and automatic WO triggers are configured within IFS. • Validate that SLA response categories are accurately assigned at contract inception. • Support go-live readiness by ensuring all PM tasks are correctly loaded and tested prior to operational ...

trends, and service risk indicators. Ensure performance dashboards and scorecards are maintained and continuously improved. Partner with Vendor/Contract Manager to assess vendor SLA adherence, recurring failures, RCA quality, and performance trends. Validate data quality across monitoring tools, ITSM platforms, vendor reports, and AIOps insights. Facilitate performance reviews across … captured and addressed. Partner with EA to ensure performance measurement aligns to service architectures and technology standards. Coordinate with vendors (incl. Cognizant) to validate SLA performance and drive improvement actions. Engage with Security and Compliance to ensure operational risks and control gaps are reflected in performance dashboards. Work with Finance ...

such as SCOM and PRTG Designing and configuring dashboards for network and system monitoring Supporting project delivery including solution design, estimation, and implementation Ensuring SLA compliance through effective incident response and escalation Mentoring engineers and building SME capability within the team Collaborating with architects and stakeholders to shape technical solutions … environments Proven expertise with SCOM, PRTG, and network/device monitoring Experience leading teams or acting as a senior technical specialist Solid understanding of SLA-driven environments and governance frameworks Background in project delivery (PRINCE2, PMI or similar) Excellent troubleshooting, documentation, and stakeholder communication skills Desirable Skills MCSE (or equivalent ...

Job Position: Technical Support Intern Industry: Security and Surveillance Job Type: Intern Company Overview Dahua Technology UK Limited is a world-leading video surveillance solution provider. We believe in investing and building strong R&D ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...

enterprise environment Strong involvement in contract lifecycle management (renewals, obligations, commercial terms) Experience challenging suppliers on performance, service quality, and commercial outcomes Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting Exposure to cost transparency, consumption analysis, or optimisation initiatives If your experience does not include the above … ensure that vendor relationships are well-managed, commercially controlled, and continuously improving. What You'll Own Vendor Performance & GovernanceManage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews. Drive accountability and continuous improvement. Contract Lifecycle ManagementOwn contract tracking across renewals, obligations, risks, and milestones. Ensure contracts ...

Lead Consultant – Oracle EBS Core HR, Career Development & Learning Role – Lead Consultant Technology – Oracle EBS Core HR, Career Development & Learning Functional Consultant Location – UK Business Unit – ORC Compensation – Competitive (including bonus) Job Description We're ...

most efficient management methods Defined with assumptions and risks where information does not exist Clearly governed and reported for all stakeholders Aligned to SLA/OLA commitments Ready for handover into BAU support This role is service‐led rather than platform‐led , and is critical to enabling operational continuity, knowledge … Pipeline-specific Actionable by support teams Validated with technical SMEs Support completion and validation of knowledge transfer activities , including shadow run periods. 5. SLA/OLA Alignment & Governance Map existing SLA and OLA commitments to pipeline services. Ensure the BAU service model can realistically meet agreed service levels. Define governance ...

based in Watford. This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across ServiceMax and SAP . You will act as a key link between customers, engineers, and internal … teams, ensuring high-quality service delivery and accurate system management at all times. Key Responsibilities Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes) Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP Coordinate preventative maintenance schedules, installations, and reactive ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based in our Feltham depot TW14 … resolution Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based in our Feltham depot TW14 … resolution Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer ...

Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships … incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets … during your shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

maintain optimal stock levels Reporting & Workshop Liaison Use advanced Excel to consolidate repair, inventory, and shipping data Produce weekly Turnaround Time (TAT) and SLA compliance reports Act as a link between the workshop and customers, translating technical issues into clear communications Skills & Experience Required Strong Excel skills, including VLOOKUPs, Pivot … with the ability to manage multiple priorities Key Measures of Success High parts availability, minimising repair delays Consistent, accurate, and timely reporting 95%+ SLA compliance across repairs and shipments Positive customer feedback and strong account retention Blue Arrow is proud to be a Disability Confident Employer and is committed ...

momentum throughout Producing and maintaining technical documentation throughout planning and support handover Liaising with the service desk to manage maintenance tickets and ensure SLA compliance Attending client meetings including monthly and quarterly business reviews, presenting service performance data Preparing reports and performance updates for internal and external stakeholders, working alongside … findings and recommendations to clients Decisive and assured- able to make clear, confident decisions under pressure Familiar with technical documentation and service desk or SLA-driven environments Experience with EPOS, digital signage, AV, network infrastructure, or similar retail technology is a strong advantage Comfortable with occasional UK and European travel ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...

satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours … applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management ...

We're recruiting for a Database Administrator (DBA) to join our well established and respected client based in Leicester on a full time, permanent basis. Location: Hybrid working options (3 days in the Leicester office ...

reports Collaborate with asset management teams (including offshore teams) Support stock level planning and disposal activities 3. Coordination & Administration Monitor service tickets and ensure SLA compliance Schedule client appointments and coordinate engineers Update ticketing systems accurately Escalate potential SLA breaches Provide reporting support and handle ad-hoc administrative tasks ...

innovation; across the broker value chain. Responsibilities Own all commercial contracts with providers end-to-end. Lead contract negotiations/renewals, rate renegotiations and SLA amendments; ensure the company is never in a position of auto-renewing on unfavorable terms. Key individual on any DD activities. Manage the contract register … incidents across the outsource portfolio. Maintain constructive but commercially robust relationships - Oversee onboarding of any future providers within the multi-provider model Accountable for SLA compliance across all three providers; reviews the weekly performance pack produced by the Performance Analyst. Approve the monthly and quarterly performance reporting presented ...

Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...