226 to 250 of 429 SLA Jobs in England

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA’s Adhere to Acturis Change Board controls and requirements. Accuracy – attention to detail – low levels of error New ideas proposed for improvements to processes/system ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/system ...

analytics solutions, particularly where shared capabilities can improve understanding of player value. Partner with AI/ML Engineering to transition high ROI, high SLA capabilities into scalable, production-grade systems. Define success criteria for analytics and ML products, including business impact, adoption, reliability, interpretability, and operational sustainability. Ensure successful adoption ...

closure Ensure vulnerabilities are: Prioritised consistently using agreed Client approaches Tracked through remediation or formal risk acceptance Validate, track and monitor: Remediation timelines and SLA adherence Handling of high risk vulnerabilities, exceptions and waiversIdentify risks relating to: Incomplete asset coverage Obsolescent, legacy or non-patchable systems Evidence & Assurance Define ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

ensuring delivery excellence with line management responsibility for internal integration engineers alongside third‐party engineers Manage integration suppliers and partners providing technical governance, monitoring SLA performance, and ensuring delivery aligns with the established design principles, standards and strategies. Mentor and develop integration engineers, raising technical capability, architectural understanding and engineering ...

Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting ...

collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Desirable Skills Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable Experience ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

Travel Agency implementation (Project management, coordination) and Travel management related tools and solutionsSupplier follow-up to include participation to regular business review to ensure SLA appliance and follow-up volumes. Control and ReportingIdentification of all risks in processes, plus identification and implementation of key controls required to mitigate any gaps ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

Responsibilities 1. Databricks Serverless Enablement and Optimisation Assess existing workloads and determine suitability for Serverless, classic, job or interactive compute based on duration, utilisation, SLA, concurrency, performance and cost. Enable and configure Serverless for appropriate jobs, SQL workloads, notebooks, analytical processing and data pipelines. Establish workload-placement guidance, including when ...

RESPONSIBILITIES: Deep understanding of Project Management methodologiesWork directly with Sales, Project Managers, & deployment resources to ensure flawless execution of our implementationsEnsure customer satisfaction and SLA's are exceededContinuous focus on services improvementsComprehensive understanding of financial management & cost control practicesMaintain communication with customers and WWT staffPersonnel management and developmentAbility to build ...

delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction. Key Responsibilities Lead and manage nationwide installation and service operations. Ensure effective ...

transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable challenging existing processes, presenting ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

Life Fleet Services: Oversee team delivery of Upgrades, Defit/Refits, RHIs, Deactivations and OEM activations, coordinating with customers and third-party installation partners SLA & KPI Management: Monitor team performance against SLAs and KPIs, producing regular reporting for the Head of Fleet Services and driving corrective action where needed Escalation ...

cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviour Supporting forecasting, capacity and headcount decisions Evaluating SLA and service‐level trade‐offs Measuring throughput and productivity consistentlyIdentifying emerging risks or operational pressure points Helping leaders make evidence‐based prioritisation and resourcing decisions ...

concepts (e.g., float positions, FX exposure, cash reconciliation, balance sheet usage, liquidity management) Experience with data quality frameworks, data contracts, tiering/classification, or SLA management Experience creating leadership-level reporting, such as QBRs and MBRs Experience building financial reporting infrastructure - e.g. automated treasury processes, regulatory reporting, or finance close ...

methodologies to ensure continuous improvement Managing and tracking outstanding tasks to be triaged Timely updating of the in-house systems, adhering to internal SLA’s Identify and escalate situations requiring urgent attention Work with the multiple channels that customers can contact MCF Fleet Services TO BE SUCCESSFUL YOU WILL LIKELY ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...