376 to 400 of 680 Service Delivery Jobs

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … sites , providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Spending around 60% of your time on client sites , delivering hands-on engineering ...

Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. Youll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 Months ...

discovery through to implementation Driving automation initiatives using PowerShell, Azure Automation, Logic Apps, Power Apps, and similar tools Managing IT suppliers, hardware provisioning, and service delivery performance Ensuring strong security, backup, disaster recovery, and compliance practices are maintained What they're looking for: Strong experience in IT Operations ...

support during the transition to service. • Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. • Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet … service needs. Resources: • Financial Responsibility: No budget responsibility • Financial Influence: Provides recommendations to support technology decision-making • Direct Staff Management: Yes, manages 1-5 direct staff Work Experience: • Proven experience in business analysis within technology • Systems implementation and optimisation experience • Demonstrated ability to create business cases for change • Experience ...

ensuring seamless communication between sales, engineering, and customers. The responsibility for efficiently managing job allocations, customer arrangements, post-sale clarifications to ensure accurate service delivery will be the focus. Role Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring accurate scheduling Customer Contact & Coordination: Liaise with … customers to confirm service needs, scheduling, and any additional clarifications required post-sale Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment Order & Quote Management: Generate and process customer orders and quotes promptly CRM & Systems Management: Maintain and update customer ...

Infrastructure Team Provide prompt, accurate, and consistent communication to colleagues and clients Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration Gain an in-depth understanding of client systems and infrastructures … maintaining accurate documentation Support onboarding processes by assessing and documenting new client environments Lead technical installations, implementations, and project delivery across client sites Travel to client locations across the UK (occasional overnight stays required) Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities ...

Infrastructure Team Provide prompt, accurate, and consistent communication to colleagues and clients Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration Gain an in-depth understanding of client systems and infrastructures … maintaining accurate documentation Support onboarding processes by assessing and documenting new client environments Lead technical installations, implementations, and project delivery across client sites Travel to client locations across the UK (occasional overnight stays required) Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities ...

technical authority across cloud, on-prem and front-end platforms in a 24/7 operational environment This role sits at the heart of service reliability, where you will diagnose and resolve complex, high-impact incidents across applications, infrastructure and cloud services. Acting as the senior escalation point … will lead third-line support activities, prevent recurring issues through root cause analysis, and support the delivery of always-on services.You will work across modern technologies including AWS, Azure, Linux, Windows, APIs and serverless platforms, collaborating closely with internal teams and external suppliers. Alongside hands-on technical problem-solving ...

world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About therole Reporting to the Head of ETO ServiceDelivery Management, you'll be responsible for the planning, design, implementation, validation and ongoing improvement of IT Disaster Recovery (DR) across our complex and business-critical … Continuity (BC) policies and programmes This is a highly visiblerole with responsibility for helping protect around 150 critical IT services that support exams, assessment delivery and regulatory deadlines. This position has been classified as a hybridrole, requiring the selected candidate to typically spend 40-60% of their time collaborating ...

Operate and maintain mechanical, electrical, and controls systems in Amazon Data Centers, including preventive maintenance, corrective maintenance, and change management - Manage Colocation Data Centers service providers to meet or exceed contracted performance SLAs - Lead safety, security, and availability incident response, management, and resolution - Improve operational processes, procedures, methods … tools continuously About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment ...

opportunities to introduce automation, streamline processes and remove inefficiencies. This includes driving the use of technologies such as RPA and M365 tooling to enhance service delivery, optimise workflows and reduce manual effort across the organisation. You will lead and develop a multidisciplinary team, bringing together specialists across automation … effectively embedded and aligned with business needs. In addition, you will take ownership of a portfolio of improvement initiatives, developing robust business cases, overseeing delivery from design through to implementation, and ensuring clear governance and reporting is in place. You will engage with senior stakeholders, providing visibility on progress ...

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...

reports to various boards Plan, organise, and manage operations and employees to ensure stable operation and resilience of the organisation’s IT infrastructure Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures Lead the team to ensure … excellent customer service to all internal and external customers Lead the budget‐setting process for IT and ensure financial implications are considered for all initiatives Provide expertise in development methodology and service delivery Ensure compliance with company and other relevant standards/regulations at all times Required ...

team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security … ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there ...

system upgrades, integrations, and continuous improvements Identify pain points and implement automation and efficiency gains Build process maps, SOPs, and scalable operating models Improve service delivery through better SLAs, workflows, and self-service Integrate acquired businesses into HR systems, processes, and data structures What success looks like … Tangible improvements in HR efficiency and automation High-quality, trusted data driving better business decisions Seamless delivery of HR system changes and transformations Strong, credible relationships with senior stakeholders Clear, accurate, and impactful reporting and insights Profile A successful HR Business Analyst should have: Proven experience ...

that we operate in.You will be responsible for working across the department, focussing on day-to-day productivity and ensuring coordinated, efficient and optimised service delivery across teams. You will monitor and manage the overall team performance and ensure that adequate resource and capacity plans are maintained. … stakeholder maps and business engagement plans, understand business strategies in detail, including their priorities and the services needed from Resilience and Security.* Enable integrated delivery to the Business across all core CRSO services, providing a single point of contact and establishing an aggregate view of risks, projects and initiatives ...

print and IT Hardware/Laptop devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment. Key Responsibilities: Attend service calls to diagnose and repair … commitment to first-time fix success Strong customer-facing communication , able to build trust, manage expectations, and deliver a consistently high standard of service Commercial awareness , understanding the impact of service delivery on client satisfaction and contract performance Proactive mindset , always looking for ways to improve processes ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst South West Water is seeking a motivated and customer-focused Service Desk Analyst to join our IT team. This role … site-based five days per week, working Monday to Friday on a shift pattern between 8:00am and 5:00pm. The Role As a Service Desk Analyst, you will diagnose and resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service ...

potential pathway into a permanent position. Key Responsibilities: Provide hands-on operational leadership across the Global Cyber Defence Operations team, ensuring consistent, high-quality service delivery across all regions Own the global Security Operations Centre (SOC) performance, driving operational metrics, service quality, and continuous improvement Lead ...

potential pathway into a permanent position. Key Responsibilities: Provide hands-on operational leadership across the Global Cyber Defence Operations team, ensuring consistent, high-quality service delivery across all regions Own the global Security Operations Centre (SOC) performance, driving operational metrics, service quality, and continuous improvement Lead ...

permanent base for this post will be agreed with post holder. Main duties of the job The post holder will be responsible for the delivery of training courses and programmes in conjunction with the Systems Implementation Manager, which will provide Trust staff with the necessary IT and System skills … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … equivalent admin qualification Shortlisting criteria Essential Experience and knowledge of office equipment and administration Desirable Understanding of the clinical administration pathway Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times. Role Key Responsibilities: Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising and troubleshooting … experience in areas such as: IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery Training You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College. Your training will include ...

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management : To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution : Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting : Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...