476 to 500 of 838 Service Delivery Jobs

advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting … historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy. 3. Support staffing models and capacity plans to align workforce requirements with service level objectives. 4. Provide scenario modeling and "what-if" analysis to support operational decision-making. 5. Monitor forecast variances and recommend corrective actions. 6. ...

play a key role in improving health outcomes for the residents of Leasowe. You will work alongside an experienced multidisciplinary team, contributing to the delivery of holistic care and promoting health and wellbeing across our patient population. This is a fantastic opportunity to join a collaborative, friendly team where … supported. Main duties of the job The Care Navigator plays a vital frontline role within the practice, supporting patients to access the right service, professional, or support at the right time. The post holder will provide a professional, efficient, and compassionate reception and administrative service. The Care Navigator will ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … well thought out solutions for project accounting in response to complex client problems based on Oracle Cloud ERP technol ogy.Supporting business development and project delivery activities across clients from multiple industr ies.Defining an overall Finance & Procurement solution leveraging leading practice solutions to support the business requireme nts.System design ...

Working) Reporting to: Regional Sales Director Senior Account Manager | MSP & Technology Services Atrium Associates are proud to be partnering with a market-leading Managed Service Provider (MSP) to recruit an experienced Senior Account Manager to join their growing team in Edinburgh. This is an exciting opportunity for a commercially … Build trusted relationships with key stakeholders and decision-makers. Act as the primary commercial point of contact for your client portfolio. Work closely with Service Delivery, Technical, and Cyber Security teams to ensure exceptional customer outcomes. Sales Performance Maintain accurate CRM records, account plans, and forecasts. Achieve individual ...

major incidents and ensuring robust root cause analysis and permanent resolution. Developing operational standards, policies and best practices. Managing third-party suppliers, contracts and service delivery. Working closely with Infrastructure, Cyber Security, Architecture and Business stakeholders. Technical Experience: Microsoft 365, Microsoft Intune/Endpoint Management Azure Cloud Services Enterprise … Infrastructure Manager, IT Manager, Head of Infrastructure, Technical Services Manager, Technology Services Manager, Multi-Site Technology, Microsoft 365, Azure, Intune, Networking, Infrastructure, Cloud, ITIL, Service Delivery, Vendor Management, Cyber Security, Operational Excellence, Technology Strategy. ...

pivotal role at the heart of our commitment to safeguarding information and maintaining trust. A hands-on role, you’ll lead the development and delivery of our information security programme, protecting our systems, data, and digital assets from evolving threats. This is an exciting opportunity to drive key security … this role develops, we expect the need for a dedicated team of security professionals. This position will then be responsible for the team’s service delivery, including leadership, mentoring, and general support of team tasks. Manage relationships with third-party security vendors and service providers. Prepare ...

operational excellence and emerging technologies. With a strong focus on innovation, they are embedding AI and automation into core business processes to improve efficiency, service delivery and decision-making. They operate in a collaborative and forward-thinking environment where continuous improvement is encouraged and ideas are welcomed. This … driven solutions, automation initiatives and process improvements • Work closely with programme managers, project managers, technology teams and business stakeholders to ensure successful delivery • Contribute to business cases, benefits realisation activities and solution evaluations • Perform impact assessments, dependency analysis and change readiness activities • Support testing, implementation and user adoption activities ...

experienced Technical Architect looking to shape innovative digital services and software solutions? We're seeking a Technical Architect to lead the design and delivery of scalable, secure, and user-centric technology solutions. Working closely with multidisciplinary teams, you'll provide architectural leadership from initial concept through to implementation, helping … Role As a Technical Architect, you will: Design solution architectures for complex software and digital services Provide technical leadership and guidance throughout the delivery lifecycle Create and maintain architecture documentation, models, and design artefacts Support development teams in implementing architectural solutions Drive governance activities and ensure compliance with architecture ...

entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations. You will be working in our Tonbridge branch but will … systems, including PDAs and subcontractor portals Maintain clear and accurate records across all systems Deliver a professional, courteous and customer-focused service at all times Adhere to health and safety requirements and company policies Work collaboratively with colleagues to ensure service delivery standards are met Support company ...

incidents, including initial investigation, containment support, evidence collection and escalation according to the agreed process Support day-to-day IT element configuration and service delivery activities within the customer environment. Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment. Install, configure … assigned by the line manager, provided they are consistent with the agreed operational support scope. Occasional international travel may be required. Requirements: Proven customer service experience in an onsite IT support or helpdesk environment Experience providing 1st and 2nd line support for end users, including PCs, mobile phones, peripherals ...

role: Support the administration, optimisation, and continuous improvement of payroll and workforce management systems to ensure data accuracy, system efficiency, and excellent service delivery across the business. Work closely with Payroll, HR, Finance, and operational stakeholders to maximise the effectiveness of key systems including Zellis Payroll, UKG Workforce … data extraction techniques. Experience supporting business change and continuous improvement initiatives. Benefits: Competitive salary Pension scheme Employee discount Cycle to Work scheme Long service awards Career development opportunities within a growing national business If you're looking to combine your payroll systems knowledge with data analysis and process improvement ...

client and partner organisations. A key outcome of this project is to support more consistent processes, improved transparency and reporting, and a more sustainable service model for handling correspondence, including Freedom of Information requests (FOIs), Parliamentary Questions and Ministerial and general correspondence As a Senior User Researcher, you will … well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities and contribute to the design of inclusive and accessible services. ...

efficiency, and support the organisation's commitment to operational excellence. The successful candidate will have the chance to influence impactful projects that underpin critical service delivery, working within a forward-looking company at the forefront of technological advancement. Responsibilities: Lead the planning, execution, and delivery of repairs ...

road safety, reduces insurance costs and enables advanced fleet intelligence. We're looking for a Project Manager to lead the end-to-end operational delivery of new and existing products and services, ensuring they are successfully introduced, embedded and scaled across the business. This is a highly cross-functional … complex projects, working with multiple teams, solving problems and making sure products land successfully in the real world. Key responsibilities Lead the operational delivery of products and services from planning through to rollout and optimisation. Coordinate cross-functional activity across Product, Engineering, Sales, Marketing, Customer Success, Support, Operations ...

hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including … South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional ...

Payable teams. Performance, Risk & Compliance Monitor and enhance PPPR statistics, working closely with regional AP teams to improve Days to Pay performance and overall service delivery. Ensure new systems and processes comply with financial regulations and internal control requirements. Identify and mitigate project and operational risks. Support fraud prevention ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience · Proven experience in a senior 3rd/4th Line Infrastructure Support role. · Strong troubleshooting skills across enterprise infrastructure technologies. · Linux … sales, solution design and technical scoping. · RFP/RFT responses and quotation design. · Cloud migration projects, including Microsoft 365 and SharePoint. · AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. · Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement · Deliver high-quality technical support across ...

Role On behalf of our client, we are seeking an Operations Service Manager . This is the operational heart of the Operate service and reports to the Managing Director. You will own day-to-day service delivery across multiple customer accounts, ensure engineering output quality ...

global operating model and cultural framework designed to unify the firm's services, teams, and technologies under a single, integrated client delivery platform. In UK&I OneJLL enables seamless collaboration across service lines - including Project & Development Services, Consulting, Capital Markets, Leasing, Facilities Management, and Property Asset Management … feet of real estate and has averted more than 112,700 metric tons of CO2 emissions by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, property management and lease administration. Our vast multi-year relationships span ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … cloud environment and understanding the impacts of implementing and operating on the cloud versus on pre mise.• Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery me thod.• Experience in planning and estimating Workday Finance progra mmes.• An appreciation of the influence ...

offers a collaborative and intellectually stimulating environment where operational excellence is highly valued. This position will play a pivotal role in ensuring the effective delivery, governance and continuous improvement of employee benefits programmes. Acting as the operational lead for benefits administration, the successful candidate will help shape best-practice … administration of employee benefits programmes, ensuring accurate processing of enrolments, life events and employee departures. Manage relationships with external benefits providers, monitoring service delivery and driving operational improvements where required. Oversee the maintenance and optimisation of benefits platforms and systems, supporting enhancements, testing activities and implementation projects. ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify … provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare ...

fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely … resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform ...