476 to 500 of 2,892 Service Delivery Jobs

online is seeking an Operations Manager/Service Delivery Manager to lead high-performing teams through major transformation. You will translate strategic priorities into practical plans, coach managers, and drive service improvement while ensuring delivery against KPIs. The role emphasizes data-informed decisions, continuous improvement ...

empathetic and professional manner. Maintain up-to-date knowledge of welfare and benefits legislation, ensuring awareness of any changes that may affect beneficiaries or service delivery. Conduct a holistic needs assessment for each service user according to their individual circumstances. Manage a caseload of beneficiaries working with each … service user to establish the most appropriate sources of support and agree an action/support plan with them. Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABIs internal grants process. Provide a face-to-face ...

Route Service Supervisor Metropolitan Linen Services is looking for a motivated and hands-on Route Service Supervisor to support and develop our Route Service Representatives (RSRs). This position will focus on driver training, customer satisfaction, route performance, sales growth, and ensuring our service team consistently … meets Metropolitan standards. Key Responsibilities Driver Training & Performance Train and onboard new Route Service Representatives on company policies, safety procedures, customer service expectations, and route management. Conduct ride-alongs and regularly monitor RSR performance. Provide coaching and retraining when service issues, customer complaints, or performance concerns arise. ...

providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers … ensure our service delivery aligns to client expectation and contractual obligations. Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur. ...

library systems team and undertake the tasks outlined here in collaboration with the other SLM Business Systems. You would be accountable for the delivery of the technical infrastructure and systems framework that underpin the efficient delivery of Library Services. You will manage multiple technology systems, products and services … complete lifecycle, from inception to mainstream adoption and ongoing use and decommissioning. This work involves establishing and fostering effective partnerships that will contribute to service delivery and strategies, improvements to services for users, value for money and the exploitation of new technologies. You will contribute to sharing good ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologiesExperience analysing systems and procedures, process design and modelling, and creation of relevant … engagements that drive digital transformation, innovation adoption, and business strategy execution for utilitiesCollaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating modelMonitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business modelsConduct research ...

providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers … ensure our service delivery aligns to client expectation and contractual obligations. Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur. ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … client portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination of resources ...

About The Role Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services … user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. [Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry ...

Associate Service Delivery & Release Manager Cheltenham - 3 days office based About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers … reduce operational costs — all while staying fully compliant in a fast-moving market. About you: Background: Client/customer relationship experience, ideally within Software Delivery or Financial Services. Knowledge of service desk operations and what constitutes "world-class service" is a distinct advantage. Communication & Empathy: Exceptional written ...

business applications, cybersecurity, and ways of working. Key Responsibilities Own the group-wide IT and digital services strategy, governance, and technology roadmap Lead IT service delivery across service desk, field support, infrastructure, and business systems Drive the implementation, optimisation, and ongoing development of Microsoft Dynamics … objectives and organisational growth What We’re Looking For Senior leadership experience with responsibility for IT and digital services across multi-site organisations Strong service delivery expertise and ITIL-aligned operational management Proven cybersecurity leadership within regulated or sensitive environments Successful delivery of major IT systems, platforms ...

providing exciting career opportunities that help our people grow.For more information, visit the company.com. This role is responsible for leading the end-to-end delivery of the company’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. … governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, andtimelymanner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

three days per week in the office Record seeks an experienced and technically capable IT Infrastructure Manager to lead and personally contribute to the delivery, operation, security, and continuous improvement of the firm's global infrastructure services. Reporting to the Head of Technology, this role is responsible for ensuring … candidate will build, configure, and troubleshoot infrastructure alongside a team of three, not solely direct it. The role combines technical leadership with hands-on delivery across infrastructure operations, cloud services, end-user computers, networking, workplace technology, operational resilience, and infrastructure project delivery. The Head of Technology retains ownership ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. Central … landlord teams and a smooth experience for all parties. Maintain comprehensive knowledge of all spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor’s experience. Consistently deliver exceptional customer service, anticipating the needs of both visiting ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

About the job you’re considering The SIAM Service Asset and Configuration Management (SACM) Analyst is accountable for supporting and governing the end‐to‐end Service Asset and Configuration Management process across a complex multi‐supplier environment. The role is outcome‐focused, ensuring that asset and configuration information … accurate, reliable, and maintained throughout its lifecycle to support effective service delivery and decision‐making. The SACM Analyst will maintain oversight of configuration data, support CMDB governance, and work collaboratively with suppliers and internal teams to ensure adherence to SACM processes, standards, and quality requirements. Through effective data ...

related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery. Job Description: Take overall responsibility for the delivery of IT support, projects and managed services to business customers. Lead, manage and develop … team, including recruitment, onboarding, training, one-to-ones and appraisals. Allocate and schedule technical resources to ensure operational and project requirements are met. Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets. Monitor and report on key performance indicators (KPIs), identifying opportunities ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … jointly create the next generation of the ticketing system for London. Role Overview We are seeking an IT Network Manager to lead the delivery, transition and operation of enterprise network services, ensuring that network infrastructure is secure, resilient and capable of supporting business operations. This is a transition-focused ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. Experience in the delivery of large‐scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

Clarks is seeking a strategic Service Delivery Manager to oversee external IT service providers, focusing on senior stakeholder engagement and service continuity. You will act as the single escalation point for service issues and drive governance, KPI reporting, and continuous improvement across a complex, multi ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal ...

presence at Aristocrat’s London office. It also supports an EMEA-wide remit and works closely with several teams. Reporting directly to the IT Service Delivery Manager, the successful candidate will deliver high-quality hands-on support across end-user services, infrastructure support, workplace technology, cloud services, endpoint … management, meeting room technology, documentation, audit, and initiatives aimed at improving service quality. This is a true dual-role position suited to someone who is confident handling responsibilities involving both Service Desk and Infrastructure Support functions. The ideal applicant is encouraged to balance hands-on user support alongside ...

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Regional Manager to join our Network Health team to look after our northern … home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed ...

Drive seamless onboarding and lifecycle delivery, partnering across operations and technology to boost quality and processing now. As an IMOS Service Delivery Vice President within Client Account Services (CAS), you will lead the end-to-end delivery of client account reference/static data readiness … Investment Middle Office Services clients. The CAS IMOS Service Delivery team supports a broad range of client types across our global footprint, coordinating account lifecycle and onboarding requests ranging from product expansions and new account launches to onboarding of new third parties and account/fund closures. This ...