651 to 675 of 1,704 Service Delivery Jobs

Lead operational delivery on some of the UK's most critical defence programmes. A major Defence systems integrator is looking for an experienced Operations Delivery Lead to take ownership of end-to-end service delivery across critical MOD and defence programmes. This is a senior, customer … role sitting at the intersection of operational excellence, P&L accountability, and strategic stakeholder management. What you'll be doing Owning end-to-end delivery across assigned programmes, driving 100% SLA adherence on availability, response times and quality Managing operational P&L - forecasting, cost control and profitability against contract ...

arranging care packages for individuals with assessed needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role … . Skilled in analysing, interpreting, and presenting statistical data effectively. Capable of working to tight timescales Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with ...

make sure that the ITIL practices and processes needed for Crown business to function and succeed are running smoothly. In your role as a Service Owner and as a technical contact within the Service Delivery Team, you will make sure best practices are adhered to.The EISS Application … governance rules covering Sarbanes Oxley and the ITIL Processes defined in the EISS ISO Quality ManualContribute to continuous improvement of the project and support delivery processesAct as Service ownerRequired Education and QualificationsA bachelor’s degree in an Information Technology subject (or similar)Certified in ITIL FoundationPRINCE2 qualificationRequired Knowledge ...

alignment with technical specifications, operational standards, and customer expectations.Serve as the primary controls subject matter expert for customers, subcontractors, and internal stakeholders throughout the service lifecycle.Support long-term service agreement (LTSA) execution by ensuring controls compliance and leading grid code compliance testing activities across EMEA sites.Collaborate closely with … Field Service Engineers and cross-functional teams to identify, analyze, and resolve complex controls, software, and system performance issues.Plan, coordinate, and execute software and firmware upgrades, minimizing operational risk through structured deployment, testing, and rollback processes.Lead and perform root cause analyses (RCA) of system events and failures, implementing corrective ...

team? The role is located in the Samsung Networks Europe’s (SNE) team of Mission Critical Support Services. The team is empowering our delivery of Public Service solutions in Europe with our market leading portfolio of products ranging from Device Clients, RAN, Core and MCPTX Application Services. … Senior MCX Engineer sit across the Test and Delivery teams under the leadership of the Test and Service Delivery Manager and play a key role in SNEs mission as the team who lead the testing, performance and operational availabilty of our products, meeting customer expectations, contractual milestones ...

market needs, and the evolving and changing competitive landscape to inform the design of products and services.· Must have a strong commitment to customer service and be committed to pro-active review of processes and procedures to continually enhance service quality, service delivery and support.· Creation … that are innovative and deliver sustainable revenue and benefits· SAAS experience· Ideally Finance Experience· ·Experience of working in a project-oriented environment, with high delivery expectations My client is based in Central London, this role is Remote but will require some Office work. ...

members of the Customer Success team, retaining and growing one of impact.com’s newest and largest customers. You will lead all aspects of customer delivery, including the development of strategic, goal-driven account plans and processes to launch and grow this brand’s new-to-market partnerships program. … will manage a team dedicated to the delivery of industry-leading customer service, as well as leading strategic delivery, overseeing day-to-day service and acting as a senior point of escalation. You will also develop senior level relationships at one of the world’s most ...

advisor.Develop strategic technology roadmaps aligned to business objectives and future growth.Ensure customers maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use service data and customer insights to drive continuous improvement, adoption, and retention.Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.This is an opportunity to become a strategic partner to your customers ...

Service Support & Helpdesk Officer Job Type: Temporary, Full-time (Hybrid) Location: Sheffield, South Yorkshire, S1 2SH Duration: Until Mon 30/11/2026 Pay: £13.69 per hour PAYE Working Hours: 9am till 5pm Sheffield City Council are seeking a Service Support & Helpdesk Officer to provide crucial support … within their Property and Regeneration department. This role is integral to managing the Council’s extensive land and property assets and ensuring the delivery of property solutions that support service delivery, regeneration, and growth. Day-to-day of the role: Manage the Council’s operational ...

Service Experience Colleague - Leeds We are looking for a Service Experience Colleague to join a brilliant team based in Leeds. The contract is temporary with a view to becoming permanent, for the right person. The hours are 37.5 each week. This is a shift-based role based across … recent years and enjoys some of the most prestigious clients. As such, they are looking for likeminded colleagues to work alongside our existing service experience colleagues who monitor and influence the flow of customer parcels throughout the network, liaising with our third-party partners and internal business units ...

function. This is a hands-on leadership role with real operational ownership. You will be responsible for ensuring customers receive an excellent and consistent service while making sure the function achieves agreed service levels and protects the commercial interests of the business. You will take ownership … customer service operation, leading the team, managing performance and capacity, resolving escalations and improving how the department works. What you’ll be doing You will lead, coach and develop a Customer Services team of six to eight people, creating a culture of accountability, ownership and excellent customer service. ...

about the opportunity: You’ll lead the day-to-day operation and strategic evolution of the Network Operations Centre, owning ITIL-based service management across Incident, Problem, Change, and Major Incident processes, and acting as the operational authority driving the transition of managed services onto Opticore's platform. What … team, including analysts, engineers, and shift leads. Own and govern ITIL processes across Incident, Problem, Change, Event, Request Fulfilment, and Major Incident Management. Ensure service levels are consistently achieved in line with agreed SLAs and operational KPIs. Coordinate Major Incident response, marshalling technical resources and stakeholder communications through ...

Salesforce Developer (Service Cloud) -£54,000-66,000 – SE London – 2 days a week onsite My client is a leading Housing Association who provide some of the most affordable homes in London and the South East and offer a wide range of support to the community. Due to exciting … growth we are looking to recruit for a Salesforce Developer (Service Cloud) who will be responsible for developing, integrating, testing, and maintaining existing and new features in the company Salesforce and Contact Centre platform. The Salesforce Developer (Service Cloud) will work closely with business representatives, IT colleagues ...

products, projects and client journeys, and you will have the opportunity to partner across them to improve how clients are supported.As Executive Director - Customer Service Operations Lead for J.P. Morgan Personal Investing, you will lead a client-facing servicing team supporting UK and EU investors across digital wealth, investment … products and client journeys. You will be responsible for delivering excellent service outcomes, strengthening operational controls, building colleague capability and partnering with Product, Technology, Risk, Controls and broader Operations teams to improve client experience as the business grows.Lead, coach and develop a high-performing customer service team supporting ...

Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team … overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure ...

site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site FryerMiles are delighted to be working with a leading Managed Service Provider to assist with their recruitment of a Service Desk Engineer to join their team in Orpington. The successful candidate will have … strong technical knowledge, excellent customer service skills, and a proactive approach to IT support. The successful candidate will be responsible for providing on-site technical support, resolving hardware and software issues, maintaining IT infrastructure, and ensuring a high standard of service delivery across customer sites. Key Responsibilities ...

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

live and work in the Durham area on our Why Join Us? - Information Page. The Role and the DepartmentNomis () is a national statistical dissemination service delivered by Durham University on behalf of the Office for National Statistics (ONS). It provides access to major official statistics on population, society … labour market, and is used extensively by government departments, local authorities, researchers, academic institutions and other organisations across the UK.The service supports a range of high-profile datasets and provides a trusted route to detailed statistical information used in analysis, planning and decision-making. Joining the Nomis team offers ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

loss adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions.We’re looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery … track record of delivering projects end to end, with a clear focus on execution and outcomes Experience working in a technology, IT, or software delivery environment Confident managing multiple priorities and workstreams at the same time Strong stakeholder management skills with the ability to build credibility quickly and demonstrate ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services.This is an exciting opportunity for a senior technology operations leader who is passionate about … service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity.Key ResponsibilitiesLead and develop a team of 15 across end-user ...

navigate complexity, and embed transformation that lasts. You will work across AI, digital services and modern ways of working, in partnership with clients and delivery teams. Our Change Management consultants are “T-shaped” by design: with deep expertise in Change Management, and with breadth across Organisational Design and AI. … people side of AI implementation, driving adoption and embedding responsible AI practices DevOps transformation: enabling the cultural, structural and capability changes needed for continuous delivery and modern engineering practices Digital service delivery: supporting citizen-facing digital service rollouts through process redesign, training and stakeholder engagement Organisational ...