Period
to 20 October 2017

The median annual salary for a Service Analyst was £23,500 in advertised job vacancies in the North West during the 6 months to 20 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
20 Oct 2017
Same period 2016 Same period 2015
Rank 245 240 186
Rank change year-on-year -5 -54 -16
Permanent jobs requiring a Service Analyst 125 111 202
As % of all permanent IT jobs advertised in the North West 0.98% 0.91% 1.54%
As % of the Job Titles category 1.01% 0.94% 1.59%
Number of salaries quoted 115 91 163
North West median annual salary £23,500 £25,000 £22,500
Median salary % change year-on-year -6.00% +11.11% -6.25%
10th Percentile £18,350 £18,375 £18,500
90th Percentile £37,500 £45,000 £43,600
England median annual salary £26,000 £28,000 £27,500
% change year-on-year -7.14% +1.82% +3.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12329 11853 12706
% of permanent IT jobs with a recognized job title 96.64% 97.36% 96.76%
Number of salaries quoted 9871 9982 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,750 £23,075
90th Percentile £63,750 £61,250 £58,750
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 20 October 2017.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 20 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 58 £25,000 - 2
Cheshire -3 43 £19,000 -29.63% 4
Merseyside +8 15 £27,800 +23.56% 1
Lancashire +2 9 £24,500 +6.52%
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 October 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Analyst in the job title.

1 65 (52.00%) Windows
2 63 (50.40%) ITIL
3 61 (48.80%) Active Directory
4 45 (36.00%) Microsoft
5 38 (30.40%) Microsoft Office
6 32 (25.60%) Citrix
7 28 (22.40%) SLA
8 26 (20.80%) Windows Server 2008
8 26 (20.80%) Windows Server 2012
9 25 (20.00%) Windows 7
10 24 (19.20%) Service Management
11 21 (16.80%) Windows Server
12 20 (16.00%) Office 365
12 20 (16.00%) Degree
13 18 (14.40%) Microsoft Certification
14 17 (13.60%) Service Delivery
15 16 (12.80%) Skype for Business
15 16 (12.80%) Skype
16 15 (12.00%) Finance
16 15 (12.00%) Incident Management
17 14 (11.20%) VPN
17 14 (11.20%) Windows 8
18 13 (10.40%) Master's Degree
18 13 (10.40%) ITIL Certification
19 12 (9.60%) Oracle
19 12 (9.60%) SQL
19 12 (9.60%) MS Exchange
19 12 (9.60%) Banking
19 12 (9.60%) Windows 10
19 12 (9.60%) Computer Science

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.80%) Skype for Business
2 12 (9.60%) MS Exchange
3 4 (3.20%) GlassFish
3 4 (3.20%) Tomcat
3 4 (3.20%) WebSphere
4 3 (2.40%) SharePoint
5 1 (0.80%) Exchange Server 2010
5 1 (0.80%) Exchange Server 2013
Applications
1 38 (30.40%) Microsoft Office
2 6 (4.80%) Microsoft Excel
3 2 (1.60%) Microsoft PowerPoint
Cloud Services
1 20 (16.00%) Office 365
2 1 (0.80%) Microsoft Azure
Communications & Networking
1 16 (12.80%) Skype
2 14 (11.20%) VPN
3 10 (8.00%) LAN
3 10 (8.00%) TCP/IP
3 10 (8.00%) WAN
4 4 (3.20%) VoIP
5 3 (2.40%) ADSL
5 3 (2.40%) Broadband
5 3 (2.40%) DHCP
5 3 (2.40%) DNS
5 3 (2.40%) Firewall
5 3 (2.40%) PBX
6 2 (1.60%) Ethernet
6 2 (1.60%) WebEx
7 1 (0.80%) Cisco IPT
7 1 (0.80%) Internet
7 1 (0.80%) Intranet
7 1 (0.80%) IP Telephony
Database & Business Intelligence
1 11 (8.80%) SQL Server
2 1 (0.80%) Data Mining
2 1 (0.80%) Relational Database
Development Applications
1 1 (0.80%) SQL Server Management Studio (SSMS)
General
1 15 (12.00%) Finance
2 12 (9.60%) Banking
3 6 (4.80%) Corporate Banking
3 6 (4.80%) Law
3 6 (4.80%) Legal
3 6 (4.80%) Telecoms
4 5 (4.00%) Retail
5 3 (2.40%) German Language
5 3 (2.40%) Investment Banking
6 2 (1.60%) Financial Institution
7 1 (0.80%) Marketing
7 1 (0.80%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.80%) Gherkin
1 1 (0.80%) J2EE
Miscellaneous
1 12 (9.60%) Computer Science
2 9 (7.20%) Driving Licence
3 4 (3.20%) Blackberry
3 4 (3.20%) Video Conferencing
4 3 (2.40%) iPhone
4 3 (2.40%) NHS
5 2 (1.60%) Analytical Skills
5 2 (1.60%) CMDB
5 2 (1.60%) Enterprise Software
5 2 (1.60%) IVR
5 2 (1.60%) Management Information System
5 2 (1.60%) PDA
6 1 (0.80%) Client/Server
6 1 (0.80%) Contactless
6 1 (0.80%) Mobile App
Operating Systems
1 65 (52.00%) Windows
2 26 (20.80%) Windows Server 2008
2 26 (20.80%) Windows Server 2012
3 25 (20.00%) Windows 7
4 21 (16.80%) Windows Server
5 14 (11.20%) Windows 8
6 12 (9.60%) Windows 10
7 6 (4.80%) Android
7 6 (4.80%) Unix
8 3 (2.40%) Mac OS X
8 3 (2.40%) Windows Server 2003
9 1 (0.80%) Apple iOS
9 1 (0.80%) Linux
9 1 (0.80%) Windows NT
Processes & Methodologies
1 63 (50.40%) ITIL
2 24 (19.20%) Service Management
3 17 (13.60%) Service Delivery
4 15 (12.00%) Incident Management
5 10 (8.00%) Agile Software Development
5 10 (8.00%) Open Source
5 10 (8.00%) PRINCE2
5 10 (8.00%) Ticket Management
5 10 (8.00%) Web Development
6 4 (3.20%) Business Intelligence
6 4 (3.20%) Data Integration
7 3 (2.40%) Risk Management
7 3 (2.40%) Time Management
7 3 (2.40%) Validation
7 3 (2.40%) Wealth Management
8 2 (1.60%) Change Management
8 2 (1.60%) Configuration Management
8 2 (1.60%) CRM
8 2 (1.60%) Practice Management
8 2 (1.60%) Project Management
Programming Languages
1 12 (9.60%) SQL
2 5 (4.00%) Java
3 4 (3.20%) Perl
3 4 (3.20%) Python
4 1 (0.80%) C
4 1 (0.80%) PL/SQL
Qualifications
1 20 (16.00%) Degree
2 18 (14.40%) Microsoft Certification
3 13 (10.40%) ITIL Certification
3 13 (10.40%) Master's Degree
4 10 (8.00%) Computer Science Degree
4 10 (8.00%) MCPD
4 10 (8.00%) MCSD
5 8 (6.40%) Security Cleared
6 5 (4.00%) MCSA
7 3 (2.40%) MCSE
7 3 (2.40%) SC Cleared
8 2 (1.60%) A+ Certification
8 2 (1.60%) ISEB
8 2 (1.60%) MOS
9 1 (0.80%) HND
Quality Assurance & Compliance
1 28 (22.40%) SLA
2 5 (4.00%) COBIT
3 2 (1.60%) ISO/IEC 20000
3 2 (1.60%) QA
3 2 (1.60%) Sarbanes-Oxley
System Software
1 61 (48.80%) Active Directory
2 4 (3.20%) VMware Infrastructure
3 3 (2.40%) Microsoft Virtual Server
4 1 (0.80%) Hyper-V
4 1 (0.80%) Terminal Services
Systems Management
1 4 (3.20%) Control-M
2 2 (1.60%) HP Data Protector
2 2 (1.60%) NetBackup
Vendors
1 45 (36.00%) Microsoft
2 32 (25.60%) Citrix
3 12 (9.60%) Oracle
4 8 (6.40%) VMware
5 4 (3.20%) Cisco
5 4 (3.20%) HP
5 4 (3.20%) IBM
5 4 (3.20%) Wyse
6 3 (2.40%) Apple
6 3 (2.40%) ServiceNow
7 2 (1.60%) AppSense
8 1 (0.80%) BroadSoft
8 1 (0.80%) Dell
8 1 (0.80%) Google
8 1 (0.80%) Mitel
8 1 (0.80%) Polycom
8 1 (0.80%) Samsung
8 1 (0.80%) Xerox