Period
to 23 June 2018

The median annual salary for a Service Analyst was £25,000 in advertised job vacancies in the North West during the 6 months to 23 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 189 233 202
Rank change year-on-year +44 -31 -6
Permanent jobs requiring a Service Analyst 183 135 149
As % of all permanent IT jobs advertised in the North West 1.47% 1.05% 1.32%
As % of the Job Titles category 1.52% 1.08% 1.36%
Number of salaries quoted 138 120 118
North West median annual salary £25,000 £22,500 £25,000
Median salary % change year-on-year +11.11% -10.00% -
10th Percentile £16,250 £18,000 £17,925
90th Percentile £47,500 £28,750 £40,075
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,028 12,491 10,983
% of permanent IT jobs with a recognized job title 96.87% 96.81% 97.38%
Number of salaries quoted 9,797 10,301 9,273
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,500 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 23 June 2018.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +57 94 £25,000 +4.17% 7
Cheshire -13 50 £19,500 -1.01% 5
Merseyside +21 28 £42,500 +54.55%
Lancashire -3 8 £20,875 -5.11% 2
Cumbria - 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 110 (60.11%) ITIL
2 83 (45.36%) Windows
3 68 (37.16%) Service Management
4 59 (32.24%) Active Directory
5 52 (28.42%) Problem Management
6 51 (27.87%) Cisco
7 49 (26.78%) Change Management
7 49 (26.78%) Finance
8 47 (25.68%) Incident Management
9 46 (25.14%) Statistics
10 41 (22.40%) Knowledge Management
10 41 (22.40%) Fortinet
10 41 (22.40%) Network+ Certification
11 38 (20.77%) VMware
12 37 (20.22%) Telecoms
12 37 (20.22%) Microsoft
13 35 (19.13%) Windows Server
14 34 (18.58%) Huawei
15 31 (16.94%) Windows 7
15 31 (16.94%) Banking
16 30 (16.39%) Microsoft Office
16 30 (16.39%) Office 365
17 28 (15.30%) CCNA
17 28 (15.30%) Cisco Certification
18 26 (14.21%) Citrix
19 24 (13.11%) SLA
20 23 (12.57%) Hyper-V
21 21 (11.48%) Windows 10
22 20 (10.93%) Microsoft Excel
23 19 (10.38%) Firewall

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (9.29%) MS Exchange
2 16 (8.74%) Exchange Server 2013
3 9 (4.92%) SharePoint
4 8 (4.37%) Exchange Server 2010
5 7 (3.83%) Skype for Business
6 4 (2.19%) IIS
6 4 (2.19%) SharePoint 2013
7 2 (1.09%) Exchange Server 2007
7 2 (1.09%) SharePoint Server
8 1 (0.55%) Exchange Server 2003
8 1 (0.55%) IBM Notes
Applications
1 30 (16.39%) Microsoft Office
2 20 (10.93%) Microsoft Excel
3 13 (7.10%) Microsoft PowerPoint
4 7 (3.83%) Microsoft Project
4 7 (3.83%) MS Visio
Business Applications
1 2 (1.09%) Dynamics CRM
1 2 (1.09%) Dynamics NAV
Cloud Services
1 30 (16.39%) Office 365
2 10 (5.46%) Microsoft Azure
3 4 (2.19%) IaaS
4 2 (1.09%) G Suite
4 2 (1.09%) SaaS
Communications & Networking
1 19 (10.38%) Firewall
2 7 (3.83%) ADSL
2 7 (3.83%) DNS
3 6 (3.28%) TCP/IP
4 5 (2.73%) DHCP
4 5 (2.73%) SAN
5 3 (1.64%) Broadband
5 3 (1.64%) Internet
5 3 (1.64%) LAN
6 2 (1.09%) Skype
6 2 (1.09%) WAN
6 2 (1.09%) Wireless
6 2 (1.09%) WLAN
7 1 (0.55%) DSL
7 1 (0.55%) Ethernet
7 1 (0.55%) SMS
7 1 (0.55%) VoIP
Database & Business Intelligence
1 4 (2.19%) SQL Server
1 4 (2.19%) SQL Server Reporting Services
2 2 (1.09%) Relational Database
2 2 (1.09%) SQL Server 2008
3 1 (0.55%) Crystal Reports
3 1 (0.55%) Oracle Reports
Development Applications
1 1 (0.55%) Visual Studio
General
1 49 (26.78%) Finance
2 37 (20.22%) Telecoms
3 31 (16.94%) Banking
4 9 (4.92%) Retail
5 8 (4.37%) Law
6 7 (3.83%) Investment Banking
6 7 (3.83%) Manufacturing
7 6 (3.28%) Publishing
8 2 (1.09%) Front Office
9 1 (0.55%) Electronics
9 1 (0.55%) Legal
9 1 (0.55%) Marketing
9 1 (0.55%) Pharmaceutical
9 1 (0.55%) Private Banking
Miscellaneous
1 15 (8.20%) Management Information System
2 11 (6.01%) Self-Motivation
3 9 (4.92%) Analytical Skills
4 6 (3.28%) Driving Licence
5 5 (2.73%) Client/Server
6 2 (1.09%) Enterprise Software
6 2 (1.09%) Mobile Payment
7 1 (0.55%) BYOD
7 1 (0.55%) Computer Science
7 1 (0.55%) EPoS
7 1 (0.55%) Mobile App
7 1 (0.55%) Smart Energy
7 1 (0.55%) Smart Meter
7 1 (0.55%) Smartphone
7 1 (0.55%) VLE
Operating Systems
1 83 (45.36%) Windows
2 35 (19.13%) Windows Server
3 31 (16.94%) Windows 7
4 21 (11.48%) Windows 10
5 17 (9.29%) Windows Server 2012
6 9 (4.92%) Windows Server 2008
7 3 (1.64%) Apple iOS
7 3 (1.64%) Linux
7 3 (1.64%) Windows 8
8 2 (1.09%) Mac OS X
8 2 (1.09%) Unix
9 1 (0.55%) Windows XP
Processes & Methodologies
1 110 (60.11%) ITIL
2 68 (37.16%) Service Management
3 52 (28.42%) Problem Management
4 49 (26.78%) Change Management
5 47 (25.68%) Incident Management
6 46 (25.14%) Statistics
7 41 (22.40%) Knowledge Management
8 19 (10.38%) ITSM
8 19 (10.38%) Service Delivery
9 16 (8.74%) Problem-Solving
10 12 (6.56%) ITIL V3
11 10 (5.46%) Project Management
11 10 (5.46%) Stakeholder Management
12 9 (4.92%) Information Security
12 9 (4.92%) Wealth Management
13 8 (4.37%) CRM
13 8 (4.37%) PRINCE2
14 7 (3.83%) Business Analysis
14 7 (3.83%) Configuration Management
14 7 (3.83%) SIEM
Programming Languages
1 17 (9.29%) SQL
2 5 (2.73%) T-SQL
2 5 (2.73%) VBA
3 3 (1.64%) PowerShell
4 2 (1.09%) VB
4 2 (1.09%) VBScript
5 1 (0.55%) PL/SQL
Qualifications
1 41 (22.40%) Network+ Certification
2 28 (15.30%) CCNA
2 28 (15.30%) Cisco Certification
3 18 (9.84%) Microsoft Certification
4 14 (7.65%) MCSA
5 13 (7.10%) MCP
6 6 (3.28%) Security Cleared
7 4 (2.19%) BC Cleared
7 4 (2.19%) MCSE
8 3 (1.64%) ITIL Certification
8 3 (1.64%) SSCP
9 2 (1.09%) HNC
9 2 (1.09%) HND
9 2 (1.09%) ITIL Foundation Certificate
9 2 (1.09%) MCITP
10 1 (0.55%) A+ Certification
10 1 (0.55%) DBS Check
10 1 (0.55%) PMI Certification
10 1 (0.55%) PMP
10 1 (0.55%) SC Cleared
Quality Assurance & Compliance
1 24 (13.11%) SLA
2 6 (3.28%) QA
3 5 (2.73%) Data Quality
4 1 (0.55%) EMIR
4 1 (0.55%) MiFID
4 1 (0.55%) Sarbanes-Oxley
System Software
1 59 (32.24%) Active Directory
2 23 (12.57%) Hyper-V
3 13 (7.10%) VMware Infrastructure
4 5 (2.73%) Virtual Servers
5 2 (1.09%) BitLocker
5 2 (1.09%) Virtual Machines
5 2 (1.09%) XenApp
6 1 (0.55%) Microsoft App-V
6 1 (0.55%) VMware ESXi
6 1 (0.55%) XenDesktop
Systems Management
1 14 (7.65%) SCCM
2 2 (1.09%) SCVMM
2 2 (1.09%) SmoothWall
3 1 (0.55%) Systems Management Server (SMS)
Vendors
1 51 (27.87%) Cisco
2 41 (22.40%) Fortinet
3 38 (20.77%) VMware
4 37 (20.22%) Microsoft
5 34 (18.58%) Huawei
6 26 (14.21%) Citrix
7 7 (3.83%) Remedy
8 6 (3.28%) Apple
9 5 (2.73%) SAP
10 4 (2.19%) Google
10 4 (2.19%) HP
11 3 (1.64%) ServiceNow
12 2 (1.09%) Aruba
12 2 (1.09%) GoldenSource
12 2 (1.09%) Oracle
12 2 (1.09%) SonicWALL
13 1 (0.55%) Capita
13 1 (0.55%) Cognos
13 1 (0.55%) Lotus
13 1 (0.55%) Twitter