The median annual salary for a Service Analyst was £22,500 in advertised job vacancies in the North West during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Service Analyst
England / North West
Rank 185 144 153
Rank change year-on-year -41 +9  
Permanent jobs requiring a Service Analyst 64 92 103
As % of all permanent IT jobs advertised in the North West 1.06% 1.62% 1.57%
As % of the Job Titles category 1.09% 1.67% 1.62%
Number of salaries quoted 57 74 88
Median salary £22,500 £27,500 £23,500
Median salary % change year-on-year -18.18% +17.02%  
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £27,650 £37,500 £37,500
UK excluding London median salary £24,000 £25,000 £23,000
% change year-on-year -4.00% +8.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5866 5520 6369
As % of all permanent IT job vacancies advertised in the North West 96.77% 97.05% 96.78%
Number of salaries quoted 4895 4632 5135
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 3 months to 26 March 2017.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -41 28 £24,750 -11.60% 4
Cheshire +5 15 £20,000 -20.79% 2
Lancashire +3 10 £18,750 -21.87% 1
Merseyside -10 8 £19,000 -36.66%
Service Analyst
England

Service Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 March 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Analyst in the job title.

1 63 (54.78%) ITIL
2 53 (46.09%) Windows
3 39 (33.91%) Active Directory
4 38 (33.04%) MS Office
5 36 (31.30%) Microsoft
6 35 (30.43%) MS Excel
7 31 (26.96%) Windows 7
8 24 (20.87%) SLA
8 24 (20.87%) Service Management
9 23 (20.00%) Citrix
10 20 (17.39%) Finance
11 15 (13.04%) SC Cleared
11 15 (13.04%) Security Cleared
12 14 (12.17%) Service Delivery
13 13 (11.30%) Problem Management
13 13 (11.30%) German Language
14 11 (9.57%) Analytical Skills
15 10 (8.70%) Windows Server
15 10 (8.70%) Skype for Business
15 10 (8.70%) SQL
16 9 (7.83%) MS Exchange
16 9 (7.83%) MOS
16 9 (7.83%) Incident Management
16 9 (7.83%) Skype
16 9 (7.83%) Remote Desktop
17 8 (6.96%) SCOrch
17 8 (6.96%) ITIL V3
17 8 (6.96%) SCCM
17 8 (6.96%) Time Management
17 8 (6.96%) AppSense

Service Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.70%) Skype for Business
2 9 (7.83%) MS Exchange
3 8 (6.96%) SharePoint
4 2 (1.74%) Exchange Server 2010
5 1 (0.87%) Exchange Server 2013
5 1 (0.87%) GroupWise
5 1 (0.87%) SharePoint 2013
Applications
1 38 (33.04%) MS Office
2 35 (30.43%) MS Excel
3 4 (3.48%) MS PowerPoint
4 2 (1.74%) Spreadsheet
Cloud Services
1 6 (5.22%) Office 365
2 1 (0.87%) Microsoft Azure
Communications & Networking
1 9 (7.83%) Remote Desktop
1 9 (7.83%) Skype
2 8 (6.96%) VPN
3 7 (6.09%) TCP/IP
4 6 (5.22%) LAN
5 5 (4.35%) WAN
6 4 (3.48%) DHCP
6 4 (3.48%) DNS
6 4 (3.48%) Internet
7 2 (1.74%) Firewall
8 1 (0.87%) PBX
8 1 (0.87%) SAN
8 1 (0.87%) VoIP
Database & Business Intelligence
1 2 (1.74%) SQL Server
2 1 (0.87%) Crystal Reports
2 1 (0.87%) MS Access
General
1 20 (17.39%) Finance
2 13 (11.30%) German Language
3 6 (5.22%) Legal
4 5 (4.35%) Marketing
5 4 (3.48%) Banking
5 4 (3.48%) Law
6 3 (2.61%) Advertising
6 3 (2.61%) Manufacturing
7 2 (1.74%) Back Office
7 2 (1.74%) French Language
7 2 (1.74%) Spanish Language
8 1 (0.87%) Front Office
8 1 (0.87%) Games
8 1 (0.87%) Investment Banking
8 1 (0.87%) Pharmaceutical
Miscellaneous
1 11 (9.57%) Analytical Skills
2 6 (5.22%) Enterprise Software
3 4 (3.48%) Management Information System
4 3 (2.61%) Blackberry
5 2 (1.74%) iPad
5 2 (1.74%) iPhone
5 2 (1.74%) User Experience
6 1 (0.87%) Computer Science
6 1 (0.87%) Credit Derivative
6 1 (0.87%) Derivative
6 1 (0.87%) Driving Licence
6 1 (0.87%) Equity Derivative
6 1 (0.87%) Fat Client
6 1 (0.87%) Fixed Income
6 1 (0.87%) Foreign Exchange (FX)
6 1 (0.87%) Interest Rate Derivative
6 1 (0.87%) Thin Client
Operating Systems
1 53 (46.09%) Windows
2 31 (26.96%) Windows 7
3 10 (8.70%) Windows Server
4 6 (5.22%) Windows Server 2003
5 4 (3.48%) Windows 10
6 3 (2.61%) Mac OS X
6 3 (2.61%) Windows 8
6 3 (2.61%) Windows NT
6 3 (2.61%) Windows Server 2008
7 2 (1.74%) Windows Vista
8 1 (0.87%) Android
8 1 (0.87%) Apple iOS
Processes & Methodologies
1 63 (54.78%) ITIL
2 24 (20.87%) Service Management
3 14 (12.17%) Service Delivery
4 13 (11.30%) Problem Management
5 9 (7.83%) Incident Management
6 8 (6.96%) ITIL V3
6 8 (6.96%) Time Management
7 7 (6.09%) CRM
8 4 (3.48%) Change Management
8 4 (3.48%) Process Improvement
8 4 (3.48%) Resource Management
9 3 (2.61%) Business Analysis
9 3 (2.61%) Business Intelligence
9 3 (2.61%) Customer Requirements
9 3 (2.61%) Knowledge Management
9 3 (2.61%) Performance Monitoring
9 3 (2.61%) Root Cause Analysis
9 3 (2.61%) Stakeholder Management
9 3 (2.61%) Supplier Management
9 3 (2.61%) Target Operating Model
Programming Languages
1 10 (8.70%) SQL
2 2 (1.74%) C
2 2 (1.74%) PL/SQL
2 2 (1.74%) PowerShell
2 2 (1.74%) T-SQL
Qualifications
1 15 (13.04%) SC Cleared
1 15 (13.04%) Security Cleared
2 9 (7.83%) MOS
3 8 (6.96%) ITIL Certification
4 6 (5.22%) Degree
4 6 (5.22%) Microsoft Certification
5 5 (4.35%) MCDST
5 5 (4.35%) MCITP
5 5 (4.35%) MCSA
6 3 (2.61%) BPSS Clearance
7 1 (0.87%) CCNA
7 1 (0.87%) Cisco Certification
7 1 (0.87%) DBS Check
Quality Assurance & Compliance
1 24 (20.87%) SLA
2 5 (4.35%) Data Quality
3 1 (0.87%) QA
System Software
1 39 (33.91%) Active Directory
2 3 (2.61%) Terminal Services
3 1 (0.87%) Microsoft App-V
3 1 (0.87%) NDS
3 1 (0.87%) NetIQ eDirectory
3 1 (0.87%) XenApp
3 1 (0.87%) XenDesktop
Systems Management
1 8 (6.96%) SCCM
1 8 (6.96%) SCOrch
2 3 (2.61%) SCOM
3 2 (1.74%) Systems Management Server (SMS)
4 1 (0.87%) Nagios
4 1 (0.87%) Norton AntiVirus
Vendors
1 36 (31.30%) Microsoft
2 23 (20.00%) Citrix
3 8 (6.96%) AppSense
4 7 (6.09%) HP
4 7 (6.09%) Remedy
4 7 (6.09%) SAP
5 6 (5.22%) Cisco
5 6 (5.22%) VMware
6 3 (2.61%) Apple
6 3 (2.61%) Guidewire
6 3 (2.61%) iManage
6 3 (2.61%) ServiceNow
7 2 (1.74%) Interwoven
8 1 (0.87%) Oracle
8 1 (0.87%) Sitecore
8 1 (0.87%) Symantec
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