Period
to 13 December 2018

The median annual salary for a Service Analyst was £22,250 in advertised job vacancies in the North West during the 6 months to 13 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 209 238 268
Rank change year-on-year +29 +30 -94
Permanent jobs requiring a Service Analyst 151 135 101
As % of all permanent IT jobs advertised in the North West 1.33% 1.02% 0.82%
As % of the Job Titles category 1.38% 1.06% 0.84%
Number of salaries quoted 100 120 86
North West median annual salary £22,250 £25,000 £25,000
Median salary % change year-on-year -11.00% - +11.11%
10th Percentile £18,500 £18,500 £18,500
90th Percentile £43,750 £38,750 £43,250
England median annual salary £26,500 £27,500 £28,000
% change year-on-year -3.64% -1.79% +3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,938 12,761 11,990
% of permanent IT jobs with a recognized job title 96.65% 96.69% 96.90%
Number of salaries quoted 8,877 10,227 10,087
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,750
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 13 December 2018.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +40 86 £22,000 -12.00% 9
Cheshire +14 38 £25,000 +25.00% 2
Merseyside +10 18 £23,000 -17.27%
Lancashire +10 8 £22,750 -2.15% 1
Cumbria +3 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 13 December 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 109 (72.19%) ITIL
2 72 (47.68%) Windows
3 68 (45.03%) Service Management
4 62 (41.06%) Incident Management
5 56 (37.09%) Active Directory
6 49 (32.45%) VMware
7 44 (29.14%) Microsoft
8 43 (28.48%) Problem Management
9 42 (27.81%) Windows 7
10 37 (24.50%) Change Management
11 35 (23.18%) Cisco
12 33 (21.85%) Statistics
12 33 (21.85%) VMware Infrastructure
12 33 (21.85%) Office 365
13 32 (21.19%) Windows Server
14 29 (19.21%) Telecoms
14 29 (19.21%) Firewall
15 28 (18.54%) Finance
16 24 (15.89%) Windows 10
16 24 (15.89%) Network+ Certification
16 24 (15.89%) Huawei
16 24 (15.89%) Fortinet
16 24 (15.89%) Knowledge Management
16 24 (15.89%) Microsoft Office
17 22 (14.57%) Problem-Solving
18 21 (13.91%) SLA
18 21 (13.91%) MS Exchange
19 19 (12.58%) SAN
19 19 (12.58%) ITSM
19 19 (12.58%) Virtual Servers

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (13.91%) MS Exchange
2 17 (11.26%) Exchange Server 2013
3 15 (9.93%) Exchange Server 2010
3 15 (9.93%) SharePoint
4 11 (7.28%) Skype for Business
5 9 (5.96%) SharePoint 2013
6 2 (1.32%) Exchange Server 2007
6 2 (1.32%) SharePoint Server
7 1 (0.66%) Exchange Server 2003
Applications
1 24 (15.89%) Microsoft Office
2 10 (6.62%) Microsoft Excel
3 5 (3.31%) Microsoft PowerPoint
Business Applications
1 2 (1.32%) Dynamics CRM
Cloud Services
1 33 (21.85%) Office 365
2 8 (5.30%) Microsoft Azure
3 7 (4.64%) IaaS
4 2 (1.32%) G Suite
Communications & Networking
1 29 (19.21%) Firewall
2 19 (12.58%) SAN
3 7 (4.64%) TCP/IP
4 5 (3.31%) ADSL
5 4 (2.65%) Wireless
6 2 (1.32%) Internet
6 2 (1.32%) Skype
7 1 (0.66%) Cisco ASA
7 1 (0.66%) VoIP
7 1 (0.66%) VPN
Database & Business Intelligence
1 4 (2.65%) SQL Server
2 2 (1.32%) Relational Database
2 2 (1.32%) SQL Server 2008
3 1 (0.66%) Data Warehouse
3 1 (0.66%) Enterprise Data Warehouse
3 1 (0.66%) SQL Server Integration Services
Development Applications
1 2 (1.32%) Octopus Deploy
1 2 (1.32%) TeamCity
1 2 (1.32%) Visual Studio
General
1 29 (19.21%) Telecoms
2 28 (18.54%) Finance
3 12 (7.95%) Retail
4 9 (5.96%) Law
5 7 (4.64%) Publishing
6 6 (3.97%) Manufacturing
7 5 (3.31%) Banking
8 4 (2.65%) Electronics
8 4 (2.65%) Marketing
9 3 (1.99%) Games
10 2 (1.32%) Advertising
10 2 (1.32%) Legal
11 1 (0.66%) Investment Banking
Miscellaneous
1 12 (7.95%) Management Information System
2 7 (4.64%) Analytical Skills
2 7 (4.64%) Blackberry
2 7 (4.64%) iPhone
3 4 (2.65%) Mobile Computing
3 4 (2.65%) Self-Motivation
4 3 (1.99%) Driving Licence
5 2 (1.32%) Smart Meter
6 1 (0.66%) Data Centre
6 1 (0.66%) Data Protection Act
6 1 (0.66%) PlayStation
6 1 (0.66%) Replication
6 1 (0.66%) Xbox
Operating Systems
1 72 (47.68%) Windows
2 42 (27.81%) Windows 7
3 32 (21.19%) Windows Server
4 24 (15.89%) Windows 10
5 19 (12.58%) Windows Server 2012
6 14 (9.27%) Windows Server 2008
7 5 (3.31%) Linux
8 3 (1.99%) Windows Server 2003
9 1 (0.66%) Apple iOS
9 1 (0.66%) Mac OS X
9 1 (0.66%) Windows 8
9 1 (0.66%) Windows XP
Processes & Methodologies
1 109 (72.19%) ITIL
2 68 (45.03%) Service Management
3 62 (41.06%) Incident Management
4 43 (28.48%) Problem Management
5 37 (24.50%) Change Management
6 33 (21.85%) Statistics
7 24 (15.89%) Knowledge Management
8 22 (14.57%) Problem-Solving
9 19 (12.58%) ITSM
10 10 (6.62%) Configuration Management
11 9 (5.96%) Break/Fix
12 8 (5.30%) ITIL V3
13 7 (4.64%) Disaster Recovery
14 6 (3.97%) Business Intelligence
14 6 (3.97%) Case Management
14 6 (3.97%) Document Management
14 6 (3.97%) Service Delivery
14 6 (3.97%) Ticket Management
15 5 (3.31%) Asset Management
15 5 (3.31%) Stakeholder Management
Programming Languages
1 11 (7.28%) SQL
2 5 (3.31%) PowerShell
Qualifications
1 24 (15.89%) Network+ Certification
2 9 (5.96%) Microsoft Certification
3 7 (4.64%) ITIL Foundation Certificate
4 6 (3.97%) CCNA
4 6 (3.97%) Cisco Certification
4 6 (3.97%) Degree
4 6 (3.97%) MCP
4 6 (3.97%) MCSA
5 3 (1.99%) ITIL Certification
6 2 (1.32%) A+ Certification
6 2 (1.32%) HNC
6 2 (1.32%) Security Cleared
7 1 (0.66%) BC Cleared
7 1 (0.66%) CCNP
7 1 (0.66%) DBS Check
7 1 (0.66%) MCITP
7 1 (0.66%) MCSE
7 1 (0.66%) MCTS
7 1 (0.66%) MOS
7 1 (0.66%) SC Cleared
Quality Assurance & Compliance
1 21 (13.91%) SLA
2 9 (5.96%) Data Quality
3 4 (2.65%) QA
System Software
1 56 (37.09%) Active Directory
2 33 (21.85%) VMware Infrastructure
3 19 (12.58%) Virtual Servers
4 17 (11.26%) Hyper-V
5 6 (3.97%) VMware ESXi
5 6 (3.97%) vSphere
6 3 (1.99%) XenApp
7 2 (1.32%) Virtual Machines
8 1 (0.66%) Microsoft App-V
8 1 (0.66%) XenDesktop
Systems Management
1 10 (6.62%) SCCM
2 2 (1.32%) SCVMM
2 2 (1.32%) SmoothWall
2 2 (1.32%) Systems Management Server (SMS)
Vendors
1 49 (32.45%) VMware
2 44 (29.14%) Microsoft
3 35 (23.18%) Cisco
4 24 (15.89%) Fortinet
4 24 (15.89%) Huawei
5 16 (10.60%) Citrix
6 12 (7.95%) ServiceNow
7 11 (7.28%) Remedy
8 6 (3.97%) Sony
9 5 (3.31%) SAP
10 4 (2.65%) Oracle
11 3 (1.99%) Apple
12 2 (1.32%) Aruba
12 2 (1.32%) HP
12 2 (1.32%) SonicWALL
13 1 (0.66%) GoldenSource
13 1 (0.66%) Meraki
13 1 (0.66%) Salesforce.com
13 1 (0.66%) Wyse