Period
to 23 February 2018

The median annual salary for a Service Analyst was £25,500 in advertised job vacancies in the North West during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 240 241 165
Rank change year-on-year +1 -76 -1
Permanent jobs requiring a Service Analyst 134 117 218
As % of all permanent IT jobs advertised in the North West 1.05% 0.94% 1.81%
As % of the Job Titles category 1.08% 0.98% 1.88%
Number of salaries quoted 114 102 166
North West median annual salary £25,500 £24,000 £23,913
Median salary % change year-on-year +6.25% +0.37% +6.28%
10th Percentile £18,750 £18,500 £18,500
90th Percentile £42,500 £33,750 £41,250
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,383 11,983 11,593
% of permanent IT jobs with a recognized job title 96.83% 96.65% 96.34%
Number of salaries quoted 9,998 10,056 9,682
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £25,000 £22,750
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 23 February 2018.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +23 64 £25,000 -1.96% 12
Cheshire -34 38 £24,500 +22.50% 3
Merseyside +27 26 £27,800 +9.02% 2
Lancashire +3 4 £23,250 +10.71% 2
Cumbria - 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 February 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 74 (55.22%) ITIL
2 58 (43.28%) Active Directory
3 56 (41.79%) Windows
4 50 (37.31%) Microsoft
5 46 (34.33%) Service Management
6 39 (29.10%) Microsoft Office
7 32 (23.88%) Citrix
8 25 (18.66%) Finance
9 24 (17.91%) Windows 7
10 23 (17.16%) SLA
10 23 (17.16%) Windows Server
11 22 (16.42%) Microsoft Certification
11 22 (16.42%) Office 365
12 19 (14.18%) Windows Server 2012
13 18 (13.43%) Degree
13 18 (13.43%) Windows 10
14 16 (11.94%) MS Exchange
14 16 (11.94%) Microsoft Excel
15 14 (10.45%) Windows Server 2008
15 14 (10.45%) Service Delivery
15 14 (10.45%) VMware
16 13 (9.70%) MCSA
16 13 (9.70%) Incident Management
16 13 (9.70%) Banking
17 12 (8.96%) Hyper-V
17 12 (8.96%) Exchange Server 2013
17 12 (8.96%) PRINCE2
17 12 (8.96%) SQL
17 12 (8.96%) Law
17 12 (8.96%) Agile Software Development

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (11.94%) MS Exchange
2 12 (8.96%) Exchange Server 2013
3 8 (5.97%) Skype for Business
4 7 (5.22%) Exchange Server 2010
5 4 (2.99%) SharePoint
6 3 (2.24%) IIS
7 2 (1.49%) IBM Notes
7 2 (1.49%) SharePoint 2013
Applications
1 39 (29.10%) Microsoft Office
2 16 (11.94%) Microsoft Excel
3 11 (8.21%) Microsoft PowerPoint
4 4 (2.99%) Microsoft Project
4 4 (2.99%) MS Visio
Business Applications
1 5 (3.73%) Carpe Diem
1 5 (3.73%) Elite 3E
2 3 (2.24%) Visualfiles
Cloud Services
1 22 (16.42%) Office 365
2 6 (4.48%) Microsoft Azure
3 2 (1.49%) G Suite
4 1 (0.75%) Amazon AWS
Communications & Networking
1 11 (8.21%) VPN
2 7 (5.22%) ADSL
2 7 (5.22%) Broadband
2 7 (5.22%) Ethernet
2 7 (5.22%) VoIP
3 6 (4.48%) Firewall
4 5 (3.73%) DNS
5 4 (2.99%) Remote Desktop
5 4 (2.99%) Skype
5 4 (2.99%) TCP/IP
6 3 (2.24%) DHCP
6 3 (2.24%) LAN
6 3 (2.24%) WAN
7 1 (0.75%) Cisco IPT
7 1 (0.75%) HTTP
7 1 (0.75%) Internet
7 1 (0.75%) IP Telephony
7 1 (0.75%) PBX
7 1 (0.75%) Wireless
Database & Business Intelligence
1 11 (8.21%) SQL Server
2 3 (2.24%) SQL Server Reporting Services
3 1 (0.75%) Crystal Reports
3 1 (0.75%) Data Mining
3 1 (0.75%) Relational Database
Development Applications
1 3 (2.24%) JIRA
2 1 (0.75%) SQL Server Management Studio (SSMS)
General
1 25 (18.66%) Finance
2 13 (9.70%) Banking
3 12 (8.96%) Law
4 11 (8.21%) Legal
5 9 (6.72%) Telecoms
6 5 (3.73%) Investment Banking
7 4 (2.99%) German Language
8 3 (2.24%) Advertising
8 3 (2.24%) Financial Institution
9 2 (1.49%) Billing
10 1 (0.75%) Front Office
10 1 (0.75%) Marketing
10 1 (0.75%) Pharmaceutical
10 1 (0.75%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.49%) Web Services
2 1 (0.75%) J2EE
2 1 (0.75%) REST
2 1 (0.75%) XML
Miscellaneous
1 11 (8.21%) Computer Science
2 8 (5.97%) Analytical Skills
3 5 (3.73%) Driving Licence
3 5 (3.73%) Management Information System
4 2 (1.49%) iPhone
5 1 (0.75%) Analytical Mindset
5 1 (0.75%) BYOD
5 1 (0.75%) Mobile App
5 1 (0.75%) NHS
5 1 (0.75%) Smart Energy
5 1 (0.75%) Smart Meter
5 1 (0.75%) Smartphone
5 1 (0.75%) VLE
Operating Systems
1 56 (41.79%) Windows
2 24 (17.91%) Windows 7
3 23 (17.16%) Windows Server
4 19 (14.18%) Windows Server 2012
5 18 (13.43%) Windows 10
6 14 (10.45%) Windows Server 2008
7 7 (5.22%) Android
8 6 (4.48%) Windows 8
9 3 (2.24%) Mac OS X
10 2 (1.49%) Apple iOS
10 2 (1.49%) Unix
11 1 (0.75%) Linux
Processes & Methodologies
1 74 (55.22%) ITIL
2 46 (34.33%) Service Management
3 14 (10.45%) Service Delivery
4 13 (9.70%) Incident Management
5 12 (8.96%) Agile Software Development
5 12 (8.96%) PRINCE2
6 11 (8.21%) Problem Management
7 8 (5.97%) Open Source
7 8 (5.97%) Ticket Management
7 8 (5.97%) Web Development
8 6 (4.48%) Business Analysis
8 6 (4.48%) Customer Engagement
8 6 (4.48%) ITIL V3
8 6 (4.48%) Proactive Monitoring
8 6 (4.48%) Project Management
8 6 (4.48%) Statistics
9 5 (3.73%) Configuration Management
9 5 (3.73%) Risk Management
9 5 (3.73%) Wealth Management
10 4 (2.99%) Change Management
Programming Languages
1 12 (8.96%) SQL
2 4 (2.99%) VBA
3 3 (2.24%) Java
3 3 (2.24%) PL/SQL
3 3 (2.24%) T-SQL
3 3 (2.24%) VB
4 2 (1.49%) VBScript
Qualifications
1 22 (16.42%) Microsoft Certification
2 18 (13.43%) Degree
3 13 (9.70%) MCSA
4 11 (8.21%) ITIL Certification
5 10 (7.46%) MCP
6 8 (5.97%) Computer Science Degree
6 8 (5.97%) Master's Degree
6 8 (5.97%) MCPD
6 8 (5.97%) MCSD
7 4 (2.99%) ISTQB
7 4 (2.99%) ISTQB Foundation Certification
8 3 (2.24%) MCSE
8 3 (2.24%) MOS
9 2 (1.49%) ISEB
9 2 (1.49%) MCITP
9 2 (1.49%) Network+ Certification
9 2 (1.49%) Security Cleared
10 1 (0.75%) CCNA
10 1 (0.75%) Cisco Certification
10 1 (0.75%) PhD
Quality Assurance & Compliance
1 23 (17.16%) SLA
2 4 (2.99%) COBIT
2 4 (2.99%) Data Quality
3 3 (2.24%) QA
4 1 (0.75%) GDPR
4 1 (0.75%) PMO
4 1 (0.75%) Sarbanes-Oxley
System Software
1 58 (43.28%) Active Directory
2 12 (8.96%) Hyper-V
3 4 (2.99%) VMware Infrastructure
4 1 (0.75%) BitLocker
4 1 (0.75%) ISA Server
Systems Management
1 7 (5.22%) SCCM
2 2 (1.49%) Systems Management Server (SMS)
Vendors
1 50 (37.31%) Microsoft
2 32 (23.88%) Citrix
3 14 (10.45%) VMware
4 11 (8.21%) Oracle
5 8 (5.97%) Cisco
6 6 (4.48%) Remedy
7 5 (3.73%) Intapp
8 4 (2.99%) Apple
9 3 (2.24%) Ivanti
9 3 (2.24%) LexisNexis
10 2 (1.49%) Fortinet
10 2 (1.49%) Google
10 2 (1.49%) HP
10 2 (1.49%) Lotus
11 1 (0.75%) Cognos
11 1 (0.75%) Huawei
11 1 (0.75%) IBM
11 1 (0.75%) JDA
11 1 (0.75%) SAP
11 1 (0.75%) Wyse