Period
to 20 April 2019

The median annual salary for a Service Analyst was £22,500 in advertised job vacancies in the North West during the 6 months to 20 April 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
20 Apr 2019
Same period 2018 Same period 2017
Rank 239 233 243
Rank change year-on-year -6 +10 -59
Permanent jobs requiring a Service Analyst 103 142 121
As % of all permanent IT jobs advertised in the North West 1.01% 1.10% 0.98%
As % of the Job Titles category 1.05% 1.13% 1.01%
Number of salaries quoted 76 115 108
North West median annual salary £22,500 £25,000 £23,250
Median salary % change year-on-year -10.00% +7.53% -3.13%
10th Percentile £17,875 £18,500 £18,500
90th Percentile £32,250 £49,750 £30,000
England median annual salary £28,199 £27,500 £27,500
% change year-on-year +2.54% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 9,838 12,546 11,999
% of permanent IT jobs with a recognized job title 96.18% 96.84% 96.80%
Number of salaries quoted 7,628 10,213 10,054
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,851 £26,250 £25,000
90th Percentile £70,000 £66,000 £61,250
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 20 April 2019.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 20 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 60 £22,500 -10.00% 11
Cheshire +39 33 £25,000 - 7
Merseyside -10 6 £26,500 -39.43% 3
Lancashire -3 3 £26,000 +26.83%
Cumbria +6 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 April 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 50 (48.54%) Active Directory
2 49 (47.57%) Windows
2 49 (47.57%) Microsoft
3 45 (43.69%) ITIL
4 43 (41.75%) Microsoft Office
5 33 (32.04%) Problem-Solving
6 27 (26.21%) Incident Management
7 24 (23.30%) Finance
8 22 (21.36%) SLA
9 21 (20.39%) Windows 10
10 20 (19.42%) Service Delivery
11 19 (18.45%) Service Management
12 18 (17.48%) VMware
13 17 (16.50%) Windows 7
13 17 (16.50%) Windows Server
14 16 (15.53%) Degree
15 15 (14.56%) Analytical Skills
16 14 (13.59%) Proactive Monitoring
17 13 (12.62%) Office 365
17 13 (12.62%) Citrix
18 12 (11.65%) MS Exchange
18 12 (11.65%) VoIP
19 11 (10.68%) WAN
19 11 (10.68%) LAN
20 10 (9.71%) Microsoft Excel
20 10 (9.71%) ITIL Certification
20 10 (9.71%) Agile Software Development
20 10 (9.71%) Retail
21 9 (8.74%) Banking
21 9 (8.74%) Wireless

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (11.65%) MS Exchange
2 9 (8.74%) SharePoint
3 3 (2.91%) Apache
3 3 (2.91%) Blackberry Enterprise Server
3 3 (2.91%) Exchange Server 2010
3 3 (2.91%) Skype for Business
3 3 (2.91%) WebLogic
3 3 (2.91%) WebSphere
Applications
1 43 (41.75%) Microsoft Office
2 10 (9.71%) Microsoft Excel
3 3 (2.91%) Microsoft PowerPoint
Business Applications
1 3 (2.91%) FLEXCUBE
2 1 (0.97%) Elite 3E
Cloud Services
1 13 (12.62%) Office 365
2 3 (2.91%) Amazon AWS
2 3 (2.91%) Microsoft Azure
3 1 (0.97%) Amazon CloudWatch
3 1 (0.97%) Mimecast
Communications & Networking
1 12 (11.65%) VoIP
2 11 (10.68%) LAN
2 11 (10.68%) WAN
3 9 (8.74%) Wireless
4 6 (5.83%) DHCP
4 6 (5.83%) DNS
5 5 (4.85%) Broadband
6 4 (3.88%) VPN
7 3 (2.91%) Network Security
7 3 (2.91%) Skype
8 2 (1.94%) Internet
8 2 (1.94%) MPLS
9 1 (0.97%) ADSL
9 1 (0.97%) Ethernet
9 1 (0.97%) Extranet
9 1 (0.97%) Remote Desktop
9 1 (0.97%) SAN
Database & Business Intelligence
1 4 (3.88%) SQL Server
2 3 (2.91%) BusinessObjects
2 3 (2.91%) Oracle Database
3 1 (0.97%) SQL Server 2012
Development Applications
1 1 (0.97%) JIRA
1 1 (0.97%) Octopus Deploy
1 1 (0.97%) Oracle APEX
1 1 (0.97%) TeamCity
General
1 24 (23.30%) Finance
2 10 (9.71%) Retail
3 9 (8.74%) Banking
4 7 (6.80%) French Language
4 7 (6.80%) Italian Language
4 7 (6.80%) Legal
4 7 (6.80%) Marketing
4 7 (6.80%) Portuguese Language
4 7 (6.80%) Spanish Language
5 6 (5.83%) Law
6 5 (4.85%) German Language
7 2 (1.94%) Digital Economy
8 1 (0.97%) Investment Banking
8 1 (0.97%) Polish Language
8 1 (0.97%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (2.91%) Middleware
Miscellaneous
1 15 (14.56%) Analytical Skills
2 7 (6.80%) Fat Client
2 7 (6.80%) iPhone
2 7 (6.80%) Thin Client
3 6 (5.83%) Blackberry
3 6 (5.83%) Smart Meter
4 4 (3.88%) Management Information System
4 4 (3.88%) Self-Motivation
4 4 (3.88%) Video Conferencing
5 3 (2.91%) Client/Server
5 3 (2.91%) Mainframe
5 3 (2.91%) RSA SecurID
5 3 (2.91%) Smartphone
6 2 (1.94%) Data Centre
6 2 (1.94%) Fintech
6 2 (1.94%) Mobile Computing
7 1 (0.97%) CMDB
7 1 (0.97%) Replication
Operating Systems
1 49 (47.57%) Windows
2 21 (20.39%) Windows 10
3 17 (16.50%) Windows 7
3 17 (16.50%) Windows Server
4 8 (7.77%) Windows Server 2012
5 6 (5.83%) Unix
5 6 (5.83%) Windows Server 2008
6 5 (4.85%) Windows 8
7 3 (2.91%) Linux
7 3 (2.91%) Windows Server 2003
8 2 (1.94%) Android
9 1 (0.97%) Windows XP
Processes & Methodologies
1 45 (43.69%) ITIL
2 33 (32.04%) Problem-Solving
3 27 (26.21%) Incident Management
4 20 (19.42%) Service Delivery
5 19 (18.45%) Service Management
6 14 (13.59%) Proactive Monitoring
7 10 (9.71%) Agile Software Development
8 9 (8.74%) Problem Management
9 7 (6.80%) Business Intelligence
10 6 (5.83%) B2B
11 5 (4.85%) Change Management
11 5 (4.85%) Document Management
11 5 (4.85%) Service Desk Management
12 4 (3.88%) Coaching
12 4 (3.88%) Digital Marketing
12 4 (3.88%) ITIL V3
13 3 (2.91%) Continuous Improvement
13 3 (2.91%) Customer-Centricity
13 3 (2.91%) Data Management
13 3 (2.91%) Software Deployment
Programming Languages
1 4 (3.88%) SQL
2 3 (2.91%) PL/SQL
3 1 (0.97%) PowerShell
Qualifications
1 16 (15.53%) Degree
2 10 (9.71%) ITIL Certification
3 2 (1.94%) ITIL Foundation Certificate
4 1 (0.97%) Microsoft Certification
4 1 (0.97%) MOS
4 1 (0.97%) Security Cleared
Quality Assurance & Compliance
1 22 (21.36%) SLA
System Software
1 50 (48.54%) Active Directory
2 6 (5.83%) Hyper-V
2 6 (5.83%) VMware Infrastructure
3 3 (2.91%) Terminal Server
3 3 (2.91%) vSphere
4 2 (1.94%) MetaFrame
5 1 (0.97%) Terminal Services
5 1 (0.97%) XenApp
Systems Management
1 3 (2.91%) Oracle Enterprise Manager
1 3 (2.91%) Oracle RMAN
1 3 (2.91%) SCCM
2 1 (0.97%) AirWatch
Vendors
1 49 (47.57%) Microsoft
2 18 (17.48%) VMware
3 13 (12.62%) Citrix
4 6 (5.83%) Remedy
5 4 (3.88%) Cisco
6 3 (2.91%) HP
6 3 (2.91%) IBM
6 3 (2.91%) Oracle
6 3 (2.91%) SAP
7 2 (1.94%) Dell
7 2 (1.94%) Mitel
7 2 (1.94%) Polycom
7 2 (1.94%) ServiceNow
7 2 (1.94%) Sony
8 1 (0.97%) iManage
8 1 (0.97%) Intapp
8 1 (0.97%) Ivanti
8 1 (0.97%) Veeam
8 1 (0.97%) Wyse
8 1 (0.97%) Xerox