Period
to 20 August 2019

The median annual salary for a Service Analyst was £23,000 in advertised job vacancies in the North West during the 6 months to 20 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
20 Aug 2019
Same period 2018 Same period 2017
Rank 188 174 257
Rank change year-on-year -14 +83 -30
Permanent jobs requiring a Service Analyst 150 212 122
As % of all permanent IT jobs advertised in the North West 1.43% 1.75% 0.93%
As % of the Job Titles category 1.49% 1.81% 0.96%
Number of salaries quoted 96 157 104
North West median annual salary £23,000 £25,000 £22,000
Median salary % change year-on-year -8.00% +13.64% -8.33%
10th Percentile £18,500 £16,250 £18,000
90th Percentile £36,563 £46,000 £28,627
England median annual salary £27,500 £27,000 £27,000
% change year-on-year +1.85% - -1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,042 11,731 12,672
% of permanent IT jobs with a recognized job title 95.68% 96.82% 96.64%
Number of salaries quoted 7,586 9,498 10,323
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,000 £25,000 £25,000
90th Percentile £68,738 £67,500 £62,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 20 August 2019.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 20 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 91 £22,500 -6.25% 18
Cheshire +18 44 £23,000 +9.52% 7
Merseyside -28 8 £37,500 +36.36% 2
Cumbria 0 4 - - 1
Lancashire -31 3 £26,000 +30.00% 5
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 August 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 76 (50.67%) Active Directory
2 67 (44.67%) Windows
3 60 (40.00%) Microsoft Office
4 57 (38.00%) Microsoft
5 55 (36.67%) ITIL
6 40 (26.67%) SLA
7 35 (23.33%) Problem-Solving
8 29 (19.33%) Degree
9 28 (18.67%) Windows 10
9 28 (18.67%) Office 365
10 27 (18.00%) LAN
10 27 (18.00%) WAN
11 25 (16.67%) Service Delivery
11 25 (16.67%) Finance
12 24 (16.00%) Incident Management
12 24 (16.00%) Windows 7
12 24 (16.00%) Proactive Monitoring
13 23 (15.33%) Service Management
13 23 (15.33%) MS Exchange
14 21 (14.00%) Management Information System
15 18 (12.00%) Citrix
16 17 (11.33%) VoIP
16 17 (11.33%) SQL
16 17 (11.33%) Analytical Skills
16 17 (11.33%) Problem Management
17 16 (10.67%) Windows Server
17 16 (10.67%) Law
18 15 (10.00%) Legal
19 12 (8.00%) Security Management
19 12 (8.00%) Information Security

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (15.33%) MS Exchange
2 10 (6.67%) SharePoint
3 3 (2.00%) Apache
3 3 (2.00%) WebLogic
3 3 (2.00%) WebSphere
4 2 (1.33%) Exchange Server 2010
5 1 (0.67%) Skype for Business
Applications
1 60 (40.00%) Microsoft Office
2 8 (5.33%) Microsoft Excel
3 1 (0.67%) Acrobat
3 1 (0.67%) Microsoft PowerPoint
3 1 (0.67%) MS Visio
Business Applications
1 3 (2.00%) FLEXCUBE
Cloud Services
1 28 (18.67%) Office 365
2 8 (5.33%) Cloud Computing
3 3 (2.00%) Amazon AWS
3 3 (2.00%) Microsoft Azure
4 2 (1.33%) Power Platform
5 1 (0.67%) Amazon CloudWatch
Communications & Networking
1 27 (18.00%) LAN
1 27 (18.00%) WAN
2 17 (11.33%) VoIP
3 6 (4.00%) Broadband
3 6 (4.00%) DHCP
3 6 (4.00%) DNS
4 4 (2.67%) Extranet
4 4 (2.67%) Wireless
5 3 (2.00%) TCP/IP
6 2 (1.33%) ADSL
6 2 (1.33%) Ethernet
6 2 (1.33%) MPLS
7 1 (0.67%) NetScaler
7 1 (0.67%) Remote Desktop
7 1 (0.67%) SAN
7 1 (0.67%) Skype
7 1 (0.67%) VPN
Database & Business Intelligence
1 4 (2.67%) SQL Server
2 3 (2.00%) BusinessObjects
2 3 (2.00%) Oracle Database
3 2 (1.33%) Power BI
4 1 (0.67%) QlikView
4 1 (0.67%) SQL Server 2012
Development Applications
1 6 (4.00%) JIRA
2 5 (3.33%) Bugzilla
2 5 (3.33%) Cucumber
2 5 (3.33%) Git (software)
2 5 (3.33%) HP UFT
2 5 (3.33%) Jenkins
2 5 (3.33%) Selenium
2 5 (3.33%) SoapUI
2 5 (3.33%) Subversion
2 5 (3.33%) TeamCity
3 1 (0.67%) Oracle APEX
General
1 25 (16.67%) Finance
2 16 (10.67%) Law
3 15 (10.00%) Legal
4 10 (6.67%) Banking
5 9 (6.00%) Spanish Language
6 8 (5.33%) French Language
6 8 (5.33%) Marketing
6 8 (5.33%) Retail
7 7 (4.67%) Italian Language
7 7 (4.67%) Portuguese Language
8 6 (4.00%) German Language
9 3 (2.00%) Public Sector
10 2 (1.33%) Automotive
10 2 (1.33%) Digital Economy
10 2 (1.33%) Telecoms
11 1 (0.67%) Polish Language
Libraries, Frameworks & Software Standards
1 5 (3.33%) Gherkin
1 5 (3.33%) Web Services
2 4 (2.67%) Middleware
3 1 (0.67%) .NET
Miscellaneous
1 21 (14.00%) Management Information System
2 17 (11.33%) Analytical Skills
3 11 (7.33%) Blackberry
4 7 (4.67%) Self-Motivation
5 6 (4.00%) Fat Client
5 6 (4.00%) iPhone
5 6 (4.00%) Thin Client
6 5 (3.33%) Video Conferencing
6 5 (3.33%) Xbox
7 3 (2.00%) Mainframe
7 3 (2.00%) Smart Meter
8 1 (0.67%) CMDB
8 1 (0.67%) Data Centre
8 1 (0.67%) Driving Licence
8 1 (0.67%) Enterprise Software
8 1 (0.67%) Replication
8 1 (0.67%) Smartphone
Operating Systems
1 67 (44.67%) Windows
2 28 (18.67%) Windows 10
3 24 (16.00%) Windows 7
4 16 (10.67%) Windows Server
5 8 (5.33%) Windows Server 2003
6 7 (4.67%) Windows Server 2012
7 6 (4.00%) Unix
8 5 (3.33%) Android
8 5 (3.33%) Apple iOS
9 4 (2.67%) Windows XP
10 3 (2.00%) Linux
11 1 (0.67%) Windows 8
11 1 (0.67%) Windows Server 2008
Processes & Methodologies
1 55 (36.67%) ITIL
2 35 (23.33%) Problem-Solving
3 25 (16.67%) Service Delivery
4 24 (16.00%) Incident Management
4 24 (16.00%) Proactive Monitoring
5 23 (15.33%) Service Management
6 17 (11.33%) Problem Management
7 12 (8.00%) Information Security
7 12 (8.00%) Security Management
7 12 (8.00%) Ticket Management
8 11 (7.33%) Agile Software Development
8 11 (7.33%) Document Management
8 11 (7.33%) Information Security Management
8 11 (7.33%) ISMS
9 10 (6.67%) Case Management
10 9 (6.00%) Business Intelligence
10 9 (6.00%) ITSM
11 7 (4.67%) Process Improvement
12 6 (4.00%) Analytical Thinking
13 5 (3.33%) Customer-Centricity
Programming Languages
1 17 (11.33%) SQL
2 6 (4.00%) Java
3 3 (2.00%) PL/SQL
4 2 (1.33%) PowerShell
5 1 (0.67%) VBA
5 1 (0.67%) VBScript
Qualifications
1 29 (19.33%) Degree
2 12 (8.00%) ITIL Certification
3 6 (4.00%) ITIL Foundation Certificate
4 5 (3.33%) Microsoft Certification
5 2 (1.33%) Security Cleared
6 1 (0.67%) Computer Science Degree
Quality Assurance & Compliance
1 40 (26.67%) SLA
2 7 (4.67%) QA
System Software
1 76 (50.67%) Active Directory
2 5 (3.33%) Hyper-V
3 2 (1.33%) MetaFrame
3 2 (1.33%) XenApp
4 1 (0.67%) BitLocker
4 1 (0.67%) Citrix Hypervisor
4 1 (0.67%) Terminal Services
4 1 (0.67%) Virtual Desktop
4 1 (0.67%) XenDesktop
Systems Management
1 3 (2.00%) Oracle Enterprise Manager
1 3 (2.00%) Oracle RMAN
2 1 (0.67%) SCCM
2 1 (0.67%) SCOM
2 1 (0.67%) XenMobile
Vendors
1 57 (38.00%) Microsoft
2 18 (12.00%) Citrix
3 12 (8.00%) ServiceNow
4 11 (7.33%) Sony
5 9 (6.00%) VMware
6 6 (4.00%) iManage
7 5 (3.33%) CA Agile Central
8 4 (2.67%) SAP
9 3 (2.00%) IBM
9 3 (2.00%) Oracle
9 3 (2.00%) Remedy
10 2 (1.33%) Cisco
10 2 (1.33%) Dell
10 2 (1.33%) HP
11 1 (0.67%) Adobe
11 1 (0.67%) Google
11 1 (0.67%) Mitel
11 1 (0.67%) Sophos
11 1 (0.67%) Sun
11 1 (0.67%) Xerox