Period
to 22 September 2018

The median annual salary for a Service Analyst was £23,250 in advertised job vacancies in the North West during the 6 months to 22 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > North West
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 171 235 255
Rank change year-on-year +64 +20 -47
Permanent jobs requiring a Service Analyst 218 128 104
As % of all permanent IT jobs advertised in the North West 1.84% 0.98% 0.87%
As % of the Job Titles category 1.90% 1.01% 0.90%
Number of salaries quoted 148 117 88
North West median annual salary £23,250 £23,500 £24,000
Median salary % change year-on-year -1.06% -2.08% +1.05%
10th Percentile £17,425 £18,400 £17,675
90th Percentile £43,750 £30,100 £35,625
England median annual salary £27,000 £26,843 £27,500
% change year-on-year +0.58% -2.39% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,472 12,682 11,588
% of permanent IT jobs with a recognized job title 96.75% 96.67% 97.18%
Number of salaries quoted 9,294 10,211 9,797
North West median annual salary £44,000 £41,500 £40,000
Median salary % change year-on-year +6.02% +3.75% -
10th Percentile £25,000 £25,000 £24,500
90th Percentile £67,500 £63,750 £61,250
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 6 months to 22 September 2018.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +67 116 £24,000 -4.00% 10
Cheshire +20 56 £20,000 +5.26% 4
Merseyside +32 30 £27,500 -1.08% 5
Lancashire +18 14 £21,375 -12.76% 2
Cumbria - 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 September 2018, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 145 (66.51%) ITIL
2 103 (47.25%) Windows
3 94 (43.12%) Service Management
4 78 (35.78%) Incident Management
5 67 (30.73%) Active Directory
6 65 (29.82%) Problem Management
7 62 (28.44%) Change Management
8 61 (27.98%) VMware
9 60 (27.52%) Cisco
10 56 (25.69%) Microsoft
10 56 (25.69%) Statistics
11 55 (25.23%) Windows 7
12 53 (24.31%) Telecoms
13 51 (23.39%) Finance
14 47 (21.56%) Knowledge Management
14 47 (21.56%) Huawei
14 47 (21.56%) Fortinet
14 47 (21.56%) Network+ Certification
15 45 (20.64%) Office 365
16 38 (17.43%) Windows Server
17 35 (16.06%) Firewall
18 33 (15.14%) SLA
19 32 (14.68%) VMware Infrastructure
20 30 (13.76%) Windows 10
20 30 (13.76%) Citrix
20 30 (13.76%) Microsoft Office
21 28 (12.84%) ITSM
22 27 (12.39%) Cisco Certification
22 27 (12.39%) CCNA
23 26 (11.93%) Hyper-V

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (10.55%) MS Exchange
2 20 (9.17%) Exchange Server 2013
3 18 (8.26%) SharePoint
4 13 (5.96%) Exchange Server 2010
4 13 (5.96%) Skype for Business
5 9 (4.13%) SharePoint 2013
6 4 (1.83%) Exchange Server 2007
6 4 (1.83%) SharePoint Server
7 1 (0.46%) Exchange Server 2003
Applications
1 30 (13.76%) Microsoft Office
2 21 (9.63%) Microsoft Excel
3 12 (5.50%) Microsoft PowerPoint
4 3 (1.38%) Microsoft Project
4 3 (1.38%) MS Visio
Business Applications
1 4 (1.83%) Dynamics CRM
2 2 (0.92%) Dynamics NAV
Cloud Services
1 45 (20.64%) Office 365
2 13 (5.96%) Microsoft Azure
3 9 (4.13%) IaaS
4 2 (0.92%) G Suite
5 1 (0.46%) SaaS
Communications & Networking
1 35 (16.06%) Firewall
2 20 (9.17%) SAN
3 11 (5.05%) TCP/IP
4 10 (4.59%) ADSL
5 4 (1.83%) Skype
5 4 (1.83%) Wireless
6 3 (1.38%) DHCP
6 3 (1.38%) DNS
7 2 (0.92%) Broadband
7 2 (0.92%) Internet
7 2 (0.92%) VoIP
8 1 (0.46%) Cisco ASA
8 1 (0.46%) DSL
8 1 (0.46%) SMS
8 1 (0.46%) VPN
Database & Business Intelligence
1 7 (3.21%) SQL Server
2 4 (1.83%) Relational Database
2 4 (1.83%) SQL Server 2008
Development Applications
1 2 (0.92%) Visual Studio
General
1 53 (24.31%) Telecoms
2 51 (23.39%) Finance
3 20 (9.17%) Banking
4 19 (8.72%) Retail
5 11 (5.05%) Law
6 10 (4.59%) Manufacturing
6 10 (4.59%) Publishing
7 4 (1.83%) Electronics
7 4 (1.83%) Marketing
8 3 (1.38%) Investment Banking
9 2 (0.92%) Advertising
9 2 (0.92%) Games
10 1 (0.46%) Front Office
10 1 (0.46%) Legal
10 1 (0.46%) Private Banking
Miscellaneous
1 18 (8.26%) Management Information System
2 6 (2.75%) Blackberry
2 6 (2.75%) iPhone
2 6 (2.75%) Self-Motivation
3 4 (1.83%) Analytical Skills
3 4 (1.83%) Driving Licence
4 3 (1.38%) Client/Server
5 2 (0.92%) Enterprise Software
5 2 (0.92%) Mobile Payment
5 2 (0.92%) Smart Meter
6 1 (0.46%) Data Protection Act
6 1 (0.46%) Mobile Computing
6 1 (0.46%) PlayStation
6 1 (0.46%) Xbox
Operating Systems
1 103 (47.25%) Windows
2 55 (25.23%) Windows 7
3 38 (17.43%) Windows Server
4 30 (13.76%) Windows 10
5 22 (10.09%) Windows Server 2012
6 15 (6.88%) Windows Server 2008
7 5 (2.29%) Linux
8 3 (1.38%) Windows 8
9 2 (0.92%) Apple iOS
9 2 (0.92%) Windows XP
10 1 (0.46%) Mac OS X
10 1 (0.46%) Windows Server 2003
Processes & Methodologies
1 145 (66.51%) ITIL
2 94 (43.12%) Service Management
3 78 (35.78%) Incident Management
4 65 (29.82%) Problem Management
5 62 (28.44%) Change Management
6 56 (25.69%) Statistics
7 47 (21.56%) Knowledge Management
8 28 (12.84%) ITSM
9 20 (9.17%) Problem-Solving
10 13 (5.96%) ITIL V3
10 13 (5.96%) Service Delivery
11 11 (5.05%) Stakeholder Management
12 10 (4.59%) Break/Fix
12 10 (4.59%) Configuration Management
12 10 (4.59%) CRM
13 8 (3.67%) Business Analysis
14 7 (3.21%) Process Management
14 7 (3.21%) Ticket Management
15 6 (2.75%) Document Management
15 6 (2.75%) Project Management
Programming Languages
1 17 (7.80%) SQL
2 6 (2.75%) PowerShell
Qualifications
1 47 (21.56%) Network+ Certification
2 27 (12.39%) CCNA
2 27 (12.39%) Cisco Certification
3 16 (7.34%) Microsoft Certification
4 9 (4.13%) MCP
4 9 (4.13%) MCSA
5 7 (3.21%) ITIL Foundation Certificate
6 6 (2.75%) Degree
7 5 (2.29%) Security Cleared
8 4 (1.83%) BC Cleared
8 4 (1.83%) HNC
9 3 (1.38%) A+ Certification
9 3 (1.38%) ITIL Certification
10 1 (0.46%) CCNP
10 1 (0.46%) MCSE
10 1 (0.46%) MCTS
10 1 (0.46%) PMI Certification
10 1 (0.46%) PMP
10 1 (0.46%) SC Cleared
10 1 (0.46%) SSCP
Quality Assurance & Compliance
1 33 (15.14%) SLA
2 9 (4.13%) Data Quality
3 7 (3.21%) QA
4 1 (0.46%) EMIR
4 1 (0.46%) MiFID
System Software
1 67 (30.73%) Active Directory
2 32 (14.68%) VMware Infrastructure
3 26 (11.93%) Hyper-V
4 20 (9.17%) Virtual Servers
5 4 (1.83%) Virtual Machines
5 4 (1.83%) VMware ESXi
6 3 (1.38%) vSphere
6 3 (1.38%) XenApp
7 1 (0.46%) BitLocker
7 1 (0.46%) Microsoft App-V
7 1 (0.46%) XenDesktop
Systems Management
1 15 (6.88%) SCCM
2 4 (1.83%) SCVMM
3 2 (0.92%) SmoothWall
3 2 (0.92%) Systems Management Server (SMS)
Vendors
1 61 (27.98%) VMware
2 60 (27.52%) Cisco
3 56 (25.69%) Microsoft
4 47 (21.56%) Fortinet
4 47 (21.56%) Huawei
5 30 (13.76%) Citrix
6 11 (5.05%) Remedy
6 11 (5.05%) ServiceNow
7 8 (3.67%) SAP
8 6 (2.75%) Sony
9 4 (1.83%) Apple
9 4 (1.83%) Oracle
10 3 (1.38%) GoldenSource
10 3 (1.38%) HP
11 2 (0.92%) Aruba
11 2 (0.92%) Google
11 2 (0.92%) SonicWALL
12 1 (0.46%) Meraki
12 1 (0.46%) Twitter
12 1 (0.46%) Wyse