The median annual salary for a Service Analyst was £22,000 in advertised job vacancies in the North West during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England / North West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 207 183 172
Rank change year-on-year -24 -11  
Permanent jobs requiring a Service Analyst 71 55 74
As % of all permanent IT jobs advertised in the North West 1.04% 0.98% 1.16%
As % of the Job Titles category 1.08% 1.00% 1.20%
Number of salaries quoted 60 43 67
Median salary £22,000 £21,500 £25,000
Median salary % change year-on-year +2.32% -14.00%  
90% offered a salary of more than £18,550 £18,000 £19,600
10% offered a salary of more than £28,450 £32,500 £44,000
UK excluding London median salary £23,500 £24,500 £24,500
% change year-on-year -4.08% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6604 5498 6171
As % of all permanent IT job vacancies advertised in the North West 96.65% 97.72% 96.83%
Number of salaries quoted 5400 4661 5042
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Service Analyst in the North West over the 3 months to 23 June 2017.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -13 34 £22,750 +5.81% 1
Cheshire -19 24 £19,000 -9.52% 1
Merseyside +1 10 £28,000 +36.58% 2
Lancashire -1 3 £25,000 +4.16% 1
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Analyst in the job title.

1 80 (59.26%) ITIL
2 76 (56.30%) Windows
3 56 (41.48%) Active Directory
4 53 (39.26%) Microsoft Office
5 50 (37.04%) Microsoft
6 37 (27.41%) Citrix
7 36 (26.67%) Windows 7
8 28 (20.74%) SLA
9 25 (18.52%) Finance
10 23 (17.04%) Service Management
11 22 (16.30%) Incident Management
11 22 (16.30%) Windows Server
12 18 (13.33%) Service Delivery
13 17 (12.59%) Windows Server 2008
14 16 (11.85%) Security Cleared
15 15 (11.11%) Skype for Business
15 15 (11.11%) Skype
15 15 (11.11%) MS Exchange
16 14 (10.37%) Windows Server 2012
17 13 (9.63%) Office 365
17 13 (9.63%) VPN
17 13 (9.63%) SQL
17 13 (9.63%) ITIL Certification
17 13 (9.63%) Banking
18 12 (8.89%) SC Cleared
19 11 (8.15%) Problem Management
20 10 (7.41%) MOS
20 10 (7.41%) HP
21 9 (6.67%) German Language
21 9 (6.67%) Windows 10

Service Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.11%) MS Exchange
1 15 (11.11%) Skype for Business
2 8 (5.93%) SharePoint
3 4 (2.96%) GlassFish
3 4 (2.96%) Tomcat
3 4 (2.96%) WebSphere
4 1 (0.74%) Exchange Server 2010
Applications
1 53 (39.26%) Microsoft Office
2 5 (3.70%) Microsoft Excel
3 3 (2.22%) Microsoft PowerPoint
Cloud Services
1 13 (9.63%) Office 365
2 1 (0.74%) Adobe Creative Cloud
2 1 (0.74%) IaaS
2 1 (0.74%) Microsoft Azure
2 1 (0.74%) SaaS
Communications & Networking
1 15 (11.11%) Skype
2 13 (9.63%) VPN
3 9 (6.67%) LAN
4 8 (5.93%) TCP/IP
4 8 (5.93%) WAN
5 7 (5.19%) DHCP
5 7 (5.19%) DNS
6 5 (3.70%) Remote Desktop
7 3 (2.22%) Internet
7 3 (2.22%) PBX
8 2 (1.48%) Firewall
8 2 (1.48%) WebEx
9 1 (0.74%) Intranet
Database & Business Intelligence
1 2 (1.48%) SQL Server
2 1 (0.74%) SQL Server Analysis Services
2 1 (0.74%) SQL Server Integration Services
2 1 (0.74%) SQL Server Reporting Services
General
1 25 (18.52%) Finance
2 13 (9.63%) Banking
3 9 (6.67%) German Language
4 6 (4.44%) Corporate Banking
5 5 (3.70%) Law
5 5 (3.70%) Retail
6 4 (2.96%) Investment Banking
6 4 (2.96%) Legal
6 4 (2.96%) Marketing
7 3 (2.22%) Manufacturing
7 3 (2.22%) Telecoms
8 2 (1.48%) Back Office
8 2 (1.48%) Financial Institution
9 1 (0.74%) Advertising
9 1 (0.74%) French Language
9 1 (0.74%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.74%) Gherkin
Miscellaneous
1 8 (5.93%) Analytical Skills
2 6 (4.44%) Blackberry
2 6 (4.44%) Driving Licence
3 3 (2.22%) Enterprise Software
3 3 (2.22%) Video Conferencing
4 2 (1.48%) CMDB
4 2 (1.48%) IVR
4 2 (1.48%) Management Information System
4 2 (1.48%) NHS
4 2 (1.48%) PDA
4 2 (1.48%) User Experience
5 1 (0.74%) Client/Server
5 1 (0.74%) Computer Science
5 1 (0.74%) Contactless
5 1 (0.74%) Mobile App
Operating Systems
1 76 (56.30%) Windows
2 36 (26.67%) Windows 7
3 22 (16.30%) Windows Server
4 17 (12.59%) Windows Server 2008
5 14 (10.37%) Windows Server 2012
6 9 (6.67%) Windows 10
6 9 (6.67%) Windows 8
7 8 (5.93%) Windows Server 2003
8 7 (5.19%) Unix
9 4 (2.96%) Mac OS X
9 4 (2.96%) Windows NT
10 2 (1.48%) Windows Vista
11 1 (0.74%) Android
11 1 (0.74%) Apple iOS
11 1 (0.74%) Linux
11 1 (0.74%) Mac OS
11 1 (0.74%) Windows XP
Processes & Methodologies
1 80 (59.26%) ITIL
2 23 (17.04%) Service Management
3 22 (16.30%) Incident Management
4 18 (13.33%) Service Delivery
5 11 (8.15%) Problem Management
6 5 (3.70%) Time Management
7 4 (2.96%) Business Intelligence
7 4 (2.96%) CRM
7 4 (2.96%) Data Integration
7 4 (2.96%) Process Improvement
7 4 (2.96%) Risk Management
8 3 (2.22%) Agile Software Development
8 3 (2.22%) ITIL V3
8 3 (2.22%) Practice Management
8 3 (2.22%) Release Management
8 3 (2.22%) Resource Management
8 3 (2.22%) Supplier Management
8 3 (2.22%) Target Operating Model
8 3 (2.22%) Validation
8 3 (2.22%) Wealth Management
Programming Languages
1 13 (9.63%) SQL
2 5 (3.70%) Perl
3 4 (2.96%) Java
3 4 (2.96%) Python
4 1 (0.74%) Shell Script
4 1 (0.74%) VB
4 1 (0.74%) VBScript
Qualifications
1 16 (11.85%) Security Cleared
2 13 (9.63%) ITIL Certification
3 12 (8.89%) SC Cleared
4 10 (7.41%) MOS
5 8 (5.93%) Degree
6 7 (5.19%) Microsoft Certification
7 4 (2.96%) MCDST
7 4 (2.96%) MCITP
7 4 (2.96%) MCSA
8 3 (2.22%) Master's Degree
8 3 (2.22%) MCSE
9 2 (1.48%) A+ Certification
10 1 (0.74%) CCNA
10 1 (0.74%) Cisco Certification
10 1 (0.74%) HND
10 1 (0.74%) ISEB
Quality Assurance & Compliance
1 28 (20.74%) SLA
2 2 (1.48%) Data Quality
2 2 (1.48%) ISO/IEC 20000
2 2 (1.48%) QA
2 2 (1.48%) Sarbanes-Oxley
System Software
1 56 (41.48%) Active Directory
2 5 (3.70%) XenApp
3 4 (2.96%) Terminal Services
4 3 (2.22%) Microsoft Virtual Server
4 3 (2.22%) VMware Infrastructure
5 1 (0.74%) Hyper-V
5 1 (0.74%) Microsoft App-V
5 1 (0.74%) XenDesktop
Systems Management
1 8 (5.93%) SCCM
2 7 (5.19%) SCOrch
3 4 (2.96%) Control-M
4 1 (0.74%) HP Data Protector
4 1 (0.74%) NetBackup
4 1 (0.74%) Netcool
4 1 (0.74%) Norton AntiVirus
4 1 (0.74%) SCOM
Vendors
1 50 (37.04%) Microsoft
2 37 (27.41%) Citrix
3 10 (7.41%) HP
4 9 (6.67%) AppSense
4 9 (6.67%) VMware
5 6 (4.44%) ServiceNow
6 5 (3.70%) SAP
7 4 (2.96%) Apple
7 4 (2.96%) Cisco
7 4 (2.96%) IBM
8 2 (1.48%) Dell
8 2 (1.48%) Guidewire
8 2 (1.48%) iManage
8 2 (1.48%) Interwoven
8 2 (1.48%) Oracle
8 2 (1.48%) Remedy
8 2 (1.48%) Xerox
9 1 (0.74%) Adobe
9 1 (0.74%) Google
9 1 (0.74%) Sitecore
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