Period
to 5 June 2020

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 5 June 2020 with a comparison to the same period in the previous 2 years.

Service Delivery
South East > Surrey
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 63 73 83
Rank change year-on-year +10 +10 +41
Permanent jobs citing Service Delivery 91 167 189
As % of all permanent jobs advertised in Surrey 3.95% 3.89% 3.65%
As % of the Processes & Methodologies category 4.33% 4.19% 4.07%
Number of salaries quoted 89 130 133
Median annual salary £50,000 £50,000 £45,500
Median salary % change year-on-year - +9.89% +1.11%
10th Percentile £29,500 £29,000 £29,750
90th Percentile £80,000 £78,875 £67,500
South East median annual salary £55,000 £52,000 £49,500
% change year-on-year +5.77% +5.05% +4.21%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 2,102 3,986 4,644
As % of all permanent IT jobs advertised in Surrey 91.27% 92.78% 89.81%
Number of salaries quoted 1,764 3,256 3,861
Median annual salary £55,000 £52,500 £47,500
Median salary % change year-on-year +4.76% +10.53% -
10th Percentile £31,250 £29,000 £29,750
90th Percentile £80,000 £77,500 £70,000
South East median annual salary £50,000 £50,000 £45,500
% change year-on-year - +9.89% +1.11%

Service Delivery
Job Vacancy Trend in Surrey

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for Service Delivery in Surrey

Service Delivery
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing Service Delivery in Surrey.

Salary trend for Service Delivery in Surrey

Service Delivery
Salary Histogram in Surrey

Salary distribution for jobs citing Service Delivery in Surrey over the 6 months to 5 June 2020.

Salary histogram for Service Delivery in Surrey

Service Delivery
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Surrey region over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +11 48 £48,000 +6.67% 1
Reigate +15 8 £41,000 -3.53%
Camberley +15 4 £55,000 +10.00% 1
Cranleigh - 4 £40,000 -
Dorking +5 3 £23,000 -58.18%
Farnham +16 2 £54,000 +107.69%
Godalming +6 2 £60,000 +118.18%
Redhill -5 2 £52,500 -11.76%
Banstead - 2 £80,000 -
Leatherhead +21 1 - -
Epsom +10 1 £30,000 -53.85%
Staines -8 1 £65,000 -
Service Delivery
South East

For the 6 months to 5 June 2020, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for Service Delivery.

1 27 (29.67%) ITIL
2 26 (28.57%) Service Management
3 23 (25.27%) SLA
4 21 (23.08%) Agile Software Development
5 19 (20.88%) Analytical Skills
6 16 (17.58%) Problem-Solving
7 15 (16.48%) Finance
8 14 (15.38%) ISO/IEC 27001
9 12 (13.19%) Continuous Improvement
9 12 (13.19%) Project Management
9 12 (13.19%) Microsoft
9 12 (13.19%) Windows
10 11 (12.09%) Mentoring
11 10 (10.99%) Degree
11 10 (10.99%) Business Analysis
11 10 (10.99%) Supplier Management
11 10 (10.99%) ITIL Certification
11 10 (10.99%) ITSM
12 9 (9.89%) GAP Analysis
12 9 (9.89%) PRINCE2
12 9 (9.89%) Incident Management
12 9 (9.89%) Coaching
12 9 (9.89%) Decision-Making
13 8 (8.79%) Public Sector
13 8 (8.79%) User Experience
13 8 (8.79%) Office 365
13 8 (8.79%) SAP
13 8 (8.79%) CRM
13 8 (8.79%) Wi-Fi
14 7 (7.69%) Scrum

Service Delivery
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.30%) SharePoint
2 2 (2.20%) Apache
2 2 (2.20%) nginx
Applications
1 6 (6.59%) Microsoft Office
2 1 (1.10%) Microsoft Excel
2 1 (1.10%) Microsoft PowerPoint
2 1 (1.10%) Microsoft Project
Cloud Services
1 8 (8.79%) Office 365
2 4 (4.40%) Cloud Computing
3 3 (3.30%) SaaS
4 2 (2.20%) AWS
4 2 (2.20%) Azure
5 1 (1.10%) Amazon ELB
5 1 (1.10%) AWS IoT
5 1 (1.10%) OneDrive
Communications & Networking
1 8 (8.79%) Wi-Fi
2 6 (6.59%) Firewall
3 4 (4.40%) Wireless
4 3 (3.30%) Internet
4 3 (3.30%) LAN
4 3 (3.30%) Unified Communications
5 1 (1.10%) 2G
5 1 (1.10%) 3G
5 1 (1.10%) 4G
5 1 (1.10%) GSM
5 1 (1.10%) LTE
5 1 (1.10%) TCP/IP
5 1 (1.10%) Wireshark
Database & Business Intelligence
1 2 (2.20%) Oracle Reports
2 1 (1.10%) Big Data
2 1 (1.10%) MariaDB
2 1 (1.10%) MySQL
2 1 (1.10%) Oracle Database
Development Applications
1 1 (1.10%) Git (software)
1 1 (1.10%) Subversion
General
1 15 (16.48%) Finance
2 8 (8.79%) Public Sector
3 6 (6.59%) Legal
4 4 (4.40%) Marketing
5 3 (3.30%) Law
6 2 (2.20%) Automotive
7 1 (1.10%) Local Government
Job Titles
1 20 (21.98%) Service Manager
2 16 (17.58%) IT Manager
3 14 (15.38%) Delivery Manager
3 14 (15.38%) Service Delivery Manager
4 13 (14.29%) IT Support
5 8 (8.79%) IT Services Manager
6 7 (7.69%) Agile Product Owner
6 7 (7.69%) IT Support Manager
6 7 (7.69%) ITIL Manager
6 7 (7.69%) ITIL Service Manager
6 7 (7.69%) Product Owner
6 7 (7.69%) Support Engineer
7 6 (6.59%) Consultant
7 6 (6.59%) Cybersecurity Consultant
7 6 (6.59%) Security Consultant
7 6 (6.59%) Support Manager
8 5 (5.49%) Desktop Support
8 5 (5.49%) IT Support Engineer
8 5 (5.49%) Senior Manager
8 5 (5.49%) Service Support Manager
Libraries, Frameworks & Software Standards
1 2 (2.20%) Middleware
1 2 (2.20%) Sensu
1 2 (2.20%) Web Services
2 1 (1.10%) LAMP
2 1 (1.10%) LEMP Stack
Miscellaneous
1 19 (20.88%) Analytical Skills
2 8 (8.79%) User Experience
3 7 (7.69%) Data Centre
4 6 (6.59%) Management Information System
4 6 (6.59%) PKI
5 4 (4.40%) Self-Motivation
5 4 (4.40%) Virtual Team
6 3 (3.30%) Private Cloud
7 2 (2.20%) e-Learning
7 2 (2.20%) Wiki
8 1 (1.10%) CMDB
8 1 (1.10%) Internet of Things
Operating Systems
1 12 (13.19%) Windows
2 6 (6.59%) Windows 10
3 5 (5.49%) Linux
3 5 (5.49%) Unix
4 4 (4.40%) Red Hat Enterprise Linux
4 4 (4.40%) Windows 7
4 4 (4.40%) Windows 8
5 3 (3.30%) Windows Server
5 3 (3.30%) Windows Server 2008
6 2 (2.20%) AIX
6 2 (2.20%) Solaris
Processes & Methodologies
1 27 (29.67%) ITIL
2 26 (28.57%) Service Management
3 21 (23.08%) Agile Software Development
4 16 (17.58%) Problem-Solving
5 12 (13.19%) Continuous Improvement
5 12 (13.19%) Project Management
6 11 (12.09%) Mentoring
7 10 (10.99%) Business Analysis
7 10 (10.99%) ITSM
7 10 (10.99%) Supplier Management
8 9 (9.89%) Coaching
8 9 (9.89%) Decision-Making
8 9 (9.89%) GAP Analysis
8 9 (9.89%) Incident Management
8 9 (9.89%) PRINCE2
9 8 (8.79%) CRM
10 7 (7.69%) Root Cause Analysis
10 7 (7.69%) Scrum
10 7 (7.69%) Stakeholder Management
10 7 (7.69%) User Stories
Programming Languages
1 7 (7.69%) Java
2 4 (4.40%) Python
3 2 (2.20%) Perl
3 2 (2.20%) PHP
3 2 (2.20%) SQL
4 1 (1.10%) Bash Shell
4 1 (1.10%) C#
4 1 (1.10%) PL/SQL
4 1 (1.10%) Shell Script
Qualifications
1 10 (10.99%) Degree
1 10 (10.99%) ITIL Certification
2 6 (6.59%) DBS Check
2 6 (6.59%) Master's Degree
3 5 (5.49%) PMI Certification
3 5 (5.49%) PMP
4 3 (3.30%) Cisco Certification
5 2 (2.20%) CCNP
5 2 (2.20%) CISSP
5 2 (2.20%) JNCIP
5 2 (2.20%) JNCIS
5 2 (2.20%) MBA
5 2 (2.20%) PhD
5 2 (2.20%) PRINCE2 Practitioner
6 1 (1.10%) CISMP
6 1 (1.10%) ITIL Foundation Certificate
6 1 (1.10%) MCSA
6 1 (1.10%) MCSE
6 1 (1.10%) SC Cleared
6 1 (1.10%) Security Cleared
Quality Assurance & Compliance
1 23 (25.27%) SLA
2 14 (15.38%) ISO/IEC 27001
3 6 (6.59%) HMG Security Policy Framework
4 5 (5.49%) COBIT
5 3 (3.30%) QA
6 2 (2.20%) GDPR
6 2 (2.20%) ISO 9001
6 2 (2.20%) ISO/IEC 20000
7 1 (1.10%) Data Quality
7 1 (1.10%) PMO
System Software
1 7 (7.69%) Active Directory
2 4 (4.40%) VMware Infrastructure
3 1 (1.10%) Docker
3 1 (1.10%) Virtual Machines
Systems Management
1 4 (4.40%) Ansible
1 4 (4.40%) Opscode Chef
1 4 (4.40%) Puppet
2 2 (2.20%) Nagios
2 2 (2.20%) SCCM
2 2 (2.20%) ZABBIX
3 1 (1.10%) HAProxy
3 1 (1.10%) Terraform
Vendors
1 12 (13.19%) Microsoft
2 8 (8.79%) SAP
3 6 (6.59%) Cisco
3 6 (6.59%) VMware
4 4 (4.40%) Salesforce.com
5 3 (3.30%) Ariba
5 3 (3.30%) Oracle
6 2 (2.20%) Citrix
6 2 (2.20%) Dell
6 2 (2.20%) HP
6 2 (2.20%) Juniper
6 2 (2.20%) ServiceNow
6 2 (2.20%) Virgin Media
7 1 (1.10%) Percona
7 1 (1.10%) Red Hat
7 1 (1.10%) Workday