Period
to 6 June 2020

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in Surrey during the 6 months to 6 June 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Surrey
6 months to
6 Jun 2020
Same period 2019 Same period 2018
Rank 77 78 59
Rank change year-on-year +1 -19 -5
Permanent jobs requiring a Support Analyst 73 149 250
As % of all permanent jobs advertised in Surrey 3.17% 3.45% 4.80%
As % of the Job Titles category 3.30% 3.59% 4.98%
Number of salaries quoted 66 151 236
Median annual salary £30,000 £27,500 £30,000
Median salary % change year-on-year +9.09% -8.33% -
10th Percentile £21,250 £19,250 £24,500
90th Percentile £43,125 £52,500 £42,000
South East median annual salary £30,000 £30,000 £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 2,213 4,145 5,016
% of permanent IT jobs with a recognized job title 96.09% 95.99% 96.39%
Number of salaries quoted 1,886 3,448 4,208
Median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% +3.26%
10th Percentile £28,500 £27,750 £27,000
90th Percentile £78,750 £76,325 £68,750
South East median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Analyst
Job Vacancy Trend in Surrey

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for Support Analyst in Surrey

Support Analyst
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing Support Analyst in Surrey.

Salary trend for Support Analyst in Surrey

Support Analyst
Salary Histogram in Surrey

Salary distribution for jobs citing Support Analyst in Surrey over the 6 months to 6 June 2020.

Salary histogram for Support Analyst in Surrey

Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Surrey region over the 6 months to 6 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford -7 11 £23,000 -11.54%
Epsom +16 10 £23,250 -8.82%
Redhill - 9 £30,000 -
Reigate +19 7 £37,500 -16.67%
Chertsey +7 6 £21,000 -53.33%
Woking -9 6 £35,000 +27.27%
Weybridge - 5 £32,500 -
Dorking - 3 £25,000 -
Leatherhead +13 2 £37,500 +50.00%
Egham - 1 £35,000 -
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 6 June 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring Support Analyst in the job title.

1 33 (45.21%) Windows
2 31 (42.47%) Active Directory
3 29 (39.73%) Microsoft
4 22 (30.14%) Office 365
5 21 (28.77%) Microsoft Office
6 19 (26.03%) SQL
7 17 (23.29%) VMware
8 15 (20.55%) Windows 10
9 13 (17.81%) C#
10 11 (15.07%) Root Cause Analysis
11 10 (13.70%) .NET
11 10 (13.70%) Microsoft Excel
11 10 (13.70%) Degree
12 9 (12.33%) Oracle
12 9 (12.33%) Unix
12 9 (12.33%) Shell Script
12 9 (12.33%) SLA
12 9 (12.33%) Citrix
12 9 (12.33%) Windows Server
13 8 (10.96%) PowerShell
13 8 (10.96%) SQL Server
14 7 (9.59%) ASP.NET
14 7 (9.59%) ITIL
14 7 (9.59%) RDBMS
14 7 (9.59%) Agile Software Development
14 7 (9.59%) Finance
14 7 (9.59%) Relational Database
14 7 (9.59%) Hyper-V
14 7 (9.59%) Windows 7
15 6 (8.22%) Self-Motivation

Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.85%) MS Exchange
2 1 (1.37%) Apache
2 1 (1.37%) BizTalk Server
2 1 (1.37%) nginx
2 1 (1.37%) SharePoint
2 1 (1.37%) Skype for Business
Applications
1 21 (28.77%) Microsoft Office
2 10 (13.70%) Microsoft Excel
3 3 (4.11%) Microsoft PowerPoint
3 3 (4.11%) MS Visio
4 1 (1.37%) Acrobat
Business Applications
1 1 (1.37%) Elite 3E
Cloud Services
1 22 (30.14%) Office 365
2 3 (4.11%) Azure
3 2 (2.74%) Adobe Analytics
3 2 (2.74%) Power Platform
4 1 (1.37%) AWS
4 1 (1.37%) PaaS
4 1 (1.37%) SaaS
Communications & Networking
1 5 (6.85%) Firewall
2 4 (5.48%) DNS
2 4 (5.48%) LAN
2 4 (5.48%) WAN
3 3 (4.11%) Wireless
4 2 (2.74%) DHCP
4 2 (2.74%) TCP/IP
5 1 (1.37%) NAS
5 1 (1.37%) SAN
5 1 (1.37%) Skype
5 1 (1.37%) VLAN
5 1 (1.37%) VoIP
5 1 (1.37%) VPN
5 1 (1.37%) Wi-Fi
Database & Business Intelligence
1 8 (10.96%) SQL Server
2 7 (9.59%) RDBMS
2 7 (9.59%) Relational Database
3 5 (6.85%) Oracle Reports
4 2 (2.74%) Data Warehouse
4 2 (2.74%) Oracle Database
4 2 (2.74%) Power BI
4 2 (2.74%) SQL Server Integration Services
Development Applications
1 6 (8.22%) JIRA
2 1 (1.37%) Git (software)
2 1 (1.37%) Jenkins
2 1 (1.37%) Team Foundation Server
General
1 7 (9.59%) Finance
2 5 (6.85%) Back Office
2 5 (6.85%) Retail
3 4 (5.48%) Legal
4 3 (4.11%) Law
5 2 (2.74%) Billing
5 2 (2.74%) Manufacturing
6 1 (1.37%) Advertising
6 1 (1.37%) French Language
6 1 (1.37%) German Language
6 1 (1.37%) Public Sector
Libraries, Frameworks & Software Standards
1 10 (13.70%) .NET
2 7 (9.59%) ASP.NET
3 3 (4.11%) HTML
3 3 (4.11%) JSON
3 3 (4.11%) XML
4 2 (2.74%) Web Services
Miscellaneous
1 6 (8.22%) Self-Motivation
2 5 (6.85%) Virtual Team
3 4 (5.48%) Data Centre
4 3 (4.11%) Analytical Skills
4 3 (4.11%) EPoS
5 2 (2.74%) Data Structures
6 1 (1.37%) Driving Licence
Operating Systems
1 33 (45.21%) Windows
2 15 (20.55%) Windows 10
3 9 (12.33%) Unix
3 9 (12.33%) Windows Server
4 7 (9.59%) Windows 7
5 2 (2.74%) Linux
5 2 (2.74%) Red Hat Enterprise Linux
5 2 (2.74%) Windows Server 2012
6 1 (1.37%) Windows 8
6 1 (1.37%) Windows Server 2008
6 1 (1.37%) Windows Server 2016
Processes & Methodologies
1 11 (15.07%) Root Cause Analysis
2 7 (9.59%) Agile Software Development
2 7 (9.59%) ITIL
3 6 (8.22%) Problem-Solving
3 6 (8.22%) SDLC
4 4 (5.48%) B2B
4 4 (5.48%) E-Commerce
5 3 (4.11%) Acceptance Criteria
5 3 (4.11%) Analytics
5 3 (4.11%) B2C
5 3 (4.11%) Case Management
5 3 (4.11%) Change Management
5 3 (4.11%) ERP
5 3 (4.11%) Facial Recognition
5 3 (4.11%) Requirements Gathering
5 3 (4.11%) Scrum
5 3 (4.11%) Server Monitoring
5 3 (4.11%) Speech Recognition
5 3 (4.11%) Stakeholder Management
5 3 (4.11%) User Stories
Programming Languages
1 19 (26.03%) SQL
2 13 (17.81%) C#
3 9 (12.33%) Shell Script
4 8 (10.96%) PowerShell
5 6 (8.22%) PL/SQL
6 3 (4.11%) JavaScript
6 3 (4.11%) VB
7 2 (2.74%) Perl
7 2 (2.74%) Python
8 1 (1.37%) Bash Shell
8 1 (1.37%) VBScript
Qualifications
1 10 (13.70%) Degree
2 5 (6.85%) MCSE
2 5 (6.85%) Microsoft Certification
3 3 (4.11%) Security Cleared
4 1 (1.37%) Computer Science Degree
4 1 (1.37%) ITIL Certification
4 1 (1.37%) SC Cleared
Quality Assurance & Compliance
1 9 (12.33%) SLA
2 1 (1.37%) QA
System Software
1 31 (42.47%) Active Directory
2 7 (9.59%) Hyper-V
3 6 (8.22%) VMware Infrastructure
4 2 (2.74%) Docker
5 1 (1.37%) BitLocker
5 1 (1.37%) Terminal Services
5 1 (1.37%) XenApp
Systems Management
1 4 (5.48%) Nagios
2 2 (2.74%) SCCM
3 1 (1.37%) AirWatch
3 1 (1.37%) AppManager
3 1 (1.37%) Control-M
3 1 (1.37%) WSUS
Vendors
1 29 (39.73%) Microsoft
2 17 (23.29%) VMware
3 9 (12.33%) Citrix
3 9 (12.33%) Oracle
4 3 (4.11%) Adobe
5 2 (2.74%) Cisco
5 2 (2.74%) Red Hat
5 2 (2.74%) Remedy
5 2 (2.74%) ServiceNow
6 1 (1.37%) AppDynamics
6 1 (1.37%) CA
6 1 (1.37%) iManage
6 1 (1.37%) Ivanti
6 1 (1.37%) Salesforce.com
6 1 (1.37%) Splunk