Period
to 24 November 2017

The median annual salary for a Support Analyst was £29,500 in advertised job vacancies in Surrey during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Surrey
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 89 78 77
Rank change year-on-year -11 -1 +4
Permanent jobs requiring a Support Analyst 209 257 320
As % of all permanent IT jobs advertised in Surrey 3.35% 3.90% 3.74%
As % of the Job Titles category 3.46% 4.00% 3.83%
Number of salaries quoted 197 216 320
Surrey median annual salary £29,500 £32,000 £27,500
Median salary % change year-on-year -7.81% +16.36% -8.33%
10th Percentile £20,950 £21,125 £20,750
90th Percentile £38,600 £43,750 £45,000
South East median annual salary £28,000 £29,000 £29,000
% change year-on-year -3.45% - +5.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 6032 6430 8362
% of permanent IT jobs with a recognized job title 96.82% 97.51% 97.61%
Number of salaries quoted 4933 5464 7265
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £26,750 £25,000
90th Percentile £67,500 £67,500 £66,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Support Analyst
Job Vacancy Trend in Surrey

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Support Analyst in Surrey

Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Surrey.

Salary trend for Support Analyst in Surrey

Support Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing Support Analyst in Surrey over the 6 months to 24 November 2017.

Salary histogram for Support Analyst in Surrey

Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Surrey region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford -2 35 £27,500 -14.06%
Woking +12 25 £38,000 +18.75% 2
Chertsey +13 14 £24,000 -9.43%
Weybridge -4 14 £26,500 -17.19%
Egham -12 11 £30,000 -42.86% 1
Leatherhead +19 10 £22,000 +4.76%
Esher - 8 £26,500 -
Redhill +6 7 £26,500 -18.46% 2
Staines +5 6 £25,000 +16.82% 1
Dorking +3 6 £23,750 +7.95%
Godalming -9 5 £20,500 -4.65%
Reigate -31 5 £23,750 -26.92% 1
Camberley -10 4 £29,500 -
Farnham -10 1 £30,000 +12.85%
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 24 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring Support Analyst in the job title.

1 101 (48.33%) Microsoft
2 88 (42.11%) Windows
3 71 (33.97%) Active Directory
4 54 (25.84%) SQL
5 45 (21.53%) Microsoft Office
6 42 (20.10%) ITIL
7 37 (17.70%) Release Management
8 35 (16.75%) MS Exchange
9 34 (16.27%) VMware
9 34 (16.27%) Windows Server
10 28 (13.40%) Cisco
11 27 (12.92%) Office 365
12 25 (11.96%) CRM
12 25 (11.96%) Service Delivery
13 24 (11.48%) Finance
14 23 (11.00%) SharePoint
14 23 (11.00%) C#
14 23 (11.00%) Windows 7
14 23 (11.00%) Windows 10
15 22 (10.53%) Java
15 22 (10.53%) .NET
16 21 (10.05%) Back Office
16 21 (10.05%) SolarWinds
17 20 (9.57%) Statistics
17 20 (9.57%) RPG
18 19 (9.09%) SSL
18 19 (9.09%) FTP
18 19 (9.09%) Dynatrace
18 19 (9.09%) Software Delivery
18 19 (9.09%) Ticket Management

Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (16.75%) MS Exchange
2 23 (11.00%) SharePoint
3 13 (6.22%) Exchange Server 2010
4 10 (4.78%) Exchange Server 2013
5 3 (1.44%) Skype for Business
6 1 (0.48%) Confluence
6 1 (0.48%) Exchange Server 2007
6 1 (0.48%) IIS
Applications
1 45 (21.53%) Microsoft Office
2 5 (2.39%) Microsoft Excel
3 4 (1.91%) Microsoft PowerPoint
4 1 (0.48%) AutoCAD
Business Applications
1 12 (5.74%) Dynamics CRM
2 6 (2.87%) Dynamics AX
3 3 (1.44%) SAP CRM
4 1 (0.48%) Oracle 11i
4 1 (0.48%) Oracle EBS
4 1 (0.48%) Oracle EBS R12
4 1 (0.48%) SAP LE
4 1 (0.48%) SAP MM
Cloud Services
1 27 (12.92%) Office 365
2 7 (3.35%) iPaaS
3 6 (2.87%) Microsoft Azure
4 5 (2.39%) SaaS
5 3 (1.44%) Amazon AWS
6 1 (0.48%) Adobe Creative Cloud
Communications & Networking
1 19 (9.09%) FTP
1 19 (9.09%) SSL
2 17 (8.13%) TCP/IP
3 13 (6.22%) Firewall
4 12 (5.74%) Wi-Fi
5 8 (3.83%) VoIP
5 8 (3.83%) VPN
6 7 (3.35%) IP Telephony
6 7 (3.35%) LAN
7 5 (2.39%) DNS
7 5 (2.39%) SAN
7 5 (2.39%) Skype
8 4 (1.91%) Internet
8 4 (1.91%) VLAN
8 4 (1.91%) WAN
9 3 (1.44%) DHCP
10 2 (0.96%) Extranet
10 2 (0.96%) NAS
11 1 (0.48%) Network Security
11 1 (0.48%) POP3
Database & Business Intelligence
1 8 (3.83%) Crystal Reports
2 7 (3.35%) SQL Server Reporting Services
3 5 (2.39%) SQL Server
4 2 (0.96%) Electronic Patient Records
4 2 (0.96%) Oracle Reports
4 2 (0.96%) PostgreSQL
5 1 (0.48%) GIS
5 1 (0.48%) MySQL
5 1 (0.48%) SQL Server 2008
5 1 (0.48%) SQLPlus
Development Applications
1 2 (0.96%) Ant
2 1 (0.48%) JIRA
2 1 (0.48%) Visual Studio
General
1 24 (11.48%) Finance
2 21 (10.05%) Back Office
3 9 (4.31%) Telecoms
4 4 (1.91%) Retail
5 3 (1.44%) Advertising
6 1 (0.48%) Billing
Libraries, Frameworks & Software Standards
1 22 (10.53%) .NET
2 8 (3.83%) HTML
3 7 (3.35%) CSS
4 1 (0.48%) FIX Protocol
4 1 (0.48%) JSP
4 1 (0.48%) PRADO
4 1 (0.48%) Software Packaging
4 1 (0.48%) Web Services
Miscellaneous
1 18 (8.61%) Analytical Skills
2 14 (6.70%) Driving Licence
2 14 (6.70%) iPhone
3 8 (3.83%) Data Centre
4 3 (1.44%) Blackberry
4 3 (1.44%) Mobile App
4 3 (1.44%) Smartphone
5 2 (0.96%) BYOD
5 2 (0.96%) Replication
6 1 (0.48%) Computer Science
6 1 (0.48%) iPad
6 1 (0.48%) Management Information System
Operating Systems
1 88 (42.11%) Windows
2 34 (16.27%) Windows Server
3 23 (11.00%) Windows 10
3 23 (11.00%) Windows 7
4 17 (8.13%) Windows 8
5 8 (3.83%) Windows Server 2008
5 8 (3.83%) Windows Server 2012
6 7 (3.35%) Linux
7 5 (2.39%) Windows XP
8 4 (1.91%) Unix
9 3 (1.44%) Android
9 3 (1.44%) Windows Server 2003
10 2 (0.96%) Apple iOS
10 2 (0.96%) Debian
10 2 (0.96%) Mac OS
11 1 (0.48%) Mac OS X
11 1 (0.48%) Windows Phone
Processes & Methodologies
1 42 (20.10%) ITIL
2 37 (17.70%) Release Management
3 25 (11.96%) CRM
3 25 (11.96%) Service Delivery
4 20 (9.57%) Statistics
5 19 (9.09%) Software Delivery
5 19 (9.09%) Ticket Management
6 15 (7.18%) ITIL V3
6 15 (7.18%) Process Improvement
7 8 (3.83%) Data Integration
7 8 (3.83%) ERP
8 6 (2.87%) Document Management
8 6 (2.87%) Service Management
9 5 (2.39%) Data Management
9 5 (2.39%) ITSM
9 5 (2.39%) Problem Management
9 5 (2.39%) User Acceptance Testing
10 4 (1.91%) Configuration Management
10 4 (1.91%) Project Management
10 4 (1.91%) System Testing
Programming Languages
1 54 (25.84%) SQL
2 23 (11.00%) C#
3 22 (10.53%) Java
4 20 (9.57%) RPG
5 8 (3.83%) JavaScript
6 4 (1.91%) PowerShell
7 2 (0.96%) Bash Shell
7 2 (0.96%) PL/SQL
7 2 (0.96%) Shell Script
8 1 (0.48%) C++
Qualifications
1 17 (8.13%) ITIL Certification
2 15 (7.18%) Degree
3 13 (6.22%) Microsoft Certification
4 8 (3.83%) MCSE
5 4 (1.91%) DBS Check
5 4 (1.91%) MCP
6 3 (1.44%) MCSA
7 1 (0.48%) CCA
7 1 (0.48%) CCAA
7 1 (0.48%) Citrix Certification
7 1 (0.48%) MCITP
7 1 (0.48%) MCTS
Quality Assurance & Compliance
1 7 (3.35%) SLA
2 3 (1.44%) Sarbanes-Oxley
3 2 (0.96%) GDPR
3 2 (0.96%) QA
System Software
1 71 (33.97%) Active Directory
2 13 (6.22%) VMware Infrastructure
3 11 (5.26%) Hyper-V
4 3 (1.44%) Virtual Servers
5 2 (0.96%) BitLocker
5 2 (0.96%) Virtual Machines
5 2 (0.96%) VMware Workstation
6 1 (0.48%) VMware ESXi
6 1 (0.48%) vSphere
6 1 (0.48%) XenApp
Systems Management
1 17 (8.13%) SCCM
2 6 (2.87%) SCOM
2 6 (2.87%) SCVMM
3 2 (0.96%) Backup Exec
3 2 (0.96%) SCSM
4 1 (0.48%) Microsoft Data Protection Manager
4 1 (0.48%) SCDPM
4 1 (0.48%) Simpana
4 1 (0.48%) Systems Management Server (SMS)
Vendors
1 101 (48.33%) Microsoft
2 34 (16.27%) VMware
3 28 (13.40%) Cisco
4 21 (10.05%) SolarWinds
5 19 (9.09%) Dynatrace
6 18 (8.61%) Apple
7 15 (7.18%) Salesforce.com
8 12 (5.74%) Google
9 7 (3.35%) MuleSoft
10 5 (2.39%) Remedy
11 4 (1.91%) HP
11 4 (1.91%) SAP
12 3 (1.44%) Avaya
12 3 (1.44%) Citrix
12 3 (1.44%) Dell
12 3 (1.44%) Oracle
12 3 (1.44%) TOWER Software
13 2 (0.96%) CommVault
13 2 (0.96%) Red Hat
13 2 (0.96%) Veeam