Period
to 18 September 2019

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in Surrey during the 6 months to 18 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Surrey
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 75 56 71
Rank change year-on-year -19 +15 +5
Permanent jobs requiring a Support Analyst 151 237 225
As % of all permanent IT jobs advertised in Surrey 3.72% 4.49% 3.88%
As % of the Job Titles category 3.84% 4.69% 4.00%
Number of salaries quoted 155 219 198
Surrey median annual salary £27,500 £30,000 £30,250
Median salary % change year-on-year -8.33% -0.83% +2.54%
10th Percentile £19,250 £21,250 £21,250
90th Percentile £57,500 £47,500 £38,750
South East median annual salary £30,000 £30,000 £28,500
% change year-on-year - +5.26% -1.72%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 3,930 5,055 5,625
% of permanent IT jobs with a recognized job title 96.73% 95.76% 96.90%
Number of salaries quoted 3,327 4,243 4,631
Surrey median annual salary £52,500 £47,500 £47,500
Median salary % change year-on-year +10.53% - +2.15%
10th Percentile £26,755 £26,250 £26,250
90th Percentile £77,500 £72,000 £67,500
South East median annual salary £47,500 £46,500 £45,000
% change year-on-year +2.15% +3.33% -

Support Analyst
Job Vacancy Trend in Surrey

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Support Analyst in Surrey

Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Surrey.

Salary trend for Support Analyst in Surrey

Support Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing Support Analyst in Surrey over the 6 months to 18 September 2019.

Salary histogram for Support Analyst in Surrey

Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Surrey region over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +12 47 £27,000 -16.92% 6
Leatherhead +9 19 £30,000 -4.00% 4
Woking -24 18 £28,750 -4.17% 3
Epsom +18 15 £27,500 -15.38% 2
Camberley +12 14 £47,500 +26.67% 1
Weybridge -14 10 £25,000 -16.67%
Staines - 9 £27,500 - 2
Godalming +12 6 £20,500 - 2
Egham +18 3 £30,000 +27.66%
Dorking - 3 £26,500 - 2
Chertsey -1 2 £47,500 +21.02%
Reigate +30 1 £19,000 - 2
Farnham +17 1 £32,500 - 1
Sunbury-on-Thames - 1 £19,500 -
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 18 September 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring Support Analyst in the job title.

1 71 (47.02%) Windows
2 69 (45.70%) Microsoft
3 55 (36.42%) SQL
4 52 (34.44%) Office 365
5 42 (27.81%) Active Directory
6 40 (26.49%) Windows 10
7 39 (25.83%) ITIL
8 35 (23.18%) VMware
8 35 (23.18%) Windows Server
9 33 (21.85%) Windows 7
10 26 (17.22%) Azure
11 24 (15.89%) Degree
11 24 (15.89%) Microsoft Office
12 22 (14.57%) Microsoft Certification
13 21 (13.91%) Cisco
13 21 (13.91%) MCSE
13 21 (13.91%) Computer Science
14 20 (13.25%) .NET
14 20 (13.25%) Computer Science Degree
15 17 (11.26%) CRM
15 17 (11.26%) XML
16 16 (10.60%) Firewall
17 15 (9.93%) Linux
17 15 (9.93%) SLA
17 15 (9.93%) SQL Server Integration Services
18 14 (9.27%) Google
18 14 (9.27%) User Acceptance Testing
18 14 (9.27%) SQL Server Analysis Services
18 14 (9.27%) iSeries
18 14 (9.27%) Hyper-V

Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (9.27%) SharePoint
2 8 (5.30%) IIS
3 7 (4.64%) MS Exchange
4 2 (1.32%) CICS
4 2 (1.32%) Skype for Business
5 1 (0.66%) Confluence
Applications
1 24 (15.89%) Microsoft Office
2 4 (2.65%) Microsoft Excel
3 1 (0.66%) Microsoft PowerPoint
Business Applications
1 5 (3.31%) SAP SD
2 4 (2.65%) Sage X3
2 4 (2.65%) Salesforce.com CRM
3 3 (1.99%) SAP Oil and Gas
4 1 (0.66%) SAP R/3
Cloud Services
1 52 (34.44%) Office 365
2 26 (17.22%) Azure
3 8 (5.30%) AWS
3 8 (5.30%) OneDrive
3 8 (5.30%) SaaS
4 5 (3.31%) GCP
5 4 (2.65%) Power Platform
5 4 (2.65%) PowerApps
6 1 (0.66%) Akamai
6 1 (0.66%) BrowserStack
6 1 (0.66%) Cloudflare
6 1 (0.66%) Heroku
6 1 (0.66%) Slack
Communications & Networking
1 16 (10.60%) Firewall
2 11 (7.28%) VPN
3 10 (6.62%) DHCP
3 10 (6.62%) DNS
3 10 (6.62%) TCP/IP
4 7 (4.64%) SAN
5 6 (3.97%) HTTPS
5 6 (3.97%) Reverse Proxy
5 6 (3.97%) VLAN
5 6 (3.97%) VoIP
6 5 (3.31%) NAS
7 4 (2.65%) Internet
7 4 (2.65%) LAN
7 4 (2.65%) WAN
8 2 (1.32%) Skype
9 1 (0.66%) Unified Communications
Database & Business Intelligence
1 15 (9.93%) SQL Server Integration Services
2 14 (9.27%) SQL Server Analysis Services
3 9 (5.96%) SQL Server
4 7 (4.64%) Crystal Reports
5 5 (3.31%) MongoDB
5 5 (3.31%) NoSQL
5 5 (3.31%) SAP BW
6 4 (2.65%) BusinessObjects
6 4 (2.65%) SQL Server Reporting Services
7 2 (1.32%) DB2
8 1 (0.66%) Oracle Database
8 1 (0.66%) RDBMS
8 1 (0.66%) Relational Database
Development Applications
1 3 (1.99%) JIRA
2 2 (1.32%) Hudson
3 1 (0.66%) Bitbucket
3 1 (0.66%) TestRail
General
1 12 (7.95%) Finance
2 11 (7.28%) Retail
3 5 (3.31%) Telecoms
4 2 (1.32%) Law
4 2 (1.32%) Pharmaceutical
5 1 (0.66%) Advertising
5 1 (0.66%) Local Government
5 1 (0.66%) Manufacturing
5 1 (0.66%) Marketing
5 1 (0.66%) Military
5 1 (0.66%) Public Sector
Libraries, Frameworks & Software Standards
1 20 (13.25%) .NET
2 17 (11.26%) XML
3 8 (5.30%) HTML
4 5 (3.31%) JSON
5 4 (2.65%) Web Services
6 2 (1.32%) CSS
6 2 (1.32%) XSLT
7 1 (0.66%) Middleware
Miscellaneous
1 14 (9.27%) iSeries
1 14 (9.27%) Reinsurance
2 13 (8.61%) AS400
3 9 (5.96%) Self-Motivation
4 7 (4.64%) EPoS
4 7 (4.64%) FMCG
5 6 (3.97%) Analytical Skills
6 4 (2.65%) Fat Client
6 4 (2.65%) Thin Client
7 3 (1.99%) Driving Licence
8 2 (1.32%) Data Structures
8 2 (1.32%) Life Science
8 2 (1.32%) Mainframe
8 2 (1.32%) VSAM
9 1 (0.66%) iPad
9 1 (0.66%) iPhone
Operating Systems
1 71 (47.02%) Windows
2 40 (26.49%) Windows 10
3 35 (23.18%) Windows Server
4 33 (21.85%) Windows 7
5 15 (9.93%) Linux
6 9 (5.96%) Windows Server 2012
7 6 (3.97%) CentOS
7 6 (3.97%) Red Hat Enterprise Linux
8 5 (3.31%) Windows 8
9 4 (2.65%) Android
9 4 (2.65%) Apple iOS
9 4 (2.65%) Mac OS X
9 4 (2.65%) Windows XP
10 2 (1.32%) MVS
11 1 (0.66%) VMS
Processes & Methodologies
1 39 (25.83%) ITIL
2 21 (13.91%) Computer Science
3 17 (11.26%) CRM
4 14 (9.27%) Problem-Solving
4 14 (9.27%) Service Management
4 14 (9.27%) User Acceptance Testing
5 13 (8.61%) Change Management
5 13 (8.61%) Tech Ops
6 9 (5.96%) Creative Problem-Solving
7 7 (4.64%) Mentoring
7 7 (4.64%) Service Delivery
8 6 (3.97%) Antivirus Management
8 6 (3.97%) Data Loss Prevention
8 6 (3.97%) Facilities Management
8 6 (3.97%) Network Monitoring
8 6 (3.97%) SDLC
8 6 (3.97%) Security Patching
9 5 (3.31%) Data Transformation
9 5 (3.31%) Statistical Analysis
9 5 (3.31%) Technical Analysis
Programming Languages
1 55 (36.42%) SQL
2 13 (8.61%) RPG
3 8 (5.30%) C#
3 8 (5.30%) JavaScript
3 8 (5.30%) PowerShell
4 2 (1.32%) COBOL
4 2 (1.32%) Java
4 2 (1.32%) JCL
5 1 (0.66%) C
5 1 (0.66%) Python
5 1 (0.66%) Ruby
5 1 (0.66%) T-SQL
5 1 (0.66%) VB
Qualifications
1 24 (15.89%) Degree
2 22 (14.57%) Microsoft Certification
3 21 (13.91%) MCSE
4 20 (13.25%) Computer Science Degree
5 7 (4.64%) Cisco Certification
6 6 (3.97%) ITIL Foundation Certificate
7 5 (3.31%) MCSA
7 5 (3.31%) Security Cleared
8 4 (2.65%) MCITP
9 2 (1.32%) ITIL Certification
9 2 (1.32%) PhD
9 2 (1.32%) PRINCE2 Practitioner
10 1 (0.66%) A+ Certification
10 1 (0.66%) CCENT
10 1 (0.66%) CCNA
10 1 (0.66%) MCP
10 1 (0.66%) VTSP
Quality Assurance & Compliance
1 15 (9.93%) SLA
2 6 (3.97%) PCI DSS
3 4 (2.65%) Cyber Essentials
3 4 (2.65%) ISO/IEC 27001
4 2 (1.32%) QA
4 2 (1.32%) Sarbanes-Oxley
System Software
1 42 (27.81%) Active Directory
2 14 (9.27%) Hyper-V
3 7 (4.64%) VMware Infrastructure
4 6 (3.97%) Firmware
5 4 (2.65%) Terminal Services
Systems Management
1 12 (7.95%) SCCM
2 9 (5.96%) Backup Exec
3 6 (3.97%) Microsoft Intune
3 6 (3.97%) Perfmon
3 6 (3.97%) WSUS
4 4 (2.65%) EMC NetWorker
4 4 (2.65%) NetBackup
4 4 (2.65%) ZENworks
5 3 (1.99%) Tivoli Storage Manager
6 2 (1.32%) Tivoli
7 1 (0.66%) Nagios
7 1 (0.66%) SCOM
Vendors
1 69 (45.70%) Microsoft
2 35 (23.18%) VMware
3 21 (13.91%) Cisco
4 14 (9.27%) Citrix
4 14 (9.27%) Google
4 14 (9.27%) Salesforce.com
5 10 (6.62%) SAP
6 8 (5.30%) Dell
7 7 (4.64%) SolarWinds
8 6 (3.97%) CA
8 6 (3.97%) Oracle
8 6 (3.97%) Red Hat
9 5 (3.31%) HP
9 5 (3.31%) Meraki
10 4 (2.65%) CommVault
10 4 (2.65%) Novell
10 4 (2.65%) Sage
11 3 (1.99%) EMC
11 3 (1.99%) NetApp
11 3 (1.99%) Veritas