Period
to 19 January 2019

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in Surrey during the 6 months to 19 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South East > Surrey
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 84 96 75
Rank change year-on-year +12 -21 +10
Permanent jobs requiring a Support Analyst 153 200 237
As % of all permanent IT jobs advertised in Surrey 3.35% 3.33% 4.01%
As % of the Job Titles category 3.49% 3.45% 4.12%
Number of salaries quoted 144 189 200
Surrey median annual salary £27,500 £27,500 £30,000
Median salary % change year-on-year - -8.33% +7.14%
10th Percentile £19,625 £21,250 £22,450
90th Percentile £43,750 £38,850 £43,750
South East median annual salary £29,500 £27,500 £29,000
% change year-on-year +7.27% -5.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 4,382 5,804 5,758
% of permanent IT jobs with a recognized job title 95.99% 96.67% 97.31%
Number of salaries quoted 3,730 4,784 4,894
Surrey median annual salary £47,500 £47,500 £46,500
Median salary % change year-on-year - +2.15% +3.33%
10th Percentile £26,250 £26,250 £26,000
90th Percentile £72,500 £67,500 £67,500
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Support Analyst
Job Vacancy Trend in Surrey

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Support Analyst in Surrey

Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Surrey.

Salary trend for Support Analyst in Surrey

Support Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing Support Analyst in Surrey over the 6 months to 19 January 2019.

Salary histogram for Support Analyst in Surrey

Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Surrey region over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +15 39 £28,000 +1.82% 2
Leatherhead +18 24 £25,000 +13.64% 1
Woking +14 10 £26,000 -16.13% 1
Redhill 0 8 £42,500 +60.38%
Weybridge -15 8 £30,000 +13.21%
Chertsey - 7 £45,000 -
Godalming +1 6 £20,500 - 1
Reigate +7 4 £32,500 +36.84%
Egham +24 3 £23,500 -18.26%
Dorking +7 3 £40,000 +60.00%
Farnham +9 1 £26,876 -10.42% 1
Epsom - 1 £32,500 -
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 19 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring Support Analyst in the job title.

1 89 (58.17%) Microsoft
1 89 (58.17%) Windows
2 66 (43.14%) Microsoft Office
3 58 (37.91%) Active Directory
4 44 (28.76%) SQL
5 40 (26.14%) Problem-Solving
6 36 (23.53%) Office 365
7 34 (22.22%) ITIL
8 30 (19.61%) Windows Server
9 29 (18.95%) Windows 7
10 26 (16.99%) SQL Server
11 25 (16.34%) Oracle
11 25 (16.34%) Firewall
11 25 (16.34%) Windows 10
12 23 (15.03%) Microsoft Certification
12 23 (15.03%) Microsoft Excel
13 22 (14.38%) Finance
14 21 (13.73%) VMware
14 21 (13.73%) LAN
15 20 (13.07%) WAN
15 20 (13.07%) Windows Server 2008
16 19 (12.42%) ITSM
17 18 (11.76%) Service Management
17 18 (11.76%) Citrix
17 18 (11.76%) Linux
17 18 (11.76%) Microsoft Azure
17 18 (11.76%) Hyper-V
18 17 (11.11%) VMware Infrastructure
18 17 (11.11%) Unix
19 16 (10.46%) Analytical Skills

Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.50%) SharePoint
2 11 (7.19%) MS Exchange
3 10 (6.54%) BizTalk Server
4 7 (4.58%) Skype for Business
5 4 (2.61%) IIS
6 3 (1.96%) Adobe Experience Manager
7 1 (0.65%) Apache
7 1 (0.65%) Tomcat
Applications
1 66 (43.14%) Microsoft Office
2 23 (15.03%) Microsoft Excel
3 5 (3.27%) Microsoft PowerPoint
3 5 (3.27%) MS Visio
Business Applications
1 4 (2.61%) Magento
2 3 (1.96%) SAP Hybris
3 1 (0.65%) Dynamics CRM
Cloud Services
1 36 (23.53%) Office 365
2 18 (11.76%) Microsoft Azure
3 4 (2.61%) OneDrive
4 3 (1.96%) Adobe Analytics
4 3 (1.96%) Amazon AWS
Communications & Networking
1 25 (16.34%) Firewall
2 21 (13.73%) LAN
3 20 (13.07%) WAN
4 14 (9.15%) VLAN
5 13 (8.50%) TCP/IP
6 11 (7.19%) SAN
7 10 (6.54%) DHCP
7 10 (6.54%) VoIP
7 10 (6.54%) Wireless
8 9 (5.88%) MPLS
8 9 (5.88%) Network Security
8 9 (5.88%) WLAN
9 8 (5.23%) Internet
9 8 (5.23%) Intranet
9 8 (5.23%) Skype
10 5 (3.27%) Wireshark
11 4 (2.61%) Remote Desktop
12 3 (1.96%) VPN
12 3 (1.96%) Wi-Fi
13 2 (1.31%) DNS
Database & Business Intelligence
1 26 (16.99%) SQL Server
2 7 (4.58%) Adabas
3 6 (3.92%) RDBMS
3 6 (3.92%) Relational Database
3 6 (3.92%) SQL Server 2008
4 5 (3.27%) Oracle Reports
5 4 (2.61%) SQL Server 2005
6 3 (1.96%) Oracle Database
7 1 (0.65%) BusinessObjects
7 1 (0.65%) Data Warehouse
7 1 (0.65%) GIS
7 1 (0.65%) Ingres
7 1 (0.65%) MySQL
7 1 (0.65%) SQL Server 2012
7 1 (0.65%) SQL Server Integration Services
Development Applications
1 4 (2.61%) JIRA
2 2 (1.31%) Visual Studio
General
1 22 (14.38%) Finance
2 8 (5.23%) Pharmaceutical
3 7 (4.58%) Billing
4 5 (3.27%) Back Office
5 4 (2.61%) Arabic Language
5 4 (2.61%) French Language
5 4 (2.61%) German Language
5 4 (2.61%) Italian Language
5 4 (2.61%) Polish Language
5 4 (2.61%) Russian Language
5 4 (2.61%) Spanish Language
5 4 (2.61%) Swedish Language
6 3 (1.96%) Korean Language
6 3 (1.96%) Telecoms
7 2 (1.31%) Manufacturing
8 1 (0.65%) Local Government
8 1 (0.65%) Retail
Libraries, Frameworks & Software Standards
1 14 (9.15%) .NET
2 9 (5.88%) RabbitMQ
3 5 (3.27%) FIX Protocol
3 5 (3.27%) HTML
3 5 (3.27%) XML
4 3 (1.96%) ASP.NET
4 3 (1.96%) JSON
5 2 (1.31%) CSS
5 2 (1.31%) Web Services
6 1 (0.65%) LAMP
6 1 (0.65%) WCF
6 1 (0.65%) XSLT
Miscellaneous
1 16 (10.46%) Analytical Skills
2 12 (7.84%) Self-Motivation
3 11 (7.19%) Data Centre
4 9 (5.88%) CMDB
5 8 (5.23%) Life Science
6 7 (4.58%) Video Conferencing
7 5 (3.27%) Virtual Team
8 4 (2.61%) Fintech
8 4 (2.61%) Management Information System
9 3 (1.96%) Augmented Reality
9 3 (1.96%) Enterprise Storage
9 3 (1.96%) Replication
10 2 (1.31%) EPoS
10 2 (1.31%) Smartphone
11 1 (0.65%) Driving Licence
11 1 (0.65%) Linux Command Line
Operating Systems
1 89 (58.17%) Windows
2 30 (19.61%) Windows Server
3 29 (18.95%) Windows 7
4 25 (16.34%) Windows 10
5 20 (13.07%) Windows Server 2008
6 18 (11.76%) Linux
7 17 (11.11%) Unix
8 16 (10.46%) Windows Server 2012
9 10 (6.54%) Windows 8
10 7 (4.58%) HPUX
11 4 (2.61%) Windows 2000 Server
11 4 (2.61%) Windows Server 2003
11 4 (2.61%) Windows XP
12 3 (1.96%) AIX
13 2 (1.31%) Mac OS
14 1 (0.65%) Apple iOS
14 1 (0.65%) CentOS
14 1 (0.65%) Red Hat Enterprise Linux
Processes & Methodologies
1 40 (26.14%) Problem-Solving
2 34 (22.22%) ITIL
3 19 (12.42%) ITSM
4 18 (11.76%) Service Management
5 16 (10.46%) Root Cause Analysis
6 14 (9.15%) Computer Science
7 12 (7.84%) Data Management
8 9 (5.88%) Change Control
8 9 (5.88%) Configuration Management
8 9 (5.88%) E-Commerce
8 9 (5.88%) ITIL V3
8 9 (5.88%) Load Balancing
8 9 (5.88%) Mobile Device Management
8 9 (5.88%) Supplier Management
9 8 (5.23%) Bioinformatics
9 8 (5.23%) Biology
9 8 (5.23%) Chemistry
9 8 (5.23%) Incident Management
9 8 (5.23%) Problem Management
10 7 (4.58%) Time Management
Programming Languages
1 44 (28.76%) SQL
2 7 (4.58%) C#
3 4 (2.61%) JavaScript
3 4 (2.61%) VB
4 3 (1.96%) C
4 3 (1.96%) PHP
5 2 (1.31%) Bash Shell
5 2 (1.31%) Shell Script
5 2 (1.31%) VB.NET
6 1 (0.65%) Java
6 1 (0.65%) PL/SQL
6 1 (0.65%) PowerShell
6 1 (0.65%) VBA
Qualifications
1 23 (15.03%) Microsoft Certification
2 15 (9.80%) MCP
3 12 (7.84%) MCSE
3 12 (7.84%) PhD
4 11 (7.19%) Degree
5 10 (6.54%) Cisco Certification
5 10 (6.54%) MCSA
6 9 (5.88%) CCNA
6 9 (5.88%) LPIC
7 8 (5.23%) ITIL Foundation Certificate
8 5 (3.27%) Computer Science Degree
9 4 (2.61%) A+ Certification
9 4 (2.61%) MOS
10 3 (1.96%) Postgraduate
10 3 (1.96%) Security Cleared
11 2 (1.31%) ITIL Certification
12 1 (0.65%) HNC
12 1 (0.65%) HND
Quality Assurance & Compliance
1 15 (9.80%) SLA
2 3 (1.96%) PCI DSS
3 2 (1.31%) ISO/IEC 27001
4 1 (0.65%) GDPR
4 1 (0.65%) ISO 22301
4 1 (0.65%) ISO 9001
System Software
1 58 (37.91%) Active Directory
2 18 (11.76%) Hyper-V
3 17 (11.11%) VMware Infrastructure
4 2 (1.31%) Docker
4 2 (1.31%) Firmware
5 1 (0.65%) DFS Replication
5 1 (0.65%) Microsoft Virtual Server
5 1 (0.65%) Virtual Desktop
5 1 (0.65%) Virtual Servers
Systems Management
1 5 (3.27%) SCCM
2 4 (2.61%) Backup Exec
3 1 (0.65%) Perfmon
3 1 (0.65%) WSUS
Vendors
1 89 (58.17%) Microsoft
2 25 (16.34%) Oracle
3 21 (13.73%) VMware
4 18 (11.76%) Citrix
5 13 (8.50%) Cisco
6 10 (6.54%) HP
7 8 (5.23%) Intel
8 7 (4.58%) hybris
9 5 (3.27%) Apple
10 4 (2.61%) Google
11 3 (1.96%) Adobe
11 3 (1.96%) Dell
11 3 (1.96%) EMC
11 3 (1.96%) IBM
11 3 (1.96%) Juniper
11 3 (1.96%) NetApp
11 3 (1.96%) SAP
12 2 (1.31%) ServiceNow
13 1 (0.65%) CA
13 1 (0.65%) Red Hat