Ticket Management Jobs in the UK excluding London

Ticket Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 11 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 601 587 726
Rank change year-on-year -14 +139 -138
Permanent jobs citing Ticket Management 148 165 130
As % of all permanent jobs advertised in the UK excluding London 0.21% 0.28% 0.18%
As % of the Processes & Methodologies category 0.25% 0.29% 0.19%
Number of salaries quoted 133 107 106
10th Percentile £24,800 £25,000 £22,125
25th Percentile £27,500 £25,987 £24,000
Median annual salary (50th Percentile) £35,000 £32,500 £29,250
Median % change year-on-year +7.69% +11.11% -19.86%
75th Percentile £55,000 £43,750 £43,063
90th Percentile £68,750 £50,000 £47,500
UK median annual salary £39,750 £38,000 £34,000
% change year-on-year +4.61% +11.76% -6.85%

All Process and Methodology Skills
UK excluding London

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,616 57,236 66,838
As % of all permanent jobs advertised in the UK excluding London 83.97% 95.60% 94.08%
Number of salaries quoted 41,251 29,494 41,057
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Ticket Management
Job Vacancy Trend in the UK excluding London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Ticket Management in the UK excluding London

Ticket Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Ticket Management in the UK excluding London.

Salary trend for Ticket Management in the UK excluding London

Ticket Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Ticket Management in the UK excluding London over the 6 months to 11 May 2024.

Salary histogram for Ticket Management in the UK excluding London

Ticket Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK excluding London region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +12 44 £56,500 +73.85% 5
South West -18 27 £32,500 -27.78% 6
East of England +24 22 £31,000 -1.77% 10
Midlands -8 21 £32,500 +30.00% 9
North of England -7 15 £50,000 +17.65% 4
Wales - 13 £28,290 - 2
West Midlands +17 12 £35,000 -12.50% 4
Yorkshire +52 9 £45,000 +5.88%
East Midlands -25 9 £24,750 -1.00% 5
North East 0 6 £60,000 +41.18% 1
Scotland -61 6 £65,000 +154.90% 2
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (22.30%) SharePoint
2 18 (12.16%) Microsoft Exchange
3 5 (3.38%) Confluence
4 4 (2.70%) Exchange Server 2007
4 4 (2.70%) Exchange Server 2010
4 4 (2.70%) Exchange Server 2013
5 2 (1.35%) WordPress
Applications
1 27 (18.24%) Microsoft Excel
2 25 (16.89%) Microsoft PowerPoint
3 17 (11.49%) Microsoft Office
4 15 (10.14%) MS Visio
Business Applications
1 19 (12.84%) Dynamics CRM
2 4 (2.70%) Sage 200
Cloud Services
1 70 (47.30%) Microsoft 365
2 49 (33.11%) Azure
3 40 (27.03%) Entra ID
4 26 (17.57%) OneDrive
5 21 (14.19%) Dynamics 365
5 21 (14.19%) Power Automate
6 7 (4.73%) AWS
6 7 (4.73%) GitHub
7 4 (2.70%) Azure DevOps
7 4 (2.70%) Azure Sentinel
7 4 (2.70%) Mimecast
8 2 (1.35%) Google Workspace
9 1 (0.68%) SaaS
9 1 (0.68%) SAP Fieldglass
9 1 (0.68%) WhatsApp
Communications & Networking
1 29 (19.59%) VPN
2 27 (18.24%) Firewall
2 27 (18.24%) Remote Desktop
3 19 (12.84%) DNS
4 16 (10.81%) LAN
5 15 (10.14%) Wireless
6 13 (8.78%) DHCP
7 8 (5.41%) WAN
8 7 (4.73%) TCP/IP
9 6 (4.05%) Network Security
9 6 (4.05%) Wi-Fi
10 4 (2.70%) Internet
10 4 (2.70%) VLAN
11 2 (1.35%) 3G
11 2 (1.35%) 4G
11 2 (1.35%) ADSL
11 2 (1.35%) Broadband
11 2 (1.35%) IP Telephony
11 2 (1.35%) SAN
11 2 (1.35%) VDSL
Database & Business Intelligence
1 5 (3.38%) SQL Server
Development Applications
1 8 (5.41%) JIRA
General
1 51 (34.46%) Social Skills
2 28 (18.92%) Law
3 17 (11.49%) Finance
4 16 (10.81%) Analytical Skills
5 7 (4.73%) Telecoms
6 4 (2.70%) Retail
7 2 (1.35%) Back Office
7 2 (1.35%) Documentation Skills
7 2 (1.35%) Manufacturing
7 2 (1.35%) Military
7 2 (1.35%) Public Sector
7 2 (1.35%) Tech for Good
8 1 (0.68%) Presentation Skills
Job Titles
1 51 (34.46%) Support Engineer
2 26 (17.57%) Desktop Support
3 25 (16.89%) Consultant
3 25 (16.89%) Desktop Engineer
3 25 (16.89%) Desktop Support Engineer
4 22 (14.86%) Analyst
5 17 (11.49%) Dynamics 365 Consultant
6 15 (10.14%) Lead
7 14 (9.46%) CRM Consultant
7 14 (9.46%) Service Analyst
7 14 (9.46%) Service Desk Analyst
8 12 (8.11%) IT Support
8 12 (8.11%) Microsoft Consultant
9 11 (7.43%) IT Manager
10 10 (6.76%) IT Engineer
10 10 (6.76%) Technical Support
11 9 (6.08%) Technical Engineer
11 9 (6.08%) Technical Support Engineer
12 8 (5.41%) Team Leader
13 7 (4.73%) Functional Consultant
Miscellaneous
1 11 (7.43%) Replication
2 7 (4.73%) CCTV
3 5 (3.38%) Onboarding
4 4 (2.70%) FMCG
4 4 (2.70%) Management Information System
4 4 (2.70%) Video Conferencing
5 2 (1.35%) Data Centre
5 2 (1.35%) Digital Signage
5 2 (1.35%) Driving Licence
6 1 (0.68%) iPad
6 1 (0.68%) iPhone
6 1 (0.68%) Security Operations Centre
Operating Systems
1 77 (52.03%) Windows
2 27 (18.24%) Windows Server
3 20 (13.51%) Linux
4 8 (5.41%) CentOS
4 8 (5.41%) Windows 10
5 7 (4.73%) Unix
5 7 (4.73%) Windows 7
6 5 (3.38%) Red Hat Enterprise Linux
6 5 (3.38%) Windows Server 2012
6 5 (3.38%) Windows Server 2016
7 4 (2.70%) SUSE
7 4 (2.70%) Ubuntu
7 4 (2.70%) Windows Server 2008
8 3 (2.03%) Mac OS
9 2 (1.35%) Android
9 2 (1.35%) Apple iOS
10 1 (0.68%) VMS
10 1 (0.68%) Windows 8
10 1 (0.68%) Windows Server 2019
Processes & Methodologies
1 32 (21.62%) Problem-Solving
2 29 (19.59%) Break/Fix
3 25 (16.89%) Customer Service
3 25 (16.89%) DevOps
3 25 (16.89%) ITIL
4 24 (16.22%) CRM
5 21 (14.19%) Build Automation
5 21 (14.19%) Continuous Integration
5 21 (14.19%) Data Modelling
5 21 (14.19%) Test Automation
6 16 (10.81%) Continuous Improvement
6 16 (10.81%) Mentoring
7 14 (9.46%) BPR
8 13 (8.78%) Change Management
9 12 (8.11%) Service Delivery
10 11 (7.43%) Agile
11 9 (6.08%) Incident Management
11 9 (6.08%) Problem Management
12 8 (5.41%) Asset Management
12 8 (5.41%) Coaching
Programming Languages
1 18 (12.16%) SQL
2 8 (5.41%) PowerShell
3 7 (4.73%) Java
4 4 (2.70%) Bash
Qualifications
1 24 (16.22%) Degree
2 6 (4.05%) A+ Certification
3 5 (3.38%) CCNA
3 5 (3.38%) Cisco Certification
3 5 (3.38%) Network+ Certification
4 2 (1.35%) CCA
4 2 (1.35%) Citrix Certification
4 2 (1.35%) DBS Check
4 2 (1.35%) MCP
5 1 (0.68%) ITIL Certification
5 1 (0.68%) SC Cleared
5 1 (0.68%) Security Cleared
Quality Assurance & Compliance
1 23 (15.54%) SLA
2 6 (4.05%) QA
3 5 (3.38%) GDPR
4 2 (1.35%) Accessibility
4 2 (1.35%) Cyber Essentials
System Software
1 81 (54.73%) Active Directory
2 10 (6.76%) Hyper-V
3 9 (6.08%) vSphere
4 4 (2.70%) Virtual Machines
5 3 (2.03%) VMware Infrastructure
6 2 (1.35%) XenApp
6 2 (1.35%) XenDesktop
Systems Management
1 44 (29.73%) Microsoft Intune
2 5 (3.38%) Opsgenie
2 5 (3.38%) SCCM
3 4 (2.70%) Ansible
3 4 (2.70%) Jamf Pro
3 4 (2.70%) Terraform
4 2 (1.35%) Backup Exec
4 2 (1.35%) Symantec Endpoint Protection
5 1 (0.68%) Autotask
5 1 (0.68%) Single Sign-On
Vendors
1 78 (52.70%) Microsoft
2 14 (9.46%) Citrix
3 12 (8.11%) VMware
4 11 (7.43%) Veeam
5 10 (6.76%) Cisco
6 9 (6.08%) Red Hat
6 9 (6.08%) ServiceNow
7 7 (4.73%) AppDynamics
8 6 (4.05%) Aderant
8 6 (4.05%) iManage
8 6 (4.05%) WatchGuard
9 4 (2.70%) Avaya
9 4 (2.70%) Dell
9 4 (2.70%) Sage
10 3 (2.03%) Apple
10 3 (2.03%) Ubiquiti
11 2 (1.35%) Acronis
11 2 (1.35%) ConnectWise
11 2 (1.35%) MikroTik
11 2 (1.35%) Symantec