Ticket Management Jobs in the UK excluding London

Ticket Management
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring Ticket Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Ticket Management over the 6 months leading up to 18 May 2025, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 523 611 592
Rank change year-on-year +88 -19 +123
Permanent jobs citing Ticket Management 65 154 157
As % of all permanent jobs advertised in the UK excluding London 0.16% 0.22% 0.27%
As % of the Processes & Methodologies category 0.18% 0.26% 0.28%
Number of salaries quoted 42 139 100
10th Percentile £26,250 £24,950 £25,000
25th Percentile £27,000 £27,500 £25,625
Median annual salary (50th Percentile) £29,750 £35,000 £32,500
Median % change year-on-year -15.00% +7.69% +9.24%
75th Percentile £46,935 £54,375 £43,750
90th Percentile £57,500 £68,750 £50,000
UK median annual salary £42,139 £39,750 £40,000
% change year-on-year +6.01% -0.63% +17.65%

All Process and Methodology Skills
UK excluding London

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 37,041 59,787 56,423
As % of all permanent jobs advertised in the UK excluding London 92.90% 83.60% 95.60%
Number of salaries quoted 18,101 41,279 29,105
10th Percentile £26,875 £27,250 £30,500
25th Percentile £37,500 £36,250 £40,000
Median annual salary (50th Percentile) £51,645 £50,000 £55,000
Median % change year-on-year +3.29% -9.09% +4.76%
75th Percentile £65,000 £65,000 £70,000
90th Percentile £78,750 £77,500 £82,500
UK median annual salary £57,500 £55,000 £61,000
% change year-on-year +4.55% -9.84% +1.67%

Ticket Management
Job Vacancy Trend in the UK excluding London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Ticket Management in the UK excluding London

Ticket Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Ticket Management in the UK excluding London.

Salary trend for Ticket Management in the UK excluding London

Ticket Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Ticket Management in the UK excluding London over the 6 months to 18 May 2025.

Salary histogram for Ticket Management in the UK excluding London

Ticket Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK excluding London region over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +70 24 £42,500 -24.78% 18
South West +99 18 £30,000 - 2
North of England +41 12 £27,500 -44.72% 9
Yorkshire +66 9 £27,500 -38.89% 5
East of England +24 8 £28,000 -9.68% 4
North West +1 3 £25,000 -41.18% 3
Scotland +107 1 £45,000 -30.77% 3
Midlands +41 1 £41,778 +28.55% 8
West Midlands +35 1 £41,778 +19.37% 3
Wales +24 1 - -
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.62%) Microsoft Exchange
2 2 (3.08%) SharePoint
Applications
1 11 (16.92%) Microsoft Office
2 1 (1.54%) Chatbot
Cloud Services
1 30 (46.15%) Microsoft 365
2 17 (26.15%) Azure
3 15 (23.08%) Entra ID
4 6 (9.23%) SaaS
5 4 (6.15%) Salesforce Service Cloud
6 2 (3.08%) AWS
6 2 (3.08%) GCP
7 1 (1.54%) Cloud Computing
7 1 (1.54%) Google Workspace
7 1 (1.54%) OneDrive
Communications & Networking
1 12 (18.46%) Firewall
2 2 (3.08%) HTTP
2 2 (3.08%) MPLS
2 2 (3.08%) Remote Desktop
2 2 (3.08%) SAN
2 2 (3.08%) SSL
3 1 (1.54%) Cisco Firepower
3 1 (1.54%) DHCP
3 1 (1.54%) DWDM
3 1 (1.54%) LAN
3 1 (1.54%) Network Security
3 1 (1.54%) VLAN
3 1 (1.54%) WAN
3 1 (1.54%) Wireless
Database & Business Intelligence
1 2 (3.08%) NoSQL
Development Applications
1 3 (4.62%) JIRA
General
1 28 (43.08%) Social Skills
2 12 (18.46%) Analytical Skills
3 8 (12.31%) Back Office
4 6 (9.23%) Retail
5 5 (7.69%) Games
6 3 (4.62%) Inclusion and Diversity
7 2 (3.08%) Finance
7 2 (3.08%) Legal
7 2 (3.08%) Presentation Skills
8 1 (1.54%) Local Government
8 1 (1.54%) Organisational Skills
8 1 (1.54%) Public Sector
Job Titles
1 20 (30.77%) Analyst
2 14 (21.54%) 2nd Line Support
3 13 (20.00%) Support Analyst
4 11 (16.92%) IT Support
5 9 (13.85%) 2nd Line Support Analyst
5 9 (13.85%) Desktop Support
6 8 (12.31%) Desktop Support Technician
6 8 (12.31%) Desktop Technician
6 8 (12.31%) Support Technician
7 7 (10.77%) Cybersecurity Engineer
7 7 (10.77%) Security Engineer
8 6 (9.23%) IT Engineer
9 4 (6.15%) 1st/2nd Line Support
9 4 (6.15%) Service Desk Support
10 3 (4.62%) IT Analyst
10 3 (4.62%) Network Engineer
11 2 (3.08%) IT Support Analyst
11 2 (3.08%) Service Analyst
11 2 (3.08%) Service Desk Analyst
11 2 (3.08%) Technical Analyst
Libraries, Frameworks & Software Standards
1 2 (3.08%) Elastic Stack
1 2 (3.08%) JSON
1 2 (3.08%) OAuth
1 2 (3.08%) REST
1 2 (3.08%) SOAP
1 2 (3.08%) XML
Miscellaneous
1 7 (10.77%) Onboarding
1 7 (10.77%) Security Posture
1 7 (10.77%) Self-Motivation
2 5 (7.69%) Driving Licence
2 5 (7.69%) Virtual Team
3 3 (4.62%) Data Centre
4 2 (3.08%) Product Ownership
4 2 (3.08%) Replication
5 1 (1.54%) Cyber Threat
5 1 (1.54%) Learning Management System
5 1 (1.54%) Management Information System
Operating Systems
1 26 (40.00%) Windows
2 10 (15.38%) Windows 10
3 4 (6.15%) Mac OS
4 3 (4.62%) Apple iOS
5 2 (3.08%) Android
6 1 (1.54%) Linux
6 1 (1.54%) Windows 7
6 1 (1.54%) Windows 8
6 1 (1.54%) Windows Server
Processes & Methodologies
1 34 (52.31%) Customer Service
2 27 (41.54%) Cybersecurity
3 25 (38.46%) ITIL
4 14 (21.54%) Problem-Solving
5 11 (16.92%) Service Delivery
6 10 (15.38%) Continuous Improvement
6 10 (15.38%) Customer Experience
6 10 (15.38%) Patch Management
7 9 (13.85%) Analytics
8 8 (12.31%) Customer Acquisition
8 8 (12.31%) Software Deployment
9 7 (10.77%) Collaborative Working
9 7 (10.77%) Compliance Audit
9 7 (10.77%) GAP Analysis
9 7 (10.77%) Security Patching
10 6 (9.23%) Change Control
11 5 (7.69%) Asset Management
11 5 (7.69%) Creative Problem-Solving
11 5 (7.69%) ITSM
12 4 (6.15%) Innovative Thinking
Programming Languages
1 4 (6.15%) SQL
2 1 (1.54%) Kusto Query Language
2 1 (1.54%) PowerShell
Qualifications
1 15 (23.08%) SC Cleared
1 15 (23.08%) Security Cleared
2 10 (15.38%) Degree
3 8 (12.31%) CTC Cleared
4 7 (10.77%) Network+ Certification
5 6 (9.23%) Microsoft Certification
6 4 (6.15%) CompTIA Security+
7 2 (3.08%) A+ Certification
7 2 (3.08%) Cisco Certification
7 2 (3.08%) DBS Check
8 1 (1.54%) CCA
8 1 (1.54%) CCNA
8 1 (1.54%) CCNP
8 1 (1.54%) Citrix Certification
8 1 (1.54%) DV Cleared
8 1 (1.54%) MCP
8 1 (1.54%) MCSA
Quality Assurance & Compliance
1 24 (36.92%) SLA
2 7 (10.77%) Cyber Essentials
2 7 (10.77%) Cyber Essentials PLUS
2 7 (10.77%) GDPR
2 7 (10.77%) ISO/IEC 27001
3 2 (3.08%) Accessibility
4 1 (1.54%) QA
System Software
1 13 (20.00%) Active Directory
2 4 (6.15%) Firmware
3 2 (3.08%) Hyper-V
3 2 (3.08%) VMware Infrastructure
4 1 (1.54%) XenApp
4 1 (1.54%) XenDesktop
Systems Management
1 2 (3.08%) Graylog
2 1 (1.54%) Backup Exec
2 1 (1.54%) FortiGate
2 1 (1.54%) Grafana
2 1 (1.54%) Microsoft Intune
2 1 (1.54%) Symantec Endpoint Protection
2 1 (1.54%) ZABBIX
Vendors
1 29 (44.62%) Microsoft
2 12 (18.46%) Cisco
3 4 (6.15%) Dell
3 4 (6.15%) Salesforce
3 4 (6.15%) ServiceNow
4 3 (4.62%) VMware
5 2 (3.08%) Fortinet
5 2 (3.08%) Google
5 2 (3.08%) Meraki
5 2 (3.08%) Oracle
5 2 (3.08%) Splunk
5 2 (3.08%) Veeam
6 1 (1.54%) Citrix
6 1 (1.54%) Freshdesk
6 1 (1.54%) HP
6 1 (1.54%) Juniper
6 1 (1.54%) N-able
6 1 (1.54%) Nokia
6 1 (1.54%) Palo Alto
6 1 (1.54%) SonicWALL