Period
to

The median annual salary for a 2nd Line Desktop Support was £31,500 in advertised job vacancies during the 6 months to 12 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Desktop Support
UK
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 1108 969 748
Rank change year-on-year -139 -221 +265
Permanent jobs requiring a 2nd Line Desktop Support 104 49 43
As % of all permanent jobs advertised in the UK 0.062% 0.043% 0.068%
As % of the Job Titles category 0.067% 0.047% 0.072%
Number of salaries quoted 92 48 40
10th Percentile £25,750 £21,825 £24,500
25th Percentile £27,375 £25,781 £26,250
Median annual salary (50th Percentile) £31,500 £28,500 £34,500
Median % change year-on-year +10.53% -17.39% +15.00%
75th Percentile £37,438 £34,500 £37,500
90th Percentile £47,750 £37,500 £40,000
UK excluding London median annual salary £28,000 £28,000 £27,000
% change year-on-year - +3.70% +2.86%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 155,319 104,329 60,084
% of permanent IT jobs with a recognized job title 91.96% 91.18% 94.89%
Number of salaries quoted 84,237 73,913 49,059
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,560 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £91,250 £88,750
UK excluding London median annual salary £52,106 £47,500 £47,500
% change year-on-year +9.70% - +5.56%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support.

Salary trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support over the 6 months to 12 August 2022.

Salary histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -150 98 £31,000 +8.77% 12
UK excluding London -74 51 £28,000 - 13
London -160 50 £36,250 +11.54%
South East -36 26 £28,000 -11.46% 4
Work from Home -229 20 £38,500 +16.67%
Midlands -66 9 £26,500 -5.36% 2
West Midlands -60 6 £25,000 -10.71% 1
North of England -74 5 £28,125 +2.27%
South West -27 4 £35,000 +66.67% 5
East of England -65 4 £31,000 +10.71% 1
North West -77 4 £28,750 +0.88%
East Midlands -30 3 £27,500 -2.65% 1
Scotland - 2 - -
Yorkshire -33 1 £26,500 -3.64%
Northern Ireland - 1 £29,000 -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 August 2022, 2nd Line Desktop Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support in the job title.

1 84 (80.77%) Windows
2 59 (56.73%) Active Directory
3 56 (53.85%) Microsoft 365
4 48 (46.15%) Microsoft
5 47 (45.19%) Social Skills
6 41 (39.42%) Windows 10
7 31 (29.81%) SLA
8 30 (28.85%) Windows 7
9 29 (27.88%) Microsoft Office
10 26 (25.00%) Problem-Solving
10 26 (25.00%) Finance
11 25 (24.04%) SCCM
11 25 (24.04%) Service Delivery
12 20 (19.23%) ITIL
12 20 (19.23%) Azure
13 18 (17.31%) Windows Server
14 17 (16.35%) VPN
14 17 (16.35%) ITSM
15 13 (12.50%) Windows 8
15 13 (12.50%) Wireless
16 12 (11.54%) Citrix
16 12 (11.54%) Microsoft Certification
16 12 (11.54%) Reuters
16 12 (11.54%) Bloomberg
16 12 (11.54%) TCP/IP
16 12 (11.54%) Decision-Making
17 11 (10.58%) DNS
17 11 (10.58%) Workflow
18 10 (9.62%) MCP
18 10 (9.62%) Firewall

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.77%) MS Exchange
2 5 (4.81%) SharePoint
3 2 (1.92%) Skype for Business
4 1 (0.96%) CMS
4 1 (0.96%) Confluence
4 1 (0.96%) IIS
Applications
1 29 (27.88%) Microsoft Office
2 2 (1.92%) Acrobat
2 2 (1.92%) AutoCAD
3 1 (0.96%) Microsoft Excel
Business Applications
1 1 (0.96%) Elite 3E
1 1 (0.96%) Fidessa
1 1 (0.96%) Remedy ITSM
Cloud Services
1 56 (53.85%) Microsoft 365
2 20 (19.23%) Azure
3 8 (7.69%) AWS
4 3 (2.88%) Azure Active Directory
4 3 (2.88%) Mimecast
4 3 (2.88%) OneDrive
5 1 (0.96%) Dynamics 365
5 1 (0.96%) Google Workspace
Communications & Networking
1 17 (16.35%) VPN
2 13 (12.50%) Wireless
3 12 (11.54%) TCP/IP
4 11 (10.58%) DNS
5 10 (9.62%) Firewall
6 9 (8.65%) DHCP
7 8 (7.69%) IP Telephony
8 6 (5.77%) LAN
8 6 (5.77%) WAN
9 4 (3.85%) Skype
9 4 (3.85%) Wi-Fi
10 3 (2.88%) Cisco IOS
10 3 (2.88%) Internet
11 2 (1.92%) Unified Communications
11 2 (1.92%) WebEx
12 1 (0.96%) 4G
12 1 (0.96%) Cisco ASA
12 1 (0.96%) FIX Connectivity
12 1 (0.96%) Remote Desktop
12 1 (0.96%) Wireshark
Database & Business Intelligence
1 1 (0.96%) SQL Server
Development Applications
1 5 (4.81%) JIRA
General
1 47 (45.19%) Social Skills
2 26 (25.00%) Finance
3 8 (7.69%) Banking
4 4 (3.85%) Law
4 4 (3.85%) Public Sector
5 3 (2.88%) Analytical Skills
5 3 (2.88%) Legal
5 3 (2.88%) Organisational Skills
5 3 (2.88%) Telecoms
6 1 (0.96%) Advertising
6 1 (0.96%) Electronics
6 1 (0.96%) Manufacturing
6 1 (0.96%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.96%) .NET
1 1 (0.96%) FIX Protocol
Miscellaneous
1 8 (7.69%) iPhone
1 8 (7.69%) Video Conferencing
2 7 (6.73%) Self-Motivation
3 5 (4.81%) iPad
4 4 (3.85%) Driving Licence
5 3 (2.88%) Blackberry
6 2 (1.92%) Smartphone
7 1 (0.96%) Eurex
7 1 (0.96%) Legacy Systems
7 1 (0.96%) Mobile App
Operating Systems
1 84 (80.77%) Windows
2 41 (39.42%) Windows 10
3 30 (28.85%) Windows 7
4 18 (17.31%) Windows Server
5 13 (12.50%) Windows 8
6 10 (9.62%) Windows Server 2012
6 10 (9.62%) Windows Server 2016
7 8 (7.69%) Android
8 6 (5.77%) Windows Server 2019
9 5 (4.81%) Apple iOS
9 5 (4.81%) Linux
9 5 (4.81%) Mac OS
9 5 (4.81%) Mac OS X
10 3 (2.88%) Windows Server 2008
11 1 (0.96%) Solaris
11 1 (0.96%) Ubuntu
11 1 (0.96%) Unix
11 1 (0.96%) Windows XP
Processes & Methodologies
1 26 (25.00%) Problem-Solving
2 25 (24.04%) Service Delivery
3 20 (19.23%) ITIL
4 17 (16.35%) ITSM
5 12 (11.54%) Decision-Making
6 11 (10.58%) Workflow
7 9 (8.65%) Time Management
8 7 (6.73%) Migration
9 5 (4.81%) Break/Fix
9 5 (4.81%) Change Control
9 5 (4.81%) Proactive Management
10 4 (3.85%) Kalman Filter
11 3 (2.88%) Creative Problem-Solving
11 3 (2.88%) Fintech
11 3 (2.88%) Incident Management
11 3 (2.88%) Knowledge Transfer
11 3 (2.88%) Line Management
12 2 (1.92%) Asset Management
12 2 (1.92%) Customer Requirements
12 2 (1.92%) Stakeholder Management
Programming Languages
1 9 (8.65%) PowerShell
2 5 (4.81%) Python
2 5 (4.81%) SQL
3 2 (1.92%) VBA
4 1 (0.96%) C#
4 1 (0.96%) VB.NET
Qualifications
1 12 (11.54%) Microsoft Certification
2 10 (9.62%) MCP
3 9 (8.65%) MCSA
4 8 (7.69%) MCSE
5 6 (5.77%) MCITP
6 5 (4.81%) MCDST
7 2 (1.92%) SC Cleared
7 2 (1.92%) Security Cleared
8 1 (0.96%) A+ Certification
8 1 (0.96%) Degree
8 1 (0.96%) ITIL Certification
Quality Assurance & Compliance
1 31 (29.81%) SLA
System Software
1 59 (56.73%) Active Directory
2 4 (3.85%) VMware Infrastructure
3 2 (1.92%) Hyper-V
3 2 (1.92%) Virtual Desktop
3 2 (1.92%) vSphere
4 1 (0.96%) KVM
4 1 (0.96%) Terminal Services
4 1 (0.96%) Virtual Machines
4 1 (0.96%) VMware Workstation
Systems Management
1 25 (24.04%) SCCM
2 10 (9.62%) Microsoft Intune
3 1 (0.96%) Autotask
Vendors
1 48 (46.15%) Microsoft
2 12 (11.54%) Bloomberg
2 12 (11.54%) Citrix
2 12 (11.54%) Reuters
3 9 (8.65%) Cisco
4 6 (5.77%) Remedy
5 5 (4.81%) iManage
5 5 (4.81%) VMware
6 4 (3.85%) Oracle
7 3 (2.88%) ServiceNow
8 2 (1.92%) Aderant
8 2 (1.92%) Adobe
8 2 (1.92%) Apple
8 2 (1.92%) Intapp
8 2 (1.92%) McAfee
9 1 (0.96%) BMC
9 1 (0.96%) Dell
9 1 (0.96%) HP
9 1 (0.96%) Red Hat
9 1 (0.96%) Sophos