2nd Line Desktop Support Jobs

Second Line Desktop Support
UK

The median Second Line Desktop Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
23 Apr 2024		 Same period 2023 Same period 2022
Rank 837 927 1153
Rank change year-on-year +90 +226 -318
Permanent jobs requiring a 2nd Line Desktop Support 52 51 62
As % of all permanent jobs advertised in the UK 0.053% 0.048% 0.040%
As % of the Job Titles category 0.056% 0.053% 0.042%
Number of salaries quoted 46 45 59
10th Percentile £28,250 £26,250 £25,500
25th Percentile £28,500 £27,500 £27,000
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +14.04%
75th Percentile £41,688 £38,000 £38,750
90th Percentile £43,750 £46,000 £47,350
UK excluding London median annual salary £32,500 £30,250 £27,500
% change year-on-year +7.44% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,477 96,786 147,852
% of permanent jobs with a recognized job title 94.63% 91.57% 96.05%
Number of salaries quoted 66,588 60,676 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,075
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support.

Salary trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support over the 6 months to 23 April 2024.

Salary histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +114 48 £32,500 +2.66% 2
UK excluding London +17 41 £32,500 +7.44% 2
South West 0 15 £29,000 -3.33% 1
London +120 11 £41,500 +9.21% 1
Midlands +27 10 £32,500 +6.56%
Work from Home +81 8 £29,000 -15.26%
North of England +43 7 £32,500 -3.70%
East Midlands -7 6 £32,500 +6.56%
Yorkshire - 5 £32,500 -
West Midlands +33 4 £27,000 -11.48%
South East +10 4 £34,000 +13.33%
Scotland -59 3 - - 1
North West +3 2 £28,000 -13.85%
East of England +32 1 £35,000 +14.86%
Northern Ireland - 1 £35,000 -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 April 2024, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support in the job title.

1 40 (76.92%) Active Directory
2 38 (73.08%) Windows
3 32 (61.54%) Microsoft
4 29 (55.77%) Social Skills
5 25 (48.08%) Customer Service
5 25 (48.08%) Microsoft Office
6 24 (46.15%) Problem-Solving
7 23 (44.23%) Degree
8 22 (42.31%) A+ Certification
8 22 (42.31%) Onboarding
9 21 (40.38%) Computer Science Degree
9 21 (40.38%) Microsoft Certification
9 21 (40.38%) MCP
9 21 (40.38%) Computer Science
9 21 (40.38%) Network Security
9 21 (40.38%) Mac OS
9 21 (40.38%) DBS Check
10 17 (32.69%) ITIL
11 16 (30.77%) Microsoft 365
12 15 (28.85%) Finance
13 13 (25.00%) Windows 10
14 10 (19.23%) Entra ID
14 10 (19.23%) Azure
14 10 (19.23%) PowerShell
15 8 (15.38%) Software Deployment
16 7 (13.46%) Service Delivery
16 7 (13.46%) Firewall
16 7 (13.46%) DNS
17 6 (11.54%) Legal
17 6 (11.54%) ServiceNow

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.69%) SharePoint
2 2 (3.85%) Microsoft Exchange
Applications
1 25 (48.08%) Microsoft Office
2 1 (1.92%) Microsoft Excel
2 1 (1.92%) Microsoft PowerPoint
Cloud Services
1 16 (30.77%) Microsoft 365
2 10 (19.23%) Azure
2 10 (19.23%) Entra ID
3 1 (1.92%) AWS
3 1 (1.92%) GCP
Communications & Networking
1 21 (40.38%) Network Security
2 7 (13.46%) DNS
2 7 (13.46%) Firewall
3 5 (9.62%) Remote Desktop
4 4 (7.69%) LAN
4 4 (7.69%) TCP/IP
5 3 (5.77%) DHCP
6 2 (3.85%) VPN
6 2 (3.85%) WAN
7 1 (1.92%) Ethernet
7 1 (1.92%) HTTP
7 1 (1.92%) Internet
7 1 (1.92%) Wireless
General
1 29 (55.77%) Social Skills
2 15 (28.85%) Finance
3 6 (11.54%) Legal
4 4 (7.69%) Inclusion and Diversity
4 4 (7.69%) Law
5 2 (3.85%) Analytical Skills
5 2 (3.85%) Telecoms
6 1 (1.92%) Electronics
6 1 (1.92%) Manufacturing
6 1 (1.92%) Marketing
6 1 (1.92%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (1.92%) CSS
1 1 (1.92%) XML
Miscellaneous
1 22 (42.31%) Onboarding
2 3 (5.77%) Self-Motivation
2 3 (5.77%) Team-Oriented Environment
3 1 (1.92%) CMDB
3 1 (1.92%) Driving Licence
3 1 (1.92%) iPhone
3 1 (1.92%) Mobile App
3 1 (1.92%) Video Conferencing
Operating Systems
1 38 (73.08%) Windows
2 21 (40.38%) Mac OS
3 13 (25.00%) Windows 10
4 5 (9.62%) Windows Server
5 2 (3.85%) Apple iOS
6 1 (1.92%) Android
6 1 (1.92%) Windows 7
6 1 (1.92%) Windows NT
6 1 (1.92%) Windows XP
Processes & Methodologies
1 25 (48.08%) Customer Service
2 24 (46.15%) Problem-Solving
3 21 (40.38%) Computer Science
4 17 (32.69%) ITIL
5 8 (15.38%) Software Deployment
6 7 (13.46%) Service Delivery
7 6 (11.54%) Customer Experience
8 5 (9.62%) Asset Management
8 5 (9.62%) ITSM
8 5 (9.62%) Software Asset Management
9 3 (5.77%) Customer-Centricity
9 3 (5.77%) Cybersecurity
9 3 (5.77%) Data Protection
9 3 (5.77%) Fintech
9 3 (5.77%) Hardware Maintenance
10 2 (3.85%) Continuous Improvement
10 2 (3.85%) Customer-Centric Approach
10 2 (3.85%) Inventory Management
10 2 (3.85%) Process Improvement
10 2 (3.85%) Service Management
Programming Languages
1 10 (19.23%) PowerShell
2 1 (1.92%) JavaScript
2 1 (1.92%) Python
Qualifications
1 23 (44.23%) Degree
2 22 (42.31%) A+ Certification
3 21 (40.38%) Computer Science Degree
3 21 (40.38%) DBS Check
3 21 (40.38%) MCP
3 21 (40.38%) Microsoft Certification
4 3 (5.77%) Security Cleared
5 1 (1.92%) AWS Certification
5 1 (1.92%) CCNA
5 1 (1.92%) Cisco Certification
System Software
1 40 (76.92%) Active Directory
2 4 (7.69%) VMware Infrastructure
3 3 (5.77%) vSphere
4 1 (1.92%) Hyper-V
4 1 (1.92%) Virtual Desktop
4 1 (1.92%) XenApp
Systems Management
1 3 (5.77%) McAfee ePO
2 2 (3.85%) Microsoft Intune
3 1 (1.92%) AirWatch
3 1 (1.92%) SCCM
Vendors
1 32 (61.54%) Microsoft
2 6 (11.54%) ServiceNow
3 4 (7.69%) VMware
4 3 (5.77%) McAfee
5 2 (3.85%) Citrix
6 1 (1.92%) Aruba
6 1 (1.92%) HP
6 1 (1.92%) SAP
3 2nd Line Desktop Support jobs Nationwide