2nd Line Desktop Support Jobs

Second Line Desktop Support
UK

The median Second Line Desktop Support salary in the UK is £32,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 679 983 1002
Rank change year-on-year +304 +19 -284
Permanent jobs requiring a 2nd Line Desktop Support 50 95 68
As % of all permanent jobs advertised in the UK 0.096% 0.078% 0.053%
As % of the Job Titles category 0.10% 0.081% 0.056%
Number of salaries quoted 46 88 64
10th Percentile £25,625 £25,750 £23,725
25th Percentile £27,000 £27,500 £25,969
Median annual salary (50th Percentile) £32,000 £31,750 £30,000
Median % change year-on-year +0.79% +5.83% -11.11%
75th Percentile £42,250 £43,188 £37,250
90th Percentile £55,000 £48,750 £43,500
UK excluding London median annual salary £27,000 £30,000 £26,750
% change year-on-year -10.00% +12.15% -1.83%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support.

Salary trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support over the 6 months to 9 December 2023.

Salary histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +310 50 £32,000 +3.23% 4
UK excluding London +213 27 £27,000 -10.00% 3
London +251 23 £41,500 -4.05% 1
West Midlands +138 11 £27,000 -4.42%
Midlands +133 11 £27,000 -6.09%
Work from Home +247 10 £31,000 -17.88%
South East +135 9 £30,000 - 1
North of England +138 4 £26,500 -13.82%
North West +127 4 £26,500 -18.46%
South West +82 2 £43,750 +42.28% 2
East of England +120 1 £30,000 -7.69%

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support in the job title.

1 35 (70.00%) Active Directory
2 34 (68.00%) Windows
3 23 (46.00%) Microsoft 365
4 21 (42.00%) Microsoft
4 21 (42.00%) Social Skills
5 20 (40.00%) Finance
6 19 (38.00%) Customer Service
7 16 (32.00%) ITSM
7 16 (32.00%) ITIL
8 12 (24.00%) Azure
8 12 (24.00%) Windows 10
9 11 (22.00%) Entra ID
9 11 (22.00%) VPN
9 11 (22.00%) Inclusion and Diversity
10 10 (20.00%) Microsoft Office
10 10 (20.00%) Internet
10 10 (20.00%) iPhone
11 9 (18.00%) Asset Management
11 9 (18.00%) Apple iOS
12 8 (16.00%) Windows 7
12 8 (16.00%) Remote Desktop
12 8 (16.00%) Analytical Skills
12 8 (16.00%) ServiceNow
12 8 (16.00%) Problem-Solving
12 8 (16.00%) TCP/IP
12 8 (16.00%) Avaya
13 7 (14.00%) Workflow
14 6 (12.00%) VMware
14 6 (12.00%) Self-Motivation
14 6 (12.00%) AirWatch

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (20.00%) Microsoft Office
2 2 (4.00%) Microsoft Excel
2 2 (4.00%) Microsoft PowerPoint
3 1 (2.00%) Acrobat
3 1 (2.00%) Microsoft Project
3 1 (2.00%) MS Visio
Business Applications
1 1 (2.00%) Eikon
Cloud Services
1 23 (46.00%) Microsoft 365
2 12 (24.00%) Azure
3 11 (22.00%) Entra ID
4 3 (6.00%) Mimecast
Communications & Networking
1 11 (22.00%) VPN
2 10 (20.00%) Internet
3 8 (16.00%) Remote Desktop
3 8 (16.00%) TCP/IP
4 5 (10.00%) DHCP
4 5 (10.00%) LAN
5 4 (8.00%) DNS
5 4 (8.00%) Ethernet
6 3 (6.00%) Firewall
6 3 (6.00%) WAN
7 2 (4.00%) Wireless
8 1 (2.00%) 3G
8 1 (2.00%) 4G
8 1 (2.00%) Bluetooth
8 1 (2.00%) PABX
8 1 (2.00%) Softphone
8 1 (2.00%) VoIP
8 1 (2.00%) Wi-Fi
Development Applications
1 1 (2.00%) JIRA
General
1 21 (42.00%) Social Skills
2 20 (40.00%) Finance
3 11 (22.00%) Inclusion and Diversity
4 8 (16.00%) Analytical Skills
5 3 (6.00%) Law
5 3 (6.00%) Legal
5 3 (6.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.00%) FIX Protocol
Miscellaneous
1 10 (20.00%) iPhone
2 6 (12.00%) Self-Motivation
3 5 (10.00%) Video Conferencing
4 2 (4.00%) Team-Oriented Environment
5 1 (2.00%) CMDB
5 1 (2.00%) Driving Licence
5 1 (2.00%) Fat Client
5 1 (2.00%) iPad
5 1 (2.00%) Mobile App
5 1 (2.00%) Onboarding
5 1 (2.00%) Smartcard
5 1 (2.00%) Thin Client
Operating Systems
1 34 (68.00%) Windows
2 12 (24.00%) Windows 10
3 9 (18.00%) Apple iOS
4 8 (16.00%) Windows 7
5 4 (8.00%) Android
6 3 (6.00%) Windows 8
6 3 (6.00%) Windows NT
6 3 (6.00%) Windows XP
7 1 (2.00%) Linux
7 1 (2.00%) Mac OS
7 1 (2.00%) Ubuntu
Processes & Methodologies
1 19 (38.00%) Customer Service
2 16 (32.00%) ITIL
2 16 (32.00%) ITSM
3 9 (18.00%) Asset Management
4 8 (16.00%) Problem-Solving
5 7 (14.00%) Workflow
6 5 (10.00%) Data Protection
7 4 (8.00%) Fintech
7 4 (8.00%) Service Management
7 4 (8.00%) Software Deployment
7 4 (8.00%) Stakeholder Engagement
8 3 (6.00%) Continuous Improvement
8 3 (6.00%) Customer Experience
8 3 (6.00%) Data Security
8 3 (6.00%) Incident Management
8 3 (6.00%) Service Delivery
8 3 (6.00%) Software Licensing
9 2 (4.00%) Break/Fix
9 2 (4.00%) Hardware Maintenance
9 2 (4.00%) Inventory Management
Programming Languages
1 5 (10.00%) PowerShell
2 1 (2.00%) Python
Qualifications
1 6 (12.00%) Degree
2 3 (6.00%) A+ Certification
2 3 (6.00%) BPSS Clearance
2 3 (6.00%) MCITP
2 3 (6.00%) Microsoft Certification
3 1 (2.00%) CCNA
3 1 (2.00%) Cisco Certification
3 1 (2.00%) Network+ Certification
Quality Assurance & Compliance
1 4 (8.00%) SLA
2 3 (6.00%) QA
System Software
1 35 (70.00%) Active Directory
2 6 (12.00%) VMware Infrastructure
3 1 (2.00%) Hyper-V
3 1 (2.00%) Virtual Machines
3 1 (2.00%) VMware ESXi
3 1 (2.00%) vSphere
Systems Management
1 6 (12.00%) AirWatch
2 4 (8.00%) Microsoft Intune
3 3 (6.00%) SCCM
Vendors
1 21 (42.00%) Microsoft
2 8 (16.00%) Avaya
2 8 (16.00%) ServiceNow
3 6 (12.00%) VMware
4 3 (6.00%) ConnectWise
4 3 (6.00%) HP
4 3 (6.00%) N-able
4 3 (6.00%) SolarWinds
5 2 (4.00%) Bloomberg
5 2 (4.00%) Citrix
5 2 (4.00%) Reuters
6 1 (2.00%) Adobe
6 1 (2.00%) Apple
6 1 (2.00%) Cisco
6 1 (2.00%) Refinitiv
6 1 (2.00%) Remedy