Period
to 21 October 2019

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
21 Oct 2019
Same period 2018 Same period 2017
Rank 97 114 114
Rank change year-on-year +17 0 -29
Permanent jobs citing SLA 2,495 2,579 2,770
As % of all permanent IT jobs advertised in the UK excluding London 3.18% 2.81% 2.88%
As % of the Quality Assurance & Compliance category 23.08% 20.72% 24.53%
Number of salaries quoted 1,765 1,940 2,136
UK excluding London median annual salary £36,500 £36,500 £35,000
Median salary % change year-on-year - +4.29% -
10th Percentile £21,250 £19,988 £20,500
90th Percentile £62,500 £60,000 £62,500
UK median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 10,811 12,448 11,291
As % of all permanent IT jobs advertised in the UK excluding London 13.79% 13.56% 11.74%
Number of salaries quoted 7,919 9,306 8,713
UK excluding London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £26,250 £26,000 £25,000
90th Percentile £70,000 £68,750 £67,500
UK median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 21 October 2019.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 21 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +35 922 £40,000 -3.03% 165
North of England +11 545 £40,000 +14.29% 129
Midlands +7 440 £31,500 -10.00% 87
North West +34 282 £39,750 +30.33% 65
West Midlands -3 273 £32,500 -9.72% 52
East of England +38 257 £35,000 +7.69% 66
Yorkshire -8 226 £41,500 +18.57% 58
South West -34 184 £32,750 -0.76% 64
East Midlands +22 167 £30,000 - 35
Scotland -20 89 £30,000 -29.41% 18
Wales -9 53 £36,000 +20.00% 11
North East 0 37 £39,087 +4.23% 6
Northern Ireland -2 15 £33,000 +41.94% 1
Channel Islands - 1 £80,000 -
SLA
UK

For the 6 months to 21 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 1,144 (45.85%) ITIL
2 982 (39.36%) Windows
3 860 (34.47%) Microsoft
4 708 (28.38%) Active Directory
5 506 (20.28%) Service Delivery
5 506 (20.28%) Office 365
6 447 (17.92%) Problem-Solving
7 420 (16.83%) Windows Server
8 401 (16.07%) Microsoft Office
9 347 (13.91%) Service Management
10 338 (13.55%) VMware
11 334 (13.39%) Azure
12 326 (13.07%) Finance
13 324 (12.99%) SQL
14 321 (12.87%) Incident Management
15 314 (12.59%) Cisco
15 314 (12.59%) Firewall
16 302 (12.10%) Windows 10
17 300 (12.02%) Management Information System
18 266 (10.66%) Citrix
19 254 (10.18%) Agile Software Development
20 244 (9.78%) Linux
21 240 (9.62%) VMware Infrastructure
22 237 (9.50%) Problem Management
23 235 (9.42%) Analytical Skills
24 232 (9.30%) DNS
25 229 (9.18%) Degree
26 226 (9.06%) WAN
27 223 (8.94%) Windows 7
28 219 (8.78%) Continuous Improvement

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 192 (7.70%) MS Exchange
2 107 (4.29%) SharePoint
3 77 (3.09%) Skype for Business
4 76 (3.05%) Exchange Server 2013
5 61 (2.44%) Exchange Server 2010
6 49 (1.96%) IIS
7 21 (0.84%) Apache
7 21 (0.84%) Confluence
8 16 (0.64%) SAS
9 14 (0.56%) nginx
10 13 (0.52%) Exchange Server 2007
11 9 (0.36%) WebLogic
12 7 (0.28%) IBM Notes
13 6 (0.24%) OpenStack
14 5 (0.20%) CMS
15 3 (0.12%) Liferay
15 3 (0.12%) WebSphere
16 2 (0.080%) JBoss
16 2 (0.080%) Tomcat
17 1 (0.040%) NetWeaver
Applications
1 401 (16.07%) Microsoft Office
2 113 (4.53%) Microsoft Excel
3 48 (1.92%) MS Visio
4 31 (1.24%) Microsoft PowerPoint
5 4 (0.16%) Microsoft Project
6 2 (0.080%) Adobe Creative Suite
7 1 (0.040%) Spreadsheet
7 1 (0.040%) Windchill
Business Applications
1 29 (1.16%) Dynamics CRM
2 19 (0.76%) Oracle EBS
3 14 (0.56%) Remedy ITSM
4 8 (0.32%) Oracle EBS R12
4 8 (0.32%) Oracle ERP
5 7 (0.28%) Dynamics NAV
6 6 (0.24%) Dynamics AX
6 6 (0.24%) Oracle SCM
6 6 (0.24%) SAP BPC
7 5 (0.20%) Cognos Business Intelligence
7 5 (0.20%) Cognos Planning
7 5 (0.20%) Cognos TM1
7 5 (0.20%) Infor SunSystems
7 5 (0.20%) Oracle Payables
7 5 (0.20%) Oracle Receivables
7 5 (0.20%) Oracle Subledger Accounting
7 5 (0.20%) SAP S/4HANA
8 4 (0.16%) FastStats
8 4 (0.16%) Sage X3
8 4 (0.16%) SAP ERP
Cloud Services
1 506 (20.28%) Office 365
2 334 (13.39%) Azure
3 164 (6.57%) AWS
4 51 (2.04%) Azure Active Directory
5 38 (1.52%) Cloud Computing
6 34 (1.36%) SaaS
7 29 (1.16%) Dynamics 365
7 29 (1.16%) IaaS
8 20 (0.80%) IBM Cloud
9 19 (0.76%) PaaS
10 16 (0.64%) Power Platform
11 14 (0.56%) iPaaS
12 13 (0.52%) Azure ExpressRoute
13 11 (0.44%) OneDrive
14 10 (0.40%) GCP
14 10 (0.40%) Mimecast
15 7 (0.28%) AWS CloudFormation
16 6 (0.24%) Sumo Logic
17 4 (0.16%) G Suite
17 4 (0.16%) Responsys
Communications & Networking
1 314 (12.59%) Firewall
2 232 (9.30%) DNS
3 226 (9.06%) WAN
4 194 (7.78%) LAN
5 186 (7.45%) DHCP
6 154 (6.17%) TCP/IP
7 129 (5.17%) VPN
8 118 (4.73%) Wireless
9 97 (3.89%) VoIP
10 85 (3.41%) Skype
11 77 (3.09%) Internet
12 76 (3.05%) SAN
12 76 (3.05%) VLAN
13 71 (2.85%) Network Security
14 63 (2.53%) Cisco ASA
15 49 (1.96%) BGP
16 42 (1.68%) Remote Desktop
17 41 (1.64%) OSPF
17 41 (1.64%) Unified Communications
18 39 (1.56%) MPLS
Database & Business Intelligence
1 177 (7.09%) SQL Server
2 41 (1.64%) SQL Server Reporting Services
3 40 (1.60%) Data Warehouse
4 36 (1.44%) SQL Server Integration Services
5 26 (1.04%) Relational Database
6 22 (0.88%) SQL Server 2016
7 19 (0.76%) PostgreSQL
8 18 (0.72%) Oracle Database
9 17 (0.68%) SQL Server 2005
10 16 (0.64%) OLAP
10 16 (0.64%) OLTP
10 16 (0.64%) SQL Server 2017
11 15 (0.60%) Big Data
11 15 (0.60%) Enterprise Data Warehouse
11 15 (0.60%) Power BI
12 14 (0.56%) Microsoft Analysis Services
12 14 (0.56%) SQL Server Analysis Services
13 12 (0.48%) Data Lake
13 12 (0.48%) Oracle Reports
14 11 (0.44%) MS Access
Development Applications
1 65 (2.61%) JIRA
2 14 (0.56%) Visual Studio Team System
3 12 (0.48%) Git (software)
4 8 (0.32%) Jenkins
4 8 (0.32%) Team Foundation Server
4 8 (0.32%) Visual Studio
5 7 (0.28%) MSI
6 4 (0.16%) Sonatype Nexus
6 4 (0.16%) WinDbg
7 3 (0.12%) Cucumber
7 3 (0.12%) Hudson
8 2 (0.080%) Maven
8 2 (0.080%) Selenium
8 2 (0.080%) Subversion
8 2 (0.080%) VSS/SourceSafe
9 1 (0.040%) Bitbucket
9 1 (0.040%) SQL Server Management Studio (SSMS)
9 1 (0.040%) TortoiseSVN
9 1 (0.040%) Vagrant
General
1 326 (13.07%) Finance
2 182 (7.29%) Telecoms
3 157 (6.29%) Public Sector
4 124 (4.97%) Retail
5 79 (3.17%) Law
6 72 (2.89%) Legal
7 51 (2.04%) Marketing
8 50 (2.00%) Manufacturing
9 30 (1.20%) Billing
10 29 (1.16%) Electronics
11 20 (0.80%) Advertising
12 18 (0.72%) Automotive
13 16 (0.64%) Aerospace
14 12 (0.48%) Back Office
15 11 (0.44%) Banking
15 11 (0.44%) Local Government
16 7 (0.28%) Pharmaceutical
16 7 (0.28%) Police
17 5 (0.20%) Multimedia
18 4 (0.16%) Housing Association
Job Titles
1 627 (25.13%) Analyst
2 327 (13.11%) Service Analyst
3 300 (12.02%) Service Desk Analyst
4 284 (11.38%) Service Manager
5 237 (9.50%) Support Engineer
6 174 (6.97%) Delivery Manager
7 169 (6.77%) Service Delivery Manager
8 166 (6.65%) Support Analyst
9 144 (5.77%) Network Engineer
10 127 (5.09%) IT Support
11 116 (4.65%) Infrastructure Engineer
12 108 (4.33%) 2nd Line Support
13 96 (3.85%) Applications Support
14 92 (3.69%) IT Manager
15 88 (3.53%) IT Analyst
16 87 (3.49%) 3rd Line Engineer
17 82 (3.29%) 2nd Line Engineer
18 81 (3.25%) 1st Line Support
19 77 (3.09%) Consultant
20 75 (3.01%) IT Engineer
Libraries, Frameworks & Software Standards
1 43 (1.72%) Web Services
2 38 (1.52%) .NET
3 22 (0.88%) ASP.NET
3 22 (0.88%) HTML
4 21 (0.84%) LDAP
5 17 (0.68%) jQuery
6 13 (0.52%) ActiveMQ
6 13 (0.52%) RabbitMQ
7 11 (0.44%) CSS
7 11 (0.44%) XMPP
8 10 (0.40%) Middleware
8 10 (0.40%) SAP Basis
9 9 (0.36%) AngularJS
9 9 (0.36%) HTML5
9 9 (0.36%) Kafka
10 8 (0.32%) XML
11 7 (0.28%) .NET Framework
12 6 (0.24%) ASP.NET Web API
12 6 (0.24%) LINQ
13 5 (0.20%) SailPoint
Miscellaneous
1 300 (12.02%) Management Information System
2 235 (9.42%) Analytical Skills
3 167 (6.69%) Self-Motivation
4 157 (6.29%) Data Centre
5 89 (3.57%) User Experience
6 77 (3.09%) Driving Licence
7 51 (2.04%) Video Conferencing
8 49 (1.96%) Replication
9 47 (1.88%) Clustering
10 35 (1.40%) Private Cloud
11 28 (1.12%) iSeries
12 27 (1.08%) Hybrid Cloud
13 25 (1.00%) CCTV
13 25 (1.00%) Public Cloud
14 24 (0.96%) Client/Server
14 24 (0.96%) EMC VNX
14 24 (0.96%) Smartphone
15 23 (0.92%) EMC VMAX
16 22 (0.88%) iPhone
17 20 (0.80%) e-Learning
Operating Systems
1 982 (39.36%) Windows
2 420 (16.83%) Windows Server
3 302 (12.10%) Windows 10
4 244 (9.78%) Linux
5 223 (8.94%) Windows 7
6 156 (6.25%) Windows Server 2012
7 154 (6.17%) Windows Server 2008
8 128 (5.13%) Unix
9 52 (2.08%) Solaris
9 52 (2.08%) Windows 8
10 42 (1.68%) Apple iOS
11 36 (1.44%) Windows Server 2003
12 33 (1.32%) Android
13 32 (1.28%) Windows XP
14 24 (0.96%) Mac OS
15 22 (0.88%) AIX
16 20 (0.80%) Windows 2000
17 15 (0.60%) Red Hat Enterprise Linux
18 12 (0.48%) SUSE
19 10 (0.40%) CentOS
Processes & Methodologies
1 1,144 (45.85%) ITIL
2 506 (20.28%) Service Delivery
3 447 (17.92%) Problem-Solving
4 347 (13.91%) Service Management
5 321 (12.87%) Incident Management
6 254 (10.18%) Agile Software Development
7 237 (9.50%) Problem Management
8 219 (8.78%) Continuous Improvement
9 213 (8.54%) Information Security
10 205 (8.22%) ITSM
11 198 (7.94%) Change Management
12 172 (6.89%) Infrastructure Engineering
13 171 (6.85%) Ticket Management
14 150 (6.01%) Mentoring
15 138 (5.53%) Root Cause Analysis
16 137 (5.49%) Project Management
17 126 (5.05%) Proactive Monitoring
18 123 (4.93%) Stakeholder Management
19 116 (4.65%) DevOps
20 107 (4.29%) PRINCE2
Programming Languages
1 324 (12.99%) SQL
2 137 (5.49%) PowerShell
3 82 (3.29%) C
4 43 (1.72%) JavaScript
5 41 (1.64%) Python
6 36 (1.44%) C#
7 31 (1.24%) Java
8 28 (1.12%) Bash Shell
9 26 (1.04%) PHP
9 26 (1.04%) Ruby
10 22 (0.88%) T-SQL
11 20 (0.80%) Perl
12 11 (0.44%) VBScript
13 10 (0.40%) VB
14 7 (0.28%) PL/SQL
14 7 (0.28%) VB.NET
15 6 (0.24%) Shell Script
16 3 (0.12%) Go
17 2 (0.080%) ABAP
17 2 (0.080%) JCL
Qualifications
1 229 (9.18%) Degree
2 200 (8.02%) Cisco Certification
3 191 (7.66%) Microsoft Certification
3 191 (7.66%) Security Cleared
4 127 (5.09%) SC Cleared
5 122 (4.89%) CCNP
5 122 (4.89%) ITIL Certification
6 117 (4.69%) CCNA
7 100 (4.01%) ITIL Foundation Certificate
8 96 (3.85%) MCP
9 57 (2.28%) MCSE
10 55 (2.20%) A+ Certification
11 51 (2.04%) MCSA
12 37 (1.48%) DV Cleared
13 27 (1.08%) JNCIA
13 27 (1.08%) JNCIS
14 22 (0.88%) CISSP
14 22 (0.88%) VMware Certified Professional (VCP)
15 14 (0.56%) CompTIA Security+
16 12 (0.48%) MCITP
Quality Assurance & Compliance
1 140 (5.61%) ISO/IEC 27001
2 78 (3.13%) ISO 9001
3 30 (1.20%) QA
4 28 (1.12%) GDPR
5 26 (1.04%) PCI DSS
6 17 (0.68%) ISO/IEC 20000
7 12 (0.48%) Cyber Essentials
8 11 (0.44%) Cyber Essentials PLUS
9 8 (0.32%) NIST
10 7 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 5 (0.20%) Data Quality
11 5 (0.20%) ISO 22301
12 4 (0.16%) PMO
12 4 (0.16%) Sarbanes-Oxley
13 2 (0.080%) COBIT
14 1 (0.040%) Basel II
14 1 (0.040%) BS7666
14 1 (0.040%) BS7799
14 1 (0.040%) FATCA
14 1 (0.040%) HIPAA
System Software
1 708 (28.38%) Active Directory
2 240 (9.62%) VMware Infrastructure
3 190 (7.62%) Hyper-V
4 85 (3.41%) Firmware
5 54 (2.16%) Virtual Machines
6 36 (1.44%) XenApp
7 35 (1.40%) VMware ESXi
8 32 (1.28%) Docker
9 31 (1.24%) vSphere
10 19 (0.76%) UAG
11 17 (0.68%) Terminal Services
12 16 (0.64%) NFS
12 16 (0.64%) XenDesktop
13 9 (0.36%) Terminal Server
14 8 (0.32%) Citrix Hypervisor
14 8 (0.32%) Virtual Servers
14 8 (0.32%) VirtualBox
15 7 (0.28%) DFS Replication
15 7 (0.28%) Virtual Desktop
15 7 (0.28%) VMware NSX
Systems Management
1 143 (5.73%) SCCM
2 35 (1.40%) WSUS
3 34 (1.36%) SCOM
4 28 (1.12%) Backup Exec
5 25 (1.00%) Cisco CUCM
5 25 (1.00%) Nagios
6 23 (0.92%) HP Data Protector
7 21 (0.84%) Ansible
7 21 (0.84%) Cisco UCCX
7 21 (0.84%) Opscode Chef
8 18 (0.72%) Single Sign-On
9 17 (0.68%) Kubernetes
10 15 (0.60%) Foglight
10 15 (0.60%) LiteSpeed
10 15 (0.60%) Microsoft Intune
11 14 (0.56%) Forefront Identity Manager
11 14 (0.56%) PaperCut
12 13 (0.52%) Data Guard
12 13 (0.52%) FortiGate
12 13 (0.52%) McAfee ePO
Vendors
1 860 (34.47%) Microsoft
2 338 (13.55%) VMware
3 314 (12.59%) Cisco
4 266 (10.66%) Citrix
5 169 (6.77%) ServiceNow
6 128 (5.13%) HP
7 100 (4.01%) IBM
8 95 (3.81%) Veeam
9 93 (3.73%) Oracle
10 88 (3.53%) Dell
11 77 (3.09%) Palo Alto
12 73 (2.93%) CheckPoint
13 66 (2.65%) Juniper
14 62 (2.48%) Avaya
14 62 (2.48%) SAP
15 55 (2.20%) Sony
16 50 (2.00%) EMC
16 50 (2.00%) Sun
17 49 (1.96%) Apple
17 49 (1.96%) Remedy