Period
to 19 July 2019

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 July 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
19 Jul 2019
Same period 2018 Same period 2017
Rank 92 109 106
Rank change year-on-year +17 -3 -27
Permanent jobs citing SLA 2,719 2,841 2,938
As % of all permanent IT jobs advertised in the UK excluding London 3.25% 2.87% 2.92%
As % of the Quality Assurance & Compliance category 22.72% 21.91% 25.37%
Number of salaries quoted 1,939 2,110 2,310
UK excluding London median annual salary £35,500 £36,000 £35,000
Median salary % change year-on-year -1.39% +2.86% -
10th Percentile £21,000 £20,500 £20,163
90th Percentile £60,000 £58,750 £58,750
UK median annual salary £40,000 £38,000 £37,500
% change year-on-year +5.26% +1.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 11,970 12,964 11,581
As % of all permanent IT jobs advertised in the UK excluding London 14.30% 13.11% 11.50%
Number of salaries quoted 8,469 9,749 8,968
UK excluding London median annual salary £45,000 £45,000 £42,000
Median salary % change year-on-year - +7.14% -1.18%
10th Percentile £26,000 £26,250 £24,500
90th Percentile £70,000 £67,500 £65,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 19 July 2019.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 19 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +13 897 £40,000 - 152
North of England +30 720 £37,500 +19.05% 147
Midlands +16 470 £31,500 -12.50% 107
North West +52 373 £37,500 +25.00% 81
West Midlands +6 314 £35,000 -5.41% 59
Yorkshire +3 262 £43,600 +33.13% 54
East of England +18 254 £35,000 +2.19% 60
South West -21 235 £32,000 -15.79% 63
East Midlands +16 156 £27,500 -15.38% 46
Scotland -39 89 £40,000 -11.11% 15
North East +38 85 £31,250 -15.54% 12
Wales -19 60 £38,000 +26.67% 16
Northern Ireland -16 7 £33,750 +43.62%
SLA
UK

For the 6 months to 19 July 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 1,209 (44.46%) ITIL
2 1,019 (37.48%) Windows
3 892 (32.81%) Microsoft
4 692 (25.45%) Active Directory
5 589 (21.66%) Service Delivery
6 574 (21.11%) Problem-Solving
7 470 (17.29%) Office 365
8 439 (16.15%) Service Management
9 424 (15.59%) SQL
10 420 (15.45%) VMware
11 419 (15.41%) Windows Server
12 415 (15.26%) Cisco
13 388 (14.27%) Finance
14 380 (13.98%) Microsoft Office
15 351 (12.91%) Firewall
16 335 (12.32%) Analytical Skills
17 318 (11.70%) Incident Management
18 304 (11.18%) Microsoft Azure
19 287 (10.56%) VMware Infrastructure
20 280 (10.30%) Citrix
21 261 (9.60%) WAN
21 261 (9.60%) Management Information System
22 259 (9.53%) DNS
22 259 (9.53%) Linux
23 250 (9.19%) Hyper-V
24 246 (9.05%) Change Management
25 244 (8.97%) Continuous Improvement
26 243 (8.94%) LAN
26 243 (8.94%) Windows 7
27 242 (8.90%) Cisco Certification

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 205 (7.54%) MS Exchange
2 161 (5.92%) SharePoint
3 76 (2.80%) Skype for Business
4 68 (2.50%) IIS
5 60 (2.21%) Apache
6 55 (2.02%) Exchange Server 2010
7 51 (1.88%) Exchange Server 2013
8 32 (1.18%) SAS
9 23 (0.85%) Confluence
10 22 (0.81%) Tomcat
11 20 (0.74%) CMS
12 16 (0.59%) IBM Notes
13 12 (0.44%) OpenStack
14 11 (0.40%) WebSphere
15 9 (0.33%) JBoss
16 8 (0.29%) Exchange Server 2007
16 8 (0.29%) WebLogic
17 7 (0.26%) BizTalk Server
17 7 (0.26%) nginx
18 6 (0.22%) Exchange Server 2003
Applications
1 380 (13.98%) Microsoft Office
2 203 (7.47%) Microsoft Excel
3 66 (2.43%) Microsoft PowerPoint
4 52 (1.91%) MS Visio
5 18 (0.66%) Microsoft Project
6 11 (0.40%) Acrobat
7 1 (0.037%) Adobe Creative Suite
7 1 (0.037%) Windchill
Business Applications
1 26 (0.96%) Dynamics CRM
2 24 (0.88%) Remedy ITSM
3 16 (0.59%) Dynamics NAV
4 12 (0.44%) Sage X3
5 11 (0.40%) NetSuite
6 10 (0.37%) Dynamics AX
7 9 (0.33%) CSG Singleview
8 6 (0.22%) Oracle Assets
8 6 (0.22%) SAP PP
8 6 (0.22%) SAP S/4HANA
9 5 (0.18%) SAP BPC
10 4 (0.15%) FastStats
10 4 (0.15%) SAP ERP
10 4 (0.15%) SAP MM
10 4 (0.15%) SystmOne
10 4 (0.15%) Unit4 Business World
11 3 (0.11%) Cognos Business Intelligence
11 3 (0.11%) Cognos Planning
11 3 (0.11%) Hyperion Planning
11 3 (0.11%) Sentinel
Cloud Services
1 470 (17.29%) Office 365
2 304 (11.18%) Microsoft Azure
3 114 (4.19%) Amazon AWS
4 63 (2.32%) SaaS
5 60 (2.21%) Azure Active Directory
6 48 (1.77%) IaaS
7 37 (1.36%) Cloud Computing
8 32 (1.18%) PaaS
9 29 (1.07%) Power Platform
10 23 (0.85%) Dynamics 365
10 23 (0.85%) OneDrive
11 19 (0.70%) BPaaS
12 11 (0.40%) AWS CloudFormation
13 8 (0.29%) OpenShift
14 7 (0.26%) iPaaS
14 7 (0.26%) Mimecast
14 7 (0.26%) SuccessFactors
15 5 (0.18%) G Suite
16 4 (0.15%) Responsys
16 4 (0.15%) Sumo Logic
Communications & Networking
1 351 (12.91%) Firewall
2 261 (9.60%) WAN
3 259 (9.53%) DNS
4 243 (8.94%) LAN
5 202 (7.43%) DHCP
6 191 (7.02%) TCP/IP
7 173 (6.36%) Wireless
8 171 (6.29%) VPN
9 122 (4.49%) Internet
10 120 (4.41%) Network Security
11 108 (3.97%) VoIP
12 103 (3.79%) SAN
13 81 (2.98%) Skype
14 78 (2.87%) VLAN
15 76 (2.80%) Cisco ASA
16 54 (1.99%) Wi-Fi
17 53 (1.95%) MPLS
18 52 (1.91%) Remote Desktop
18 52 (1.91%) SSL
19 45 (1.66%) BGP
Database & Business Intelligence
1 204 (7.50%) SQL Server
2 41 (1.51%) SQL Server Reporting Services
3 34 (1.25%) MySQL
4 33 (1.21%) Relational Database
5 30 (1.10%) SQL Server Integration Services
6 29 (1.07%) Oracle Database
6 29 (1.07%) Power BI
7 26 (0.96%) SQL Server 2008
8 22 (0.81%) Data Warehouse
9 17 (0.63%) SQL Server 2012
10 16 (0.59%) SQL Server Analysis Services
11 15 (0.55%) Microsoft Analysis Services
11 15 (0.55%) MS Access
12 12 (0.44%) RDBMS
13 10 (0.37%) Qlik Sense
14 9 (0.33%) BusinessObjects
14 9 (0.33%) DB2
14 9 (0.33%) Oracle Reports
14 9 (0.33%) PostgreSQL
15 8 (0.29%) SAP BW
Development Applications
1 76 (2.80%) JIRA
2 35 (1.29%) Visual Studio Team System
3 25 (0.92%) Git (software)
4 15 (0.55%) Team Foundation Server
5 12 (0.44%) Jenkins
6 11 (0.40%) Maven
6 11 (0.40%) Visual Studio
7 8 (0.29%) Sonatype Nexus
8 6 (0.22%) Cucumber
9 5 (0.18%) Bitbucket
9 5 (0.18%) CA Release Automation
9 5 (0.18%) Hudson
9 5 (0.18%) Selenium
10 4 (0.15%) Gradle
10 4 (0.15%) MSI
10 4 (0.15%) Octopus Deploy
11 3 (0.11%) Oracle APEX
12 2 (0.074%) Subversion
12 2 (0.074%) Toad
12 2 (0.074%) WinDbg
General
1 388 (14.27%) Finance
2 186 (6.84%) Telecoms
3 174 (6.40%) Retail
4 68 (2.50%) Law
5 61 (2.24%) Marketing
6 60 (2.21%) Legal
7 58 (2.13%) Manufacturing
8 49 (1.80%) Billing
9 44 (1.62%) Back Office
10 26 (0.96%) Electronics
11 25 (0.92%) Banking
12 21 (0.77%) Advertising
13 18 (0.66%) Games
14 12 (0.44%) Aerospace
15 8 (0.29%) German Language
15 8 (0.29%) Local Government
16 7 (0.26%) Automotive
16 7 (0.26%) Military
17 6 (0.22%) Publishing
18 4 (0.15%) French Language
Job Titles
1 685 (25.19%) Analyst
2 296 (10.89%) Service Manager
3 287 (10.56%) Service Analyst
4 257 (9.45%) Service Desk Analyst
5 230 (8.46%) Support Engineer
6 228 (8.39%) Support Analyst
7 198 (7.28%) Delivery Manager
8 187 (6.88%) Services Delivery Manager
9 149 (5.48%) Infrastructure Engineer
9 149 (5.48%) IT Support
10 146 (5.37%) Applications Support
11 135 (4.97%) Network Engineer
12 119 (4.38%) 2nd Line Support
13 117 (4.30%) IT Engineer
14 103 (3.79%) IT Manager
15 100 (3.68%) 3rd Line Engineer
15 100 (3.68%) IT Analyst
16 94 (3.46%) Team Leader
17 84 (3.09%) Technical Support
18 74 (2.72%) 1st Line Support
Libraries, Frameworks & Software Standards
1 73 (2.68%) .NET
2 55 (2.02%) Web Services
3 47 (1.73%) XML
4 35 (1.29%) HTML
5 30 (1.10%) ASP.NET
5 30 (1.10%) JSON
6 27 (0.99%) CSS
7 25 (0.92%) XML Messaging
8 21 (0.77%) jQuery
9 18 (0.66%) Middleware
10 17 (0.63%) .NET Framework
10 17 (0.63%) SOAP
11 16 (0.59%) AngularJS
12 15 (0.55%) LAMP
12 15 (0.55%) REST
13 10 (0.37%) HTML5
13 10 (0.37%) Node.js
13 10 (0.37%) XMPP
14 9 (0.33%) ISPF
14 9 (0.33%) LINQ
Miscellaneous
1 335 (12.32%) Analytical Skills
2 261 (9.60%) Management Information System
3 197 (7.25%) Self-Motivation
4 148 (5.44%) Data Centre
5 80 (2.94%) Driving Licence
6 65 (2.39%) User Experience
7 50 (1.84%) Public Cloud
8 46 (1.69%) Enterprise Software
9 44 (1.62%) Hybrid Cloud
10 42 (1.54%) Replication
11 41 (1.51%) e-Learning
12 31 (1.14%) iPhone
13 29 (1.07%) Clustering
14 25 (0.92%) CMDB
15 22 (0.81%) Smart Meter
16 20 (0.74%) Smartphone
17 19 (0.70%) Mainframe
18 18 (0.66%) Blackberry
19 17 (0.63%) Video Conferencing
19 17 (0.63%) Virtual Team
Operating Systems
1 1,019 (37.48%) Windows
2 419 (15.41%) Windows Server
3 259 (9.53%) Linux
4 243 (8.94%) Windows 7
5 219 (8.05%) Windows 10
6 159 (5.85%) Windows Server 2012
7 142 (5.22%) Windows Server 2008
8 102 (3.75%) Unix
9 62 (2.28%) Windows 8
10 40 (1.47%) Windows Server 2003
11 35 (1.29%) Red Hat Enterprise Linux
12 33 (1.21%) Android
13 31 (1.14%) Windows XP
14 23 (0.85%) CentOS
14 23 (0.85%) Debian
15 22 (0.81%) Apple iOS
15 22 (0.81%) Mac OS
15 22 (0.81%) Windows 2000
16 15 (0.55%) AIX
17 11 (0.40%) Solaris
Processes & Methodologies
1 1,209 (44.46%) ITIL
2 589 (21.66%) Service Delivery
3 574 (21.11%) Problem-Solving
4 439 (16.15%) Service Management
5 318 (11.70%) Incident Management
6 246 (9.05%) Change Management
7 244 (8.97%) Continuous Improvement
8 240 (8.83%) ITSM
9 222 (8.16%) Problem Management
10 189 (6.95%) Agile Software Development
11 175 (6.44%) Infrastructure Engineering
12 164 (6.03%) Project Management
13 149 (5.48%) Line Management
14 144 (5.30%) ITIL V3
15 143 (5.26%) Disaster Recovery
15 143 (5.26%) Root Cause Analysis
16 142 (5.22%) DevOps
17 119 (4.38%) PRINCE2
18 118 (4.34%) Stakeholder Management
19 116 (4.27%) Information Security
Programming Languages
1 424 (15.59%) SQL
2 145 (5.33%) PowerShell
3 102 (3.75%) Java
4 64 (2.35%) C
5 56 (2.06%) JavaScript
5 56 (2.06%) Python
6 51 (1.88%) C#
7 34 (1.25%) Perl
8 33 (1.21%) T-SQL
9 26 (0.96%) Bash Shell
10 21 (0.77%) PHP
11 17 (0.63%) Ruby
12 15 (0.55%) C++
13 13 (0.48%) VB
14 12 (0.44%) PL/SQL
14 12 (0.44%) VB.NET
15 11 (0.40%) Shell Script
16 10 (0.37%) VBScript
17 9 (0.33%) COBOL
17 9 (0.33%) JCL
Qualifications
1 242 (8.90%) Cisco Certification
2 209 (7.69%) Degree
3 202 (7.43%) Security Cleared
4 185 (6.80%) Microsoft Certification
5 156 (5.74%) CCNA
6 150 (5.52%) SC Cleared
7 134 (4.93%) CCNP
8 120 (4.41%) ITIL Foundation Certificate
9 106 (3.90%) ITIL Certification
10 82 (3.02%) MCSE
11 77 (2.83%) MCSA
12 58 (2.13%) MCP
13 51 (1.88%) A+ Certification
14 41 (1.51%) VMware Certified Professional (VCP)
15 37 (1.36%) DV Cleared
16 32 (1.18%) Computer Science Degree
17 26 (0.96%) CISSP
17 26 (0.96%) JNCIA
18 23 (0.85%) JNCIS
19 16 (0.59%) ISEB
Quality Assurance & Compliance
1 116 (4.27%) ISO/IEC 27001
2 66 (2.43%) ISO 9001
3 59 (2.17%) GDPR
4 49 (1.80%) QA
5 32 (1.18%) PCI DSS
6 13 (0.48%) Cyber Essentials
6 13 (0.48%) ISO/IEC 20000
7 10 (0.37%) Data Quality
7 10 (0.37%) PMO
8 8 (0.29%) Cyber Essentials PLUS
9 6 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 6 (0.22%) Sarbanes-Oxley
10 5 (0.18%) ITGC
11 2 (0.074%) HL7
12 1 (0.037%) BS7666
12 1 (0.037%) COBIT
12 1 (0.037%) Disclosure Scotland
12 1 (0.037%) ISO 14001
12 1 (0.037%) NIST
12 1 (0.037%) PA-DSS
System Software
1 692 (25.45%) Active Directory
2 287 (10.56%) VMware Infrastructure
3 250 (9.19%) Hyper-V
4 79 (2.91%) XenApp
5 59 (2.17%) vSphere
6 46 (1.69%) Virtual Servers
7 38 (1.40%) Docker
8 34 (1.25%) VMware ESXi
9 33 (1.21%) XenDesktop
10 27 (0.99%) Firmware
11 25 (0.92%) Virtual Machines
12 23 (0.85%) NFS
13 19 (0.70%) Microsoft Virtual Server
14 15 (0.55%) Terminal Services
15 14 (0.51%) BitLocker
16 12 (0.44%) VMware Server
17 11 (0.40%) DFS Replication
17 11 (0.40%) Terminal Server
18 10 (0.37%) iptables
18 10 (0.37%) Samba
Systems Management
1 103 (3.79%) SCCM
2 46 (1.69%) WSUS
3 31 (1.14%) vCenter Server
4 30 (1.10%) SCOM
5 27 (0.99%) Puppet
6 21 (0.77%) Ansible
6 21 (0.77%) Cisco CUCM
7 20 (0.74%) Backup Exec
7 20 (0.74%) Cisco UCCX
8 18 (0.66%) Opscode Chef
9 17 (0.63%) FortiGate
9 17 (0.63%) Nagios
9 17 (0.63%) Systems Management Server (SMS)
10 16 (0.59%) HP Data Protector
11 13 (0.48%) Kubernetes
11 13 (0.48%) Microsoft Intune
12 12 (0.44%) Perfmon
12 12 (0.44%) ServiceCenter
13 11 (0.40%) Terraform
14 10 (0.37%) SCVMM
Vendors
1 892 (32.81%) Microsoft
2 420 (15.45%) VMware
3 415 (15.26%) Cisco
4 280 (10.30%) Citrix
5 177 (6.51%) HP
6 125 (4.60%) ServiceNow
7 108 (3.97%) Dell
8 93 (3.42%) CheckPoint
9 91 (3.35%) Veeam
10 89 (3.27%) Juniper
10 89 (3.27%) Oracle
11 79 (2.91%) Palo Alto
11 79 (2.91%) Remedy
12 73 (2.68%) SAP
13 61 (2.24%) SolarWinds
14 59 (2.17%) IBM
15 57 (2.10%) Fortinet
16 53 (1.95%) Meraki
17 48 (1.77%) F5
18 46 (1.69%) Sony