SLA Jobs in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 24 June 2025, comparing them to the same period in the previous two years.

6 months to
24 Jun 2025
Same period 2024 Same period 2023
Rank 192 129 120
Rank change year-on-year -63 -9 +7
Permanent jobs citing SLA 628 1,627 1,532
As % of all permanent jobs advertised in the UK excluding London 1.56% 2.02% 2.83%
As % of the Quality Assurance & Compliance category 9.81% 16.35% 14.97%
Number of salaries quoted 480 1,276 984
10th Percentile £24,965 £23,500 £25,000
25th Percentile £28,500 £24,807 £28,750
Median annual salary (50th Percentile) £30,580 £30,000 £39,475
Median % change year-on-year +1.93% -24.00% +15.50%
75th Percentile £41,000 £46,460 £52,500
90th Percentile £58,750 £58,750 £65,000
UK median annual salary £32,500 £32,500 £40,000
% change year-on-year - -18.75% +6.67%

All Quality Assurance and Compliance Skills
UK excluding London

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the UK excluding London.

Permanent vacancies with a requirement for quality assurance or compliance skills 6,399 9,952 10,231
As % of all permanent jobs advertised in the UK excluding London 15.91% 12.36% 18.87%
Number of salaries quoted 3,108 6,384 4,356
10th Percentile £29,000 £25,000 £28,375
25th Percentile £40,000 £32,500 £38,500
Median annual salary (50th Percentile) £55,000 £47,500 £50,000
Median % change year-on-year +15.79% -5.00% +2.35%
75th Percentile £70,600 £62,500 £66,250
90th Percentile £80,000 £77,500 £80,000
UK median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

Salary distribution for jobs citing SLA in the UK excluding London over the 6 months to 24 June 2025.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 24 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +11 193 £30,580 +8.75% 177
North of England -87 133 £29,000 -3.33% 267
West Midlands +11 126 £30,580 +8.75% 112
South East -98 120 £37,500 +19.05% 224
South West +40 82 £31,500 -16.00% 110
East of England -4 78 £32,000 -1.54% 89
North West -77 69 £25,480 -13.63% 167
East Midlands +35 67 £29,500 +3.51% 65
Yorkshire -12 56 £29,000 -31.76% 78
Wales -4 17 £38,094 +46.52% 27
North East -12 8 £22,500 -9.86% 22
Scotland +28 5 £57,500 +126.33% 67
Northern Ireland +33 1 - - 30
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (7.80%) Microsoft Exchange
2 33 (5.25%) Confluence
3 22 (3.50%) SharePoint
4 13 (2.07%) JBoss
4 13 (2.07%) Red Hat Fuse
5 9 (1.43%) OpenEdge
6 8 (1.27%) IIS
7 3 (0.48%) Skype for Business
8 1 (0.16%) Apache
8 1 (0.16%) Exchange Server 2010
8 1 (0.16%) Tomcat
Applications
1 52 (8.28%) Microsoft Office
2 48 (7.64%) Microsoft Excel
3 5 (0.80%) Microsoft PowerPoint
4 1 (0.16%) MS Visio
4 1 (0.16%) Spreadsheet
4 1 (0.16%) Weka
Business Applications
1 75 (11.94%) Salesforce CRM
2 3 (0.48%) Unit4 Business World
3 2 (0.32%) Dynamics CRM
3 2 (0.32%) Dynamics NAV
3 2 (0.32%) SAP S/4HANA
4 1 (0.16%) assyst
4 1 (0.16%) Infor M3
4 1 (0.16%) Oracle Financials
4 1 (0.16%) Oracle Payroll
4 1 (0.16%) Remedy ITSM
Cloud Services
1 121 (19.27%) Microsoft 365
2 49 (7.80%) Azure
3 46 (7.32%) SaaS
4 29 (4.62%) Entra ID
5 26 (4.14%) AWS
6 14 (2.23%) IaaS
7 13 (2.07%) Amazon ECS
7 13 (2.07%) Amazon EKS
7 13 (2.07%) Serverless
8 10 (1.59%) OneDrive
9 8 (1.27%) PaaS
10 7 (1.11%) Power Platform
11 5 (0.80%) Mimecast
12 4 (0.64%) Salesforce Service Cloud
12 4 (0.64%) SuccessFactors
13 3 (0.48%) GCP
13 3 (0.48%) Google Workspace
13 3 (0.48%) Power Automate
13 3 (0.48%) PowerApps
14 2 (0.32%) Dynamics 365
Communications & Networking
1 35 (5.57%) LAN
2 32 (5.10%) WAN
3 28 (4.46%) Firewall
4 27 (4.30%) DNS
5 24 (3.82%) Remote Desktop
6 23 (3.66%) DHCP
7 18 (2.87%) Cisco IOS
8 16 (2.55%) MPLS
9 15 (2.39%) BGP
9 15 (2.39%) Junos
10 14 (2.23%) IPsec
10 14 (2.23%) TCP/IP
10 14 (2.23%) VPN
11 10 (1.59%) Wireless
12 9 (1.43%) SAN
13 8 (1.27%) Internet
13 8 (1.27%) VoIP
14 7 (1.11%) Ethernet
14 7 (1.11%) VLAN
15 6 (0.96%) Wi-Fi
Database & Business Intelligence
1 14 (2.23%) PostgreSQL
2 13 (2.07%) Relational Database
3 6 (0.96%) SQL Server
4 4 (0.64%) Power BI
5 3 (0.48%) Tableau
6 2 (0.32%) NoSQL
7 1 (0.16%) Azure SQL Database
7 1 (0.16%) MySQL
7 1 (0.16%) Oracle Reports
Development Applications
1 37 (5.89%) JIRA
2 14 (2.23%) Git
3 13 (2.07%) Jenkins
3 13 (2.07%) JUnit
4 1 (0.16%) Subversion
4 1 (0.16%) Visual Studio
General
1 243 (38.69%) Social Skills
2 68 (10.83%) Finance
2 68 (10.83%) Law
3 42 (6.69%) Organisational Skills
4 33 (5.25%) Analytical Skills
5 29 (4.62%) Marketing
6 20 (3.18%) Inclusion and Diversity
7 19 (3.03%) Back Office
7 19 (3.03%) Public Sector
8 18 (2.87%) Electronics
8 18 (2.87%) Legal
9 17 (2.71%) Manufacturing
10 13 (2.07%) Retail
11 12 (1.91%) Telecoms
12 9 (1.43%) Banking
12 9 (1.43%) Welsh Language
13 7 (1.11%) Private Banking
14 6 (0.96%) Presentation Skills
15 5 (0.80%) Pharmaceutical
16 3 (0.48%) Financial Institution
Job Titles
1 159 (25.32%) Analyst
2 96 (15.29%) Support Analyst
3 90 (14.33%) IT Support
4 89 (14.17%) 2nd Line Support
5 83 (13.22%) Business Manager
6 75 (11.94%) Business Development Manager
6 75 (11.94%) Development Manager
7 54 (8.60%) Desktop Support
8 48 (7.64%) IT Analyst
9 46 (7.32%) IT Support Analyst
10 38 (6.05%) Support Engineer
11 34 (5.41%) 2nd Line Support Analyst
11 34 (5.41%) Support Technician
12 32 (5.10%) Architect
12 32 (5.10%) Desktop Support Technician
12 32 (5.10%) Desktop Technician
13 31 (4.94%) Lead
14 30 (4.78%) 1st Line Support
15 29 (4.62%) Technical Support
16 28 (4.46%) Service Analyst
Libraries, Frameworks & Software Standards
1 15 (2.39%) REST
1 15 (2.39%) SOAP
1 15 (2.39%) Web Services
2 13 (2.07%) Apache Camel
2 13 (2.07%) J2EE
2 13 (2.07%) RESTful
2 13 (2.07%) Spring
2 13 (2.07%) Spring Boot
3 5 (0.80%) SAML
4 4 (0.64%) HTML
5 2 (0.32%) .NET
5 2 (0.32%) Elastic Stack
5 2 (0.32%) JSON
5 2 (0.32%) LDAP
5 2 (0.32%) OAuth
5 2 (0.32%) XML
6 1 (0.16%) CSS
6 1 (0.16%) JMS
6 1 (0.16%) XMPP
Miscellaneous
1 40 (6.37%) Management Information System
2 26 (4.14%) Data Centre
3 24 (3.82%) Driving Licence
3 24 (3.82%) Self-Motivation
4 23 (3.66%) Social Media
5 22 (3.50%) Onboarding
6 16 (2.55%) Data Protection Act
7 13 (2.07%) Distributed Systems
8 8 (1.27%) IoT
9 7 (1.11%) PKI
10 6 (0.96%) iPad
11 5 (0.80%) iPhone
11 5 (0.80%) iSeries
12 4 (0.64%) Biopharmaceutical
12 4 (0.64%) Client/Server
12 4 (0.64%) Video Conferencing
13 3 (0.48%) CCTV
13 3 (0.48%) Private Cloud
14 2 (0.32%) Clustering
14 2 (0.32%) Fat Client
Operating Systems
1 165 (26.27%) Windows
2 66 (10.51%) Windows Server
3 36 (5.73%) Windows 10
4 28 (4.46%) Linux
5 18 (2.87%) Android
6 12 (1.91%) Mac OS
7 11 (1.75%) Apple iOS
8 9 (1.43%) Windows Server 2019
9 5 (0.80%) CentOS
9 5 (0.80%) Rocky
9 5 (0.80%) Ubuntu
9 5 (0.80%) Windows Server 2016
9 5 (0.80%) Windows Vista
10 4 (0.64%) Mac OS X
10 4 (0.64%) Windows Server 2012
11 3 (0.48%) Windows 7
12 2 (0.32%) Windows Server 2003
12 2 (0.32%) Windows Server 2008
13 1 (0.16%) AIX
Processes & Methodologies
1 233 (37.10%) Customer Service
2 144 (22.93%) ITIL
3 137 (21.82%) Problem-Solving
4 110 (17.52%) Continuous Improvement
5 103 (16.40%) Incident Management
6 91 (14.49%) Value Proposition
7 85 (13.54%) CRM
8 80 (12.74%) B2B
9 76 (12.10%) Business Development
10 75 (11.94%) Active Listening
10 75 (11.94%) Deadline-Driven
11 72 (11.46%) Service Delivery
12 69 (10.99%) ITSM
13 52 (8.28%) Agile
14 49 (7.80%) Process Improvement
15 47 (7.48%) Change Management
15 47 (7.48%) Customer Experience
16 43 (6.85%) Patch Management
16 43 (6.85%) Service Management
17 41 (6.53%) Root Cause Analysis
Programming Languages
1 85 (13.54%) SQL
2 14 (2.23%) Java
2 14 (2.23%) Progress 4GL
3 13 (2.07%) PowerShell
4 5 (0.80%) Kusto Query Language
5 4 (0.64%) Python
6 3 (0.48%) PHP
6 3 (0.48%) VB
7 1 (0.16%) Bash
7 1 (0.16%) C++
7 1 (0.16%) JavaScript
7 1 (0.16%) PL/SQL
Qualifications
1 99 (15.76%) Security Cleared
2 91 (14.49%) SC Cleared
3 75 (11.94%) Degree
4 48 (7.64%) DBS Check
5 31 (4.94%) Microsoft Certification
6 28 (4.46%) Cisco Certification
7 25 (3.98%) CCNA
8 23 (3.66%) Network+ Certification
9 22 (3.50%) CCNP
10 19 (3.03%) MCITP
11 16 (2.55%) CTC Cleared
12 14 (2.23%) A+ Certification
12 14 (2.23%) Azure Certification
12 14 (2.23%) JNCIS
13 9 (1.43%) CompTIA CySA+
13 9 (1.43%) MCSA
14 8 (1.27%) ITIL Foundation Certificate
14 8 (1.27%) MCSE
15 6 (0.96%) DV Cleared
15 6 (0.96%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (1.75%) GDPR
2 4 (0.64%) Sarbanes-Oxley
3 3 (0.48%) Accessibility
3 3 (0.48%) ISO/IEC 27001
3 3 (0.48%) PMO
4 2 (0.32%) COSHH
5 1 (0.16%) Cyber Essentials
5 1 (0.16%) QA
System Software
1 96 (15.29%) Active Directory
2 19 (3.03%) VMware Infrastructure
3 17 (2.71%) Hyper-V
3 17 (2.71%) Virtual Desktop
4 13 (2.07%) Docker
5 7 (1.11%) Firmware
6 5 (0.80%) VMware ESXi
7 2 (0.32%) Virtual Servers
8 1 (0.16%) Virtual Machines
8 1 (0.16%) vSphere
Systems Management
1 19 (3.03%) Ansible
2 14 (2.23%) Kubernetes
3 10 (1.59%) Microsoft Intune
4 9 (1.43%) SCCM
5 5 (0.80%) AirWatch
5 5 (0.80%) FortiGate
5 5 (0.80%) Jamf Pro
5 5 (0.80%) QRadar
5 5 (0.80%) Single Sign-On
6 2 (0.32%) Graylog
6 2 (0.32%) SCOM
6 2 (0.32%) SCOrch
6 2 (0.32%) SCSM
6 2 (0.32%) WSUS
7 1 (0.16%) Autotask
7 1 (0.16%) Backup Exec
7 1 (0.16%) Nagios
7 1 (0.16%) NetBackup
7 1 (0.16%) Terraform
Vendors
1 198 (31.53%) Microsoft
2 87 (13.85%) SAP
3 84 (13.38%) Salesforce
4 60 (9.55%) Cisco
5 34 (5.41%) VMware
6 27 (4.30%) Juniper
7 20 (3.18%) Apple
8 16 (2.55%) ServiceNow
9 14 (2.23%) Progress
10 13 (2.07%) Dell
11 11 (1.75%) Meraki
12 10 (1.59%) McAfee
13 9 (1.43%) AlienVault
14 8 (1.27%) Oracle
14 8 (1.27%) Splunk
14 8 (1.27%) Veeam
15 7 (1.11%) Avaloq
16 6 (0.96%) Citrix
16 6 (0.96%) HP
17 5 (0.80%) Barracuda Networks