Period
to 18 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 110 113 83
Rank change year-on-year +3 -30 +9
Permanent jobs citing SLA 2,595 2,782 3,786
As % of all permanent IT jobs advertised in the UK excluding London 2.81% 2.88% 3.42%
As % of the Quality Assurance & Compliance category 20.77% 24.67% 26.16%
Number of salaries quoted 1,955 2,140 2,893
UK excluding London median annual salary £36,500 £35,000 £35,000
Median salary % change year-on-year +4.29% - -
10th Percentile £19,750 £20,500 £20,125
90th Percentile £60,000 £62,500 £58,000
UK median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 12,491 11,276 14,475
As % of all permanent IT jobs advertised in the UK excluding London 13.52% 11.67% 13.08%
Number of salaries quoted 9,342 8,707 11,149
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,000 £25,000 £25,000
90th Percentile £68,450 £67,500 £67,500
UK median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 18 October 2018.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -16 759 £40,500 +8.00% 82
North of England -9 579 £35,000 +20.69% 89
Midlands +20 515 £35,000 - 44
West Midlands +29 349 £36,000 -7.69% 34
East of England -21 293 £32,500 - 40
North West -29 279 £31,000 +12.73% 42
South West +15 268 £33,500 -7.59% 33
Yorkshire +30 244 £35,000 +16.67% 29
East Midlands +10 166 £30,000 -7.69% 10
Scotland +17 133 £43,250 +33.08% 8
Wales -9 72 £30,000 -20.00% 9
North East -5 55 £37,500 - 18
Northern Ireland +11 6 £23,500 -21.67% 4
SLA
UK

For the 6 months to 18 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 1,169 (45.05%) ITIL
2 909 (35.03%) Windows
3 810 (31.21%) Microsoft
4 568 (21.89%) Active Directory
5 489 (18.84%) Service Delivery
6 485 (18.69%) Service Management
7 463 (17.84%) Finance
8 414 (15.95%) VMware
9 398 (15.34%) Incident Management
10 380 (14.64%) Problem-Solving
11 359 (13.83%) Windows Server
12 356 (13.72%) Microsoft Office
13 346 (13.33%) Cisco
14 335 (12.91%) Office 365
15 323 (12.45%) SQL
16 309 (11.91%) VMware Infrastructure
17 294 (11.33%) LAN
18 291 (11.21%) WAN
19 290 (11.18%) Windows 7
20 288 (11.10%) Problem Management
21 286 (11.02%) Linux
22 265 (10.21%) Firewall
23 263 (10.13%) Citrix
24 246 (9.48%) Microsoft Excel
24 246 (9.48%) Degree
25 245 (9.44%) Change Management
26 241 (9.29%) SQL Server
27 233 (8.98%) ITSM
27 233 (8.98%) Analytical Skills
28 226 (8.71%) Microsoft Azure

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (5.74%) MS Exchange
2 135 (5.20%) SharePoint
3 79 (3.04%) Skype for Business
4 52 (2.00%) IIS
5 48 (1.85%) Exchange Server 2010
6 36 (1.39%) Exchange Server 2013
7 30 (1.16%) WebLogic
8 24 (0.92%) Apache
9 20 (0.77%) MQSeries
10 18 (0.69%) CMS
11 17 (0.66%) Exchange Server 2007
12 16 (0.62%) Elasticsearch
12 16 (0.62%) Exchange Server 2003
12 16 (0.62%) IBM Notes
13 13 (0.50%) Apache Solr
13 13 (0.50%) Blackberry Enterprise Server
14 12 (0.46%) SharePoint Server
15 11 (0.42%) Tomcat
16 8 (0.31%) nginx
16 8 (0.31%) SharePoint 2013
Applications
1 356 (13.72%) Microsoft Office
2 246 (9.48%) Microsoft Excel
3 158 (6.09%) Microsoft PowerPoint
4 48 (1.85%) MS Visio
5 28 (1.08%) Microsoft Project
6 8 (0.31%) Acrobat
7 6 (0.23%) Spreadsheet
8 1 (0.039%) Open Workbench
Business Applications
1 36 (1.39%) Dynamics CRM
2 25 (0.96%) SAP ERP
3 14 (0.54%) Remedy ITSM
4 11 (0.42%) Dynamics AX
5 8 (0.31%) assyst
6 6 (0.23%) Siebel CRM
7 4 (0.15%) SAP ECC
8 3 (0.12%) Oracle Applications
8 3 (0.12%) PeopleSoft Financials
8 3 (0.12%) Visualfiles
9 2 (0.077%) BASE24
9 2 (0.077%) Exstream
9 2 (0.077%) PeopleSoft HRMS
9 2 (0.077%) SAP BPC
9 2 (0.077%) SAP CRM
9 2 (0.077%) SAP Forecasting and Replenishment
10 1 (0.039%) Infor M3
10 1 (0.039%) Oracle Cash Management
10 1 (0.039%) Oracle Payables
10 1 (0.039%) Oracle Receivables
Cloud Services
1 335 (12.91%) Office 365
2 226 (8.71%) Microsoft Azure
3 139 (5.36%) Amazon AWS
4 52 (2.00%) SaaS
5 40 (1.54%) Cloud Computing
6 39 (1.50%) IaaS
7 24 (0.92%) Azure Active Directory
8 21 (0.81%) PaaS
9 19 (0.73%) AWS Lambda
9 19 (0.73%) DigitalOcean
9 19 (0.73%) Dynamics 365
9 19 (0.73%) Serverless
10 18 (0.69%) G Suite
11 7 (0.27%) Yammer
12 6 (0.23%) Boomi
12 6 (0.23%) OneDrive
13 5 (0.19%) Mimecast
14 4 (0.15%) AdWords
14 4 (0.15%) Amazon EC2
14 4 (0.15%) AWS CloudFormation
Communications & Networking
1 294 (11.33%) LAN
2 291 (11.21%) WAN
3 265 (10.21%) Firewall
4 171 (6.59%) TCP/IP
5 156 (6.01%) DNS
6 149 (5.74%) VPN
7 125 (4.82%) VoIP
8 110 (4.24%) SAN
9 106 (4.08%) Wireless
10 97 (3.74%) Internet
11 93 (3.58%) DHCP
12 83 (3.20%) Ethernet
13 76 (2.93%) BGP
14 74 (2.85%) Cisco Nexus
15 69 (2.66%) MPLS
16 67 (2.58%) Skype
16 67 (2.58%) Wireshark
17 65 (2.50%) Wi-Fi
18 52 (2.00%) Cisco IOS
19 51 (1.97%) Cisco ASA
Database & Business Intelligence
1 241 (9.29%) SQL Server
2 51 (1.97%) MySQL
3 38 (1.46%) Relational Database
3 38 (1.46%) SQL Server 2008
4 33 (1.27%) Oracle Reports
5 30 (1.16%) SQL Server Reporting Services
6 27 (1.04%) GIS
7 25 (0.96%) SQL Server Integration Services
8 23 (0.89%) Oracle Database
8 23 (0.89%) Redis
9 22 (0.85%) Data Warehouse
10 19 (0.73%) RDBMS
10 19 (0.73%) SQL Server 2012
11 17 (0.66%) SQL Server 2016
12 15 (0.58%) BusinessObjects
13 14 (0.54%) NoSQL
14 13 (0.50%) SQL Server Analysis Services
15 10 (0.39%) Data Mining
15 10 (0.39%) Oracle Database 11g
16 9 (0.35%) DB2
Development Applications
1 45 (1.73%) VSS/SourceSafe
2 32 (1.23%) Git (software)
3 23 (0.89%) JIRA
4 13 (0.50%) Team Foundation Server
4 13 (0.50%) Visual Studio
5 10 (0.39%) Oracle Forms
6 7 (0.27%) Jenkins
7 6 (0.23%) SQL Server Management Studio (SSMS)
8 5 (0.19%) GCC
8 5 (0.19%) Subversion
8 5 (0.19%) Visual Studio Team System
8 5 (0.19%) Visual Studio Tools for Office
9 4 (0.15%) Bitbucket
9 4 (0.15%) Octopus Deploy
10 3 (0.12%) Maven
10 3 (0.12%) PeopleTools
11 2 (0.077%) AdminStudio
11 2 (0.077%) Atlassian Bamboo
11 2 (0.077%) Grunt
11 2 (0.077%) MSI
General
1 463 (17.84%) Finance
2 215 (8.29%) Retail
3 171 (6.59%) Telecoms
4 71 (2.74%) Legal
5 69 (2.66%) Law
6 64 (2.47%) Marketing
7 55 (2.12%) Banking
8 53 (2.04%) Back Office
9 32 (1.23%) Billing
10 30 (1.16%) Manufacturing
11 28 (1.08%) Electronics
12 23 (0.89%) Games
13 19 (0.73%) Hindi Language
13 19 (0.73%) Punjabi Language
13 19 (0.73%) Urdu Language
14 16 (0.62%) Advertising
15 15 (0.58%) Investment Banking
16 14 (0.54%) Military
17 10 (0.39%) Publishing
18 9 (0.35%) Automotive
Job Titles
1 596 (22.97%) Analyst
2 291 (11.21%) Service Manager
3 248 (9.56%) Support Engineer
4 246 (9.48%) Service Analyst
5 223 (8.59%) Support Analyst
6 218 (8.40%) Service Desk Analyst
7 152 (5.86%) Network Engineer
8 148 (5.70%) IT Support
9 143 (5.51%) Delivery Manager
10 142 (5.47%) IT Manager
11 137 (5.28%) Team Leader
12 128 (4.93%) Services Delivery Manager
13 123 (4.74%) Desktop Support
13 123 (4.74%) Infrastructure Engineer
14 113 (4.35%) Applications Support
15 103 (3.97%) IT Analyst
16 98 (3.78%) 2nd Line Support
17 92 (3.55%) 1st Line Support
18 84 (3.24%) Technical Support
19 79 (3.04%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 75 (2.89%) HTML
2 73 (2.81%) .NET
3 71 (2.74%) CSS
4 47 (1.81%) ASP.NET
5 46 (1.77%) Web Services
6 45 (1.73%) XML
7 40 (1.54%) AngularJS
8 30 (1.16%) Middleware
9 23 (0.89%) Oracle Fusion
10 21 (0.81%) Node.js
11 17 (0.66%) HTML5
12 16 (0.62%) ASP.NET Web API
13 15 (0.58%) Express
13 15 (0.58%) JSON
13 15 (0.58%) Sails.js
14 12 (0.46%) Elastic Stack
15 11 (0.42%) Flash
15 11 (0.42%) SOAP
15 11 (0.42%) Spring
15 11 (0.42%) X-Windows
Miscellaneous
1 233 (8.98%) Analytical Skills
2 219 (8.44%) Data Centre
3 216 (8.32%) Management Information System
4 164 (6.32%) Self-Motivation
5 101 (3.89%) Driving Licence
6 70 (2.70%) Computer Science
7 57 (2.20%) Blackberry
8 52 (2.00%) Replication
9 45 (1.73%) User Experience
10 40 (1.54%) Virtual Team
11 29 (1.12%) CMDB
11 29 (1.12%) NHS
12 27 (1.04%) iPad
12 27 (1.04%) iPhone
13 25 (0.96%) Greenfield Project
14 22 (0.85%) Clustering
15 21 (0.81%) Client/Server
15 21 (0.81%) EPoS
15 21 (0.81%) Fat Client
15 21 (0.81%) Thin Client
Operating Systems
1 909 (35.03%) Windows
2 359 (13.83%) Windows Server
3 290 (11.18%) Windows 7
4 286 (11.02%) Linux
5 193 (7.44%) Windows Server 2008
6 187 (7.21%) Windows 10
7 163 (6.28%) Windows Server 2012
8 141 (5.43%) Unix
9 92 (3.55%) Windows 8
10 53 (2.04%) Windows Server 2003
11 52 (2.00%) Apple iOS
12 46 (1.77%) Android
13 38 (1.46%) Red Hat Enterprise Linux
14 36 (1.39%) Mac OS X
15 33 (1.27%) Solaris
16 30 (1.16%) Windows XP
17 27 (1.04%) CentOS
18 23 (0.89%) Mac OS
18 23 (0.89%) Ubuntu
19 22 (0.85%) AIX
Processes & Methodologies
1 1,169 (45.05%) ITIL
2 489 (18.84%) Service Delivery
3 485 (18.69%) Service Management
4 398 (15.34%) Incident Management
5 380 (14.64%) Problem-Solving
6 288 (11.10%) Problem Management
7 245 (9.44%) Change Management
8 233 (8.98%) ITSM
9 195 (7.51%) Continuous Improvement
10 191 (7.36%) Stakeholder Management
11 179 (6.90%) Agile Software Development
12 174 (6.71%) Root Cause Analysis
13 168 (6.47%) ITIL V3
14 153 (5.90%) Project Management
15 151 (5.82%) Infrastructure Engineering
16 137 (5.28%) Disaster Recovery
17 134 (5.16%) CRM
18 111 (4.28%) Contract Management
19 102 (3.93%) Data Protection
20 97 (3.74%) Decision-Making
Programming Languages
1 323 (12.45%) SQL
2 90 (3.47%) PowerShell
3 79 (3.04%) Java
4 68 (2.62%) Python
5 63 (2.43%) JavaScript
6 61 (2.35%) C#
7 49 (1.89%) T-SQL
8 45 (1.73%) PHP
9 35 (1.35%) C
10 30 (1.16%) Shell Script
11 25 (0.96%) Perl
12 24 (0.92%) Bash Shell
13 23 (0.89%) PL/SQL
14 18 (0.69%) VBA
15 15 (0.58%) ES6
15 15 (0.58%) ES8
16 13 (0.50%) VB
17 9 (0.35%) VBScript
18 7 (0.27%) ABAP
18 7 (0.27%) Ruby
Qualifications
1 246 (9.48%) Degree
2 200 (7.71%) Cisco Certification
3 199 (7.67%) Microsoft Certification
4 187 (7.21%) Security Cleared
5 178 (6.86%) ITIL Certification
6 154 (5.93%) SC Cleared
7 142 (5.47%) CCNA
8 114 (4.39%) MCSE
9 107 (4.12%) CCNP
10 76 (2.93%) ITIL Foundation Certificate
11 62 (2.39%) MCP
12 60 (2.31%) MCSA
13 53 (2.04%) ISEB
14 50 (1.93%) DV Cleared
15 47 (1.81%) A+ Certification
15 47 (1.81%) VMware Certified Professional (VCP)
16 35 (1.35%) HNC
17 34 (1.31%) Computer Science Degree
18 28 (1.08%) MCITP
18 28 (1.08%) Network+ Certification
Quality Assurance & Compliance
1 89 (3.43%) GDPR
2 73 (2.81%) ISO/IEC 27001
3 47 (1.81%) QA
4 38 (1.46%) PMO
5 30 (1.16%) ISO/IEC 20000
6 18 (0.69%) PCI DSS
7 13 (0.50%) Sarbanes-Oxley
8 12 (0.46%) ISO 9001
9 10 (0.39%) Data Quality
10 8 (0.31%) Cyber Essentials
11 5 (0.19%) COBIT
12 3 (0.12%) Government Security Classifications
13 2 (0.077%) ISO 14001
13 2 (0.077%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 1 (0.039%) BS25999
14 1 (0.039%) Cyber Essentials PLUS
14 1 (0.039%) Disclosure Scotland
14 1 (0.039%) HL7
14 1 (0.039%) ISO 22301
14 1 (0.039%) ISO 8583
System Software
1 568 (21.89%) Active Directory
2 309 (11.91%) VMware Infrastructure
3 152 (5.86%) Hyper-V
4 72 (2.77%) XenApp
5 62 (2.39%) XenDesktop
6 58 (2.24%) vSphere
7 49 (1.89%) Firmware
8 48 (1.85%) VMware ESXi
9 44 (1.70%) Virtual Machines
10 32 (1.23%) Docker
11 27 (1.04%) Virtual Servers
12 24 (0.92%) Microsoft App-V
13 22 (0.85%) Terminal Services
14 17 (0.66%) BitLocker
15 13 (0.50%) Oracle RAC
16 11 (0.42%) VMware Workstation
17 8 (0.31%) NFS
18 7 (0.27%) XenServer
19 6 (0.23%) Veritas Cluster Server
20 5 (0.19%) GPFS
Systems Management
1 168 (6.47%) SCCM
2 60 (2.31%) Nagios
3 50 (1.93%) NetBackup
4 44 (1.70%) Cisco LMS
4 44 (1.70%) Opsview
4 44 (1.70%) Puppet
5 38 (1.46%) Backup Exec
6 32 (1.23%) SCOM
7 30 (1.16%) SCVMM
8 28 (1.08%) Oracle Enterprise Manager
9 22 (0.85%) WSUS
10 19 (0.73%) Norton AntiVirus
11 15 (0.58%) Opscode Chef
12 13 (0.50%) ServiceCenter
13 12 (0.46%) Systems Management Server (SMS)
14 11 (0.42%) HP Data Protector
15 10 (0.39%) Ansible
15 10 (0.39%) Microsoft Intune
15 10 (0.39%) Terraform
15 10 (0.39%) vCenter Server
Vendors
1 810 (31.21%) Microsoft
2 414 (15.95%) VMware
3 346 (13.33%) Cisco
4 263 (10.13%) Citrix
5 184 (7.09%) Oracle
6 164 (6.32%) HP
7 106 (4.08%) ServiceNow
8 100 (3.85%) SAP
9 71 (2.74%) Apple
10 68 (2.62%) CheckPoint
11 65 (2.50%) Remedy
12 60 (2.31%) Juniper
13 58 (2.24%) SolarWinds
14 57 (2.20%) IBM
15 54 (2.08%) NetApp
15 54 (2.08%) Veeam
16 53 (2.04%) Dell
17 41 (1.58%) Fortinet
18 40 (1.54%) Salesforce.com
19 38 (1.46%) Symantec