Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 110 107 78
Rank change year-on-year -3 -29 +6
Permanent jobs citing SLA 2,851 2,923 4,066
As % of all permanent IT jobs advertised in the UK excluding London 2.87% 2.91% 3.51%
As % of the Quality Assurance & Compliance category 21.60% 25.34% 26.23%
Number of salaries quoted 2,118 2,302 3,118
UK excluding London median annual salary £36,500 £35,000 £35,000
Median salary % change year-on-year +4.29% - -
10th Percentile £20,500 £20,163 £20,000
90th Percentile £58,750 £58,750 £57,500
UK median annual salary £38,000 £37,500 £37,500
% change year-on-year +1.33% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 13,199 11,537 15,504
As % of all permanent IT jobs advertised in the UK excluding London 13.27% 11.48% 13.38%
Number of salaries quoted 9,945 8,927 12,087
UK excluding London median annual salary £45,000 £42,000 £42,500
Median salary % change year-on-year +7.14% -1.18% +6.25%
10th Percentile £26,250 £24,500 £24,750
90th Percentile £67,500 £65,000 £67,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 20 July 2018.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -8 878 £40,000 +6.67% 74
North of England 0 597 £31,500 +14.55% 79
Midlands +26 526 £36,000 +2.86% 52
East of England -7 369 £34,250 -16.46% 28
West Midlands +30 354 £37,161 -0.90% 26
North West -27 290 £30,000 +9.09% 37
South West +10 272 £38,000 +15.15% 25
Yorkshire +25 253 £33,000 +17.33% 34
East Midlands +27 172 £32,500 +8.33% 26
Scotland +8 150 £45,000 +38.46% 11
Wales +12 98 £30,000 -14.29% 5
North East -21 54 £37,000 +2.07% 8
Northern Ireland -3 6 £23,500 -7.84%
SLA
UK

For the 6 months to 20 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 1,247 (43.74%) ITIL
2 1,094 (38.37%) Windows
3 895 (31.39%) Microsoft
4 592 (20.76%) Active Directory
5 535 (18.77%) Service Management
6 532 (18.66%) Service Delivery
7 508 (17.82%) Finance
8 466 (16.35%) VMware
9 450 (15.78%) Windows Server
10 448 (15.71%) Problem-Solving
11 414 (14.52%) Cisco
12 384 (13.47%) Microsoft Office
13 379 (13.29%) SQL
14 362 (12.70%) Incident Management
15 328 (11.50%) Office 365
16 316 (11.08%) WAN
17 312 (10.94%) Citrix
18 310 (10.87%) VMware Infrastructure
19 307 (10.77%) LAN
20 297 (10.42%) Windows 7
21 292 (10.24%) SQL Server
22 291 (10.21%) Problem Management
23 283 (9.93%) ITSM
24 281 (9.86%) Linux
25 276 (9.68%) Firewall
26 267 (9.37%) Degree
26 267 (9.37%) Analytical Skills
27 260 (9.12%) Microsoft Excel
28 252 (8.84%) Microsoft Certification
29 239 (8.38%) Security Cleared

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 181 (6.35%) MS Exchange
2 139 (4.88%) SharePoint
3 76 (2.67%) Skype for Business
4 65 (2.28%) Exchange Server 2010
5 58 (2.03%) IIS
6 43 (1.51%) Exchange Server 2013
7 24 (0.84%) Apache
8 22 (0.77%) Blackberry Enterprise Server
9 21 (0.74%) Exchange Server 2007
10 14 (0.49%) WebLogic
11 13 (0.46%) Exchange Server 2003
11 13 (0.46%) SharePoint Server
12 12 (0.42%) CMS
12 12 (0.42%) WebSphere
13 11 (0.39%) Oracle SOA Suite
13 11 (0.39%) Tomcat
14 7 (0.25%) Site Server
15 6 (0.21%) IBM Notes
15 6 (0.21%) Sitecore CMS
15 6 (0.21%) Umbraco
Applications
1 384 (13.47%) Microsoft Office
2 260 (9.12%) Microsoft Excel
3 150 (5.26%) Microsoft PowerPoint
4 31 (1.09%) MS Visio
5 18 (0.63%) Spreadsheet
6 10 (0.35%) Microsoft Project
7 4 (0.14%) Acrobat
7 4 (0.14%) ProjectWise
8 2 (0.070%) HipChat
9 1 (0.035%) InfoPath
9 1 (0.035%) Open Workbench
Business Applications
1 33 (1.16%) Remedy ITSM
2 31 (1.09%) Dynamics CRM
3 20 (0.70%) SAP ERP
4 15 (0.53%) Dynamics AX
5 9 (0.32%) Dynamics NAV
6 8 (0.28%) assyst
6 8 (0.28%) SAP CO
6 8 (0.28%) SAP FI
7 6 (0.21%) SAP FI/CO
8 5 (0.18%) Oracle EBS R12
9 4 (0.14%) Oracle Assets
9 4 (0.14%) Oracle Payables
9 4 (0.14%) Oracle Receivables
10 3 (0.11%) Oracle ERP
10 3 (0.11%) Oracle Financials
10 3 (0.11%) Oracle General Ledger
10 3 (0.11%) Oracle Internet Expenses
10 3 (0.11%) Oracle Subledger Accounting
10 3 (0.11%) PeopleSoft Financials
10 3 (0.11%) SAP CRM
Cloud Services
1 328 (11.50%) Office 365
2 209 (7.33%) Microsoft Azure
3 123 (4.31%) Amazon AWS
4 53 (1.86%) SaaS
5 36 (1.26%) IaaS
6 35 (1.23%) Cloud Computing
7 23 (0.81%) Dynamics 365
8 20 (0.70%) Azure Active Directory
9 19 (0.67%) AWS Lambda
9 19 (0.67%) DigitalOcean
9 19 (0.67%) Serverless
10 13 (0.46%) G Suite
11 12 (0.42%) PaaS
12 9 (0.32%) Mimecast
13 7 (0.25%) AWS CloudFormation
14 6 (0.21%) Boomi
14 6 (0.21%) Google Cloud Platform
15 5 (0.18%) Amazon EC2
15 5 (0.18%) OneDrive
16 4 (0.14%) Amazon S3
Communications & Networking
1 316 (11.08%) WAN
2 307 (10.77%) LAN
3 276 (9.68%) Firewall
4 167 (5.86%) DNS
5 161 (5.65%) TCP/IP
6 137 (4.81%) VoIP
7 134 (4.70%) VPN
8 127 (4.45%) SAN
9 101 (3.54%) Wireless
10 93 (3.26%) DHCP
11 81 (2.84%) Internet
12 79 (2.77%) Wi-Fi
13 76 (2.67%) Cisco Nexus
14 65 (2.28%) Ethernet
15 62 (2.17%) Cisco ASA
16 61 (2.14%) Skype
17 57 (2.00%) BGP
18 53 (1.86%) NetScaler
19 52 (1.82%) MPLS
19 52 (1.82%) Wireshark
Database & Business Intelligence
1 292 (10.24%) SQL Server
2 59 (2.07%) MySQL
3 43 (1.51%) Relational Database
4 42 (1.47%) Oracle Database
5 38 (1.33%) GIS
6 36 (1.26%) Data Warehouse
7 32 (1.12%) SQL Server 2008
8 31 (1.09%) SQL Server Reporting Services
9 28 (0.98%) SQL Server Integration Services
10 23 (0.81%) Oracle Database 10g
10 23 (0.81%) Redis
11 22 (0.77%) SQL Server 2012
12 21 (0.74%) Oracle Database 11g
12 21 (0.74%) RDBMS
13 19 (0.67%) Oracle Database 12c
14 16 (0.56%) BusinessObjects
15 15 (0.53%) Oracle Reports
15 15 (0.53%) SQL Server 2016
16 13 (0.46%) NoSQL
16 13 (0.46%) SQL Server Analysis Services
Development Applications
1 48 (1.68%) VSS/SourceSafe
2 32 (1.12%) Git (software)
3 31 (1.09%) JIRA
4 23 (0.81%) Visual Studio
5 14 (0.49%) Team Foundation Server
6 10 (0.35%) Jenkins
7 8 (0.28%) Subversion
8 6 (0.21%) Octopus Deploy
9 5 (0.18%) Bitbucket
9 5 (0.18%) GCC
9 5 (0.18%) Visual Studio Team System
10 4 (0.14%) SQL Server Management Studio (SSMS)
11 3 (0.11%) Atlassian Bamboo
11 3 (0.11%) Maven
11 3 (0.11%) PeopleTools
12 2 (0.070%) ClearCase
12 2 (0.070%) ClearQuest
12 2 (0.070%) Firebug
12 2 (0.070%) Oracle Forms
12 2 (0.070%) Toad
General
1 508 (17.82%) Finance
2 236 (8.28%) Retail
3 175 (6.14%) Telecoms
4 98 (3.44%) Legal
5 83 (2.91%) Law
6 74 (2.60%) Back Office
7 70 (2.46%) Marketing
8 58 (2.03%) Banking
9 41 (1.44%) Games
9 41 (1.44%) Manufacturing
10 39 (1.37%) Billing
11 24 (0.84%) Electronics
12 23 (0.81%) Advertising
13 19 (0.67%) Hindi Language
13 19 (0.67%) Military
13 19 (0.67%) Punjabi Language
13 19 (0.67%) Urdu Language
14 13 (0.46%) Investment Banking
15 11 (0.39%) Local Government
16 8 (0.28%) General Ledger
Job Titles
1 601 (21.08%) Analyst
2 292 (10.24%) Service Manager
2 292 (10.24%) Support Engineer
3 275 (9.65%) Service Analyst
4 223 (7.82%) Service Desk Analyst
5 213 (7.47%) Support Analyst
6 180 (6.31%) Team Leader
7 177 (6.21%) Network Engineer
8 160 (5.61%) IT Support
9 145 (5.09%) Delivery Manager
10 143 (5.02%) Desktop Support
11 131 (4.59%) Services Delivery Manager
12 130 (4.56%) IT Manager
13 124 (4.35%) Applications Support
14 116 (4.07%) Infrastructure Engineer
15 115 (4.03%) 2nd Line Support
16 112 (3.93%) Technical Support
17 106 (3.72%) Developer
18 96 (3.37%) Senior Analyst
19 89 (3.12%) IT Analyst
Libraries, Frameworks & Software Standards
1 109 (3.82%) .NET
2 80 (2.81%) HTML
3 70 (2.46%) CSS
4 63 (2.21%) Web Services
5 52 (1.82%) ASP.NET
6 50 (1.75%) XML
7 39 (1.37%) AngularJS
8 25 (0.88%) JSON
9 22 (0.77%) Node.js
10 21 (0.74%) .NET Framework
11 20 (0.70%) HTML5
12 18 (0.63%) SOAP
13 17 (0.60%) Flash
13 17 (0.60%) X-Windows
14 15 (0.53%) ASP.NET Web API
14 15 (0.53%) Express
14 15 (0.53%) Sails.js
15 14 (0.49%) LDAP
15 14 (0.49%) REST
16 13 (0.46%) J2EE
Miscellaneous
1 267 (9.37%) Analytical Skills
2 234 (8.21%) Data Centre
3 221 (7.75%) Management Information System
4 183 (6.42%) Self-Motivation
5 106 (3.72%) Driving Licence
6 87 (3.05%) Computer Science
7 76 (2.67%) User Experience
8 44 (1.54%) Blackberry
9 41 (1.44%) Enterprise Software
10 39 (1.37%) Virtual Team
11 34 (1.19%) CMDB
11 34 (1.19%) NHS
12 33 (1.16%) iPhone
12 33 (1.16%) Public Cloud
13 32 (1.12%) Replication
14 28 (0.98%) Clustering
15 25 (0.88%) iPad
16 21 (0.74%) EMC VNX
17 20 (0.70%) Greenfield Project
18 15 (0.53%) PKI
Operating Systems
1 1,094 (38.37%) Windows
2 450 (15.78%) Windows Server
3 297 (10.42%) Windows 7
4 281 (9.86%) Linux
5 225 (7.89%) Windows Server 2008
6 204 (7.16%) Windows Server 2012
7 152 (5.33%) Unix
8 149 (5.23%) Windows 10
9 91 (3.19%) Windows 8
10 62 (2.17%) Windows Server 2003
11 54 (1.89%) Mac OS X
12 43 (1.51%) Red Hat Enterprise Linux
13 35 (1.23%) Apple iOS
14 28 (0.98%) Windows XP
15 27 (0.95%) Android
16 26 (0.91%) Solaris
17 25 (0.88%) AIX
18 17 (0.60%) CentOS
19 12 (0.42%) Mac OS
20 10 (0.35%) HPUX
Processes & Methodologies
1 1,247 (43.74%) ITIL
2 535 (18.77%) Service Management
3 532 (18.66%) Service Delivery
4 448 (15.71%) Problem-Solving
5 362 (12.70%) Incident Management
6 291 (10.21%) Problem Management
7 283 (9.93%) ITSM
8 215 (7.54%) Change Management
9 209 (7.33%) Continuous Improvement
10 199 (6.98%) ITIL V3
11 196 (6.87%) Stakeholder Management
12 192 (6.73%) Project Management
13 171 (6.00%) Disaster Recovery
14 163 (5.72%) Root Cause Analysis
15 142 (4.98%) Agile Software Development
16 132 (4.63%) Coaching
17 129 (4.52%) Decision-Making
18 128 (4.49%) Mentoring
19 120 (4.21%) Collaborative Working
20 115 (4.03%) PRINCE2
Programming Languages
1 379 (13.29%) SQL
2 128 (4.49%) PowerShell
3 100 (3.51%) C#
4 78 (2.74%) JavaScript
5 56 (1.96%) Java
6 53 (1.86%) C
7 49 (1.72%) PHP
8 48 (1.68%) T-SQL
9 44 (1.54%) Python
10 39 (1.37%) Shell Script
11 26 (0.91%) VB
12 25 (0.88%) Bash Shell
13 24 (0.84%) PL/SQL
14 18 (0.63%) Perl
15 15 (0.53%) ES6
15 15 (0.53%) ES8
16 14 (0.49%) VB.NET
16 14 (0.49%) VBA
17 12 (0.42%) ABAP
17 12 (0.42%) Delphi
Qualifications
1 267 (9.37%) Degree
2 252 (8.84%) Microsoft Certification
3 239 (8.38%) Security Cleared
4 237 (8.31%) Cisco Certification
5 187 (6.56%) CCNA
6 183 (6.42%) ITIL Certification
7 177 (6.21%) SC Cleared
8 119 (4.17%) MCSE
9 108 (3.79%) CCNP
10 71 (2.49%) MCP
11 66 (2.31%) MCSA
12 53 (1.86%) Computer Science Degree
13 52 (1.82%) ISEB
14 51 (1.79%) DV Cleared
15 50 (1.75%) ITIL Foundation Certificate
16 44 (1.54%) VMware Certified Professional (VCP)
17 42 (1.47%) MCITP
18 36 (1.26%) A+ Certification
19 31 (1.09%) PRINCE2 Practitioner
20 25 (0.88%) Citrix Certification
Quality Assurance & Compliance
1 61 (2.14%) QA
2 56 (1.96%) GDPR
3 54 (1.89%) PMO
4 45 (1.58%) ISO/IEC 27001
5 29 (1.02%) PCI DSS
6 24 (0.84%) Data Quality
6 24 (0.84%) ISO/IEC 20000
7 10 (0.35%) Sarbanes-Oxley
8 9 (0.32%) Cyber Essentials
8 9 (0.32%) ISO 9001
9 4 (0.14%) COBIT
9 4 (0.14%) GCP
10 3 (0.11%) Government Security Classifications
11 2 (0.070%) ISO 14001
11 2 (0.070%) ISO 22301
11 2 (0.070%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.035%) BS25999
12 1 (0.035%) GAMP
12 1 (0.035%) GxP
12 1 (0.035%) ISO 8583
System Software
1 592 (20.76%) Active Directory
2 310 (10.87%) VMware Infrastructure
3 215 (7.54%) Hyper-V
4 77 (2.70%) XenApp
5 74 (2.60%) VMware ESXi
5 74 (2.60%) vSphere
6 60 (2.10%) Firmware
7 57 (2.00%) XenDesktop
8 28 (0.98%) Docker
9 26 (0.91%) Microsoft App-V
10 25 (0.88%) Terminal Services
11 22 (0.77%) Virtual Machines
12 18 (0.63%) Virtual Servers
13 13 (0.46%) XenServer
14 11 (0.39%) Oracle RAC
15 10 (0.35%) VMware Workstation
16 6 (0.21%) BitLocker
16 6 (0.21%) NFS
17 4 (0.14%) ProxySG
18 3 (0.11%) Squid
Systems Management
1 147 (5.16%) SCCM
2 63 (2.21%) NetBackup
3 55 (1.93%) Nagios
4 47 (1.65%) Cisco LMS
4 47 (1.65%) Opsview
5 38 (1.33%) SCVMM
6 37 (1.30%) Backup Exec
7 32 (1.12%) WSUS
8 30 (1.05%) vCenter Server
9 26 (0.91%) vMotion
10 25 (0.88%) Puppet
11 21 (0.74%) SCOM
12 19 (0.67%) Ansible
12 19 (0.67%) Cisco Prime
13 18 (0.63%) Systems Management Server (SMS)
14 15 (0.53%) Nessus
15 14 (0.49%) BMC PATROL
15 14 (0.49%) Opscode Chef
15 14 (0.49%) Single Sign-On
16 12 (0.42%) Terraform
Vendors
1 895 (31.39%) Microsoft
2 466 (16.35%) VMware
3 414 (14.52%) Cisco
4 312 (10.94%) Citrix
5 174 (6.10%) HP
6 155 (5.44%) Oracle
7 103 (3.61%) SAP
8 98 (3.44%) Remedy
9 89 (3.12%) ServiceNow
10 85 (2.98%) Veeam
11 71 (2.49%) Juniper
12 67 (2.35%) Dell
13 59 (2.07%) SolarWinds
14 57 (2.00%) Apple
14 57 (2.00%) CheckPoint
15 53 (1.86%) NetApp
16 49 (1.72%) IBM
17 46 (1.61%) Red Hat
17 46 (1.61%) Salesforce.com
18 43 (1.51%) Google