Period
to 20 January 2020

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
20 Jan 2020
Same period 2019 Same period 2018
Rank 101 112 121
Rank change year-on-year +11 +9 -29
Permanent jobs citing SLA 2,136 2,412 2,754
As % of all permanent IT jobs advertised in the UK excluding London 3.02% 2.88% 2.78%
As % of the Quality Assurance & Compliance category 23.03% 20.05% 23.21%
Number of salaries quoted 1,565 1,797 2,126
UK excluding London median annual salary £35,000 £36,000 £32,500
Median salary % change year-on-year -2.78% +10.77% -2.26%
10th Percentile £21,250 £20,500 £19,500
90th Percentile £62,500 £63,750 £61,250
UK median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 9,273 12,027 11,867
As % of all permanent IT jobs advertised in the UK excluding London 13.10% 14.38% 11.99%
Number of salaries quoted 7,181 8,831 9,184
UK excluding London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £26,250 £25,625 £25,000
90th Percentile £72,500 £70,000 £68,750
UK median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 20 January 2020.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 20 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +39 827 £39,500 -1.25% 164
North of England +8 393 £33,000 -5.71% 130
Midlands -3 392 £32,500 -7.14% 85
West Midlands -12 252 £32,500 -13.33% 46
East of England -5 202 £35,000 -5.41% 54
North West +23 196 £32,328 -7.63% 72
Yorkshire +9 167 £35,000 +7.69% 48
South West -52 158 £27,000 -15.63% 45
East Midlands +19 140 £30,000 +5.26% 39
Wales -3 76 £37,500 +31.58% 9
Scotland +6 73 £30,000 -28.57% 16
North East -19 30 £32,500 -18.75% 10
Northern Ireland +27 19 £24,000 -
Channel Islands - 1 £80,000 - 1
SLA
UK

For the 6 months to 20 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 968 (45.32%) Windows
2 857 (40.12%) Microsoft
3 837 (39.19%) ITIL
4 717 (33.57%) Active Directory
5 531 (24.86%) Office 365
6 390 (18.26%) Windows Server
7 389 (18.21%) Microsoft Office
8 348 (16.29%) Azure
9 336 (15.73%) VMware
10 324 (15.17%) Problem-Solving
11 308 (14.42%) Windows 10
12 304 (14.23%) Service Delivery
13 301 (14.09%) SQL
14 293 (13.72%) Finance
15 268 (12.55%) DNS
16 267 (12.50%) Incident Management
17 258 (12.08%) Firewall
18 254 (11.89%) VMware Infrastructure
19 243 (11.38%) Service Management
20 237 (11.10%) Linux
21 235 (11.00%) Cisco
22 231 (10.81%) Management Information System
23 225 (10.53%) Citrix
24 221 (10.35%) Agile Software Development
25 219 (10.25%) Problem Management
26 213 (9.97%) Information Security
26 213 (9.97%) WAN
27 210 (9.83%) DHCP
28 200 (9.36%) MS Exchange
29 196 (9.18%) Windows 7

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 200 (9.36%) MS Exchange
2 93 (4.35%) SharePoint
3 92 (4.31%) Skype for Business
4 84 (3.93%) Exchange Server 2013
5 70 (3.28%) IIS
6 64 (3.00%) Exchange Server 2010
7 35 (1.64%) Apache
8 12 (0.56%) Exchange Server 2007
9 11 (0.51%) Confluence
10 9 (0.42%) nginx
11 6 (0.28%) BizTalk Server
11 6 (0.28%) CMS
11 6 (0.28%) WebLogic
12 4 (0.19%) IBM Notes
13 3 (0.14%) SAP Portal
14 2 (0.094%) Elasticsearch
14 2 (0.094%) Liferay
14 2 (0.094%) OpenStack
14 2 (0.094%) SAS
14 2 (0.094%) WordPress
Applications
1 389 (18.21%) Microsoft Office
2 57 (2.67%) Microsoft Excel
3 33 (1.54%) MS Visio
4 24 (1.12%) Microsoft PowerPoint
5 3 (0.14%) Acrobat
6 1 (0.047%) Adobe Creative Suite
6 1 (0.047%) Adobe Premiere
6 1 (0.047%) Avid Media Composer
6 1 (0.047%) Final Cut Pro
6 1 (0.047%) Microsoft Project
6 1 (0.047%) Spreadsheet
6 1 (0.047%) SPSS
Business Applications
1 20 (0.94%) Oracle EBS
2 11 (0.51%) Dynamics CRM
2 11 (0.51%) Oracle ERP
3 9 (0.42%) Oracle EBS R12
3 9 (0.42%) Remedy ITSM
4 8 (0.37%) Oracle Payables
4 8 (0.37%) Oracle Receivables
4 8 (0.37%) Oracle Subledger Accounting
5 6 (0.28%) Oracle SCM
6 5 (0.23%) Oracle Assets
6 5 (0.23%) Oracle Financials
7 4 (0.19%) assyst
7 4 (0.19%) Exchequer
7 4 (0.19%) Line 50
7 4 (0.19%) Oracle Cash Management
7 4 (0.19%) Oracle E-Business Tax
7 4 (0.19%) Oracle General Ledger
7 4 (0.19%) Pegasus Opera
7 4 (0.19%) Sage 200
7 4 (0.19%) SAP HCM
Cloud Services
1 531 (24.86%) Office 365
2 348 (16.29%) Azure
3 143 (6.69%) AWS
4 55 (2.57%) SaaS
5 37 (1.73%) Cloud Computing
6 35 (1.64%) IaaS
7 33 (1.54%) Azure Active Directory
8 25 (1.17%) PaaS
9 19 (0.89%) IBM Cloud
9 19 (0.89%) Power Platform
10 13 (0.61%) Azure ExpressRoute
10 13 (0.61%) Dynamics 365
11 12 (0.56%) GCP
12 9 (0.42%) Salesforce Service Cloud
13 7 (0.33%) Akamai
13 7 (0.33%) iPaaS
14 6 (0.28%) Microsoft Flow
14 6 (0.28%) OneDrive
14 6 (0.28%) ShareGate
15 5 (0.23%) Mimecast
Communications & Networking
1 268 (12.55%) DNS
2 258 (12.08%) Firewall
3 213 (9.97%) WAN
4 210 (9.83%) DHCP
5 183 (8.57%) LAN
6 169 (7.91%) TCP/IP
7 123 (5.76%) VPN
8 103 (4.82%) Skype
9 88 (4.12%) Wireless
10 86 (4.03%) VoIP
11 74 (3.46%) Internet
12 63 (2.95%) VLAN
13 53 (2.48%) Broadband
14 51 (2.39%) Remote Desktop
15 48 (2.25%) SAN
16 38 (1.78%) Network Security
17 31 (1.45%) BGP
17 31 (1.45%) Unified Communications
18 30 (1.40%) WLAN
19 27 (1.26%) Cisco ASA
Database & Business Intelligence
1 171 (8.01%) SQL Server
2 44 (2.06%) Data Warehouse
3 42 (1.97%) SQL Server Reporting Services
4 39 (1.83%) SQL Server Integration Services
5 30 (1.40%) SQL Server 2016
6 25 (1.17%) GIS
7 24 (1.12%) Relational Database
8 23 (1.08%) SQL Server 2017
9 22 (1.03%) RDBMS
9 22 (1.03%) SQL Server 2005
10 19 (0.89%) PostgreSQL
11 18 (0.84%) Big Data
12 17 (0.80%) OLAP
12 17 (0.80%) OLTP
12 17 (0.80%) Oracle Database
13 16 (0.75%) MySQL
14 15 (0.70%) Enterprise Data Warehouse
15 13 (0.61%) Azure SQL Database
15 13 (0.61%) SQL Server Analysis Services
16 12 (0.56%) Data Lake
Development Applications
1 44 (2.06%) JIRA
2 10 (0.47%) Jenkins
3 7 (0.33%) Visual Studio Team System
4 6 (0.28%) Git (software)
5 5 (0.23%) webpack
6 4 (0.19%) MSI
6 4 (0.19%) WinDbg
7 3 (0.14%) Subversion
7 3 (0.14%) Team Foundation Server
8 2 (0.094%) Oracle Forms
8 2 (0.094%) Rational DOORS
8 2 (0.094%) Rational Team Concert
8 2 (0.094%) Visual Studio
9 1 (0.047%) Bitbucket
9 1 (0.047%) IBM UrbanCode
9 1 (0.047%) Octopus Deploy
9 1 (0.047%) SonarQube
9 1 (0.047%) SQL Server Management Studio (SSMS)
9 1 (0.047%) TortoiseSVN
9 1 (0.047%) VSS/SourceSafe
General
1 293 (13.72%) Finance
2 156 (7.30%) Telecoms
3 96 (4.49%) Retail
4 73 (3.42%) Public Sector
5 71 (3.32%) Legal
6 36 (1.69%) Law
7 32 (1.50%) Manufacturing
8 31 (1.45%) Marketing
9 17 (0.80%) Automotive
10 16 (0.75%) Back Office
10 16 (0.75%) Local Government
11 15 (0.70%) Advertising
11 15 (0.70%) Billing
11 15 (0.70%) Electronics
12 12 (0.56%) Banking
13 9 (0.42%) Pharmaceutical
14 7 (0.33%) Police
15 5 (0.23%) Games
15 5 (0.23%) Housing Association
16 4 (0.19%) Aerospace
Job Titles
1 500 (23.41%) Analyst
2 260 (12.17%) Support Engineer
3 240 (11.24%) Service Analyst
4 230 (10.77%) Service Desk Analyst
5 192 (8.99%) Service Manager
6 166 (7.77%) Support Analyst
7 122 (5.71%) IT Support
8 103 (4.82%) 2nd Line Support
8 103 (4.82%) Delivery Manager
8 103 (4.82%) Network Engineer
9 100 (4.68%) IT Manager
10 92 (4.31%) Infrastructure Engineer
11 91 (4.26%) Administrator
12 88 (4.12%) 1st Line Support
13 87 (4.07%) Desktop Support
14 83 (3.89%) Team Leader
15 78 (3.65%) Service Delivery Manager
16 76 (3.56%) Service Desk Support
17 73 (3.42%) 3rd Line Engineer
17 73 (3.42%) IT Engineer
Libraries, Frameworks & Software Standards
1 34 (1.59%) Web Services
2 20 (0.94%) LDAP
3 19 (0.89%) XML
4 18 (0.84%) .NET
5 15 (0.70%) XML Messaging
6 14 (0.66%) HTML
7 12 (0.56%) CSS
7 12 (0.56%) RabbitMQ
8 9 (0.42%) ActiveMQ
8 9 (0.42%) Kafka
8 9 (0.42%) Middleware
9 7 (0.33%) XMPP
10 6 (0.28%) ASP.NET
10 6 (0.28%) Spring
11 5 (0.23%) AngularJS
11 5 (0.23%) EDI
11 5 (0.23%) Node.js
11 5 (0.23%) REST
11 5 (0.23%) SailPoint
11 5 (0.23%) Spring Boot
Miscellaneous
1 231 (10.81%) Management Information System
2 179 (8.38%) Analytical Skills
3 151 (7.07%) Data Centre
4 125 (5.85%) Self-Motivation
5 74 (3.46%) Clustering
6 63 (2.95%) Driving Licence
7 57 (2.67%) Video Conferencing
8 51 (2.39%) Replication
9 48 (2.25%) User Experience
10 34 (1.59%) Private Cloud
11 32 (1.50%) Smartphone
12 26 (1.22%) Public Cloud
13 25 (1.17%) Client/Server
13 25 (1.17%) iSeries
14 24 (1.12%) Hybrid Cloud
15 23 (1.08%) NHS
16 22 (1.03%) EMC VNX
16 22 (1.03%) Greenfield Project
17 20 (0.94%) iPad
18 18 (0.84%) Enterprise Storage
Operating Systems
1 968 (45.32%) Windows
2 390 (18.26%) Windows Server
3 308 (14.42%) Windows 10
4 237 (11.10%) Linux
5 196 (9.18%) Windows 7
6 167 (7.82%) Windows Server 2008
7 140 (6.55%) Windows Server 2012
8 98 (4.59%) Unix
9 55 (2.57%) Solaris
10 49 (2.29%) Windows 8
11 48 (2.25%) Apple iOS
12 34 (1.59%) Windows Server 2003
13 23 (1.08%) Windows XP
14 19 (0.89%) AIX
15 18 (0.84%) Android
16 17 (0.80%) Debian
17 15 (0.70%) Windows 2000
18 14 (0.66%) SUSE
19 12 (0.56%) Mac OS
20 8 (0.37%) CentOS
Processes & Methodologies
1 837 (39.19%) ITIL
2 324 (15.17%) Problem-Solving
3 304 (14.23%) Service Delivery
4 267 (12.50%) Incident Management
5 243 (11.38%) Service Management
6 221 (10.35%) Agile Software Development
7 219 (10.25%) Problem Management
8 213 (9.97%) Information Security
9 187 (8.75%) Mentoring
10 178 (8.33%) ITSM
11 166 (7.77%) Ticket Management
12 153 (7.16%) Continuous Improvement
12 153 (7.16%) Project Management
13 152 (7.12%) Change Management
14 138 (6.46%) Infrastructure Engineering
15 117 (5.48%) Root Cause Analysis
16 113 (5.29%) Stakeholder Management
17 95 (4.45%) DevOps
18 87 (4.07%) Proactive Monitoring
19 80 (3.75%) High Availability
Programming Languages
1 301 (14.09%) SQL
2 137 (6.41%) PowerShell
3 64 (3.00%) C
4 35 (1.64%) Python
5 32 (1.50%) Bash Shell
6 27 (1.26%) Ruby
7 24 (1.12%) T-SQL
8 19 (0.89%) JavaScript
9 14 (0.66%) C#
9 14 (0.66%) VBScript
10 13 (0.61%) PHP
11 11 (0.51%) Perl
12 9 (0.42%) PL/SQL
13 8 (0.37%) Java
14 4 (0.19%) Shell Script
14 4 (0.19%) VB.NET
15 3 (0.14%) VB
16 2 (0.094%) Go
16 2 (0.094%) VBA
17 1 (0.047%) Data Analysis Expressions (DAX)
Qualifications
1 178 (8.33%) Microsoft Certification
2 173 (8.10%) Degree
3 145 (6.79%) Security Cleared
4 136 (6.37%) Cisco Certification
5 91 (4.26%) ITIL Certification
6 83 (3.89%) SC Cleared
7 78 (3.65%) CCNP
8 76 (3.56%) CCNA
9 69 (3.23%) MCP
10 62 (2.90%) A+ Certification
11 54 (2.53%) MCSE
12 37 (1.73%) MCSA
13 26 (1.22%) CISSP
13 26 (1.22%) DV Cleared
14 20 (0.94%) CISM
15 16 (0.75%) JNCIS
15 16 (0.75%) MCITP
16 15 (0.70%) CISA
17 14 (0.66%) CRISC
17 14 (0.66%) JNCIA
Quality Assurance & Compliance
1 106 (4.96%) ISO/IEC 27001
2 43 (2.01%) ISO 9001
3 37 (1.73%) GDPR
4 36 (1.69%) PCI DSS
5 34 (1.59%) QA
6 15 (0.70%) Cyber Essentials
7 14 (0.66%) ISO/IEC 20000
8 12 (0.56%) NIST
8 12 (0.56%) PMO
8 12 (0.56%) Sarbanes-Oxley
9 10 (0.47%) Data Quality
10 6 (0.28%) ISO 22301
10 6 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 4 (0.19%) BS25999
12 3 (0.14%) COBIT
12 3 (0.14%) Cyber Essentials PLUS
13 2 (0.094%) GAAP
14 1 (0.047%) Basel II
14 1 (0.047%) BS7799
14 1 (0.047%) HL7
System Software
1 717 (33.57%) Active Directory
2 254 (11.89%) VMware Infrastructure
3 154 (7.21%) Hyper-V
4 85 (3.98%) Firmware
5 41 (1.92%) Virtual Machines
5 41 (1.92%) XenApp
6 40 (1.87%) VMware ESXi
7 31 (1.45%) vSphere
8 26 (1.22%) XenDesktop
9 25 (1.17%) UAG
10 24 (1.12%) Terminal Services
11 19 (0.89%) Virtual Servers
12 15 (0.70%) Docker
13 13 (0.61%) Virtual Desktop
14 11 (0.51%) NFS
15 9 (0.42%) VirtualBox
16 6 (0.28%) Microsoft Virtual Server
17 5 (0.23%) Terminal Server
18 4 (0.19%) VMware NSX
18 4 (0.19%) VMware Workstation
Systems Management
1 192 (8.99%) SCCM
2 60 (2.81%) SCOM
3 32 (1.50%) WSUS
4 25 (1.17%) Nagios
5 24 (1.12%) McAfee ePO
6 23 (1.08%) Backup Exec
7 20 (0.94%) Cisco Prime
8 19 (0.89%) Ansible
8 19 (0.89%) Single Sign-On
9 18 (0.84%) Forefront Identity Manager
10 17 (0.80%) Cisco UCCX
10 17 (0.80%) Microsoft Intune
10 17 (0.80%) PaperCut
11 16 (0.75%) EMC NetWorker
12 15 (0.70%) Data Guard
12 15 (0.70%) Foglight
12 15 (0.70%) LiteSpeed
13 14 (0.66%) Norton AntiVirus
13 14 (0.66%) Opscode Chef
14 13 (0.61%) Symantec Endpoint Protection
Vendors
1 857 (40.12%) Microsoft
2 336 (15.73%) VMware
3 235 (11.00%) Cisco
4 225 (10.53%) Citrix
5 138 (6.46%) ServiceNow
6 102 (4.78%) HP
7 94 (4.40%) Veeam
8 89 (4.17%) Oracle
9 87 (4.07%) IBM
10 74 (3.46%) Dell
11 71 (3.32%) Apple
12 64 (3.00%) Juniper
13 63 (2.95%) Avaya
14 50 (2.34%) Symantec
15 45 (2.11%) Salesforce.com
15 45 (2.11%) SAP
16 44 (2.06%) CheckPoint
16 44 (2.06%) Sun
17 42 (1.97%) McAfee
17 42 (1.97%) Remedy