SLA Jobs in the UK excluding London

Service Level Agreement (SLA)
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 200 123 117
Rank change year-on-year -77 -6 -1
Permanent jobs citing SLA 597 1,623 1,678
As % of all permanent jobs advertised in the UK excluding London 1.50% 2.17% 2.93%
As % of the Quality Assurance & Compliance category 9.10% 16.61% 14.64%
Number of salaries quoted 468 1,273 1,044
10th Percentile £24,896 £23,500 £25,000
25th Percentile £28,500 £24,807 £28,750
Median annual salary (50th Percentile) £30,580 £30,000 £39,475
Median % change year-on-year +1.93% -24.00% +14.42%
75th Percentile £43,000 £46,030 £52,500
90th Percentile £58,750 £59,000 £66,250
UK median annual salary £32,750 £32,500 £40,000
% change year-on-year +0.77% -18.75% +6.67%

All Quality Assurance and Compliance Skills
UK excluding London

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the UK excluding London.

Permanent vacancies with a requirement for quality assurance or compliance skills 6,564 9,770 11,464
As % of all permanent jobs advertised in the UK excluding London 16.54% 13.05% 20.00%
Number of salaries quoted 3,101 6,367 4,478
10th Percentile £29,750 £25,047 £28,500
25th Percentile £40,250 £32,500 £38,250
Median annual salary (50th Percentile) £55,000 £47,500 £50,000
Median % change year-on-year +15.79% -5.00% +4.17%
75th Percentile £70,600 £62,500 £66,250
90th Percentile £80,000 £76,250 £79,400
UK median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

Salary distribution for jobs citing SLA in the UK excluding London over the 6 months to 31 May 2025.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +1 192 £30,580 +8.02% 67
North of England -103 130 £29,000 -1.69% 99
West Midlands +11 127 £30,580 +8.75% 30
South East -108 120 £38,750 +25.00% 114
South West +36 72 £40,000 +6.67% 42
North West -85 67 £25,480 -10.60% 55
East Midlands +24 65 £29,500 +3.51% 35
East of England -14 63 £32,500 - 46
Yorkshire -14 54 £29,000 -17.14% 25
Wales -11 14 £38,094 +43.75% 9
North East -11 9 £22,500 -9.86% 20
Scotland +24 6 £50,975 +105.45% 30
Northern Ireland +36 1 - - 2
SLA
UK

SLA
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (8.04%) Microsoft Exchange
2 34 (5.70%) Confluence
3 22 (3.69%) SharePoint
4 14 (2.35%) JBoss
4 14 (2.35%) Red Hat Fuse
5 12 (2.01%) OpenEdge
6 10 (1.68%) IIS
7 3 (0.50%) Skype for Business
8 2 (0.34%) Tomcat
9 1 (0.17%) Apache
9 1 (0.17%) Exchange Server 2010
Applications
1 50 (8.38%) Microsoft Office
2 44 (7.37%) Microsoft Excel
3 5 (0.84%) Microsoft PowerPoint
4 1 (0.17%) MS Visio
4 1 (0.17%) Weka
Business Applications
1 77 (12.90%) Salesforce CRM
2 3 (0.50%) SAP S/4HANA
3 2 (0.34%) Dynamics CRM
3 2 (0.34%) Dynamics NAV
4 1 (0.17%) assyst
4 1 (0.17%) Infor M3
4 1 (0.17%) Oracle Financials
4 1 (0.17%) Remedy ITSM
4 1 (0.17%) Unit4 Business World
Cloud Services
1 122 (20.44%) Microsoft 365
2 57 (9.55%) Azure
3 45 (7.54%) SaaS
4 34 (5.70%) AWS
5 23 (3.85%) Entra ID
6 15 (2.51%) Amazon EKS
7 14 (2.35%) Amazon ECS
7 14 (2.35%) IaaS
7 14 (2.35%) Serverless
8 10 (1.68%) OneDrive
9 8 (1.34%) PaaS
9 8 (1.34%) Power Platform
10 7 (1.17%) Mimecast
11 4 (0.67%) GCP
11 4 (0.67%) Salesforce Service Cloud
11 4 (0.67%) SuccessFactors
12 3 (0.50%) Dynamics 365
12 3 (0.50%) Google Workspace
12 3 (0.50%) Power Automate
12 3 (0.50%) PowerApps
Communications & Networking
1 31 (5.19%) LAN
1 31 (5.19%) WAN
2 28 (4.69%) Firewall
3 23 (3.85%) DNS
3 23 (3.85%) Remote Desktop
4 19 (3.18%) DHCP
5 18 (3.02%) Cisco IOS
6 17 (2.85%) MPLS
7 16 (2.68%) BGP
8 15 (2.51%) IPsec
8 15 (2.51%) Junos
9 14 (2.35%) VPN
10 13 (2.18%) TCP/IP
11 12 (2.01%) Wireless
12 11 (1.84%) SAN
13 10 (1.68%) VLAN
14 9 (1.51%) Wi-Fi
15 8 (1.34%) VoIP
16 7 (1.17%) Ethernet
17 5 (0.84%) Network Security
Database & Business Intelligence
1 16 (2.68%) PostgreSQL
2 15 (2.51%) SQL Server
3 14 (2.35%) Relational Database
4 5 (0.84%) Power BI
5 2 (0.34%) NoSQL
5 2 (0.34%) Tableau
6 1 (0.17%) Azure SQL Database
6 1 (0.17%) MySQL
Development Applications
1 39 (6.53%) JIRA
2 16 (2.68%) Git
3 15 (2.51%) Jenkins
4 14 (2.35%) JUnit
5 2 (0.34%) Visual Studio
6 1 (0.17%) Artifactory
6 1 (0.17%) Bitbucket
6 1 (0.17%) ClearCase
6 1 (0.17%) ClearQuest
6 1 (0.17%) Subversion
General
1 220 (36.85%) Social Skills
2 67 (11.22%) Finance
3 60 (10.05%) Law
4 39 (6.53%) Analytical Skills
5 33 (5.53%) Organisational Skills
6 20 (3.35%) Legal
6 20 (3.35%) Marketing
6 20 (3.35%) Public Sector
7 19 (3.18%) Manufacturing
8 17 (2.85%) Inclusion and Diversity
9 16 (2.68%) Electronics
9 16 (2.68%) Telecoms
10 13 (2.18%) Retail
11 11 (1.84%) Back Office
12 10 (1.68%) Welsh Language
13 9 (1.51%) Banking
14 7 (1.17%) Private Banking
15 6 (1.01%) Presentation Skills
16 5 (0.84%) Pharmaceutical
17 3 (0.50%) Financial Institution
Job Titles
1 141 (23.62%) Analyst
2 85 (14.24%) Business Manager
2 85 (14.24%) IT Support
3 77 (12.90%) Business Development Manager
3 77 (12.90%) Development Manager
4 74 (12.40%) Support Analyst
5 71 (11.89%) 2nd Line Support
6 50 (8.38%) IT Analyst
7 46 (7.71%) Desktop Support
8 44 (7.37%) IT Support Analyst
9 37 (6.20%) Support Engineer
10 32 (5.36%) Lead
11 31 (5.19%) Developer
12 30 (5.03%) Architect
13 28 (4.69%) 1st Line Support
13 28 (4.69%) Support Technician
14 27 (4.52%) Service Analyst
15 26 (4.36%) Technical Support
16 24 (4.02%) Administrator
16 24 (4.02%) Desktop Support Technician
Libraries, Frameworks & Software Standards
1 16 (2.68%) REST
1 16 (2.68%) SOAP
1 16 (2.68%) Web Services
2 14 (2.35%) Apache Camel
2 14 (2.35%) J2EE
2 14 (2.35%) RESTful
2 14 (2.35%) Spring
2 14 (2.35%) Spring Boot
3 9 (1.51%) .NET
4 5 (0.84%) SAML
5 4 (0.67%) HTML
6 2 (0.34%) Elastic Stack
6 2 (0.34%) JSON
6 2 (0.34%) OAuth
6 2 (0.34%) XML
6 2 (0.34%) XMPP
7 1 (0.17%) CSS
7 1 (0.17%) JMS
Miscellaneous
1 47 (7.87%) Management Information System
2 29 (4.86%) Driving Licence
3 23 (3.85%) Social Media
4 21 (3.52%) Onboarding
5 20 (3.35%) Data Centre
6 19 (3.18%) Self-Motivation
7 16 (2.68%) Data Protection Act
8 14 (2.35%) Distributed Systems
9 10 (1.68%) Client/Server
9 10 (1.68%) Private Cloud
10 8 (1.34%) IoT
11 6 (1.01%) iPad
12 5 (0.84%) iPhone
12 5 (0.84%) PKI
13 4 (0.67%) Biopharmaceutical
13 4 (0.67%) Video Conferencing
14 3 (0.50%) CCTV
14 3 (0.50%) Enterprise Software
15 2 (0.34%) Fat Client
15 2 (0.34%) HP Storage
Operating Systems
1 150 (25.13%) Windows
2 59 (9.88%) Windows Server
3 33 (5.53%) Linux
4 27 (4.52%) Windows 10
5 17 (2.85%) Android
6 11 (1.84%) Apple iOS
7 9 (1.51%) Mac OS
8 7 (1.17%) Windows Server 2019
9 6 (1.01%) Mac OS X
9 6 (1.01%) Windows Server 2016
10 5 (0.84%) CentOS
10 5 (0.84%) Rocky
10 5 (0.84%) Ubuntu
10 5 (0.84%) Windows Vista
11 4 (0.67%) Windows 7
11 4 (0.67%) Windows Server 2012
12 2 (0.34%) Windows Server 2003
12 2 (0.34%) Windows Server 2008
13 1 (0.17%) AIX
Processes & Methodologies
1 218 (36.52%) Customer Service
2 134 (22.45%) ITIL
3 125 (20.94%) Problem-Solving
4 95 (15.91%) Continuous Improvement
5 93 (15.58%) Incident Management
6 92 (15.41%) Value Proposition
7 88 (14.74%) CRM
8 82 (13.74%) B2B
9 78 (13.07%) Business Development
9 78 (13.07%) ITSM
10 77 (12.90%) Active Listening
10 77 (12.90%) Deadline-Driven
11 57 (9.55%) Service Delivery
12 53 (8.88%) Process Improvement
13 51 (8.54%) Change Management
14 50 (8.38%) Agile
14 50 (8.38%) Service Management
15 44 (7.37%) Root Cause Analysis
16 39 (6.53%) Problem Management
17 36 (6.03%) Asset Management
Programming Languages
1 74 (12.40%) SQL
2 17 (2.85%) Progress 4GL
3 15 (2.51%) Java
4 12 (2.01%) PowerShell
5 5 (0.84%) Kusto Query Language
6 3 (0.50%) PHP
6 3 (0.50%) Python
7 1 (0.17%) Bash
7 1 (0.17%) JavaScript
7 1 (0.17%) PL/SQL
Qualifications
1 79 (13.23%) Security Cleared
2 73 (12.23%) SC Cleared
3 59 (9.88%) Degree
4 48 (8.04%) DBS Check
5 33 (5.53%) Cisco Certification
6 31 (5.19%) Microsoft Certification
7 30 (5.03%) CCNA
8 26 (4.36%) CCNP
9 21 (3.52%) Network+ Certification
10 15 (2.51%) JNCIS
10 15 (2.51%) MCITP
11 14 (2.35%) Azure Certification
12 12 (2.01%) ITIL Certification
13 11 (1.84%) A+ Certification
13 11 (1.84%) MCSA
13 11 (1.84%) MCSE
14 9 (1.51%) CompTIA CySA+
15 8 (1.34%) CTC Cleared
15 8 (1.34%) ITIL Foundation Certificate
15 8 (1.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (1.84%) GDPR
2 8 (1.34%) ISO/IEC 27001
3 4 (0.67%) Sarbanes-Oxley
4 3 (0.50%) Accessibility
4 3 (0.50%) ISO 9001
4 3 (0.50%) PMO
5 2 (0.34%) Cyber Essentials
6 1 (0.17%) COSHH
6 1 (0.17%) QA
System Software
1 98 (16.42%) Active Directory
2 20 (3.35%) Hyper-V
3 17 (2.85%) Virtual Desktop
4 16 (2.68%) VMware Infrastructure
5 14 (2.35%) Docker
6 7 (1.17%) Firmware
7 5 (0.84%) VMware ESXi
8 3 (0.50%) vSphere
9 2 (0.34%) Virtual Servers
10 1 (0.17%) Virtual Machines
Systems Management
1 19 (3.18%) Ansible
2 16 (2.68%) Kubernetes
3 13 (2.18%) Microsoft Intune
4 10 (1.68%) SCCM
5 5 (0.84%) AirWatch
5 5 (0.84%) Jamf Pro
5 5 (0.84%) QRadar
5 5 (0.84%) Single Sign-On
6 4 (0.67%) FortiGate
7 3 (0.50%) Autotask
8 2 (0.34%) Graylog
8 2 (0.34%) SCOM
8 2 (0.34%) SCOrch
8 2 (0.34%) SCSM
9 1 (0.17%) Backup Exec
9 1 (0.17%) Nagios
9 1 (0.17%) NetBackup
Vendors
1 195 (32.66%) Microsoft
2 90 (15.08%) SAP
3 86 (14.41%) Salesforce
4 50 (8.38%) Cisco
5 34 (5.70%) VMware
6 25 (4.19%) Juniper
7 22 (3.69%) Apple
8 17 (2.85%) Progress
9 14 (2.35%) Dell
9 14 (2.35%) Oracle
9 14 (2.35%) ServiceNow
10 12 (2.01%) Veeam
11 11 (1.84%) Meraki
12 10 (1.68%) HP
13 9 (1.51%) AlienVault
14 7 (1.17%) Avaloq
14 7 (1.17%) McAfee
14 7 (1.17%) Splunk
15 5 (0.84%) Barracuda Networks
15 5 (0.84%) Fortinet