Period
to 22 April 2021

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 April 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
22 Apr 2021
Same period 2020 Same period 2019
Rank 139 109 102
Rank change year-on-year -30 -7 +18
Permanent jobs citing SLA 1,082 1,716 2,601
As % of all permanent jobs advertised in the UK excluding London 2.31% 2.85% 3.10%
As % of the Quality Assurance & Compliance category 18.22% 22.03% 21.08%
Number of salaries quoted 751 1,330 1,903
10th Percentile £21,750 £21,250 £20,500
25th Percentile £26,938 £25,500 £25,000
Median annual salary (50th Percentile) £38,500 £33,500 £35,000
Median % change year-on-year +14.93% -4.29% +7.69%
75th Percentile £50,000 £45,000 £48,750
90th Percentile £62,500 £57,500 £62,500
UK median annual salary £40,180 £37,500 £37,500
% change year-on-year +7.15% - +6.91%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 5,939 7,790 12,336
As % of all permanent IT jobs advertised in the UK excluding London 12.66% 12.93% 14.68%
Number of salaries quoted 4,115 6,079 8,967
10th Percentile £28,500 £26,250 £25,750
25th Percentile £36,250 £33,500 £32,500
Median annual salary (50th Percentile) £47,500 £45,000 £45,000
Median % change year-on-year +5.56% - -
75th Percentile £61,250 £60,000 £57,650
90th Percentile £71,250 £74,400 £70,000
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% -

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

Salary distribution for jobs citing SLA in the UK excluding London over the 6 months to 22 April 2021.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 22 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -9 332 £42,500 +9.11% 52
North of England -34 254 £34,000 +4.62% 45
Midlands -42 190 £33,500 +9.84% 47
Yorkshire +1 142 £34,000 -8.11% 16
West Midlands -39 115 £34,000 +4.62% 28
East of England -1 104 £40,000 +6.67% 17
South West -59 88 £33,819 +15.62% 27
North West -43 86 £40,000 +23.73% 21
East Midlands -14 75 £28,500 +3.64% 19
Scotland +27 74 £40,000 +45.45% 9
Wales +17 43 £42,645 +13.72% 12
North East -11 26 £30,250 -6.92% 8
Northern Ireland -2 4 £23,000 - 1
SLA
UK

For the 6 months to 22 April 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 459 (42.42%) Microsoft
2 441 (40.76%) ITIL
3 433 (40.02%) Windows
4 325 (30.04%) Active Directory
5 281 (25.97%) Microsoft 365
6 221 (20.43%) Service Management
7 220 (20.33%) Azure
8 212 (19.59%) Problem-Solving
9 184 (17.01%) Service Delivery
10 174 (16.08%) Windows Server
11 170 (15.71%) VMware
12 155 (14.33%) SQL
13 153 (14.14%) Windows 10
14 143 (13.22%) Microsoft Office
15 140 (12.94%) Finance
16 134 (12.38%) Analytical Skills
17 131 (12.11%) Firewall
18 128 (11.83%) Incident Management
19 122 (11.28%) Line Management
20 116 (10.72%) Citrix
21 115 (10.63%) DNS
22 113 (10.44%) Change Management
23 106 (9.80%) Agile Software Development
24 105 (9.70%) GDPR
25 104 (9.61%) VMware Infrastructure
26 103 (9.52%) Linux
27 96 (8.87%) Management Information System
28 93 (8.60%) ITSM
29 90 (8.32%) Continuous Improvement
30 88 (8.13%) Problem Management

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (8.13%) SharePoint
2 46 (4.25%) MS Exchange
3 30 (2.77%) IIS
4 11 (1.02%) Skype for Business
5 10 (0.92%) Elasticsearch
6 8 (0.74%) Confluence
7 7 (0.65%) WebLogic
8 6 (0.55%) Cloud Foundry
8 6 (0.55%) Exchange Server 2010
8 6 (0.55%) GemFire
9 5 (0.46%) Tomcat
10 4 (0.37%) CMS
10 4 (0.37%) Exchange Server 2013
10 4 (0.37%) JBoss
10 4 (0.37%) WebSphere
11 3 (0.28%) Apache
11 3 (0.28%) Apache Solr
11 3 (0.28%) Umbraco
12 2 (0.18%) SharePoint Server
13 1 (0.092%) IBM HTTP Server
Applications
1 143 (13.22%) Microsoft Office
2 39 (3.60%) Microsoft Excel
3 23 (2.13%) Microsoft PowerPoint
4 7 (0.65%) MS Visio
5 2 (0.18%) Spreadsheet
6 1 (0.092%) Microsoft Project
6 1 (0.092%) Revit
Business Applications
1 12 (1.11%) Remedy ITSM
2 8 (0.74%) Dynamics NAV
3 6 (0.55%) Sentinel
4 5 (0.46%) Dynamics CRM
5 3 (0.28%) Lorenzo
5 3 (0.28%) Magento
6 2 (0.18%) Oracle Receivables
6 2 (0.18%) SAP FI-AR
6 2 (0.18%) SAP S/4HANA
7 1 (0.092%) NetSuite
7 1 (0.092%) Northgate Housing
7 1 (0.092%) SAP BPC
7 1 (0.092%) SAP GRC
7 1 (0.092%) SAP MM
7 1 (0.092%) SAP Oil and Gas
7 1 (0.092%) SAP SD
Cloud Services
1 281 (25.97%) Microsoft 365
2 220 (20.33%) Azure
3 71 (6.56%) AWS
4 43 (3.97%) Azure Active Directory
5 34 (3.14%) SaaS
6 21 (1.94%) IaaS
7 19 (1.76%) Power Platform
8 16 (1.48%) PaaS
8 16 (1.48%) Serverless
9 13 (1.20%) Azure Functions
9 13 (1.20%) Azure Service Bus
9 13 (1.20%) Cloud Computing
10 12 (1.11%) Dynamics 365
11 10 (0.92%) OneDrive
12 9 (0.83%) GCP
13 7 (0.65%) GitHub
14 5 (0.46%) Azure Sentinel
15 4 (0.37%) OpenShift
16 3 (0.28%) Amazon EC2
16 3 (0.28%) AWS CloudFormation
Communications & Networking
1 131 (12.11%) Firewall
2 115 (10.63%) DNS
3 88 (8.13%) TCP/IP
4 84 (7.76%) DHCP
5 63 (5.82%) VPN
6 57 (5.27%) LAN
7 54 (4.99%) WAN
8 42 (3.88%) SAN
9 32 (2.96%) VLAN
9 32 (2.96%) VoIP
10 28 (2.59%) Remote Desktop
10 28 (2.59%) Wi-Fi
10 28 (2.59%) Wireless
11 27 (2.50%) Skype
12 23 (2.13%) WLAN
13 16 (1.48%) Internet
14 13 (1.20%) Intranet
15 12 (1.11%) Network Security
16 11 (1.02%) PBX
16 11 (1.02%) SSL
Database & Business Intelligence
1 75 (6.93%) SQL Server
2 23 (2.13%) Amazon RDS
3 21 (1.94%) MySQL
4 17 (1.57%) PostgreSQL
5 16 (1.48%) Power BI
6 14 (1.29%) SQL Server Integration Services
6 14 (1.29%) SQL Server Reporting Services
7 9 (0.83%) Oracle Database
8 6 (0.55%) Azure SQL Database
8 6 (0.55%) Data Warehouse
8 6 (0.55%) Oracle Reports
8 6 (0.55%) SQL Server 2000
8 6 (0.55%) SQL Server Analysis Services
9 5 (0.46%) SQL Server 7
10 4 (0.37%) Apache Hive
10 4 (0.37%) Big Data
10 4 (0.37%) BigQuery
10 4 (0.37%) Hadoop
11 2 (0.18%) MongoDB
11 2 (0.18%) QlikView
Development Applications
1 22 (2.03%) Git (software)
2 19 (1.76%) JIRA
3 16 (1.48%) Jenkins
4 8 (0.74%) Team Foundation Server
5 7 (0.65%) Sonatype Nexus
6 6 (0.55%) Cucumber
6 6 (0.55%) GitLab
6 6 (0.55%) Gradle
6 6 (0.55%) gulp
6 6 (0.55%) Protractor
6 6 (0.55%) Selenium
7 3 (0.28%) Gerrit
7 3 (0.28%) Visual Studio
8 2 (0.18%) Bitbucket
8 2 (0.18%) Rational Rhapsody
8 2 (0.18%) SQL Server Management Studio (SSMS)
9 1 (0.092%) Liquibase
9 1 (0.092%) SonarQube
9 1 (0.092%) Vagrant
9 1 (0.092%) Visual Studio Team System
General
1 140 (12.94%) Finance
2 69 (6.38%) Digital Economy
3 48 (4.44%) Legal
4 46 (4.25%) Telecoms
5 41 (3.79%) Retail
6 36 (3.33%) Law
7 34 (3.14%) Marketing
8 32 (2.96%) Games
9 22 (2.03%) Back Office
10 17 (1.57%) Public Sector
11 16 (1.48%) Automotive
12 15 (1.39%) Manufacturing
13 13 (1.20%) Advertising
14 11 (1.02%) Banking
15 10 (0.92%) Billing
16 5 (0.46%) Aerospace
16 5 (0.46%) Local Government
17 3 (0.28%) Housing Association
17 3 (0.28%) Spanish Language
18 2 (0.18%) Electronics
Job Titles
1 256 (23.66%) Analyst
2 128 (11.83%) Service Analyst
3 108 (9.98%) Service Desk Analyst
4 83 (7.67%) IT Support
4 83 (7.67%) Service Manager
5 75 (6.93%) Support Analyst
6 73 (6.75%) Support Engineer
7 70 (6.47%) Team Leader
8 68 (6.28%) IT Manager
9 61 (5.64%) IT Analyst
10 55 (5.08%) 2nd Line Support
11 50 (4.62%) IT Engineer
12 46 (4.25%) Applications Support
13 44 (4.07%) Service Desk Team Leader
14 43 (3.97%) Infrastructure Engineer
15 39 (3.60%) Service Desk Manager
16 38 (3.51%) Developer
17 31 (2.87%) Administrator
17 31 (2.87%) Technical Support
18 30 (2.77%) IT Technician
Libraries, Frameworks & Software Standards
1 40 (3.70%) .NET
2 25 (2.31%) Web Services
3 14 (1.29%) REST
3 14 (1.29%) Spring
4 13 (1.20%) HTML
5 12 (1.11%) CSS
6 11 (1.02%) Spring Boot
6 11 (1.02%) WML
7 10 (0.92%) jQuery
8 8 (0.74%) .NET Framework
9 7 (0.65%) ASP.NET
9 7 (0.65%) Elastic Stack
9 7 (0.65%) JSON
9 7 (0.65%) LAMP
9 7 (0.65%) RabbitMQ
9 7 (0.65%) RESTful
10 6 (0.55%) J2EE
10 6 (0.55%) Kafka
10 6 (0.55%) Middleware
10 6 (0.55%) Spring Integration
Miscellaneous
1 134 (12.38%) Analytical Skills
2 96 (8.87%) Management Information System
3 65 (6.01%) Data Centre
4 61 (5.64%) Self-Motivation
5 51 (4.71%) Organisational Skills
6 47 (4.34%) Driving Licence
7 24 (2.22%) Clustering
8 22 (2.03%) Replication
9 15 (1.39%) User Experience
10 14 (1.29%) EPoS
11 13 (1.20%) Mobile App
11 13 (1.20%) Private Cloud
11 13 (1.20%) Public Cloud
12 11 (1.02%) AS400
13 9 (0.83%) PMI
14 8 (0.74%) BYOD
14 8 (0.74%) EMC VNX
14 8 (0.74%) iPhone
14 8 (0.74%) iSeries
15 7 (0.65%) iPad
Operating Systems
1 433 (40.02%) Windows
2 174 (16.08%) Windows Server
3 153 (14.14%) Windows 10
4 103 (9.52%) Linux
5 55 (5.08%) Windows Server 2016
6 53 (4.90%) Windows Server 2012
7 35 (3.23%) Windows Server 2008
8 34 (3.14%) Unix
9 26 (2.40%) Windows 7
10 21 (1.94%) Windows Server 2019
11 15 (1.39%) Android
12 11 (1.02%) VMS
12 11 (1.02%) Windows Server 2003
12 11 (1.02%) Windows XP
13 10 (0.92%) AIX
13 10 (0.92%) Oracle Linux
13 10 (0.92%) Solaris
13 10 (0.92%) Ubuntu
14 9 (0.83%) Red Hat Enterprise Linux
15 8 (0.74%) Apple iOS
Processes & Methodologies
1 441 (40.76%) ITIL
2 221 (20.43%) Service Management
3 212 (19.59%) Problem-Solving
4 184 (17.01%) Service Delivery
5 128 (11.83%) Incident Management
6 122 (11.28%) Line Management
7 113 (10.44%) Change Management
8 106 (9.80%) Agile Software Development
9 93 (8.60%) ITSM
10 90 (8.32%) Continuous Improvement
11 88 (8.13%) Problem Management
12 87 (8.04%) Time Management
13 86 (7.95%) DevOps
14 69 (6.38%) Coaching
15 67 (6.19%) Mentoring
16 57 (5.27%) Project Delivery
17 56 (5.18%) Stakeholder Management
18 55 (5.08%) Information Security
19 53 (4.90%) ITIL V3
20 51 (4.71%) Project Management
Programming Languages
1 155 (14.33%) SQL
2 56 (5.18%) PowerShell
3 44 (4.07%) C#
4 38 (3.51%) Python
5 29 (2.68%) Java
5 29 (2.68%) JavaScript
6 24 (2.22%) C
7 21 (1.94%) T-SQL
8 19 (1.76%) PHP
9 16 (1.48%) Bash Shell
10 11 (1.02%) Ruby
11 8 (0.74%) Go
11 8 (0.74%) PL/SQL
11 8 (0.74%) VB
12 6 (0.55%) Perl
13 5 (0.46%) VB.NET
14 3 (0.28%) Data Analysis Expressions (DAX)
14 3 (0.28%) VBScript
15 2 (0.18%) C++
15 2 (0.18%) VBA
Qualifications
1 86 (7.95%) Security Cleared
2 82 (7.58%) ITIL Certification
3 64 (5.91%) Degree
4 59 (5.45%) SC Cleared
5 52 (4.81%) ITIL Foundation Certificate
6 40 (3.70%) Microsoft Certification
7 35 (3.23%) Cisco Certification
8 29 (2.68%) CCNA
8 29 (2.68%) CCNP
9 15 (1.39%) MCP
10 12 (1.11%) A+ Certification
10 12 (1.11%) DV Cleared
11 11 (1.02%) MCSE
12 10 (0.92%) OCP
12 10 (0.92%) Oracle Certification
13 9 (0.83%) CCENT
13 9 (0.83%) CompTIA Security+
13 9 (0.83%) PMI Certification
14 8 (0.74%) AWS Certification
14 8 (0.74%) CISSP
Quality Assurance & Compliance
1 105 (9.70%) GDPR
2 66 (6.10%) ISO/IEC 27001
3 34 (3.14%) ISO/IEC 20000
4 32 (2.96%) ISO 9001
4 32 (2.96%) QA
5 25 (2.31%) BS25999
6 19 (1.76%) PCI DSS
7 16 (1.48%) Data Quality
8 6 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 5 (0.46%) COBIT
9 5 (0.46%) PMO
10 3 (0.28%) GxP
10 3 (0.28%) ISO 22301
11 2 (0.18%) Cyber Essentials
11 2 (0.18%) Sarbanes-Oxley
12 1 (0.092%) ISO 31000
12 1 (0.092%) ISO/IEC 27005
12 1 (0.092%) NIST
12 1 (0.092%) NIST 800
System Software
1 325 (30.04%) Active Directory
2 104 (9.61%) VMware Infrastructure
3 73 (6.75%) Hyper-V
4 27 (2.50%) Firmware
5 25 (2.31%) VMware ESXi
6 22 (2.03%) Virtual Machines
7 20 (1.85%) Virtual Servers
8 18 (1.66%) XenApp
9 14 (1.29%) XenDesktop
10 9 (0.83%) vSphere
11 7 (0.65%) Microsoft Virtual Server
12 6 (0.55%) Docker
13 5 (0.46%) Oracle RAC
14 4 (0.37%) NFS
15 3 (0.28%) Terminal Services
15 3 (0.28%) Virtual Desktop
16 2 (0.18%) DFS Replication
17 1 (0.092%) BitLocker
17 1 (0.092%) Microsoft App-V
Systems Management
1 68 (6.28%) SCCM
2 27 (2.50%) Microsoft Intune
3 19 (1.76%) Ansible
3 19 (1.76%) Terraform
4 18 (1.66%) SCOM
5 17 (1.57%) Kubernetes
6 16 (1.48%) Opscode Chef
7 15 (1.39%) Microsoft Clustering
7 15 (1.39%) Nagios
8 13 (1.20%) Puppet
9 12 (1.11%) SCVMM
10 11 (1.02%) WSUS
11 10 (0.92%) Failover Clustering
11 10 (0.92%) FortiGate
11 10 (0.92%) Microsoft Data Protection Manager
12 8 (0.74%) BladeLogic
13 7 (0.65%) Grafana
13 7 (0.65%) Kibana
14 6 (0.55%) Cacti
14 6 (0.55%) McAfee ePO
Vendors
1 459 (42.42%) Microsoft
2 170 (15.71%) VMware
3 116 (10.72%) Citrix
4 74 (6.84%) Cisco
5 53 (4.90%) Oracle
6 48 (4.44%) Dell
7 46 (4.25%) ServiceNow
8 41 (3.79%) Veeam
9 32 (2.96%) HP
10 26 (2.40%) IBM
10 26 (2.40%) SolarWinds
11 23 (2.13%) McAfee
12 21 (1.94%) Remedy
13 20 (1.85%) Red Hat
13 20 (1.85%) Sophos
14 18 (1.66%) Apple
14 18 (1.66%) Blue Coat
15 17 (1.57%) Avaya
16 16 (1.48%) EMC
16 16 (1.48%) SAP