Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 116 81 94
Rank change year-on-year -35 +13 -10
Permanent jobs citing SLA 2810 3718 4013
As % of all permanent IT jobs advertised in the UK excluding London 2.80% 3.43% 3.21%
As % of the Quality Assurance & Compliance category 23.64% 26.64% 24.70%
Number of salaries quoted 2157 2848 3158
UK excluding London median annual salary £32,500 £35,000 £35,000
Median salary % change year-on-year -7.14% - +7.69%
10th Percentile £20,250 £20,000 £20,000
90th Percentile £62,500 £58,750 £57,500
UK median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 11886 13957 16250
As % of all permanent IT jobs advertised in the UK excluding London 11.84% 12.86% 13.02%
Number of salaries quoted 9221 10743 12624
UK excluding London median annual salary £42,500 £42,500 £41,500
Median salary % change year-on-year - +2.41% +3.75%
10th Percentile £25,000 £25,000 £24,750
90th Percentile £67,500 £67,500 £63,750
UK median annual salary £50,000 £49,000 £46,000
% change year-on-year +2.04% +6.52% +2.22%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 20 November 2017.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -26 885 £37,500 - 55
North of England -8 673 £30,000 - 44
Midlands -43 449 £34,000 -9.64% 29
East of England -22 385 £32,000 -20.00% 23
North West +15 369 £27,500 -8.33% 23
West Midlands -36 300 £35,000 -6.67% 19
South West -36 247 £36,000 +12.50% 18
Yorkshire -26 232 £30,000 - 17
East Midlands -38 149 £32,500 -18.75% 10
Scotland -33 104 £37,500 +10.29% 15
Wales -10 100 £35,000 +32.08% 9
North East +11 72 £34,500 -1.43% 4
Northern Ireland -37 2 £28,250 -43.50%
Channel Islands - 1 - -
SLA
UK

For the 6 months to 20 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the UK excluding London region with a requirement for SLA.

1 1084 (38.58%) ITIL
2 1019 (36.26%) Windows
3 887 (31.57%) Microsoft
4 562 (20.00%) Finance
5 549 (19.54%) Active Directory
6 462 (16.44%) Service Delivery
7 458 (16.30%) Windows Server
8 454 (16.16%) Cisco
9 442 (15.73%) SQL
10 435 (15.48%) VMware
11 413 (14.70%) SQL Server
12 410 (14.59%) Service Management
13 392 (13.95%) Microsoft Office
14 323 (11.49%) Linux
15 306 (10.89%) Problem Management
16 305 (10.85%) Firewall
17 303 (10.78%) Incident Management
18 274 (9.75%) Windows 7
19 263 (9.36%) VMware Infrastructure
20 258 (9.18%) Cisco Certification
21 255 (9.07%) Security Cleared
21 255 (9.07%) Office 365
22 250 (8.90%) Degree
23 249 (8.86%) WAN
24 247 (8.79%) LAN
25 224 (7.97%) MS Exchange
26 215 (7.65%) Windows Server 2008
27 207 (7.37%) Management Information System
28 205 (7.30%) Citrix
28 205 (7.30%) Windows Server 2012

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 224 (7.97%) MS Exchange
2 101 (3.59%) IIS
3 99 (3.52%) SharePoint
4 87 (3.10%) Exchange Server 2010
5 59 (2.10%) Skype for Business
6 57 (2.03%) CMS
7 44 (1.57%) Tomcat
8 42 (1.49%) Exchange Server 2013
9 41 (1.46%) BizTalk Server
10 39 (1.39%) WebLogic
11 37 (1.32%) Documentum
12 36 (1.28%) Apache
13 35 (1.25%) Oracle SOA Suite
14 29 (1.03%) Exchange Server 2007
15 28 (1.00%) WebSphere
16 20 (0.71%) JBoss
17 19 (0.68%) Exchange Server 2003
18 14 (0.50%) SharePoint 2013
19 13 (0.46%) IBM Notes
19 13 (0.46%) Oracle Service Bus
Applications
1 392 (13.95%) Microsoft Office
2 154 (5.48%) Microsoft Excel
3 77 (2.74%) Microsoft PowerPoint
4 25 (0.89%) Spreadsheet
5 17 (0.60%) MS Visio
6 14 (0.50%) Microsoft Project
7 8 (0.28%) InfoPath
8 4 (0.14%) Acrobat
9 3 (0.11%) Camtasia
9 3 (0.11%) Niku Workbench
9 3 (0.11%) SOLIDWORKS
10 2 (0.071%) Photoshop
11 1 (0.036%) Adobe Creative Suite
11 1 (0.036%) Adobe Illustrator
11 1 (0.036%) AutoCAD
11 1 (0.036%) Open Workbench
Business Applications
1 48 (1.71%) SAP CO
1 48 (1.71%) SAP FI
1 48 (1.71%) SAP FI/CO
2 44 (1.57%) Dynamics CRM
3 42 (1.49%) SAP MM
4 37 (1.32%) SAP MII
4 37 (1.32%) SAP PP
4 37 (1.32%) SAP PP-PI
5 34 (1.21%) Remedy ITSM
6 15 (0.53%) Oracle EBS
7 11 (0.39%) Dynamics NAV
8 9 (0.32%) Oracle EBS R12
9 7 (0.25%) SAP ERP
10 6 (0.21%) Oracle AGIS
10 6 (0.21%) Oracle Assets
10 6 (0.21%) Oracle Subledger Accounting
10 6 (0.21%) PlanetPress Connect
11 5 (0.18%) Dynamics AX
11 5 (0.18%) Salesforce.com CRM
11 5 (0.18%) Visualfiles
Cloud Services
1 255 (9.07%) Office 365
2 133 (4.73%) Microsoft Azure
3 50 (1.78%) Amazon AWS
4 46 (1.64%) SaaS
5 39 (1.39%) Cloud Computing
6 27 (0.96%) IaaS
7 22 (0.78%) GitHub
8 9 (0.32%) PaaS
9 8 (0.28%) Dynamics 365
9 8 (0.28%) G Suite
10 6 (0.21%) Azure Active Directory
10 6 (0.21%) Mimecast
10 6 (0.21%) OneDrive
11 4 (0.14%) Google Analytics
11 4 (0.14%) Google Cloud Platform
12 2 (0.071%) Oracle Service Cloud
12 2 (0.071%) Responsys
12 2 (0.071%) Yammer
13 1 (0.036%) Adobe Creative Cloud
13 1 (0.036%) IBM Cloud
Communications & Networking
1 305 (10.85%) Firewall
2 249 (8.86%) WAN
3 247 (8.79%) LAN
4 190 (6.76%) TCP/IP
5 164 (5.84%) DNS
6 158 (5.62%) VPN
7 135 (4.80%) SAN
8 112 (3.99%) DHCP
8 112 (3.99%) Wireless
9 98 (3.49%) VoIP
10 90 (3.20%) BGP
11 79 (2.81%) Cisco Nexus
12 71 (2.53%) Wi-Fi
13 65 (2.31%) VLAN
14 58 (2.06%) MPLS
15 57 (2.03%) OSPF
16 50 (1.78%) Wireshark
17 49 (1.74%) Internet
18 48 (1.71%) Skype
19 44 (1.57%) NX-OS
Database & Business Intelligence
1 413 (14.70%) SQL Server
2 75 (2.67%) SQL Server 2008
3 56 (1.99%) MySQL
4 43 (1.53%) Oracle Database
5 36 (1.28%) SQL Server 2014
6 34 (1.21%) SQL Server Integration Services
7 33 (1.17%) Relational Database
7 33 (1.17%) SQL Server 2012
8 30 (1.07%) Oracle Reports
9 28 (1.00%) SQL Server 2005
10 27 (0.96%) SQL Server Reporting Services
11 26 (0.93%) DB2
12 25 (0.89%) BusinessObjects
13 23 (0.82%) Oracle Database 12c
14 17 (0.60%) Oracle Database 10g
15 16 (0.57%) MongoDB
16 15 (0.53%) Data Warehouse
16 15 (0.53%) Power BI
16 15 (0.53%) SQL Server Analysis Services
17 14 (0.50%) RDBMS
Development Applications
1 61 (2.17%) Team Foundation Server
2 41 (1.46%) Jenkins
3 39 (1.39%) VSS/SourceSafe
4 37 (1.32%) Git (software)
5 35 (1.25%) JIRA
6 32 (1.14%) Selenium
6 32 (1.14%) SQL Server Management Studio (SSMS)
6 32 (1.14%) Visual Studio
7 20 (0.71%) TeamCity
8 14 (0.50%) Maven
9 6 (0.21%) Subversion
10 5 (0.18%) WinDbg
11 4 (0.14%) Eclipse
11 4 (0.14%) Grunt
11 4 (0.14%) Oracle Forms
12 2 (0.071%) Bitbucket
12 2 (0.071%) gulp
12 2 (0.071%) MSI
12 2 (0.071%) Toad
12 2 (0.071%) webpack
General
1 562 (20.00%) Finance
2 177 (6.30%) Telecoms
3 99 (3.52%) Manufacturing
4 87 (3.10%) Legal
5 76 (2.70%) Retail
6 71 (2.53%) Marketing
7 69 (2.46%) Back Office
8 66 (2.35%) Military
9 60 (2.14%) Banking
10 52 (1.85%) Electronics
11 42 (1.49%) Advertising
12 39 (1.39%) German Language
13 38 (1.35%) Law
14 35 (1.25%) Billing
15 34 (1.21%) French Language
16 20 (0.71%) Games
17 13 (0.46%) Investment Banking
18 11 (0.39%) Digital Economy
19 10 (0.36%) Publishing
20 8 (0.28%) Multimedia
Job Titles
1 679 (24.16%) Analyst
2 296 (10.53%) Support Engineer
3 270 (9.61%) Support Analyst
4 253 (9.00%) Service Manager
5 242 (8.61%) Service Analyst
6 197 (7.01%) Applications Support
6 197 (7.01%) Service Desk Analyst
7 181 (6.44%) IT Support
8 179 (6.37%) Network Engineer
9 169 (6.01%) 2nd Line Support
10 150 (5.34%) IT Manager
11 120 (4.27%) Team Leader
12 115 (4.09%) Delivery Manager
12 115 (4.09%) Developer
13 111 (3.95%) Services Delivery Manager
14 96 (3.42%) Administrator
15 92 (3.27%) Applications Support Analyst
16 87 (3.10%) Desktop Support
17 85 (3.02%) IT Engineer
18 83 (2.95%) IT Analyst
Libraries, Frameworks & Software Standards
1 149 (5.30%) .NET
2 122 (4.34%) Web Services
3 79 (2.81%) HTML
4 71 (2.53%) CSS
5 70 (2.49%) Middleware
6 69 (2.46%) SOAP
7 61 (2.17%) REST
8 54 (1.92%) jQuery
9 48 (1.71%) WCF
9 48 (1.71%) XML
10 43 (1.53%) ASP.NET
11 38 (1.35%) J2EE
12 37 (1.32%) SAPUI5
13 36 (1.28%) AngularJS
14 35 (1.25%) ASP.NET Web API
15 34 (1.21%) ASP.NET Web Forms
16 32 (1.14%) Entity Framework
17 30 (1.07%) Ajax
18 24 (0.85%) Spring
19 23 (0.82%) HTML5
Miscellaneous
1 207 (7.37%) Management Information System
2 185 (6.58%) Analytical Skills
3 169 (6.01%) Data Centre
4 75 (2.67%) Computer Science
5 55 (1.96%) Driving Licence
6 51 (1.81%) Virtual Team
7 46 (1.64%) Clustering
8 40 (1.42%) User Experience
9 35 (1.25%) Client/Server
9 35 (1.25%) Replication
10 30 (1.07%) CMDB
11 27 (0.96%) Enterprise Software
12 23 (0.82%) Enterprise Storage
12 23 (0.82%) iPad
13 21 (0.75%) PKI
14 20 (0.71%) Video Conferencing
15 17 (0.60%) Blackberry
16 16 (0.57%) Fat Client
16 16 (0.57%) Thin Client
17 15 (0.53%) Private Cloud
Operating Systems
1 1019 (36.26%) Windows
2 458 (16.30%) Windows Server
3 323 (11.49%) Linux
4 274 (9.75%) Windows 7
5 215 (7.65%) Windows Server 2008
6 205 (7.30%) Windows Server 2012
7 201 (7.15%) Unix
8 157 (5.59%) Windows 10
9 100 (3.56%) Windows 8
10 88 (3.13%) Windows Server 2003
11 52 (1.85%) Solaris
12 51 (1.81%) Windows XP
13 42 (1.49%) CentOS
14 31 (1.10%) Red Hat Enterprise Linux
15 28 (1.00%) Ubuntu
16 24 (0.85%) AIX
16 24 (0.85%) Apple iOS
17 19 (0.68%) zOS
18 18 (0.64%) Android
18 18 (0.64%) Windows Vista
Processes & Methodologies
1 1084 (38.58%) ITIL
2 462 (16.44%) Service Delivery
3 410 (14.59%) Service Management
4 306 (10.89%) Problem Management
5 303 (10.78%) Incident Management
6 202 (7.19%) ITSM
7 197 (7.01%) Agile Software Development
8 189 (6.73%) Continuous Improvement
9 175 (6.23%) Stakeholder Management
10 169 (6.01%) Project Management
11 168 (5.98%) Change Management
12 167 (5.94%) Root Cause Analysis
13 154 (5.48%) Mentoring
14 143 (5.09%) Disaster Recovery
15 138 (4.91%) ITIL V3
16 127 (4.52%) IT Strategy
16 127 (4.52%) Process Improvement
17 126 (4.48%) Line Management
18 124 (4.41%) CRM
19 118 (4.20%) Document Management
Programming Languages
1 442 (15.73%) SQL
2 136 (4.84%) C#
3 130 (4.63%) Java
4 85 (3.02%) PowerShell
5 84 (2.99%) JavaScript
6 56 (1.99%) T-SQL
7 49 (1.74%) C
8 46 (1.64%) Python
9 32 (1.14%) Perl
10 31 (1.10%) PL/SQL
11 25 (0.89%) Bash Shell
11 25 (0.89%) PHP
11 25 (0.89%) Shell Script
12 24 (0.85%) VBScript
13 21 (0.75%) VB
14 16 (0.57%) ABAP
15 10 (0.36%) C++
16 8 (0.28%) sed
17 7 (0.25%) VBA
18 4 (0.14%) VB.NET
Qualifications
1 258 (9.18%) Cisco Certification
2 255 (9.07%) Security Cleared
3 250 (8.90%) Degree
4 190 (6.76%) Microsoft Certification
5 187 (6.65%) CCNA
6 168 (5.98%) SC Cleared
7 138 (4.91%) ITIL Certification
8 114 (4.06%) CCNP
9 94 (3.35%) MCP
10 90 (3.20%) MCSE
11 83 (2.95%) MCSA
12 76 (2.70%) DV Cleared
13 42 (1.49%) Computer Science Degree
14 37 (1.32%) ITIL Foundation Certificate
15 27 (0.96%) ISEB
16 24 (0.85%) HND
17 23 (0.82%) CCIE
18 19 (0.68%) MCITP
19 18 (0.64%) A+ Certification
19 18 (0.64%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 69 (2.46%) ISO/IEC 27001
2 49 (1.74%) QA
3 48 (1.71%) ISO 9001
4 32 (1.14%) Disclosure Scotland
5 19 (0.68%) PCI DSS
6 16 (0.57%) Data Quality
6 16 (0.57%) ISO/IEC 20000
7 13 (0.46%) PMO
8 9 (0.32%) COBIT
9 8 (0.28%) Sarbanes-Oxley
10 7 (0.25%) ISO 14001
11 4 (0.14%) ISO 22301
12 3 (0.11%) NEBOSH
13 2 (0.071%) Cyber Essentials
14 1 (0.036%) GDPR
14 1 (0.036%) ISO 20022
14 1 (0.036%) ISO 8583
14 1 (0.036%) PSD2
System Software
1 549 (19.54%) Active Directory
2 263 (9.36%) VMware Infrastructure
3 182 (6.48%) Hyper-V
4 70 (2.49%) vSphere
5 41 (1.46%) VMware ESXi
6 37 (1.32%) XenApp
7 20 (0.71%) Oracle RAC
8 19 (0.68%) Virtual Servers
9 12 (0.43%) Firmware
10 11 (0.39%) Virtual Machines
10 11 (0.39%) XenServer
11 10 (0.36%) Terminal Services
12 9 (0.32%) XenDesktop
13 8 (0.28%) Citrix Presentation Server
13 8 (0.28%) Microsoft App-V
13 8 (0.28%) Microsoft Virtual Server
13 8 (0.28%) VMware Server
14 5 (0.18%) BitLocker
14 5 (0.18%) DFS Replication
15 4 (0.14%) Docker
Systems Management
1 125 (4.45%) SCCM
2 57 (2.03%) Nagios
3 55 (1.96%) Puppet
4 51 (1.81%) Opsview
5 39 (1.39%) Cisco LMS
6 28 (1.00%) SCOM
7 26 (0.93%) WSUS
8 25 (0.89%) Cisco Prime
9 21 (0.75%) NetBackup
10 20 (0.71%) Tivoli Storage Manager
11 18 (0.64%) Tivoli
11 18 (0.64%) ZABBIX
12 16 (0.57%) Backup Exec
13 14 (0.50%) FortiGate
13 14 (0.50%) Opscode Chef
14 12 (0.43%) Systems Management Server (SMS)
15 11 (0.39%) AirWatch
15 11 (0.39%) Microsoft Data Protection Manager
15 11 (0.39%) SCVMM
15 11 (0.39%) SolarWinds Orion
Vendors
1 887 (31.57%) Microsoft
2 454 (16.16%) Cisco
3 435 (15.48%) VMware
4 205 (7.30%) Citrix
5 200 (7.12%) Oracle
6 171 (6.09%) SAP
7 154 (5.48%) HP
8 90 (3.20%) Dell
9 87 (3.10%) Xerox
10 86 (3.06%) Juniper
11 83 (2.95%) F5
12 80 (2.85%) IBM
13 79 (2.81%) Remedy
14 63 (2.24%) CheckPoint
15 62 (2.21%) Red Hat
15 62 (2.21%) SolarWinds
16 57 (2.03%) EMC
17 54 (1.92%) Apple
18 51 (1.81%) NetApp
19 43 (1.53%) Veeam