Period
to 2 July 2020

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 2 July 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
2 Jul 2020
Same period 2019 Same period 2018
Rank 106 96 110
Rank change year-on-year -10 +14 0
Permanent jobs citing SLA 1,203 2,688 2,856
As % of all permanent jobs advertised in the UK excluding London 2.76% 3.22% 2.84%
As % of the Quality Assurance & Compliance category 21.52% 22.18% 22.06%
Number of salaries quoted 937 2,031 2,148
Median annual salary £35,000 £37,000 £35,000
Median salary % change year-on-year -5.41% +5.71% -
10th Percentile £21,250 £21,000 £20,500
90th Percentile £59,625 £60,000 £57,500
UK median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 5,590 12,120 12,949
As % of all permanent IT jobs advertised in the UK excluding London 12.81% 14.52% 12.86%
Number of salaries quoted 4,280 8,586 9,780
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +8.43%
10th Percentile £27,500 £25,750 £25,750
90th Percentile £75,000 £70,000 £67,500
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

Salary distribution for jobs citing SLA in the UK excluding London over the 6 months to 2 July 2020.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 2 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -23 354 £40,000 - 27
North of England -13 303 £37,000 -7.50% 37
Midlands -19 197 £30,000 -4.76% 18
North West -1 165 £37,500 - 20
East of England +13 152 £40,000 +14.29% 15
South West +43 125 £30,000 - 15
West Midlands -27 119 £30,750 -12.14% 12
Yorkshire +18 101 £37,500 -21.05% 12
East Midlands +13 75 £29,250 +6.36% 6
Wales -13 37 £36,000 -4.00% 7
North East -14 37 £32,500 -0.76% 5
Scotland +31 35 £25,375 -36.56% 13
Northern Ireland +23 6 £47,500 +40.74%
SLA
UK

For the 6 months to 2 July 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 477 (39.65%) Windows
2 440 (36.58%) ITIL
3 408 (33.92%) Microsoft
4 348 (28.93%) Active Directory
5 249 (20.70%) Office 365
6 218 (18.12%) VMware
7 197 (16.38%) Problem-Solving
8 196 (16.29%) Service Delivery
8 196 (16.29%) Cisco
9 195 (16.21%) Windows Server
10 192 (15.96%) SQL
11 178 (14.80%) Azure
12 168 (13.97%) Firewall
13 165 (13.72%) LAN
14 156 (12.97%) Microsoft Office
15 155 (12.88%) Service Management
16 151 (12.55%) WAN
17 147 (12.22%) DNS
18 146 (12.14%) Finance
19 132 (10.97%) VMware Infrastructure
20 122 (10.14%) Security Cleared
21 120 (9.98%) Incident Management
22 113 (9.39%) Windows 10
23 109 (9.06%) Mentoring
24 108 (8.98%) Data Centre
24 108 (8.98%) DHCP
25 107 (8.89%) SQL Server
25 107 (8.89%) Problem Management
26 105 (8.73%) Citrix
26 105 (8.73%) Continuous Improvement

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (7.32%) MS Exchange
2 56 (4.66%) SharePoint
3 41 (3.41%) Exchange Server 2013
4 30 (2.49%) Skype for Business
5 24 (2.00%) Exchange Server 2010
6 15 (1.25%) IIS
7 10 (0.83%) Confluence
8 7 (0.58%) Apache
9 6 (0.50%) IBM Notes
10 5 (0.42%) WebLogic
11 4 (0.33%) BizTalk Server
11 4 (0.33%) nginx
12 3 (0.25%) Apache Solr
12 3 (0.25%) Elasticsearch
12 3 (0.25%) SAS
12 3 (0.25%) WildFly
13 2 (0.17%) Oracle SOA Suite
13 2 (0.17%) Sitefinity
14 1 (0.083%) Liferay
14 1 (0.083%) SharePoint 2013
Applications
1 156 (12.97%) Microsoft Office
2 49 (4.07%) Microsoft Excel
3 17 (1.41%) Microsoft PowerPoint
4 3 (0.25%) SPSS
5 1 (0.083%) Acrobat
5 1 (0.083%) Adobe Premiere
5 1 (0.083%) Avid Media Composer
5 1 (0.083%) Final Cut Pro
5 1 (0.083%) MS Visio
Business Applications
1 12 (1.00%) Remedy ITSM
2 4 (0.33%) Oracle Applications
3 3 (0.25%) Dynamics CRM
4 2 (0.17%) assyst
4 2 (0.17%) Dynamics AX
4 2 (0.17%) Magento
5 1 (0.083%) Elite 3E
5 1 (0.083%) Line 50
5 1 (0.083%) Maximo
5 1 (0.083%) NetSuite
5 1 (0.083%) Oracle Assets
5 1 (0.083%) Oracle Internet Expenses
5 1 (0.083%) Oracle Payables
5 1 (0.083%) Oracle Receivables
5 1 (0.083%) Oracle Subledger Accounting
5 1 (0.083%) Sage 200
5 1 (0.083%) SAP Business One
5 1 (0.083%) SAP PM
5 1 (0.083%) Shopify
5 1 (0.083%) Workfront
Cloud Services
1 249 (20.70%) Office 365
2 178 (14.80%) Azure
3 65 (5.40%) AWS
4 24 (2.00%) Cloud Computing
5 23 (1.91%) SaaS
6 22 (1.83%) Azure Active Directory
7 18 (1.50%) IaaS
8 17 (1.41%) Power Platform
9 13 (1.08%) OpenShift
10 12 (1.00%) GCP
11 10 (0.83%) PaaS
12 9 (0.75%) Mimecast
13 8 (0.67%) Power Automate
14 7 (0.58%) Amazon CloudWatch
14 7 (0.58%) Apigee
15 4 (0.33%) Amazon SQS
15 4 (0.33%) Dynamics 365
15 4 (0.33%) ShareGate
16 3 (0.25%) PowerApps
16 3 (0.25%) Serverless
Communications & Networking
1 168 (13.97%) Firewall
2 165 (13.72%) LAN
3 151 (12.55%) WAN
4 147 (12.22%) DNS
5 108 (8.98%) DHCP
6 81 (6.73%) TCP/IP
6 81 (6.73%) VPN
7 68 (5.65%) Wireless
8 59 (4.90%) Internet
9 55 (4.57%) VoIP
10 39 (3.24%) Network Security
10 39 (3.24%) VLAN
11 36 (2.99%) Skype
12 35 (2.91%) Wi-Fi
13 33 (2.74%) Cisco ASA
14 28 (2.33%) MPLS
15 27 (2.24%) Unified Communications
16 26 (2.16%) SSL
17 24 (2.00%) SAN
18 22 (1.83%) IPsec
Database & Business Intelligence
1 107 (8.89%) SQL Server
2 17 (1.41%) Relational Database
2 17 (1.41%) SQL Server 2012
3 15 (1.25%) RDBMS
4 12 (1.00%) Oracle Database
4 12 (1.00%) SQL Server 2016
5 10 (0.83%) BusinessObjects
5 10 (0.83%) SQL Server Reporting Services
6 9 (0.75%) SQL Server Integration Services
7 8 (0.67%) PostgreSQL
7 8 (0.67%) SQL Server Analysis Services
8 7 (0.58%) Data Warehouse
9 6 (0.50%) MySQL
9 6 (0.50%) Power BI
10 5 (0.42%) Data Mining
11 4 (0.33%) Azure SQL Database
11 4 (0.33%) MongoDB
11 4 (0.33%) SQL Server 2017
12 3 (0.25%) GIS
12 3 (0.25%) Panintelligence
Development Applications
1 21 (1.75%) JIRA
2 5 (0.42%) Octopus Deploy
2 5 (0.42%) TeamCity
2 5 (0.42%) WinDbg
3 4 (0.33%) Jenkins
3 4 (0.33%) Metasploit
4 3 (0.25%) Git (software)
5 1 (0.083%) Ant
5 1 (0.083%) Bitbucket
5 1 (0.083%) CruiseControl
5 1 (0.083%) Gemini Tracker
5 1 (0.083%) Hudson
5 1 (0.083%) Rational DOORS
5 1 (0.083%) Rational Team Concert
5 1 (0.083%) Selenium
5 1 (0.083%) SQL Server Management Studio (SSMS)
5 1 (0.083%) Visual Studio Team System
General
1 146 (12.14%) Finance
2 71 (5.90%) Telecoms
3 42 (3.49%) Public Sector
4 40 (3.33%) Retail
5 38 (3.16%) Legal
6 18 (1.50%) Billing
7 15 (1.25%) Advertising
8 14 (1.16%) Law
8 14 (1.16%) Local Government
8 14 (1.16%) Manufacturing
9 10 (0.83%) Back Office
9 10 (0.83%) Banking
10 6 (0.50%) Marketing
11 5 (0.42%) Automotive
12 3 (0.25%) Mandarin Language
13 2 (0.17%) Aerospace
13 2 (0.17%) Electronics
13 2 (0.17%) German Language
14 1 (0.083%) Dutch Language
14 1 (0.083%) French Language
Job Titles
1 251 (20.86%) Analyst
2 142 (11.80%) Support Engineer
3 106 (8.81%) Service Manager
4 103 (8.56%) Support Analyst
5 90 (7.48%) IT Support
6 87 (7.23%) Service Analyst
7 80 (6.65%) IT Engineer
8 76 (6.32%) Service Desk Analyst
9 66 (5.49%) IT Manager
10 64 (5.32%) 2nd Line Support
11 61 (5.07%) Team Leader
12 56 (4.66%) Administrator
13 49 (4.07%) IT Support Engineer
14 47 (3.91%) Desktop Support
15 46 (3.82%) Delivery Manager
15 46 (3.82%) Network Engineer
16 44 (3.66%) Service Desk Manager
17 42 (3.49%) 1st Line Support
18 41 (3.41%) 2nd Line Engineer
18 41 (3.41%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 22 (1.83%) .NET
2 13 (1.08%) XML
3 9 (0.75%) HTML
3 9 (0.75%) Web Services
4 7 (0.58%) Middleware
5 6 (0.50%) ODBC
6 5 (0.42%) RabbitMQ
7 4 (0.33%) .NET Framework
7 4 (0.33%) CSS
7 4 (0.33%) XML Messaging
8 3 (0.25%) Apache NiFi
8 3 (0.25%) Kafka
8 3 (0.25%) Node.js
9 2 (0.17%) ASP.NET
9 2 (0.17%) ASP.NET MVC
9 2 (0.17%) ASP.NET Web API
9 2 (0.17%) REST
9 2 (0.17%) SAML
9 2 (0.17%) SAP Basis
10 1 (0.083%) COM
Miscellaneous
1 108 (8.98%) Data Centre
2 104 (8.65%) Analytical Skills
3 92 (7.65%) Management Information System
4 56 (4.66%) Self-Motivation
5 28 (2.33%) Clustering
5 28 (2.33%) Driving Licence
6 22 (1.83%) Replication
7 20 (1.66%) Video Conferencing
8 15 (1.25%) iPhone
9 14 (1.16%) User Experience
10 11 (0.91%) Enterprise Software
10 11 (0.91%) Handset
11 8 (0.67%) e-Learning
11 8 (0.67%) PKI
11 8 (0.67%) Private Cloud
12 7 (0.58%) Blackberry
12 7 (0.58%) IVR
12 7 (0.58%) NHS
13 5 (0.42%) Client/Server
13 5 (0.42%) iSeries
Operating Systems
1 477 (39.65%) Windows
2 195 (16.21%) Windows Server
3 113 (9.39%) Windows 10
4 102 (8.48%) Linux
5 76 (6.32%) Windows 7
6 71 (5.90%) Windows Server 2012
7 70 (5.82%) Windows Server 2016
8 58 (4.82%) Windows Server 2008
9 44 (3.66%) Unix
10 38 (3.16%) Windows 8
11 28 (2.33%) Solaris
12 26 (2.16%) Windows Server 2019
13 25 (2.08%) Android
14 24 (2.00%) Apple iOS
15 17 (1.41%) Windows XP
16 15 (1.25%) AIX
16 15 (1.25%) Red Hat Enterprise Linux
16 15 (1.25%) Windows Server 2003
17 11 (0.91%) SUSE
18 6 (0.50%) Debian
Processes & Methodologies
1 440 (36.58%) ITIL
2 197 (16.38%) Problem-Solving
3 196 (16.29%) Service Delivery
4 155 (12.88%) Service Management
5 120 (9.98%) Incident Management
6 109 (9.06%) Mentoring
7 107 (8.89%) Problem Management
8 105 (8.73%) Continuous Improvement
9 102 (8.48%) Agile Software Development
10 93 (7.73%) Change Management
11 91 (7.56%) Project Management
12 89 (7.40%) ITSM
13 76 (6.32%) Stakeholder Management
14 63 (5.24%) Root Cause Analysis
15 52 (4.32%) Information Security
16 48 (3.99%) Infrastructure Engineering
17 47 (3.91%) Ticket Management
18 41 (3.41%) DevOps
19 39 (3.24%) Cybersecurity
19 39 (3.24%) Performance Tuning
Programming Languages
1 192 (15.96%) SQL
2 79 (6.57%) PowerShell
3 20 (1.66%) Java
4 19 (1.58%) C#
5 17 (1.41%) Python
5 17 (1.41%) T-SQL
6 14 (1.16%) Shell Script
7 12 (1.00%) JavaScript
8 11 (0.91%) C
8 11 (0.91%) PHP
8 11 (0.91%) Ruby
8 11 (0.91%) VBScript
9 10 (0.83%) Perl
10 7 (0.58%) PL/SQL
11 5 (0.42%) Bash Shell
12 3 (0.25%) VB
13 2 (0.17%) VB.NET
14 1 (0.083%) VBA
Qualifications
1 122 (10.14%) Security Cleared
2 104 (8.65%) Cisco Certification
3 92 (7.65%) SC Cleared
4 91 (7.56%) ITIL Certification
5 80 (6.65%) Microsoft Certification
6 71 (5.90%) CCNA
7 70 (5.82%) Degree
8 48 (3.99%) MCSE
9 39 (3.24%) CCNP
10 34 (2.83%) MCSA
11 31 (2.58%) A+ Certification
12 29 (2.41%) MCP
13 25 (2.08%) DV Cleared
14 18 (1.50%) JNCIA
15 17 (1.41%) CCIE
16 13 (1.08%) CISSP
17 12 (1.00%) DBS Check
17 12 (1.00%) MCITP
18 11 (0.91%) CISM
19 10 (0.83%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 60 (4.99%) ISO/IEC 27001
2 27 (2.24%) QA
3 25 (2.08%) PCI DSS
4 21 (1.75%) Sarbanes-Oxley
5 17 (1.41%) GDPR
6 15 (1.25%) ISO 9001
7 12 (1.00%) Cyber Essentials
8 8 (0.67%) COBIT
8 8 (0.67%) ISO/IEC 20000
8 8 (0.67%) NIST
9 2 (0.17%) BS25999
9 2 (0.17%) PA-DSS
10 1 (0.083%) Data Quality
10 1 (0.083%) HL7
10 1 (0.083%) NIST 800
System Software
1 348 (28.93%) Active Directory
2 132 (10.97%) VMware Infrastructure
3 80 (6.65%) Hyper-V
4 34 (2.83%) VMware ESXi
5 31 (2.58%) vSphere
6 26 (2.16%) Virtual Machines
7 21 (1.75%) Docker
8 13 (1.08%) XenApp
9 10 (0.83%) Firmware
9 10 (0.83%) Virtual Desktop
10 9 (0.75%) Virtual Servers
11 8 (0.67%) VMware Workstation
11 8 (0.67%) XenDesktop
12 7 (0.58%) UAG
13 6 (0.50%) vCloud
14 5 (0.42%) Citrix Hypervisor
14 5 (0.42%) Terminal Server
15 4 (0.33%) BitLocker
15 4 (0.33%) Microsoft Virtual Server
15 4 (0.33%) Snort
Systems Management
1 77 (6.40%) SCCM
2 52 (4.32%) SCOM
3 32 (2.66%) Cisco Prime
4 26 (2.16%) WSUS
5 19 (1.58%) McAfee ePO
5 19 (1.58%) Puppet
6 14 (1.16%) Ansible
7 13 (1.08%) Cisco CUCM
8 9 (0.75%) Microsoft Intune
8 9 (0.75%) Nagios
8 9 (0.75%) vRealize
9 8 (0.67%) FortiGate
9 8 (0.67%) Kubernetes
9 8 (0.67%) Terraform
9 8 (0.67%) Tivoli
10 7 (0.58%) BMC PATROL
10 7 (0.58%) OpenView
10 7 (0.58%) Oracle ZFS
10 7 (0.58%) Tivoli Monitoring
11 6 (0.50%) PaperCut
Vendors
1 408 (33.92%) Microsoft
2 218 (18.12%) VMware
3 196 (16.29%) Cisco
4 105 (8.73%) Citrix
5 81 (6.73%) HP
6 67 (5.57%) Oracle
7 66 (5.49%) Juniper
8 48 (3.99%) SolarWinds
9 42 (3.49%) Dell
9 42 (3.49%) IBM
10 39 (3.24%) ServiceNow
11 38 (3.16%) Remedy
12 30 (2.49%) SAP
13 29 (2.41%) Veeam
14 28 (2.33%) McAfee
15 27 (2.24%) Sun
16 19 (1.58%) Red Hat
17 16 (1.33%) Meraki
17 16 (1.33%) NetApp
17 16 (1.33%) Palo Alto