Period
to 17 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 117 88 85
Rank change year-on-year -29 -3 -5
Permanent jobs citing SLA 2,757 3,430 3,871
As % of all permanent IT jobs advertised in the UK excluding London 2.79% 3.32% 3.30%
As % of the Quality Assurance & Compliance category 23.04% 26.79% 25.21%
Number of salaries quoted 2,128 2,700 3,113
UK excluding London median annual salary £32,500 £33,683 £35,000
Median salary % change year-on-year -3.51% -3.76% +2.94%
10th Percentile £19,500 £19,500 £20,000
90th Percentile £62,500 £58,075 £57,500
UK median annual salary £35,500 £37,500 £37,500
% change year-on-year -5.33% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 11,965 12,805 15,356
As % of all permanent IT jobs advertised in the UK excluding London 12.11% 12.41% 13.10%
Number of salaries quoted 9,299 9,911 12,056
UK excluding London median annual salary £43,000 £42,500 £42,500
Median salary % change year-on-year +1.18% - +6.25%
10th Percentile £25,000 £24,250 £25,000
90th Percentile £68,750 £65,000 £65,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 17 January 2018.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -31 896 £35,000 -6.67% 105
North of England -22 629 £29,000 +5.45% 97
Midlands -38 452 £32,500 -13.33% 79
North West -4 346 £27,500 -6.78% 48
East of England -35 329 £32,000 -20.99% 57
South West -5 291 £35,608 +9.56% 33
West Midlands -30 285 £32,500 -13.33% 45
Yorkshire -38 203 £31,250 +14.68% 37
East Midlands -27 167 £31,500 -21.25% 33
Wales +21 123 £33,700 +25.98% 5
Scotland -11 106 £40,000 +26.98% 17
North East +12 85 £32,500 +17.12% 12
Northern Ireland -33 2 £28,250 -13.08% 1
SLA
UK

For the 6 months to 17 January 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the UK excluding London region with a requirement for SLA.

1 1,122 (40.70%) ITIL
2 1,083 (39.28%) Windows
3 950 (34.46%) Microsoft
4 580 (21.04%) Active Directory
5 517 (18.75%) Windows Server
6 488 (17.70%) Service Management
7 474 (17.19%) Service Delivery
8 466 (16.90%) Finance
9 446 (16.18%) Cisco
10 438 (15.89%) VMware
11 428 (15.52%) Microsoft Office
12 381 (13.82%) SQL
13 347 (12.59%) SQL Server
14 330 (11.97%) Problem Management
15 309 (11.21%) Incident Management
15 309 (11.21%) Office 365
16 296 (10.74%) Windows 7
17 283 (10.26%) Linux
18 276 (10.01%) VMware Infrastructure
19 267 (9.68%) Security Cleared
20 259 (9.39%) Firewall
20 259 (9.39%) Windows Server 2012
21 257 (9.32%) Cisco Certification
22 245 (8.89%) Continuous Improvement
23 241 (8.74%) Citrix
24 239 (8.67%) ITSM
25 238 (8.63%) Hyper-V
26 235 (8.52%) WAN
27 231 (8.38%) Windows Server 2008
28 225 (8.16%) LAN

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 225 (8.16%) MS Exchange
2 98 (3.55%) IIS
3 94 (3.41%) SharePoint
4 93 (3.37%) Exchange Server 2010
5 68 (2.47%) Skype for Business
6 52 (1.89%) BizTalk Server
7 50 (1.81%) Exchange Server 2013
8 35 (1.27%) CMS
9 26 (0.94%) Apache
9 26 (0.94%) Exchange Server 2007
10 20 (0.73%) Blackberry Enterprise Server
11 18 (0.65%) Tomcat
11 18 (0.65%) WebLogic
12 16 (0.58%) Documentum
13 15 (0.54%) Oracle SOA Suite
13 15 (0.54%) WebSphere
14 10 (0.36%) nginx
15 9 (0.33%) Exchange Server 2003
15 9 (0.33%) IBM Notes
15 9 (0.33%) JBoss
Applications
1 428 (15.52%) Microsoft Office
2 166 (6.02%) Microsoft Excel
3 84 (3.05%) Microsoft PowerPoint
4 39 (1.41%) Spreadsheet
5 28 (1.02%) MS Visio
6 11 (0.40%) Microsoft Project
7 8 (0.29%) InfoPath
8 5 (0.18%) Camtasia
9 1 (0.036%) HipChat
9 1 (0.036%) Open Workbench
9 1 (0.036%) Photoshop
9 1 (0.036%) SOLIDWORKS
Business Applications
1 49 (1.78%) Remedy ITSM
2 36 (1.31%) SAP CO
2 36 (1.31%) SAP FI
2 36 (1.31%) SAP FI/CO
3 35 (1.27%) Dynamics CRM
4 30 (1.09%) SAP MM
4 30 (1.09%) SAP PP
5 27 (0.98%) SAP MII
5 27 (0.98%) SAP PP-PI
6 15 (0.54%) Oracle EBS
7 11 (0.40%) SAP ERP
8 9 (0.33%) Dynamics NAV
8 9 (0.33%) Oracle EBS R12
9 7 (0.25%) Oracle Assets
9 7 (0.25%) Oracle Subledger Accounting
10 6 (0.22%) Oracle AGIS
10 6 (0.22%) PlanetPress Connect
11 5 (0.18%) Dynamics AX
11 5 (0.18%) Salesforce.com CRM
11 5 (0.18%) Visualfiles
Cloud Services
1 309 (11.21%) Office 365
2 133 (4.82%) Microsoft Azure
3 49 (1.78%) Cloud Computing
4 42 (1.52%) SaaS
5 37 (1.34%) Amazon AWS
6 23 (0.83%) IaaS
7 15 (0.54%) OneDrive
8 10 (0.36%) GitHub
9 8 (0.29%) Azure Active Directory
9 8 (0.29%) Dynamics 365
10 7 (0.25%) Mimecast
10 7 (0.25%) PaaS
11 6 (0.22%) Google Analytics
12 5 (0.18%) Google Cloud Platform
12 5 (0.18%) Yammer
13 3 (0.11%) Bluemix
13 3 (0.11%) IBM Cloud
14 2 (0.073%) Amazon CloudWatch
14 2 (0.073%) Oracle Service Cloud
15 1 (0.036%) AWS CloudFormation
Communications & Networking
1 259 (9.39%) Firewall
2 235 (8.52%) WAN
3 225 (8.16%) LAN
4 166 (6.02%) DNS
5 158 (5.73%) TCP/IP
6 125 (4.53%) VPN
7 116 (4.21%) VoIP
8 112 (4.06%) Wireless
9 110 (3.99%) SAN
10 104 (3.77%) DHCP
11 74 (2.68%) Cisco Nexus
12 70 (2.54%) BGP
13 64 (2.32%) Wi-Fi
14 59 (2.14%) MPLS
15 55 (1.99%) VLAN
16 53 (1.92%) Skype
17 52 (1.89%) NX-OS
18 50 (1.81%) Wireshark
19 49 (1.78%) OSPF
20 47 (1.70%) Remote Desktop
Database & Business Intelligence
1 347 (12.59%) SQL Server
2 51 (1.85%) SQL Server 2008
3 47 (1.70%) SQL Server 2014
4 42 (1.52%) Oracle Database
5 37 (1.34%) MySQL
6 27 (0.98%) Relational Database
7 26 (0.94%) SQL Server 2012
8 23 (0.83%) BusinessObjects
9 21 (0.76%) DB2
9 21 (0.76%) MongoDB
9 21 (0.76%) SQL Server Integration Services
10 20 (0.73%) Oracle Database 10g
10 20 (0.73%) Oracle Reports
11 19 (0.69%) Oracle Database 12c
11 19 (0.69%) Power BI
11 19 (0.69%) SQL Server Reporting Services
12 16 (0.58%) Data Warehouse
13 15 (0.54%) Oracle Database 11g
14 14 (0.51%) RDBMS
15 13 (0.47%) SAP BW
Development Applications
1 63 (2.29%) Team Foundation Server
2 47 (1.70%) VSS/SourceSafe
3 29 (1.05%) JIRA
4 22 (0.80%) Visual Studio
5 20 (0.73%) Jenkins
6 16 (0.58%) SQL Server Management Studio (SSMS)
7 14 (0.51%) Git (software)
7 14 (0.51%) TeamCity
8 11 (0.40%) Maven
9 10 (0.36%) Selenium
9 10 (0.36%) WinDbg
10 6 (0.22%) Oracle Forms
11 5 (0.18%) Atlassian Bamboo
12 4 (0.15%) Eclipse
13 2 (0.073%) Subversion
13 2 (0.073%) Toad
14 1 (0.036%) Grunt
14 1 (0.036%) NUnit
14 1 (0.036%) TortoiseSVN
14 1 (0.036%) Visual Studio Team System
General
1 466 (16.90%) Finance
2 156 (5.66%) Telecoms
3 89 (3.23%) Legal
4 86 (3.12%) Retail
5 64 (2.32%) Manufacturing
6 58 (2.10%) Law
7 56 (2.03%) Back Office
8 54 (1.96%) Marketing
9 50 (1.81%) Military
10 43 (1.56%) Banking
11 36 (1.31%) Advertising
12 30 (1.09%) Billing
12 30 (1.09%) Electronics
13 22 (0.80%) German Language
14 21 (0.76%) French Language
15 15 (0.54%) Games
16 12 (0.44%) Investment Banking
16 12 (0.44%) Publishing
17 7 (0.25%) Local Government
18 5 (0.18%) Automotive
Job Titles
1 692 (25.10%) Analyst
2 316 (11.46%) Support Engineer
3 275 (9.97%) Service Analyst
4 259 (9.39%) Support Analyst
5 248 (9.00%) Service Manager
6 222 (8.05%) Service Desk Analyst
7 202 (7.33%) IT Support
8 193 (7.00%) 2nd Line Support
9 189 (6.86%) Network Engineer
10 175 (6.35%) Applications Support
11 148 (5.37%) IT Manager
12 117 (4.24%) Developer
13 111 (4.03%) Administrator
13 111 (4.03%) Delivery Manager
14 109 (3.95%) Desktop Support
15 105 (3.81%) Services Delivery Manager
16 104 (3.77%) Team Leader
17 95 (3.45%) IT Analyst
17 95 (3.45%) IT Engineer
18 82 (2.97%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 136 (4.93%) .NET
2 92 (3.34%) Web Services
3 71 (2.58%) CSS
3 71 (2.58%) HTML
4 57 (2.07%) jQuery
5 46 (1.67%) Middleware
5 46 (1.67%) WCF
6 42 (1.52%) ASP.NET Web API
7 39 (1.41%) Ajax
7 39 (1.41%) Entity Framework
8 33 (1.20%) J2EE
9 32 (1.16%) XML
10 31 (1.12%) ASP.NET
11 30 (1.09%) REST
12 27 (0.98%) SAPUI5
12 27 (0.98%) Spring
13 26 (0.94%) SOAP
14 25 (0.91%) AngularJS
15 24 (0.87%) ASP.NET Web Forms
16 20 (0.73%) Hibernate
Miscellaneous
1 193 (7.00%) Management Information System
2 164 (5.95%) Analytical Skills
3 163 (5.91%) Data Centre
4 71 (2.58%) User Experience
5 68 (2.47%) Computer Science
6 60 (2.18%) Driving Licence
7 40 (1.45%) Virtual Team
8 39 (1.41%) Clustering
9 32 (1.16%) Enterprise Software
10 28 (1.02%) Blackberry
11 25 (0.91%) CMDB
12 21 (0.76%) Enterprise Storage
12 21 (0.76%) Fat Client
12 21 (0.76%) Thin Client
13 19 (0.69%) PKI
14 18 (0.65%) Replication
15 17 (0.62%) NHS
15 17 (0.62%) Video Conferencing
16 16 (0.58%) iPad
16 16 (0.58%) iPhone
Operating Systems
1 1,083 (39.28%) Windows
2 517 (18.75%) Windows Server
3 296 (10.74%) Windows 7
4 283 (10.26%) Linux
5 259 (9.39%) Windows Server 2012
6 231 (8.38%) Windows Server 2008
7 169 (6.13%) Unix
8 151 (5.48%) Windows 10
9 92 (3.34%) Windows Server 2003
10 90 (3.26%) Windows 8
11 40 (1.45%) Windows XP
12 35 (1.27%) Solaris
13 34 (1.23%) CentOS
14 31 (1.12%) Apple iOS
15 25 (0.91%) AIX
16 24 (0.87%) Android
16 24 (0.87%) Mac OS X
17 22 (0.80%) Ubuntu
18 16 (0.58%) Debian
18 16 (0.58%) Red Hat Enterprise Linux
Processes & Methodologies
1 1,122 (40.70%) ITIL
2 488 (17.70%) Service Management
3 474 (17.19%) Service Delivery
4 330 (11.97%) Problem Management
5 309 (11.21%) Incident Management
6 245 (8.89%) Continuous Improvement
7 239 (8.67%) ITSM
8 199 (7.22%) Change Management
8 199 (7.22%) Stakeholder Management
9 177 (6.42%) Agile Software Development
10 165 (5.98%) ITIL V3
11 144 (5.22%) Root Cause Analysis
12 142 (5.15%) Project Management
13 127 (4.61%) Business Intelligence
14 124 (4.50%) Coaching
15 118 (4.28%) Line Management
16 117 (4.24%) IT Strategy
17 112 (4.06%) CRM
18 111 (4.03%) Mentoring
19 105 (3.81%) Disaster Recovery
Programming Languages
1 381 (13.82%) SQL
2 133 (4.82%) C#
3 106 (3.84%) Java
4 86 (3.12%) PowerShell
5 84 (3.05%) JavaScript
6 53 (1.92%) Python
7 36 (1.31%) T-SQL
8 32 (1.16%) PL/SQL
9 27 (0.98%) C
10 25 (0.91%) VB
10 25 (0.91%) VBScript
11 24 (0.87%) PHP
12 23 (0.83%) Bash Shell
13 22 (0.80%) Perl
14 16 (0.58%) ABAP
14 16 (0.58%) Shell Script
15 10 (0.36%) C++
16 9 (0.33%) sed
17 8 (0.29%) VBA
18 7 (0.25%) Ruby
Qualifications
1 267 (9.68%) Security Cleared
2 257 (9.32%) Cisco Certification
3 209 (7.58%) Degree
4 187 (6.78%) CCNA
5 182 (6.60%) SC Cleared
6 174 (6.31%) Microsoft Certification
7 169 (6.13%) ITIL Certification
8 108 (3.92%) CCNP
9 85 (3.08%) MCP
10 80 (2.90%) DV Cleared
10 80 (2.90%) MCSA
10 80 (2.90%) MCSE
11 38 (1.38%) Computer Science Degree
12 30 (1.09%) ITIL Foundation Certificate
13 20 (0.73%) ISEB
14 19 (0.69%) CCIE
15 15 (0.54%) HND
16 14 (0.51%) MCITP
17 11 (0.40%) MCDST
17 11 (0.40%) NVQ Level 3
Quality Assurance & Compliance
1 56 (2.03%) ISO/IEC 27001
2 39 (1.41%) ISO 9001
3 33 (1.20%) QA
4 19 (0.69%) PMO
5 17 (0.62%) ISO/IEC 20000
6 15 (0.54%) PCI DSS
7 13 (0.47%) COBIT
8 11 (0.40%) Data Quality
8 11 (0.40%) Disclosure Scotland
9 8 (0.29%) GDPR
10 6 (0.22%) ISO 14001
11 5 (0.18%) Sarbanes-Oxley
12 4 (0.15%) NEBOSH
13 2 (0.073%) Cyber Essentials
14 1 (0.036%) BS7666
14 1 (0.036%) ISO 20022
14 1 (0.036%) ISO 8583
14 1 (0.036%) PSD2
System Software
1 580 (21.04%) Active Directory
2 276 (10.01%) VMware Infrastructure
3 238 (8.63%) Hyper-V
4 82 (2.97%) vSphere
5 60 (2.18%) VMware ESXi
6 53 (1.92%) XenApp
7 32 (1.16%) XenDesktop
8 22 (0.80%) Virtual Servers
9 19 (0.69%) Microsoft App-V
10 15 (0.54%) Oracle RAC
10 15 (0.54%) XenServer
11 10 (0.36%) Virtual Desktop
12 9 (0.33%) Microsoft Virtual Server
12 9 (0.33%) Virtual Machines
13 8 (0.29%) Docker
13 8 (0.29%) Firmware
13 8 (0.29%) FreeRADIUS
13 8 (0.29%) Terminal Services
14 5 (0.18%) BitLocker
15 4 (0.15%) vCloud
Systems Management
1 152 (5.51%) SCCM
2 62 (2.25%) Nagios
3 49 (1.78%) Opsview
4 47 (1.70%) Cisco LMS
5 45 (1.63%) SCOM
6 33 (1.20%) SCVMM
7 31 (1.12%) vCenter Server
8 29 (1.05%) Cisco Prime
9 24 (0.87%) Puppet
10 22 (0.80%) vMotion
11 17 (0.62%) Backup Exec
12 16 (0.58%) Systems Management Server (SMS)
13 15 (0.54%) WSUS
14 14 (0.51%) BMC PATROL
14 14 (0.51%) Tivoli Storage Manager
15 13 (0.47%) Microsoft Data Protection Manager
15 13 (0.47%) NetBackup
16 12 (0.44%) Tivoli
17 11 (0.40%) Opscode Chef
18 10 (0.36%) FortiGate
Vendors
1 950 (34.46%) Microsoft
2 446 (16.18%) Cisco
3 438 (15.89%) VMware
4 241 (8.74%) Citrix
5 170 (6.17%) HP
6 154 (5.59%) Oracle
7 136 (4.93%) SAP
8 90 (3.26%) Remedy
9 88 (3.19%) Dell
10 80 (2.90%) F5
11 79 (2.87%) Juniper
12 73 (2.65%) Xerox
13 70 (2.54%) SolarWinds
14 59 (2.14%) IBM
15 56 (2.03%) Red Hat
16 54 (1.96%) Apple
17 46 (1.67%) CheckPoint
18 42 (1.52%) Veeam
19 39 (1.41%) Sitecore
20 36 (1.31%) ServiceNow