Period
to 18 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 110 115 85
Rank change year-on-year +5 -30 +6
Permanent jobs citing SLA 2,550 2,805 3,614
As % of all permanent IT jobs advertised in the UK excluding London 2.88% 2.78% 3.39%
As % of the Quality Assurance & Compliance category 20.48% 23.26% 26.95%
Number of salaries quoted 1,904 2,171 2,811
UK excluding London median annual salary £37,500 £32,500 £35,000
Median salary % change year-on-year +15.38% -7.14% -
10th Percentile £20,000 £20,000 £20,000
90th Percentile £63,750 £62,500 £58,750
UK median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Permanent vacancies with a requirement for quality assurance or compliance skills 12,452 12,059 13,411
As % of all permanent IT jobs advertised in the UK excluding London 14.06% 11.94% 12.58%
Number of salaries quoted 9,177 9,361 10,367
UK excluding London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £25,750 £25,000 £25,000
90th Percentile £70,000 £67,500 £66,250
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the UK excluding London.

Salary trend for SLA in the UK excluding London

SLA
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 18 December 2018.

Salary histogram for SLA in the UK excluding London

SLA
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -8 747 £40,000 +14.29% 86
North of England -5 542 £35,000 +16.67% 72
Midlands +35 483 £36,000 +10.77% 50
West Midlands +43 337 £37,500 +13.64% 34
East of England +14 322 £38,000 +18.75% 30
South West +27 291 £34,000 -7.17% 46
North West -31 247 £35,000 +27.27% 28
Yorkshire +23 229 £33,000 +1.54% 34
East Midlands +18 146 £30,000 +1.69% 16
Scotland +14 117 £42,500 +9.68% 20
Wales -23 72 £30,000 -4.00% 10
North East -13 65 £37,500 +15.38% 10
Northern Ireland -10 2 £23,500 -16.81%
SLA
UK

For the 6 months to 18 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region with a requirement for SLA.

1 1,118 (43.84%) ITIL
2 889 (34.86%) Windows
3 817 (32.04%) Microsoft
4 602 (23.61%) Active Directory
5 505 (19.80%) Service Delivery
6 431 (16.90%) Service Management
7 408 (16.00%) Finance
8 393 (15.41%) Incident Management
9 391 (15.33%) VMware
10 384 (15.06%) Microsoft Office
11 379 (14.86%) Problem-Solving
12 375 (14.71%) Windows Server
13 346 (13.57%) Office 365
14 336 (13.18%) Cisco
15 311 (12.20%) SQL
16 302 (11.84%) VMware Infrastructure
17 285 (11.18%) Linux
18 272 (10.67%) Windows 7
19 262 (10.27%) LAN
19 262 (10.27%) Firewall
20 261 (10.24%) Microsoft Azure
21 255 (10.00%) Change Management
21 255 (10.00%) WAN
22 249 (9.76%) Problem Management
23 242 (9.49%) Analytical Skills
24 238 (9.33%) Citrix
25 228 (8.94%) SQL Server
26 225 (8.82%) Microsoft Excel
27 223 (8.75%) Management Information System
28 222 (8.71%) ITSM

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (5.61%) MS Exchange
2 120 (4.71%) SharePoint
3 71 (2.78%) Skype for Business
4 56 (2.20%) IIS
5 39 (1.53%) Exchange Server 2010
6 30 (1.18%) CMS
6 30 (1.18%) Exchange Server 2013
7 28 (1.10%) WebLogic
8 23 (0.90%) Exchange Server 2007
9 22 (0.86%) MQSeries
10 21 (0.82%) Exchange Server 2003
11 18 (0.71%) Elasticsearch
12 17 (0.67%) IBM Notes
13 16 (0.63%) Apache
14 15 (0.59%) Tomcat
15 12 (0.47%) Apache Solr
16 11 (0.43%) nginx
17 8 (0.31%) Blackberry Enterprise Server
17 8 (0.31%) NetWeaver
17 8 (0.31%) SharePoint 2013
Applications
1 384 (15.06%) Microsoft Office
2 225 (8.82%) Microsoft Excel
3 152 (5.96%) Microsoft PowerPoint
4 47 (1.84%) MS Visio
5 29 (1.14%) Microsoft Project
6 14 (0.55%) Spreadsheet
7 8 (0.31%) Acrobat
8 1 (0.039%) Open Workbench
Business Applications
1 37 (1.45%) Dynamics CRM
2 20 (0.78%) SAP ERP
3 11 (0.43%) assyst
3 11 (0.43%) Remedy ITSM
4 9 (0.35%) Siebel CRM
4 9 (0.35%) Visualfiles
5 8 (0.31%) Dynamics AX
6 7 (0.27%) Oracle EBS
7 5 (0.20%) Oracle 11i
7 5 (0.20%) Oracle EBS R12
8 4 (0.16%) Demantra
8 4 (0.16%) Oracle ASCP
8 4 (0.16%) Oracle Assets
8 4 (0.16%) Oracle Cash Management
8 4 (0.16%) Oracle SCM
8 4 (0.16%) SAP ECC
9 3 (0.12%) Oracle Applications
9 3 (0.12%) SAP S/4HANA
10 2 (0.078%) Oracle E-Business Tax
10 2 (0.078%) SAP Forecasting and Replenishment
Cloud Services
1 346 (13.57%) Office 365
2 261 (10.24%) Microsoft Azure
3 139 (5.45%) Amazon AWS
4 47 (1.84%) Cloud Computing
5 46 (1.80%) SaaS
6 45 (1.76%) Azure Active Directory
7 27 (1.06%) IaaS
8 19 (0.75%) PaaS
9 17 (0.67%) Dynamics 365
10 16 (0.63%) G Suite
11 13 (0.51%) AWS Lambda
11 13 (0.51%) Serverless
12 12 (0.47%) DigitalOcean
13 9 (0.35%) Yammer
14 7 (0.27%) Mimecast
15 5 (0.20%) Google Cloud Platform
15 5 (0.20%) OneDrive
16 4 (0.16%) Amazon EC2
16 4 (0.16%) Amazon S3
16 4 (0.16%) Google Analytics
Communications & Networking
1 262 (10.27%) Firewall
1 262 (10.27%) LAN
2 255 (10.00%) WAN
3 186 (7.29%) TCP/IP
4 168 (6.59%) DNS
5 141 (5.53%) VPN
6 115 (4.51%) DHCP
7 102 (4.00%) VoIP
7 102 (4.00%) Wireless
8 101 (3.96%) Internet
9 98 (3.84%) SAN
10 70 (2.75%) BGP
10 70 (2.75%) Cisco Nexus
11 63 (2.47%) MPLS
12 62 (2.43%) Wireshark
13 60 (2.35%) Ethernet
13 60 (2.35%) Wi-Fi
14 58 (2.27%) Skype
15 52 (2.04%) Cisco IOS
16 44 (1.73%) Network Security
Database & Business Intelligence
1 228 (8.94%) SQL Server
2 41 (1.61%) MySQL
3 40 (1.57%) Oracle Reports
4 36 (1.41%) SQL Server Reporting Services
5 34 (1.33%) SQL Server 2008
6 30 (1.18%) SQL Server Integration Services
7 24 (0.94%) Oracle Database
7 24 (0.94%) Relational Database
8 23 (0.90%) SQL Server 2016
9 18 (0.71%) BusinessObjects
9 18 (0.71%) Data Warehouse
9 18 (0.71%) RDBMS
9 18 (0.71%) SQL Server 2012
10 16 (0.63%) GIS
10 16 (0.63%) Redis
11 14 (0.55%) SQL Server Analysis Services
12 13 (0.51%) NoSQL
12 13 (0.51%) SAP HANA
13 10 (0.39%) Data Mining
13 10 (0.39%) Oracle Database 11g
Development Applications
1 37 (1.45%) VSS/SourceSafe
2 22 (0.86%) JIRA
3 20 (0.78%) Git (software)
4 13 (0.51%) Team Foundation Server
5 12 (0.47%) Visual Studio
6 11 (0.43%) Oracle Forms
7 7 (0.27%) Visual Studio Team System
8 6 (0.24%) Jenkins
8 6 (0.24%) SQL Server Management Studio (SSMS)
9 5 (0.20%) Visual Studio Tools for Office
10 3 (0.12%) GCC
10 3 (0.12%) Toad
11 2 (0.078%) AdminStudio
11 2 (0.078%) LSMW
11 2 (0.078%) Maven
11 2 (0.078%) MSI
11 2 (0.078%) PeopleTools
11 2 (0.078%) Redmine
11 2 (0.078%) Subversion
12 1 (0.039%) Bitbucket
General
1 408 (16.00%) Finance
2 166 (6.51%) Retail
3 165 (6.47%) Telecoms
4 56 (2.20%) Banking
5 55 (2.16%) Marketing
6 54 (2.12%) Law
7 49 (1.92%) Legal
8 43 (1.69%) Manufacturing
9 41 (1.61%) Back Office
10 36 (1.41%) Billing
11 27 (1.06%) Electronics
12 21 (0.82%) Games
13 15 (0.59%) Investment Banking
14 14 (0.55%) Advertising
15 13 (0.51%) Local Government
16 12 (0.47%) Hindi Language
16 12 (0.47%) Military
16 12 (0.47%) Punjabi Language
16 12 (0.47%) Urdu Language
17 9 (0.35%) Publishing
Job Titles
1 588 (23.06%) Analyst
2 294 (11.53%) Service Manager
3 242 (9.49%) Support Engineer
4 231 (9.06%) Service Analyst
5 217 (8.51%) Support Analyst
6 208 (8.16%) Service Desk Analyst
7 145 (5.69%) Delivery Manager
7 145 (5.69%) IT Support
8 142 (5.57%) Infrastructure Engineer
9 137 (5.37%) Network Engineer
10 132 (5.18%) IT Manager
11 129 (5.06%) Services Delivery Manager
12 123 (4.82%) Team Leader
13 105 (4.12%) Applications Support
14 100 (3.92%) IT Analyst
15 94 (3.69%) Desktop Support
16 90 (3.53%) 2nd Line Support
17 89 (3.49%) 1st Line Support
18 86 (3.37%) IT Engineer
19 81 (3.18%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 63 (2.47%) .NET
2 61 (2.39%) HTML
3 47 (1.84%) CSS
4 45 (1.76%) XML
5 38 (1.49%) ASP.NET
5 38 (1.49%) Middleware
6 31 (1.22%) Web Services
7 24 (0.94%) Oracle Fusion
8 22 (0.86%) AngularJS
9 12 (0.47%) Node.js
10 11 (0.43%) EDI
10 11 (0.43%) JSON
10 11 (0.43%) X-Windows
11 10 (0.39%) HTML5
11 10 (0.39%) SAP PI
12 9 (0.35%) ASP.NET MVC
12 9 (0.35%) ASP.NET Web API
12 9 (0.35%) Elastic Stack
12 9 (0.35%) Express
12 9 (0.35%) SAP Fiori
Miscellaneous
1 242 (9.49%) Analytical Skills
2 223 (8.75%) Management Information System
3 216 (8.47%) Data Centre
4 156 (6.12%) Self-Motivation
5 102 (4.00%) Driving Licence
6 52 (2.04%) Replication
7 49 (1.92%) Blackberry
8 34 (1.33%) Clustering
9 33 (1.29%) Virtual Team
10 31 (1.22%) User Experience
11 27 (1.06%) e-Learning
12 26 (1.02%) Video Conferencing
13 25 (0.98%) Client/Server
13 25 (0.98%) iPhone
14 24 (0.94%) CMDB
14 24 (0.94%) Fat Client
14 24 (0.94%) Thin Client
15 21 (0.82%) NHS
16 20 (0.78%) EPoS
17 19 (0.75%) PDA
Operating Systems
1 889 (34.86%) Windows
2 375 (14.71%) Windows Server
3 285 (11.18%) Linux
4 272 (10.67%) Windows 7
5 198 (7.76%) Windows 10
6 194 (7.61%) Windows Server 2012
7 191 (7.49%) Windows Server 2008
8 132 (5.18%) Unix
9 81 (3.18%) Windows 8
10 49 (1.92%) Apple iOS
11 48 (1.88%) Windows Server 2003
12 46 (1.80%) Android
13 35 (1.37%) Red Hat Enterprise Linux
14 32 (1.25%) CentOS
15 31 (1.22%) Solaris
16 27 (1.06%) AIX
17 25 (0.98%) Mac OS X
18 23 (0.90%) Ubuntu
19 20 (0.78%) Mac OS
20 19 (0.75%) Windows XP
Processes & Methodologies
1 1,118 (43.84%) ITIL
2 505 (19.80%) Service Delivery
3 431 (16.90%) Service Management
4 393 (15.41%) Incident Management
5 379 (14.86%) Problem-Solving
6 255 (10.00%) Change Management
7 249 (9.76%) Problem Management
8 222 (8.71%) ITSM
9 205 (8.04%) Continuous Improvement
10 192 (7.53%) Agile Software Development
11 185 (7.25%) Stakeholder Management
12 158 (6.20%) Infrastructure Engineering
13 155 (6.08%) Root Cause Analysis
14 140 (5.49%) CRM
15 132 (5.18%) Data Protection
16 121 (4.75%) Project Management
17 113 (4.43%) ITIL V3
18 112 (4.39%) Disaster Recovery
19 108 (4.24%) Mentoring
20 106 (4.16%) Information Security
Programming Languages
1 311 (12.20%) SQL
2 119 (4.67%) PowerShell
3 80 (3.14%) Java
4 63 (2.47%) Python
5 49 (1.92%) C#
5 49 (1.92%) T-SQL
6 46 (1.80%) JavaScript
7 45 (1.76%) C
8 37 (1.45%) Shell Script
9 30 (1.18%) PHP
10 26 (1.02%) Bash Shell
10 26 (1.02%) PL/SQL
11 19 (0.75%) Perl
12 18 (0.71%) VBA
13 15 (0.59%) VB
14 9 (0.35%) ES6
14 9 (0.35%) ES8
15 8 (0.31%) ABAP
15 8 (0.31%) VBScript
16 6 (0.24%) Ruby
Qualifications
1 218 (8.55%) Degree
2 194 (7.61%) Security Cleared
3 193 (7.57%) Microsoft Certification
4 185 (7.25%) Cisco Certification
5 165 (6.47%) ITIL Certification
6 160 (6.27%) SC Cleared
7 126 (4.94%) CCNA
8 106 (4.16%) MCSE
9 92 (3.61%) CCNP
10 80 (3.14%) MCSA
11 66 (2.59%) ITIL Foundation Certificate
12 65 (2.55%) MCP
13 61 (2.39%) ISEB
14 58 (2.27%) DV Cleared
15 50 (1.96%) VMware Certified Professional (VCP)
16 47 (1.84%) A+ Certification
17 41 (1.61%) HNC
18 30 (1.18%) Network+ Certification
19 29 (1.14%) HND
20 27 (1.06%) MCDST
Quality Assurance & Compliance
1 112 (4.39%) GDPR
2 74 (2.90%) ISO/IEC 27001
3 47 (1.84%) QA
4 29 (1.14%) ISO/IEC 20000
5 22 (0.86%) PMO
6 21 (0.82%) PCI DSS
7 15 (0.59%) ISO 9001
8 12 (0.47%) Sarbanes-Oxley
9 10 (0.39%) Cyber Essentials
10 6 (0.24%) Data Quality
11 3 (0.12%) BS25999
11 3 (0.12%) COBIT
11 3 (0.12%) HL7
12 2 (0.078%) Government Security Classifications
12 2 (0.078%) P3O
13 1 (0.039%) Cyber Essentials PLUS
13 1 (0.039%) GAAP
13 1 (0.039%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 602 (23.61%) Active Directory
2 302 (11.84%) VMware Infrastructure
3 128 (5.02%) Hyper-V
4 49 (1.92%) XenDesktop
5 48 (1.88%) XenApp
6 45 (1.76%) VMware ESXi
7 40 (1.57%) vSphere
8 38 (1.49%) Virtual Machines
9 36 (1.41%) Firmware
10 28 (1.10%) Docker
11 27 (1.06%) VMware Workstation
12 24 (0.94%) Virtual Servers
13 17 (0.67%) BitLocker
14 16 (0.63%) Microsoft App-V
14 16 (0.63%) Terminal Services
15 15 (0.59%) Oracle RAC
16 12 (0.47%) NFS
17 6 (0.24%) Terminal Server
17 6 (0.24%) Veritas Cluster Server
18 5 (0.20%) EMC RecoverPoint
Systems Management
1 169 (6.63%) SCCM
2 58 (2.27%) Nagios
3 42 (1.65%) Puppet
4 39 (1.53%) SCOM
5 37 (1.45%) Cisco LMS
5 37 (1.45%) Opsview
6 29 (1.14%) Backup Exec
7 28 (1.10%) Norton AntiVirus
8 26 (1.02%) Oracle Enterprise Manager
9 25 (0.98%) FortiGate
10 23 (0.90%) NetBackup
11 18 (0.71%) Opscode Chef
12 17 (0.67%) Microsoft Clustering
12 17 (0.67%) WSUS
13 15 (0.59%) Symantec Endpoint Protection
14 14 (0.55%) SCVMM
15 13 (0.51%) HP Data Protector
16 12 (0.47%) PowerCLI
17 11 (0.43%) ServiceCenter
18 10 (0.39%) McAfee ePO
Vendors
1 817 (32.04%) Microsoft
2 391 (15.33%) VMware
3 336 (13.18%) Cisco
4 238 (9.33%) Citrix
5 192 (7.53%) Oracle
6 166 (6.51%) HP
7 96 (3.76%) SAP
8 83 (3.25%) CheckPoint
9 73 (2.86%) ServiceNow
10 71 (2.78%) Apple
11 63 (2.47%) IBM
12 59 (2.31%) F5
13 58 (2.27%) Remedy
14 57 (2.24%) Juniper
15 54 (2.12%) Fortinet
16 51 (2.00%) SolarWinds
17 49 (1.92%) NetApp
18 45 (1.76%) Veeam
19 39 (1.53%) Dell
19 39 (1.53%) Red Hat