ITSM Jobs in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 16 June 2024, comparing them to the same period in the previous two years.

6 months to
16 Jun 2024
Same period 2023 Same period 2022
Rank 204 189 276
Rank change year-on-year -15 +87 +25
Permanent jobs citing ITSM 1,032 1,046 984
As % of all permanent jobs advertised in the UK excluding London 1.29% 1.89% 1.29%
As % of the Processes & Methodologies category 1.60% 1.98% 1.37%
Number of salaries quoted 685 617 674
10th Percentile £24,100 £27,000 £24,000
25th Percentile £31,000 £32,500 £28,500
Median annual salary (50th Percentile) £45,000 £47,500 £42,500
Median % change year-on-year -5.26% +11.76% +0.59%
75th Percentile £62,200 £63,750 £57,500
90th Percentile £70,000 £77,500 £65,875
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
UK excluding London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 64,702 52,760 72,012
As % of all permanent jobs advertised in the UK excluding London 80.77% 95.48% 94.30%
Number of salaries quoted 43,767 28,367 41,386
10th Percentile £27,500 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +8.81%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,500
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing ITSM in the UK excluding London.

Salary trend for ITSM in the UK excluding London

ITSM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing ITSM in the UK excluding London over the 6 months to 16 June 2024.

Salary histogram for ITSM in the UK excluding London

ITSM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 16 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +2 297 £42,090 -6.47% 41
South East -51 212 £51,000 - 47
Midlands -31 188 £50,850 +1.70% 41
North West -2 177 £45,000 -10.00% 23
West Midlands -17 120 £58,100 +10.67% 27
South West -37 113 £42,500 +8.17% 30
East of England +18 95 £37,500 +11.94% 21
Yorkshire +23 82 £41,774 -7.17% 15
East Midlands -19 66 £25,000 -28.57% 14
Scotland -50 59 £45,000 -29.41% 14
Wales +30 55 £40,000 -20.00% 7
North East -14 38 £41,774 +10.66% 3
Northern Ireland +26 12 £30,000 -25.00% 3
Isle of Man - 4 - -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (7.46%) Microsoft Exchange
2 67 (6.49%) SharePoint
3 43 (4.17%) WebLogic
4 42 (4.07%) Oracle Service Bus
5 23 (2.23%) Confluence
6 20 (1.94%) SAS
7 13 (1.26%) CMS
8 3 (0.29%) IIS
9 2 (0.19%) Oracle SOA Suite
9 2 (0.19%) Skype for Business
10 1 (0.097%) Apache
Applications
1 134 (12.98%) Microsoft Office
2 84 (8.14%) Microsoft Excel
3 42 (4.07%) MS Visio
4 17 (1.65%) Microsoft PowerPoint
5 3 (0.29%) Chatbot
6 1 (0.097%) Microsoft Project
Business Applications
1 88 (8.53%) Remedy ITSM
2 16 (1.55%) Dynamics CRM
3 9 (0.87%) NEC Housing
4 5 (0.48%) PlanetPress Connect
5 4 (0.39%) SAP IS-U
6 3 (0.29%) NetSuite
7 2 (0.19%) Oracle EBS
7 2 (0.19%) Oracle ERP
8 1 (0.097%) Oracle Applications
8 1 (0.097%) Primavera
8 1 (0.097%) SAP Oil and Gas
Cloud Services
1 249 (24.13%) Microsoft 365
2 139 (13.47%) Azure
3 55 (5.33%) Entra ID
4 32 (3.10%) Power Platform
5 29 (2.81%) AWS
6 21 (2.03%) OneDrive
7 17 (1.65%) Dynamics 365
8 14 (1.36%) IaaS
9 13 (1.26%) PaaS
10 12 (1.16%) Cloud Computing
10 12 (1.16%) Microsoft Copilot
10 12 (1.16%) SaaS
11 11 (1.07%) WhatsApp
12 8 (0.78%) GCP
12 8 (0.78%) OpenShift
13 5 (0.48%) Azure Sentinel
13 5 (0.48%) ChatGPT
13 5 (0.48%) Google Workspace
13 5 (0.48%) Mimecast
13 5 (0.48%) Nutanix
Communications & Networking
1 83 (8.04%) Firewall
2 49 (4.75%) WAN
3 47 (4.55%) TCP/IP
4 44 (4.26%) DNS
5 40 (3.88%) LAN
6 37 (3.59%) VPN
7 35 (3.39%) DHCP
8 25 (2.42%) VoIP
9 22 (2.13%) Internet
10 21 (2.03%) Network Security
11 20 (1.94%) Wi-Fi
12 17 (1.65%) SAN
12 17 (1.65%) Wireless
12 17 (1.65%) WLAN
13 15 (1.45%) Remote Desktop
14 14 (1.36%) IPsec
15 13 (1.26%) SNMP
15 13 (1.26%) SSH
16 12 (1.16%) Broadband
16 12 (1.16%) SD-WAN
Database & Business Intelligence
1 45 (4.36%) Oracle Database
2 43 (4.17%) Oracle Database 11g
3 42 (4.07%) Oracle Database 10g
3 42 (4.07%) VLDB
4 24 (2.33%) MySQL
5 21 (2.03%) SQL Server
6 19 (1.84%) Power BI
7 16 (1.55%) Relational Database
8 9 (0.87%) Amazon RDS
9 6 (0.58%) Data Warehouse
10 3 (0.29%) Oracle Database 12c
10 3 (0.29%) SAP HANA
11 2 (0.19%) Crystal Reports
11 2 (0.19%) Data Hub
11 2 (0.19%) DTS
11 2 (0.19%) MongoDB
11 2 (0.19%) NoSQL
11 2 (0.19%) SQL Server Integration Services
11 2 (0.19%) SQL Server Reporting Services
12 1 (0.097%) Oracle9i Database
Development Applications
1 49 (4.75%) JIRA
2 13 (1.26%) Eclipse
3 8 (0.78%) AdminStudio
3 8 (0.78%) InstallShield
3 8 (0.78%) MSI
4 5 (0.48%) SQL Server Management Studio (SSMS)
5 1 (0.097%) Git
5 1 (0.097%) GitLab
5 1 (0.097%) JMeter
5 1 (0.097%) Postman
5 1 (0.097%) Selenium
General
1 357 (34.59%) Social Skills
2 144 (13.95%) Analytical Skills
3 130 (12.60%) Finance
4 91 (8.82%) Public Sector
5 62 (6.01%) Inclusion and Diversity
6 56 (5.43%) Retail
7 41 (3.97%) Legal
8 33 (3.20%) Presentation Skills
9 30 (2.91%) Organisational Skills
10 26 (2.52%) Influencing Skills
11 23 (2.23%) Manufacturing
12 21 (2.03%) Telecoms
13 19 (1.84%) Law
14 18 (1.74%) Marketing
14 18 (1.74%) Police
15 14 (1.36%) Aerospace
16 12 (1.16%) Banking
16 12 (1.16%) Local Government
17 6 (0.58%) Agriculture
17 6 (0.58%) Billing
Job Titles
1 227 (22.00%) Analyst
2 115 (11.14%) Service Manager
3 101 (9.79%) IT Manager
4 98 (9.50%) IT Support
5 96 (9.30%) Support Analyst
6 90 (8.72%) Architect
7 74 (7.17%) Service Analyst
8 72 (6.98%) IT Analyst
8 72 (6.98%) Senior
9 67 (6.49%) Lead
10 66 (6.40%) Service Desk Analyst
11 56 (5.43%) Applications Support
11 56 (5.43%) IT Services Manager
12 54 (5.23%) Developer
13 51 (4.94%) Support Technician
14 50 (4.84%) IT Technician
15 49 (4.75%) Applications Support Analyst
15 49 (4.75%) ServiceNow Developer
16 45 (4.36%) ServiceNow Architect
17 44 (4.26%) IT Support Technician
Libraries, Frameworks & Software Standards
1 48 (4.65%) CSS
1 48 (4.65%) HTML
2 44 (4.26%) Web Services
3 43 (4.17%) AngularJS
4 29 (2.81%) Twitter Bootstrap
5 24 (2.33%) XML
6 21 (2.03%) Ajax
7 19 (1.84%) SOAP
8 16 (1.55%) OLE
8 16 (1.55%) REST
9 13 (1.26%) JDBC
9 13 (1.26%) ODBC
9 13 (1.26%) XHTML
10 8 (0.78%) LDAP
11 6 (0.58%) Middleware
12 5 (0.48%) CSS3
12 5 (0.48%) HTML5
12 5 (0.48%) JSON
13 4 (0.39%) EDI
13 4 (0.39%) jQuery
Miscellaneous
1 67 (6.49%) CMDB
2 66 (6.40%) Management Information System
3 64 (6.20%) Driving Licence
4 54 (5.23%) Smartphone
5 42 (4.07%) Data Centre
6 35 (3.39%) Product Ownership
7 34 (3.29%) Self-Motivation
8 25 (2.42%) Onboarding
9 20 (1.94%) Legacy Systems
10 13 (1.26%) iPad
10 13 (1.26%) Public Cloud
11 10 (0.97%) Digital Signage
11 10 (0.97%) PMI
12 9 (0.87%) EMC VNX
13 8 (0.78%) Shadow IT
14 6 (0.58%) Enterprise Software
14 6 (0.58%) IoT
15 5 (0.48%) Hybrid Cloud
15 5 (0.48%) iPhone
15 5 (0.48%) Video Conferencing
Operating Systems
1 244 (23.64%) Windows
2 85 (8.24%) Linux
3 80 (7.75%) Windows Server
4 77 (7.46%) Windows 10
5 60 (5.81%) Unix
6 43 (4.17%) Solaris
7 33 (3.20%) Android
8 32 (3.10%) Apple iOS
9 20 (1.94%) Windows Server 2016
10 15 (1.45%) Windows Server 2019
11 11 (1.07%) Mac OS
12 10 (0.97%) Windows 7
13 9 (0.87%) Windows Phone
13 9 (0.87%) Windows Server 2012
14 5 (0.48%) CentOS
15 4 (0.39%) Rocky
16 2 (0.19%) Mac OS X
16 2 (0.19%) Red Hat Enterprise Linux
17 1 (0.097%) SUSE
17 1 (0.097%) Windows Server 2008
Processes & Methodologies
1 578 (56.01%) Service Management
2 544 (52.71%) ITIL
3 251 (24.32%) Service Delivery
4 248 (24.03%) Customer Service
5 198 (19.19%) Problem-Solving
6 150 (14.53%) Change Management
7 148 (14.34%) Incident Management
8 135 (13.08%) Continuous Improvement
9 121 (11.72%) Actionable Insight
10 120 (11.63%) Agile
11 112 (10.85%) Mentoring
12 111 (10.76%) Project Management
13 96 (9.30%) Problem Management
14 86 (8.33%) Configuration Management
14 86 (8.33%) Stakeholder Management
15 75 (7.27%) Coaching
16 70 (6.78%) Artificial Intelligence
17 66 (6.40%) Cybersecurity
18 61 (5.91%) Asset Management
19 58 (5.62%) User Experience
Programming Languages
1 64 (6.20%) SQL
2 49 (4.75%) JavaScript
3 46 (4.46%) PowerShell
4 45 (4.36%) PL/SQL
5 23 (2.23%) Python
6 20 (1.94%) Java
7 16 (1.55%) R
8 13 (1.26%) Perl
9 10 (0.97%) C#
10 8 (0.78%) VB
11 5 (0.48%) Bash
11 5 (0.48%) C
11 5 (0.48%) PHP
12 4 (0.39%) ABAP
13 2 (0.19%) Ruby
14 1 (0.097%) C++
14 1 (0.097%) ProC
14 1 (0.097%) Swift
14 1 (0.097%) VBScript
Qualifications
1 222 (21.51%) Security Cleared
2 181 (17.54%) SC Cleared
3 170 (16.47%) Degree
4 42 (4.07%) A+ Certification
5 36 (3.49%) Microsoft Certification
6 33 (3.20%) DBS Check
7 32 (3.10%) ITIL Certification
8 31 (3.00%) DV Cleared
9 24 (2.33%) PMI Certification
10 21 (2.03%) MCP
11 17 (1.65%) ITIL Foundation Certificate
12 16 (1.55%) PMP
13 15 (1.45%) Computer Science Degree
14 14 (1.36%) BPSS Clearance
15 13 (1.26%) Network+ Certification
16 12 (1.16%) APMG
16 12 (1.16%) Cisco Certification
17 11 (1.07%) CCNA
18 7 (0.68%) MCSE
19 6 (0.58%) HNC
Quality Assurance & Compliance
1 114 (11.05%) SLA
2 44 (4.26%) QA
3 29 (2.81%) COBIT
4 20 (1.94%) ISO/IEC 27001
5 19 (1.84%) Accessibility
6 17 (1.65%) Cyber Essentials
7 15 (1.45%) GDPR
8 14 (1.36%) Sarbanes-Oxley
9 11 (1.07%) Data Quality
10 10 (0.97%) NIST
11 9 (0.87%) NCSC
12 6 (0.58%) GRC
12 6 (0.58%) ISO/IEC 20000
13 4 (0.39%) Cyber Essentials PLUS
13 4 (0.39%) ISO 22301
13 4 (0.39%) ISO 9001
13 4 (0.39%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 3 (0.29%) ISO 14001
15 2 (0.19%) SOC 2
System Software
1 238 (23.06%) Active Directory
2 43 (4.17%) Oracle RAC
3 40 (3.88%) VMware Infrastructure
4 38 (3.68%) Hyper-V
5 14 (1.36%) Terminal Services
6 13 (1.26%) VMware ESXi
7 9 (0.87%) Docker
8 8 (0.78%) Microsoft App-V
9 7 (0.68%) IAG
10 5 (0.48%) XenDesktop
11 3 (0.29%) vSphere
11 3 (0.29%) XenApp
12 2 (0.19%) VMware Workstation
13 1 (0.097%) BitLocker
13 1 (0.097%) Virtual Machines
Systems Management
1 51 (4.94%) SCCM
2 48 (4.65%) Microsoft Intune
3 42 (4.07%) Data Guard
3 42 (4.07%) Oracle RMAN
4 29 (2.81%) OpenView
5 14 (1.36%) WSUS
6 13 (1.26%) Nagios
6 13 (1.26%) WMI
7 12 (1.16%) vCenter Server
8 11 (1.07%) SCOM
9 10 (0.97%) Kubernetes
10 9 (0.87%) AirWatch
10 9 (0.87%) EMC NetWorker
10 9 (0.87%) ZABBIX
11 7 (0.68%) Ansible
11 7 (0.68%) Single Sign-On
12 4 (0.39%) Terraform
13 3 (0.29%) FortiGate
13 3 (0.29%) Jamf Pro
14 2 (0.19%) CASB
Vendors
1 361 (34.98%) Microsoft
2 267 (25.87%) ServiceNow
3 88 (8.53%) Remedy
4 74 (7.17%) Oracle
5 73 (7.07%) VMware
6 51 (4.94%) Cisco
7 47 (4.55%) HP
7 47 (4.55%) Sun
8 41 (3.97%) BMC
9 37 (3.59%) Citrix
10 28 (2.71%) Veeam
11 27 (2.62%) Salesforce
12 25 (2.42%) Splunk
13 24 (2.33%) Meraki
14 22 (2.13%) SolarWinds
15 17 (1.65%) Google
15 17 (1.65%) Snow
16 16 (1.55%) Apple
17 14 (1.36%) Palo Alto
17 14 (1.36%) SAP