2nd Line Desktop Support Jobs in the UK excluding London

Second Line Desktop Support
UK > UK excluding London

The median Second Line Desktop Support salary in the UK excluding London is £29,250 per year, according to job vacancies posted during the 6 months leading to 22 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 May 2025
Same period 2024 Same period 2023
Rank 560 731 717
Rank change year-on-year +171 -14 +112
Permanent jobs requiring a 2nd Line Desktop Support 22 40 20
As % of all permanent jobs advertised in the UK excluding London 0.057% 0.056% 0.034%
As % of the Job Titles category 0.062% 0.059% 0.038%
Number of salaries quoted 22 34 16
10th Percentile - £28,150 £26,500
25th Percentile £28,500 £28,500 £27,500
Median annual salary (50th Percentile) £29,250 £32,500 £30,250
Median % change year-on-year -10.00% +7.44% +10.00%
75th Percentile £34,969 £34,688 £33,375
90th Percentile £35,125 £42,025 £34,333
UK median annual salary £32,125 £32,500 £32,500
% change year-on-year -1.15% - +1.56%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,201 68,043 52,511
% of permanent jobs with a recognized job title 90.45% 94.85% 89.20%
Number of salaries quoted 17,750 48,018 29,945
10th Percentile £26,929 £26,750 £29,750
25th Percentile £37,500 £35,000 £38,750
Median annual salary (50th Percentile) £51,645 £50,000 £53,325
Median % change year-on-year +3.29% -6.24% +6.65%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

2nd Line Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support in the UK excluding London.

Salary trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the UK excluding London region over the 6 months to 22 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +71 9 £29,000 -10.77%
North of England +54 9 £29,000 -10.77%
Midlands +56 8 £32,750 +0.77%
East Midlands +30 7 £32,750 +0.77%
South East +95 6 £29,250 -17.61%
West Midlands +66 1 £33,000 +22.22%
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 22 May 2025, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Desktop Support in the job title.

1 19 (86.36%) Customer Service
2 14 (63.64%) SLA
3 13 (59.09%) Windows
4 9 (40.91%) Active Directory
5 8 (36.36%) Apple
5 8 (36.36%) ITIL
5 8 (36.36%) Microsoft Exchange
6 7 (31.82%) Social Skills
6 7 (31.82%) Windows Server
6 7 (31.82%) Driving Licence
6 7 (31.82%) Android
7 4 (18.18%) Microsoft 365
7 4 (18.18%) Mobile Device Management
8 3 (13.64%) Kalman Filter
8 3 (13.64%) LAN
8 3 (13.64%) WAN
8 3 (13.64%) Firewall
8 3 (13.64%) Management Information System
9 2 (9.09%) Telecoms
9 2 (9.09%) Microsoft
9 2 (9.09%) Remote Desktop
9 2 (9.09%) Infrastructure Engineering
9 2 (9.09%) SCCM
10 1 (4.55%) Mac OS
10 1 (4.55%) Windows 7
10 1 (4.55%) Change Control
10 1 (4.55%) Line Management
10 1 (4.55%) OneDrive
10 1 (4.55%) BitLocker
10 1 (4.55%) MobileIron

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (36.36%) Microsoft Exchange
2 1 (4.55%) SharePoint
Applications
1 1 (4.55%) Microsoft Office
Business Applications
1 1 (4.55%) Remedy ITSM
Cloud Services
1 4 (18.18%) Microsoft 365
2 1 (4.55%) OneDrive
Communications & Networking
1 3 (13.64%) Firewall
1 3 (13.64%) LAN
1 3 (13.64%) WAN
2 2 (9.09%) Remote Desktop
3 1 (4.55%) VPN
3 1 (4.55%) Wi-Fi
General
1 7 (31.82%) Social Skills
2 2 (9.09%) Telecoms
3 1 (4.55%) Law
Miscellaneous
1 7 (31.82%) Driving Licence
2 3 (13.64%) Management Information System
Operating Systems
1 13 (59.09%) Windows
2 7 (31.82%) Android
2 7 (31.82%) Windows Server
3 1 (4.55%) Mac OS
3 1 (4.55%) Windows 10
3 1 (4.55%) Windows 7
3 1 (4.55%) Windows 8
Processes & Methodologies
1 19 (86.36%) Customer Service
2 8 (36.36%) ITIL
3 4 (18.18%) Mobile Device Management
4 3 (13.64%) Kalman Filter
5 2 (9.09%) Infrastructure Engineering
6 1 (4.55%) Change Control
6 1 (4.55%) Change Management
6 1 (4.55%) Incident Management
6 1 (4.55%) ITSM
6 1 (4.55%) Line Management
6 1 (4.55%) Migration
6 1 (4.55%) Problem Management
6 1 (4.55%) Service Management
6 1 (4.55%) Ticket Management
Quality Assurance & Compliance
1 14 (63.64%) SLA
System Software
1 9 (40.91%) Active Directory
2 1 (4.55%) BitLocker
2 1 (4.55%) Firmware
Systems Management
1 2 (9.09%) SCCM
2 1 (4.55%) Backup Exec
2 1 (4.55%) Microsoft Intune
Vendors
1 8 (36.36%) Apple
2 2 (9.09%) Microsoft
3 1 (4.55%) HP
3 1 (4.55%) McAfee
3 1 (4.55%) MobileIron
3 1 (4.55%) Remedy
3 1 (4.55%) Veritas