Help Desk Technician Jobs in the UK excluding London

Help Desk Technician
UK > UK excluding London

The median Help Desk Technician salary in the UK excluding London is £26,500 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 545 672 751
Rank change year-on-year +127 +79 +58
Permanent jobs requiring a Help Desk Technician 34 91 5
As % of all permanent jobs advertised in the UK excluding London 0.087% 0.13% 0.008%
As % of the Job Titles category 0.096% 0.14% 0.009%
Number of salaries quoted 25 89 4
10th Percentile £25,250 £22,500 £20,400
25th Percentile £25,750 £23,000 £21,750
Median annual salary (50th Percentile) £26,500 £25,809 £25,125
Median % change year-on-year +2.68% +2.72% -3.37%
75th Percentile £28,750 £27,117 £27,938
90th Percentile £29,200 £28,750 £28,725
UK median annual salary £26,500 £25,809 £25,250
% change year-on-year +2.68% +2.21% -1.94%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,324 67,152 53,648
% of permanent jobs with a recognized job title 90.60% 94.79% 89.25%
Number of salaries quoted 18,511 47,504 30,595
10th Percentile £27,000 £26,750 £29,750
25th Percentile £37,574 £35,000 £38,750
Median annual salary (50th Percentile) £51,645 £50,000 £53,000
Median % change year-on-year +3.29% -5.66% +5.64%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £56,500 £52,500 £60,000
% change year-on-year +7.62% -12.50% -

Help Desk Technician
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Technician in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Technician in the UK excluding London

Help Desk Technician
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Technician in the UK excluding London.

Salary trend for Help Desk Technician in the UK excluding London

Help Desk Technician
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK excluding London region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +105 20 £26,500 +6.00% 4
East of England +8 7 - -
North of England +45 6 £26,500 +10.42%
North West +2 5 £26,500 +10.42%
South West +107 1 £24,650 -38.38% 1
North East +42 1 £28,000 +18.52%
Help Desk Technician
UK

Help Desk Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 14 May 2025, Help Desk Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Technician in the job title.

1 32 (94.12%) Microsoft
2 31 (91.18%) Windows
3 25 (73.53%) Microsoft 365
4 22 (64.71%) Customer Service
5 16 (47.06%) Active Directory
6 14 (41.18%) Workflow
6 14 (41.18%) Escalation Management
7 13 (38.24%) Cybersecurity
8 12 (35.29%) VoIP
9 10 (29.41%) Social Skills
9 10 (29.41%) Problem-Solving
10 8 (23.53%) Windows Server
10 8 (23.53%) Degree
11 7 (20.59%) Mathematics
11 7 (20.59%) DBS Check
11 7 (20.59%) Collaborative Working
11 7 (20.59%) Organisational Skills
11 7 (20.59%) Line Management
12 6 (17.65%) Azure
13 4 (11.76%) Penetration Testing
13 4 (11.76%) Linux
13 4 (11.76%) Service Management
13 4 (11.76%) ITSM
13 4 (11.76%) Windows 10
13 4 (11.76%) Microsoft Intune
13 4 (11.76%) Windows Server 2012
14 2 (5.88%) Remote Desktop
14 2 (5.88%) A+ Certification
14 2 (5.88%) Network+ Certification
15 1 (2.94%) Google

Help Desk Technician Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 25 (73.53%) Microsoft 365
2 6 (17.65%) Azure
Communications & Networking
1 12 (35.29%) VoIP
2 2 (5.88%) Remote Desktop
General
1 10 (29.41%) Social Skills
2 7 (20.59%) Organisational Skills
3 1 (2.94%) Telecoms
Operating Systems
1 31 (91.18%) Windows
2 8 (23.53%) Windows Server
3 4 (11.76%) Linux
3 4 (11.76%) Windows 10
3 4 (11.76%) Windows Server 2012
Processes & Methodologies
1 22 (64.71%) Customer Service
2 14 (41.18%) Escalation Management
2 14 (41.18%) Workflow
3 13 (38.24%) Cybersecurity
4 10 (29.41%) Problem-Solving
5 7 (20.59%) Collaborative Working
5 7 (20.59%) Line Management
5 7 (20.59%) Mathematics
6 4 (11.76%) ITSM
6 4 (11.76%) Penetration Testing
6 4 (11.76%) Service Management
Qualifications
1 8 (23.53%) Degree
2 7 (20.59%) DBS Check
3 2 (5.88%) A+ Certification
3 2 (5.88%) Network+ Certification
4 1 (2.94%) Microsoft Certification
System Software
1 16 (47.06%) Active Directory
Systems Management
1 4 (11.76%) Microsoft Intune
Vendors
1 32 (94.12%) Microsoft
2 1 (2.94%) Google