Service Desk Support Analyst Jobs in the UK excluding London

Service Desk Support Analyst
UK > UK excluding London

The median Service Desk Support Analyst salary in the UK excluding London is £26,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 713 721 759
Rank change year-on-year +8 +38 -127
Permanent jobs requiring a Service Desk Support Analyst 38 47 98
As % of all permanent jobs advertised in the UK excluding London 0.054% 0.076% 0.14%
As % of the Job Titles category 0.057% 0.086% 0.14%
Number of salaries quoted 36 42 80
10th Percentile £21,500 £22,125 £19,313
25th Percentile £23,750 £24,125 £20,700
Median annual salary (50th Percentile) £26,000 £27,500 £24,250
Median % change year-on-year -5.45% +13.40% +3.19%
75th Percentile £28,325 £31,375 £27,938
90th Percentile £31,000 £37,125 £31,050
UK median annual salary £26,000 £32,500 £25,000
% change year-on-year -20.00% +30.00% +4.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,742 54,869 68,064
% of permanent jobs with a recognized job title 94.79% 89.26% 95.83%
Number of salaries quoted 47,250 31,160 43,040
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

Service Desk Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in the UK excluding London.

Salary trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Support Analyst in the UK excluding London over the 6 months to 3 May 2024.

Salary histogram for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the UK excluding London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 17 £24,500 -20.97% 1
Yorkshire - 12 £24,500 -
South East -1 10 £26,000 -5.45% 2
North West +9 5 £21,000 -34.38% 1
East of England +10 4 £27,548 +15.99% 1
West Midlands +17 2 £26,250 +2.94%
Midlands +13 2 £26,250 +2.94%
Northern Ireland - 2 £31,500 - 1
Wales +5 1 £28,750 +15.00% 1
South West -26 1 £35,000 +12.90%
Scotland -63 1 - -
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 3 May 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Support Analyst in the job title.

1 27 (71.05%) Social Skills
2 22 (57.89%) Active Directory
2 22 (57.89%) Windows
3 20 (52.63%) Microsoft
4 14 (36.84%) Microsoft Office
4 14 (36.84%) Microsoft 365
4 14 (36.84%) Analytical Skills
5 13 (34.21%) Incident Management
5 13 (34.21%) Customer Service
6 12 (31.58%) ServiceNow
6 12 (31.58%) SharePoint
7 11 (28.95%) Cisco
7 11 (28.95%) Dell
7 11 (28.95%) Management Information System
7 11 (28.95%) Mimecast
8 10 (26.32%) Data Centre
8 10 (26.32%) Proactive Monitoring
8 10 (26.32%) Microsoft PowerPoint
8 10 (26.32%) HP
8 10 (26.32%) NetApp
8 10 (26.32%) Microsoft Excel
9 9 (23.68%) Telecoms
10 8 (21.05%) VoIP
10 8 (21.05%) Windows Server
10 8 (21.05%) SaaS
11 7 (18.42%) Analytics
11 7 (18.42%) ITSM
12 5 (13.16%) Finance
12 5 (13.16%) VMware
13 4 (10.53%) Citrix

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (31.58%) SharePoint
2 4 (10.53%) Microsoft Exchange
3 2 (5.26%) Confluence
Applications
1 14 (36.84%) Microsoft Office
2 10 (26.32%) Microsoft Excel
2 10 (26.32%) Microsoft PowerPoint
Business Applications
1 2 (5.26%) assyst
Cloud Services
1 14 (36.84%) Microsoft 365
2 11 (28.95%) Mimecast
3 8 (21.05%) SaaS
4 1 (2.63%) Azure
4 1 (2.63%) PaaS
Communications & Networking
1 8 (21.05%) VoIP
2 3 (7.89%) Remote Desktop
3 2 (5.26%) DHCP
4 1 (2.63%) DNS
4 1 (2.63%) LAN
4 1 (2.63%) TCP/IP
4 1 (2.63%) VPN
4 1 (2.63%) WAN
4 1 (2.63%) Wireless
Development Applications
1 3 (7.89%) JIRA
General
1 27 (71.05%) Social Skills
2 14 (36.84%) Analytical Skills
3 9 (23.68%) Telecoms
4 5 (13.16%) Finance
5 2 (5.26%) Banking
5 2 (5.26%) Electronics
5 2 (5.26%) Inclusion and Diversity
5 2 (5.26%) Law
5 2 (5.26%) Legal
5 2 (5.26%) Manufacturing
5 2 (5.26%) Marketing
5 2 (5.26%) Public Sector
6 1 (2.63%) Local Government
Miscellaneous
1 11 (28.95%) Management Information System
2 10 (26.32%) Data Centre
3 1 (2.63%) Self-Motivation
3 1 (2.63%) Smartphone
3 1 (2.63%) Team-Oriented Environment
Operating Systems
1 22 (57.89%) Windows
2 8 (21.05%) Windows Server
3 3 (7.89%) Windows 10
4 2 (5.26%) Windows Server 2016
4 2 (5.26%) Windows Server 2019
5 1 (2.63%) Windows 7
5 1 (2.63%) Windows 8
Processes & Methodologies
1 13 (34.21%) Customer Service
1 13 (34.21%) Incident Management
2 10 (26.32%) Proactive Monitoring
3 7 (18.42%) Analytics
3 7 (18.42%) ITSM
4 3 (7.89%) Coaching
4 3 (7.89%) ITIL
5 2 (5.26%) Active Listening
5 2 (5.26%) Analytical Thinking
5 2 (5.26%) Business Intelligence
5 2 (5.26%) Customer Experience
5 2 (5.26%) Digital Marketing
5 2 (5.26%) Mentoring
5 2 (5.26%) Problem-Solving
5 2 (5.26%) Programme Management
6 1 (2.63%) Asset Management
6 1 (2.63%) Break/Fix
6 1 (2.63%) Content Management
6 1 (2.63%) Identity Management
6 1 (2.63%) Stakeholder Management
Programming Languages
1 1 (2.63%) PowerShell
Qualifications
1 1 (2.63%) A+ Certification
1 1 (2.63%) ITIL Foundation Certificate
1 1 (2.63%) MCITP
1 1 (2.63%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.89%) SLA
System Software
1 22 (57.89%) Active Directory
2 2 (5.26%) vSphere
3 1 (2.63%) Hyper-V
3 1 (2.63%) VMware Infrastructure
Vendors
1 20 (52.63%) Microsoft
2 12 (31.58%) ServiceNow
3 11 (28.95%) Cisco
3 11 (28.95%) Dell
4 10 (26.32%) HP
4 10 (26.32%) NetApp
5 5 (13.16%) VMware
6 4 (10.53%) Citrix
7 2 (5.26%) Commvault
7 2 (5.26%) SAP
8 1 (2.63%) ConnectWise
8 1 (2.63%) N-able
8 1 (2.63%) SolarWinds
8 1 (2.63%) Sophos