Service Desk Administrator Jobs

Service Desk Administrator
UK

The median Service Desk Administrator salary in the UK is £22,612 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 870 973 1208
Rank change year-on-year +103 +235 -331
Permanent jobs requiring a Service Desk Administrator 19 5 7
As % of all permanent jobs advertised in the UK 0.019% 0.005% 0.005%
As % of the Job Titles category 0.021% 0.005% 0.005%
Number of salaries quoted 17 4 7
10th Percentile - £19,825 -
25th Percentile £21,000 £19,938 £20,500
Median annual salary (50th Percentile) £22,612 £21,750 £21,500
Median % change year-on-year +3.96% +1.16% -43.42%
75th Percentile £23,181 £23,688 £24,500
90th Percentile £26,700 £24,025 £26,650
UK excluding London median annual salary £22,612 £21,750 £21,000
% change year-on-year +3.96% +3.57% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,477 96,786 147,852
% of permanent jobs with a recognized job title 94.63% 91.57% 96.05%
Number of salaries quoted 66,588 60,676 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,075
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Desk Administrator
Job Vacancy Trend

Job postings that featured Service Desk Administrator in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Administrator in the UK

Service Desk Administrator
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Administrator.

Salary trend for Service Desk Administrator in the UK

Service Desk Administrator
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Administrator within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +123 12 £22,612 +11.66% 3
UK excluding London +8 10 £22,612 +3.96% 2
South East +25 8 £22,612 - 1
Work from Home +87 7 £21,000 -
London - 2 £26,700 - 1
North of England +39 1 £27,500 +35.80% 1
North West +4 1 £27,500 +34.15%
East Midlands - 1 £22,000 -
Midlands - 1 £22,000 -

Service Desk Administrator Skill Set
Top 23 Co-occurring Skills and Capabilities

For the 6 months to 23 April 2024, Service Desk Administrator job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Administrator in the job title.

1 14 (73.68%) Social Skills
2 8 (42.11%) Customer Service
3 7 (36.84%) Service Management
4 6 (31.58%) Handset
4 6 (31.58%) Microsoft Office
4 6 (31.58%) Windows
4 6 (31.58%) ERP
4 6 (31.58%) Dell
4 6 (31.58%) Windows Server
4 6 (31.58%) Windows Server 2012
4 6 (31.58%) Xbox
4 6 (31.58%) Windows 10
4 6 (31.58%) Aviation
4 6 (31.58%) Freshdesk
4 6 (31.58%) Windows Server 2016
4 6 (31.58%) Windows Server 2019
5 2 (10.53%) SAP
5 2 (10.53%) Maximo
5 2 (10.53%) Banking
5 2 (10.53%) Facilities Management
5 2 (10.53%) DV Cleared
5 2 (10.53%) Security Cleared
6 1 (5.26%) Retail

Service Desk Administrator Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (31.58%) Microsoft Office
Business Applications
1 2 (10.53%) Maximo
General
1 14 (73.68%) Social Skills
2 6 (31.58%) Aviation
3 2 (10.53%) Banking
4 1 (5.26%) Retail
Miscellaneous
1 6 (31.58%) Handset
1 6 (31.58%) Xbox
Operating Systems
1 6 (31.58%) Windows
1 6 (31.58%) Windows 10
1 6 (31.58%) Windows Server
1 6 (31.58%) Windows Server 2012
1 6 (31.58%) Windows Server 2016
1 6 (31.58%) Windows Server 2019
Processes & Methodologies
1 8 (42.11%) Customer Service
2 7 (36.84%) Service Management
3 6 (31.58%) ERP
4 2 (10.53%) Facilities Management
Qualifications
1 2 (10.53%) DV Cleared
1 2 (10.53%) Security Cleared
Vendors
1 6 (31.58%) Dell
1 6 (31.58%) Freshdesk
2 2 (10.53%) SAP