626 to 650 of 1,466 Customer Experience Jobs in England

deep knowledge of core banking across systems Savings and Lending translating them into actionable product requirements Develop and articulate a comprehensive strategy that aligns with business goals, maximising efficiency, customer experience and remaining compliant to industry standards Lead the feature team to develop and execute the company's desired product technology outcomes Collaborate with cross-functional teams, including … technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business. As the company and team grows, so should you! What's in it for you … Base salary of £70,000 - £90,000 dependant upon experience Enhanced family-focused benefits Annual bonus opportunity up to 25% 30 days annual leave + bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as AmazonandeBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth Proficient More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

part of our journey. ABOUT YOU You will be a dedicated and passionate manager who can lead engineers across multiple locations and specialisms. You will be equally obsessed with customer experience and engineering standards, understanding that they are intrinsically linked. You will have a thorough understanding of Data Science and Software Engineering as applied to the advertising technology … high standards You will lead a self-organising, results-oriented agile team REQUIREMENTS: What you need to be successful: Have advanced knowledge of the wider Advertising Technology Industry Have experience managing remote teams A passion for continuously improving the team's performance A mature technology leader, with understanding of all layers of a technology stack Familiarity with front end … frameworks and tools (e.g. React, Node) Have experience with Machine Learning/Data Science Have previous experience with git, CI and CD tools (e.g. GitLab, TeamCity) Have knowledge of docker, kubernetes, and AWS services Passionate about writing good code YOU WILL ENJOY Regular shut down days, including the festive period UK Private Healthcare Plan with AXA Access to More ❯

Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. … Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven … quarter You'll partner with a CSM and SE to ensure the long term success of your book Fluent in English and German (spoken and written) 2-3 years experience in a B2B closing role 2+ years of SaaS experience Ability to discover pain and articulate potential solutions Ability to accurately qualify opportunities Ability to do light demos More ❯

Publishing Professional Apprentice to join their team to help drive the success of their Achieve and iClicker business by ensuring students and academics get the most out of their experience with their digital products. Role Digital Product Knowledge & Delivery Build a strong understanding of digital learning tools (Achieve, iClicker) and best-selling textbook titles, so you can confidently discuss … product demos or onboarding training sessions for new adoptions as requested by the sales team. Learn to use consultative questioning to understand each instructor’s goals and teaching needs. Customer Support & Adoption Success Take the lead in supporting course trials—making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into … doing well or may need extra support. Suggest ways to improve engagement with features such as iClicker. Conduct mid-course check-ins and end-of-course surveys to gather customer feedback. Share key insights with colleagues to help improve the customer experience and future product development. Sales Enablement & Lead Generation At key times in the year, help More ❯

and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities • Drive customer growth … into production-ready AI solutions on AWS. About the team The Startup Central Sales focus on acquiring new customers and accelerating AWS adoption of existing customers. We deliver targeted customer experience throughout their AWS journey by being trusted advisors in our customers industries. Underpinned by a Learn and Be Curious culture, we are agile in looking for specific … initiatives that can be programmatically repeated to accelerate similar groups of prospects/customers at scale. Working backwards from the customer, we use end-to-end data and analytics to make real-time decisions, experiment with new concepts and respond to trends to innovate on behalf of our customers. ABOUT AWS: Diverse Experiences AWS values diverse experiences. Even if More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … stores in Newcastle, Glasgow, Manchester, London and Milan. At END., we're rethinking retail. 2025 is a pivotal year for us, with major initiatives underway to elevate our omnichannel customer experience. We're looking for a proactive, commercially minded Product Manager who understands modern retail and can help us connect with customers, maximise business value, and deliver seamless digital … journeys. Join us to shape the future of fashion retail. What you'll be doing: Key responsibilities Own product discovery across web and mobile app, identifying opportunities that drive customer and business value. Collaborate with the Head of Digital Experience to shape and deliver the product roadmap. Understand and communicate customer needs and business goals across teams. More ❯

Contract Senior Project Manager – Change & Transformation Location: London Engagement Type: Contract (Inside IR35) or Fixed-Term Rate and Duration: 6 Months – Rate depending on experience Overview We’re supporting a global Fintech business as they deliver a major business transformation programme. They’re looking to bring in an experienced Senior Project Manager to lead high-impact change initiatives focused … on improving operations, customer experience, technology, and internal capabilities. This role will lead projects across teams and functions, supporting process change and system improvements. Role & Responsibilities Lead the end-to-end delivery of cross-functional change projects aligned to the wider business transformation strategy Own project planning, scope, timelines, and benefits tracking across multiple workstreams Deliver initiatives focused … and internal delivery teams to ensure alignment between business needs and tech solutions Contribute to ongoing improvements in project delivery frameworks, tooling, and collaboration across the transformation portfolio Skills & Experience Strong track record of delivering business change and transformation projects, ideally in tech-enabled environment Experience leading change across operational, commercial, or customer-facing teams with tech More ❯

scaling the end-to-end implementation of this market-leading solution. Finova Apprivo 2 is a powerful, configurable digital banking engine designed to support lending, deposits, onboarding, and full customer lifecycle management—ideal for institutions aiming to modernise their core operations. This is a strategic opportunity to take full ownership of one of the most important technology initiatives within … of your role will be building and mentoring high-performing engineering teams, fostering a culture of agility, accountability, and innovation. This role requires someone with deep technical and leadership experience in financial services, particularly with complex software delivery. A solid understanding of Finova/Apprivo 2 or similar core banking platforms is essential, along with expertise in financial product … and mentor multidisciplinary engineering teams across software, QA, platform, and data engineering. Promote best practices in software development, security, and risk governance. Candidate Profile 8+ years of engineering leadership experience, ideally in financial services or banking environments. Proven track record of successfully delivering large Finova/Apprivo 2 implementations or similar platforms. Deep understanding of cloud-native architecture, CI More ❯

digital marketing colleagues. Educate and train colleagues on data analytics best practices. Provide data-driven insights to the content creation process. Utilise strong analytical skills to evaluate the overall customer experience across multiple channels and touchpoints. Ensure accurate setup and management of paid social campaigns across platforms. Responsible for regular performance-based optimisation. The Candidate: Proven experience in digital marketing, specifically website and marketing analytics tools including Google Analytics. Demonstrable experience managing SEO/SEM strategies, email, social media, and/or advertising campaigns. Experience working within or an understanding of the legal industry (Preferred). Please note : Due to the specific sectors we work in, only candidates with valid work experience in More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

a highly critical service in c ollaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of … We believe the perfect candidate isn't interested in just what we're building right now, but wants to understand where we're going and how it impacts the customer to ensure everything we create moves us closer to our goal: delivering the best customer experience. The ideal candidate will have: Min of 8+ years work experience Strong communication skills (both written and verbal) Extensive experience with Java and Spring/SpringBoot Extensive experience with reactive programming (Spring Reactive) A deep understanding of AWS Cloud technologies and how to create scalable multi-region applications Experience with the following technologies: o AWS Serverless and serverless-supported languages o DB (ex, Postgresql, CocroachDB) o Streaming More ❯

+ Field-Based (North of England) Salary: Up to 32,000 + Bonus (OTE 40,000 P/A) Role Type: Permanent Are you a budding sales-person with experience or background in telesales, customer service, or a sales support team? Stafflex have a great opportunity for you to get out on the road and sell directly to … to offer advice, demonstrate products, and maintain ongoing contact Proactively identify and follow up on new business opportunities Work closely with internal support team to ensure consistent and seamless customer experience Occasional assistance with delivery or setting up of bulk/heavy equipment Keep accurate notes on activity, sales progress and client needs Key Requirements of the Role … Sales experience (either office-based or previous field experience) Confidence, curiosity and a great attitude towards learning and development Someone who enjoys talking to people, building relationships and getting stuck in Professional appearance and approach Ability to manage your own time and territory effectively UK driving license and willingness to travel extensively across the North Must live within More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … ensuring regular updates and seamless coordination across internal teams Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs More ❯

Hours: Monday-Friday, 8am-5pm Type: Full-time, Permanent Are you passionate about building community and delivering exceptional service with personality? Do you have professional barista experience and thrive in a role where no two days are the same? I am seeking a Community Experience Manager for a flexible workspace in West London home to a buzzing ecosystem … of creative and growing businesses. This is your opportunity to take the lead on delivering a seamless, service-driven experience, blending front-of-house operations with high-end coffee culture. About the Role This isn't just a community manager job - it's a hybrid role with real impact. You'll own the daily rhythm of the workspace and … workspace availability and pricing Coordinate with the Sales Manager to support occupancy and revenue goals Support occupier onboarding and be proactive in maintaining long-term satisfaction Front of House & Customer Experience Deliver a welcoming, professional, and friendly reception experience Ensure the front-of-house is always presentable, inviting, and brand-aligned Build strong relationships with the businesses More ❯

Digital Media AdTech Martech Our client is a global leader in data-driven marketing and digital optimisation, working with some of the world's most recognisable brands to transform customer experiences through powerful technology and precision targeting. They are now looking for a Strategic Client Development Director to lead growth and innovation across a portfolio of enterprise accounts. This … and trusted advisor. Identify and unlock growth opportunities within existing accounts, aligning client objectives with innovative digital media and optimisation solutions. Build tailored roadmaps that drive value across performance, customer experience, and marketing efficiency. Collaborate with cross-functional teams (Product, Marketing, Sales, and Customer Success) to deliver a unified strategy and best-in-class client outcomes. Work … closely with leadership to shape account development plans and long-term growth strategies. You: 5 + years in a client development or enterprise account management role Experience within digital marketing, AdTech, or MarTech. Experience managing senior stakeholder relationships and navigating complex organisational structures. A consultative problem-solver with a strong understanding of data-led media and onsite solutions. More ❯

world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints More ❯

creative global business then we want to hear from you. The Opportunity: Clarion is entering an exciting phase of transformation, embracing a data and technology-led approach to enhance customer outcomes across the group. To help drive this change, we are looking for an experienced Project Manager to join us on a fixed-term contract. This pivotal role will … project outcomes. Contribute to the continuous improvement of delivery practices, sharing lessons learned and promoting agile and hybrid delivery maturity across the organisation. Knowledge, Skills, and Qualifications: Essential: Proven experience delivering complex, cross-functional projects using hybrid delivery methodologies (combining Agile and traditional approaches). Strong understanding and practical experience of Agile frameworks (e.g., Scrum, Kanban), with the … to engage, influence, and align diverse stakeholders across business and technical functions. Strong organisational and time management skills, with the ability to manage competing priorities and work under pressure. Experience working with multi-disciplinary teams, including third-party suppliers and internal departments. Proficient in using project management and collaboration tools, such as Jira, Confluence, MS Project, Trello, or equivalent. More ❯

initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers - making the customer experience simpler … feature and clean sets, and modelling using Machine Learning. You'll develop and deploy machine learning models that power real-world decisions - from underwriting to fraud detection to optimise customer conversion. This is an end-to-end role: data wrangling, model development, evaluation, and performance monitoring. As a Data Scientist, you'll play a key role in the end … agile, innovative team, developing cutting-edge solutions that are transforming the world of credit risk. Your work will have a real-world impact, driving smarter decisions and enhancing our customer experience. Key responsibilities: Lead your own projects, across the end-to-end lifecycle of model development Compose the necessary datasets in order to tackle the task at hand Pre More ❯

is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic … leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly … Automate to increase efficiency Support recruitment, onboarding, and staff planning for the Service Desk function Engage with executive and client stakeholders, representing the service desk and maintaining client confidence Experience & Skills Minimum 6+ years in technical support, including significant 3rd-line experience in an MSP environment At least 5 years in a leadership role, ideally within a Microsoft More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

team's business strategies and objectives. The successful candidate will primarily be responsible for leading, coaching and developing a team of ScotiaHelps FE Advisors and ensuring best-in-class customer service and performance while keeping the Bank and our customers safe. Is this role right for you? In this role you will: Develop a team of high-performing, subject … while working with HR and ER as required. Effectively execute and ensure operational and management routines are followed that support employee development and performance. Provide a best-in-class customer experience when dealing with business partners, customers, or team members by resolving customer matters, authorizing correspondence and understanding the customers' circumstances. Provide human, straightforward, and knowledgeable service … FE practices, policies and procedures is required. Thorough knowledge of Collections Policy & Procedures Proficiency in MOS call skill and management routines (recommended) Strong knowledge of providing client solutions including customer assistance tools Minimum of 5 years' experience in the financial services industry. Demonstrate initiative, problem-solving, and decision-making within scope of responsibilities. Excellent time management, record keeping More ❯

What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs … to serve. As our Technical Project Solutions Architect, you... are responsible for the collaboration with the customer's project team coordinate technical kick-off sessions by providing architecture overviews and formulating recommendations develop the technical architectures within Azure are responsible for impact analysis produce technical requirements , feasibility studies , software architecture documents , testing strategy recommendations and other relevant documents ensure … integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on Azure technologies leveraging Power BI Our ideal candidate... has good experience as a Technical Solutions Architect in the D365 More ❯