626 to 650 of 1,090 Customer Experience Jobs in England

Senior Analytics Consultant – Google Stack Remote-first (UK-based) | Agency | Up to £65K + bonus + 4.5-day week I’m working with a top-tier CX agency that partners with enterprise brands to deliver transformative digital experiences — covering everything from UX and CRO to analytics and experimentation. They’re now looking for a hands-on Senior Data & Analytics Consultant More ❯

Senior Analytics Consultant – Google Stack Remote-first (UK-based) | Agency | Up to £65K + bonus + 4.5-day week I’m working with a top-tier CX agency that partners with enterprise brands to deliver transformative digital experiences — covering everything from UX and CRO to analytics and experimentation. They’re now looking for a hands-on Senior Data & Analytics Consultant More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation.In this varied role, you'll provide first line support for all end-user technical issues, escalating complex problems … you will handle documentation & reporting, assist with demo rooms setup, and perform general help desk administration tasks like logging work orders and vendor liaison.The ideal candidate will have previous experience in a similar role with hands-on IT experience, specifically with Active Directory and Microsoft 365, along with a proven ability to set up and configure laptops and … maintenance, and inventory). Handle user accounts in Active Directory and Microsoft 365. Maintain documentation, assist with demo rooms, and offer M365 support. The Person: Previous hands-on IT experience in a similar role. Specific expertise with Active Directory and Microsoft 365. Proven ability to set up and configure laptops and hardware. Must be commutable to Guildford with own More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our … background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and More ❯

document functional requirements Support solution design and delivery using Agile or Waterfall methodologies Facilitate workshops and user acceptance testing Ensure alignment with project timelines and business objectives Ideal Candidate: Experience in business analysis Strong stakeholder engagement and communication skills Proactive, accountable, and quality-driven Comfortable managing junior team members Able to translate business needs into technical requirements This is … a fantastic opportunity to contribute to a strategic programme delivering enhanced customer experience and operational efficiency. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

creativity with execution , delivering high-impact marketing and product assets while helping shape the visual identity of a growing tech brand. The successful candidate will translate complex software and customer experience concepts into clear, engaging visuals across digital, web, and offline channels , supporting campaigns, landing pages, social media, events, and more. Key Responsibilities Brand Identity & Storytelling Shape and … Design Design high-impact marketing assets including campaigns, presentations, reports, sales collateral, and whitepapers. Create social media graphics, infographics, simple animations, and video content to drive engagement. Web & Digital Experience Collaborate on website and landing page design. Maintain consistent visual language across product-adjacent marketing touchpoints. Apply basic HTML/CSS knowledge to support web content updates and optimization. … teams to deliver integrated campaigns. Technical Skills & Tools Strong portfolio demonstrating brand design, digital campaigns, and product storytelling. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Canva . Experience with motion graphics/video tools (Premiere Pro, After Effects, Canva Video) is a bonus. Basic understanding of HTML/CSS . Familiarity with CMS platforms (HubSpot, WordPress, Webflow More ❯

Job Title Customer Success Manager – UK Location London, United Kingdom Reports to Senior VP - London Salary Competitive We are seeking a Customer Success Manage r based in the U K to drive customer satisfaction, retention, and growth. In this role, you will act as a trusted advisor to our clients, ensuring they maximize the value of their … understanding their needs and business goals Drive product adoption and ensure customers achieve success with thei r CLM softwa re. Provide strategic guidance, training, and best practices to enhance customer experience. Identify upsell and expansion opportunities in collaboration with Sales Act as the voice of the customer, liaising with internal teams to improve product and service offerings Requirement … Proven experience in Customer Success, Account Management, or a similar client-facing r ole with in S aaS (required). Experience wi th Contract Lifecycle Management (CLM) softw are (required). Strong communication and problem-solving skills. Ability to manage multiple accounts and build long-term client relationships Knowing an additional language is a plus Company Information More ❯

1. Lead the end-to-end delivery of the Economy & Funding Team Customer Relationship Management (CRM) system in accordance with agreed project governance, scope and objectives. 2. Develop and maintain detailed project plans, timelines, and documentation to ensure delivery within agreed timescales, budgets and quality standards. 3. Act as primary liaison between the ICT team, Economy and Funding Manager … ensure clear communication and coordinated delivery of project activities. 4. Gather, analyse, and document CRM requirements in collaboration with service users to ensure the CRM system meets operational and customer service needs. 5. Coordinate and oversee system configuration, testing, and quality assurance activities to ensure functionality aligns with specified requirements. 6. Manage change control processes, assessing and approving system … transition from project delivery to business-as-usual operations, ensuring appropriate handover, documentation and post implementation review. 12. Promote a culture of continuous improvement by identifying opportunities to enhance customer experience, data quality, and service efficiency through effective CRM use. More ❯

and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business and hitting sales targets through … candidate must have a proven track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract Values exceeding £500k. Additionally, you … business sales. Identify opportunities, needs, and produce proposals. Plan and review significant projects. Negotiate and influence to resolve objections. The Person: Proven track record selling CCaaS/UCaaS solutions. Experience engaging with Senior Stakeholders. Track record acquiring new business with TCV over £500k. Commutable to the Guildford office 1 day a week. Owns vehicle and full UK driver's More ❯

business to meet the evolving needs of our customers. Technology is at the heart of this transformation—driving smarter personalisation, seamless experiences, and empowering our teams to build deeper customer relationships. The Role We're looking for a Senior Product Manager – Personalisation to lead the development of connected, highly personalised experiences across our digital and physical channels—including our … website, app, and in-store technology. This isn't just about product recommendations. It's about delivering end-to-end journeys tailored to each customer—whether they're browsing online or shopping in-store. Your work will directly support our ambition to help every customer achieve their unique health and wellness goals. You'll take full ownership of … across multiple delivery streams. Working closely with engineering, CRM, marketing, UX research, design, data science and commercial teams, you'll ensure everything we build delivers measurable value across the customer lifecycle. What You'll Be Doing Lead the personalisation squad to define and deliver a clear product vision, strategy, and roadmap across all customer touchpoints. Deeply understand our More ❯

Counsel, you will consider the longer-term impacts whilst also being able to react quickly to deliver level-headed, creative and context-appropriate solutions to ensure the best possible customer experience in the ever changing tech space. The role will be based in the UK or Canada but will be global in scope. What you'll do: You … with every team from across the business on a wide range of matters, including the following: Commercial work : You are highly independent and will lead the negotiation of bespoke customer agreements, third-party supplier contracts, and other commercial agreements. You will maintain and improve contract templates and checklists, work with the commercial team to optimise the contracting process and … view towards a favourable resolution and de-escalation. We'd love to hear from you if: You are a mid-level legal counsel with around 4 years of legal experience, about 2 years of which were as an in-house lawyer at a regulated high-growth tech scale-up preferably in consumer, FinTech, SaaS or related sectors. You have More ❯

for developers. Formulate new, or enhance existing, systems to meet the identified business needs. Project Management Manage projects to digitise business processes and improve systems to deliver efficiency and customer experience gains Implementation & Maintenance Support department heads to align business processes with software and digital solutions Lead the relationship with third party technology providers to maintain, update and … IT systems - such as ERP, CRM Ideally operated as a Business Systems Manager or IT Manager previously - or worked as a stand alone Business Systems Analyst in an SME. Experience of project management Solutions orientated, self-starter Confident at relaying technical information to non-technical stakeholders Why you'll love the role Impact: Your ideas will shape the future More ❯

a Trainee Technical Advisor on a part time, flexible hours basis. This is a fantastic chance to start your career in the Technical Advisor field and provide the BEST customer service and advice to our customers. Please note that this Trainee Technical Advisor role is offered on a part time, flexible hours basis Hours to be 4 hours a … You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly … the programming and understanding of how best to utilise the underfloor heating systems Support with both tradesman and DIYers installing the Heating systems You: Youll live and breathe our customer-first ethos, with a proactive and forward-thinking approach to learning and expanding your knowledge. Youll be driven to make a real success of your career, actively seeking to More ❯

help shape the supply chain of the future. Position Overview The Program Manager will play a critical role in establishing and maturing the PMO function within Professional Services and Customer Success. This individual will create and implement standard operating procedures (SOPs), develop training materials, and set up governance and control mechanisms to ensure successful project delivery. The Program Manager … will mentor and guide project managers, lead by example, and ensure alignment with organizational objectives. In addition to PMO development, this role may directly manage some customer implementation projects, leveraging advanced project management methodologies and internal tools to deliver on-time, within scope, and on budget - consistently meeting customer expectations and contractual obligations. About us Did you ever … Through its innovative mission-critical software platform, Loftware enables businesses to enhance supply chain efficiency, ensure regulatory compliance, and deliver consistent and accurate identification that supports brand integrity and customer satisfaction. We make the supply chain work. Location: United Kingdom, Reading or Remote. Please note : Visa sponsorship is not available for this role. Key Responsibilities PMO Development & Governance Design More ❯

optimal performance. Additionally, you will conduct internal audits, reports, competitor research and analyse new industry developments. About you We are looking for a proactive and organised individual with previous experience in digital, retail, venue or hospitality marketing. You will be passionate about looking for new ways to improve the customer experience and maximise sales. You will be More ❯