701 to 725 of 1,520 Customer Experience Jobs in England

Southampton (Hybrid) The Company This company is a purpose-led fintech in the consumer lending sector, helping people take control of their finances. With a focus on innovation and customer experience, they offer a dynamic work environment and opportunities for professional growth. The Role The Compliance Analyst role involves supporting the delivery of compliance monitoring, horizon scanning, operational … Maintain and update the operational risk register Provide day-to-day compliance guidance to teams across the business Collaborate on projects, policy reviews, and training initiatives Required knowledge and experience for the Compliance Analyst role: 1-3 years' experience in compliance, risk, or regulatory environments Strong organisational and analytical skills Excellent attention to detail and communication skills Proficiency More ❯

combining HCD, technology, process optimizations, workflow models, sensors etc. to solve complex operational and fulfillment problems. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads … our customers, working as a team, and proactively taking the lead whenever necessary. Our mission is to innovate and build scalable and robust software solutions that deliver a great customer experience. These software solutions will directly impact Amazon's customers from product selection and order placement, to delivering products to our customers as quickly and cost effectively as possible. … our customers, working as a team, and proactively taking the lead whenever necessary. Our mission is to innovate and build scalable and robust software solutions that deliver a great customer experience. These software solutions will directly impact Amazon's customers from product selection and order placement, to delivering products to our customers as quickly and cost effectively as possible. More ❯

GRC Analyst Title: Governance, Risk & Compliance (GRC) Analyst Department: Procode IT Location: Chandlers Ford Salary: Circa £ 41,504 + Discretionary bonus scheme. Do you have commercial experience as a Governance, Risk & Compliance Analyst ? Do you have hands-on experience with ISO 27001 and being involved with audits? If so, this could be the role for you! About us … We are a dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers … and breathe at Procode. Our hugely passionate wo rkforce puts them at the heart of every decision we make. What does this role involve? You will have hands-on experience with ISO 27001, including implementation, audits, and continuous improvement. You will conduct internal audits and support external assessments. You will have experience in risk management, including risk identification More ❯

duly addressed. Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage. Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience Conduct relevant research to increase understanding in support of developing comprehensive solutions Participate in final User Acceptance Testing for all major developments in the domain Assist in … the production of various collaterals such as User Guide, SOP Documents, process flows etc Experience and skills required A strong background in Lending domain and core banking systems. Should have good understanding of gamut of commercial and SME lending products like Commercial Loans, Syndication, Mezz Finance Experience of implementing Temenos Core Banking System would be an added advantage … Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making Experience in documenting business case, business process modelling, requirement elicitation through workshops Manage projects from inception through design to delivery An IT background with a solid grounding in technology Experience of working in both Agile & waterfall SDLCs More ❯

supporting our team. See our commitments here . The StoreManager Mission: As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your … team, with growth always at the forefront. How you'll drive success: You and your team will deliver exceptional customer experience through our 3 experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative - to ensure the customer is at the heart of all decisions You'll build brand loyalty by promoting our CRM scheme, hosting events … way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction You'll commit to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring More ❯

from you. About the role: As a Lead Product Designer, your role is to meet the diverse needs of our users by making sure that they have the best experience across our products. You will work closely with engineers, product experts and the wider multidisciplinary team to craft end-to-end journeys that help customers achieve their goals - from … the vision and roadmap across Tempcover, aligning teams around clear priorities and ensuring design plays a central role in where we're headed. Owning the end-to-end user experience - mapping journeys, identifying opportunities for improvement, and shaping holistic solutions that balance user needs with business goals. Championing customer insight - defining how and when we learn from users … design - evolving our design systems, patterns, and principles to ensure we maintain a cohesive, scalable, and modern design language. What the team has been up to recently: Reimagining the customer experience from the ground up - rebuilding Tempcover's app and website to be faster, more intuitive, and ready for the future. Designing new journeys and UX foundations to More ❯

new ground, and we never stop learning. But most importantly, we are on this journey together. About the Team We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are … building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good. What you'll do: This is an excellent chance for a Junior Financial Crime Analyst to dive into the world of financial crime detection in the banking industry. In this role … you'll gain invaluable experience with the support of structured training and mentorship. As a key member of the Financial Crime Detection Team, you'll help identify, investigate, and mitigate financial crime risks, safeguarding our bank and customers. Here's what you'll be doing: Support Daily Detection Operations : Play a vital role in the day-to-day operations More ❯

point of contact for all Professional Services needs regionally. The role requires a strategic partner, working closely with our global teams and network of implementation partners to onboard our customer teams onto the AuditBoard Connected Risk platform. Key Responsibilities Foster meaningful relationships with key customers and position AuditBoard as a long-term partner. Build and lead the Professional Services … team in the UK, developing and executing strategies that enhance service delivery and customer satisfaction, both within AuditBoard and through regional relationships with delivery partners. Foster a culture of excellence and continuous improvement by ensuring cross-functional collaboration that provides a stellar customer experience Oversee the successful implementation of our SaaS solutions across a diverse client base. … Serve as the main point of contact for all professional services-related inquiries in the UK, building and maintaining strong relationships with key stakeholders. Ensure a high level of customer service and resolve any issues swiftly by partnering with teams throughout AuditBoard, including sales, product, engineering, and support. Manage efficient design and delivery of deployment methodologies Utilize knowledge of More ❯

robust fraud detection and prevention capabilities. You'll work closely with cross-functional teams to implement screening measures, identify and mitigate fraudulent transactions, and ensure a secure and seamless customer journey. Key Functional Areas: Fraud Detection: Real-time prevention across card, merchant, web, and app channels Implement metrics, monitoring, red flags for suspicious activities KYB/KYC: Implement Know … Your Business and Know Your Customer processes aligned to regional compliance Transaction Monitoring: Set up rules and alerts for ongoing review of transaction patterns Product Strategy & Roadmap Define the product vision for fraud detection and prevention Stakeholder Management Collaborate with internal teams (technical, design, operations) and external fraud authorities Product Development & Execution Translate product ideas into actionable user stories … Customer Experience Design seamless, user-friendly experiences Data & Insights Use customer and transaction data to drive decision-making Technical Knowledge: Agile methodologies (Scrum/Kanban) Familiar with Jira, Confluence, and common product tools Understanding of payment platforms, fraud tooling, and data management More ❯

robust fraud detection and prevention capabilities. You'll work closely with cross-functional teams to implement screening measures, identify and mitigate fraudulent transactions, and ensure a secure and seamless customer journey. Key Functional Areas: Fraud Detection: Real-time prevention across card, merchant, web, and app channels Implement metrics, monitoring, red flags for suspicious activities KYB/KYC: Implement Know … Your Business and Know Your Customer processes aligned to regional compliance Transaction Monitoring: Set up rules and alerts for ongoing review of transaction patterns Product Strategy & Roadmap Define the product vision for fraud detection and prevention Stakeholder Management Collaborate with internal teams (technical, design, operations) and external fraud authorities Product Development & Execution Translate product ideas into actionable user stories … Customer Experience Design seamless, user-friendly experiences Data & Insights Use customer and transaction data to drive decision-making Technical Knowledge: Agile methodologies (Scrum/Kanban) Familiar with Jira, Confluence, and common product tools Understanding of payment platforms, fraud tooling, and data management More ❯

science team for our payment rails by using our internal services together with our partners (SardineAI and Sift) Work with our risk, compliance teams including our providers to resolve customer issues Advocate best practices, code quality, test coverage and drive technical discussions Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across … continually deliver the highest quality software to our users WHAT YOU WILL NEED You know at least one programming language in depth You have at least 3 - 5+ years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident … in your ability to build, debug and ship microservices You are customer focused and continuously suggest how the backend can provide the best Customer Experience You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring We use Kotlin, PostgreSQL, Kafka, Redis, Datadog, Amplitude, Grafana, BigQuery, ApacheSpark and more A passion for More ❯

. For all our roles, we're looking for someone capable, articulate and motivated, with: A strong understanding of current technology (e.g. AI, Digital Ledger Technology and Quantum) Experience of its practical application and risks A passion for improving risk outcomes for our customers We strive for excellent customer experience but to achieve this we focus on … makes sense to our stakeholders; Making sure our policies and practices reflect new tech opportunities and threats WHAT YOU'LL BRING TO THE ROLE (WHAT YOU NEED) Technology risk experience Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and … working knowledge of IT Risk Frameworks (e.g. ITIL, COBIT etc.) and ability to identify, assess and manage technology risk acro Effective communication skills Strong, influencing and leadership skills with experience working with technology leads and engineering teams, and the ability to contribute credibly to technical conversations Has acted as a Risk Specialist business partner, using strong communication skills to More ❯

solutions. Utilizing various communication channels to engage prospects (email, phone, web conferencing, etc.). Developing a deep understanding of the client's technology and its applications. Creating a positive customer experience through professional engagement and knowledge sharing. Consistently exceeding KPIs for meetings held and qualified sales opportunities generated. Requirements 6+ months professional experience and a Bachelor's … degree. Fluency in English and German. Strong work ethic and positive attitude. Excellent communication and presentation skills. Willingness to learn new technologies; experience with information management tools a plus. Proficiency with CRM systems (Salesforce.com preferred) and standard productivity tools. Demonstrated attention to detail and data management skills. Team player with high integrity. Experience selling B2B SaaS solutions is … a significant plus. Experience working within the database or tech industry is a significant plus. This is a hybrid role requiring 2-3 days per week in the London office. While we encourage prompt applications, please understand that the hiring process may not be expedited. We are unable to sponsor visas at this time. More ❯

risk teams to ensure secure transactions, and partner with business teams to create new revenue streams through innovative offerings like reward coupons and embedded payments. Success requires passion for customer experience, strong product intuition, analytical mindset, and ability to execute in a fast-paced environment while navigating complex stakeholder requirements. This role offers unique opportunity to influence the … Amazon Pay Online Merchants team is at the forefront of revolutionizing digital payments in India, with a clear mission to build a self-sustained, convenient, trusted, and rewarding payment experience for affluent customers across demand-relevant online merchants. The team operates across two key channels: Direct integration with Top 100 strategic merchants and Aggregator partnerships serving 100K+ active merchants. … We have a unique advantage in serving online merchants who have high affluent customer penetration, enabling ubiquitous acceptance of Amazon Pay products while furthering the overall flywheel. Our opportunity landscape spans across a massive INR 48 trillion P2M payments industry (growing at 15% CAGR), where we're evolving from being just a payment instrument (1-15% of merchant volume More ❯

communicating to senior stakeholders, including Legal, Directors and VPs. Key job responsibilities - Manage Service Level Standards (SLS) for one of the programs we support. - Maintain program quality and exceptional customer experiences. - Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress. - Manage full lifecycle of … improve end to end outcomes for Amazon customers. - Create, communicate, and manage timelines and advocate for resource and project requirements. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Business level of … English PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Business level of Japanese - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. More ❯

end operations and connect to a vast ecosystem of online travel websites, enabling them to grow their businesses. At Bókun, we are committed to delivering innovative solutions that enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organization. Position Overview Bókun is seeking a … bridging the gap between our customers, product, engineering, sales, and broader marketing teams, ensuring our solutions resonate deeply with our target audiences. You will be the voice of the customer, driving customer-centric strategies from product inception through to post-launch optimisation, ultimately contributing to product adoption and business growth across the entire customer lifecycle. What You … and major launches, ensuring alignment with overall business objectives. Innovate GTM approaches by researching and analysing alternative product launch methodologies to determine the most effective strategies for our diverse customer base. Conduct thorough post-launch analysis, research, and gather insights to drive continuous product improvements. Maintain a constant pulse on the competitive landscape, conducting ongoing reviews for both ICP More ❯

transactional (rent/buy/subscribe) experiences with an AI-first mindset that challenges traditional methods and scales innovation across the team. You will lead not only by designing customer-facing solutions but by modernizing the way we design, prototype, and validate ideas. The right candidate brings a deep understanding of user-centered design and a passion for integrating … creative workflows and product experiences. You are energized by complex problems and new technologies. You drive results and uplift teams by inspiring new ways of thinking, working, and delivering customer value. You thrive at the intersection of craft, systems, and strategy, and you are as comfortable in product strategy and analytics as you are in Figma. This is a … the organization, helping the team grow fluency in designing for and with AI technologies. -Partner with science, data, and engineering teams to shape experiences informed by ML models and customer behavior patterns. -Collaborate with product and business partners to align on customer and business goals, and lead the design of intelligent, scalable solutions. -Identify opportunities to improve experimentation More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe … or retail industries. A track record of delivering complex digital transformation programs at scale. Deep expertise with CRM (e.g. Salesforce), digital marketing tools, trade planning, and analytics platforms. Extensive experience partnering with Commercial, Marketing, or Innovation teams. Strong business acumen and proven ability to connect strategy to execution in global or matrixed organizations. Excellent interpersonal, communication, and stakeholder engagement … work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles. We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success. We think big and plan ahead. Through ambition, curiosity More ❯

is BT's powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from … to our future. We want to improve people's lives for the better in welcome, relevant, and affordable ways and we'll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only … Deployment Management: Work with project & engineering teams to coordinate and manage the phased rollout of infrastructure across all user groups. Endpoint & Application Troubleshooting & Remediation: Use extensive enterprise application development experience to respond to, identify, and troubleshoot issues with enterprise applications. Solution Engineering: Collaborate with BT EAs, SAs, and other stakeholders to propose and implement solutions for legacy or incompatible More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. … with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant More ❯

role will be hybrid in our London office. The impact you will have: Rapidly develop your skill-set around value-based selling, big data and AI Provide a great customer experience for Databricks' prospective customers Conduct account and prospect research to inform and develop compelling outreach campaigns to increase engagement in a large variety of accounts Maintain active … adoption Uncover and identify client needs and progress conversations into sales opportunities by communicating how Databricks will meet them effectively What we look for: Minimum 2+ years of work experience Prior successful sales experience is preferred, but not necessary Determination to succeed, learn and build the next best enterprise software company Consistent, measurable over-achievement in past experiences More ❯

Help us build the infrastructure to power the green energy revolution. At Octopus Energy, were changing the way people use energy - from customer experience to smart grid innovation. Weve got big plans, and to support that were building a dedicated Platform Engineering team to support our growing technical estate. Were now hiring a Head of Platform Engineering to … empowerment, and collaboration. Work with your peers and colleagues at Octopus Energys Sister-company, Kraken, to migrate ownership of projects from Kraken to Octopus What you'll have: Proven experience leading or managing a platform, DevOps, or infrastructure team. Deep familiarity with AWS, Kubernetes (EKS), and Python. Experience managing large-scale, distributed, customer-facing systems. Comfortable working … drive clarity and decisions. Strong collaborator and communicator across technical and non-technical teams. Empathetic leadership style, capable of building trusted relationships across the business. What will help: Previous experience in leading technical delivery for small, highly-autonomous teams Track-record of effective collaboration with other teams and departments to drive holistic outcomes A proactive, innovative mindset with the More ❯