776 to 800 of 1,536 Customer Experience Jobs in England

to help Adyen scale. You are excited to work with a global, multicultural team collaboratively and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers. Our Account Managers are encouraged to challenge each other and sharpen ideas … as a team because winning is more important than ego. In this role, you'll work on a wide portfolio of accounts across various verticals, developing customer relationships and driving growth for your accounts alongside talented and driven colleagues. Why you should join the Adyen Account Management team: At Adyen, the Account Management (AM) team is crucial to our … growth opportunities and lead discussions to help grow accounts and meet financial targets. Project management: Prioritize and manage projects with varying timelines, leveraging internal support as needed. Feedback: Provide customer feedback to improve products and merchant experience. Independence: Manage tasks proactively to meet deadlines and resolve issues for smooth workflow and high-quality results. Who You Are More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

solutions to our end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies. This IT Support … via phone and our dedicated support portal. You will diagnose and resolve technical issues covering end-user devices and server environments. As part of the team, you will monitor customer infrastructure environments. You will document and track support requests using the dedicated ticketing system. You will provide guidance and training to better equip end users. You will escalate unresolved … procedures. You will participate in projects and initiatives as needed. Could you be part of this fantastic team? As an IT Support Technician you will need: 2+ years of experience in technical support. Experience in support of Azure infrastructure (Our client will assist you in getting the required accreditations). An understanding of networking components, including identity management More ❯

Senior Renewals Manager Location: Birmingham Salary: £65-80k depending on experience The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity … of the renewals strategy and roadmap, ensuring it supports overall business growth plans. Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management. Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives. Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices … robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios. Assess revenue, margin and churn trends, using customer feedback to shape practical improvements. Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better Represent renewals in ‘Configure More ❯

operated over the networks. The role holder will support the data collection of telecoms measurement files for provision of information about the quality of service and end-to-end Customer Experience of the major UK mobile networks to the business. The essential aspect of the role is to provide the relevant reporting and analysis teams with valid information … the delivery of data collection for several programme work streams. These are not limited to, but may include: Multi operator benchmark testing Single operator testing Fixed routes Adhoc drives Customer complaints Any/all Voice testing programmes. Any/all Data testing programmes. • The role holder will have the knowledge, tools and skills to cover all data collection work … the work performed to help improve network quality. • Administration as required; producing work instructions, mapping, congestion charge, hotel and ferry bookings, etc. • Attend BAU day to day meetings with customer and project team • Perform other duties and tasks as designated by the management. Qualifications and Experience: Must have • Must possess excellent leadership abilities; be able to consistently make More ❯

operated over the networks. The role holder will support the data collection of telecoms measurement files for provision of information about the quality of service and end-to-end Customer Experience of the major UK mobile networks to the business. The essential aspect of the role is to provide the relevant reporting and analysis teams with valid information … the delivery of data collection for several programme work streams. These are not limited to, but may include: Multi operator benchmark testing Single operator testing Fixed routes Adhoc drives Customer complaints Any/all Voice testing programmes. Any/all Data testing programmes. • The role holder will have the knowledge, tools and skills to cover all data collection work … the work performed to help improve network quality. • Administration as required; producing work instructions, mapping, congestion charge, hotel and ferry bookings, etc. • Attend BAU day to day meetings with customer and project team • Perform other duties and tasks as designated by the management. Qualifications and Experience: Must have • Must possess excellent leadership abilities; be able to consistently make More ❯

indicate fraud or weaknesses in existing systems. Lead investigations into high-level or complex fraud cases and provide strategic insights on resolving them. Ensure fraud strategies are aligned with customer experience and business objectives, balancing risk management with operational efficiency. Stay informed on the latest fraud prevention techniques and regulatory changes to ensure the organization's strategies remain … guide the fraud prevention team to enhance their skills, ensuring they are equipped to implement fraud prevention strategies effectively. What We're Looking For At least 7 years of experience in fraud prevention, risk management, or financial crime strategy roles, preferably within financial services or fintech. Strong understanding of fraud detection tools, data analytics, and emerging technologies (e.g., machine … learning, AI) used in fraud prevention. Proven experience in developing and implementing fraud prevention strategies at a strategic level. In-depth knowledge of UK, EU, and international fraud prevention regulations, including AML, KYC, and sanctions laws. Strong analytical skills with the ability to develop insights from complex fraud data and trends. Excellent leadership skills with experience managing teams More ❯

transform this part of the business. As a Capacity & Network Planning Manager at Sainsbury's, you will have the opportunity to play a pivotal role in shaping the digital experience for our customers and contributing to the growth of one of the fastest-growing areas within our organisation. You'll be at the forefront of strategic planning, leveraging your … decisions. With exceptional communication skills and the ability to collaborate effectively with stakeholders at all levels, you play a pivotal role in shaping the future of Sainsbury's digital customer experience through data-driven insights and strategic planning initiatives. Essential skills Highly analytical and comfortable working with large data sets and developing complex models. This includes strong Excel … analysis and appraisal. How to apply advanced GIS skills to ensure we present, interpret and model our data spatially - ensuring geographic consideration forms an integral part of our thinking. Experience within retail property/location planning industry. Good knowledge of UK geography. Strong PowerPoint capabilities and able to present complex analysis in clear and engaging ways to senior stakeholders. More ❯

provide business analysis and improvement expertise and input into Business and IT projects, business improvement and change activities.In the role of Business Analyst, you will utilise your knowledge and experience to support the Business to:-• Develop a deep understanding of what is important to our customers, colleagues and business partners in relation to the activity being completed.• Provide business … and ways of working ensuring the future state reflects industry and technology best practice.• Be aligned with the corporate strategy and proactively identify areas for business improvement that improve customer experience, value for money and realise commercial benefits.• Remain current in relation to business analysis and improvement best practice and evolve the Groups approach, tools and techniques based … maturity.• Provide coaching as needed in relation to the Group’s business analysis approach to increase colleagues' awareness and capability. What you need What we are looking for: Previous experience of working in a Business Analyst role within a highly regulated industry. Experience of end-to-end business process mapping of ‘as is’ and ‘to be’ processes to More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

hybrid position, ideal for someone who thrives on technical leadership while remaining close to the code - combining engineering excellence with people management and product delivery in a fast-paced, customer-driven environment. The successful candidate will lead a team within the Credit Cards Engineering function, delivering critical features that power digital banking journeys across web, mobile, and tablet. You … ll work at the intersection of engineering innovation and customer experience, contributing to systems that support millions of users applying for credit, managing cardholders, and configuring their accounts securely and seamlessly. This is a hybrid role, with two days per week required in the Chester office. The opportunity offers significant scope to influence both technology direction and people … management support. Stay hands-on (approximately 50%) in writing clean, well-tested code across modern frameworks and platforms. Collaborate closely with product managers, architects, and fellow engineers to deliver customer-focused solutions at pace. Champion agile ways of working, participate in Scrum or Kanban ceremonies, and encourage continuous improvement. Introduce and promote modern engineering practices, tooling, and design principles More ❯

tell you about all the great reasons to join us here at Yorkshire Water: Salary and benefits: We are offering a competitive salary up to £115,000 , dependent on experience + generous pension + 25 days holiday per annum, plus a wellness day (excluding bank holidays) + Executive Incentive Plan + Company Car Lease + Private Health Insurance (for … The role will lead a team of Programme and Project Managers to safely deliver projects to time, cost and quality commitments. Additionally, the role will drive improvements in safety, customer experience, efficiency, carbon and productivity through a programme approach to delivery and the adoption of innovation and modern methods of construction. The role involves collaborating across boundaries to … Water actively engaging with other teams across Yorkshire Water and managing the input required from the wider organisations to meet the programme objectives. What skills & qualifications you will need: Experience of managing and leading a diverse multi-disciplinary team in a complex stakeholder environment with challenging business targets. Experience of successfully delivering engineering/asset related projects or More ❯

companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business … and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and … contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an outstanding customer experience? In addition to well-developed negotiating and influencing capabilities, you'll also bring: At least 6 years of professional experience in a similar position, ideally in a product company Knowledge of the "Digital Enterprise" market space and More ❯

. For all our roles, we're looking for someone capable, articulate and motivated, with: A strong understanding of current technology (e.g. AI, Digital Ledger Technology and Quantum) Experience of its practical application and risks A passion for improving risk outcomes for our customers We strive for excellent customer experience but to achieve this we focus on … makes sense to our stakeholders; Making sure our policies and practices reflect new tech opportunities and threats WHAT YOU'LL BRING TO THE ROLE (WHAT YOU NEED) Technology risk experience Expertise in technology, covering key areas such as technology asset lifecycle management, configuration and build management, technology service management (including capacity, change, problem, and incident management), technology architecture and … working knowledge of IT Risk Frameworks (e.g. ITIL, COBIT etc.) and ability to identify, assess and manage technology risk acro Effective communication skills Strong, influencing and leadership skills with experience working with technology leads and engineering teams, and the ability to contribute credibly to technical conversations Has acted as a Risk Specialist business partner, using strong communication skills to More ❯

Are you passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment? In this vital role, you will be the primary point of contact for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities … to make a real impact on our customer success journey. What You’ll Do Serve as the main liaison for customers throughout Professional Services projects, from initiation through delivery. Manage and issue order forms, ensuring accurate documentation and tracking of all project elements. Keep CRM (HubSpot) and ERP systems up to date with project progress and details. Coordinate and … Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback. Contribute to process improvement initiatives within the Professional Services function. Champion a customer-first mindset throughout all aspects of project delivery. What You’ll Bring Proven experience in a customer-facing role, ideally within Professional Services or a SaaS/ More ❯

to join our established and growing Workday Consulting Team. If you want to take your career to the next level, and apply your skills to challenging and business-focussed customer transformation programmes, then this could be for you. PwC doesn't simply configure Workday, but treat Workday as a fundamental element of our business transformation services. Our team members … create and apply Workday and broader solutions that re-imagine the possible, bringing business value and improved user and customer experience What your days will look like: Taking responsibility for the overall solution design of our client facing Workday Financials projects, including design of the Foundational Data Model Ensuring deliverables across the functional, integrations and data workstreams are … developed an affinity with Workday Financials and are considering a move into technology consulting OR You are an expert in Finance Transformation Consulting as a Solution Architect Workday Financials experience is preferred, but other ERP experience will be considered You have the ability to think beyond technology and understand how to align solutions with strategic business outcomes like More ❯

be responsible for managing the operational performance of sellers and vendors on the marketplace, influencing FC Ops processes, and collaborating with various stakeholders to ensure a positive vendor and customer experience. Additionally, you will drive system and process improvements in partnership with Seller ISMs, SC Ops teams, and vendor operations, while delivering key operational programs to ensure the long … implement operational improvement programs. Key job responsibilities Ensure seller/vendor operational performance aligns with targets. Identify and communicate the strategic importance of metrics for managing trade-offs, improving customer experience, and decision-making with stakeholders. Collaborate with vendor operations teams to reduce costs, lead times, and waste across the supply chain. Define, prioritize, and oversee the execution More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

right practice/framework for delivery, supporting them on the journey and all areas of agility. Facilitate group workshops and events, encouraging collaboration and improving time to value. Extensive experience in a range of relevant agile frameworks and in different domains or contexts (whether at Kingfisher or externally). Ability to adopt and employ relevant agile practices from a … with what will work in each context. Strong people and coaching skills, to be able to understand people and what it takes to build a high performing team. Leadership experience, with the ability to model, inspire, challenge, enable and encourage at all levels, to promote collaborative, effective and supportive working relationships and delivery. Be Customer Focused - constantly improving … our customers' experience I listen to my customers I use available data to help make decisions Be Human - acting with humanity and care I do the right thing Be Curious - thrive on learning, thinking beyond the obvious I build and share new ideas I try new things and share my learnings Be Agile - working with trust, pace and agility More ❯