126 to 150 of 436 Customer Retention Jobs in England

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store, grab … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several ways … such as value realization, steady-state operational support, continuing customer education, and operational excellence initiatives. This function plays a critical role in defining our global customer success strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate. In this role, you will design the infrastructure More ❯

behalf of a high-growth SaaS company that’s scaling fast - and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector … work. They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team. If you're hungry to lead, passionate about coaching, and confident delivering strong retention … KPIs and metrics Managing a small portfolio of high-value renewals yourself Driving upsell, upgrade, and extension opportunities across the team Reviewing and approving customer proposals to ensure quality and consistency Forecasting performance and providing weekly reporting to the Sales & Marketing Director Leading daily and weekly team huddles to More ❯

behalf of a high-growth SaaS company that’s scaling fast - and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector … work. They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team. If you're hungry to lead, passionate about coaching, and confident delivering strong retention … KPIs and metrics Managing a small portfolio of high-value renewals yourself Driving upsell, upgrade, and extension opportunities across the team Reviewing and approving customer proposals to ensure quality and consistency Forecasting performance and providing weekly reporting to the Sales & Marketing Director Leading daily and weekly team huddles to More ❯

we ensure businesses get the funds they need - often within minutes The team The UK Funnel Teams optimise iwoca's lending products and the customer journey. The teams include analysts, developers, and data scientists working together to design, build, and test innovative solutions. The teams use data-driven insights … enjoy tremendous freedom to identify and drive projects that make iwoca successful. Responsibilities and projects will include: Broadening and optimising our lending strategy Analyse customer behaviour trends to identify relationships between iwoca's product features like the amounts that customers draw down or pricing. Use the insights you uncover … that enhance iwoca's performance. Collaborate closely with the Distribution, Credit Risk and Operations teams to launch and execute innovative new strategies. Owning the customer experience Experiment relentlessly to deeply understand how iwoca's user experience influences customers' behaviours. Partner with the design team to create, test, and optimise More ❯

successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet … job reporting. You will also be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer retention and increases profitability. Key requirements Field Service experience within mechanical electrical environment preferable. IT skills (Proficient in More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for an Enterprise Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to … building trust and transparency between consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for … that the maximum value is derived from Trustpilot's products. What you'll be doing: Establish a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal Ensure a premium experience for our clients by understanding More ❯

Are you a dynamic leader with a passion for driving customer retention and team performance? Take charge of a Renewals team in a fast-growing SaaS business, optimising processes and ensuring long-term success. Job Description Join an expanding software and advisory business that helps organisations excel … in their niche within the public sector. After restructuring the Customer Success function to create specialist roles, they are now looking for a strong leader to take the Renewals team forward. With ambitious retention goals, this role is critical in ensuring the team stays proactive, engaged, and … their success, so it's a great time to join and be part of their journey. SLT interaction : collaborate closely with the Sales Director & Customer Success Director to ensure full function cohesion. What You'll Do: Lead and develop a team of renewals specialists, ensuring retention KPIs More ❯

We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to … building trust and transparency between consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for … that the maximum value is derived from Trustpilot's products. What you'll be doing: Establishing a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, in turn strengthening their adoption and ensuring contract renewal. Consistently giving a premium experience for our clients by More ❯

and profitability. Lead conversion rate optimisation initiatives, including A/B testing for landing pages. Build and implement retention strategies that maximise customer lifetime value, with a focus on subscriptions and repeat purchases. Own and scale paid media efforts across all channels, with a strong focus on … platforms. You will need the following skillsets: Proven experience in eCommerce, ideally within a fast-growing business. Extensive experience with subscription business models and customer retention strategies. Strong experience in building and optimising high-converting marketing funnels. Solid background in performance marketing and data-driven growth strategies. … Strong understanding of eCommerce platforms, CRO tools, and marketing technologies. Expert in analysing customer data to optimise performance and drive business outcomes. More ❯

Agent in the thriving Technology & Telecoms industry based in Manchester. The successful candidate will be a proactive individual with a passion for sales and customer satisfaction. Client Details Our client is a renowned large organisation in the Technology & Telecoms industry. Known for their commitment to innovation, they are headquartered … in Manchester and have a diverse and inclusive team of professionals committed to driving the company's success. Description Achieve sales targets through customer retention & up-selling. Liaising with internal team to help assist the customer. Effectively fact find from the customer to better understand their … work well in a team environment Strong problem-solving skills and the ability to think on their feet Excellent knowledge of sales techniques and customer service practices A strong work ethic and a passion for sales Job Offer Free on-site parking Opportunity to be made perm Central office More ❯

Content Marketing, Digital Marketing, Analytics and more. Based in London, your strong business acumen, data-backed and strategic thinking, and deep understanding of the customer and market landscape will ensure strong delivery of B2B SaaS business growth. We are excited to hear from you! About the role In this … operates in. Deliver and execute against regional marketing strategies, accounting for language, key market channels, cultural norms, and TR product specifics. Deeply understand multiple customer segments required to support a multi-country strategy. Develop and direct marketing messaging, creative design, audience targeting, segmentation, and retargeting strategies to deliver effective … as a Leader in Gen AI, innovation and SaaS marketing. Partner with finance & analytics to define and track data and insights around acquisition and customer retention, consistently balancing both short and long-term results. Own and manage the European marketing budget, aligning investments to the overall European More ❯

enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. AWS is … fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support … proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot More ❯

key decision-makers at potential client companies, demonstrating a deep understanding of their business needs and positioning CLMi as a solution. Client Relationship Management Customer-Centric Sales: Build strong relationships with current and prospective clients by understanding their needs, pain points, and business objectives, and presenting tailored solutions. Value … Proposition: Articulate the value proposition of CLMi to different stakeholders, including C-suite executives, operations leaders, and IT teams. Customer Retention & Expansion: Work closely with the Client Success and Account Management teams to ensure client satisfaction and drive long-term engagement, retention, and upsell opportunities. … Achievement of sales targets and revenue growth goals for the CLMi product. Expansion of the sales pipeline through new lead generation and nurturing. Client retention and satisfaction, measured by renewals and upsell opportunities. Contribution to the improvement of sales processes and overall team performance. We believe we offer More ❯

and identify opportunities for growth within existing accounts. Key Responsibilities: Client Strategy & Growth - Develop and execute strategic growth plans for key accounts, ensuring retention and identifying upsell opportunities. Senior Client Engagement - Build and maintain strong relationships with senior stakeholders, positioning Make as a trusted partner. Paid Media & Social More ❯

go-to data and technology consultant. New Business Development: Support new business meetings as the analytics subject matter expert, contributing insights and expertise. Client Retention & Value Addition: Drive renewals, explore additional engagement opportunities, and conduct mid-year client feedback sessions to ensure satisfaction and expand accounts. Thought Leadership More ❯

tools across departments. Key Skills & Tools Experience & Technical Skills 1–2 years in a data analyst or BI role, ideally in events, hospitality, or customer-facing industries. Strong analytical thinking and the ability to tell stories with data. Proficiency in Python, SQL, and NoSQL databases (e.g., PostgreSQL, MongoDB). More ❯

regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams … to address online-related inquiries and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and More ❯

Introduction JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe . As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction … with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven … innovations. Job Description What you'll do Lead the Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership. Manage a team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a high More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

the Credit Risk and Profitability function. You'll be influencing our approach to driving profitable originations, and will touch on areas like marketing, pricing, customer retention, payment support, credit risk, open banking, and finance. What You'll Do: Play a pivotal role in enhancing the profitability of … to the broader team. UPL-specific credit strategies considering exposure to risk for new opportunities such as brokering our declines, referrals from partners, returning customer trials, price comparison sites, and more. Exploring use of Open Banking to drive profitable growth through enhanced decision-making, and to protect against fraud … a builder - we're in this together and we win as a team. Bravely honest - we're honest with ourselves and everyone else. Think customer - they're at the heart of everything we do. Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts More ❯