126 to 150 of 326 Customer Retention Jobs in England

from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value. What you’ll be doing: • Building strong, long-term relationships with customers • Acting … main point of contact and trusted advisor across your accounts • Running regular customer reviews and identifying any risks or opportunities • Supporting customer onboarding and ongoing adoption of software solutions • Identifying opportunities for upselling and cross selling • Working closely with Sales, Support, Consultancy, Project Management and Development teams • Monitoring ...

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice … chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel ...

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time Customer Success Lead (EMEA & APAC) Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer. What You Will Do Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops. … Identify expansion opportunities and collaborate with product engineering on client feedback. Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics. What We Are Looking For 5+ years in Technical Customer Success or Account Management at a B2B SaaS company. Excellent communication and executive presentation ...

This role is ideally suited to a commercially astute enterprise sales professional who thrives in complex environments and is motivated by delivering long-term customer value. Your Team As a senior member of our Enterprise Account Management function, you will work in close partnership with Customer Success, Consultancy … Product, Delivery, and Executive Leadership teams to drive customer outcomes and sustainable growth. You will establish and maintain executive-level relationships across your portfolio, developing a deep understanding of each customer's strategic priorities, operational challenges, and evolving market landscape. Through a structured account management approach and regular ...

Staff Full Stack Data Analyst to join a mature Data & AI team. You'll partner with senior commercial leaders to drive decision-making across customer acquisition, retention, growth, and customer success, whilst owning key analytics and analytics engineering initiatives. You’ll be responsible for: Owning … analytics architecture that underpins commercial and customer lifecycle reporting Defining and governing key business and GTM metrics Turning complex stakeholder questions into actionable data insights Delivering deep analysis on customer behaviour, retention, growth, and commercial performance Driving improvements in data quality, governance, and reporting standards Building ...

advancement and innovation in order to assist customers with solving for business outcomes. This role is responsible for generating and driving pipeline by understanding customer needs and positioning company solutions, developing strategic C-Level relationships, and implementing go-to-market strategies with AWS or Microsoft technologies. This role involves … governance best practices, and collaboratively delivering long-term value through cloud management and services.**Role Description***Include but not limited to;** Grow the existing customer base for Microsoft, growing both Revenue and Gross Margin* Establish and Develop Strategic C-Level Relationships and Go-to-market strategy to help ...

they do best. About the role: AsGlobal Marketing Directoryou will develop, manage, execute, and track marketing programs that create pipeline for new logo acquisition, customer growth, and customer retention in priority growth markets across the Europe and Middle East region including countries such as the U.K. … markets. Build and manage best-in-class inbound/outbound demand generation programs for the complete demand lifecycle– from new logo acquisition to client retention and growth – with the most effective mix of marketing channels combined with BDR and digital prospecting support. Build demand generation experiences across localized ...

business. You’ll have significant autonomy, ownership, and visibility from day one. What You’ll Be Doing Own and evolve the analytical architecture supporting customer acquisition, growth, retention, and customer lifecycle insights. Partner with commercial and operational leaders to solve complex business challenges through data. Deliver … working with BigQuery or similar modern cloud data platforms. Deep expertise with BI tools such as Looker and LookML. Strong understanding of commercial metrics, customer behaviour, retention, and growth analytics. Proven ability to influence senior stakeholders and translate ambiguity into actionable insight. Experience mentoring data professionals ...

closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist … best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status ...

will orchestrate HPE Morpheus, HPE OpsRamp, and HPE Zerto as one CloudOps platform strategy that helps providers provision, observe, automate, protect, and recover customer workloads across hybrid cloud environments. This is not a traditional one-time software resale role. Success requires embedding HPE CloudOps into the provider’s service … catalog, seller motion, delivery architecture, and downstream customer value proposition. In this role, you will: Own a portfolio of strategic CSP and MSP accounts, including approximately 4–8 Tier 1 providers and selected Tier 2 growth accounts based on geography, market potential, executive access, and platform fit. Create ...

leadership for the app, translating company and digital priorities into a measurable roadmap with well‐framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product … Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade‐offs. As maternity cover, you will provide continuity ...

commercially minded Growth Lead to take ownership of a high-potential, self-service revenue channel. The business is growing quickly, with an established customer base and a software platform serving organisations across multiple markets. One of its most promising revenue streams has grown organically, with little dedicated focus … strategy, testing new approaches and turning an already successful revenue stream into a scalable growth engine. Working across marketing, sales, product, technology and customer success, you'll have the autonomy to make decisions, experiment and deliver measurable commercial results. This is a hands-on role in a fast-moving ...

looking for a CRM Data Manager to join an established marketing function on an initial 3-month contract, taking ownership of customer marketing data which support a portfolio of consumer-facing products and services. Using SQL to interrogate customer databases, build queries and extract targeted audiences … marketing campaigns. Managing customer data quality, accuracy and integrity across multiple products and customer databases. Working closely with CRM and marketing colleagues to identify customer segments, support retention activity and uncover cross-selling opportunities. Producing database extracts, reports and customer insights to support marketing ...

across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. 1. Service Governance & Contract … Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope activity in line with ...

continues to scale across the UK and Ireland, strategic account development, client retention, and recurring revenue growth are central to our business strategy. We are seeking an accomplished SAP Account Manager who can build executive‐level relationships, develop strategic account plans, and mobilise the best … procurement processes, and strategic priorities Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 2. Executive Relationship Management & Customer Success Act as the primary commercial contact and trusted advisor for assigned clients Build trusted relationships across operational, management, and C‐suite levels including ...

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: 2907185 | Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several ways ...

What You’ll Do The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating … growth or new opportunities to explore. Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction Use the broader internal team to address client satisfaction issues Create and document playbook, dashboards and models ensuring repeatable processes ...

enterprise software solutions. They operate internationally, serving enterprise customers across multiple industries, and are known for combining innovation, creativity, and technology to drive customer engagement and business growth. With a strong presence across EMEA and a collaborative sales culture, the company offers employees the opportunity to work with well … known global brands while benefiting from significant career development, training, and uncapped earning potential. Description Manage and grow a portfolio of enterprise accounts, driving customer retention and revenue expansion Identify and close upsell and cross-sell opportunities through strategic account planning and consultative selling Build strong relationships ...

Summary Your Career The role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals … deployment. Your Impact Responsible for renewing contracts across all our portfolios Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need Excellent ability to communicate with an array of internal teams Manage all maintenance and subscription renewals ...

Cross-Functional Sales Execution – Orchestrate dedicated cross-functional deal teams—including Strategic Sales Engineers, Solutions Architects, Product Managers, and Executive Sponsors—to drive unified customer pursuits. Partner with Customer Success and Post-Sales Engineering to ensure successful deployment, high customer retention, and long-term account ...

sake. Establish repeatable methods for monitoring and communicating the value created by Agent Factory. Commercial & Operational Insight Develop insight that supports customer retention, buyer and supplier engagement, sales effectiveness, event performance and workflow improvement. Explore predictive and segmentation approaches where they can support better business decisions. Turn … cleansing, modelling and quality assurance. Experience using SQL and visualisation tools such as Power BI, Microsoft Fabric or equivalent platforms. Experience working with CRM, customer, commercial or operational data; Salesforce experience is particularly relevant. Ability to combine information from multiple systems and work effectively with APIs or structured data ...

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency in training end-users on CRM systems and processes, driving user adoption and managing change effectively to ensure ...

revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation, legally bound … perfect role for you. What You’ll Do Support with the development and execution of field marketing plans, including event and webinar execution, virtual customer conference support, partner and customer communications Manage webinar logistics and execution for marketing, alliances, and customer success teams Coordinate with internal teams ...

Revenue Operations, FP&A, Accounting, and M&A teams on commercial reporting matters. Analysis and Insights Conduct deep-dive analysis into ARR drivers, retention trends, renewals, churn, install-base performance, expansion rates, and new logo acquisition. Identify business performance trends and translate data into meaningful recommendations. Investigate anomalies … roles. Significant experience within a software, SaaS, subscription, or technology company. Experience working with recurring revenue models, ARR, ACV, SaaS metrics, subscriptions, renewals, and customer retention analysis. Experience supporting executive-level business reviews and reporting processes. Additional Information A persistent nature and a willingness to understand ...

Ocado Partner Account team to drive the growth agenda in our partner’s business, enabling our partners to improve commercial outcomes, grow their customer base, order volume, and overall profitability. You will build effective relationships with key commercial, marketing, and ecommerce stakeholders in our partners’ businesses. You will leverage … knowledge of customer objectives, strategic know-how, knowledge of the Ocado Smart Platform (OSP), as well as the expertise of our central growth subject matter experts to create and implement successful growth strategies. You will become a first line of e-commerce growth support, leveraging our team of central ...