251 to 275 of 304 Customer Retention Jobs in England

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

really quickly. Responsibilities will include: Managing and developing the daily operations of the ecommerce site (Shopify) Support with the delivery of product launches, campaigns and site updates Review the customer journey and make recommendations to improve AOV, customer retention and conversion rates Take the lead on website merchandising and SEO best practices Implement new integrations designed More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored … Account Plans that help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored … Account Plans that help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish More ❯

leads and revenue generated from their websites. We re on a mission to meet and exceed client expectations by consistently delivering outstanding results, reflected in our industry-leading client retention rates. We want our talent to grow with us, so you will get to work with industry-leading tools and have ample opportunities for professional development to grow More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

with plans to hire 5 SDR’s over the next 3 months to push company wide strategic growth. Key skills include: ·New business sales development ·Account Management and client retention ·Stakeholder management ·Team Leadership ·Sales Strategy ·Coaching and Mentoring The role at a glance: ·You will play a pivotal role as a seasoned SDR Manager or Sales Team More ❯

data across the business. With strong technical skills and business acumen to help turn millions of potential data points into actionable insights that can drive product improvements, make our customer acquisition more efficient, improve our customer retention rates, and drive operating efficiencies across the business. The primary goals of the team are: To build and run More ❯

Cant Pay, Well Take It Away." DCBL prides itself on raising industry standards, achieving outstanding levels of early engagement due to their strong brand, and maintaining a high client retention rate of 98%. Their commitment to unrivalled recovery rates, unique brand awareness, advanced tracing solutions, and specialist litigation provision positions them as a market leader. Due to More ❯

architecture. Intelligent Automation & AI - Drive innovation through smart automation and machine learning to enhance efficiency and reduce cost. Data as a Strategic Asset - Leverage data to improve compliance outcomes, customer retention, and decision-making. M&A Technology Leadership - Lead IT due diligence, integration planning, and post-acquisition tech harmonization. What You'll Be Responsible For Defining and More ❯

scale-up Proven ability to lead, coach, and develop analytics professionals Expert-level proficiency in SQL, Python, R, and advanced Excel for data manipulation and analysis Deep understanding of customer acquisition, retention, and expansion metrics and strategies Hands-on experience with Business Intelligence Platforms such as Tableau, Power BI, Looker, Domo, or similar Experience with cloud data More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we’re looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor … guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans … to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify More ❯

Customer Success Account Manager - Nordics page is loaded Customer Success Account Manager - Nordics Apply locations UK - Reading - Thames - Office Flex - Reading time type Full time posted on Posted Today job requisition id JR467157 Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt … role is an integral part of our customers' success, focused on delivering the promise of Forcepoint's Cyber-Security platform and its services. Starting in the pre-sales stage, Customer Success Account Managers work with our Sales and Services teams to align the needs of customers, establishing goals for success in adopting Forcepoint's solutions. Customer Success Account … Managers manage the full post-sales relationship with the customer, delivering value, support, and advocacy that leads to customer retention and expansion. They are trusted advisors to our customers through development of strong professional relationships with key decision makers and operators of our solutions. Responsibilities: Manage a diverse portfolio of customer accounts from signature to More ❯

more efficient. Our customers include the world's leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries. In the role of Customer Success Manager, you will establish a trusted partnership relationship with our North America public sector customers. You will collaborate with internal corporate teams, pre-sales technical teams and commercial … to help drive sales of our INRIX products. You will be a strong voice for our customers, helping ensure our solutions continue to meet our customers' needs. As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention & identifying expansion opportunities, ensuring that customer experience and engagement remain high, leading to renewal … to Director, Customers Success - North America Public Sector. Essential Responsibilities: Establish a deep understanding of our customers' business, use-case(s), technical needs and technical workflow to support the customer with value realization, quickly! Become an expert and advocate of INRIX products and solutions Work with customer onboarding manager and support team to successfully onboard customers who have More ❯

on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12 month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected … specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference. What you'll do: You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident communications effectively. You … will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments, and health boards to meet their communication needs and promote product usage. Producing More ❯

Customer Success Manager Software Adoption Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional None Job Id Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional Technology Interest None Job Id New Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but … UK Travel: Up to 30% Meet the Team You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth … adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success. As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of More ❯