Manager, Customer Success page is loaded Manager, Customer Success Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5758 Are you a motivated, customer-focused leader ready to take your career - and a high-performing team - to the next level? At Mimecast, we're on a mission to deliver best … in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions. We're looking for an experienced Manager, Customer Success to inspire and develop a talented team of Customer Success Managers (CSMs). The successful candidate will report directly to the VP of Customer Success for EMEA. … outcomes that lead to long-term success. If you thrive in a fast-paced SaaS environment, love building high-performing teams, and want to help shape the future of Customer Success at a market-leading cybersecurity company, we'd love to hear from you. What You'll Be Doing Lead & Inspire: Hire, coach, and develop a team of talented More ❯
about your approach to leading one of our teams. NOTE: this is an office based role. The team would be circa 10 people and they oversee and enhance our customerretention and loyalty. Your focus will be on managing these customer interactions, with an emphasis on safeguarding revenue and minimising churn rates. Achieving and surpassing monthly More ❯
Specialist to lead the implementation of event tracking, analytics schema design, and dashboard setup for a consumer-facing digital product. You’ll work cross-functionally with product, engineering, and customer success teams to ensure Mixpanel is structured to support internal decision-making and generate meaningful insights for customers. Key Responsibilities Event Schema Design & Implementation Audit the current product experience … Guide implementation strategy (naming conventions, standardization, user ID mapping) Dashboard & Reporting Setup Build Mixpanel dashboards for internal teams to access self-serve product insights Configure dashboards or reports for customer-facing metrics (value, engagement) Ensure dashboards are intuitive, scalable, and tailored for different audiences Stakeholder Enablement Train internal teams on Mixpanel usage Set up alerts or recurring reports for … key KPIs Optimization & QA Support QA of implemented events Identify tracking gaps and recommend enhancements to improve customer journey and retention analysis Qualifications Proven experience implementing Mixpanel for B2C or B2B2C digital products Deep understanding of analytics schema design, event modeling, and lifecycle tracking Skilled in building Mixpanel dashboards that support strategic decision-making Familiarity with customerMore ❯
Specialist to lead the implementation of event tracking, analytics schema design, and dashboard setup for a consumer-facing digital product. You’ll work cross-functionally with product, engineering, and customer success teams to ensure Mixpanel is structured to support internal decision-making and generate meaningful insights for customers. Key Responsibilities Event Schema Design & Implementation Audit the current product experience … Guide implementation strategy (naming conventions, standardization, user ID mapping) Dashboard & Reporting Setup Build Mixpanel dashboards for internal teams to access self-serve product insights Configure dashboards or reports for customer-facing metrics (value, engagement) Ensure dashboards are intuitive, scalable, and tailored for different audiences Stakeholder Enablement Train internal teams on Mixpanel usage Set up alerts or recurring reports for … key KPIs Optimization & QA Support QA of implemented events Identify tracking gaps and recommend enhancements to improve customer journey and retention analysis Qualifications Proven experience implementing Mixpanel for B2C or B2B2C digital products Deep understanding of analytics schema design, event modeling, and lifecycle tracking Skilled in building Mixpanel dashboards that support strategic decision-making Familiarity with customerMore ❯
