826 to 850 of 1,010 ITIL Jobs in England

analysis, performance reporting and engineering best practice.Develop and maintain operational procedures, known error documentation and technical knowledge repositories.Ensure engineering activities comply with SITA governance, ITIL processes, quality standards and airport safety requirements.Support Service Transition activities, technical assurance reviews and operational readiness assessments for new services.Supplier & Commercial ManagementManage technical relationships with … troubleshooting IP networking within operational communications environments.Excellent analytical and fault diagnosis skills.Experience leading technical incident resolution, Problem Management and Root Cause Analysis.Working knowledge of ITIL Service Management processes.Experience managing technical suppliers and vendor escalations.Excellent stakeholder management and communication skills.Experience mentoring or providing technical leadership to engineering teams.Ability to obtain ...

aware, with experience supporting estimation, business cases, and opportunity qualification.Self-motivated, collaborative, and able to work across multiple opportunities and engagements simultaneously.Experience of Agile, ITIL, DevOps, or service management practices would be advantageous.Professional Qualifications (Desirable)ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer … ServiceNow Certified Technical Architect (CTA) or Master Architect (desirable)ITIL Foundation or higherAgile Practitioner, Scrum Master, PRINCE2, or equivalent delivery qualificationWhy Join Methods Opportunity to shape and lead high-profile ServiceNow opportunities across government and commercial sectors.Work alongside experienced consultants, architects, and digital transformation experts.Access to continuous learning, professional development ...

science or a related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products both … operational responsibility. Experience working in multi‐brand or multi‐region organisations. Experience of system integrations, APIs and data flows. Knowledge of IT governance (ITIL V4), security frameworks (ISO27001, NIST CSF 2.) and compliance requirements (PCI DSS). ATTRIBUTES (Essential): Strong communicator, able to engage confidently with both technical ...

experience supporting estimation, business cases, and opportunity qualification. Self-motivated, collaborative, and able to work across multiple opportunities and engagements simultaneously. Experience of Agile, ITIL, DevOps, or service management practices would be advantageous. Professional Qualifications (Desirable) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer … ServiceNow Certified Technical Architect (CTA) or Master Architect (desirable) ITIL Foundation or higher Agile Practitioner, Scrum Master, PRINCE2, or equivalent delivery qualification Why Join Methods? Opportunity to shape and lead high-profile ServiceNow opportunities across government and commercial sectors. Work alongside experienced consultants, architects, and digital transformation experts. Access ...

Job Summary:An opportunity to join the Allianz Technology UK Branch as the Head of Architecture reporting directly to the Allianz Technology UK Head of IT. The Head of Architecture is responsible for leading and ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the ...

Skills & Qualifications IT qualification such as CompTIA, Microsoft Certification, or an IT Apprenticeship. Around two years' experience in a customer-facing IT support role. ITIL qualification or knowledge of ITIL processes. Experience with Microsoft 365, networking, or virtualisation technologies. Scripting or automation experience. Knowledge or interest in Industrial ...

compliance to all policies and procedures within the Technical and Support Services. All Support Service operations are to be governed by the ITIL service management standards. The development of an ITIL based service standards and the compliance thereto is a key element of the role. Contract Review : Review all deliverables … Centre technologies, terminology, and BAU support Extensive experience with telecommunications infrastructure cabling Experience supporting office and/or data centre environments Strong knowledge of ITIL processes , service measurement, and change management Experience producing financial and operational reports , including analysis Good understanding of industry processes, tools, systems, and partners Experience working ...

Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques ...

across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. Managing incidents and problems appropriately within agreed service levels.Perform technical root cause analysis on reoccurring incidents … multi-site and multi-disciplinary problems and incidents.Experience working in a team-oriented, collaborative environment including virtual/remote working.Experience of working within the ITIL framework. Who we are: At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business ...

doing: Supporting and managing core IT infrastructure , including networks, servers, storage and operating systems. Managing incidents, problems, requests and changes in a structured, ITIL-aligned environment. Investigating and resolving technical issues and contributing to root-cause analysis. Monitoring live services to ensure consistent performance against agreed service levels. Contributing … infrastructure support, system administration or a similar technical operations role. Strong troubleshooting and analytical skills with the ability to resolve complex issues. Awareness of ITIL-based service management processes. Experience supporting technology in structured, process-driven environments. Ability to work independently and collaboratively as part of a wider technical team. ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

Senior Consultant - ServiceNow Functional Consultant - Warwick Role – Senior Consultant Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Role – Senior Consultant … Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Soft Skill Strong understanding of ITIL processes, ITSM operating models and ServiceNow ...

DescriptionRole – ServiceNow Functional Consultant Technology – ServiceNow Location – United kingdom, WarwickKey Skills: Technical: ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management.Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow … discovery, process design and requirement validation workshops with business stakeholders, product owners and delivery teams.Translate business requirements into scalable ServiceNow functional designs aligned with ITIL, ITSM best practices and platform out-of-the-box capabilities.Define and govern future-state processes, workflows, service catalogue structures, approval models, SLAs and user experience ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

PermanentLondon, UKPosted 5 days ago11779HS 75k – 100k per yearHead of Command Centre & Incident ManagementHybridWe are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This ...

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible ...

transition.Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.Minimum accreditation of ITIL foundation or similar.Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health … behaviours.Desirable:Experience of working with key ITSM for example ServiceNow.Evidence of securing significant follow-on business with an existing client.Intermediary level accreditation in ITIL or similar.The successful candidate will exhibit the following:DeliveryOversee a multi-disciplined service team with a customer centric support approach across multiple locations, focused on service ...

allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/… Finance, Engineering, or related field; MBA or finance qualification desirable DESIRABLE/NICE TO HAVE FinOps Certified Professional or FinOps Certified Service Provider (FinOps.org) ITIL 4 certification or TBM (Technology Business Management) Council certification Experience with Apptio, ServiceNow ITFM, or Flexera for on-premises cost management Background in data centre ...

SOPs, runbooks, support acceptance criteria and operational handover artefacts. Required: 15+ years IT delivery/service management experience, including large AMS engagements. Strong ITIL service management and major incident governance experience. Experience managing application support, development, testing, release and project delivery teams. Good understanding of NHS ESR/Oracle … Ability to lead multi-vendor, onsite-offshore and cross-functional delivery teams. Strong stakeholder management, executive reporting, risk governance and customer relationship skills. Preferred: ITIL v4, Prince2/PMP, Agile/Scrum and Oracle HCM exposure/certification. Preferred Should be an excellent planner when it comes to perform Program ...

sustaining exceptional customer serviceOver 15 years of experience in IT support services, with significant leadership experience in managing large-scale operations.Strong understanding of ITIL service management frameworks with relevant certifications.Demonstrated experience in driving service improvement and innovation in a complex, multinational organization.Excellent communication, negotiation, and interpersonal skills, with the ability … development Ideally, you’ll also haveEducation:Advanced college degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experience Certification Requirements (preferred):ITIL, PMP What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower ...

driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed … positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. ...

supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your ...

Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability monitoring and alerting using SolarWindsWriting and executing SQL Queries, Stored Procedures, SSRS reportsConfiguration and integrations ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...