851 to 875 of 1,010 ITIL Jobs in England

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also ...

Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation ...

Leading a team of IT Technicians, youll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes. If youre passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology … required. Required profile We're looking for someone who has: Experience leading, mentoring or developing others within a technical team. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. Proven experience working within a busy ...

manage the Support Officers (1st line support). Develop customer service and the customer experience within the team. Support the development and maintenance of ITIL based process to improve the delivery of IT services to the Trust and will be the owner for Incident, Problem Management and the Major Incident … reviews for all managed staff Evaluate and plan utilisation of staff to provide an agile and responsive testing resource Person Specification Qualifications Essential ITIL Foundation Certification Evidence of continuous professional development Experience Essential Experience of running an IT Service team in an Enterprise size environment Experience of leading a multi ...

responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc).Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse … projects.Experience leading quality teams in operational and technological environments.Proven track record in implementing ISO 9001 or similar standards.Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred.Experience working with UK public-sector clients, ideally within transport or infrastructure environments.Strong knowledge of international ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles and practices. Demonstrated experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. … resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar. Experience ...

Represent the team in technical and business meetings with professionalism and confidence. Collaborate closely with Business and Operational teams to ensure service excellence. Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis. Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow). Participate … Automation. BMC Control‐M Output Management. Splunk dashboard and alert development. SAS knowledge. Windows Server administration. REST API integration. Familiarity with ServiceNow and ITIL processes. Knowledge of CA7 operations and Control‐M scheduling. Basic web development skills. File transfer protocols and processes. Understanding of Agile methodologies. Proficiency in Microsoft Office ...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!OverviewTNS’s Technical Delivery team are highly skilled and committed Network ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...

resilience . Experience implementing highavailability, disaster recovery, and business continuity strategies acrosscritical infrastructure components. Knowledge of infrastructurecompliance and regulatory requirements (e.g., ISO 20000, ITIL, PCI-DSS)and how they influence infrastructure design and operations. Practical experience withinfrastructure security principles, including network segmentation,identity and access management, and secure configuration baselines. … trackrecord of delivering complex, scalable, and secure infrastructuresolutions . Degree in Computer Science,Information Technology, Engineering, or a related discipline (orequivalent professional experience). ITIL Foundation or higher-levelcertification desirable, demonstrating understanding of service managementprinciples in infrastructure operations. Familiarity with industrystandards and frameworks such as COBIT ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

service performance, and support decision making.•Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities.Service Management Expertise•Understanding of ITIL service lifecycle practices and service portfolio management.•Ability to assess service value, viability, and alignment with business objectives.•Skilled in developing business cases, cost models … continuous learning.Requirements:•Experience in service management, service development, or portfolio management within the IT sector.•Strong project management capability; PMP, PRINCE2, or equivalent preferred.•ITIL certification or demonstrated understanding of ITIL service lifecycle practices.•Technical understanding of networking and cybersecurity technologies.•Proven ability to influence, negotiate, and collaborate across global ...

ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.The Nice-to-HavesITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge.Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira Service Management, BMC, or similar ...

delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage supplier performance, service levels, and contractual obligations. Act as the senior point of contact … controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent experience. Experience managing multiple suppliers and outsourced service providers. Strong technical ...

Overview:We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery.This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services are supportable, resilient, secure … environment.Demonstrable experience creating Service Design Packages, service models, support models, process flows, operating procedures and governance documentation.ITIL 4 Foundation certification or a higher relevant ITIL 4 qualification with working knowledge of ITIL 4 practices, particularly Service Design, Service Configuration, Incident, Problem, Change Enablement, Release, Knowledge, Service Level and Continual Improvement.Experience ...

REST/SOAP Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability … Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas ...

with strong knowledge of Lean, Agile and DevOps in product-centric delivery environments. Manage end-to-end employee lifecycle while applying solid understanding of ITIL functions and core service management methodologies.Qualifications1 - ITIL foundation.2 - Relevant project/programme management qualifications (Agile/Prince 2/DevOps/SIAM/Lean ...

line authority.Strong problem‐solver with the adaptability to navigate changing priorities and evolving situations.Self‐starter with excellent organisation and workload management skills.Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications).Able to travel to the office and other sites when required ...

risk assessments, Information Technology General Controls (ITGC) and cybersecurity controls. Familiarity with Information Security Frameworks (e.g., NIST, ISO 27000, CSA Cloud Control Matrix) and ITIL practicesExperience in AI adoption and AI risk managementAbility to articulate technical issues to non-IT stakeholders and business perspective to IT stakeholdersStrong communication, negotiation … abilities.Experience in IT risk management, compliance or audit, including control framework design & implementation.Professional IT certifications, e.g., CGEIT, CISA, CISM, CISSP, CCSP, COBIT, CRISC and ITIL would be advantageous.Experience with data analytics and GRC tools, including Tableau and Power BI, is a plus.Undergraduate or advanced degree in a technology disciplineAbout State ...

Job DescriptionRole - Enterprise Infrastructure Architect - Hybrid Cloud PlatformsLocation – Germany, UK and Netherlands (Any location)Unit – CIS (Cloud and Infrastructure)Job DescriptionRole OverviewThe Enterprise Infrastructure Architect – Hybrid Cloud Platforms is responsible for defining, governing, and evolving ...

regular updates throughout the incident lifecycle. • Build strong relationships with end users and provide excellent customer service. • Support continuous service improvement initiatives and follow ITIL best practice. • Work collaboratively with wider IT teams to ensure outstanding service delivery. Skills & Experience • Previous experience in a Deskside Support, IT Support … large-scale IT environment. • Strong communication and customer service skills. • Ability to prioritise workload and manage multiple incidents simultaneously. • Experience working within an ITIL environment is desirable. • Previous experience supporting public sector or government environments would be advantageous. Desirable Qualifications • ITIL Foundation • CompTIA A+ • Microsoft certifications or equivalent experience ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

Experience of project governance, risk management and financial management. Desirable Experience in complex enterprise or regulated environments. Experience delivering digital transformation programmes. Knowledge of ITIL service management principles. Portfolio or programme delivery exposure. Relevant certifications such as AgilePM, Scrum Master, SAFe, Prosci, APMG Change Management, ITIL Foundation or MSP Practitioner. ...