To ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to user needs. Key … Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch assurance , vulnerability management , and coordination … audits and business continuity planning Essential Skills and Experience Demonstrable experience managing operational IT services in a mixed shared service/in-house/outsourced environment Deep knowledge of ITIL v4 practices, especially Incident, Problem, Change, and Asset Management Experience with service desk systems and CMDBs Familiarity with cybersecurity operations (e.g., vulnerability scanning, patch management, access reviews) Strong stakeholder engagement More ❯
of IT assets, maintain accurate configuration data, and support hardware builds and deployments. You'll work closely with teams in both London and Liverpool, ensuring configuration practices align with ITIL standards. Key responsibilities include : Managing hardware/software asset lifecycle - commission laptops, building laptops, decommissioning Maintaining the CMDB and ITSM tools Building and deploying end-user computing hardware Supporting procurement … and vendor liaison Ensuring IT build areas are maintained to standard You'll need experience in IT asset management, a solid understanding of ITIL practices, and strong communication skills. This is a fully office-based role with occasional travel to Liverpool and data centres. If you're organised, reliable, and keen to take ownership in a collaborative IT environment—this More ❯
lifecycle of IT assets, maintain accurate configuration data, and support hardware builds and deployments.You’ll work closely with teams in both London and Liverpool, ensuring configuration practices align with ITIL standards. Key responsibilities include : Managing hardware/software asset lifecycle - commission laptops, building laptops, decommissioning Maintaining the CMDB and ITSM tools Building and deploying end-user computing hardware Supporting procurement … and vendor liaison Ensuring IT build areas are maintained to standard You’ll need experience in IT asset management, a solid understanding of ITIL practices, and strong communication skills. This is a fully office-based role with occasional travel to Liverpool and data centres.If you’re organised, reliable, and keen to take ownership in a collaborative IT environment—this could More ❯
Graduate IT Business Analyst Location: Slough Salary: £24,000 - £26,000 Length of Contract: 12 months - with view to extend Are you an IT Graduate with a knowledge of ITIL principles? This IT Graduate role, supporting the IT team with change management, communicating with stakeholders about changes and supporting them throughout process. This is an IT role for a candidate … your career. The successful candidate will have gained your IT/Computer Science etc degree in the last 3 years and will have achieved a 2:1 or above. ITIL knowledge it advantageous. Please only apply if you match all of the above criteria. alt Recruitment is acting as an agency for this role. At registration stage, to confirm your More ❯
Month Contract Country: United Kingdom Location: East Midlands Sector: Software Engineer Hourly Rate: GBP Negotiable Job Type: Contract Technologies: UML JIRA tfs Agile Waterfall V Model ISO9001 TickIT+ ITIL Visual Source Safe Degree Mission Critical Software Release & Configuration Engineer - East Midlands - 6 Month Contract Software Release & Configuration Engineer - East Midlands - 6 Month Contract Posted Monday, 07 March 2016 Endeavour Recruitment … Airports at an advantage, as would be those candidates with Security Clearance. Candidates should have at least 3 years' experience in a similar role. UML JIRA TFS ISO9001 TickIT+ ITIL Visual Source Safe Qualifications/Experience: Candidates should have at least a degree in Engineering or Computer Science Prior experience with Mission Critical High Availability Systems essential. Applicants are invited More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Copello Global
Installation & Acceptance Manager Reading (Remote with Travel) Candidates must be eligible for security clearance Copello are working with a leading defence company who are looking for strategic and detail-driven Installation & Acceptance Manager. In this role, you will oversee the More ❯
Twickenham, Middlesex, England, United Kingdom Hybrid / WFH Options
Reed
One of the UK's leading housing associations are seeking a highly skilled and motivated Senior Microsoft 365 Administrator to join their busy Technology Team. As Senior M365 Administrator, you will be responsible for managing, configuring, and supporting the M365 More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Reed
One of the UK's leading housing associations are seeking a highly skilled and motivated Senior Microsoft 365 Administrator to join their busy Technology Team. As Senior M365 Administrator, you will be responsible for managing, configuring, and supporting the M365 More ❯
Solutions Architect, Defence & Security, Stoke on Trent Client facing, Solutions Architect to join a talented team. Delivery cutting-edge, high security solutions for a growing MSP. You will be the bridge between clients and technical execution. Translating complex requirements into More ❯
ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯
as Ipanema. Familiarity with regulated environments (e.g., finance, healthcare). Hands-on experience with network monitoring tools (e.g., FortiManager, SolarWinds, PRTG). Industry certifications such as NSE4+, CCNP, JNCIS. ITIL knowledge and experience working within ITIL-aligned environments. Additional Information Location: London, UK Contract Length: 12 months Day Rate: Up to £550/day (Inside IR35) Start Date: ASAP More ❯
Longcross, Surrey, United Kingdom Hybrid / WFH Options
Nebius Group Nebius Group
resolving server hardware issues. A solid understanding of data center operations, as well as server and network equipment principles. Practical experience in project planning and management. Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM). Basic proficiency in the Linux operating system and familiarity with command-line tools. Practical experience working with server IT … skills, including proficiency with pivot tables, formulas, lists and graph creation. A proactive, responsible and goal-oriented approach to work. It will be an added bonus if you have: ITIL and/or PMI certification Driving License (Category B) What we offer Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Hybrid working arrangements. A dynamic and More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Sanderson
all tax and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). More ❯
in the given business area Oversee the Security Operations Centre (SOC) and manage threat detection, monitoring, and response Technical Skills & Experience Considerable experience of operating InformationTechnologyInformationLibrary (ITIL) and Cyber Security Incident Response Team (CSIRT) processes and standards. Extensive working knowledge of available technologies and defining appropriate strategies to create efficient and effective solutions and services Able to … delivery of complex systems. Qualifications Essential Qualifications Certified Information Systems Security Professional (CISSP) (or equivalent) qualified Degree level educated or with significant experience gained through similar role. Desirable Qualifications ITIL Practitioner About the Team At United Utilities, you will be part of a dynamic team committed to securing one of the UK’s most critical infrastructure organisations. If you thrive More ❯
in the given business area Oversee the Security Operations Centre (SOC) and manage threat detection, monitoring, and response Technical Skills & Experience Considerable experience of operating InformationTechnologyInformationLibrary (ITIL) and Cyber Security Incident Response Team (CSIRT) processes and standards. Extensive working knowledge of available technologies and defining appropriate strategies to create efficient and effective solutions and services Able to … delivery of complex systems Qualifications Essential Qualifications Certified Information Systems Security Professional (CISSP) (or equivalent) qualified Degree level educated or with significant experience gained through similar role Desirable Qualifications ITIL Practitioner We may not be able to offer sponsorship for this position. Vacancies can close prior to the close date should we receive high volumes of applications, we encourage you More ❯
and the ability to work under pressure Skilled in using ticketing systems, diagnostic tools and standard office applications Ability to achieve or currently hold DV Security Clearance Understanding of ITIL framework is desirable Willingness to travel and engage directly with stakeholders across various UK locations This is a fantastic opportunity to make a significant impact within a highly respected defence … to apply now. Key words: Technical Service Manager, DV Clearance, MoD, Royal Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and More ❯
and the ability to work under pressure Skilled in using ticketing systems, diagnostic tools and standard office applications Ability to achieve or currently hold DV Security Clearance Understanding of ITIL framework is desirable Willingness to travel and engage directly with stakeholders across various UK locations This is a fantastic opportunity to make a significant impact within a highly respected defence … to apply now. Key words: Technical Service Manager, DV Clearance, MoD, Royal Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and More ❯
Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯
Job Type: Permanent Endeavour Recruitment has a new opportunity for an experienced Production IT Support Engineer based in Wembley, Middlesex with our Global Manufacturing client. Experience of ITIL Methodology advantageous. The salary for the role is £20k to £25k according to experience, plus 12% shift allowance. The client is looking for an experienced IT Support Engineer to ensure availability and … the efficiency of systems for Production use. Key Skills Required: - UPP, GIS Fault Analysis Solution Generation ITIL Methodology General Computer & IT Skills In this role you will be expected to: - Ensure Production have all files required to meet SLAs Ensure availability and efficient running of systems for Production use Ensure Live & Test data is processed and administered as per requirements More ❯
Technical Solution Architect 3 Month Contract London (Hybrid) £360/day (Outside IR35) Technical Solution Architect needed for a 3 Month Contract in West London (Hybrid). Start ASAP in July/August 2025. Working with a global IT Consultancy More ❯
Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Hays Technology
Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in InformationTechnology, Computer Science, or relevant experience. Relevant certifications in quality management (e.g. … ISO 9001, Six Sigma) and/or ITIL qualifications. Proven experience as an Audit & Risk Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of quality assurance of data management reports. Proficiency in conducting audits and risk assessments. If you More ❯
Technologies: ISTQB ITIL test environment JIRA Confluence Tempo Atlassian Documentum incident and problem management configuration management Release Management Are you a certified Configuration Manager looking for a new contract opportunity working in a fantastic team for a large European client? Please get in touch for further details. Essential experience required: Proven experience in Test environment management where environments were shared … and problems management activities related to test environments. Prepare and maintain the calendar of test releases and communicate it to IT operations teams. Participate in Continual Service Improvement (CSI) ITIL lifecycle phase. Produce reports on activities for management. Attend meetings for communications and resolve blocking points. Willingness to explain the change and release processes in place for the test environment More ❯
Business Analysis & Delivery Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects. Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis. Support solution More ❯