926 to 950 of 1,050 ITIL Jobs in England

desk and support Oversee day-to-day IT operations, ensuring reliable, secure and resilient services Manage incident, problem and change processes in line with ITIL principles Monitor and improve service performance, including SLAs, KPIs and customer satisfaction Support business-critical platforms, including D365 and other core systems Manage third-party … operations, infrastructure and service delivery teams Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration Experience with ITIL-aligned incident, problem and change management Strong supplier, risk and budget management experience Excellent communication, analytical and problem-solving skills Ability to translate technical issues into ...

experience in 1st/2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skillsDesirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies Experience … supporting UAT or testing cyclesQualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred)Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirableA proactive attitude and ability to adapt to a hybrid work environmentThis will be a hybrid role with 3 days ...

Application Architect Permanent | Hybrid, Preston | CMDB | SC cleared We are seeking an Application Architect to lead the application architecture strategy within a complex enterprise environment. In this role, you will define application roadmaps, establish architecture ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development … Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Aristocrat is seeking a dedicated Associate Director ITIL Service Management to join our dynamic team. This role is pivotal in crafting and improving our IT service management landscape, ensuring we provide outstanding services to our B2B customers. At Aristocrat, we pride ourselves on a culture of innovation, collaboration, and excellence. … committed to delivering outstanding service management that supports this mission.In this exciting role, you will have the opportunity to lead and develop our ITIL-aligned Service Management function. This is your chance to create a meaningful impact by defining and implementing service management processes that are customer-centric and commercially ...

Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security ...

Experience in managing/troubleshooting Windows Desktop Operating Systems. Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. Experience in using ITIL based ticketing system (ITIL foundation preferred). Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions. Applicants will ideally be Microsoft ...

observability across the infrastructure stack. Incident, Problem & Change Management – Lead resolution of complex L2/L3 infrastructure issues; conduct root cause analysis; work within ITIL processes (Incident, Problem, Change). Disaster Recovery & High Availability – Design DR/HA solutions for critical infrastructure; validate DR drills and ensure readiness for failover … routing/switching, DC networking. Monitoring & Tools: Infrastructure monitoring, alerting tools, performance tools. Functional Expertise: Capacity planning & trending, performance analysis & tuning, infrastructure optimization, ITIL process awareness. Experience: 10–15+ years in infrastructure architecture/engineering within large enterprise, multi‐DC, hybrid environments. Soft Skills: Strong stakeholder management across storage, network ...

+ workflows. System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

understanding of data backup techniques. Familiarity with virtual environments, Mobile Device Management (MDM) and VPN technologies. Familiarity with Microsoft SCCM is advantageous. Knowledge of ITIL and experience working within an ITIL environment. Experience using ServiceNow. Excellent customer-facing and communication skills. Logical and analytical approach to problem solving. Accurate record ...

Service Owner/Manager - Digital, Development, KPIs, SLA, ITIL, Agile, Hybrid 780 SC Cleared12 months with possible extensionWe are seeking experienced professionals to lead the strategy and delivery of digital services within a dynamic environment. focusing on AI and data management or Engineering and R&T Data. Reallocation across portfolios ...

Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application ...

Essentials compliance and embedding security best practice. Identifying opportunities to optimise Azure consumption and reduce cloud costs. Producing high-quality technical documentation and following ITIL-aligned processes. Supporting occasional out-of-hours releases and joining a future on-call rota. What we're looking for We're looking for someone … bring experience across: Microsoft infrastructure technologies. Microsoft Azure. Active Directory and Group Policy. VMware/vSphere. Server lifecycle management. Infrastructure implementation and project delivery. ITIL environments. Cyber Essentials and infrastructure security improvements. Experience with the following would be advantageous: Microsoft Intune. PowerShell scripting and automation. Azure cost optimisation, Reserved Instances ...

improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large‐scale initiatives; actively participate in CAB meetings … years in IT support operations, including at least 3 years with demonstrated leadership of international or multi‐site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands‐on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ...

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … customer Qualifications 5+ years of OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their ...

environments (CNI/National Grid advantageous). Test automation experience and AI-assisted test design exposure. Experience mentoring or technically leading small test teams. ITIL working experience. Multi-domain breadth across three or more of the twelve client domains. CERTIFICATIONS & QUALIFICATIONS ISTQB Foundation expected. ITIL desirable. Relevant network/cloud ...

drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services. Key Responsibilities Define and implement the SIAM operating model, governance framework and service integration strategy … including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving ITIL v3/v4 processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow ...

opportunities for optimisation Working with security teams to maintain compliance, governance and information protection standards Managing incidents, service requests and changes in line with ITIL best practice Producing technical documentation, knowledge articles and support materials Keeping ahead of Microsoft's roadmap and evaluating emerging technologies, including Copilot and AI-powered … delivering infrastructure or workplace technology projects Strong troubleshooting and problem-solving skills across modern workplace platforms Experience working within service management frameworks such as ITIL The ability to engage confidently with both technical and non-technical stakeholders A passion for continuous improvement and service optimisation Strong organisational skills with ...

running of a Data Centre environment. The Data Centre Manager will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data … developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis Supporting telecommunications infrastructure cabling and Data Centre technologies Building strong ...

approval. Main duties of the job This role provides technical level leadership and includes a service delivery and operational management skillset in line with ITIL best practices to ensure efficient & effective delivery to our customers. Developing services aligned with the needs of the business and its customers through proactively managing … annual performance review appraisal and ongoing developments. Person Specification Qualifications Essential Post Graduate degree or equivalent experience Integration Qualifications Desirable Relevant Degree ITIL qualification Microsoft Certified Systems Engineer Prince 2 Project Management Knowledge & Experience Essential Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/ ...

ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage … performance.Ensure services are delivered in line with agreed SLAs, KPIs, and contractual commitments.Oversee incident, problem, change, and request management processes in alignment with ITIL best practices.Act as the escalation point for major service issues and coordinate timely resolution across the service operational window.Client & Stakeholder ManagementServe as the primary point ...