101 to 125 of 351 ITSM Jobs in England

your own skills in a supportive environment. A Typical Day in the Job: Acting as the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where More ❯

Information Communications Technician Apprenticeship. Responsibilities: Provide first-line IT support to council staff via phone, email, and in person. Log, track, and resolve incidents and service requests using IT service management tools. Escalate unresolved issues to appropriate teams while maintaining ownership and communication. Assist with hardware and software installations, configurations, and troubleshooting. Maintain accurate records of IT assets and service More ❯

Required: Purple What You’ll Be Doing: Supporting and maintaining Active Directory Domain Services in a secure environment Responding to escalations from 2nd Line checks and managing incidents via ITSM tooling Monitoring systems using SCOM and SCCM Collaborating with Engineering and Architecture teams on new releases and readiness assessments Creating and maintaining documentation (e.g. work instructions, patching schedules) Travelling to More ❯

active SC Clearance. The key skills required for this Jira SME role are: SC Cleared Defence experience Provide expertise on Jira Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or More ❯

active SC Clearance. The key skills required for this Jira SME role are: SC Cleared Defence experience Provide expertise on Jira Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or More ❯

and problem management, and change control. Experience implementing and aligning IT strategies and policies within a global framework while adapting to regional business and regulatory requirements. Solid understanding of ITSM frameworks (e.g., ITIL) and experience working within structured service management environments. Hands-on experience with infrastructure architecture and/or networks, and the execution of infrastructure transformation or upgrade projects. More ❯

and problem management, and change control. Experience implementing and aligning IT strategies and policies within a global framework while adapting to regional business and regulatory requirements. Solid understanding of ITSM frameworks (e.g., ITIL) and experience working within structured service management environments. Hands-on experience with infrastructure architecture and/or networks, and the execution of infrastructure transformation or upgrade projects. More ❯

ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD More ❯

initiatives with cross-functional teams to prevent recurrence. Required Experience/Skills: 5+ years' experience in Problem Management or service reliability/operations improvement. 3+ years' experience in IT Service Management, with strong knowledge of ITIL or equivalent frameworks, adapted for agile and DevOps/SRE environments. Proven ability to define and mature problem management processes independently. Experience with AI More ❯

about this varied and rewarding role, please see attached job description. We look forward to your application. Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

customers across the entire spectrum of their projects on those platforms. As a recognized Specialized Partner, we help organizations accelerate time to value with Agile at scale, Cloud, and ITSM implementations. Because teamwork requires more than just tools, we help bridge the gap between applications and strategic practices such as SAFe and ITIL. Over the last 15 years, we have More ❯

Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool More ❯

operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero Trust). More ❯

on expertise with Dell EMC storage solutions (Avamar, Data Domain preferred) Strong knowledge of Active Directory, Group Policy, Windows OS, and Microsoft PKI (or willingness to learn) Familiarity with ITSM tooling and secure system deployment practices DV-clearable status O.K. Im in, whats next? Apply with your latest CV today to explore this 3rd Line Storage Support Engineer opportunity. AMC More ❯

Managers. What you will bring: Working knowledge of Windows Server administration. Experience managing and administering Active Directory. Proven experience providing IT support in an enterprise environment. Familiarity with IT Service Management systems (e.g., ServiceNow). Hands-on experience with virtualization technologies. If you are interested in this role but not sure if your skills and experience are exactly what we More ❯

the ability to influence both technical and non-technical stakeholders. Leading small teams of architects. Desirable experience includes: Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role - it's an opportunity to make a lasting impact. You'll be central More ❯

complex issues and collaborate with architects/developers Promote best practices, governance, and data security Requirements: Strong knowledge of SharePoint Online architecture and permissions Experience with ServiceNow or similar ITSM tools Familiarity with Power Automate, PowerShell, and Teams integration Good understanding of metadata, version control, and content types Excellent troubleshooting, communication, and time management skills Awareness of Microsoft 365 governance More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

business and IT stakeholders to gather and analyze automation requirements Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules Create custom applications and extend ServiceNow platform capabilities as needed Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub) Maintain … management and governance processes Provide training and support to end-users and internal teams on ServiceNow automation features Additional Experience/Knowledge: Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub Knowledge of scripting languages like JavaScript and familiarity with Glide API Experience with web technologies (REST/… solving, analytical, and communication skills Ability to work independently and in a cross-functional team environment ServiceNow Certified System Administrator (CSA) is required Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus Key Skills/Knowledge/Experience Required ServiceNow Development: Strong hands-on experience with ServiceNow platform configuration and development Proficiency with Flow Designer, Workflow Editor, and More ❯

managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience IT Service Management (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability to … environment and be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High energy More ❯