101 to 125 of 265 ITSM Jobs in England

high-priority cloud incidents (P1 and P2). The role demands integrating Azure Monitor and Azure Service Health alerts directly with the Council's ITSM platform to automatically generate tickets and drive continuous operational improvements aimed at minimising Mean Time to Resolution (MTTR). Automation and Infrastructure-as-Code ...

level or equivalent Previous experience in a support role within an IT or Business Applications environment Familiarity with ticketing systems and IT service management processes Experience of using the Microsoft Power Platform, or willingness to learn An understanding of application support and development Knowledge of housing systems and their maintenance. ...

maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays ...

hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication ...

grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure ...

grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure ...

towards one). Basic familiarity with software development lifecycles or testing frameworks is a plus but not required. Awareness of quality assurance or IT service management best practices. Championing Diversity and Inclusion in QA and IT Careers We are committed to creating an inclusive workplace where everyone is empowered ...

Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms ...

office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

Azure Cloud Operations within complex environments. Strong skills in automation , DevOps , and Site Reliability Engineering (SRE) principles. Knowledge of GDS standards , compliance frameworks, and ITSM integration. Expertise in IaC (Bicep/Terraform) , scripting ( PowerShell/Python ), and observability tools. Commercial awareness and ability to manage cloud costs effectively . Solid ...

Azure Cloud Operations within complex environments. Strong skills in automation , DevOps , and Site Reliability Engineering (SRE) principles. Knowledge of GDS standards , compliance frameworks, and ITSM integration. Expertise in IaC (Bicep/Terraform) , scripting ( PowerShell/Python ), and observability tools. Commercial awareness and ability to manage cloud costs effectively . Solid ...

automate infrastructure and application workflows. Troubleshoot and resolve complex automation and platform-related issues. Support integrations with CI/CD pipelines, monitoring platforms, and ITSM tools. Ensure automation workflows meet security, compliance, RBAC, and credential management requirements. Mentor and train engineers on Ansible usage, automation patterns, and DevOps practices. Evaluate ...

Role Requirements: Certification: ServiceNow Certified Technical Architect (CTA). Expertise: Proven experience designing and implementing ServiceNow solutions across multi-cloud environments. Module Mastery: IRM, ITSM, HRSD, CSDM, SPM. Security & Integration: Strong background in secure API provisioning and integration frameworks. Communication: Exceptional influencing and presentation skills. If you are interested ...

Configure and customize Dynatrace as per organizational and project-specific requirements. •Manage complete Dynatrace deployment lifecycles in complex customer settings. •Integrate Dynatrace with various ITSM, CI/CD, and QA/performance testing tools. •Maintain detailed documentation for resolved issues, workflows, and Dynatrace configurations. •Share knowledge and mentor peers, develop ...

point of contact for technical assistance, demonstrating excellent communication skills and a professional approach to problem-solving and IT Service Management (ITSM). We are looking for someone keen to learn new technologies and continuously improve their skill set, with a view to starting in early 2026. Key Responsibilities: Manage … keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. ...

stakeholder collaboration. You'll need to have experience with the following: IT service transition experience within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. ...

Business Analyst - £500 pay per day (via umbrella) - Hertfordshire/Hybrid workingITSM - ServiceNow - MSP Transition Start 1st of December To end of April 2026 Stevenage - Min. of two times per week is essential *Assess and ...

range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) Keeping accurate records of all site information using IT service management tools Providing excellent customer service to end users, such as staff & students Ensuring service level agreements are met Promptly completing any admin paperwork/documentation Throughout ...

continuous improvement environments. Excellent communication, documentation, and stakeholder management skills. Background working within large, global, or highly matrixed organisations. Desirable Skills ServiceNow ITSM experience (bonus, not essential). Exposure to consolidation, transformation, or optimisation programmes. Understanding of FieldVu data flows and integrations. Experience within equipment rental, field operations, or logistics ...

risk assessment methodology and tooling that is raising our quality and customer confidence, you will be part of these developments. The role in P-ITSM and likely other projects later will be responsible to the cyber lead for project outcomes and to help with career planning and personal development ...

team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical ...

Deep understanding of core IT domains, withhands-on strength in several of: Cloud & infrastructure platforms Networks & connectivity Applications & integration Data (incl. AI/ML) ITSM/ITIL & service operations Cyber security Automation & tooling Ability to design and deliver secure, mission-critical systems within time and cost constraints. Excellent communication skills ...

including system and software installations and maintenance. Working with the IT services team to solve internal incidents and service requests. Developing solutions that improve ITSM monitoring, service quality, data visualisation, etc. Deployment, maintenance, optimisation and support of HPC-AI clusters, including Linux servers (nodes), storage and networking. Assist with installation ...

Customer domains, using advanced capabilities such as Gen AI, Now Assist, and Workflow Data Fabric. Key Experience Hands-on development experience within ServiceNow (CSM, ITSM, HRSD, or related areas) Strong front-end skills in JavaScript, HTML, and CSS Experience building custom dashboards and workflows using UI Builder or Service Portal ...