101 to 125 of 281 ITSM Jobs in England

performance. Communicate and promote the values which reinforce and support a consistent quality culture. Your experience Proven Client Relationship Management and/or IT Service Management experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge of technology best practices and standards. Strong ...

IT Service Delivery or a comparable role, ideally with a background in IT support, systems administration, or operational technology functions. Solid understanding of ITSM frameworks and best practices, with the ability to apply them effectively to drive operational excellence. Demonstrated leadership capability, with experience coaching, mentoring and developing high-performing ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

solid understanding of ITIL (ideally v4), with experience in service design or service architecture within an operations environment. You’ll be comfortable working with ITSM tooling, familiar with modern infrastructure, cloud and DevOps approaches, and confident navigating complexity across multiple teams and partners globally. Strong communication and influencing skills ...

improvements. What you'll need to have (our must-haves): Expert in IT Project Lifecycle, IT Stakeholder Management and Budget Management. Competent in IT service management, strategy, solution design/testing, risk control, and vendor management. Proven success delivering multiple large-scale IT programmes in corporate environments. Strong technical understanding ...

templates. Improve reporting through native JSM dashboards and Power BI. Support HR and Finance with JSM workflows and service processes. Build and mature core ITSM modules: Incident, Change, Problem, Request, Release, CMDB, and Service Catalogue. Apply scalable best practices while coaching internal admins. Key Skills & Experience Strong Jira Consultant experience ...

ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must have experience in: Providing Application Support services Configuration of the QL housing management system (in-depth knowledge) and its related ...

appropriate level of service is delivered, meeting target KPIs. Take ownership of assigned incidents and service requests and maintain timely, accurate updates in the ITSM platform. Resolve incidents and service requests at first contact where possible. Collaboration & Knowledge: Contribute to knowledge articles and documentation under supervision. Participate in swarming sessions ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

IT services sector Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow) Understanding of European market dynamics and multi-territory pricing considerations Professional qualification in finance, accounting, or business management EEO Toshiba ...

person): 13-14 April 2026 Stage 2 Interviews (in person): 23 April 2026 Main duties of the job Managing Applications Life Cycle IT Service Management Project delivery Applications Testing 3rd party management About us Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range ...

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require ...

project lifecycle phases Proactive mindset with a willingness to learn and improve Desirable Experience working with subcontractors or third-party suppliers Knowledge of IT Service Management frameworks (e.g., ITIL) Project Management qualification (e.g., PMP or equivalent) Security Requirements Active SC Clearance (or eligibility to obtain) is required ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

Fortigate, ACL’s, CSM/FMC. Job purpose Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes. Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to re-engineering. Perform ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

Extensive experience working with the ServiceNow platform in a senior technical or architectural role. Strong experience designing solutions across multiple ServiceNow modules (e.g., HRSD, ITSM, CSM, ITOM). Deep understanding of ServiceNow architecture, platform capabilities, and best practices . Experience designing complex integrations using REST/SOAP APIs and third ...

communicate clearly, take ownership of your work, and adapt easily to changing environments. You bring: Previous IT onsite support experience Strong knowledge of using ITSM tools such as ServiceNow Strong problem solving and troubleshooting skills Knowledge of Windows 11, Office 365 and Active Directory Knowledge of Entra/Intune Experience ...

user access management Maintain clear ticket documentation and knowledge base updates Requirements: Strong Google Workspace Admin experience Confident across Mac & Windows environments Experience with ITSM tools (e.g. Jira) Knowledge of SSO, identity management & endpoint support Excellent customer-facing skills Certifications in Google Workspace, Slack, Airtable or ITIL desirable. *Rates depend ...

Experience Proven experience developing on the ServiceNow platform . Hands-on experience with HR Service Delivery (HRSD) . Experience with additional modules such as ITSM, CSM, or ITOM. Strong scripting capability (JavaScript, Glide API, Flow Designer). Experience with integrations using REST/SOAP APIs. Understanding of ServiceNow data model ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. Apply below after reading through all the details and supporting information regarding this job opportunity. If you feel you have the skills and experience ...