176 to 200 of 589 Problem Management Jobs in England

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

the end of June 2025. Key Responsibilities Receive, log and triage calls from the business and process them in a timely manner. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. Take ownership and management … and closure. Monitor and escalate procedures relative to the appropriate SLA. Keep internal users and external clients informed on request for status and progress. Take ownership of the Identity Management Service, including New Starters, Leavers, etc. Highlight Customer training and Education needs. Support the mobile communication service. Deal with 3rd party engineers and suppliers where applicable. Produce management … training as provided by, or approved by HR. Carry out any other task associated with the role as reasonably requested. Successful Candidates Will Have Experience working within a Service Management orientated environment. Experience in following formal Incident and Problem Management processes. Thorough Active Directory 2000 knowledge. Thorough Microsoft Windows XP knowledge. Thorough Microsoft Office XP suite knowledge. More ❯

and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance More ❯

among the first 25 applicants Join to apply for the Manager Data Center (Woking) role at Digital Realty Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. Job Description Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What You’ll Do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to More ❯

among the first 25 applicants Join to apply for the Manager Data Center (Woking) role at Digital Realty Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. Job Description Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What You’ll Do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to More ❯

via eFinancialCareers 4 days ago Be among the first 25 applicants Join to apply for the Senior Vendor Manager - London Stock Exchange Group role at Jobs via eFinancialCareers Vendor Management ensures value and quality delivery for LSEG from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes Key Responsibilities The Strategic Vendor Manager's responsibility … Global Capability & Operational Leads within the Engineering Division. Ensure that the full contract life cycle, from Tendering through Delivery/Acceptance to Termination, is fully managed Establish effective financial management that will: Ensure payments to Vendors are correct and timely Usage trends that impact costs are understood Cost efficiencies are realised Effective forecasting is implemented Other essential responsibilities include … input to Business case Provide input in the negotiated terms such as Service Levels, Governance, Credits, Billing, Reporting Deal approvals via email for Purchase Order Creation Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will More ❯

SQL Server, Oracle). Ability to analyse traffic for common services (DNS, FTP, email etc.) is considered an asset. Exposure to enterprise monitoring tools. Experience of Java Application Server management (JBoss, WildFly etc.). Security focussed mind-set to enforce security standards, both in the environments and when collaborating with teams. Specific technologies used are: AWS (nice to have … KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary Focus on Problem Management goals and initiatives to address, track and implement in a timely manner Building good working relationships with colleagues and customers. Manage appropriate Windows Server-based hosted environments … involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and More ❯

years of experience in application support within the Forex market. Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Strong analytical and problem-solving abilities. Experience working in high-pressure environments. A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup. Willingness to learn and adapt to various technologies and methodologies. … is preferred. Technical skills : Proficiency in Windows and Unix/Linux operating systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (ELK, Grafana). Understanding of object-oriented programming More ❯

environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these … components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools and platforms such as PagerDuty, Netcool, HPTemip. Everyone's welcome More ❯

Directory, Server, SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and More ❯

Microsoft technology components that underpin the Lloyds Banking Group IT infrastructure, primarily production Active Directory (Global) and (Entra ID) Microsoft’s multi-tenant, cloud based Active Directory and Identity Management solution. In addition to our support and project delivery capabilities for production environments, we also provide equivalent support for the associated development and route-to-live Domain environments. Team … AD aware applications. We also assist with Domain Governance queries e.g. Microsoft Azure, Patching, Compliance e.g. Cyber Portfolio, AD hardening, AD Restructure with strong focus on Change, Incident and Problem Management and wherever possible Incident Reduction and Service Improvements. We want to recruit a new engineer to join our team. What will this role entail? Coordinating support and More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

network changes and participate in network implementation or migration projects. Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting. Follow ITIL processes for incident, change, and problem management. Provide on-call or after-hours support on a rotational basis. Required Skills and Qualifications: Bachelors degree in Telecom, Computer science, Information Technology, or related field. BPSS certification … equivalent. Knowledge of SD-WAN, MPLS, or hybrid networking models. Familiarity with NAC solutions like Cisco ISE. Experience with cloud networking (AWS, Azure, or GCP). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Ability to work independently and as part of a global team. Willingness to learn and adapt to new technologies. Interview More ❯

reports What you’ll bring: Experience managing escalations and Major Incidents in telecoms/ISP environments, strong communication skills, ITSM systems knowledge, ITIL Foundation certification, and analytical skills for problem management. Diversity & Inclusion: We’re committed to equality, endorsed by WORK180, and a Disability Confident Employer. We promote a culture where everyone feels valued and included. What we offer More ❯

technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. • ITIL v4 Foundation certification. • CompTIA A+ certification. • Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. • Valid driving licence. The Benefits and Perks... Company Pension Hybrid working The Hamper - our employee discount platform Flexible Working A great British food company Premier Foods is one More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Job ID: 2991997 | Amazon Web Services Australia Pty Ltd Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on... ABOUT US … The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer support experience. Amazon has built a reputation for excellence with a mission to … for team building, significant training, or other occasional events that may take place. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of “how things are usually done”. You are equally comfortable operating More ❯

Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration … Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence. About our Technology function: At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration … Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence. About our Technology function: At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

efficiency? Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence. About our Technology function: At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

with internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong … customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally … with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

with internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong … customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally … with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology #J-18808-Ljbffr More ❯