176 to 200 of 392 Problem Management Jobs in England

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

cross-domain solutions) in live environmentsPlatform administration including patching, upgrades, configuration, and account managementMonitoring, alerting, and incident response for platform servicesIncident and problem management, including troubleshooting and root cause analysisNetworking concepts (TCP/IP, DNS, DHCP, firewalls)Automation and scripting for operational tasks (PowerShell, Bash, Python, or similar … CyberArk (PAM), PKI services, or cross-domain/secure transfer solutionsUse of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)ITIL-aligned service management practices (incident, problem, change)Automation of operational activities (scripts, scheduled jobs, runbooks)Experience working in high-availability or 24/7 service environmentsIntegration ...

insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics to identify … opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences. Stakeholder Collaboration Partner with service desk leadership ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping … knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable ...

Triage, troubleshoot, and resolve incidents and service requests (P1 P4) across EC. Execute change requests for minor enhancements and fixes following change control. Drive problem management: root cause analysis, preventive and corrective actions. Maintain a clear knowledge base, runbooks, and support SOPs. Configuration and Data Stewardship Maintain … adjust EC configuration: Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions. Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability. Ensure data quality through validations, spot checks, and reconciliation. Release and Testing Lead release ...

both SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation … infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES) Red Hat Enterprise Linux (RHEL) Linux ...

optimize Failover Clustering, DFS, and high availability services• Experience with high availability, clustering, and DR designs• Strong understanding of security, compliance, and identity management• Advanced patch management strategy (WSUS/SCCM/Intune integration)• Manage PKI, certificate services, and renewal automation• Enterprise experience in VMware• Handle OS patching … vulnerability remediation, and system upgrades• Create and maintain SOPs, build documents, runbooks, and knowledge base articles • Follow ITIL-based Change, Incident, and Problem Management processesYour roleIn the role of a Lead Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting ...

Operational resilience and service stability ownership Participation in change, release, and migration activities Strong governance and risk awareness (e.g. audit, SOX, service onboarding, risk management) Proactive service improvement and automation Key Accountabilities Deliver 1st/2nd line support for all Trading Floor technology services with a strong focus … incident lifecycle, ensuring timely resolution and clear stakeholder communication Support moves, adds, and changes (MAC) across trading floor environments Contribute to problem management, identifying root causes and recurring issues Support major incident response, including coordination and communication Participate in on-call rota and out-of-hours support Monitors ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. Youll help design, build, automate and operate the organisations enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising infrastructure across … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

Service Operations (ITIL)Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.Execute change requests for minor enhancements and fixes following change control.Drive problem management: root cause analysis, preventive and corrective actions.Maintain a clear knowledge base, runbooks, and support SOPs.Configuration and Data StewardshipMaintain and adjust EC configuration … Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.Ensure data quality through validations, spot checks, and reconciliation.Release and TestingLead release readiness and impact assessments for SuccessFactors releases.Own ...

services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications. Provide 2nd line incident resolution, problem solving and problem management for business applications. Contribute to developing improvements to applications which are causing recurring business operational issues. Take ownership … solutions. Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this. Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability ...

also line manage one messaging administrator responsible for day-to-day support and administration.The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams.Key ResponsibilitiesProvide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow … follow least-privilege and established approval processes.Support approved messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams.Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery.Develop secure PowerShell and Microsoft Graph automation for messaging administration, reporting ...

line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key ResponsibilitiesProvide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow … least-privilege and established approval processes. Support approved messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging ...

discover your potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management … effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform ...

discover your potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management … effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform ...

discover your potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management … effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform ...

World sites across Europe when required.Support infrastructure projects including new site launches, server upgrades, network refreshes and business growth initiatives.Follow established change, incident and problem management processes, ensuring compliance with IT and security standards.Assist with IT asset management processes, maintaining accurate records throughout the equipment lifecycle.Collaborate with … operating systems and business applications.Strong understanding of desktop hardware, networking technologies (local area network and wide area network) and server environments.Experience working with incident management, change management and technical documentation processes.Ability to troubleshoot technical issues methodically, communicate effectively with both technical and non-technical users, and manage competing ...

regions and time zones.Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.Key Responsibilities• Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services.• Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.• Maintain reliable connectivity between data centres ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.)OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications.Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloadsOpenshift Enterprise SupportWorking with tools surrounding the Kubernetes ecosystem ...

Calls served75 million96.6 million157 million124 millionThe role will also provide visible senior engagement with business sponsors and technology stakeholders, ensuring delivery confidence, transparent risk management, effective prioritisation and continuous improvement across the FXScale lifecycle from strategy and architecture through delivery, release, run, resilience and decommissioning of legacy complexity.Key ResponsibilitiesStrategy … effective prioritisation and timely issue resolution.Processes• Establish and continuously improve engineering, delivery and production processes for FXScale, including Agile planning, DevOps, release governance, change management, incident management and problem management.• Ensure all platform changes are delivered through controlled SDLC practices, with appropriate design review, testing, security assessment ...

will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.What you will be doingLog, manage, and resolve incidents, requests … carry out initial analysis, and either resolve or escalate where needed.Monitor live services and help ensure systems are running effectively within agreed service targets.Support problem management and change activity by following defined procedures and maintaining accurate support records.Assist with testing, system checks, and release support activities to help ...

stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome. Alongside major incident management, you’ll contribute to the wider Service Management function by supporting Change, Problem and Continual Service Improvement activities. Your experience and judgement … comfortable coordinating multiple technical teams during periods of high pressure. We’re particularly interested in people who can demonstrate: Previous Major Incident Management experience within an enterprise IT environment. A strong understanding of ITIL Service Management principles. Excellent communication skills with the ability to engage confidently at both ...

ensures applications effectively support business processes and that changes are delivered safely, securely, and in alignment with ITIL best practice. Key Responsibilities Application Ownership & Management Act as the technical owner for assigned business-critical applications. Ensure systems remain stable, performant, secure, and updated. Manage application lifecycle activities including upgrades … patching, and configuration changes. Monitor application health, usage, and performance; proactively resolve issues. Change Management & System Improvements Implement system changes, enhancements, and configuration updates following ITIL change management practices. Evaluate change requests, assess impact and risk, create implementation plans, and ensure proper testing Coordinate user acceptance testing ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … escalation point for complex operational issues.Deliver against operational KPIs, SLAs, OLAs, and customer service targets.Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.Build and maintain high-quality operational documentation, including ...