local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯
local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯
local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯
local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯
local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯
operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations. Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks. Service Management & Administration: Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics More ❯
Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication, problem-solving, and project More ❯
Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication, problem-solving, and project More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Quinbrook Infrastructure Partners
Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication, problem-solving, and project More ❯
in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯
in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯
in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯
Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯
Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯
Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯
in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯
Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯
in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯
third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the More ❯
london, south east england, United Kingdom Hybrid / WFH Options
The JM Longbridge Group
Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯
ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
Git version control. - Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. - Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: - Excellent communication and stakeholder management skills, with a client-first approach. - Proven problem-solving capability - Time management skills and the ability More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Bonus + Full Benefits
Follow up with customers to ensure their technical issues are resolved. Analyze and report product defects to the IQGeo Product Development Team. Monitor IQGeo SLA's and ensure processes are in place to meet them. Develop and implement new processes and procedures to improve the efficiency and effectiveness of the More ❯
consumables required for computer equipment in the hotel. Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards. Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management. Supporting the More ❯
defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯