226 to 250 of 516 SLA Jobs in England

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

Team Lead is responsible for leading the Network Team to ensure the optimal operation of the services they support. This includes ensuring service availability, resolution of incidents within agreed SLA's, and completion of service requests, project work, continual service improvement tasks, and security improvement activities. In addition, the Network Team Lead should be a technical leader in their field … network services of any changes presented to CAB Operational Monitor incidents escalated by the IT Service Desk and ensure they are resolved in accordance with priority within any applicable SLA's by a member of the Network Team Prioritise the day to day tasks that need to be undertaken by the Network Team, assigning to required team members Ensure the More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

a cross-functional procurement team (including vendor and sourcing specialists). Vendor & Partnership Management Manage complex vendor relationships across hardware, software, cloud, security, and telecom. Oversee vendor compliance with SLA, SOC 2, and other applicable frameworks. Maintain partnership requirements (e.g., Microsoft, Dell, Cisco), including certifications and revenue thresholds. Procurement Operations Oversee all procurement lifecycle activities: assessment, process, negotiation, order fulfillment More ❯

suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯

and communication abilities, capable of managing cross-functional virtual teams. Demonstrated resilience under pressure and decisiveness in complex scenarios. Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments. Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements. Benefits Attractive salary ranging from £65,000 to More ❯

loops, and CRM usage (MS Dynamics 365) Embed a strong culture of excellence, collaboration, and accountability Build team capability through coaching, mentoring, and training Ensure outstanding service through consistent SLA delivery and streamlined trading processes Collaborate with broker distribution leadership to align commercial priorities and accelerate delivery Represent Markel with credibility, integrity, and a determined approach Key Skills: Significant experience More ❯

data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM More ❯

Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge More ❯

queues, skills, and profiles, adjusting staffing based on volume. Interpret and communicate data impacting service levels, including shifts in arrivals, schedules, and productivity. Conduct root cause analyses to identify SLA misses through data analysis. Contribute to the development of new metrics and tools, supporting change management initiatives. Escalate major issues promptly and notify relevant managers to ensure proper awareness. Communicate More ❯

points and recommend practical, scalable solutions Supporting light automation or integration through tools like Power Automate and Power Apps Offering input into a potential managed service model - including how SLA-based support could be structured What we're looking for: Strong hands-on experience with Microsoft Teams and SharePoint (configuration, rollout, governance) Solid understanding of the wider M365 ecosystem - Power More ❯

points and recommend practical, scalable solutions Supporting light automation or integration through tools like Power Automate and Power Apps Offering input into a potential managed service model - including how SLA-based support could be structured What we're looking for: Strong hands-on experience with Microsoft Teams and SharePoint (configuration, rollout, governance) Solid understanding of the wider M365 ecosystem - Power More ❯

in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs More ❯

in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯