226 to 241 of 241 SLA Jobs in England

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

Senior Field Engineer - Data Centre - Server, Networking and Storage South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. Provide general administration and support to the sales team. Ensure consistent, high-quality service to meet all SLA commitments. Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. Manage KYX requirements with partners and customers as required. Adhere ...

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department Key Responsibilities/Account Abilities: To ensure our Customer Care function provides world class service to all customers and act ...

Solution Architects (who own technical direction) you own delivery. What you'll Do Run the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems. Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless … real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring. You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it. You have designed ...

evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect to assess account health … improvements. Technical credibility, capable of assessing engineering work, runbooks and service reviews for quality. Commercial awareness, with an understanding of the financial impact of SLA breaches and capacity decisions. The Hours Full-time, hybrid role: 3 days per week on site in Bristol and 2 days remote. The Location Bristol ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

running of the FM helpdesk and scheduling team * Planning and coordinating engineers to maximise utilisation and efficiency * Monitoring and improving KPI and SLA performance across reactive and planned works * Ensuring jobs are allocated, completed and closed out within agreed service levels * Identifying process improvements to enhance operational performance and customer … delivery The successful Helpdesk Manager will have: * Previous experience managing or supervising an FM Helpdesk or Service Desk * Strong knowledge of SLA and KPI-driven service environments * Experience scheduling engineers within Facilities Management or Building Services * Excellent organisational skills with the ability to prioritise reactive workloads * Experience using CAFM ...

client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within "green" SLA's & KPI's, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that … Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the client's needs and purse good communications with the customer in order to build a stable relationship. Always carry ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated at all stages SLA management - prioritising and managing tickets to meet contractual service levels Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details … troubleshooting steps Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues What we're looking for Proven technical experience in networking and security ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

infrastructure and cluster design, and network architecture and performance. Evaluate power, cooling, redundancy, resiliency, scalability, and operational readiness across complex infrastructure programs. Validate SLA feasibility and performance guarantees against real deployment and operating conditions. Determine whether infrastructure and engineering designs can realistically achieve contracted SLAs, utilization targets, revenue assumptions … clusters, and AI compute environments. Strong understanding of networking and interconnect architecture, cloud and hybrid infrastructure, and resiliency and redundancy models. Experience assessing SLA design, operational performance metrics, and deployment feasibility. Proven ability to evaluate technical feasibility alongside commercial and financial implications. Ability to challenge engineering assumptions and independently validate ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

pipelines with minimal developer friction and calibrated thresholds to avoid noise. Establish and operate the vulnerability management lifecycle, including scanning orchestration, triage, prioritisation, SLA assignment, remediation tracking, and exception management. Chair the weekly Vulnerability Review Board, making prioritisation decisions on critical and high‐severity findings in collaboration with engineering leads. … monthly meetup cadence, and recognition framework. Developer security toolchain fully operational and integrated into 100% of CI/CD pipelines. Vulnerability management dashboard with SLA tracking, ageing analysis, and trend reporting. Product security engagement model document (trigger points, SLAs, outputs, escalation paths). Security release certification process with standardised decision ...