226 to 250 of 390 SLA Jobs in England

Be the first point of contact for customer enquiries via phone and email Log job details accurately into our internal IT system Plan engineer's routes in line with SLA requirements Liaise with engineers and parts dispatch teams to ensure smooth operations Provide job completion updates and relevant information to customers What We're Looking For: Proven experience in a More ❯

Be the first point of contact for customer enquiries via phone and email Log job details accurately into our internal IT system Plan engineer's routes in line with SLA requirements Liaise with engineers and parts dispatch teams to ensure smooth operations Provide job completion updates and relevant information to customers What We're Looking For: Proven experience in a More ❯

technically demanding environment. Role Overview You'll be responsible for the installation, maintenance, and fault rectification of plant and equipment across the site. This includes: Responding to breakdowns within SLA timeframes Working with UPS, CPS, power distribution, cooling systems, and other critical infrastructure Supporting emergency response and call-out protocols Escalating urgent issues to the Technical Services Manager Maintaining accurate More ❯

objectives (with support from Finance) Facilitate 3-year forecast and plan in line with client management and client lifecycle management strategy. Ensure that negotiations of key account terms, agreements & SLA’s/SoW’s result in commercial terms and service standards that are clear and consistent across the client organisation (with support from the Legal Division) 3. Strategic Leadership Provide More ❯

or with 3PL suppliers: warehouse flows, installations, retrievals, and replacements of CHARGESPOT units Monitor inventory, stock movements, and UID coordinates in the CMS Collaborate with warehouse partners to ensure SLA compliance, improve processes, and control costs Oversee import/export activities and regulatory compliance for the storage and handling of batteries and electronic devices Coordinate installation and relocation processes in More ❯

or with 3PL suppliers: warehouse flows, installations, retrievals, and replacements of CHARGESPOT units Monitor inventory, stock movements, and UID coordinates in the CMS Collaborate with warehouse partners to ensure SLA compliance, improve processes, and control costs Oversee import/export activities and regulatory compliance for the storage and handling of batteries and electronic devices Coordinate installation and relocation processes in More ❯

with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers. Key Responsibilities Oversee daily operation of the three key support teams Act as the main point of contact for escalated issues within More ❯

customer/supplier communication, contract renewals, cost sourcing) Shipping management (liaising with couriers, receiving deliveries, packing goods, preparing export documentation e.g. customs clearances, commercial invoices) Stock/demo/SLA management (stock takes, inventory control, issuing loan agreements, consumables purchasing, disposal of obsolete stock) RMA management (processing faulty/returned items and updating internal systems) Office administration/procurement (logistics More ❯

as financial services outsourcing rules, EBA outsourcing guidance, DORA, etc., ensuring they are properly considered in client arrangements and Temenos' service offerings. You will draft and provide advice on SLA arrangements, support, and upgrade policies for client contracts. You will contribute to shaping SaaS business practices by identifying opportunities for template contract and process improvements globally and locally. You will More ❯

exercises. Maintain audit-ready documentation and support external reviews. Team & Vendor Management Recruit, lead, and develop a high-performing IT team, fostering innovation and accountability. Manage vendor relationships, ensuring SLA adherence, cost efficiency, and service quality. Data Governance & Analytics Drive data quality, governance, and analytics initiatives across the business. Implement reporting frameworks for operational, security, and project performance metrics. Budget More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA’s Ensure the integrity of the SAP P&SC configuration in the SAP systems across multiple landscapes. Ensures the SAP P&SC Team; Solution Leads, Functional and Support Analysts (where More ❯

audit-ready Collaborating with colleagues across sites, occasionally travelling to provide on-site support Skills & Experience: Strong 2nd Line Support background in a multi-site environment, with ticketing/SLA experience Cisco CCNA certification (or currently studying towards it) Some experience supporting network infrastructures Knowledge of Fortinet, Zscaler, or Azure would be a big plus (but not essential) A proactive More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements, delivering to the More ❯

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

including negotiation at time of purchase and renewal. This includes defining IMG Studios Support contract policy and type of equipment under current support To manage, help negotiate and define SLA's offered to IMG in support of any technical services from suppliers You may also be required to carry out any other duties which are within the scope and purpose More ❯

asked to travel to another site to assist with supporting activities. Expenses will be provided. Tasks: Provide Desktop Support. Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained … tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯

procedures/processes. SISS Maintenance Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder will be required to work More ❯