226 to 250 of 258 SLA Jobs in England

smarter clustering, aligned demand/capacity/budget, and coordinated outage windows. Quantify benefits such as avoided truck rolls, cycle optimisation, and efficiency gains. SLA Governance & Supplier Interlocks Implement transparent SLA validation logic and mitigation rules. Resolve disputed measures and ensure fair, evidence-based attribution across suppliers. Track underperformance … rather than authority. You’ll have: Strong understanding of mobile telecoms architecture or operational/maintenance delivery. Proven experience in performance MI, analytics, and SLA frameworks. Expertise in automating data flows and enforcing data quality. Advanced capability in Power BI or Tableau, plus Excel/PowerQuery. Extensive experience in supplier ...

style incidents across the full service stack. The Role Reporting to the Service Director, you will be responsible for overseeing service desk operations, ensuring SLA and KPI performance, and leading the team to deliver consistently high customer satisfaction Service Desk Team Lead . You will manage: 11 engineers … Senior Engineers) Ticket allocation and workflow management SLA performance and KPI delivery Customer escalations and complaints Team scheduling, holidays and out-of-hours rota Continuous service improvement This role is about ownership. You will be accountable for CSAT scores, first-time fix rates, response times, utilisation and overall service performance. ...

/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently achieved. The shift pattern operates on a three-week rotation: Week 1: MondayFriday, 08:0016:00 Week 2: MondayFriday, 10:0018:00 Week … organisation, and customer focus are essential. Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently achieved. The shift pattern operates on a three-week rotation: Week 1: MondayFriday, 08:0016:00 Week 2: MondayFriday, 10:0018:00 Week … organisation, and customer focus are essential. Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs. Responsibilities: Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Interact with Design & Build … traffic * Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data * Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers * Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support ...

ensure work is completed in a timely manner, allowing invoices to be raised Retrieve and respond to all phone and email messages within SLA requirements Update client portals and helpdesks in accordance with specific account instructions. Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate … skills, particularly with Microsoft Excel and other Microsoft Office applications Highly organised with strong attention to detail Confident working in a fast-paced, SLA-driven environment Strong team player with the ability to manage multiple priorities Additional Information Fully on-site role (five days per week) Immediate availability ...

Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site applications … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...

Based - Winchester, SO23 8SR (hybrid working structure spending 50% of time in the office) Permanent Purpose As a member of the IT Service Centre team, this role provides first-line IT support to our internal ...

clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive … Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services ...

make a real difference to their customers. What You’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated issues, gather required information, and determine the best path to resolution. Follow structured … technical knowledge and understand complex software systems Strong problem-solving skills with a structured approach to troubleshooting Ability to manage multiple cases while maintaining SLA commitments and high quality A proactive approach to identifying issues, contributing insights, and supporting product improvement Why Join our client? With our client ...

local publishers, custom feeds). PLATFORM MATURITY 1. Deliver automated, rule-driven, end-to-end QA with 0–1% tolerance. 2. Implement full observability: SLA/SLO telemetry, heartbeat checks, freshness monitoring, discrepancy detection, error patterning. 3. Build governed, deterministic backfill mechanisms. 4. Create AI-ready, metadata-rich, versioned, machine … strategies. • Experience with Infrastructure-as-Code (Terraform, CloudFormation). • Exposure to containerisation (Docker, ECS, Kubernetes). • Familiarity with observability stacks (Datadog, CloudWatch, Grafana) including SLA/SLO telemetry. • Experience with AI-ready data architectures and embedding LLM workflows into warehouse layers. • The contractor will not need to undertake team lead ...

resolution, post-mortem, and permanent preventive action Cross-team incident command under sustained pressure - simultaneous, coherent communication to traders, engineers, vendors, and senior management SLA, SLO, and error budget design, ownership, and enforcement with internal engineering teams and external counterparties DR and BCP design and testing: runbooks, failover playbooks … like and hold teams to it Capacity planning and infrastructure cost management balancing availability targets against business constraints Vendor, exchange, and broker relationship management: SLA negotiation, escalation frameworks, proactive dependency risk management Experience building an operations function from scratch - hiring, process design, tooling selection, and culture Root cause culture: structured ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...

/training goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging … will ideally have the below skills and experience: Experience in a NOC management or senior technical support role Solid understanding of network operations and SLA based service delivery Proven ability to lead, support and develop a technical team Excellent organisational and communication skills Strong process discipline and documentation skills ...

Inspect & Maintain operating model. What you’ll own The planning cadence and performance MI that underpin our maintenance strategy Trusted reporting, KPI validation, SLA governance, and supplier performance insight Predictive analytics to reduce reactive work, optimise cost, and improve network resilience Continuous improvement across quality, cost, and operational performance What … emerging trends Data‐driven recommendations that improve supplier delivery and operational outcomes Automated dashboards, data quality controls, and a robust metric library Transparent SLA validation and fair KPI attribution across multiple suppliers Insight that feeds short‐, medium‐ and long‐term asset management planning What you’ll bring Strong telecoms operations ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours … applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management ...

line network engineering support at customer sites. This includes managing complex technical incidents, maintaining clear communication with specialist engineers and client personnel, and ensuring SLA compliance. You will also be expected to follow contract governance processes and consistently prioritise site health, safety, and operational standards. What youll bring? Youll bring … MPLS, and DWDM technologies. Excellent communication and customer-facing skills are essential. You will conduct root-cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Whats in it for you? We offer a range ...

Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is ...

Data Centre Engineer 6 month FTC Location: Greenwich, London Employment: Full Time - Fixed Term Contract Requirements: Data centre and cabling experience required Energetic individuals - Strong able to lift heavy equipment 6 week shift rota Looking ...