251 to 275 of 502 SLA Jobs in England

and internationally when required for customers. Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline-specific contracted Service Level Agreement (SLA). Competencies Bilingual English/Spanish Required. Strong problem solving skills Detail Oriented Negotiation skills Able to multitask and work well under strict deadlines and fast paced environment Skilled at More ❯

important. Act as an instant and accessible point of contact for all incoming IT related issues. Gather appropriate information from customers to comprehend issues, queries or complaints. Work to SLA (service level) thresholds for incidents, requests and problems, prioritising and managing workload effectively, managing several open incidents/problems and mini projects simultaneously. Use knowledge of Hyde’s operating environment More ❯

and technical information to build and manage the application must be managed in a structured format Ensure all work carried out is either a supported service within an agreed SLA, Project sanctioned by product team. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably … and technical information to build and manage the application must be managed in a structured format Ensure all work carried out is either a supported service within an agreed SLA, Project sanctioned by product team. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably More ❯

required to participate in their team's On Call rota. Main duties of the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels More ❯

adhering to set KPI’s. Processing all timesheet data accurately and on time. Supporting ad hoc external client billing (invoicing) Respond/resolve queries in line with the set SLA’s. Assisting Manager/Senior Contract Admin ad hoc. Calculating/managing payments to Contractors. Onboarding compliance/right-to-work checks. Supporting on projects/process improvement. The successful More ❯

for follow-up Contribute to preparation of RUK and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via CNQR and respond within SLA timeframes Training Level 3 Data Technician Apprenticeship Standard qualification, which includes: Level 2 functional skills in maths and English (if required) End-Point Assessment (EPA) You will receive full training More ❯

will have experience dealing with escalations and complex cases. Experience drafting detailed internal Enhanced Due Diligence reports. You will be able to demonstrate examples of working to and achieving SLA's and KPI's. Ideally have experience working with several different digital verification companies. Confident in suggesting potential improvements and efficiencies to processes to your team leader. Strong data analytics … team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation. Performance Management: Achieve departmental SLA's for reviewing cases as well as personal KPI's. Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management. Process … abreast of upcoming regulation change and assess how it may impact upon departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or More ❯

expenses covered. Customer Support Engineer Responsibilities: Ensure customers receive the highest level of customer support and service. Respond to and record all incoming technical calls and emails within agreed SLA, ensuring all responses and resolution dates are met in accordance with the company's quality systems. Manage warranty claim requests and working collaboratively with other service teams and managers. Carry More ❯

directed by Telecoms/UC Network/Systems Engineers. Installation and maintenance of new or existing network equipment as directed by Telecoms/UC Network Engineers. Work to agreed SLA's and monitor compliance. Participate in out of hours on call rota when applicable. About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with More ❯

processes are delivered in accordance with agreed policies, procedures and within our Service Level Agreements. Ensure all activities are accurately logged & updated on the relevant case management systems to SLA and standard operating procedures. Maintain professional working relationships within the broader People Relations Team, HR & People Services, CFU HR, Legal, Ethics, Corporate Investigations and the wider business to effectively support … each stage. Extensive experience of managing cases in line with relevant Employment Law and ACAS Code of Practice Extensive experience working in a fast paced case environment and to SLA’s Adept at using data as part of case work to obtain broader insights into the case/issues Able to develop and deliver ER related training to all levels More ❯

via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯

via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯

across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate disparate datasets from multiple systems More ❯

Participating in continuous improvement initiatives to enhance data center operations A day in the life Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). • Perform rack installs, rack decommissioning, and facility management. • Provide operational readings and key performance indicators to make sure uptime is maintained. • Responsible for the on-site management of contractors … excellent understanding of the Electrical systems in critical Data Center operations that include but not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems. • An More ❯

implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers More ❯

development as an IC or manager. 3+ years of team management experience. Excellent communication skills. Strong debugging and troubleshooting skills. Ability to solve complex problems independently. Understanding support processes-SLA, ticket handling, monitoring, metrics. Proven scripting and automation skills. Understanding of the deployment lifecycle from design to deployment. PREFERRED QUALIFICATIONS Knowledge of at least one high-level programming language. Hands More ❯

implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers More ❯

technical service delivery Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's/CM's and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board Liaison with other FM Workplace … workload status using maintenance management system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills Working knowledge of "Permit to More ❯

let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted Assisting the Helpdesk Manager to ensure that all SLA s are achieved, and service quality levels are maintained To provide technical support internally when appropriate Translate technical knowledge to understandable terms for clients Understand business impact of clients not More ❯

Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted Assisting the Helpdesk Manager to ensure that all SLA’s are achieved, and service quality levels are maintained To provide technical support internally when appropriate Translate technical knowledge to understandable terms for clients Understand business impact of clients not More ❯

SOAP/REST) * Contributing to the continuous improvement of development processes and methodologies * SDLC and associated methodologies followed * Issues resolved or escalated in a timely manner in alignment with SLA * Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code commentsand clear code. * Ensure customer impacts are assessed and addressed in the design and delivery of solutions * Proactively More ❯

Health, Environmental, and Quality (SHEQ) standards. Key Responsibilities include: Field Deployment & Maintenance: Provide first-line maintenance and field deployment support, including new build activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance. Installation & Commissioning: Perform installation and commissioning duties in project and maintenance environments. Timely Response: Ensure timely intervention to meet SLA requirements. On More ❯

2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket records and consistently update clients Emphasise quality and first-time resolution, avoiding temporary fixes More ❯