251 to 275 of 431 SLA Jobs in England

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

Support team that delivers a consistently high-quality customer experience, with a strong focus on: • Customer Satisfaction (CSAT) • First Contact Resolution (FCR) • Response quality • SLA response performance • Query resolution performance • Knowledge base contribution and usage • Customer feedback themes Working Hours Your working week will be 37.5 hours per week, typically ...

accelerate response playbooks. Vendor & MSSP Governance: Own relationships with external managed security service providers (MSSPs), threat intelligence vendors, and incident response retainers, ensuring SLA compliance, delivery quality, and value alignment. Cross-CIO Collaboration: Work across Engineering, Cloud, Data, and Architecture to embed threat detection models, logging standards, and incident playbooks ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Own Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and build advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional projects ...

clearing capability, enabling atomic processing of swap packages within a highly regulated, low-latency clearing environment.The platform operates under strict resilience, latency (≤10 seconds SLA), and regulatory (EMIR) constraints. The DevOps function will play a critical role in ensuring high availability, automation, continuous delivery, and operational resilience, while supporting ...

smooth upgrade paths. Maintain runbooks, eligibility rules, and escalation flows with Engineering & Ops. Track and improve KPIs (FCR, CSAT/NPS, cost per ticket, SLA compliance). Drive standardisation, automation, and self-service to reduce cost-to-serve. What we need to see from you Strong background in Product Management ...

system streamlining and ROI justification Design and enforce IT governance, policies, risk frameworks (ISO 27001, GDPR, cyber resilience) Lead vendor selection, contract negotiation and SLA enforcement Assess current systems and implement the optimum tech stack (cloud, ERP, security, automation) Deliver disaster recovery, business continuity and zero-downtime operations ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain ...

ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. The Senior Manager provides strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...

Support audit, regulatory, and customer assurance requirements* Leverage GRC platforms (e.g., OneTrust, BitSight, and internal SaaS solutions) to manage TPSA activities* Support month-end SLA reporting and develop dashboards using Power BI and SharePoint* Contribute to governance forums and risk review meetings* Ensure adherence to TPSA tiering models, standards ...

photonics sector technology! We are looking for a Planner to join our Service Supply Chain organization and lead the Service Level Agreement (SLA) Customer Success platform. This role is responsible for driving visibility, accountability, and continuous improvement of service performance by analyzing SLA adherence, defining KPIs, and leading structured execution … meet committed SLAs, translating insights into measurable actions and improvements. Your day to day responsibilities will include: Take ownership and lead the SLA Customer Success platform, supporting efficient service supply chain operations. Track and analyze service orders not supported within expected SLA, identifying root causes. Ensure consistent SLA definitions, governance ...

/Service Delivery Coordinator will be responsible for resource/engineer planning, deployment scheduling, and maintenance response coordination. This is a fast paced role SLA driven role that requires this person to be client focused with expectation management and communication skills whilst maintaining operational control across customers, internal stakeholders ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe ...

seeking a Head of Service Delivery for a 12-15 month FTC based in London. The role leads service delivery across multiple regions, ensuring SLA compliance, strong customer satisfaction and continuous improvement. You will oversee incident, problem, change and knowledge management, define service delivery frameworks, report KPIs, and collaborate with ...

join its Cloud & Infrastructure Services (CIS) managed services. You will lead operational service delivery, drive reliability and governance across SRE, Incident, Change and SLA/KPI management. Hybrid working across offices, client sites and home, with pre-employment checks and security clearances as part of the process. #J-18808-Ljbffr ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

availability, environmental tolerances, security, and remote-hands responsiveness — working with Procurement/Legal to ensure contracts specify measurable, enforceable terms. Own commercial escalation for SLA credits and Master Services Agreement (MSA) compliance. Design, arrange, and lead Quarterly Business Reviews (QBRs) and monthly operational syncs with vendor leadership. Build and maintain ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...