251 to 275 of 292 SLA Jobs in England

performance tracking Lead service transition activities, including operational readiness checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration … SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience ...

performance tracking Lead service transition activities, including operational readiness checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration … SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience ...

across operational, financial, and product adoption indicators, escalating and aligning teams as needed. Service Excellence & Operational Governance Oversees end-to-end service delivery including SLA compliance, implementation coordination, and ongoing operational performance. Validates contractual SLA performance and associated service credits, ensuring accuracy and alignment with customer expectations. Provides guidance ...

delivery teams, ensuring a smooth transition for new projects and providing feedback for future improvements. Manage all support operations for our hosting and website SLA’s, acting as a point of escalation for both clients, internal and external stakeholders. Monitor SLA’s, KRA’s and response times, ensuring a high … identifying their urgency, overseeing the team and ensuring resolution is carried out in a timely manner with clear incident reporting to be shared within SLA driven timescales. You'll manage the support function to ensure it is profitable, and you'll identify opportunities to upsell and renew support contracts. Process ...

About Us For us, the personal attributes of each of our employees are what makes us authentic in the marketplace. We look for people who can collaborate with peers but can also bring their own ...

About Us For us, the personal attributes of each of our employees are what makes us authentic in the marketplace. We look for people who can collaborate with peers but can also bring their own ...

testing owned by IT Operations team). Own Service Level Management (method owner): define measurement methods, start/stop rules and targets; manage SLA resets/changes. Own Service Performance Management: own KPI framework and trend analysis; manage the performance (outbound) SIP portfolio; lead the disputes protocol (non‐supplier). …/transition/SLM within a regulated environment. Proven CAB leadership, change risk modelling, SV&T/ORT, and SLM method design. Strong analytics (SLA/KPI design, trend analysis, dispute handling). ITIL v4 Managing Professional (or Intermediate) required; SIAM Foundation desirable. Understanding of audit/controls (e.g., COBIT ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

part of a 24/7 shift team, you will play a key role in supporting technical operations, responding to incidents, and ensuring contractual SLA delivery. Key Responsibilities Deliver PPM, reactive, and breakdown maintenance across all mechanical and electrical plant, aligned to site schedules and asset lists. Maintain and troubleshoot … sickness cover when needed and remain flexible with shift patterns. Support the Shift Manager by standing in when required and ensuring KPI/SLA compliance. Contribute to continuous improvement and maintain strong working relationships with colleagues and client representatives. Required Qualifications & Experience City & Guilds qualification in Mechanical, Electrical or Refrigeration ...

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum HL Partnership are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to ...

Job Title: Airtable Support Engineer Location: London, England (Hybrid 3 days in office at either 22 Bishopsgate, EC2N 4BQ or 1 Battersea Power Station, SW11 8BZ) Job Type: Contract (Inside IR35) Duration: 6 Months Job ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

will involve looking at data and being able to spot when something doesn’t look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

team, working on shifts 3*8 hours, 24/7 on maintenance and deployment of servers. Contribute to a continual improvement process, productivity, respect SLA, train and develop the team. Team management: Lead, track and follow individual and team performance Onboard and integrate people inside the team Develop their skills … externally on progress and challenges. Follow and track your activities through KPI and dashboards. Report them to the steerco WIP, to connect, incidents, SLA, ... Ensure the team are able to access/find all the necessary technical knowledge required for their day to day work. Assist in sharing best ...

NOC Technician (1 Braham Street, London, United Kingdom) Job Title: NOC Technician Hiring Manager: Phil Davis Career Grade: TM4 Location: Maidenhead #BTSEC25 Security isn’t always the first thing that comes to mind when you ...

SAP Product Owner - SAP 4 HANA Samlesbury, Blackburn 6 months initially £60.61ph inside IR35/Umbrella Candidates must be willing to undergo the security clearance checks required for the role. Role Description An opportunity has ...

CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the CSM to drive adoption and satisfaction Produce and deliver monthly SLA reports to customers, and ensure SLA compliance* Ensure adherence to SaaS policies and procedures Own inbound customer calls/case handling Drive all service management … approve transition from Implementation to Delivery Provide technical/feature-specific advice Prepare for and participate in business reviews Primary KPIs Customer Health: SLA performance management Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.) Customer Satisfaction: NPS/CSAT scores, % customer retention, attrition, and churn ...