251 to 275 of 284 SLA Jobs in England

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to More ❯

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers More ❯

satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical … hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with senior management/ More ❯

Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This … B2B technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency More ❯

Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This … a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other teams to input as required · Ensure all customer contact details are updated in the CRM · Onboard new … processes, upsell revenue lead indicators. · Written, Verbal and Numerical literacy is a must · Must be organised and attention to detail oriented Key Measures of Success · Net value retention · Achieve SLA targets · Customer satisfaction survey CSAT · Revenue Growth · EBSTA score Excellent benefits are on offer with this role, including every other Friday off. More ❯

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates , change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud . Deep functional expertise in GL, SLA, Tax , and FAH integrations. Proficiency in Oracle reporting tools : OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding More ❯

Installation AV Engineer Basic salary dependant on experience £30,000 - £34,000 25 days holiday , Travel, Overtime (time and a half) Company Mobile Phone & Laptop AV Talent are pleased to be add another award winning 'end to end' AV solutions More ❯

Job Title Shift Leader My client is a global leading provider in facilities management and they are looking for a shift lead to look after the building services for one of their prestigious critical sites, located in Canary Wharf. The More ❯

an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources—maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a … target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting More ❯

Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships with other department heads and … implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives * Identify and implement transformational More ❯

Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships with other department heads and … implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives * Identify and implement transformational More ❯

Support, Help Desk, 2nd Line, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL. Permanent position only. You must be commutable to the Guildford area. Our client is looking to recruit 2 additional team members for its growing support team. Currently, the team support users across the UK at the 2nd line level. Experience of working … with SLA's and using service desk software is essential. Good technical skills around AD are essential, with some Intune or SCCM for updates and builds extremely beneficial. Excellent written and verbal interpersonal skills expected. ITIL, 3rd line support knowledge is a bonus. To start ASAP, the roles are 4 days a week in the offices near Guildford, Surrey. There More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to … time zones, and facilitating effective communication between support, development, QA, and IT. You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance-helping identify opportunities for improvement and future product enhancements. To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership More ❯

and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯