251 to 275 of 655 SLA Jobs in England

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯

and trends to enhance system protection.â • Design disaster recovery plans and coordinate incident responses with the IT Team Leader.â • Ensure adherence to security policies, SLA requirements, and compliance standards.â • Maintain comprehensive system documentation and support system upgrades. Experience needed of the Security Specialist: â • Strong expertise in cybersecurity, networking and More ❯

of mechanical, electrical, and controls systems for colocation data centers. Vendor management of colocation data center services providers to meet or exceed contracted performance SLA's. Safety, security, and availability incident response, incident management, and incident resolution. Continuous improvement of operational processes, procedures, methods, and tools. Minimum Requirements - Bachelor's More ❯

experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯

experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯

experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯

experience with Murex 3.1 Good expertise on capital markets - specially Debt, FX Asset class Conversant with trouble shooting in Murex for Technical issues, Support SLA's etc. Good understanding of technology from the perspective of products implementation, systems integration and data migration. Expertise in requirement analysis and management, SDLC lifecycle More ❯

communication skills PREFERRED QUALIFICATIONS • Knowledge of procurement and contracting processes • AWS certifications • Analytical and problem-solving skills with data-driven decision making • Experience in SLA management • Experience in understanding metrics and developing them, as required Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you More ❯

across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights, trends and analysis around equipment uptime, failures, SLA performance, and other key metrics. - Provides guidance to maintenance teams and field technicians on equipment maintenance and complex issue troubleshooting and resolution, interacting directly with More ❯

employee satisfaction, trust and engagement and levels of expertise meet the current and future needs of the Business, and to ensure effective succession planning SLA compliance for onsite teams/resources to fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all More ❯

duties and responsibilities are : Incident & Request Management: Handle incidents and requests in accordance with Jigsaw24’s Case Management Process and ITIL best practices . SLA Compliance: Ensure all incidents and requests are acknowledged and responded to within the agreed Service Level Agreement (SLA). Customer Communication & Expectation Management: Deliver clear More ❯

SME for WIFI infrastructure at operational level. Responsibilities Act as SME for enterprise WIFI infrastructure (MIST/Meraki) Monitor and ensure network uptime and SLA compliance for Equinix's global enterprise network Maintain, monitor and support enterprise network operations related to WIFI platforms Act as the second line of support More ❯

advise Service Professionals regarding skill development and career opportunities Direct the SEI client experience by assuring appropriate resource alignment, effective delivery of services to SLA's, leading key communications and acts as an escalation point for critical service delivery issues Assume direct responsibility where applicable, for key Firm business, technical More ❯

of working in teams. Mechanical, electrical, or electronic aptitude Basic network systems knowledge PC Literate Full UK Driving Licence Desirable: Experience of working on SLA-driven contracts Basic fibre optic experience Microsoft Office skills Minor civils experience Bachelor's degree in engineering Worker Type: Employee Cubic creates and delivers technology More ❯

Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer service and support is offered throughout the customers' support More ❯

forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed. • Manages business- and executive-level escalations, including reporting to senior-level More ❯

customer sites Contribute to the wider activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local asset management policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these More ❯

software. Key Responsibilities for the Application Support Engineer: Provide direct application support and consult on software implementation. Manage service requests and support tickets within SLA timelines. Assist in software installations, upgrades, and telephony system integrations. Troubleshoot system errors and performance issues. Build and maintain strong customer relationships, offering advice and More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

Liaising with customers via phone, email, ticket, and video conference, including delivering service and ticket updates/presentations Follows support processes and tracks against SLA’s Working closely with the Managed Service & Support Manager to identify, escalate, and resolve support enquiries as necessary Developing personal skills across the current and More ❯

To be responsible for all external contractors in the building daily, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all Service level agreements (SLA) and Key performance indicators (KPI) are maintained. Carrying out building & meeting room checks daily, ensuring any issues are dealt with in a prompt and efficient More ❯

as the first point of contact for technical issues, providing first-line resolutions or escalating appropriately. Prioritise, monitor, and resolve incidents and requests within SLA timelines. Assist with the installation, configuration, and maintenance of network devices and infrastructure. Collaborate with cross-functional teams to ensure efficient problem resolution. Proactively identify More ❯

Collaborate with internal teams and vendors to resolve technical issues Participate in out-of-hours support Ensure compliance with IT policies, security standards, and SLA targets Experience Proven experience in enterprise network support, troubleshooting, and writing high-level documentation. Hands-on knowledge of: Networking Devices: Cisco Meraki Firewalls: Fortinet Monitoring More ❯