a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »
Watford, Hertfordshire, South East, United Kingdom
Construkt RS Limited
a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »
Stafford, Staffordshire, United Kingdom Hybrid / WFH Options
Modern Networks Ltd
such as Virgin Media, BT Openreach, Talk Talk, etc. Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA: SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer more »
Delta Point, Leestone Road, Sharston Industrial Estate, Wythenshawe, England
Geodis FF United Kingdom Ltd
pricing requests on behalf of the UK business pointing them to the self-serve tools or undertaking quote/pricing as required within agreed SLA Complete local, regional, and global tender pricing received by the UK Tender/Product team, looping in Sales Owners & Branch teams for existing & target UK more »
modules of the Workforce Software Suite. · Delivers best practice and compliance consulting services to customer. · Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction. · Delivers workforce management functionality specifications for the technical team to build interfaces. · Works with client to plan and organize QA testing more »
with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »
Warwick, Warwickshire, West Midlands, United Kingdom
WarwickIndependent Schools Foundation
Digitally Enabled Learning. Working as part of the Foundation IT Team, you will provide the following: support for the delivery of the Foundation-wide SLA across all schools and departments; an initial point of contact for staff and students requiring help with IT issues and queries. proactive maintenance for IT more »
ensuring that assignments are completed to time and budget.Prepare draft internal controls reports and working paper files to high quality standards and within the SLA on allocated assignments, adding value and good practice.Lead and supervise more junior staff on individual assignments including staff motivation, discipline and technical audit guidance.Provide job more »
our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »
Tameside and Glossop Integrated Care NHS Foundation Trust
These records will be maintained for acceptance of new equipment, decommissioning of redundant equipment, tracking loans and trials. Working within the remit of the SLA to deliver a gold standard service for the Community Teams Represent the Department and Trust when external contractors are on site, when attending seminars related more »
Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
you'll do: Assist in the capture and record events on callouts, logging times of fibre through splicing and any issues that relate to SLA's for passing to the Lead Cable Jointer/Tester Ensure all test results from planned maintenance and faulting activities are collated, reviewed and issued more »
site standards. Efficient and Effective completion of ELB Work Orders that have been allocated, ensuring that Work Orders have been acknowledged and completed within SLA with any observations added. Essential Qualifications & Experience: Minimum of 3 years relevant experience in MEP environments LV Authorised Person (A Bonus) Electrical/Mechanical Engineering more »
operational relationship with numerous stakeholders Ensure all completion documentation and as-built information is audited post hand over from the contractor within the agreed SLA and it is checked for accuracy, reporting any discrepancies, Defects and changes via a detailed sign off log to the Head of Build. Overseeing the more »
function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »
function across. You will be responsible for: The day to day management and development of the UK payroll bureau team. Ensuring that all payroll SLA's are adhered to. Owning the over financial responsibility for the payroll service. Improving current payroll processes and procedures seeking to automate where possible. Building more »
longer term including refresh, upgrade, and replacement projects. Key Responsibilities: Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris. Resolve incidents within SLA targets and manage problem procedures. Monitor system health using tools like Splunk, Prometheus, Opsview. Design, procure, and commission new/upgraded platforms. Provide consultancy and more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »
security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide reporting of both SLA and performance of the networking infrastructure. Work within the IT team to support other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting more »
Reading, England, United Kingdom Hybrid / WFH Options
Project People
inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »
website support clients Action tickets that involve detailed awareness of WordPress, themes and back-end functionalities Clearly communicate with clients, in line with our SLA agreements to keep tickets on track Ensure website code is always best practice, up-to-date and scalable Be confident in escalating tickets to other more »
payroll inputs and checks To co-ordinate the regular payroll feeds to the Payroll system To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »
and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Make sure all cases adhere to legislation and risk regulations. Manage customer expectations, including more »
job reports are fed back to the Project Engineer & the account in a timely manner meeting the customers expectations and making sure that any SLA agreements are being met. Working alongside our Project Engineer or individually onvarious installationprojects. Hi quality physical installations are critical to the sustainability and supportability of more »
customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain ServiceLevelAgreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to servicelevel agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for … improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective actions. Customer Service: Communicate effectively with internal stakeholders, providing clear and concise updates on incident status and resolution. Maintain a customer-centric approach to ensure high levels of satisfaction and adherence to SLAs. Continuous Improvement more »