warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯
Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯
cascade new software and configuration settings into the live network safely Provide regular traffic, network performance and test reports to Business Unit teams and SLA reports analysis Perform preventive maintenance and maintain H/W availability for all redundancy schemes Actively participate in RDT functionality by implementing Modification Requests and More ❯
Deliver timely, actionable business intelligence reporting to support decision-making. Oversee the support, maintenance, and enhancement of critical business applications, ensuring minimal downtime and SLA compliance. Collaborate with IT, operational teams, and third-party vendors to integrate and improve systems. Drive digital transformation initiatives and promote a culture of continuous More ❯
direction Collaborate globally with product managers, service owners, infrastructure teams, and external vendors Monitor, report and optimise system performance, support incident resolution, and ensure SLA compliance Address technical debt and contribute to automation, process improvement, and knowledge transfer What You'll Bring: Proven experience leading VDI solution design and implementation More ❯
West London, London, United Kingdom Hybrid / WFH Options
MSI REPRODUCTIVE CHOICES
and continuous improvement. Strong prioritisation skills across diverse workstreams, with financial acumen and stakeholder management. Proven ability to measure and improve product performance (e.g., SLA, usage, scalability). Deep understanding of agile product lifecycle and technical concepts, able to communicate effectively with non-technical audiences. Knowledgeable in current/emerging More ❯
improvement. Responsibilities Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed Manage support tickets, ensuring timely resolution and SLA compliance Perform data administration, reporting, and system security tasks Support upgrades, testing, and deployment of new features Proven experience in operational support for IT software More ❯
environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯
Portsmouth, England, United Kingdom Hybrid / WFH Options
Computappoint
environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯
Portsmouth, yorkshire and the humber, United Kingdom Hybrid / WFH Options
Computappoint
environments, handling tickets, and ensuring systems are maintained and running optimally. Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems More ❯
and trends to enhance system protection.â • Design disaster recovery plans and coordinate incident responses with the IT Team Leader.â • Ensure adherence to security policies, SLA requirements, and compliance standards.â • Maintain comprehensive system documentation and support system upgrades. Experience needed of the Security Specialist: â • Strong expertise in cybersecurity, networking and More ❯
and trends to enhance system protection. Design disaster recovery plans and coordinate incident responses with the IT Team Leader. Ensure adherence to security policies, SLA requirements, and compliance standards. Maintain comprehensive system documentation and support system upgrades. Experience needed of the Security Specialist: Strong expertise in cybersecurity, networking and wider More ❯
of mechanical, electrical, and controls systems for colocation data centers. Vendor management of colocation data center services providers to meet or exceed contracted performance SLA's. Safety, security, and availability incident response, incident management, and incident resolution. Continuous improvement of operational processes, procedures, methods, and tools. Minimum Requirements - Bachelor's More ❯
communication skills PREFERRED QUALIFICATIONS • Knowledge of procurement and contracting processes • AWS certifications • Analytical and problem-solving skills with data-driven decision making • Experience in SLA management • Experience in understanding metrics and developing them, as required Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you More ❯
across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights, trends and analysis around equipment uptime, failures, SLA performance, and other key metrics. - Provides guidance to maintenance teams and field technicians on equipment maintenance and complex issue troubleshooting and resolution, interacting directly with More ❯
employee satisfaction, trust and engagement and levels of expertise meet the current and future needs of the Business, and to ensure effective succession planning SLA compliance for onsite teams/resources to fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all More ❯
Resource House, Bulwell, Nottinghamshire, United Kingdom
Jigsaw 24
duties and responsibilities are : Incident & Request Management: Handle incidents and requests in accordance with Jigsaw24’s Case Management Process and ITIL best practices . SLA Compliance: Ensure all incidents and requests are acknowledged and responded to within the agreed ServiceLevelAgreement (SLA). Customer Communication & Expectation Management: Deliver clear More ❯
SME for WIFI infrastructure at operational level. Responsibilities Act as SME for enterprise WIFI infrastructure (MIST/Meraki) Monitor and ensure network uptime and SLA compliance for Equinix's global enterprise network Maintain, monitor and support enterprise network operations related to WIFI platforms Act as the second line of support More ❯
advise Service Professionals regarding skill development and career opportunities Direct the SEI client experience by assuring appropriate resource alignment, effective delivery of services to SLA's, leading key communications and acts as an escalation point for critical service delivery issues Assume direct responsibility where applicable, for key Firm business, technical More ❯
of working in teams. Mechanical, electrical, or electronic aptitude Basic network systems knowledge PC Literate Full UK Driving Licence Desirable: Experience of working on SLA-driven contracts Basic fibre optic experience Microsoft Office skills Minor civils experience Bachelor's degree in engineering Worker Type: Employee Cubic creates and delivers technology More ❯
Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers ServiceLevelAgreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer service and support is offered ... More ❯
Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers ServiceLevelAgreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer service and support is offered throughout the customers' support More ❯
