276 to 292 of 292 SLA Jobs in England

contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using … phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience ...

chat. Dealing with, but not limited to, billing enquiries, technical issues, swapping/ordering terminals, product logistics, ordering stock. Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support. Working on systems such as Salesforce, telephony platforms and other software … customer cases/escalations and handle through to resolution. Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and join a fast-growth fintech where ...

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: ASAP-19th Dec 2025 (extension into Jan '26) | £200 per day Inside IR35| Mileage + Parking Claimable | Field-Based ...

work closely with a group of Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll make sure we hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service … youre on shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

driving best-in-class network operations, this could be your ideal next move. Key Responsibilities Lead and manage network and infrastructure Run services, ensuring SLA achievement, stability, and high-quality operational delivery. Develop, mentor and inspire technical teams, fostering a culture of growth, capability development, ownership and service excellence. Ensure … managed services within complex enterprise environments. Strong leadership capability with proven experience in coaching, developing and motivating high-performance technical teams. Demonstrable experience achieving SLA compliance, operational KPIs and service stability improvements. Commercial awareness including cost optimisation, value delivery and productivity planning. Solid technical understanding of network technologies including ...

driving best-in-class network operations, this could be your ideal next move. Key Responsibilities Lead and manage network and infrastructure Run services, ensuring SLA achievement, stability, and high-quality operational delivery. Develop, mentor and inspire technical teams, fostering a culture of growth, capability development, ownership and service excellence. Ensure … managed services within complex enterprise environments. Strong leadership capability with proven experience in coaching, developing and motivating high-performance technical teams. Demonstrable experience achieving SLA compliance, operational KPIs and service stability improvements. Commercial awareness including cost optimisation, value delivery and productivity planning. Solid technical understanding of network technologies including ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

various DC applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldis partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...

You will be responsible for providing excellent customer service and supporting a combination of internal IT systems and issues at remote locations. Role We’re looking for an enthusiastic, IT-focused individual looking to develop ...

Our client is a growing UK group who seek to to hire a Senior Analytics, Automation & BI Expert, the business is entering an exciting phase of growth over the next few years and is seeking ...

Affinity Water has a exciting opportunity available to work in our Cyber Security Team as a Third Party Security Assurance Analyst. The Role: As aThird Party Security Assurance Analyst will be responsible for conducting third ...

About Clear Street: Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. We started from scratch by building ...

wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s. Responsibilities: The Engineer role encompasses elements of 1st and 2nd line support within a customers location based in Canary Wharf, London. You will need … other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with ...

Team Approach: Demonstrating broad thinking and collaborative behaviour. Contractual acronym and experience in creation of contracts. Experience in creation of KPI’s and SLA’s along with the use of them. Experience in dispute resolution. Minimum of 2 years experience in a commercial related role. Experience Required for the Role … contracts, manage contracts in life against SLA & KPI's and contract exit Strong MS Excel, Word and PowerPoint skills Used knowledge of the business to negotiate or persuade Delivered results when the deliverables were unclear Strong networking skills inside and outside of the business Advocating and applying technology where ...

Team Approach: Demonstrating broad thinking and collaborative behaviour. Contractual acronym and experience in creation of contracts. Experience in creation of KPI’s and SLA’s along with the use of them. Experience in dispute resolution. Minimum of 2 years experience in a commercial related role. Experience Required For The Role … contracts, manage contracts in life against SLA & KPI's and contract exit Strong MS Excel, Word and PowerPoint skills Used knowledge of the business to negotiate or persuade Delivered results when the deliverables were unclear Strong networking skills inside and outside of the business Advocating and applying technology where ...

Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … third-party specialists when necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information ...

Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. … third-party specialists when necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information ...