351 to 375 of 502 SLA Jobs in England

choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯

and innovative partner. Oversee the delivery of projects by managing the internal cross-functional teams, including dedicated client teams and subject matter experts. Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: forecasts, burn, status, etc. Skills and experience: Strong communication skills and ability to effectively manage Senior level client relationships. More ❯

with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

distribution and support DC earnings through POB (Patients on Board) Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria. Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model. Take responsibility for accurate daily More ❯

like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his/her compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. • The associate should be a team player and come up with improvement ideas to improve the QA process. • The associate will need to More ❯

and ATP marketing plans - Creating, and delivering MBR and QBR reviews including OKR reporting - Enabling career skills development and growth for the ATP GEO internal community - Ensuring 100% ATP SLA achievement, including new partner applications. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the More ❯

wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. What you'll be doing: Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement More ❯

Key Responsibilities: • Develop and manage project plans, budgets, and timelines • Track project costs and P&L • Present updates to senior stakeholders • Facilitate workshops and ensure SLA adherence • Identify risks/issues and escalate where necessary • Ensure data quality and compliance with regulations (e.g., GDPR) • Prepare project reports and manage multi-team coordination About You: • Proven project management experience in data More ❯

Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes More ❯

tasks and processes • Evaluates and analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining Basic More ❯

tasks and processes • Evaluates and analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining Basic More ❯

working with the MuleSoft Any point platform as an Architect. Deep experience in the role of Architect in small to large size implementations, Good Knowledge in RAML and Various SLA policies. Knowledge on API Led connectivity (should have worked on all 3 layers - process, system and experience) Should have worked on Mule basic connectors like Scatter gather, batch, for each. More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

functional insights sharing (10%) Success metrics: Conversion of PQL to Sales Qualified Lead (SQL) and growth in monthly SMB ARR Activation and retention from free to paid Lead-routing SLA and accuracy Quarterly adoption of product insights What we're looking for: A self-starter comfortable working with people and data Experience with online data tools or quick learner (e.g. More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯

present and defend your ideas to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE practices Cultural Fit We're More ❯

Identify growth opportunities and support career development Own Escalated Case Handling & Operational Excellence Oversee technical and high-priority customer issues escalated from Tier 1 Ensure the team meets case SLA, quality, and compliance expectations Support in the crafting of Jira tickets, helping advocate for product improvements Partner with Engineering, Product, and Account Management for issue resolution Drive Cross-Functional Collaboration More ❯

sessions React to system performance issues and outages, learning about and assisting with resolving these - down to the root cause Monitor systems to ensure they're performing according to SLA targets and expected levels Deploy and upgrade 3rd party code to cloud systems Contribute to the documentation process of the system (codebase, system architecture, usage guides) If you would like More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

driving process improvement to enhance the productivity of all Amazonian's. • Measuring, monitoring, and maintaining the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA). • Coordinating a variety of projects in an operational environment. • Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a More ❯