351 to 375 of 1,443 SLA Jobs in England

within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday More ❯

management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates Monitor SLA/KPI adherence and continuously optimise delivery frameworks Client Partnership Be the go-to for day-to-day service queries and coordination Partner with Account More ❯

management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates Monitor SLA/KPI adherence and continuously optimise delivery frameworks Client Partnership Be the go-to for day-to-day service queries and coordination Partner with Account More ❯

management, BAU support, and experimentation programmes Manage concurrent workstreams, sprint cycles, UAT phases, and release calendars Lead service meetings, reports, and performance updates Monitor SLA/KPI adherence and continuously optimise delivery frameworks Client Partnership Be the go-to for day-to-day service queries and coordination Partner with Account More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯

effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem More ❯

Support Engineer, you will respond to security alerts and incidents and employ established security processes, tools and procedures in accordance with service level agreements (SLA), policies, and standards. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage tickets, and provide additional services as More ❯

this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯

this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯

this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯

this role, some of the key areas you will be responsible for are: Responding to incoming phone calls and emails whilst maintaining our customer SLA’s Providing excellent customer service and technical clarity to our customer base. Maintaining records of customer interactions and changes. Ensuring tickets are resolved to a More ❯

resolution. Initiating process changes designed to improve efficiency. Partner with peers and stakeholders to improve tools, processes and customer support. Responsibility for achieving agreed SLA/OLA/KPI objectives. Manage the initial response and platform issues, triaging for Alerts, Incidents and Service Requests received. On call customer operations by More ❯

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯

local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯

local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯