351 to 375 of 399 SLA Jobs in England

year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key More ❯

to date with Insurer/Client SLAs and understand the KPI's the repairers are to adhere as a Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when needed. … Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on More ❯

assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to … the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA’s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting … will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of More ❯

for continuous improvement. You will have excellent communication skills. Main Duties Provide live telephone support to customers experiencing problems with software products. Log internal and external support calls within SLA bound response times - assign the calls to the relevant support team. Creation of Customer Weekly & Monthly Service Reports. Validate and accurately process customer orders on the CRM/ERP systems … within SLA bound response times. Liaise with the customer to regularly update on progress of orders, enquiries, and any customer concerns that they have - being the voice of the customer for order requirements back into the site. Working closely with the operations planning, product line and engineering teams on order progress, latest products availability etc to gain good knowledge and More ❯

business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels … Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate More ❯

supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager … with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation More ❯

We are seeking an IT Support Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will More ❯

2nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary from £30,000 - £35,000 This 2nd Line Support Engineer/Second Line Support Engineer is an opportunity for a seasoned Microsoft 365 specialist with a More ❯

operative, you’ll be responsible for all aspects of equipment coming in, tidiness of working environment, stock control and pick, pack and dispatch of equipment in line with customer SLA’s as well as the set-up and configuration surrounding IT technology and digital products. Role Ensuring all goods are picked from dispatch according to the picking procedure and orders … street brands Loading EPOS menus and data integrity from a digital perspective Ensure all terminals/consignments are loaded correctly and on time, ready for courier collection and within SLA Adding customer-specific digital logos into payment terminals in line with their brand Ensure the warehouse is tidy and the equipment received is scanned in on receipt Ensure you are More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration … and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 3rd line support or senior mobile More ❯

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP More ❯

Role: Senior IT Field Delivery Engineer Location: Milton Keynes Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 pm, Monday to More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection More ❯

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers More ❯

satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical … hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with senior management/ More ❯

environments. •Oversee Transmission Operations: Manage a 24x7 global team responsible for real-time monitoring of payment transmissions, incident detection, and stakeholder alerting. Ensure timely communication of RSP issues and SLA breaches, and lead coordination of advisories and root cause analysis. •Manage Catalogue & Data Integrity Functions: Supervise catalogues maintenance including but not limited to RSP codes, CPU locations, bank swift codes … while aligning with platform configurations and adherence to mandatory field standards. •Lead RSP Testing & Quality Assurance: Ensure comprehensive test coverage including transaction cancellation, amendment, retransmission, mandatory field validation, and SLA compliance. Ensure test results are documented, tracked, and communicated to onboarding teams. •Foster Cross-Functional Collaboration: Partner with engineering, compliance, customer support, and regional product teams to ensure alignment and More ❯

Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This … B2B technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency More ❯

Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This … a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other teams to input as required · Ensure all customer contact details are updated in the CRM · Onboard new … processes, upsell revenue lead indicators. · Written, Verbal and Numerical literacy is a must · Must be organised and attention to detail oriented Key Measures of Success · Net value retention · Achieve SLA targets · Customer satisfaction survey CSAT · Revenue Growth · EBSTA score Excellent benefits are on offer with this role, including every other Friday off. More ❯

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our More ❯