2nd Line Support Engineer (Escalations / Microsoft / MSP)
- Hiring Organisation
- Applause IT Recruitment Ltd
- Location
- London, Euston, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum Benefits
/Hybrid Permanent | Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service … combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression ...