101 to 125 of 741 Service Delivery Jobs in England

Our client are looking for a motivated Service Desk Manager to lead our Service Desk team and help drive our commitment to excellence even further. The Role: As Service Desk Manager, you’ll lead the delivery of contracted maintenance services, ensuring we meet and exceed client expectations. You’ll manage and develop your team, resolve escalated … continuously look for ways to improve our processes, efficiency, and quality of service. You’ll play a key role in strengthening client relationships and identifying opportunities to grow our service offering. What You’ll Do: • Always professional and client-focused . • Ensure all services are delivered to agreed standards, following company processes and meeting all SLAs. • Customer Service Excellence, Ensure the service desk meets customer service expectations. Identify areas for improvement in service delivery and implement procedures to improve efficiency . • Lead and motivate the Service Desk team, fostering open communication and a positive culture. • Take ownership of escalated incidents, ensuring prompt resolution and clear communication. • Monitor and report on departmental KPIs More ❯

search for a Director of Shared Services . This is a permanent hybrid position, located in Manchester . As Director of Shared Services, you will lead the transformation and delivery of a high-performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day-to-day performance of … shared functions such as finance operations, payroll, HR services, procurement, IT support and administration. This is a leadership role for a systems-savvy, service-focused, and commercially sharp professional who thrives in high-volume, operationally complex multi-site environments. Key Responsibilities: Develop and execute the shared services strategy, aligning functional delivery with business needs, cost-efficiency targets and … service excellence Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business-critical services Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation More ❯

search for a Director of Shared Services . This is a permanent hybrid position, located in Manchester . As Director of Shared Services, you will lead the transformation and delivery of a high-performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day-to-day performance of … shared functions such as finance operations, payroll, HR services, procurement, IT support and administration. This is a leadership role for a systems-savvy, service-focused, and commercially sharp professional who thrives in high-volume, operationally complex multi-site environments. Key Responsibilities: Develop and execute the shared services strategy, aligning functional delivery with business needs, cost-efficiency targets and … service excellence Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business-critical services Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation More ❯

search for a Director of Shared Services . This is a permanent hybrid position, located in Manchester . As Director of Shared Services, you will lead the transformation and delivery of a high-performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day-to-day performance of … shared functions such as finance operations, payroll, HR services, procurement, IT support and administration. This is a leadership role for a systems-savvy, service-focused, and commercially sharp professional who thrives in high-volume, operationally complex multi-site environments. Key Responsibilities: Develop and execute the shared services strategy, aligning functional delivery with business needs, cost-efficiency targets and … service excellence Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business-critical services Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation More ❯

Senior IT Support Engineer - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Service Delivery, System Management, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Systems Administrator/Support Engineer required by professional services company with systems and support team dispersed across multiple … perspective. Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 … Office, particularly MS Exchange and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness Thisisanexcellentopportunitytojoinawell-establishedmedium-sizedglobalbusinessintheongoingenhancementoftheircorebusinesssystems.YouwillneedtolivewithinthelocalvicinityofLancaster,Preston,BoltonorBlackburnandbeabletocommuteintothecityeasily. More ❯

Senior IT Support Engineer - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Service Delivery, System Management, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Systems Administrator/Support Engineer required by professional services company with systems and support team dispersed across multiple … perspective. Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 … Office, particularly MS Exchange and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness This is an excellent opportunity to join a well-established medium-sized global business in the ongoing enhancement of their core business More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

IT Service Team Leader - ITIL, Windows, SC Clearance - (RL7968) Our Global Enterprise client is looking for an IT Service Team Leader, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension. The successful candidate will have a track record of leading IT … services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Start Date: ASAP Duration: 135 days (initially) Pay Rate: £29-34 per hour (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £32-£37 per hour (includes rolled up holiday) IR35 Status: Inside Location: Bristol NOTE: Active SC … Clearance is highly desirable. Responsibilities: Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s). Lead Daily calls with support team to ensure issues are identified and managed appropriately. Engage with service managers and customer stakeholders to ensure service is running smoothly. Use reporting to understand More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

be required to have access to this software. If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of … customer service in line with corporate Service Level Agreements. Main duties of the job As a Digital Support Technician - Asset Management, you will take a lead role in ensuring the Trust's digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology - Digital Operations department, you … support teams. Your role will involve proactive engagement with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals. This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management. You will be expected to More ❯

of a new Adult Social Care management system in May 2026. This role will ensure a seamless transition to a new data warehouse environment, and customer-focused business intelligence service delivery model. You will bring expertise in SQL Server databases, ETL processes and data model design, along with a proven track record of data engineering within a healthcare … you are passionate about healthcare data and want to contribute to a major transformation project, we encourage you to apply! Main duties of the job Collaborate with Information and service leads to understand service needs and translate them into data solutions Develop and execute a comprehensive data infrastructure migration strategy for migration and decommissioning of legacy infrastructure Identify … responsibilities for data access and usage Validate and transform data during migration to conform data to reporting and insights About us Why Work With Us The data and information service plays a vital role in creating business intelligence products that support the needs of clinicians and patients. This involves collaborating with stakeholders to capture requirements, drafting detailed work specifications More ❯

Service Delivery Manager Hours: Monday to Friday, 08:00 – 17:00 Location: Wakefield, West Yorkshire, WF2 £30,000 - £35,000 & bonus This is not just a job — it's a mission-critical role in a 24/7 service-based business where failure is not an option . Clients are demanding, and we share their pain . … from the front. There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations. Job Responsibilities: Manage a team of 3 in service delivery. Coordinate and manage 5 mobile engineers across the North Central region Schedule urgent and planned works, ensuring no delays, no excuses Be the first point of contact for … and installations are completed on time Handle credit checks , supplier coordination , and subcontractor management Constantly reschedule resources to meet shifting priorities Deliver smooth project execution from start to finish Service Repair Coordination : Reactive scheduling, urgent client support, engineer dispatch PPM Coordination : Planned maintenance, quoting, supplier liaison, profitability tracking Client Communication : Clear, confident, and always positive Commercial Awareness : Protecting and More ❯

The Opportunity: Avantor is looking for adedicated and experienced Laboratory Support Service Lead to join our team in Macclesfield, UK . In this position, you'll be responsible for the day-to-day operational management of analytical laboratory support teams within defined areas of a major pharmaceutical research site. You'll not only oversee service delivery, health … Friday, core hours The Team You'll lead a team of 4-6 laboratory support staff within Avantor's Lab and Production Services (LPS) department. Working closely with other service leads, managers, and scientific stakeholders, you'll ensure high-quality service delivery and operational excellence across the site. What we're looking for A degree in a … Microsoft Office 365 and familiarity with lean methodologies such as Kaizen and Tiered Daily Management Excellent communication, planning, and stakeholder engagement skills, with a commitment to continuous improvement and service excellence How you'll thrive and create an impact Lead and manage a lab support team, overseeing daily operations, performance, and resource planning Ensure compliance with health & safety, training More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying … opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability, and resilience across all platforms. Act as escalation point for Major Incidents More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying … opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability, and resilience across all platforms. Act as escalation point for Major Incidents More ❯

Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual … services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other … corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support, as More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

contract for an initial 6 month period with likely extension. The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with Technical Resource Group (TRG … to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.SC Clearance Mandatory Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to … the customer(s) Lead Daily calls with a support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with Technical … Resource Group (TRG) to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … into 5 areas, each covering their own space: Infrastructure : They own the platform architecture and makes sure our tech ecosystem is running at its best. They work closely with Service Delivery and InfoSec to spot improvements, tackle risks, and ensure the TIG’s software infrastructure is solid. Information Security : They ensure our security measures are up to date … and effective, overseeing things like ISO audits and security policies. They work with all tech teams to make sure systems are well-protected. Service Delivery : Runs the Service Desk and leads the support engineers, handling all IT support issues. They’re the go-to team for tech support, working with all of tech to make sure everyone More ❯

make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Operations Manager In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy … expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. In this role, you will be homebased, reporting to our Milton Keynes office. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings … work creates impact you can see and feel, every day. Your Role and Responsibilities Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively. More ❯