126 to 150 of 778 Service Delivery Jobs in England

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and … as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance 340.00 to 390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to join our … team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on … a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and specifications More ❯

TechOps Lead Who We Are AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our … an experienced and highly motivated TechOps Lead to manage and inspire a team of five TechOps and CloudOps Engineers. This individual will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will … Azure, GCP). Stakeholder Engagement: Act as the primary point of contact for internal business units regarding IT services, ensuring high levels of satisfaction and proactive communication for all service-related matters. Service Excellence: Drive a culture of excellence in service management, continually seeking ways to improve service quality, efficiency, and user experience. Supplier Management: Oversee More ❯

TechOps Lead Who We Are AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our … an experienced and highly motivated TechOps Lead to manage and inspire a team of five TechOps and CloudOps Engineers. This individual will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will … Azure, GCP). Stakeholder Engagement: Act as the primary point of contact for internal business units regarding IT services, ensuring high levels of satisfaction and proactive communication for all service-related matters. Service Excellence: Drive a culture of excellence in service management, continually seeking ways to improve service quality, efficiency, and user experience. Supplier Management: Oversee More ❯

Role: CSS Infrastructure & Utilities Delivery Lead Position: Contract Location: Hinkley Point C Duration: 12 Months Rolling Rate: Circa £300 p/d PAYE + 36 days annual leave//Circa £405 p/d Umbrella Job Purpose/Overview The CSS Infrastructure & Utilities Delivery Lead reports directly to the CSS Senior Infrastructure, Utilities & Integration Delivery Lead … and is responsible for the delivery and implementation, of the Infrastructure Operations and Maintenance Contract. The contract, in summary, is the construction, operation and maintenance of temporary assets required to construct and deliver the HPC project including, but not limited to, minor civils, road networks, pedestrian and vehicular access plazas, shared office grounds, traffic management and winterisation. The Delivery … activities simultaneously whilst continuing to enable the contractor to deliver the operational requirements of the contract. A background in construction or civils environments would be advantageous. Principal Accountabilities The Delivery Lead will; * Manage day to day the provision of a critical site support service to a construction workforce of circa 14000 * Be accountable for ensuring all statutory, regulatory More ❯

Infrastructure Security Delivery Lead 12 month contract Inside IR35 Hybrid - 1 day per week in Bracknell Our top retail client are looking for an Infrastructure Security Delivery Lead to join them on a 12 month contract basis. This role is needed to spearhead critical programmes across Security, Network, and Data Centre Services. This role is pivotal in delivering … a robust Zero Trust Network Access (ZTNA) implementation and driving strategic infrastructure transformation. Key Responsibilities: Lead the delivery of a ZTNA VPN replacement project, ensuring performance, stability, and security across the enterprise. Govern service delivery across multiple vendors and managed service providers, ensuring alignment with SLAs, KPIs, and contractual obligations. Build and maintain strong relationships with … internal stakeholders and external partners to ensure seamless end-to-end delivery. Oversee service design and introduction, ensuring new solutions are operable, scalable, and aligned with cybersecurity and architectural standards. Manage operational and cost risks, ensuring infrastructure platforms remain secure, robust, and performant. Develop business cases and deployment plans for future ZTNA use cases, with a focus on long More ❯

Job Title- Delivery Lead 3 Months Contract Inside IR35 Pay rate- 400- 500 GBP/Day Inside IR35 Work mode- Hybrid Work Opportunity (Newcastle Upon Tyne) We are seeking a new talent to join the Service Delivery team where you will have the opportunity to collaborate in the project for a Government Department. Responsibilities: As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling. You are expected to be a subject … for team decisions, engage with multiple teams, and contribute to key decisions while providing solutions to problems for your immediate team and across multiple teams. Expert proficiency in Account Delivery Management is required. Expert proficiency in Business Operation Management, Estimation and Planning, and Work Management is suggested. Foster a collaborative environment that encourages team innovation and problem-solving. Develop More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery … conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for More ❯

escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery … conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery across the organisation. Purpose of this Role Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy. Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be … fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the More ❯

We are looking for a Deputy ICT Manager to support the ICT Manager in the day-to-day management of the ICT service and help ensure delivery of reliable, secure and efficient services across the organisation.This is a fantastic opportunity to be the key liaison between ICT and council service areas, ensuring that business needs are fully … and readiness for Local Government Reorganisation (LGR). Key Responsibilities: Support the ICT Manager in the leadership and management of the ICT team, including work allocation, performance monitoring, and service delivery oversight. Act as the ICT Manager's deputy in their absence, including representing ICT at internal and external meetings. Act as the main ICT contact for assigned … service areas, developing a detailed understanding of their business processes, challenges, and priorities. Conduct business process reviews, capturing current ("as-is") and future ("to-be") states to identify opportunities for improvement, automation, or digitisation. Work closely with corporate transformation and programme teams to ensure ICT dependencies and requirements for LGR are clearly identified and managed. Support services in preparing More ❯

As a IT Service & Platform Manager, you will be responsible for overseeing and managing the Digital Experience (DEX) platform to support the organisation's technology needs. This role is based in London and requires technical expertise in the life science industry to ensure effective platform performance and delivery. Client Details The organisation is a medium-sized entity within the … life science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement, and partners with stakeholders to optimise … a matrix environment. Budget Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to maximise value. Service Excellence: Drive service maturity, ITSM improvements, and user-focused service delivery (including helpdesk, desktop, mobile, A/V, networks, and SaaS applications). Application & Platform Management More ❯