126 to 150 of 671 Service Delivery Jobs in England

hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery. What … escalations through to resolution Supporting Microsoft 365, Azure and Intune environments Building strong relationships with customers and key stakeholders Supporting customer onboarding and service adoption Identifying recurring issues and service improvement opportunities Working closely with service desk, project and technical teams What We're Looking For Previous ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals ...

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely … face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. ...

recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi … disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support. Key Responsibilities Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices. ...

Willis Towers Watson is seeking a Senior Director of Service Delivery within ICT Technology to lead a global, multi-disciplinary service management function. The role oversees the end-to-end client service experience across product portfolios, including service desk, incident management, and client assurance, working … across regions to ensure high-quality, compliant service delivery. The role operates at the intersection of product, client engagement, and service operations, driving governance, #J-18808-Ljbffr ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Overview of Role We are looking for a highly organised and proactive Connectivity & Project Operations Coordinator to support the successful delivery of customer connectivity solutions and projects. This is not a traditional project coordination role. You will play a central role in managing the end to end flow … shape processes, improve ways of working, and make a genuine impact on how the function operates. You will work closely with colleagues across technical delivery, procurement, field engineering and finance, acting as the operational hub that ensures projects and orders progress efficiently and nothing falls through the cracks. ...

Service Delivery Manager (Defence Team) NCC Bristol based predominantly on site with limited hybrid working Travel: You will be required to travel between two close sites in North Bristol and further travel may be needed on an ad-hoc basis with clients. Salary ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide ...

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with … accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader , at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

Service Administrator – Milton Keynes (Hybrid options) Salary: £30,000 | Full-time | Permanent We’re partnering with a well-established service-led organisation in the retail technology space to find a highly organised and proactive Service Administrator to join their Milton Keynes team. This is a key role … heart of the service operation, supporting engineers, customers, and internal teams to ensure everything runs smoothly and efficiently. About the Role: As a Service Administrator, you’ll be the central point of coordination for service activity. You’ll be responsible for keeping things moving behind the scenes ...

Service Desk Team Leader - £55,000 - £65,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Team Leader, to lead the service desk function. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey … Support Engineer will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous ...

with a UK driving licence required for travel between sites/client visits) Job Type: Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To: Head of Service Delivery/Operations Manager About the Company Our client is a market-leading IT Solutions … provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This ...

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

month. Our Europe hub locations are London, UK. Please ensure you can realistically commit to this structure before applying. As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest … most strategic clients. What you’ll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

implementation, maintenance, and continuous improvement of ICT infrastructure Ensure high availability and performance of networks, servers, cloud platforms, telecommunications, and business systems Manage ICT service delivery against agreed service level agreements (SLAs) Lead business continuity, disaster recovery, and resilience planning Job Requirements: Significant senior-level ICT management … experience Experience developing and implementing ICT strategies Proficiency in managing infrastructure, applications, cybersecurity, and service delivery functions Experience leading teams and managing budgets Proven track record of delivering complex ICT projects and transformation initiatives Knowledge of ICT infrastructure, cloud technologies, networking, and enterprise systems Familiarity with cybersecurity frameworks ...

person, remote, and phone), diagnose and resolve hardware, software, and network issues, install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices), manage service desk tickets ensuring timely resolution and escalation where needed, support user onboarding and offboarding including accounts and access, assist with system updates, upgrades … compliance with data protection, cyber security, and IT policies. About You Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access ...

Fire & Security Engineer (Service Manager Progression) 45,000 - 50,000 + Progression into Service Delivery Manager + Company Car Allowance + Company Benefits Office based, Commutable from Mansfield, Nottingham, Derby, Loughborough and surrounding areas Are you a Fire and Security Engineer looking to fast-track your career … whilst being a part of a highly successful organisation. The family-owned business has been established for over three decades offering a vital of service of fire alarm and security engineering. Bringing on extra service delivery managers is vital to the organisations continued success and growth. ...

processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico Responsible for the delivery … timely and on-budget manner in accordance with agreed ways of working Implement continuous improvements and updated processes and templates into the delivery process Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations Service Delivery Being directly accountable for the effective ...

with region BRMs to provide input to overall region demand Actively drive legacy application and infrastructure lifecycle management and the decommissioning of legacy services. Service Delivery Oversee and assure delivery to make sure that the services are being delivered to the business Ensure services delivered … delivered well and working and that IT services are blending in the region Coordinate delivery across the global functions on behalf of the business. Facilitate local rollout of global projects to make sure these are fit for the regions (and vice versa) and delivered effectively Participate in Regional Service ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally ...

with their wider business objectives. As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement. Key Responsibilities Building and maintaining strong relationships with key client stakeholders. Conducting regular service reviews … account management meetings. Providing strategic guidance and recommendations to customers. Identifying opportunities to enhance customers' IT environments and services. Liaising with technical, service delivery and project teams to ensure successful outcomes. Producing account plans, service reports and technology roadmaps. Supporting contract renewals and identifying opportunities for account ...