126 to 150 of 881 Service Delivery Jobs in England

and Intune, to strengthening our cybersecurity. As IT Infrastructure and Cloud Manager, you will: Oversee the day-to-day running of IT operations, including user support, device management, and service desk leadership Manage and optimise Microsoft 365, Azure, SharePoint, Teams, and Intune to support a cloud-first strategy Provide technical leadership in IT infrastructure, balancing operational delivery with … ensure IT changes are understood, adopted, and embedded Strengthen cybersecurity, compliance, and risk management to protect business operations Develop and maintain IT documentation, processes, and reporting to continuously improve service delivery What’s in it for you? Competitive salary: depending on experience Annual bonus scheme linked to performance Holidays: 25 days plus bank holidays, with the option to … Microsoft 365 and Azure. Proven track record leading IT operations or support teams. A degree in Computer Science, Information Technology or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and More ❯

Head of IT Head of Information Technology/Head of Information Systems – IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k – £110k +Bonus +Benefits (Negotiable of experience). Head of IT … strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national … to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM More ❯

Job summary This exciting role is for those people who have a thirst for service delivery projects whilst keen on having a real impact on how the UK manages its emergency communications services. This role will work on projects in the ARP Service Programme, focusing on service delivery to ambulance Trusts including the introduction of … a new Service Partner , Service Desk and associated ITIL processes, a new support process for Control Room positions and the transition of support for radio terminals to new suppliers. No two days are the same working for ARP; it demands interaction with UK ambulance Trusts and suppliers in progressing its key programmes including the upgrade to the communications … to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over a hundred staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new colleagues are onboarded … smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit … for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset management, desktop More ❯

Location: UK&I Job Title: Security Service Architect, UK&I Reports to: Head of Technical Partner Management Position Overview: We are seeking a skilled Security Service Architect to join our dynamic team at Trend Micro, a leading provider of security software solutions and services. In this role, the successful candidate will work with our strategic partners to build … develop , and enhance their service and solution portfolio, using the Trend Micro security platform as the foundation to do so. Partner services focus on Managed Security Services as well as IT Operations services for the Trend Micro security management platform. You will serve as the primary technical liaison, guiding partners in leveraging our technology to meet their business goals. … Key Responsibilities Security Service architecture and development: Design and collaborate on comprehensive service blueprints with partners, strategically leveraging the Trend Micro platform capabilities. Ensure all service designs incorporate critical requirements from security operations, IT operations, and IT Service Management (ITSM) best practices. Define and integrate key performance metrics and propose appropriate Service Level Agreements (SLAs More ❯

with both internal teams and external partners. This is an exciting opportunity for an exceptional, experienced Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Sales Support: Assist the sales team with preparing quotations … updates, and dashboards for the sales team. Monitor and track account activities, deliverables, and deadlines to ensure performance standards are met. Collaborate with internal teams (e.g., sales, project management, service delivery, and service) to ensure timely communications. Sales Service Support: Contribute to service documentation: asset lists, service catalogues, and ongoing service activities. Support … onboarding by preparing handover documentation, updating CRM/service records, and ensuring all required contracts, assets, and support information are in place. Support renewal proposals as required. Cross-Functional/General: Create and maintain CRM records (sales, projects, and service sales). Ensure adherence to company policies and processes in both client and internal environments. Liaise with warehouse More ❯

Foster + Partners Lead Service Desk Analyst London, Battersea Permanent The Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with the problem … and change managers. The role ensures effective day-to-day service delivery by coordinating staff, resources, and processes to meet service level agreements (SLAs) and user satisfaction targets. Key skills: 3+ years of experience in a similar role. · ITIL Expertise Comprehensive understanding of ITIL/ITSM frameworks (ITIL 4 Foundation minimum; ITIL Managing Professional or specific practice … Management, and Request fulfilment within a live environment. Proven experience in driving ITIL process maturity improvement in an operational environment. · Operational Leadership Proven experience of supervising day-to-day service desk or IT support operations. Ability to manage multiple priorities and work under pressure. · Process & Performance Management Ability to create, interpret, and present ITSM metrics, identifying root causes for More ❯

expected to attend your site 3-5 days per week. Salary: £34,000 + £2,000 Welcome Bonus What you'll be doing A Graduate Project Manager supports the delivery of business and technical projects by working with experienced Programme Managers, Service Delivery Managers, and Project Control professionals. You'll gain exposure across the full project lifecycle … contributing to planning, control, and assurance. Roles may include Project Management Office support, Portfolio Management, and Service Delivery. You'll help set up, deliver and close projects, including managing finances and assist with governance and reporting. You'll also support senior managers, track risks, and monitor delivery performance. In Service Delivery, you'll drive service More ❯

expected to attend your site 3-5 days per week. Salary: £34,000 + £2,000 Welcome Bonus What you’ll be doing: A Graduate Project Manager supports the delivery of business and technical projects by working with experienced Programme Managers, Service Delivery Managers, and Project Control professionals. You’ll gain exposure across the full project lifecycle … contributing to planning, control, and assurance. Roles may include Project Management Office support, Portfolio Management, and Service Delivery. You'll help set up, deliver and close projects, including managing finances and assist with governance and reporting. You’ll also support senior managers, track risks, and monitor delivery performance. In Service Delivery, you’ll drive service More ❯

Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited … delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery … project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the More ❯

Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited … delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery … project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the More ❯

Delivery Coordinator Salary : Up to £35k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: Docklands - 5 days in the office Our client a pioneering data centre provider, offering secure, resilient, and carrier-neutral solutions is looking for a Service Delivery Coordinator to join their team! As a Delivery Coordinator, you will be at … the heart of our operations, supporting the Service Delivery team in providing timely and efficient administrative support. Duties of the role: Maintaining and updating the Customer Installations team records and databases Assisting with stock checks and audits alongside the Stock Supervisor Coordinating with suppliers to manage deliveries and ensuring accuracy Supporting the Civils and Installations Manager with work More ❯

Delivery Coordinator Salary : Up to £35k + excellent benefits (travel allowance, bonus scheme, pension, health insurance) Location: Docklands - 5 days in the office Our client a pioneering data centre provider, offering secure, resilient, and carrier-neutral solutions is looking for a Service Delivery Coordinator to join their team! As a Delivery Coordinator, you will be at … the heart of our operations, supporting the Service Delivery team in providing timely and efficient administrative support. Duties of the role: Maintaining and updating the Customer Installations team records and databases Assisting with stock checks and audits alongside the Stock Supervisor Coordinating with suppliers to manage deliveries and ensuring accuracy Supporting the Civils and Installations Manager with work More ❯

Full time Worker Type: Employee Major Incident Manager - ITSM Practitioner London Permanent (Hybrid) The Opportunity QBE Europe is currently recruiting a Major Incident Manager – ITSM Practitioner to join our service management team in our London office. The role of Major Incident Manager will provide quality major incident support, managing and controlling assigned incidents as they occur to ensure minimal … effective handover between Major Incident and Problem Management to drive root cause investigations, identify lessons learnt and drive improvements. Build positive, open and constructive relationships with key stakeholders and service providers, working in partnership to ensure | adherence to performance targets | service delivery meets current and future business needs, managing customer expectations as necessary | appropriate awareness of the … relevant processes and procedures (both QBE & 3rd party), reflecting ITIL best practice guidelines. Responsible for applying the Major Incident Management Processes to best support internal business customers and key service partners by ensuring e.g. | a clearly defined time line is maintained throughout major incidents | an action log is maintained throughout, and following, the lifeline of a major incident | adherence More ❯

natural leader with a passion for operational excellence and team development? We’re looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you’ll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. If you have proven leadership experience in a technical environment—especially with iSeries or Intel platforms—you’ll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager oversees service desks within the NOC and cyclical maintenance, ensuring customer needs are met through communication, prioritisation, escalation, and resolution. Reporting to the Head of Service Delivery, the role … leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting, and trend More ❯

Service Delivery Leader Complex Services Location: Gateshead Salary: £15.80 per hour Vacancy Type: Permanent, 40 hours per week Closing Date: 31st October 2025 Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? The organisation is on the More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

a reputable great client in Liverpool looking for an experienced Systems & Data Manager to join their Team. As a successful candidate you will lead the systems and data management service for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery … qualified or equivalent. Responsibilities as a Systems & Data Manager: Lead, develop, coach and motivate the Systems and Data Advisors and administrators to deliver efficient and effective systems and data service to enable the wiser HR Services to perform. Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay … review. Manage the delivery of cyclical management information (MI) for People Services, enabling accurate reporting of people data decisions to support delivery of the HR Strategy. Ensure the integrity and quality of people data at all times, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified More ❯

Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within … the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business … needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider More ❯

Clinical Service Designer This role is fundamental to our vision of becoming a virtual NHS trust and entering the self-pay market, focusing on the strategic design, development, and optimisation of our digital clinical services. Sitting within the Product team, the Clinical Service Designer will work at the intersection of clinical strategy, technology, and operations to create seamless … effective, and user-centric virtual care pathways. This individual will be instrumental in expanding our service offerings and ensuring they align with national healthcare strategies, driving innovation and continuous improvement across all clinical services. To be considered for the the role you will require the following: Essential Criteria; EDUCATION QUALIFICATIONS & TRAINING Must hold a clinical qualification (e.g., Nurse, Allied … Health Professional, Doctor). EXPERIENCE Direct experience working in a clinical capacity within the NHS. Proven experience in clinical service design and improvement, preferably within a virtual or digital healthcare environment. Project management experience, ideally within the NHS or a digital health provider. Demonstrable experience managing technology-led change projects. Experience working collaboratively with clinical and non-clinical staff More ❯

Clinical Service Designer This role is fundamental to our vision of becoming a virtual NHS trust and entering the self-pay market, focusing on the strategic design, development, and optimisation of our digital clinical services. Sitting within the Product team, the Clinical Service Designer will work at the intersection of clinical strategy, technology, and operations to create seamless … effective, and user-centric virtual care pathways. This individual will be instrumental in expanding our service offerings and ensuring they align with national healthcare strategies, driving innovation and continuous improvement across all clinical services. To be considered for the the role you will require the following: Essential Criteria; EDUCATION QUALIFICATIONS & TRAINING Must hold a clinical qualification (e.g., Nurse, Allied … Health Professional, Doctor). EXPERIENCE Direct experience working in a clinical capacity within the NHS. Proven experience in clinical service design and improvement, preferably within a virtual or digital healthcare environment. Project management experience, ideally within the NHS or a digital health provider. Demonstrable experience managing technology-led change projects. Experience working collaboratively with clinical and non-clinical staff More ❯

Clinical Service Designer This role is fundamental to our vision of becoming a virtual NHS trust and entering the self-pay market, focusing on the strategic design, development, and optimisation of our digital clinical services. Sitting within the Product team, the Clinical Service Designer will work at the intersection of clinical strategy, technology, and operations to create seamless … effective, and user-centric virtual care pathways. This individual will be instrumental in expanding our service offerings and ensuring they align with national healthcare strategies, driving innovation and continuous improvement across all clinical services. To be considered for the the role you will require the following: Essential Criteria; EDUCATION QUALIFICATIONS & TRAINING Must hold a clinical qualification (e.g., Nurse, Allied … Health Professional, Doctor). EXPERIENCE Direct experience working in a clinical capacity within the NHS. Proven experience in clinical service design and improvement, preferably within a virtual or digital healthcare environment. Project management experience, ideally within the NHS or a digital health provider. Demonstrable experience managing technology-led change projects. Experience working collaboratively with clinical and non-clinical staff More ❯

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯