501 to 525 of 1,267 Service Delivery Jobs in England

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

Are you searching for a 1st Line Support job in Kings Cross? Do you have experience on an IT service desk, supporting users in a Windows and Mac environment? Are you ready to join a collaborative and dynamic team in a fantastic office environment? If so, this is a fantastic opportunity to take the next step in your IT … asset inventory, including laptops, peripherals, and mobile devices Supporting collaboration tools such as Office 365 , SharePoint , and Microsoft Intune Working closely with colleagues and other departments to ensure effective service delivery Contributing to internal documentation, FAQs, and knowledge base content Continuously learning new systems and practices to keep up with evolving technology What We’re Looking For We … strong communication skills . You should be proactive, organised, and eager to learn. The ideal candidate will demonstrate: Previous experience in a 1st Line IT Support , Helpdesk Analyst , or Service Desk role Confidence tin roubleshooting a range of IT issues across Windows and Mac platforms Familiarity with Active Directory , Office 365 , Intune , and SharePoint Knowledge of helpdesk ticketing systems More ❯

plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and … identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including awareness, engagement, conversion, retention, and loyalty. Work with internal stakeholders to support strategies to optimise … FAQs Ensure existing documentation is maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement Suggestions Make recommendations for improvements More ❯

support people to achieve the goals they choose and live the life that they want, the person comes first! Melba won the 2023 National Disability Award for Excellence in Service Quality. What is the Melba Way? Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for … Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time. Position Purpose Working under the direction of the Head of Data … culture in relation to OHS&W and participate in consultative structures. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and More ❯

user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations. Day-to-day of the role: Provide 1st and 2nd line IT support for business applications, systems … and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences. Install, configure, and maintain software and hardware components of computer and … holiday work, covered across the team on a rota basis. Desirable Skills: KACE Systems Management Appliance experience. KACE Cloud Mobile Device Manager. Basic SharePoint Online administration. BMC Helix ITSM Service Desk. Experience delivering end-user training. Benefits: Competitive salary and benefits package. Hybrid working model allowing flexibility. Opportunities for professional growth and development. To apply for the IT Technical More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers … employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … documentation. The role also involves liaising with project managers and developers to address business and technical gaps. As a CS/DM specialist, you will focus on the Customer Service and Device Management aspects of our Customer Information System. Your work will focus on the core customer and field service aspects of the business working. An understanding of More ❯

opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across divisions to identify opportunities to cross-sell additional … business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations, technical descriptions, and service specifications to … annum. Flexibility to travel and carry out overnight stays where required. Strong commercial acumen, a track record of profitable new business, and a commitment to high levels of customer service Full UK driving licence. Degree qualified or proven sector experience in business development and sales in hazardous wastes management. Salary and benefits of the Business Development Manager role Basic More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

self-motivated Engineer to join the Highway Team within Engineering Group Two. This is a unique opportunity to assist a closely-knit team of Engineers and provide comprehensive Engineering service within the Highways team. About the role: You will assist the Principal Highway Engineers to plan, programme and implement the Highway Planned Maintenance in Richmond and Wandsworth. You will … be responsible for the day to day operation of the planned highway work in partnership with other service providers to develop an integrated approach to service delivery and assist in the overall management and delivery of the highway maintenance term contract. The ideal candidate will have a relevant professional qualification in Civil/Highway Engineering andthorough … knowledge of Health and Safety Legislationunder which this service operates together with significant experience in Highway Maintenance. You will: Be able to assess all types of highway defects, agree appropriate remedials, estimate, plan and programme their repair through to completion. Ability to measure and agree payment applications made by the contractor. Supervise works on the public highway and to More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

and organizational goals to drive sustainable, long-term growth. Business Growth : Design and execute robust business strategies to expand market presence, increase revenue streams, and secure strategic partnerships. Projects Delivery: Oversee the successful delivery of complex, large-scale digital transformation projects from conception through execution. Ensure adherence to timelines, budgets, and quality standards. Product Management & Quality: Oversee digital … centric solutions aligned with business goals and compliance standards. Client Satisfaction: Ensure high levels of client satisfaction by delivering transformative outcomes, maintaining strong partnerships, and continuously exceeding expectations across service delivery and solution design. Performance & Operational Metrics: Establish and monitor KPIs and operational metrics to ensure departmental performance is consistently aligned with broader enterprise goals. Team Leadership & Development More ❯

BST. Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. The role involves monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements. We seek a proactive, user … focused IT Support Specialist to provide first-line technical support across the Charity. You will be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when necessary, while maintaining clear communication with users. A key responsibility includes assisting with onboarding new users, such as account setup, hardware configuration … systems, including troubleshooting hardware (desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication-skilled … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that you have More ❯

Every day at our Day Service offers new opportunities to make a meaningful difference. We're seeking a skilled and committed manager to lead the delivery of inclusive, person-centred support. This role focuses on empowering individuals through accessible activities that promote independence, well-being, and community connection. If you value collaboration, continuous improvement, and high-quality care More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication-skilled … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that you have More ❯

this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system … maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor More ❯

Hampshire area. We are looking for an experienced individual to join as the IT Technical Lead. Overview The IT Technical Lead is responsible for driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role collaborates with teams across applications, service delivery, infrastructure, and development to ensure … aligned, scalable, and secure technology decisions. This position combines deep technical expertise with a collaborative, delivery-focused mindset, guiding teams in best practices, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also serves as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong understanding of More ❯

required. Proficient in all Microsoft Office products. Creative problem-solving ability and a collaborative, consultancy mindset. Focus on exceptional quality in all deliverables. Proven ability to successfully lead client service delivery teams that deliver the highest quality work. Demonstrated positive and productive client relationship skills. Ability to generate a quality work product in a timely manner while maintaining More ❯

control, testing, and deployment of infrastructure services. Act as a 3rd line support, troubleshooting complex issues. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Maintain IT security at all times and assist in the upkeep of security accreditations. The Successful Applicant At least 5 years of experience in an Infrastructure Services role. More ❯

control, testing, and deployment of infrastructure services. Act as a 3rd line support, troubleshooting complex issues. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Maintain IT security at all times and assist in the upkeep of security accreditations. Profile At least 5 years of experience in an Infrastructure Services role. Strong expertise More ❯

their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you'll be the face of the IT team - providing critical desktop and remote support to internal users across multiple global locations. You'll troubleshoot More ❯

up technology-based companies are wanting to enter the rail technology market, either as a retailer; with a Ticket Issuing System (TIS); as a system supplier or as a service provider. At the same time, we are seeing an ever-increasing demand for skilled assurance guidance from Train Operating Company (TOC) partners; Rail Delivery Group (RDG) colleagues; existing … validating rail retailing systems within our accreditation area. You can expect to have contact with: Ticketing system developers Public internet retailers Internal functions including Project Teams, Marketing, Retail Partnerships, Service Delivery and Retail Strategy Technology suppliers Service providers TOCs Industry bodies (rail and non-rail) Government agencies What experience, skills and knowledge do I need? We are More ❯

looking for an experienced individual to join our client as the IT Technical Lead. Overview The IT Technical Lead plays a central role in driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role works closely with teams across applications, service delivery, infrastructure, and development to … ensure technology decisions are aligned, scalable, and secure. This position combines deep technical expertise with a collaborative, delivery focused mindset guiding teams in best practice, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also acts as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong More ❯

the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together … best practices. Proactively learn new research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good public service design and More ❯