551 to 575 of 867 Service Management Jobs in England

grow and thrive. The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education. Role Description This is a full-time … to you (directly assigned or escalated from 2nd Line) working with current technologies such as Azure, Microsoft 365, what else would you add? Firewall management and networking Proactively involved in project work, including customer onboarding Maintaining a high degree of service for all support queries and adhering to … all service management principles On site visits as required, for both scheduled work, project and break-fix jobs Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Acting as a mentor to junior team members Security First approach working with Cyber More ❯

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements … and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the … support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery More ❯

of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) Ability to engage and communicate effectively with the business and customer Experienced in an application support More ❯

the ability to assist with the sale and implementation of these to new and existing clients. In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the … perform tasks Train colleagues and/or customers on allocated technologies. Improved communication and collaboration between clients and business. Improved 360-client retention and service delivery. Ability to delivery projects with chosen technologies. Any other tasks as directed Knowledge, Experience & Skills Microsoft Azure Admin Microsoft 365 Certified: Enterprise Administrator More ❯

experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values inclusiveness, collaboration, and integrity, and our management strives to create a work environment that encourages our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with … a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in leading a dynamic, multilingual, and diverse organizations, providing clear direction and strategy to the regional Client Support team … and internal processes are well-defined and operational with minimal disruption, leveraging technology to drive productivity and efficiency. Collaboration: Partner with internal functions, including Service Management, Technology, Integration, Sales, and Product teams, to ensure the highest level of service for our customers. Product Development: Drive product enhancements More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement within … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … maintained as we transition to new systems and technologies. The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and change More ❯

Qualifications and Experience: Proven expertise in administering Microsoft 365 (including SharePoint Online and Teams) and Google Workspace. Strong understanding of collaboration tools and document management systems. Experience with ITIL Service Management principles. Excellent problem-solving skills and the ability to work independently. Strong communication skills to effectively More ❯

team of highly skilled professionals. Role Overview: We are seeking a 2nd Line Support Analyst to join our Support & Operations team. Reporting to the Service Desk Manager, you will provide initial response support to customers and handle customer requests, incidents, and problems. Your role will involve monitoring critical healthcare … managing issues through to resolution with professional communication. Query databases and logging tools to identify and resolve system issues. Follow Change, Incident, and Problem Management procedures. Contribute to technical documentation, user guides, and participate in continuous improvement and knowledge sharing within the team. Candidate Profile: Bachelor's or Master … with aspirations to develop a career in technical support and cloud systems. Familiarity with application support, troubleshooting, or software development concepts. Willingness to learn Service Management processes such as Incident, Problem, and Change Management. Enthusiasm for learning Microsoft technologies like Azure, Azure DevOps, and SQL databases. Strong communication More ❯

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in More ❯

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do More ❯

looking for a forward thinking, dynamic, hardworking individual to join our Technical Services team. You will be responsible for providing a professional, high-quality service whilst supporting 2nd Line queries via the Tech Bar. As you will be our 2nd Line support, you will need to have excellent customer … service skills as you will be the face of IT and for some users, the first time they would have spoken to IT at Dr. Martens. The role involves answering, logging, triaging and effectively resolving tickets where possible or escalating to the relevant team where necessary. Whilst also supporting … fault location and resolution across IT systems and services. Providing support for Town Halls & Events. Work closely with third-party suppliers to maintain high service levels and ensure swift issue resolution. Assist in planning, building, and implementing hardware and software for existing and new office locations. Create and maintain More ❯

will work within our Technology Operations team to provide higher levels of support to our internal and external customers. Your responsibilities include resolving IT Service Desk incidents and requests, ensuring the stable and efficient operation of our IT infrastructure across the entire organization. You will support approximately 1000 employees … Provide support for operating systems, applications, and network-related issues Assist users with setting up and configuring IT equipment Log and manage incidents and service requests using the IT service management system, escalating complex issues as needed Educate users on IT best practices and provide guidance on … and equipment are working properly Participate in team meetings and contribute to continuous improvement initiatives Collaborate with the supervisory team to meet and exceed service level expectations About you The ideal candidate will have: Proven experience in a customer-facing role Familiarity with Windows and macOS operating systems Knowledge More ❯

in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities Respond to users software/hardware queries via email or phone Talk colleagues or clients through actions to … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific … systems, compliance, and data sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

end-users. Required Skills/Abilities Essential Excellent communication, client relationship and interpersonal skills Excellent analytical and problem-solving skills Strong experience with customer service desk systems (Jira Service Management, Zendesk) Strong understanding of software development and troubleshooting Ability to work independently and as part of a … in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium. Today, IQGeo is the leader in introducing More ❯

need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC … Server 2019/2022 Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS … Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today for more Information More ❯

need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC … Server 2019/2022 Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS … Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - (phone number removed) - for More ❯

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. As a IT Solutions Technician Apprentice, you will gain experience in: IT Service Desk providing help and support … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting What you will bring to the role: A professional approach to work, and willingness to work in a fast-paced More ❯

ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. NB: You must have previous Workday implementation experience within the insurance sector to be … Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of IT projects, ensuring alignment with business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional … teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout the lifecycle of IT projects. Ensure effective communication regarding any risks or delays to stakeholders. Agile & Waterfall Methodologies : Apply and adapt Agile More ❯

than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients … candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and More ❯

Factors Test Analyst Required Core Skills: 8+ years of Testing experience, ideally most of which is in a large-scale transformation environment, with test management and execution experience across the lifecycle of technology implementation. Understanding of agile and iterative testing methodologies with a focus on the functional/business … to create test scripts (and appropriate test data) from functional requirements. Ability to support and train senior business users with regards to UAT and Service Rehearsal Execution. Hands-on approach, with strong attention to detail and commitment to high quality test preparation and execution. Strong communication and stakeholder management … starter, curious to find better solutions and speak up. Ability to work in teams across multiple locations globally. Knowledge of HR, Talent Acquisition and Service Management technologies would be an advantage (preferably SuccessFactors, Service Now and Eightfold). Minimum years of experience: >8 years Areas of responsibility More ❯

Role: Sales Account Executive Location: UK About Joblogic At Joblogic, we build software that helps service management companies run more efficiently — whether it’s scheduling engineers, managing compliance, handling reactive and planned maintenance, or capturing job costs. Thousands of UK businesses in industries like facilities management, construction … We’re looking for a high-performing, curious Sales Account Executive with a proven track record in SaaS sales — ideally into sectors like field service, construction, facilities management, or property services. This isn’t a transactional sales role. You’ll partner with prospective customers to deeply understand their … navigate complex stakeholder environments. You’ll be supported by a forward-thinking team and a best-in-class product — trusted by thousands of UK service businesses — but your ownership of the sales process, from pipeline to close, will set you apart. Key Responsibilities Own the Sales Cycle : Manage the More ❯

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the internal ticketing system. Direct unresolved issues to the next level of support personnel Help create technical documentation and … manuals (KA) for known issues. Image and deploy Laptops/Desktops/Tablets to end users. Asset Management (stock level check, tracking, receiving, preparing and shipment of assets To provide VIP support as required, includes expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training More ❯