76 to 100 of 358 Service Management Jobs in England

search of the best talent to place, now. The role: The Tech Bar Supervisor is responsible for the day-to-day leadership, performance, and service quality of the on-site Tech Bar. The role ensures a high-touch, premium IT support experience, acting as the bridge between walk … support, scheduled appointments, and wider IT operations. This role combines people leadership, service management, and hands-on technical oversight, ensuring the Tech Bar delivers fast, professional, and consistent support aligned to corporate standards and brand values. Responsibilities: Service Leadership & Operations Own the daily operation of the TechBar ...

Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk ...

Service Desk Engineer - Join a Team That Truly Values Stability, Clarity & People Location: Waterlooville (Hybrid - 3 days office/2 days remote) Salary: £27,976 Employment Type: Full-time Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take … partnering with a forward-thinking IT services organisation dedicated to bringing clarity, structure and confidence to their customers' technology environments. As their new Service Desk Engineer , you'll be the friendly expert their clients rely on every day. Why This Role Matters As the first point of contact ...

develop practical skills while contributing to the delivery of reliable and efficient IT services across the organisation. Role Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets Maintain a high degree of customer Service for all support queries and adhere … service management processes To ensure that all requests for support are logged in the Service Desk ticket logging system. Promoting all self-service methods to customers Ensure that customers are kept up to date during the lifecycle of a ticket or a project task Make sure ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working ...

role is accountable for the governance, risk, and compliance , with an immediate focus on the client's Risk Shield and Third-Party Risk Management (TPRM) . The role ensures timely, high-quality submissions while proactively engaging stakeholders to maintain consistency and quality. They will work as a team with … internal IT governance team. Skills & Experience Experience in IT Service Management, Service Ownership, or Service Governance Exposure to risk, compliance, or assurance processes (e.g., Risk, 3 party risk, audits) Strong communication and stakeholder management skills Proactive, organised, and outcome-driven mindset Key Responsibilities Ensure timely ...

Navy operations. The post holder will help ensure that ICT services remain safe, compliant, and reliable while gaining experience in MOD digital standards, ICT service delivery processes, and infrastructure projects. Key Responsibilities ICT Service Support - Support senior technical staff with the maintenance and administration of ICT systems, including … telephony, Wi-Fi, cabinets, and fixed infrastructure. - Assist with routine updates, minor changes, and service adjustments as directed. - Help maintain documentation, asset records, and configuration information. - Monitor service requests and escalate issues appropriately. Wi - Fi (DBI)/Shoreside Internet Support - Provide day-to-day support ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across … foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support ...

year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around … required ITIL services and subsequent service delivery for the ARP Service Partnership Efficiency and process improvement recommendations internally and externally Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager – Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager - Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

escalation for complex infrastructure environments, ensuring high availability, security, and rapid resolution of critical incidents. The role focuses on modern enterprise technologies including identity management, endpoint management, cloud platforms, virtualisation, collaboration services, networking fundamentals, and enterprise backup solutions. The position emphasises proactive monitoring, automation, security best practices … solutions are implemented securely and reliably. Key Responsibilities Provide third-line technical support and escalation for infrastructure and cloud platforms. Investigate and resolve complex service issues, escalating to vendors where required. Manage service requests and incidents within the organisation's service management framework. Maintain clear ...

across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: Service Desk Regional Technical Teams Project Delivery This is a key role shaping how we scale, transform and continuously improve … deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head of Service ...

across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: Service Desk Regional Technical Teams Project Delivery This is a key role shaping how we scale, transform and continuously improve … deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head of Service ...

doing Own day-to-day operations across a large portfolio of live digital services Lead ITIL-aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability, security, or performance Support the smooth … transition of services from delivery into live operations Manage third-party suppliers and ensure SLAs are consistently met Produce service reporting, performance insights, and risk assessments for senior stakeholders Maintain governance aligned to public sector/defence standards and cyber security requirements What we're looking for Strong background ...

profile. For this role, you must be able to demonstrate: End-to-end ownership of enterprise platform services (not projects or products) Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance … progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed ...

Information Technology/Digital Services Role Purpose The Deputy Head of IT Services supports the GEDU Head of Infrastructure in the strategic and operational management of IT services across Global Banking School (GBS). The role focuses on the day-to-day leadership of IT operations, service delivery … deputy to the Head of IT Services, the postholder will assume leadership responsibility in their absence and play a key role in driving continuous service improvement, digital transformation, and operational excellence. Key Responsibilities Support the Head of GEDU Head of Infrastructure in delivering the IT strategy and operational plans. ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What were looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient … while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

supporting incident response, and ensuring operational standards are maintained. The Team Lead will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper … relocation activities. Support the full build process including shipping and receiving equipment, identifying incompatibilities, and implementing workaround solutions. Carry out routine configuration changes via management interfaces (e.g. iDRAC/MGMT ports), assist with server relocations within and between data centres, and replace small rack-mounted network devices when required. ...

United Gas & Power (UGP) is a fast growing UK business energy supplier known for outstanding customer service and innovation. As UGP continues to scale, a modern, secure, cloud led technology is at the heart of delivering exceptional service, operational efficiency, and regulatory compliance in the dynamic UK energy … this role, you will need to be an experienced Head of IT, or have had extensive experience working in a similar senior IT management role. You will need to have a technical background, and ideally, experience of working in the UK Energy and Utilities sector. Responsibilities Technical Management ...

Service Desk Engineer - Central Birmingham 3 month contract £200 - £250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team … projects as required, such as a current laptop build and deployment project * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...