76 to 100 of 423 Service Management Jobs in England

summary Lead and continuously improve end-to-end end-user support services - including the Service Desk (1st line), remote 2nd line support and on-site field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed and maintain ITIL-aligned processes (Incident, Request, Problem, Change … Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust's Digital estate, systems and services, and device lifecycle/asset management across a regional multi-site Mental Health Trust. Main duties of the job Service Delivery ...

Service Design & Transition Lead - ECB Programme Contract: 12 Months Location: London - Hybrid (5 days in 10 in the office) Rate: Highly Competitive Status: Inside IR35 Working Pattern: Full-time We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within … bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB). The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards. Required ...

improvement across people, process, and tooling. This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels. The role will also act as Workstream Lead within … specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application in day-to-day operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure ...

improvement across people, process, and tooling. This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels. The role will also act as Workstream Lead within … specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application in day-to-day operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure ...

Service & Project Coordinator Location: Milton Keynes - Hybrid Rate: £200-250 per day Duration: 3-6 months - temp to perm option Start date: ASAP Role An exciting opportunity has arisen for a proactive and highly organised Service & Project Coordinator to join a growing IT services company as they establish … central operational governance function for both SMO (Service Management Operations) & PMO (Project Management Operations). Operating in a hybrid capacity, you will be responsible for coordinating, standardising and improving both live service operations and project delivery activities across the business. Whilst initially a contract opportunity, there ...

serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close … tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance ...

services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation. Within this role, the IT Operations Manager will be responsible for: IT service delivery … operations Owning the day‐to‐day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end‐user computing Being accountable for service health, capacity, and major incident escalation People leadership Day to day supervision of the Helpdesk team Appraisals and performance management Infrastructure and Cloud ...

stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. Youll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms. As part … Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, youll help ensure our application services remain available, reliable, secure, and fit for the future. What youll be doing Lead and develop the Applications Support team, through strong people- centred values and behaviours and wide ...

ServiceNow implementation and advisory roles, with hands‐on expertise across at least three core modules. Preferred Module Specialisations (choose relevant): Third‐Party Risk Management (TPRM), Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD), IT Asset Management (ITAM), Global Business Services (GBS). Consulting Acumen : Minimum five years dedicated consulting experience or a strong track record in client‐facing advisory roles across industry. Sector Expertise Financial Services – regulatory compliance ...

Asset Management Specialist Length: 6 months Rate: £700-£800/day inside IR35 Location: City of London, hybrid working 2-3 days/week in the office Oakleaf Partnership are working with a leading international financial institution is seeking an experienced IT Asset Management Specialist to join … Technology Service Delivery team in London. This is a senior, hands-on role for an experienced IT Asset Management and Configuration Management specialist who can independently support and enhance a critical asset management capability. The successful candidate will be responsible for improving hardware, software and CMDB ...

ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead ...

UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the subject line: “Application Support Request”. Role: Service Readiness and Cutover Manager Location: Bristol Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Network Engineering We have … great opportunity for you – Service Readiness and Cutover Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment ...

team; which provides IT Services internally to Your Healthcare and externally to 29 organisations within the Health and Social Care sector to Service Level Agreed Contracts. You will be reporting directly to the IT Programme Manager. We are looking for a dedicated, organised and self-motivated project manager … Role Highlights: Applicants should have: Practical experience of delivering multiple IT projects to time and within budget Excellent knowledge of IT project management using Prince2 Excellent project documentation skills; including project plan, requirements documents, work breakdown structure, project initiation documentation, benefit analysis, project reporting, risk/issue logs ...

Service Transition Lead Fixed term (24 months) Manchester Salary: £54,300 £60,700 Hybrid (minimum 2 days per week in the office) Introduction If you enjoy bringing order to complexity and making things work seamlessly behind the scenes, this could be a great fit. As a Service Transition … place before go-live-from support models and documentation through to stakeholder readiness. This is an opportunity to join a growing function at AQA. Service Transition is now embedded into the wider project delivery framework, meaning every project flows through it. With major programmes on the horizon-including digital ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/… receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

enterprise transformation programmes across ServiceNow, Global Business Services (GBS), and wider digital transformation initiatives. This role requires a strong blend of programme leadership, stakeholder management, delivery governance, and consulting capability. The successful candidate will oversee large-scale multi-workstream programmes, manage senior client relationships, and ensure high-quality delivery … trusted relationships with senior client stakeholders including CIOs, CTOs, Transformation Directors, and GBS leaders Drive delivery excellence across operating model transformation, process optimisation, and service management initiatives Lead and mentor cross-functional delivery teams including programme managers, architects, consultants, and third-party partners Support pre-sales activities including ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building … across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes … implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles … ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service ...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with Telecommunications Service Management (TSM) experience. 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working … office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise ...

ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP … London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise ...

Service Delivery Director page is loaded## Service Delivery Directorlocations: TCMi - London: TCMi - Paristime type: Full timeposted on: Posted 28 Days Agojob requisition id: REQ0226\_0036274**Disclaimer:**As part of the transition following the sale by Finastra of the Teciem business, Finastra is supporting Teciem on a temporary basis … business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that ...

years of experience across Data Strategy, Analytics, Visualization, and Data Engineering . The role involves leading enterprise‐scale analytics programs, managing Reporting as a Service , driving cloud data migrations , and delivering business‐aligned insights using modern analytics platforms. The candidate will play a key role in building Data & Analytics … Lead enterprise reporting and analytics initiatives , managing large‐scale visualization requirements for global clients (e.g., Oil & Gas, IT Services). Drive Reporting as a Service engagements, ensuring scalable, reusable, and cost‐effective reporting solutions. Establish and scale Data & Analytics Centers of Excellence (CoE) , including governance, standards, and best practices. ...

Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications … every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing ...