76 to 100 of 496 Service Management Jobs in England

IT Service Manager - Permanent - London/Hybrid A fantastic opportunity has arisen for a IT Service Manager to join our London based law global firm on a permanent basis. Key Responsibilities Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic … forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to … drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and More ❯

Service Owner London | Permanent | Full-Time | Hybrid (3 days office/2 days remote) An exciting opportunity has arisen for a Service Owner to join a dynamic technology and operations team driving service excellence across a modern, data-led business. In this role, you'll take ownership of key internal applications and platforms, ensuring they're reliable … continuously improved, and delivering measurable value to the business. Acting as both a Service Owner and Scrum Master, you'll play a vital role in supporting agile delivery, enabling collaboration, and fostering a culture of transparency and continuous improvement. This position is ideal for a proactive professional who thrives on problem-solving, leading through collaboration, and creating impact through … service delivery and innovation. About the Role You'll oversee the full lifecycle of supported applications, from stability and incident management through to enhancements, releases, and performance metrics. The role combines hands-on delivery with strategic oversight, ensuring systems remain efficient, resilient, and aligned with business needs. You'll work closely with technology, product, and business stakeholders to More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment. Assuring approach to Microsoft Azure's data and analytics capabilities. Assuring ServiceNow workflows and service integrations are configured to support operational efficiency and user experience. Matrix Managing and developing a team of Senior Technical Analysts. Supporting governance, planning, and readiness assessments. Contributing to programme … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment. Assuring approach to Microsoft Azure's data and analytics capabilities. Assuring ServiceNow workflows and service integrations are configured to support operational efficiency and user experience. Matrix Managing and developing a team of Senior Technical Analysts. Supporting governance, planning, and readiness assessments. Contributing to programme … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … responsibilities will include: Assuring data migration strategies and plans, including GDPR compliance and data quality, including migrating data from Oracle's Enterprise Business Suite to Oracle's Human Capital Management (HCM) platforms, and from 3rd party applications to HCM. Collaborating with suppliers, user organisations, and third parties to ensure readiness and smooth execution. Leading assurance activities across planning, execution … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … responsibilities will include: Assuring data migration strategies and plans, including GDPR compliance and data quality, including migrating data from Oracle's Enterprise Business Suite to Oracle's Human Capital Management (HCM) platforms, and from 3rd party applications to HCM. Collaborating with suppliers, user organisations, and third parties to ensure readiness and smooth execution. Leading assurance activities across planning, execution … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You'll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle - from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle — from prospecting and qualification to negotiation, close, and More ❯

Service Strategy and Design Lead We are seeking a Service Strategy and Design Lead to join our team. You must have Public Transport experience as this role is pivotal in shaping the transition of our integrated revenue collection contract. Required Skills & Qualifications: Proven experience in service strategy development and service design. Strong leadership skills and the … ability to manage and inspire a team. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, capable of working effectively with multiple stakeholders. Experience in project management and change management. Knowledge of industry best practices in service management Excellent communication skills with the ability to articulate messages clearly through written, oral, and design artefacts. Proven … and manage third-party relations. Strong analytical skills with the capability to create informed design and strategy artefacts. Experience in translating design principles into contractual agreements and requirements. IT Service Management qualifications, such as ITIL, with practical operation experience in large organisations. Knowledge of cloud computing service models (SaaS, PaaS, IaaS) and broad knowledge of Technology and More ❯

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the financial services industry. … Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services. Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live. Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one. Maintain traceability of design decisions to meet … regulatory, compliance, and audit requirements. Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows. Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup. Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness. Identify opportunities for continuous improvement in service transition practices and tooling. Experience in IT More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and … service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the organization's data More ❯

client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation. Key Responsibilities: Utilising ServiceNow for performance analysis and reporting Creating detailed reports to support performance improvement initiatives Liaising with internal stakeholders to gather requirements … and provide insights Monitoring and analysing service performance metrics to identify areas for improvement Providing actionable recommendations to optimise IT service management processes Collaborating with IT teams to implement performance enhancements Job Requirements: Experience in IT service management using ServiceNow Strong analytical skills and ability to create comprehensive reports Effective communication and stakeholder management More ❯

Oracle HCM Service Transition Lead – HIRING ASAP Start date: ASAP Duration: 10-month contract Location: 2 days in either office (Havant, Reading or Thatcham) & 3 days remote working Rate: £620 - £645 per day inside IR35 Summary We are seeking an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering … will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premises ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational … readiness and governance, and knowledge transfer. Responsibilities Service Transition Planning & Governance Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance. Establish governance for managing coexistence More ❯

Assistive Technology Service Manager UKRI- Digital, Data and Technology (DDaT) Salary: £45,272 per annum Band: UKRI Band E Contract Type: Fixed Term - 2 years Hours: Full-time/Part Time (minimum 0.8 FTE) Location: Swindon - Hybrid working available with occasional travel to UKRI sites Closing Date: Sunday 9th November 2025 Are you passionate about inclusion, accessibility, and enabling … people to thrive at work? UKRI is launching a new cross-organisational Assistive Technology (AT) service - and we're looking for a dedicated service manager to lead it. This is a unique opportunity to shape how we support disabled employees and others who need adjustments, ensuring they have the tools and technologies to do their best work. You … managing AT requests, to collaborating with suppliers and delivering training, you'll help build a workplace where everyone feels supported and empowered. Purpose of the Role The Assistive Technology Service Manager will lead the creation and ongoing development of a new cross-UKRI service that enables employees to thrive by ensuring they have access to the tools and More ❯

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. They champion a customer-centric culture that inspires our colleagues to exceed SLAs. Responsibilities Service ethos, ticket and escalation resolution Deliver to a Customer Service strategy (as agreed with Senior … Management), which focuses on creating a customer-centric culture. Make sure customer impacting issues, queries or improvements are resolved in a timely manner. Personally handle major customer escalations to resolution as necessary. Team leadership and development Motivate, lead, coach, train and support the team to deliver exceptional customer service. Make succession plans so that colleagues are proactively readied for … and so that plans are in place for succession into key roles within the department. Champion a culture of recognising and rewarding the right colleague behaviours. Coach and monitor management standards within the department to ensure excellent day to day culture, performance, and personal development for all colleagues. Performance management Plan and implement appropriate resource levels (people, systems More ❯

Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head … of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing business transformation programme. This role can be located from either of the four locations highlighted above and the salaries will be … reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in More ❯

public sector and transport – delivering intelligent solutions that drive progress and create measurable impact. Whether it’s business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don’t just deliver solutions; we build for the tomorrow’s world, all while fostering a culture that allows employees … have responsibility for project managing the definition, design and delivery of our client solutions as well as internal CACI software delivery, including project initiation, project planning, financial/budget management, partner/subcontractor management, project reporting, risk and issue management, project closure. In addition the Project Managers may support sales and business development activities by undertaking defining … experience required The ideal candidate is a junior PM or associate who can manage spreadsheets and follow instructions. Specific telecoms, PSTN, or WLR experience is not required. General project management skills and the ability to “turn the handle” are the key requirements. The role aligns with the previously mentioned “junior STM” specification. Experience working on large scale IT systems. More ❯

SAP S4HANA AM, Asset Management Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting …/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: Join our team as an Application Consultant specialising in SAP Asset Management, where you will contribute to a variety of projects in the UK. We are seeking a skilled professional with expertise in SAP Asset Management. Certification in S/4HANA … team environment that values continuous learning and development, offering opportunities to expand your skills and advance your career in SAP Asset Management. If you are passionate about SAP Asset Management, possess expertise in S/4HANA, and thrive in delivering tailored solutions to mid-market clients, we invite you to apply and be part of our mission to drive More ❯

a hands-on role in ensuring the smooth running of Telford's on-site technology and assist with exciting project work. £32,119 plus 29% pension contribution and Civil Service benefits, working from HMLR's Telford branch. Role Summary HMLR are seeking a Local Systems Administrator (LSA) to join the Transformation & Technology directorate at their Telford office . This … UK offices to deliver consistent, high-quality IT services. Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of … LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the technology that More ❯

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and … continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee … Release and Change Management , ensuring planned, tested, and controlled deployments. Facilitate the Change Advisory Board (CAB) , assessing and prioritising changes across systems and infrastructure. Maintain governance and compliance in line with internal security and industry standards. Lead and develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service More ❯

initial stages of your journey. During this time, you'll gain exposure to the Customer Success function and Bridewell as a whole, helping you build a strong understanding of Service Management and Cyber Security. Additionally, you will complete the SANS Foundations course and become acquainted with our learning management systems, setting a solid foundation for your professional … development. You'll begin developing knowledge of Bridewell's core services MDR, VMS, and CTI by spending time with service leads and shadowing VMS and CTI sessions. You'll also start your ITIL V4 Foundation and SC-900 Microsoft Security, Compliance, and Identity Fundamentals certifications, while becoming familiar with internal tools such as Swimlane, Cybiquity, and client reporting through … shadowing Customer Success Manager (CSM) meetings. Between six and twelve months, you'll complete both certifications and be presenting Weekly and Monthly Service Reviews confidently through internal role plays. You'll be invited to join meetings with more complex clients and participate in escalations to build your escalation management skills. Toward the end of this phase, you'll More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

The Role This is an exciting time to join the V&A Technology team as we move through a period of significant transformation to our service offerings, technology stack and process developments. Our technology supports a broad range of Museum activities across multiple sites. As well as our core Microsoft infrastructure which enables most of our activity, you will … physical and digital audiences As part of the wider V&A Technology team, you will be working with a group of enthusiastic professionals in a number of capabilities including Service Operations, Product Management, Project Management, Enterprise Architecture and Service Management. The role offers the chance to help shape our service offerings to be more robust … future upgrades of systems to ensure compliance with V&A Cyber Security practices, applying updates in line with manufacturers recommendations across all systems, Working with the V&A Programme Management Team and Application Support Team to deliver new systems/solutions and working with 3rd party management companies that provide services to the V&A. Proactively monitor the More ❯

and Asset Lead to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon - Fri excluding Bank Holidays, shift cover required. What you'll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. Ensuring products received for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. Daily updates to Inventory records/CI Asset records with regards to stock More ❯