76 to 100 of 473 Service Management Jobs in England

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works ...

Role Purpose The Principal Business Analyst/Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations. The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight … from strategic intent to service performance and continual improvement. How the Role Contributes Across Think/Plan/Do/Run Think: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositions Plan: oversees the use of user journeys, value streams, target ...

Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution … current CX processes, business challenges, transformation goals, and integration needs. Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate ...

Service Transition Manager - NPPV3 & SC Cleared We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme. You'll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness, go-live and into … BAU. This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment. Key Responsibilities Own and coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define ...

Inside IR35) Hybrid - 1-2 days per week in Warwick My client in the manufacturing sector are looking for an experienced SAP Field Service Management (FSM) Consultant is required to support a major SAP S/4HANA transformation programme. You'll work closely with business stakeholders and technical … teams to simplify field service processes, design SAP FSM solutions, and support delivery across the full project lifecycle. Key Responsibilities Facilitate workshops to understand current field service processes and business requirements. Analyse and document end-to-end field service operations, identifying opportunities for process improvement. Conduct ...

Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This … excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve ...

biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams … gather missing information, check the accuracy of existing records and update Configuration Items, Services and Service Offerings within ServiceNow. Whilst this is not a technical CMDB design or Service Mapping position a really good level of attention to detail and IT skillset is vital ...

Sales Specialist Service Management Specialist (SERVICE NOW) Location: UK-based/Hybrid Salary: £75,000 OTE £40,000 plus many core benefits About the Role We are looking for an experienced Sales Specialist to help drive the continued growth of our ServiceNow and Enterprise Service Management … wider sales community on all ServiceNow opportunities , providing specialist knowledge, guidance and commercial input. Build and maintain a qualified pipeline of ServiceNow and Enterprise Service Management opportunities. Develop relationships with senior stakeholders across enterprise and public sector organisations. Licensing & Implementation Advisory Provide ServiceNow licensing advisory to customers ...

SIAM Lead 6-12 Month Contract | Hybrid UK | Competitive Day Rate We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual … service improvement across business-critical services. Key Responsibilities Define and implement the SIAM operating model, governance framework and service integration strategy Lead service delivery across multiple vendors and internal technology teams Own Incident, Problem, Change, Release, Service Request and Service Level Management processes Drive ...

Service Coordinator - Reading - Salary to £30,000 We are working with a leading provider of integrated technical and security support services, due to continued growth, we are looking for a highly organised and customer-focused Service Coordinator to join their team in Reading. The Service Coordinator plays … vital role in ensuring the smooth delivery of service, maintenance, and support activities across a range of customer sites. Working within a fast-paced operational environment, you will coordinate reactive service requests, planned maintenance visits, and fault resolution activities while ensuring service levels are consistently achieved. This ...

Service Coordinator Slough £34,000 We are currently recruiting for a Help Desk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This … professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills ...

most high-profile public sector organisations. This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset … Management and Enterprise Service Management. Essential: Significant experience delivering enterprise-scale ServiceNow architecture Proven CMDB transformation and implementation experience Proven CSDM transformation and implementation experience Experience designing ServiceNow data architecture Experience leading consultations on ServiceNow platforms Public sector or highly regulated industry experience Excellent stakeholder management skills ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems. In this rewarding role, you will be responsible for supporting the development, maintenance and continuous improvement of Elysium … Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with operational requirements and national healthcare frameworks, including PSIRF, LFPSE and MHSDS. ...

AgileSource are seeking an experienced ServiceNow Business Analyst to support the delivery and enhancement of ServiceNow-based service management capabilities. This role requires a strong Business Analyst who can effectively engage with stakeholders, elicit and document requirements, and translate business needs into clear ServiceNow solutions. Immediate Start Ongoing … ServiceNow environments. Strong experience in requirements gathering, analysis, and documentation . Experience translating business requirements into ServiceNow functional requirements. Knowledge and experience of IT Service Management (ITSM) processes. Experience working with Service Catalogue Management and service request processes. Strong stakeholder management and communication skills. ...

Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring … professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills ...

comply with security policies, risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. … Maintain accurate operational, security, and audit documentation. Collaborate with Network, Security, Infrastructure, Application, Compliance, and Service Management teams. Essential Skills & Experience Strong experience in enterprise network security operations and firewall management . Experience with firewall requests, policy administration, exceptions, and compliance. Strong understanding of ITIL Incident, Problem ...

Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . … supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered ...

summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts … many non-NHS clients in Local Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore ...

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible for ensuring the rapid restoration of technology services during major incidents, minimising business … disruption, and driving operational excellence across the IT estate. You will lead a team of Incident Management professionals, providing strategic direction and operational oversight while acting as the central point of coordination during high-priority service disruptions. The role requires exceptional communication skills, with the ability to confidently ...

summary We are seeking a customer-focused and proactive IT Service Desk Analyst to join our IT team. Acting as the primary point of contact for IT support, you will provide first-line technical assistance to users across the organisation, ensuring a high-quality and efficient service is delivered in line with agreed Service Level Agreements (SLAs). This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering outstanding customer service, and working in a fast-paced support environment. Key Responsibilities Act as the main point of contact ...

wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 68 colleagues and work closely with the Technical … through technology. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter ...

Applications Service Manager £60,500 Rochdale (2 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity for a hands-on applications leader to take ownership … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...