1 to 25 of 464 Customer Service Jobs in the South East

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues … Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large … organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as … well as ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

Currently seeking a Customer success executive for a Data centre client. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise … for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/improvements, and co-ordinating with other … teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to More ❯

Customer Experience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of call … for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing More ❯

Customer Services Representative Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based in Staines, Surrey. This is a hybrid role after probation. Customer Services Representative duties include : To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail. … Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults. Resolving Provider and Insurer issues Understand and comply with Customer Service operating procedure, service level agreements and associated targets. Understand and comply with Information Security and Data Protection procedures. Support rollout of systems as directed by Team … customers. Support pre-sales and sales activities by handling incoming enquiries from prospective customers. Manage specialist acquisition from registration to subscription - by providing support, online training and ongoing communication. Customer Services Representative required skills, knowledge, and experience: MS Office proficient A minimum 3 years Customer Service experience Excellent telephone manner. Strong interpersonal and communication skills. Copes well More ❯

work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors. Your new role My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling … engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience. Accurately process customer orders and maintain records using internal systems. Take payments over the phone securely and in line with company procedures. Schedule service and installation appointments for engineers Respond … to customer enquiries via phone and email, providing timely and helpful support. Liaise with internal departments to ensure seamless service delivery. Maintain detailed documentation and ensure data accuracy across all customer interactions. Build strong relationships with customers, ensuring satisfaction and repeat business. Support the wider customer service team with administrative tasks and ad hoc duties More ❯

Customer Services Executive Location: Leatherhead Job Type: Part time -18.75 hours per week (13.45-17.30 M-F) Contract Type: Permanent Salary: £24,500 (pro rata to £12,250 for part time) Are you looking for a part time role that will develop your admin and customer support skills where no two days are the same? About Us … world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are seeking a part time, highly organised and detail-oriented Customer Service Executive to provide full administrational support for a large key client. The Customer Service Executive will work closely with the account manager to provide a … seamless customer experience and be responsible for quotes, purchase orders, producing and emailing contracts, liaising with resellers, booking enrolments, and tracking and monitoring progress of sales. Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a part More ❯

Customer Services Executive Location: Leatherhead Job Type: Part time -18.75 hours per week (13.45-17.30 M-F) Contract Type: Permanent Salary: £24,500 (pro rata to £12,250 for part time) Are you looking for a part time role that will develop your admin and customer support skills where no two days are the same? About Us … world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are seeking a part time, highly organised and detail-oriented Customer Service Executive to provide full administrational support for a large key client. The Customer Service Executive will work closely with the account manager to provide a … seamless customer experience and be responsible for quotes, purchase orders, producing and emailing contracts, liaising with resellers, booking enrolments, and tracking and monitoring progress of sales. Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a part More ❯

Customer Support Team Leader position at Trinity Estates Location Hybrid/Hemel Hempstead Working Hours 0900 - 1710 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and … located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career … work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. About us Customer Support Team: We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly · Establish communication mediums lines between customers and More ❯

Technical Customer Support Coordinator – 18 Month FTC Location: Milton Keynes (Office Based) Salary: £35,500 per annum Hours: Full-time, Monday–Friday, 37.5 hours per week (09:00 – 17:30 with 1-hour lunch break) Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator … to join a busy service team on an 18-month fixed term contract . This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service and technical support. The Role As a Technical Customer Support Coordinator you will be the first point of contact for customers, ensuring … they receive timely and professional support for technical and product-related enquiries. You will: Handle inbound customer calls and mailbox enquiries. Log and manage instrument faults accurately within Microsoft Dynamics CRM. Schedule engineer call-outs, preventative maintenance visits, and corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. More ❯

Customer Service – Team Leader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are now looking … for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm …/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination More ❯

Job summary We're looking for two Service Desk Analysts to join our team at Eastbourne DGH, providing first-line technical support via telephone and an online portal. We have two roles available, one is a permanent position and the other is a secondment/fixed term position for up to 18 months. In this role, you'll provide … a responsive, customer focussed service to colleagues who wish to report digital faults, register requests and obtain information and advice. Wherever possible, you'll provide immediate resolution to issues, ensuring the service is delivered within our agreed Service Level Agreements (SLAs). When needed, you will escalate issues and liaise with colleagues, both within ESHT Digital … and across the wider Trust. The Service Desk is open from 8am - 6pm Monday to Friday and you will be expected to cover both the 8am - 4pm and 10am - 6pm shifts on a rotational basis. Main duties of the job Our ideal candidate will have excellent customer service skills, ideally gained from working in a telephone call More ❯

solution design. Key Responsibilities: Facilitate workshops with business stakeholders to validate and refine requirements Draft functional design documentation and define implementation approaches Configure and deliver Dynamics 365 Sales and Customer Service modules (Field Service experience advantageous) Collaborate with technical teams and architects to ensure end-to-end solution delivery Support testing, training, and adoption activities across the … programme Key Details: Location: Primarily remote, with one week on-site in Europe every four weeks Contract: 3 months initially, with strong potential for extension Focus: Sales & Customer Service (Field Service beneficial) Level: Senior Functional Consultant with full end-to-end knowledge This is an excellent opportunity to contribute to a complex, high-profile Dynamics 365 rollout More ❯

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯

fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success … and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service, possess excellent communication skills, and thrive in a fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork. Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles … Account Management: oCollaborate with clients to develop strategic account plans aligned with their business goals. oIdentify opportunities for growth and expansion within existing client accounts. oWork cross-functionally with Customer Service, and Service teams to deliver value-added solutions to clients. Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a smooth transition and alignment More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

Head of Service - Camberley Branch IT MSP Location: Report to: Group Operations Director Hours: Perm 37 hours a week (Mondays to Thursdays 9 am-5.30 pm, Fridays 9 am-5 pm) FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age. Company Overview: Established in 2006, FluidOne … is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for August 2025. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a … UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers,with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes More ❯

A highly successful and well established client of ours are seeking a Customer Service Administrator to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Sales Manager with any customer service enquiries that come into the office. The Customer Services Administrator position will: Be responsible in providing the highest level of telephone support Offer a great service to an existing customer base Responding to incoming telephones sales orders Handling product enquiries and technical calls Processing orders through the latest IT software Providing additional administrative support … in the office The Customer Services Administrator will: Be educated to A-Level or equivalent with grades C or above Maintain excellent communication skills Have at least a year of relevant retail or office experience Have the willingness to learn Be eager and confident Maintain fantastic customer service skills In return my client offers a fun working More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will … support our international and key customer accounts, triaging and logging incidents, managing escalations, and ensuring service levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customer experience every time. Key duties: Log, triage, update and close incidents … in customer-managed portals and Apogee systems. Manage internal and customer escalations via email and telephone, following agreed processes. Communicate effectively with internal departments, external partners and end users. Monitor incidents through to completion, consulting technical areas as needed for successful outcomes. Support Customer Success Managers with escalations and stakeholder queries. Maintain the highest levels of customer More ❯

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead … motivate, and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and … workload volumes, prioritising tasks based on urgency and customer impact. Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of escalation for complex service or installation issues. Ensure accurate and timely communication with customers, suppliers, and internal stakeholders. Identify opportunities for More ❯