101 to 125 of 510 Customer Service Jobs in the South East

cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and … service request fulfilment when required. The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage … solutions. Create and maintain scripts (e.g., PowerShell) to automate operational tasks. Contribute to design and implementation of new cloud and hybrid solutions. Service Desk Element: Tier 13 Service Desk Duties Act as an escalation point for complex incidents and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account More ❯

cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and … service request fulfilment when required. The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage … solutions. Create and maintain scripts (e.g., PowerShell) to automate operational tasks. Contribute to design and implementation of new cloud and hybrid solutions. Service Desk Element: Tier 13 Service Desk Duties Act as an escalation point for complex incidents and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account More ❯

cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and … service request fulfilment when required. The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage … solutions. Create and maintain scripts (e.g., PowerShell) to automate operational tasks. Contribute to design and implementation of new cloud and hybrid solutions. Service Desk Element: Tier 13 Service Desk Duties Act as an escalation point for complex incidents and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account More ❯

solutions for today but for tomorrow, too. They’re always thinking ahead of the technology curve, so our customers feel confident that when they work with them. As the Service Support Lead, you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed … ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building strong customer relationships and identifying sales leads are integral to this role. Your exceptional organization, customer service, and communication skills will support the service desk team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A dynamic Service Support Lead More ❯

ServiceNow Implementation Specialist UK (Hybrid/Flexible working)Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build … integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using … via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development). Technical proficiency in JavaScript, HTML, CSS, Glide More ❯

to satellite offices in Hook, Nottingham, Bedford and Welwyn. Resolve incidents with printers, copiers, scanners and mobile devices including iOS and Android phones. Maintain a first-class level of customer service ensuring that all customers are treated efficiently. Ensuring Helpdesk tickets are accurately logged and users are updated on the status of their helpdesk requests. Ensure the Helpdesk … all times. Educated to GCSE level including English and Maths or equivalent Ability to prioritize, multi-task and adapt to changes quickly Confident personality with awareness of providing good customer service Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications Excellent communication skills and telephone manner, being … leave plus bank holidays, rising by one each completed year (capped at 30) Flex buy/sell holiday scheme Life assurance Free private medical and dental after two years' service Retail/services discounts scheme Employee Assist Programme Season ticket loan Head office location has multiple perks including on site gym, free breakfasts, free onsite parking and onsite cafe More ❯

join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must … as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills/Experience required: Prior experience within a 2nd Line role Windows 11/O365 Administration and Support Providing proficient face to face engagement with customers. … diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the More ❯

join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must … as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills/Experience required: Prior experience within a 2nd Line role Windows 11/O365 – Administration and Support Providing proficient face to face engagement with customers. … diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the More ❯

IT Service Desk Analyst - Surrey (Hybrid, Permanent) Salary: £34,000-£43,000 | Immediate Start We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. This permanent role offers a hybrid working model and the opportunity to support IT services across a dynamic environment, delivering excellent technical support … and ensuring high levels of customer satisfaction. Key Responsibilities: Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues. Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service … and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity tools such as Microsoft Power Apps. Contribute to continuous improvement of IT processes and service delivery. Requirements: 5+ years' Service Desk or IT support experience in a busy environment. Strong knowledge of ITIL processes and practical application. Proven expertise in Windows 11 support More ❯

minute walk from Moorgate train station, you'll love the accessibility and dynamic environment! Role Overview: As the HubSpot CRM Manager, you will be at the forefront of enhancing customer engagement and driving CRM adoption across sales, marketing, and customer service teams. Your expertise will be key in supporting data-driven decision-making and aligning our CRM … evolve the HubSpot CRM strategy to align with business objectives.- Ensure seamless integration of HubSpot across departments and systems. System Management & optimisation: - Configure and maintain HubSpot modules (Sales, Marketing, Service).- Implement automation work-flows, lead scoring, and segmentation strategies.- Manage third-party integrations and troubleshoot system issues. Data & Reporting: - Maintain data integrity and hygiene across the CRM.- Develop … users.- Act as the go-to expert for HubSpot queries and best practises.- Create documentation and guides to support user adoption. Cross-Functional Collaboration: - Partner with sales, marketing, and customer service teams to optimise processes.- Support campaign execution and lead management strategies. Skills & Experience: 3+ years of hands-on experience managing HubSpot CRM. Strong understanding of CRM strategy More ❯

Pension + On the Job Training + Career Progress + Personalised Progression Are you an Engineer with mechanical system design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to … in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression. In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts. The ideal Mechanical Design Engineer … would have come from a mechanical design engineering background or similar, with experience building machines, looking to come off the tools in a customer facing role. The Role : Providing technical support to customers and clients over the phone and via email Processing new requests and returns for products and equipment Ability to understand and learn about new products The More ❯

while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first … and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic This apprenticeship is more than just a qualification its your launchpad into the … IT world. Youll complete: AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with More ❯

Administrator/Business Support Administration Assistant who has excellent administrative, organisational, time-management, customer service and communication skills is required for an award-winning IT Management Solutions company based in Worthing, West Sussex. SALARY: £23,873 - £25,000 per annum (depending on experience) + Benefits LOCATION: Worthing, West Sussex (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING … 00am to 17:30pm JOB OVERVIEW We have a fantastic new job opportunity for an Administrator/Business Support Administration Assistant who has excellent administrative, organisational, time-management, customer service and communication skills. Working as the Administrator/Business Support Administration Assistant you will handle a variety of office administration tasks, working closely with the Business Support Manager … greeting visitors Maintain office supplies and manage filing systems (both physical and digital) Perform general administrative duties and update contact lists Business Support Monitor Sales and Accounts inboxes Process customer orders, licenses, and maintenance requests with a focus on accuracy Manage all accounting transactions, including raising invoices, credit notes, and purchase orders, using QuickBooks Online Handle invoicing discrepancies and More ❯

ll be in charge of our logistics and warehouse operations. This super important role includes: Processing orders efficiently Coordinating warehouse activities Managing Logistical activities of the company Supporting the customer service team Hey there! We're looking for a Logistics Manager to join our team. You'll be super important in getting our shipments packed up just right … needed, as you step into the role, you will start monitoring the global logistics to ensure we always adhere to the latest guidelines Communication & Coordination Team Updates: Keep the customer service team informed on dispatch statuses and any delays. Courier Liaison: Work with couriers to resolve urgent delivery issues (e.g., rerouting parcels). Reporting: Provide detailed reports on … inventory discrepancies, stock shortages, customer behavior patterns, logistics trends, and courier costs to colleagues from upper management for informed decision-making. Warehouse Operations Workplace Maintenance: Keep the workspace clean and organised, adhering to health and safety protocols. Inventory Audits: Assist with weekly stock audits and cycle counts. Product Management: Label and store incoming products accurately. Requirements Communication: Good verbal More ❯

is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire. Key Responsibilities: Handle 2nd/3rd line issues, respond to ICT emergencies, and manage escalations. Resolve technical problems affecting school … Experience with cloud technologies such as Office 365 and Azure. Proven ability to lead installations of servers and networks. Excellent troubleshooting and decision-making skills during IT emergencies. Outstanding customer service and communication abilities (both verbal and written). Flexible, adaptable, and able to work independently while managing your own time effectively. Please apply for immediate consideration, interviews More ❯

+ On the Job Training + Career Progress + Personalised Progression Are you an Automation Engineer with mechanical system design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to … in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression. In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts. The ideal Automation Engineer would … have come from a mechanical design engineering background or similar, with experience building machines, looking to come off the tools in a customer facing role. The Role : Providing technical support to customers and clients over the phone and via email Processing new requests and returns for products and equipment Ability to understand and learn about new products The Person More ❯

minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to … actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain … operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies More ❯

Seeking a proactive and empathetic Customer Support Supervisor to lead a small team in delivering exceptional customer service. This role is ideal for someone who thrives in a people-first environment, balancing operational efficiency with a compassionate approach to customer engagement. Client Details This opportunity is with a fast-growing medium-sized company in the Technology sector … based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations. Description Key responsibilities of the Customer Support Supervisor include: Lead and support a small team of advisors, fostering a positive and collaborative working environment. Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. Use data and reporting tools to More ❯

Development Manager, you will proactively seek, identify and qualify new clients and revenue for the business and effectively convert lead opportunities. In doing so the role should deliver excellent customer service to all introducers, prospect clients, clients, internal and external stakeholders. As our FX Business Development Manager , we will reward you and your hard work with: Company car … of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Your responsibilities as our FX Business Development Manager will include: Building and maintaining new and existing relationships with introductory sources for example … our ideal FX Business Development Manager: Experience proven experience of working in a sales related environment Skills Numeracy and literacy; IT- Microsoft Office, in particular Excel; planning and organising; Customer service skills and ability to work alone whilst being a team player Full driving license Why us? We re in the business of relationships. Whether working together or More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform More ❯

Excellent written and verbal communication skills. Collaboration: Ability to establish and maintain strong professional relationships. Multi-tasking: Capable of managing multiple tasks in a fast-paced environment. Skills: Strong customer service, project management, and quality control capabilities. Education: Degree in a relevant IT subject or equivalent business experience. This is an exciting opportunity to be part of a … Excellent written and verbal communication skills. Collaboration: Ability to establish and maintain strong professional relationships. Multi-tasking: Capable of managing multiple tasks in a fast-paced environment. Skills: Strong customer service, project management, and quality control capabilities. Education: Degree in a relevant IT subject or equivalent business experience. This is an exciting opportunity to be part of a More ❯

required (SC + NPPV preferred) Responsibilities Handle incoming technical support incidents, requests, and changes for a Level 2 support service. Manage your personal call queue, ensuring timely updates and customer communication. Resolve a wide range of issues, from password resets to complex server queries. Escalate issues to 3rd Line support when required. Work closely with 3rd Line delivery teams … development, and project teams. Perform software builds/re-builds on PCs and laptops. Fix hardware faults and install client upgrades. Provide excellent customer service as part of a close-knit, highly skilled team of engineers. What we’re looking for Proven experience in IT support/technical support roles . Strong troubleshooting skills across hardware and software. … Experience with incident management and escalation. Excellent communication and customer service skills. Comfortable working in a shift-based, onsite environment . This is a fantastic opportunity to join a major, long-term programme with stability and progression potential. More ❯

commitment to a family-like atmosphere, where they are valued as more than just numbers. The company's dedication to innovation and continuous improvement, and its commitment to superior customer service, have created an impressive client base of some of the country's most impressive buildings. Our client has been at the forefront of commercial shading system installation … include - Appointment setting via telesales and Teams Regular and creative use of LinkedIn Strong organizational skills to effectively manage a multi-functional role Developing relationships through sales support and customer service Supporting the sales effort Following through on leads and enquiries Marketing and lead generation We will discuss the planned career development both through this process and in … the creativity to think outside of the box and the presence to manage large b-b projects. Outstanding organisational abilities Talented, enthusiastic team player with a strong commitment to customer care and a desire to develop A good cultural fit for the core company values We will give you a blank piece of paper, and in time, you can More ❯

with accuracy and attention to detail Travelling nationwide daily as part of the delivery and installation team Using hand and power tools to support installations and removals Delivering excellent customer service, acting as the face of the business Safely driving 3.5 Tonne vehicles to client sites Performing banksman duties to support safe vehicle manoeuvres What we're looking … for: Physically fit and comfortable with heavy lifting Full, clean UK driving licence Ambitious, motivated, and eager to learn new skills Excellent customer service and communication skills Flexible with working hours - early starts, late finishes, and regular overtime No criminal convictions (must pass a security clearance check) What's on offer: Permanent role with long-term opportunities Premium … overtime rates and bonuses - hard work is recognised and rewarded Supportive, family-run environment with a strong team culture Training and upskilling opportunities If you're hardworking, customer-focused, and looking for a role where you can build a career, we'd love to hear from you. Click apply now to our Van Driver Position to be considered INDRED More ❯