101 to 125 of 492 Customer Service Jobs in the South East

got 6 12 months hands-on experience or you re an established engineer with 3+ years in the field, we have exciting opportunities to join our growing Fire & Security Service Team. You ll be part of a business that puts safety, compliance, and customer service first. We deliver specialist fire detection, security alarm, door access, and life … your trade, enjoy solving technical challenges, and want to grow in a supportive, forward-thinking environment, we d love to hear from you. The Role You ll carry out service, maintenance, fault-finding, repairs, and installations across a range of Fire & Security systems. Working across counties, you ll ensure systems are safe, reliable, and compliant. Occasional visits (once every … Alarms Access Control Systems Warden Call or Telecare Systems Fault-finding and providing effective solutions on client sites Carrying out surveys, routine maintenance, and remedial works Working to strict service-level agreements (SLAs) and compliance standards Maintaining accurate records of work completed Liaising directly with clients, coordinators, and management to resolve issues Adhering to Health & Safety protocols and site More ❯

IT Service Delivery Manager Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for an experienced and customer focused IT Engineer to join their team in a Service Delivery Management and operational capacity based at their beautifully refurbished head office located perfectly in Chandlers Ford. My client is an ISO accredited growing … providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Role My client is seeking a commercially minded and experienced IT Service Delivery professional to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. … The ideal candidate will ideally have a background as an IT Support Engineer within First and Second Line IT Support but with a key focus on customer service and satisfaction, managing KPI’s and SLA’s and be experienced in Incident, Problem and Change Management and resolution. This individual will oversee and manage the service delivery within More ❯

technology sector as a First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role could be for you. Read … opportunity. Day-to-day duties of the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution … progress and expected resolution times. Contribute to the knowledge base by documenting solutions, workarounds and FAQs where applicable. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Good strong IT knowledge, an IT qualification would be desirable. Strong customer service and communication skills. More ❯

Client My technology client is a leading innovator in the tech space, committed to delivering exceptional IT services and solutions. They foster a collaborative environment where technical expertise and customer service excellence go hand in hand. Role Overview We are seeking a skilled 2nd Line Technical Support Analyst to join the IT Service Desk team. You will … multiple sites. Key Responsibilities Take ownership of support requests through to resolution, ensuring timely follow-up and closure. Diagnose and troubleshoot technical issues, escalating where necessary. Deliver high-quality customer service with clear and proactive communication. Set up and rebuild laptops and desktops. Install and configure IT hardware and software. Research, recommend, and implement new IT solutions and More ❯

We're hiring a Onsite Service Analyst!?? 5 days a week | 8:00am - 6:00pm at 240 Blackfriars Rd London? 3-month contract (with the potential of going perm) £300 per day | Inside IR35? Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to … a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting to … the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service More ❯

the market for an experienced Sage 200 Support Consultant to join their growing team. This is a fantastic opportunity to work with a well-stablished company that values expertise, customer service, and professional development. The Role You’ll provide technical support and guidance to clients using Sage 200 and associated add-ons, helping them get the most from … their systems. The role involves troubleshooting issues, resolving support tickets, testing bespoke solutions, and collaborating closely with internal teams to ensure an excellent customer experience. Person fit · Solid experience supporting Sage 200 (finance, commercials, manufacturing, CRM) · Familiarity with Sage 200 add-ons such as Sicon, Draycir, Eureka, or CIM. · Strong troubleshooting and SQL/database skills · Excellent communication and … customer service abilities. · Sage certifications are a plus. Key Responsibilities · Deliver remote support for Sage 200 and related products. · Diagnose and resolve software and configuration issues. · Manage and prioritise client support tickets effectively. · Test and deploy bespoke software solutions. · Keep up to date with Sage 200 updates and third-party add-ons. · Build strong relationships with clients and More ❯

deliver sales proposals documents to clients Maintain sales activity records and prepare sales reports via CRM Respond to sales inquiries and concerns by phone, electronically or in person Ensure customer service satisfaction and good client relationships Diligently follow up on all sales activity Identify and participate in sales events, show and exhibitions Monitor competitors, market conditions and trends … presentations (in-person and online) Clear articulation of complex IT solutions Performs well under pressure & goal oriented Education and Experience Proven track record to achieve sales targets Knowledge of customer service principles and practices of sales Knowledge of basic business principles Minimum 3 years’ experience in sales and/or account management Strong and proven experience in client More ❯

A leading healthcare regulator is seeking a Service Desk Engineer to join their Information Systems Operations team in London. SERVICE DESK ENGINEER Salary: £35,000 - £42,000Location: London A leading healthcare regulator is seeking a Service Desk Engineer to join their Information Systems Operations team in London. What you'll do: As a Service Desk Engineer … you will play a pivotal role in providing both remote and onsite technical support across multiple locations. Your day-to-day activities will involve troubleshooting service desk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows 10 & 11), Office 365 applications … internal teams and end users. Your ability to communicate clearly over the phone and via written channels will be essential as you log incidents and prioritise requests according to service level agreements. Administrative duties will form part of your routine to ensure the Service Desk runs smoothly. You will also contribute ideas for continuous improvement within the department More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics 365 Customer Engagement (D365CE) Analyst Programmer is a member of our client's … Microsoft Business Solutions' customer delivery team of D365CE centred solutions. The developer will assist in delivering the technical implementation and design of D365CE solutions. They will be working with both onshore and offshore development teams. The developer will also be involved in the development of integration solutions between D365CE and various third-party legacy systems for their clients. The … +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements A University graduate with relevant degree within a computing or business discipline A Microsoft Dynamics Customer Engagement Certification (2015, 2016 or 365) Minimum 3 years' experience working with Microsoft Dynamics Customer Engagement/CRM Online 2015, 2016 or 365 Minimum 3 years hands-on More ❯

Service Desk Engineer Location : Reading (Onsite) Shift pattern: Monday to Friday (8 hour shifts between between 7am and 7pm) KEY ACCOUNTABILITIES/ROLE PURPOSE This position is the first point of contact for users experiencing technical issues, providing timely and effective resolutions. The role encompasses a broad range of responsibilities, including troubleshooting hardware and software problems, maintaining user accounts … accounts, and network connections Document and prioritize user-reported incidents within the ITSM tool Document and prioritize user requests within the ITSM tool Ensure incidents are resolved within agreed service level agreements (SLAs) and escalate when necessary Ensure requests are completed within agreed service level agreements (SLAs) and escalate when necessary Identify knowledge gaps and flag them Updating … of knowledge articles Creation of articles Meet the required monthly threshold for call and ticket quality Improve on problem areas once highlighted by the Quality Manager Adhere to all service desk policies Adhere to all Ultima policies Keep up to date on all policies Keep to scheduled working hours ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE (Please select all competencies required for More ❯

the world of technology? Were looking for a motivated individual to join us as a Junior Application Support Analyst . This is the perfect opportunity for someone with strong customer service skills who wants to build a future in tech. Why Join Us? Clear Career Path: Start as a junior and progress into mid-level and beyond. Hybrid … Youll Do Provide support for our business applications. Troubleshoot issues and assist users with queries. Learn and grow your technical knowledge alongside experienced professionals. What Were Looking For Previous customer service experience (essential). An interest in technology and problem-solving. Understanding of merchant business processes (purchase and sales cycle) is a bonus. Strong communication skills and a More ❯

helping organisations unlock the full potential of Dynamics 365 and the Power Platform through expert customisation, integration, and solution delivery. Key Responsibilities: Strong hands-on experience extending Dynamics 365 Customer Engagement in Sales, Customer Service, Marketing (Customer Journeys), or Field Service Proven ability to build C# plugins and JavaScript customisation's for advanced logic and More ❯

CE & Power Platform Proven experience with C#, JavaScript and Low-code solutions. Excellent stakeholder engagement and communication skills Extensive knowledge of one or more of core modules - Sales, Customer Service, Field Service or Customer Insights. Benefits Starting Salary - £85k-£95k dependent on experience. Flexible, Hybrid working model. Private Healthcare, enhanced pension contributions and more More ❯

break into B2B tech sales? We’re hiring a Sales Executive to join our clients high-energy team. Whether you're early in your sales career or transitioning from customer service or B2C, this is your chance to level up in a fast-paced, target-driven environment. What you’ll be doing: 💡 Prospecting and generating new business opportunities … pipeline and celebrating every win What we’re looking for: 🔥 Ambition and drive to exceed targets 🗣️ Confident communicator who thrives on challenge 🎯 Resilience and hunger to learn 💼 Experience in customer service, retail, or B2C sales is a plus What you’ll get: 💸 £25,000 base salary + commission (£60K OTE) 🚀 Fast-track career development and mentoring ✈️ Regular incentive More ❯

services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any … complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to support settlement performance. MAIN RESPONSIBILITIES: Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met. Work closely with suppliers … Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls). Get involved with future contractual negotiations and support the effective delivery of this. Collaborating across the business More ❯

North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Working as a Finance Consultant within the Implementation Department of Klipboard following our corporate Consultant Charter to deliver consultancy services to our customers. To assist in the demonstration … business discovery, installation, training and implementation of Klipboard systems at customer sites delivering consultancy services. Part of the role will require you to work out of the Hungerford office or remotely to investigate, progress and resolve Finance customer support calls. You will also be involved with working with our in-house Development team to produce detailed, accurate system … specifications or undertake system testing. To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software. The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Scotland and Ireland More ❯

Customer Support Executive Customer Operations Team – Geospatial Division Farnborough, UK - Hybrid About the role This is a fantastic opportunity for an individual with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining … from candidates able to start quickly, with a level head and a keenness to learn. Reporting directly to the Head of Operations, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will … Product Support desk to ensure first responses are prompt and appropriate • Assisting the sales team with the generation of quotations and in some instances supplying these directly to the customer, raising invoices, processing payments and contracts • Raising purchase orders as required across the division • Working to support project managers and consultants with project delivery administration. • Liaising with suppliers to More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the … sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in following More ❯

Service Support Lead – Sevenoaks | £25k + Benefits | Hybrid Are you a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll … do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve service quality Technical awareness a … plus Why you’ll love it: Hybrid working – part office, part home 25 days holiday, increasing with service Private medical, wellbeing support, eye care, and more If you’re ready to lead, inspire, and make an impact , apply today More ❯

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Basingstoke. This is a full time, fixed term role until December 2026 . The starting salary is £39,000 - £45,000 depending on experience. The Role: This IT Service Local Delivery Analyst role will be primarily responsible for all aspects of our … Joiners, Movers and Leavers (JML) process. This will include laptop builds, account creation, the return of equipment, and updating our CMDB. You'll also support with our IT Service - Local Delivery when needed. The role will be based in the office 5 days a week. What we need from you: As an IT Service Local Delivery Analyst you … ll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service More ❯

Validate solutions within and beyond Dynamics 365 CE, recommending alternatives such as Power Apps when appropriate Essential Skills & Experience Proven experience implementing and customising Dynamics 365 CE modules: Sales, Customer Service, Marketing (Customer Journeys), and Field Service Ongoing development within Dynamics 365 CE and the Power Platform Ability to design and deliver client-centric solutions using More ❯

in delivering mission- and business-critical application services to our internal customers. Reporting to the Managed Services team , you will ensure exceptional technical support with a strong focus on customer satisfaction, service quality, and efficiency. This position is integral to our Production Support department , requiring a versatile skill set to support various applications within our clients Commerce Engineering … products portfolio. We seek candidates who are deeply passionate about technology, dedicated to delivering outstanding customer service, and thrive in dynamic, high-paced environments. About You: Customer interaction skills Excellent written and verbal communication skills Managing support work independently with occasional support from additional AMs. Strong technical skills and exceptional organizational skills A collaborative utility player mentality More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview This role is kingpin to our client's customer delivery of Microsoft Dynamics 365 solutions. … At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service; Strong exposure to presales; Conducting interviews to hire talent; Mentoring juniors; Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents … activities as required including building demo and proof of concept solutions for various client presentations; Work on the creation of Dynamics 365 solutions and industry templates; Meet and exceed customer expectations of business knowledge, skills and behaviour; Identify business/project/support risks and mitigate or communicate as necessary; Communicate progress updates to relevant parties both formally and More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview This role is kingpin to our client's customer delivery of Microsoft Dynamics 365 solutions. … At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service Strong exposure to presales Conducting interviews to hire talent Mentoring juniors Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents … activities as required including building demo and proof of concept solutions for various client presentations; Work on the creation of Dynamics 365 solutions and industry templates; Meet and exceed customer expectations of business knowledge, skills and behaviour; Identify business/project/support risks and mitigate or communicate as necessary; Communicate progress updates to relevant parties both formally and More ❯

least 1 year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA More ❯