201 to 225 of 528 Customer Service Jobs in the South East

first point of contact for IT support requests by telephone, email, helpdesk and in person • Log, prioritise, investigate and resolve incidents and service requests within agreed service levels • Escalate complex technical issues where appropriate • Configure, deploy and support computers, laptops, printers, mobile devices and peripherals • Deliver IT inductions … access management • Support document management, legal and practice management systems • Set up meeting rooms, video conferencing and audio-visual equipment • Maintain accurate IT service management records • Carry out software installations, updates, system checks and equipment builds • Support employee onboarding and offboarding, including hardware and account setup • Maintain IT asset ...

Join a global facilities management leader supporting major commercial clients across a high-performing technical environment. We’re looking for a customer-focused professional with proven HVAC sector experience to become a key link between customers, engineers and operational teams. You’ll manage service requests, coordinate engineers, resolve … customer queries, track jobs and ensure excellent service levels from initial request through to resolution. We’re looking for: • HVAC/building services experience – essential • Customer service, helpdesk or service coordination experience • Experience working with engineers or technical teams • Strong communication and relationship-building skills ...

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts. c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits. We are looking for a Data Centre Service Desk Engineer … hours, that customers’ Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers. MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO: Receive ...

groups, third parties, external suppliers and academia to develop concepts and MVPs. You’ll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You’ll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy … functional design.Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality.Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood.Be credible, influential and a team-player. ...

Field Service Engineer EPoS & IT Support Portsmouth Area Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutionsfrom helpdesk to rapid on-site response. We proudly support some of the UKs most recognisable brands across Retail, Hospitality … Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime opportunities Full uniform ...

status checks, and initial incident response. All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Complex server, network and security design/build activities, SOC operations, and large-scale IT project management are outside the scope of this … incidents, including initial investigation, containment support, evidence collection and escalation according to the agreed process Support day-to-day IT element configuration and service delivery activities within the customer environment. Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment. Install, configure ...

Location: Horsham (On-Site) Hours : Full-Time, MondayFriday (37.5 hrs) 9am-5:30pm About the Role Join our growing technology business as a Customer Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. Youll handle key admin processes, spot trends, streamline workflows … play a vital role in delivering an exceptional customer experience. If youre organised, tech-savvy and enjoy improving processes, youll thrive here. Key Responsibilities Coordinate daily Managed Services workflows with accuracy and efficiency Manage and improve data collection and validation Monitor service usage trends and escalate issues early ...

Title:Senior IT Customer Support Analyst, Desktop SupportKBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and technical leadership across enterprise desktop services throughout the United Kingdom and supported regional locations. Acting as a senior escalation point, this role is responsible for resolving complex … user computing issues, supporting Microsoft-based technologies, and ensuring the delivery of high-quality support services aligned with established service objectives.The successful candidate will also provide leadership and guidance to support personnel, contribute to service improvement initiatives, and collaborate with infrastructure, security, network, and business teams to enhance ...

equivalent)? If so, we're recruiting for the perfect Permanent position for you. Our client would like to recruit a professional, proactive and customer-focused individual to join their team as a Web Customer Support & Product Specialist . Reasons to work at this company: Village location Beautiful farm … first point of contact for customers, providing expert support, product guidance and training, while working closely with internal teams to continually improve the customer experience. Your key responsibilities would be to: Serve as the first line of support for customer enquiries via phone, email, and online support channels. ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

advisor relationships with key decision makers through face-to-face engagement.Form and execute strategic account plans to drive growth and deliver value.Negotiate high-value customer opportunities with confidence and credibility.Identify incremental business opportunities through strong customer relationships.Coordinate internal resources across sales, operations, and specialist business units.Lead board-level … engagement activity aligned to customer objectives.Deliver value propositions that balance customer needs with margin expectations.Gather insights through account profiling and analysis to maximise opportunities.Ensure accurate reporting and pipeline management in CRM systems.Promote and drive adoption of TD SYNNEX’s e-commerce platform (InTouch).Maintain and improve customer ...

sector properties. The Role Our client is seeking an experienced and enthusiastic multi-skilled Security Engineer to join their established and growing team. The Service Engineer will be responsible for maintaining and servicing security systems in line with customer requirements and industry standards while delivering excellent customer service. Key Responsibilities Service and maintain intruder alarms, CCTV, fire, and access control systems (including Avigilon, Texecom, AJAX, and Advanced). Carry out corrective and preventative maintenance across fire and security systems. Respond to service calls and faults across various systems. Conduct annual service visits ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Mobile support team The Mobile Support … Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus’s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this ...

technical analysis who wants to develop their skills in enterprise software, reporting, process improvement and digital transformation. You'll work alongside experienced consultants, supporting customer environments, resolving technical issues, assisting with system upgrades and migrations, and helping organisations improve the way they manage and optimise their business processes. Responsibilities … projects, including testing and validation activities. Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required. Participating in customer meetings, workshops and technical discussions. Maintaining support documentation, knowledge articles and configuration records. Working with internal teams, software vendors and implementation partners to deliver ...

Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context The role sits within a central operations … provides a single view of operational performance across UK Retail. The successful candidate will work closely with Broking Operations, Sales, Proposition, Centres of Excellence, Customer Experience, and platform teams to ensure insight is accurate, actionable, and operationally relevant. Key Responsibilities • Deliver timely analysis on broking performance, productivity, handling activity ...

Sales Support Coordinator to join their thriving team based in Chessington. As a key member of the team, you will be instrumental in enhancing customer relationships and ensuring seamless communication between customers, suppliers, and internal teams. What's in it for you? Contract Type: Permanent, Full time Working Pattern … plus BH, flexi-working and a chance to increase holiday days, pension and much more! Start Date: ASAP Your Key Responsibilities : Deliver high-quality customer service and proactively seek feedback. Handle customer inquiries through emails and phone calls. Create, manage, and distribute quotations to support the sales ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role in helping … improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence and use creative ...

professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Invictus Academy Croydon. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical … support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting ...

someone with hands-on experience in bicycles, garden machinery, small engines, automotive, tools, or similar products who is looking to transition into a customer-focused, office-based role. Day-to-day of the role: Provide technical support to dealers, customers, and internal colleagues via telephone, email, and CRM. Investigate … faults and help identify appropriate solutions. Advise on repairs, servicing, and product maintenance. Support warranty and product-related enquiries. Liaise with workshop and service teams to ensure queries are resolved efficiently. Build strong customer relationships through excellent service and communication. Maintain accurate records and case notes. Required ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team The Service … working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous Service Desk experience with exposure to Microsoft and connectivity technologies • Familiarity with general Customer Service handling relationships & CRM systems • Understanding of router function ...

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

Support Engineer your role will include: Acting as the first point of contact for IT issues, handling tickets professionally, promptly and with a strong customer-service focus. Logging, categorising and prioritising incidents and service requests in Zendesk, managing the ticket queue and keeping users updated throughout. Resolving … help resolve recurring issues faster. Requirements Minimum 18 months technical support experience at 1st line, in an in-house IT team or a managed service provider (MSP) Good technical knowledge and experience of IT Environments Ability to provide clear advice to non-technical aware customers (either internally or externally ...

supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service ...