Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving … clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation … on standby for out-of-hours calls and tickets during designated on-call shifts. Address urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems More ❯
technical excellence, delivery leadership, and consultative stakeholder management. Key Responsibilities Lead solution architecture and delivery of Dynamics 365 and Power Platform solutions across Sales, CustomerService, Marketing, Power Pages, and related tools Own technical governance and product direction, ensuring scalable and sustainable design Collaborate with technical and non … Dynamics 365 components using plugins, workflow assemblies, JavaScript, and Azure-integrated functionality Design and implement solutions across Power Apps, Power Automate, Logic Apps, Azure Service Bus, Azure Functions, WebJobs, and Power BI Drive agile delivery practices (Scrum), ensuring continuous improvement and collaboration within cross-functional teams Support pre-sales … development Contribute to internal capability and practice growth Required Experience Extensive hands-on experience architecting and delivering solutions using Microsoft Dynamics 365 CE (Sales, CustomerService, Marketing) and Power Platform Strong skills in Power Automate , Power Apps , Power Pages , Azure Functions , LogicApps , and Service Bus Proven experience More ❯
technical excellence, delivery leadership, and consultative stakeholder management. Key Responsibilities Lead solution architecture and delivery of Dynamics 365 and Power Platform solutions across Sales, CustomerService, Marketing, Power Pages, and related tools Own technical governance and product direction, ensuring scalable and sustainable design Collaborate with technical and non … Dynamics 365 components using plugins, workflow assemblies, JavaScript, and Azure-integrated functionality Design and implement solutions across Power Apps, Power Automate, Logic Apps, Azure Service Bus, Azure Functions, WebJobs, and Power BI Drive agile delivery practices (Scrum), ensuring continuous improvement and collaboration within cross-functional teams Support pre-sales … development Contribute to internal capability and practice growth Required Experience Extensive hands-on experience architecting and delivering solutions using Microsoft Dynamics 365 CE (Sales, CustomerService, Marketing) and Power Platform Strong skills in Power Automate , Power Apps , Power Pages , Azure Functions , LogicApps , and Service Bus Proven experience More ❯
position will act as an initial point of contact so the applicant should be professional, friendly and possess a good telephone manner and exceptional customerservice skills. KEY RESPONSIBILITIES Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or … of sources. Manage patient appointment across multiple clinic locations and actively support clinical staff in managing their diaries and administrative duties Develop in depth service knowledge and offer information about services to clients. Maintain accurate and up to date client records, billing details and appointments using the companies practice … liaising with suppliers and outsourced departments as required. Undergo fire warden training to ensure clinic is safe and legal REQUIRED EXPERIENCE/QUALIFICATIONS Exceptional customerservice skills and a proven track record of delivering service beyond expectations Polite and confident telephone manner Possess a 'can do' attitude More ❯
We're looking for someone who's passionate about people, performance, and problem-solving to join us as a Technology CustomerService Team Leader. If you're someone who thrives in a fast-paced environment, loves helping others succeed, and knows how to keep things calm when tech … improving how we work. You'll also be the go-to person when things escalate-whether that's a major incident or a new service being rolled out. This isn't just about managing a team-it's about inspiring one. You'll be coaching and developing your team More ❯
We're looking for someone who's passionate about people, performance, and problem-solving to join us as a Technology CustomerService Team Leader. If you're someone who thrives in a fast-paced environment, loves helping others succeed, and knows how to keep things calm when tech … improving how we work. You'll also be the go-to person when things escalate-whether that's a major incident or a new service being rolled out. This isn't just about managing a team-it's about inspiring one. You'll be coaching and developing your team More ❯
capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Hands-on experience supporting C-Level Executives An exceptional level of customerservice and confidentiality Due to the varied nature of the role, it may be subject to enhanced referencing or vetting As part of … highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. As an elite engineer within … executive management team. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customerservice - leaving each ticket not only resolved, but with a smile on the VIP's face - a job well done. This is a More ❯
their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop … an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customerservice, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to … problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customerservice experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active Directory and Exchange Full UK driving More ❯
documents required for trip planning. Verify the eligibility of aircraft to fly internationally. Ensure the safe and legal coordination of scheduled flights. Provide exceptional customerservice to internal and external customers. Understand and interpret applicable regulations to ensure compliance. Assist in arranging crew hotels and transportation internationally as … required. Monitor weather and other events that could impact aircraft operations. Assist with research of flight and service deviations. Report non-compliance observations related to safety, security, or quality issues. Make rapid decisions concerning safety, regulations, and operational economy. Ensure efficient and timely communication of all international flight details. … Notify relevant teams of any unforeseen situations or changes in international flights that may affect operations. Provide exceptional customerservice to internal and external customers. EDUCATION & EXPERIENCE Bachelor's degree (B.A.) or related experience and/or training; or an equivalent combination of education and experience. Dispatch License More ❯
Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which … a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions. What You'll Do: Utilize your … problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions. Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience. Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution. More ❯
This role focuses on helping existing partners through every stage of our growth process from introduction and training to ongoing support and top-tier customerservice while also bringing new partners on board within the assigned territory. Collaboration is at the heart of it, working alongside partner businesses … products and services to their customers to agreed personal targets. •Actively recruiting new partners, positioning our products and services uniquely to their business and customer base to agreed personal targets. •Ensure effective territory planning and prioritise sales activities and customer contact towards achieving agreed business and sales targets. … looking for: •Experience within the UK vet sector is essential. •Existing field sales experience required with proven approach to meeting sales targets, objectives and customerservice KPI s •Full knowledge and terminology to discuss pet health and welfare •Exceptional relationship management demonstrating the skills necessary to develop and More ❯
market trends, and establishing relationships with potential clients. Daily tasks include conducting market research, preparing financial forecasts, developing and delivering presentations, and providing exceptional customerservice to ensure client satisfaction and long-term partnerships. Qualifications Experience in New Business Development and Finance Strong Analytical Skills Excellent Communication Skills … Dedicated to providing outstanding CustomerService Ability to work on-site in the London Area, UK Bachelor's degree in Business, Finance, or related field Previous experience in the fintech industry is a plus Proven track record of meeting or exceeding business development goals More ❯
market trends, and establishing relationships with potential clients. Daily tasks include conducting market research, preparing financial forecasts, developing and delivering presentations, and providing exceptional customerservice to ensure client satisfaction and long-term partnerships. Qualifications Experience in New Business Development and Finance Strong Analytical Skills Excellent Communication Skills … Dedicated to providing outstanding CustomerService Ability to work on-site in the London Area, UK Bachelor's degree in Business, Finance, or related field Previous experience in the fintech industry is a plus Proven track record of meeting or exceeding business development goals More ❯
Guildford, England, United Kingdom Hybrid / WFH Options
Talogy
primarily responsible for supporting customers and colleagues throughout various stages of client projects. People in this role are the front-line providers of excellent customerservice to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to … requests for client support, with the aim of ensuring satisfactory resolutions for all parties. Providing technical support to client projects as assigned. Running managed-service projects on Talogy platforms with limited support, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an … issues, and liaising with clients to get these resolved in a timely manner. Providing feedback on client implementations to colleagues in other departments. Meeting service level agreements (SLAs) in their region. Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools More ❯
Guildford, England, United Kingdom Hybrid / WFH Options
Talogy
primarily responsible for supporting customers and colleagues throughout various stages of client projects. People in this role are the front-line providers of excellent customerservice to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, and Software Engineering to … requests for client support, with the aim of ensuring satisfactory resolutions for all parties. Providing technical support to client projects as assigned. Running managed-service projects on Talogy platforms with limited support, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an … issues, and liaising with clients to get these resolved in a timely manner. Providing feedback on client implementations to colleagues in other departments. Meeting service level agreements (SLAs) in their region. Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools More ❯
microwave networks. What we are looking for: Were looking for proactive, tech-curious, competent and dynamic individuals with excellent communication and problem-solving skills. Customerservice focus is a must have as well as a methodical approach with great attention to detail. Youll also need to remain calm … areas of the navigation systems sensor estate. Contribute to the development and progression of colleagues within the whole team. Work in accordance with agreed service levels, department processes, policies and procedures. Qualifications and Education Requirements: Degree in an electronic engineering or related discipline. Minimum 5 years hands on experience … working and efficient use of time and resources. Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills. Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota More ❯
microwave networks. What we are looking for: Were looking for proactive, tech-curious, competent and dynamic individuals with excellent communication and problem-solving skills. Customerservice focus is a must have as well as a methodical approach with great attention to detail. Youll also need to remain calm … areas of the navigation systems sensor estate. Contribute to the development and progression of colleagues within the whole team. Work in accordance with agreed service levels, department processes, policies and procedures. Qualifications and Education Requirements: Degree in an electronic engineering or related discipline. Minimum 5 years hands on experience … working and efficient use of time and resources. Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills. Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota More ❯
Field Service Engineer Are you a hands-on engineer who enjoys variety, travel, and problem-solving? Join a growing company at the forefront of technology used in eye care clinics across the UK. Industry experience is not required – full training will be provided. Key Responsibilities Install, service, and … repair equipment at customer sites Perform fault-finding on devices Deliver remote technical support to resolve basic issues Liaise with clients to manage on-site visits and ensure timely service delivery Support industry exhibitions and customer training events when required Complete service documentation and maintain accurate … records Ensure compliance with safety protocols and correct handling of equipment Candidate Profile Background in electrical or electronic field service engineering Competent with diagnostic tools and comfortable troubleshooting in the field Able to install software, resolve issues, and support basic networking Excellent communication and customerservice skills More ❯
Field Service Engineer Are you a hands-on engineer who enjoys variety, travel, and problem-solving? Join a growing company at the forefront of technology used in eye care clinics across the UK. Industry experience is not required – full training will be provided. Key Responsibilities Install, service, and … repair equipment at customer sites Perform fault-finding on devices Deliver remote technical support to resolve basic issues Liaise with clients to manage on-site visits and ensure timely service delivery Support industry exhibitions and customer training events when required Complete service documentation and maintain accurate … records Ensure compliance with safety protocols and correct handling of equipment Candidate Profile Background in electrical or electronic field service engineering Competent with diagnostic tools and comfortable troubleshooting in the field Able to install software, resolve issues, and support basic networking Excellent communication and customerservice skills More ❯
our business—visiting residential properties to install, test, and activate full fiber (FTTP) broadband services. Key Responsibilities: Install fiber optic cables and equipment at customer premises Ensure proper routing of internal and external cabling Configure and test routers and other networking devices Deliver excellent customerservice while … times What We’re Looking For: Previous experience with FTTP installations or similar telecom field work Knowledge of fiber splicing and network configuration Strong customerservice and communication skills Ability to work independently and solve problems on the job Full UK driving license (or relevant country equivalent) Relevant More ❯
our business—visiting residential properties to install, test, and activate full fiber (FTTP) broadband services. Key Responsibilities: Install fiber optic cables and equipment at customer premises Ensure proper routing of internal and external cabling Configure and test routers and other networking devices Deliver excellent customerservice while … times What We’re Looking For: Previous experience with FTTP installations or similar telecom field work Knowledge of fiber splicing and network configuration Strong customerservice and communication skills Ability to work independently and solve problems on the job Full UK driving license (or relevant country equivalent) Relevant More ❯
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customerservice and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in … the Job: Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system Provide 1st class customerservice to clients over the phone Look to drive continuous improvement to team processes and procedures Carrying out hardware-related tasks Achieve and … Cycle to Work scheme Life assurance Tech scheme Desired Qualities, Skills and Knowledge: An interest and passion for IT. Motivated to learn and grow. Customer care skills. Ability to build good relationships with others. A basic understanding of how to use Microsoft Office/O365 applications. Organisation and time More ❯
Employment Type: Advanced apprenticeships, Work From Home
promoting and improving the i4B brand and developing resident engagement, with a continuous drive to enhance tenant satisfaction. Principal Accountabilities and Responsibilities: Tenant Management & CustomerService: Be the face of the landlord, providing high-quality customerservice, taking ownership of tenancy management and tenant requests, and … Provide accessible tenancy management to residents of the council-owned housing companies. Stakeholder Collaboration: Lead communication with stakeholders, delivering a seamless 'one team' landlord service, including setting up and managing professional meetings for complex issues. Record Keeping & Data Management: Maintain accurate, real-time records of all resident interactions, holding More ❯
in office. Reporting to the Billing Operations Manager, the Billing Coordinator is an integral role in ensuring Billing accuracy. He/She brings good customerservice, problem solving and business partner skills to work with Sales, our Billing Specialists and other key stakeholders to ensure order processing and … ensure order can be ‘booked’ Troubleshoot and resolve order management and billing issues to support meeting cash collection targets; Responsible to effectively manage internal customer/stakeholder inquiries on billing processes, internal controls and policies; Responsible to follow all internal controls and policies related to order processing and billing … and Experience: Minimum 2+ years’ experience in relevant environment; global billing experience in the software services, or high-tech industry or relevant education Good customerservice experience Good working knowledge of billing systems and Microsoft products. Knowledge in SAP, Sales Force would be an advantage Good working knowledge More ❯
london, south east england, united kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early … stage client engagements and shape go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE … 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, CustomerService, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills More ❯