201 to 225 of 613 Customer Service Jobs in the South East

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role … a degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control … technology/applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

apply.* To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through … and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you'll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What … will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active Directory - password resets, user creation, and account management* Basic troubleshooting skills for hardware, printers, and networking issues* Excellent communication skills and a professional, customer More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/… within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly … Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at https://snapfinance.co.uk/careers Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: CRM Management & Administration Own the day-to-day management & maintenance of HubSpot CRM across all hubs (Marketing, Sales, Service & Operations). Implement and manage user roles, permissions, workflows, properties, lists, views, pipelines, and integrations. Maintain data integrity through regular deduplication, clean-up, and standardisation processes. Ensuring we keep our marketing asset contacts under the agreed purchase levels. Ensure More ❯

QiO Technologies is looking for an ambitious, customer facing, Director of Engineering Services Delivery who will be responsible developing and validating innovative engineering solutions and directing senior development engineers to achieve outstanding customer success. The role requires previous experience in the IoT, Industrial and software sector as well as knowledge across one or multiple vertical industries such as … Manufacturing, Aerospace, Steel, Glass, Oil & Gas. Job Responsibilities - Overall responsibility and accountability for QiO customer service delivery. - Ensure the management of service delivery processes, across key functional areas: 1. Pre-Sales Accelerator 2. Engineering 3. Common Services 4. Project management 5. Data science - Manage a team: performance management and interpersonal communication duties. - Collaborate with senior staff to … meet deliverables timeframe. - Provide regular progress, roadblock, and opportunity reports to senior management. - Ensure customer issues, communications, workshops are planned and managed. - Work with delivery partners and partner ecosystem. Job Requirements Minimum: BSc/BEng in Engineering or Computer Science. Preferred: An advanced degree in Engineering and knowledge of mechanical and/or electrical control systems preferred. 10+years' experience More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast … growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data … Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes More ❯

ServiceNow Developer Location: UK-Based | Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast … growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data … Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: Applicant must have a full valid UK drivers' licence , own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and More ❯

We have an exciting opportunity for a Field Service Engineer covering the South East for one of our clients on a full-time permanent basis. Summary of the Field Service Engineer role Salary: up to £36k plus car etc Location: South East England with travel into Central London Type of Contract: Permanent, Full time Hours: Monday Friday, & third … England so you must be based ideally in the Reading area and be happy to travel into central London at least 3 days per week. Responsibilities of the Field Service Engineer Install, maintain and repair company equipment on client sites Carry out routine inspections and preventative maintenance activities Diagnose & troubleshoot technical issues related to mechanical & electrical systems, including computer … control systems Support with administrative requirements Forge good working relationships with all customers, other engineers and members of the Service Department Requirements for a successful Field Service Engineer Mechanical and Electrical Engineering experience, including fault finding to mechanical component level. Understanding of computer systems and electronic controls is essential. A qualification in mechanical and electrical engineering pis referred More ❯

AV Service Engineer (Crestron/Control 4/Lutron) £40,000 - £45,000 + Flexitime + Office + Site Based + Travel Allowance + Overtime + Progression + Training London Are you an AV service engineer or do you have a Home Systems background and are looking to propel your career within a well-established 'smart home systems … a candidate with a strong AV, BMS or smart systems background, who is ambitious and motivated. CEDIA certified candidates are highly desirable and encouraged to apply. The Role: Field Service Engineering: Respond to AV service callouts, diagnosing, resolving and documenting faults to the client's satisfaction Preventative Maintenance: Conduct regular maintenance visits, followed up by documentation to ensure … systems Installation Support: Assist with site surveys, small AV installations and upgrades, followed up by documentation). Administrative Duties: Manage incoming calls and email requests from clients and update service tickets, time billing, in a timely manner Remote Client After Care: Providing remote troubleshooting, diagnosing, resolving and documenting faults to the client's satisfaction The Person: Experience in servicing More ❯

evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from … you! To apply for the role of Sage X3 Support Consultant you must have: 1. Customer support experience in resolving software issues 2. Experience of Sage X3 customer support 3. The right to live and work in the UK on a permanent basis About the role Our client is looking for a dedicated Support Consultant to join their … manage support calls effectively, addressing quick wins and urgent issues as they arise Log and maintain accurate, detailed records for all support interactions from start to finish Advocate for customer satisfaction, contributing to retention and long-term business growth Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting Spot recurring issues and work with the More ❯

evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from … you! To apply for the role of Sage X3 Support Consultant you must have: 1. Customer support experience in resolving software issues 2. Experience of Sage X3 customer support 3. The right to live and work in the UK on a permanent basis About the role Our client is looking for a dedicated Support Consultant to join their … manage support calls effectively, addressing quick wins and urgent issues as they arise Log and maintain accurate, detailed records for all support interactions from start to finish Advocate for customer satisfaction, contributing to retention and long-term business growth Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting Spot recurring issues and work with the More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it. The Support Analysts will form part of the?MDM team, working within our 2nd line service … Keynes?or?Nottingham sites and youll need to be based onsite 5 days per week. These roles are key in assisting with the transition and onboarding of a new customer account, with a view to continuing into BAU once the service goes live. Analysts will manage and support End User Devices as part of the service desk … Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and update mobile support documentation and procedures More ❯

We are working on behalf of a well-established and growing IT services company to recruit an experienced and highly capable Service Desk Engineer . Based in High Wycombe, Buckinghamshire, this is a fantastic opportunity to join a forward-thinking business that values organisation, initiative, and a strong team culture. This role of Service Desk Engineer in High … confident and proactive professional who thrives in a fast-paced environment, enjoys variety, and takes pride in ensuring an office runs smoothly and efficiently. Duties for the role of Service Desk Engineer in High Wycombe, Buckinghamshire include: Provide 1st and 2nd line support for a wide range of IT issues, including hardware, software, networking, and cloud-based services Respond … to support tickets via phone, email, and ticketing systems, ensuring timely resolution and excellent customer service Configure and deploy laptops, desktops, mobile devices, and user accounts Maintain and update system documentation and internal knowledge base Assist with onboarding/offboarding, patch management, and general IT administration Work closely with senior engineers on escalated tickets and small projects What More ❯

Experience & Qualifications Experience of and a high level of competence in, administrative tasks gained through working in an office-based or other relevant environment. Experience of stakeholder management and customer service provision. An understanding of the principles of data protection and a strong commitment to confidentiality and discretion when handling sensitive personal or organisational data. A high level … of competence with MS Office 365 products, including MS Word and MS Excel. A proven ability to deliver an 'at volume' service consistently and at pace, whilst adhering to service and policy standards. Desirable Capabilities A background in personnel security, particularly a knowledge of either background screening or National Security Vetting processes and administration tasks. Experience in delivering More ❯

per annum Hours: Monday to Friday, 8:00 AM – 4:30 PM (1 hour paid lunch) Role Summary: As the Tech Centre – Team Leader , you will support the UK Service & Installation Manager and the Installation Manager in overseeing the daily operations of the Tech Centre. Your primary responsibility is to manage and coordinate the technical warehouse operatives, ensuring that … site. Uphold Health & Safety policies and contribute to ISO9001 & ISO14001 standards. System & Stock Control: Maintain high accuracy in record-keeping across multiple systems (Oracle, FM, DEMS, Elton). Manage customer toolkits, consumables, and stock control procedures. Perform and support stock checks, audits, and investigations of damaged/missing stock. Update and maintain equipment configurations and job tracking systems. Customer & Engineer Support: Liaise with internal coordination teams for smooth job flow. Assist visiting customer engineers and escalate service issues when necessary. Create Bills of Materials (BOM) for new demo systems. Complete engineering timesheets accurately and promptly. Continuous Improvement: Recommend process improvements and system enhancements. Support audit processes (internal/external) and ensure KPI reporting is up to More ❯

of complete, bespoke managed IT, communication, and network security solutions for businesses of all sizes for over 10 years. Due to continued growth and increasing demand from a diverse customer base, we are now looking for a Field Service Engineer to join our expanding team. Job Profile We are seeking a skilled Field Service Engineer with demonstrable … experience in CAT cabling installation, testing and troubleshooting , ideally within IT environment.This is a field-based role that demands strong technical ability, attention to detail and a customer-focused attitude. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites within 1hr of the office. Key Responsibilities Provide onsite technical support, troubleshooting … function of the role Install, configure, and support IT hardware, software, and network systems Collaborate with internal teams to escalate and resolve complex issues quickly and effectively Deliver excellent customer service, ensuring high levels of satisfaction Maintain accurate documentation for all work completed Ensure all systems and services meet SLAs and client expectations Skills & Experience Significant hands-on More ❯

individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams to align and enhance service … preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets. Source and specify IT hardware and software, negotiating the best prices and terms. Handle bookings, account documentation, and general administrative tasks efficiently. Problem Solving & Client Advocacy Act as … teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and More ❯

intensive environment. Responsibilities Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects Developing detailed project plans to guide clients … performance to ensure timely delivery Compiling and submitting project status reports to clients, management and other stakeholders Working effectively with relevant stakeholders for efficient project implementation Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is … by working independently on projects Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications Excellent analytical and problem-solving skills SQL Excellent customer relationship and interpersonal skills Ability to work under pressure and make hard decisions required to achieve project objectives Requires strong written and verbal communication skills Ability to independently work More ❯

1st Line Support Technician I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment. Responsibilities Act as the first point of contact … for inbound technical support requests Log, manage, and resolve service cases using ITSM tools Maintain high levels of professionalism and service standards Support the development of internal knowledge bases and user guides Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more Requirements Minimum 1 year experience in a Managed Service Provider … MSP) environment (preferred) Strong communication skills and a customer-first approach Excellent attention to detail and organisational abilities Willingness to work paid overtime when required A genuine interest in technology and collaborative team culture Package Includes Competitive salary: £27,000-£30,000 Annual bonus of up to 5% 22 days holiday, increasing to 25 days with tenure Company laptop More ❯