226 to 250 of 781 Customer Service Jobs in the South East

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will … be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

Our client is recruiting for a Field Service Engineer who is passionate about precision, service, and smart print finishing technology. Were growingand were looking for a Field Service Engineer based in or around Oxford and Warwickshire to join our expert service team. Youll play a vital … its maintaining top-tier print finishing equipment or supporting new installs, youll be at the heart of a business that values innovation, reliability, and customer satisfaction. Experience in the print or finishing industry would be a strong advantage youll understand the machinery, the environment, and the importance of uptime … to our clients. What Youll Be Doing Install, maintain, and repair equipment at customer sites, delivering on SLAs and ensuring minimal downtime. Own your customer communications confirm visits ahead of time, provide updates, and make sure issues are followed through to resolution. Use diagnostic tools and software like More ❯

Company description: ClearCourse Job description: Are you an experienced support leader passionate about delivering exceptional customer service and driving continuous improvement? Do you thrive in a fast-paced environment where you can mentor teams, solve complex issues, and enhance the overall customer experience? About Us: We are … a leading provider of innovative software solutions for the hospitality and retailindustries, helping businesses streamline their operations and deliver seamless customer experiences. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed. Role Overview: We are seeking a Customer Support Managerto lead our support team and drive service excellence. Youll be responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently. This role is ideal for a dynamic leader who thrives in a fast-paced environment, enjoys problem More ❯

length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of anything, by anyone, anywhere! Field Service Engineer (UK & EU) We are looking for a talented and motivated individual to join the Technical Services team as a Field Service Engineer … FSE) within Europe. As an FSE, you will be working within a cross-functional team to provide high-quality technical expertise and service on our platforms. You will be primarily responsible for installing, servicing, maintaining and supporting all our hardware products to enable customer success through effective utilisation … under pressure and the ability to work collaboratively. The Details Duties include, but are not limited to Install, upgrade, repair and maintain instruments at customer sites Provide technical support to customers, colleagues and contractors Proactively monitor, schedule and prioritise tasks to maximise instrument uptime and customer satisfaction Escalate More ❯

Salary - £26,000-£30,000 🧠 Learn from Customer Success Leaders 🌎 Progression potential to Customer Success 🖥 Route into the world of SaaS ☀ 22 days holiday + your birthday off Are you a recent graduate or someone who recently left education and wants to break into tech? Or perhaps you … work in a customer facing role, and are looking for an industry switch? If this sounds like you then get applying...this is an entry level role, but one with a potential progression route through to Customer Success. The Company A pioneer in Software as a Service (SaaS … helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe. The Role As a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact More ❯

Salary - £26,000-£30,000 🧠 Learn from Customer Success Leaders 🌎 Progression potential to Customer Success 🖥 Route into the world of SaaS ☀ 22 days holiday + your birthday off Are you a recent graduate or someone who recently left education and wants to break into tech? Or perhaps you … work in a customer facing role, and are looking for an industry switch? If this sounds like you then get applying...this is an entry level role, but one with a potential progression route through to Customer Success. The Company A pioneer in Software as a Service (SaaS … helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe. The Role As a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact More ❯

to 5.30pm M-F Were looking for a proactive and technically minded Aftersales Executive to join a friendly, close-knit team in a successful service-focused business near Bracknell. This is a 912 month maternity contract with genuine potential to go permanent. Responsibilities Youll be part of the technical … support team, handling customer queries, investigating issues, and ensuring tickets are resolved through to completion. Its a busy, varied role perfect for someone who enjoys problem-solving and working across teams.Handle all aspects of inbound and outbound customer contact. Investigate and resolve complex technical queries Identify, escalate, and … track customer complaints Maintain customer records via bespoke systems Liaise with internal teams and field sales engineers Generate reports Oversee training systems, stock performance and warranties Cross-train in other departments (e.g. Sales Order Processing) General admin and documentation Requirements: Strong customer service experience in a More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service … Keynes OR Nottingham Competitive Salary + 20% Shift Premium These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of … service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise associated More ❯

Were looking for a proactive and technically minded Aftersales Specialist to join a friendly, close-knit team in a successful service-focused business near Bracknell. This is a 912 month maternity contract with genuine potential to go permanent. Responsibilities Youll be part of the technical support team, handling customer … to completion. Its a busy, varied role perfect for someone who enjoys problem-solving and working across teams.Handle all aspects of inbound and outbound customer contact. Investigate and resolve complex technical queries Fault analysis Identify, escalate, and track customer complaints Maintain customer records via bespoke systems Liaise … Generate reports Oversee training systems, stock performance and warranties Cross-train in other departments (e.g. Sales Order Processing) General admin and documentation Requirements: Strong customer service experience in a service environment Technical mindset and confidence interpreting engineer job sheets Strong communicator, analytical and decisive Good MS Office More ❯

Job Title Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. As the world and our customers' needs change rapidly, we are proud of … more. We need you to help us address the increasingly complex health and well-being challenges. The purpose of this role as a Field Service Engineer is to support the technical needs of Philips Imaging customers and service partners. Do you want the challenge of working both independently … change activities on complex healthcare systems. Diagnosing mechanical, hardware, and software failures using established procedures. Determining the most cost-effective repair solutions to minimize customer downtime. Participating in an ongoing rotation with the Field Service Engineer team, providing remote support to customers in a 5 by 7 working More ❯

We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Job Title: Trainee Service Desk Analyst Salary: 26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. Hybris working with … days on site and 2 from home. Key Responsibilities for the Trainee Service Desk Analyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users, system resets, troubleshooting issues - Liaising … with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee Service Desk Analyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills and ability to engage with all More ❯

We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Job Title: Trainee Service Desk Analyst Salary: £26,000 Location: Kent, near Maidstone Working Hours: Shift Rota's, either 8-4 or 10-6. Hybris working with … days on site and 2 from home. Key Responsibilities for the Trainee Service Desk Analyst: - Answering customer calls and supporting with 1st line technical issues - Logging tickets accurately - Supporting with stock checks of equipment - General 1st line support, including setting up new users, system resets, troubleshooting issues - Liaising … with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee Service Desk Analyst: - Strong customer service experience, ideally within a commercial office based role - Self motivated and keen to learn new skills - Clear communications skills and ability to engage with all More ❯

UPS Field Service Engineer (Uninterruptible Power Supply) Location: London, Southeast and nearby areas Reports to: Head of Service About the Company Our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding the service and support team and are seeking … a Field Service Engineer to join them. Role Description As a Field Service Engineer with UPS Knowledge, you will be essential in maintaining the reliability of critical power systems. Your duties will encompass commissioning, maintenance, servicing, and repairing various uninterruptible power supply (UPS) systems. You will work in … the development of colleagues. Participate in and lead proactive team efforts to achieve departmental and company goals. Offer consulting services both on-site at customer locations and over the phone as needed. Work with customers, contractors, Service Partners, and other team members to promote and grow the brand. More ❯

Overview of the Role: We are recruiting for a 1 st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1 st Line IT team which is made up of 7 engineers including the team leader, the IT Service Desk is … themselves. This role will be 4 days a week based at our Head Office in Whiteley and 1 day a week based at our customer site in Beaulieu. The main day-to-day of this role is to provide an excellent first response to a dedicated customer’s … IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will be managing your own ticket triage where you will assess the ticket priorities and escalate them to the wider team where needed. You will need to have a good experience of communicating with third More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are … more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for Threat Protection, products under the Microsoft Defender brand. More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client’s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical … DOE) Monday – Friday What You’ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client’s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don’t worry if you don’t have lots of experience—they will … provide training and support to get you up to speed. Your responsibilities will include: Acting as the first point of contact for customer technical enquiries—helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical … DOE) Monday Friday What You ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don t worry if you don t have lots of experience they will … provide training and support to get you up to speed. Your responsibilities will include: Acting as the first point of contact for customer technical enquiries helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

Electrical Service Engineer required to join our established electrical manufacturing client in what will be an office and field based, hands on role, with travel across the UK , frequently to Wales . Salary will be dependent on experience, and is potentially negotiable, starting from £35,000 - £45,000 currently. … Management of your own diary to organise weekly site visits to customers homes, and commercial sites Diagnose, test, repair product issues remotely and at customer, client sites Provide external and internal technical product training Liaise internally to order necessary parts to carry out servicing repairs and maintenance Benefits: Up … Company pool van for site visits 20 days holiday plus bank holidays (increases to 30 days) Pension Private healthcare Experience: Previous experience in a Service Engineer role with Electrical bias Relevant electrical qualification such as, City & Guilds 2382 , Level 3, electrical engineering degree, 18th Edition is highly desirable Experience More ❯

the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers. Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations. Participate … is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. … Including: Excellent written and spoken English. Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in More ❯

We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users. This is an … sector is essential for this position. Regular Shift patern:7 am-3 pm Key Responsibilities: Deliver outstanding technical support that consistently meets or exceeds customer expectations Identify customer needs and recommend suitable products or services Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as … Basic networking knowledge and understanding of Active Directory and permissions Excellent problem-solving skills, team spirit, and analytical thinking Strong communication and interpersonal skills Customer-focused mindset with high stress tolerance and adaptability Proven ability to thrive in a high-speed, ever-changing tech environment The preceding job description More ❯

We are looking for a dynamic and service-oriented IT Support Specialist to join our fast-paced, constantly evolving environment. You will be responsible for delivering high-quality customer service and hands-on support, ensuring a smooth and premium IT experience for all users. This is an … sector is essential for this position. Regular Shift patern:7 am-3 pm Key Responsibilities: Deliver outstanding technical support that consistently meets or exceeds customer expectations Identify customer needs and recommend suitable products or services Troubleshoot, analyze, and repair hardware and software issues; order and replace parts as … Basic networking knowledge and understanding of Active Directory and permissions Excellent problem-solving skills, team spirit, and analytical thinking Strong communication and interpersonal skills Customer-focused mindset with high stress tolerance and adaptability Proven ability to thrive in a high-speed, ever-changing tech environment The preceding job description More ❯

Senior Service Desk Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams … and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys , Salesforce , and Microsoft 365 . Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to deliver outstanding, multichannel customer support. Oversee the full … and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management solutions using O365 tools . Partner cross-functionally to align operations with client expectations and industry best practices. Essential Skills More ❯

IT Network & Cabling Engineer Permanent/Full-time **IT MSP (Managed Service Provider) experience essential** Job Profile Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis. Key Responsibilities Provide onsite technical support, troubleshooting and maintenance across various … Install, configure, and support IT hardware, software and network systems. Work with internal teams to escalate and resolve complex technical issues promptly. Deliver excellent customer service and maintain high client satisfaction levels. Maintain up-to-date documentation of all work carried out and support provided. Ensure systems and More ❯