226 to 250 of 492 Customer Service Jobs in the South East

2nd Line IT Support Engineer | Ringwood (BH24) | £32k–£35k | Office-Based Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT … culture, and challenges that genuinely stretch your skills. What You'll Be Doing: As a 2nd Line IT Support Engineer , you'll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with … Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different — no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication More ❯

of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive … hands-on experience with a wide range of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process Key Responsibilities Respond promptly to customer queries by email and telephone. Provide 1st line telephone and remote support to customers. Carry out occasional on-site visits to client premises when required. Diagnose and repair hardware … and software issues in the workshop or office. Prepare and provide quotes for customer hardware and software requirements. Advise customers on IT infrastructure improvements based on their needs. Perform half-day server maintenance sessions, both remotely and on-site. Log, update, and close support tickets with full details of work carried out. Liaise with suppliers to obtain quotes and More ❯

devices, AV, mobile, identity, printing, meeting rooms, networks, and ITSM/ITAM tools. Gather stakeholder feedback to evolve digital workplace services and ensure they meet user needs. Promote strong customer service standards and develop the maturity of the end-user services team. Communicate proactively with users about digital services to minimise disruption and improve awareness. Monitor service performance using ITSM and third-party data, driving continuous improvement. Administer Microsoft 365, including user management, compliance, and service support. Deploy DEX tools and automation to enhance user experience, efficiency, and self-service. Provide VIP and executive support, including proactive coverage for high-profile meetings and AV setups. Manage the full lifecycle of end-user equipment from procurement … to retirement. Improve service resilience through ongoing performance reviews and disaster recovery/IT continuity testing. Enhance and maintain internal portal applications for improved access and usability. Create Autopilot/configuration profiles and ensure device security and compliance. Deploy endpoint and cybersecurity capabilities with minimal disruption; improve monitoring in partnership with security teams. Maintain device backups and disaster recovery More ❯

fast-paced, collaborative environment where you’ll support a wide range of clients and technologies. As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line … tickets in a timely manner Escalate complex issues to senior engineers when required Maintain accurate documentation of incidents and resolutions Collaborate closely with internal teams to deliver high-quality service to clients About You: Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable) Strong troubleshooting skills across Windows Server, networking, and … desktop environments Excellent communication and customer service skills Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage What’s on Offer: Salary between £25,000 – £35,000 (depending on experience) Hybrid working model – 3 days onsite in Banbury Excellent training and career progression opportunities Supportive, dynamic team culture If you More ❯

join our team working towards this goal, we would love to hear from you Role Summary: At Magnet Forensics Inc, the Sales Development Reps are the frontlines of the Customer experience. Working closely with the Sales and Marketing teams, the Sales Development Representative (SDR) is a key player in our strategic growth plans. Through a combination of top of … ZoomInfo, LinkedIn Navigator) and Marketing Automation tools (ex. Pardot) Manage new contacts via our CRM platform (Salesforce) to ensure accuracy for long term pipeline development Provide friendly and knowledgeable service to prospects on a consistent basis and build strong relationships Work as part of a cross functional team and build strong relationships across the organization The primary focus of … through, that has demonstrated lots of initiative You are goal-oriented and full of drive, with an innate desire to succeed You have 2+ years experience in sales or customer service roles, and can work under pressure You have a University degree or College diploma in Business, Marketing or equivalent, and leverage it to be a critical thinker More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

to provide documentation, presentations and statistical analysis via use of Microsoft Office suite. Eagerness to learn new technologies and ability to work effectively in a collaborative team environment. Exemplary customer service skills; polite, professional, helpful, friendly, patient, empathetic and considerate to the complex and varying needs of all customer groups. Full, clean driving licence to be able More ❯

want to be part of a community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT Support Technician to join our team at our office in Theale, near Reading. The other location is our UK Head Quarters, situated at our Birchwood … providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system, drop-ins … local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a More ❯

Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing , or boiler systems who thrives in a problem-solving and customer-facing environment. Key Responsibilities: Provide remote technical support via phone and email to customers, installers, and field engineers. Troubleshoot issues with domestic boilers and hot water products - pre- and … post-sales. Process warranty claims and engineer dispatches using internal systems. Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies. Resolve technical complaints and warranty-related enquiries. Support promotional activities and ensure accurate CRM/system data. Participate in Saturday support rota and attend occasional training or events. What We're Looking For: Strong … technical knowledge in boilers or heating systems - ideally 5+ years' experience. Background in technical support or field service within the plumbing/heating sector ACS Gas (CCN1, CENWAT) preferred ; oil qualifications and heat pump/F-Gas certs a bonus. Excellent communication, fault-finding, and customer service skills. Confident using IT systems and CRM tools. Team player More ❯

knowledge of network infrastructure protocols, including switches, routers, and Active Directory (AD) Ability to collaborate with staff at all levels, both within and outside of IT/organization Strong customer service mindset with a proactive approach Ability to wear multiple hats and go the extra mile Hospitality background is a plus The tech stack that we use is More ❯

4+ years related experience in a sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USPs clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated and adaptable to be able More ❯

in America', Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment. A Support team member is the point of contact for existing … customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. … of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real 'people person' with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to More ❯

in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced … Service Delivery Manager to join their team. Role overview Our client is looking for an experienced and talented Data Solution Architect who will help to grow our data delivery team: architecting, designing and implementing large-scale Data Platform, Business Intelligence (BI) and Analytics solutions for our clients. The role is highly technical and requires a robust understanding and hands … Azure DevOps Strong communication and collaboration skills Strong analytical thinking and problem-solving skills Ability to work as a team player and leader in a diverse technical environment Be customer-service oriented Be able to work in a fast-paced, changing environment Proficient in spoken and written English Willing to travel across the UK and abroad when required More ❯

are looking for an experienced Mobile Pump Engineer to join our team, covering London, the South East, and surrounding areas. This is a mobile role carrying out the full service and maintenance of pumps , ensuring systems are running safely, reliably, and efficiently. You will be working on a variety of pump systems including sump pumps, booster sets, sewage pumps … and associated equipment . The role involves both planned preventative maintenance and reactive repairs, delivering a high standard of service to our clients. Key Responsibilities: Carrying out servicing, maintenance, and repairs on a range of pumps (including sump pumps and related equipment). Diagnosing and resolving mechanical and electrical faults. Undertaking planned preventative maintenance (PPM) and attending reactive breakdowns. … Ensuring compliance with health & safety standards and company procedures. Maintaining clear and accurate service records. Providing excellent customer service while working independently in the field. Requirements: Proven experience working with pumps (sump pumps, booster sets, sewage pumps, or similar). Strong fault-finding, servicing, and repair skills. Mechanical and electrical knowledge relevant to pump systems. Full UK More ❯

team. The role involves delivering custom extensions, low-code solutions, and innovative business process improvements to help clients achieve their goals. Roles & Responsibilities Extend Dynamics 365 CE across Sales, Customer Service, Marketing, and Field Service Develop C# plugins, JavaScript, and Power Apps components (PCF, low-code solutions) Validate solutions, challenge approaches, and recommend best-fit alternatives Collaborate More ❯

IT Engineer – M365 Salisbury or Southampton About the Company A respected high quality warm cultured managed service provider with offices across the South of England. They deliver cloud infrastructure, IT consultancy, and technical support to a wide range of businesses. The team prides itself on a collaborative culture, open communication, and a strong focus on professional development. The Role … desktop and server support (Windows 10/11, Server 2016+) Manage client relationships and maintain clear communication Produce and maintain technical documentation Work collaboratively across internal teams to ensure service quality Essential Skills & Experience Hands-on experience with Microsoft 365 and Azure administration (licensing, security, Teams Phone, SharePoint, Intune) Proven experience supporting and deploying Windows servers and desktops Excellent … communication and customer service skills A methodical, detail-driven approach to troubleshooting and delivery Full UK driving licence Desirable Skills Networking experience (routing, switching, VPNs, firewalls) Background in an MSP environment is desirable VMware or Hyper-V administration Familiarity with Datto RMM, Autotask, and ITGlue Proposal writing and project management experience Why Apply? Join a growing, forward-thinking More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across the UK. We’re looking for a 2nd Line IT Engineer … who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You’ll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute to exciting infrastructure projects and rollouts. If you’re looking for variety, autonomy, and the chance to work … Administering firewalls (Cisco preferred), SAN/storage arrays , and backup systems . Participating in project work including migrations, rollouts, and infrastructure upgrades. What You’ll Bring Excellent communication and customer service skills. Strong Windows OS, Server, and AD administration experience. Solid understanding of networking fundamentals (TCP/IP, routing, DNS). Experience with virtualisation and storage solutions (Hyper More ❯

to work from home and our support office, this role offers real variety and impact. You’ll be part of a developing internal IT team, working closely with our Service Desk Team Leader and wider stakeholders to provide exceptional technical support, lead technology deployments, and contribute to key IT improvement initiatives. As a business continuing to expand through acquisition … Private Medical Insurance: Bupa or equivalent. 24/7 remote GP appointments. Healthcare cash plan - Claim cash back on medical procedures such as dental care and physiotherapy. Death in service policy. Employee Assistance Programme (EAP). Recommend friends and family to work for us and be rewarded with a cash bonus. Grand Event Leave Employees with 2 years’ service … assess and document IT setups, ensuring records are accurate and up to date. Supporting proactive initiatives such as site refreshes, hardware lifecycle management, and technology rollouts. Collaborating with the Service Desk Team Leader to ensure seamless handoff between remote and onsite support. Maintaining and updating our internal documentation platform. Liaising with technology partners, nursery managers and staff, to ensure More ❯

via this link to learn more about a placement year at Softcat: Softcat Student Success Stories | Higherin About the Business Operations department At Softcat, we prioritise teamwork and exceptional customer service. This wouldn't be achievable without the dedicated teams and departments within Business Operations, who work diligently behind the scenes to enhance our efficiency, streamline operations, and deliver … world-class customer service. The departments in our Business Operations area include Operations, Customer Services, Procurement, Logistics, Finance and People & Property (HR). Our past interns have worked in roles including Customer Service Intern, Finance Intern, Order Fulfilment Intern and Recruitment Intern. As an Intern in the Business Operations area, you'll: Join a specific team … and take on meaningful responsibilities and duties Collaborate and engage across departments to deliver top-tier service Build key skills such as communication, time management, prioritisation, organisation and teamwork Work with other Softcat Interns on exciting group projects Learning about your team and department and how they contribute to Softcat's success What we're looking for: A current More ❯

maximise sales and profitability. Operate within a designated region to achieve sales and gross profit targets across the full product range. Use the Group s CRM system to manage customer activity, schedule visits, and report on opportunities and market conditions. Plan and prepare customer visits to ensure maximum return from each call. Collaborate effectively with colleagues to enhance … customer service and operational efficiency. Maintain close communication with suppliers to stay informed on product developments and identify potential opportunities. Ensure all CRM records and reporting are accurate, timely, and up to date. Actively promote the company s values and vision in all interactions. Take a proactive approach to health and safety, reporting any concerns promptly. Support business … grade C or above) in Maths and English, or equivalent. Full, clean UK driving licence. Our Ideal Candidate: A motivated, target-driven individual with a passion for sales and customer service. Professional and personable, with a collaborative approach to teamwork. Someone who takes pride in delivering an exceptional customer experience. Organised, adaptable, and eager to identify and develop More ❯

working with Cloud-based Microsoft systems and on-site Microsoft servers, with a strong working knowledge of Microsoft 365 A genuine passion for IT and technology Excellent communication and customer service skills A professional and proactive approach Strong analytical and problem-solving abilities Highly organised with great attention to detail Ability to work both independently and as part … The Role: Act as the first point of contact for clients via telephone and email Log and track support issues through the company’s ticketing system Diagnose and resolve customer issues where possible, escalating internally when required Maintain clear and regular communication with customers regarding ticket progress Keep accurate records and documentation Collaborate effectively with team members Receive comprehensive More ❯

This is an entry level role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers. Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer More ❯