Technical Support Associate
- Hiring Organisation
- First Recruitment Services
- Location
- Brighton, East Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 per annum
customers logging technical queries and support tickets Logging and managing support tickets Troubleshooting connectivity, VoIP, and network-related issues Monitoring systems and responding to service alerts to prevent outages Assisting with provisioning and administration of telecoms and connectivity services Working closely with internal teams, suppliers, and clients Maintaining accurate … documentation of processes and resolutions Skills & experience required: Excellent written and verbal communication skills Strong customer service skills with a confident phone manner Basic network understanding (Routers, Switches, Firewalls, VoIP, LAN/WAN) Recent graduate (or equivalent) in a tech-related subject OR strong interest in IT/ ...