51 to 75 of 491 Customer Engagement Jobs in the UK excluding London

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all … workstreams. · Facilitate customer workshops focused on business and best practice aligned process design. · Be the central point of contact for all delivery matters across internal and customer teams. · Monitor and resolve variances between planned and actual delivery performance. · Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance. Customer Engagement More ❯

contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of Microsoft Dynamics 365, particularly within Customer Engagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical tasks and deliverables. Maintain and … usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of Microsoft Dynamics 365, ideally in Customer Engagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using Microsoft Canvas Apps. Familiarity with Power … Platform components, including Power Apps and Power Automate. Ability to interpret and translate user stories into effective technical solutions. Excellent problem-solving and communication skills. Strong customer service mindset and ability to work with stakeholders at all levels. Ability to manage multiple tasks in a complex, fast-paced environment. Experience working within structured environments with defined processes and procedures. More ❯

an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business Partner to take ownership of … an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) Your attention to detail and ability to communicate complex information clearly allows you to translate data into compelling, actionable insights for a range of stakeholders. You … with ERP implementation and evolving business needs. Work with the BI Infrastructure team to ensure data models and reporting structures are sustainable, scalable, and aligned with group standards. Stakeholder Engagement & Insight Development: Collaborate with business users to identify key business questions and develop the reporting and analytics needed to answer them. Become a Subject Matter Expert in functional areas More ❯

an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business Partner to take ownership of … an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) Your attention to detail and ability to communicate complex information clearly allows you to translate data into compelling, actionable insights for a range of stakeholders. You … with ERP implementation and evolving business needs. Work with the BI Infrastructure team to ensure data models and reporting structures are sustainable, scalable, and aligned with group standards. Stakeholder Engagement & Insight Development: Collaborate with business users to identify key business questions and develop the reporting and analytics needed to answer them. Become a Subject Matter Expert in functional areas More ❯

and get stuck in? Here s a taste of what you ll be doing day-to-day. Responsibilities Strategy Development: Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency. Team Leadership: Lead and manage a cross-functional team, including developers, testers partnering with … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures. Strategy Development (Design Authority): Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability; Align technology initiatives with business goals to drive growth and efficiency; Act as the Design Authority - to communicate the agreed Technical Architecture to the programme … Technology Management (continued): Oversee the development, maintenance, and optimization of the ecommerce platform; Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience. Customer Experience: Enhance the user experience by implementing innovative tech solutions and optimizing site performance; Monitor and improve customer service processes to ensure high satisfaction levels. Data Analysis and More ❯

Strengthen every partnership. Build with intention. Drive customer success! At TD SYNNEX, we're looking for a Customer Success Manager to take customer engagement to the next level - someone who's strategic, relationship-driven, and ready to turn conversations into long-term partnerships. You'll guide decisions, uncover opportunities, and position TD SYNNEX as a trusted … Disability Confident employer and welcome applicants from all backgrounds . If you need adjustments during the recruitment process, just ask. What You'll Be Doing Build and maintain strong customer relationships through proactive engagement and trusted advice. Recommend tailored solutions by understanding business needs and priorities. Achieve monthly and quarterly revenue and margin targets. Collaborate with Field Sales … Business Development Managers, and internal teams to support account goals. Provide, sell and negotiate product information, pricing, special offers and promotions Manage customer expectations around backorders and service levels. Use customer insights to shape strategic engagement and long-term partnerships. Communicate clearly and consistently with clients, vendors, and colleagues. Champion TD SYNNEX's values in every interaction. More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in More ❯

Experienced Application Engineer required for Precision Engineering company based in Plymouth. Working within Customer Application Engineering, the successful candidate will be responsible for supporting customers and regional sales teams, facilitating the development of new business, the subsequent introduction of new products, and continuously developing an understanding of the applications and markets in which our client operates.The successful candidate must … prepared to travel, as this role will involve both UK and International travel on a frequent basis. Key Responsibilities will include: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

Role: A Senior Consultant understands a situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. This role supports our clients strategy and … transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal. Job Duties: A key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets. Demonstrate an excellent understanding and knowledge of the VMware VCF platform and have engaged with enterprise customers to evangelise, design and implement solutions … journey towards emerging technology solutions and supporting them through todays complex digital world Create the best architecture designs, datacentre operations and end-to-end computing solutions appropriate for the customer Offer customer engagement and on occasion you may support pre-sales engagement for the creation of technical proposals Key Skills Able to demonstrate an excellent understanding More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯