901 to 925 of 5,329 Customer Experience Jobs in the UK excluding London

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

improve the lives of our customers. Position summary As a Senior Product Manager in the Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a leadership role in the Sports product team … and ensuring that your team – and teams that you work with deliver the right features for customers. You will do this by working with customer insights, stakeholders, designers, and technology partners to determine value – for our customers and for our business. You will then crystallize that into tightly defined … ambiguity exists, you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams – as you are with our partners in tech. And you will be a great communicator with all these audiences More ❯

improve the lives of our customers. Position summary As a Senior Product Manager in the Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a leadership role in the Sports product team … and ensuring that your team – and teams that you work with deliver the right features for customers. You will do this by working with customer insights, stakeholders, designers, and technology partners to determine value – for our customers and for our business. You will then crystallize that into tightly defined … ambiguity exists, you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams – as you are with our partners in tech. And you will be a great communicator with all these audiences More ❯

Now platform to work to drive top line growth and to radically reducing their cost base. ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need … people who can drive the complex eco system across our customer and partners to convert on the opportunity. Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable for driving value to the client and the growth … to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range … goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you … will have the opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across of On Trade and Off Trade channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly More ❯

driving their success and fostering long-term growth. You will be the trusted advisor guiding customers through their initial journey, ensuring a seamless onboarding experience and setting the stage for lasting partnerships. This is a 12-month contract, offering £126.27 per day (PAYE) - 37.50 hrs/week. Be a … catalyst for customer success, shaping their initial experience and setting them on a path to long-term value. You'll collaborate closely with customers, understanding their unique business objectives and tailoring onboarding plans to meet their specific needs. Your expertise will be essential in helping customers integrate the … ll also proactively identify and mitigate risks, ensuring a smooth and successful onboarding process. This is your chance to make a tangible impact on customer satisfaction and contribute to the growth of a cutting-edge marketing platform. Responsibilities: Monitor onboarding progress for new customers, ensuring rapid value realization and More ❯

driving their success and fostering long-term growth. You will be the trusted advisor guiding customers through their initial journey, ensuring a seamless onboarding experience and setting the stage for lasting partnerships. This is a 12-month contract, offering £126.27 per day (PAYE) - 37.50 hrs/week. Be a … catalyst for customer success, shaping their initial experience and setting them on a path to long-term value. You'll collaborate closely with customers, understanding their unique business objectives and tailoring onboarding plans to meet their specific needs. Your expertise will be essential in helping customers integrate the … ll also proactively identify and mitigate risks, ensuring a smooth and successful onboarding process. This is your chance to make a tangible impact on customer satisfaction and contribute to the growth of a cutting-edge marketing platform. Responsibilities: Monitor onboarding progress for new customers, ensuring rapid value realization and More ❯

Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi-country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while … leveraging our design thinking, consultative approach, and CX expertise to create new digital experiences for customers. We are looking for an Enterprise Architect who will be responsible for designing and implementing end-to-end solutions for engagements that involve Salesforce within an Enterprise landscape leveraging multiple Salesforce Clouds (platform) within … success as impacted by technology and its application to business systems (integrated technology, process, and work done by people). You need to have experience overcoming enterprise challenges with digital transformation, rapidly changing business models and customer expectations. This role brings expertise in the Lead to Revenue space More ❯

are seeking a highly skilled Sprinklr Implementation Consultant to join our client’s team and lead the successful deployment and integration of Sprinklr's Customer Experience Management (CXM) platform for our clients. This role requires a strategic thinker with hands-on experience in Sprinklr configurations and implementations … excellent client-facing communication skills, and a strong understanding of digital and social media ecosystems. Key skills: 6+ years of experience with Sprinklr, including platform configuration and implementation. Strong understanding of social media platforms, digital marketing workflows, and customer experience strategies. Experience in managing enterprise client … to work in the UK is must (No Sponsorship available) Responsibilities: Lead the end-to-end implementation of Sprinklr solutions across social media management, customer care, marketing, and listening. Partner with clients to understand their business needs and translate them into scalable and effective Sprinklr configurations. Customize and configure More ❯

billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job As a Cloud Technical Lead for the SAS Cloud team in SAS's Cloud and Information … members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through … any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment Review and update content to ensure the virtual support assistant is delivering More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

fit for purpose, working with suppliers to ensure new system requirements are delivered to standards. Embed a strong service design culture focused on user experience, accessibility, and inclusion. Lead on creating a culture of user need led delivery centred around UCD principles. Strategic alignment of service delivery, workforce planning … organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to … our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived More ❯

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Junior Technical Consultant with Konversational, you will be hands … consulting environment with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be... About you: You can demonstrate a hunger for being inquisitive and a desire to improve More ❯

shape the future of the company’s digital business and contribute to the company’s long-term success. Salary up to £60K, depending on experience Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring … customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring … customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal More ❯

will work seamlessly with the Service Delivery team to ensure that our sales pipeline is constantly reviewed and managed, performance metrics are met, and customer satisfaction is high. Job Description: Location: Aberdeen (Hybrid)/UK (Remote) Full Time: 5 days/week Pay: £43,000 - £48,000 per annum … depending on skills and experience Who are we? At DRAMS Software, we're revolutionising the way maturing spirit producers manage their bulk inventory and distillery warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte … Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we're proud to be growing our company globally, whilst staying true to our Scottish roots and values. What is unique about us? We understand that building a truly unique and dedicated system requires a diverse More ❯

and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence: Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed … opportunities. Skills/Qualifications: General competence in high level quality management, business process management and proven track record. All basic refresher training ED&I, customer service, safeguarding, H&S. Formal Quality Management/Business Management Training/Qualification. Experience Required: Minimum of 5 years' experience as an … operational lead. Experience of working in construction/refurbishment activities/built environment. Proven ability to lead, manage, and develop teams, with strong skills in accountability and staff management. Excellent communication skills with a strong emphasis on customer service and client relationship management. Ability to identify areas for More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will … assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯