276 to 300 of 963 Customer Service Jobs in the UK excluding London

FIELD SERVICE ENGINEER City of London c£42k + generous benefits Our client is a market leader in the Security Systems Integration sector, with almost 50 years' experience of delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. They … seeking to recruit and experienced Field Service Engineer to complement their established and successful team, tasked with dealing with daily fault requests, PPM duties and out of hours reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent … prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support ...

Summary As the IT Support Analyst you will provide 1st and 2nd line remote and onsite support in line with agreed service targets, ensuring all incidents and requests are accurately logged and managedin accordance withService Desk standards. The role supports office and manufacturing environments across UK sites, providing onsite … cover asrequired. The position has a direct operational impact on IT Service Delivery performance, contributing to service targets, roadmap delivery, and continuous improvement initiatives that enhance efficiency and productivity. The Person: We areseekinga motivated and customer-focused individual with a strong interest in IT and a passion ...

Customer Success Executive - Hybrid Working - Full-Time FTC Our client seeks to enhance their Customer Account Management team by adding an Account Manager on an initial 18 month contract. The ideal candidate will possess strong enthusiasm. with the primary objective of optimising overall customer onboarding experience, working … This is a hybrid working Full-Time contract opportunity, further opportunities for a contract extension may be extended to the right candidate. Job Title: Customer Account Manager Role Type: Full-Time Contract - 18 months Location: Stockport - Hybrid working Salary: 32,000 Role Overview: Collaborating with the Marketing, Sales, Customer ...

Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office/3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working … extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...

join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking … second analyst to join the team! Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role Youll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. Youll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

Elevation Recruitment Group's Engineering Service Division are working with a highly respected security integrations company to recruit a Field Service Engineer for their busy service and repair team.The Field Service Engineer role is an excellent opportunity to join a brilliant business with a fantastic, supportive … well-organised team.The Field Service Engineer will work across a designated region covering a regional patch extending from Manchester to Birmingham, ideally located in Stoke on Trent. Duties of the Field Service Engineer will include: Respond to daily fault requests within your designated patch Provide reliable, efficient ...

VoIP Support Technician - Sheffield * Excellent opportunity to join a growing IT and telecoms organisation supporting a varied customer base. * Sheffield-based, full-time permanent role providing technical support across VoIP and network services. * Hands-on position focused on VoIP platforms, network troubleshooting, system monitoring, and customer support. * Salary … client is an established UK technology services provider delivering VoIP and telecommunications solutions to a wide range of customers. They are known for their customer-first approach, service reliability, and commitment to technical excellence within a fast-paced support environment. What will you be doing? As a VoIP ...

Automation Service Support Engineer Orion is collaborating with a prominent provider of processing solutions for manufacturing industries. With over 50 years of expertise, they supply a wide range of equipment and systems for various production processes. Their focus is on delivering flexible, reliable, and compliant solutions tailored to meet … specific needs of their diverse global customer base. The Role of Automation Service Support Engineer They are looking for an experienced Automation Service Support Engineer to become part of their team. In this position, you will deliver specialised technical support to their global customers for legacy machinery. ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home … Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments. Recommending overall allocation of off phone activity ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location:? We currently have a vacancy for a Network Operation Technician to join … Customer Field Services department working in the Wastewater industry. You will need to be approximately 30 to 40 minutes away from our Blackburn Meadows wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.? Could this ...

Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact for IT issues … phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based. You’ll Have: Some experience in a Service Desk ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location :?We currently have vacancies for Network Operation Technicians to join our Customer … minutes away from our Malton wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.? Could this be you? Work type :?The permanent opportunities are working rotational 40-hour work patterns on a 4 on 4 off basis ...

Title: IT Service Desk Technician Location: Gloucester Salary: Up to 35,000 per annum About the Role: We are looking for a IT Service Desk Technician to deliver a first-class front-line support service. You will provide assistance to users with network, application, and device issues, ensuring … timely and effective resolution in line with agreed service levels. You will handle support requests via the self-service portal, telephone, and occasional in-person visits, providing reassurance, clear solutions, and a positive customer experience. Your role will also involve updating knowledge bases, following established processes ...

Cannock 8:30am – 5:00pm (Mon – Thurs) 8:30am – 4:00 pm (Friday) Role Overview We are looking for a hands-on E-commerce & Customer Operations Specialist to manage our web shop, drive online customer adoption, and support order processing. This is a varied role with the opportunity … focus on either: IT & AI improvements – streamlining processes and supporting internal systems, or CRM & outbound customer activity – managing customer records, follow-ups, and nudging orders online. The successful candidate will also provide cover for order and enquiry processing when the primary order processor is unavailable. Key Responsibilities 1. ...

technical excellence, industry accreditations and continuous innovation, the business is now expanding its worldwide managed services function. Due to ongoing growth and increased service demand, they are seeking a proactive and customer-focused 1st Line Support Engineer to join their service desk team. THE 1ST LINE SUPPORT … ENGINEER OPPORTUNITY Act as the first point of contact for customer queries via phone, email, webchat and support portal Log, assess and progress tickets efficiently using service desk tools, escalating where necessary Troubleshoot and resolve issues across a broad IT landscape, collaborating with 2nd and 3rd line teams ...

Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly … this could be a great next step. We're supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You'll stay hands-on technically, but you'll also guide the team, support escalations and keep the workflow steady and organised. This ...

Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their … have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service. If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands ...

Title: Service Desk Analyst (MSP) Salary: Up to £32,000 (depending on experience) Location: Bristol (Hybrid) Employment Type: Full-time, permanent About the Role We're looking for a Service Desk Analyst to join a fast-paced Managed Service Provider (MSP) environment, supporting a diverse range … customers across multiple technologies. This is a great opportunity for someone who enjoys problem-solving, delivering excellent customer service, and developing their technical skills in a structured MSP setting. Key Responsibilities Provide 1st and 2nd line support to end users via phone, email, and ticketing system Troubleshoot issues ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Field Service Infrastructure Engineer - Leeds & Surrounding This role is responsible for all onsite service and support needs for my clients customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. … system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed ...