276 to 300 of 2,713 Customer Service Jobs in the UK excluding London

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. Youll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestones values More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

Leading manufacturing client now requires a Service Desk Analyst to join their IT. If youre passionate about tech and enjoy solving problems, this is a great opportunity to make an impact in a dynamic environment. What youll do: Provide first-line IT support and troubleshooting Resolve issues with networking, software, and printing Administer Active Directory & Windows (10+) Support Google … Workspace and mobile devices Deliver great customer service and user training What were looking for: Degree in IT or equivalent experience Excellent communication and customer service skills Experience in a business IT environment Hands-on approach with a can-do attitude This can be structured as a 3-month fixed term contract role which provides a More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Scotland area in line with the business strategy. Work More ❯

database admin, server and client O/S, basic network troubleshooting and IIS. Performance • Providing telephone and email support to external customers and colleagues providing an excellent level of service • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a … as required • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base • Documenting software features and business processes for use as knowledge base articles or customer fact sheets • Treating all customers and colleagues with respect … successful track record in application support • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP • A strong knowledge of Microsoft environments and have proficient problem-solving skills • Good customer service skills and confidence on the phone • Enthusiasm for technical challenges • A strong desire to learn and explore new areas of technology • Patient mind for troubleshooting under pressure More ❯

database admin, server and client O/S, basic network troubleshooting and IIS. Performance • Providing telephone and email support to external customers and colleagues providing an excellent level of service • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a … as required • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base • Documenting software features and business processes for use as knowledge base articles or customer fact sheets • Treating all customers and colleagues with respect … successful track record in application support • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP • A strong knowledge of Microsoft environments and have proficient problem-solving skills • Good customer service skills and confidence on the phone • Enthusiasm for technical challenges • A strong desire to learn and explore new areas of technology • Patient mind for troubleshooting under pressure More ❯

Leading manufacturing client now requires a Service Desk Analyst to join their IT. If you’re passionate about tech and enjoy solving problems, this is a great opportunity to make an impact in a dynamic environment. What you’ll do: Provide first-line IT support and troubleshooting Resolve issues with networking, software, and printing Administer Active Directory & Windows (10+ … Support Google Workspace and mobile devices Deliver great customer service and user training What we’re looking for: Degree in IT or equivalent experience Excellent communication and customer service skills Experience in a business IT environment Hands-on approach with a can-do attitude This can be structured as a 3-month fixed term contract role More ❯

sure to apply today. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. Your Mission As part of our customer service team; you'll support our customers by phone and email answering questions with clarity and care. You'll log interactions, escalate complex issues, and work with suppliers … overflow calls into boxxe, providing prompt, accurate support Communicate with suppliers and couriers to initiate investigations, replacements or returns of faulty, incorrect or unrequired goods Maintain high standards of customer communication and professionalism, upholding company service standards Assist with team tasks during busy periods and staff absence Identify recurring issues and escalate for process improvement What experience we … think you'll need Proven track record proactively building and developing customer relationships internally and externally Articulate communicator with strong phone and written skills, and high attention to detail Systematic, structured approach to work, with the ability to plan and manage your own time effectively Sound commercial judgement, making rational decisions based on available information You'll be a More ❯

to help them achieve their business outcomes through delivering a comprehensive range of technology-focussed support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to … services for software assets by defining and implementing a professional, structured, and repeatable process resulting in optimal commercial routes for renewals and new purchases, based on existing and planned Customer strategies. These activities will be delivered to a portfolio of mid-size UK-based business through to global enterprises through a managed service framework. The overarching function of … Consultant will also provide ad-hoc support to pre-sales/sales effort as an evangelist for the potential range of Procurement related services that may address a specific customer need. KEY RESPONSIBILITIES: Proactively review renewal and new-purchase transactions for Customers with a managed service to ensure that the activity results in the optimal financial and strategic More ❯

to help them achieve their business outcomes through delivering a comprehensive range of technology-focussed support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to … services for software assets by defining and implementing a professional, structured, and repeatable process resulting in optimal commercial routes for renewals and new purchases, based on existing and planned Customer strategies. These activities will be delivered to a portfolio of mid-size UK-based business through to global enterprises through a managed service framework. The overarching function of … Consultant will also provide ad-hoc support to pre-sales/sales effort as an evangelist for the potential range of Procurement related services that may address a specific customer need. KEY RESPONSIBILITIES: Proactively review renewal and new-purchase transactions for Customers with a managed service to ensure that the activity results in the optimal financial and strategic More ❯

Your new role We are looking for someone who has Admin/Customer Service experience with knowledge of SAP and SystemsThe Technical Delivery Specialist will ensure that all aspect of the Supply Chain service being delivered into my client are monitored and effectively managed. You will ensure that materials are available on time and in full to … the supply chain team to ensure that we add insight into the planning Cycle and ensure the best results for Mobile Deployment.The Specialist will work with the 3rd party service providers to continuously drive improvements into the process and strive for service improvements wherever possible. The specialist will also monitor the reporting received from the 3rd party, producing … insights that allow us to inform the demand planning cycle e.g. forecast accuracy. Together with the Technical Delivery Fulfilment Specialist you will be responsible for managing the 3rd party service delivery and contract. In addition, the Technical Delivery Specialist will also be required to support other areas within the Network Delivery team, including but not exhaustive, Outbound and Reverse More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission. In this role, you will be the bridge between post-sale and retention, ensuring a … line support on the client portal. Manage and execute client project schedules. Facilitate communication between clients and internal teams. Ensure accuracy in contractual documentation and CRM systems. Deliver outstanding customer service across all channels. Ideally you will have: 2 years customer service experience Professional proficiency in German both written and verbal Project management experience in client More ❯

Overview We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region. Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship … role where you'll ensure outstanding overall service and solution delivery. This role is suitable for candidates which have more years of experience in technical background knowledge. Responsibilities Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers Ensures overall service and solution delivery to achieve quality customer outcomes Manages the relationship with account and oversees customer satisfaction for assigned accounts Advises the client and introduces client to new offerings/upsells to assist client in solving business problems Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to More ❯

Overview We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region. Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship … role where you'll ensure outstanding overall service and solution delivery. This role is suitable for candidates which have more years of experience in technical background knowledge. Responsibilities Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers Ensures overall service and solution delivery to achieve quality customer outcomes Manages the relationship with account and oversees customer satisfaction for assigned accounts Advises the client and introduces client to new offerings/upsells to assist client in solving business problems Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to More ❯

Overview We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region. Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship … role where you'll ensure outstanding overall service and solution delivery. This role is suitable for candidates which have more years of experience in technical background knowledge. Responsibilities Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers Ensures overall service and solution delivery to achieve quality customer outcomes Manages the relationship with account and oversees customer satisfaction for assigned accounts Advises the client and introduces client to new offerings/upsells to assist client in solving business problems Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to More ❯

of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region. Acting as our customers' voice you will … interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery. This role is suitable for candidates which have more years of experience in technical background knowledge. Responsibilities Communicates varied technical solutions to customers via multiple channels … using effective communication, listening and comprehension skills; diffuses angry customers Ensures overall service and solution delivery to achieve quality customer outcomes Manages the relationship with account and oversees customer satisfaction for assigned accounts Advises the client and introduces client to new offerings/upsells to assist client in solving business problems Supports service delivery readiness on More ❯

who is eager to develop a strong foundation in business operations. You will be responsible for a wide range of tasks that support the smooth delivery of our 'vCIO' service to our customers, covering the bases of; Consulting, Procurement, Support, Al & Machine Learning, Security Operations, Cloud Operations (AWS, Azure, Office 365). As a Business & Data Administration Apprentice, you … growing organisation. You will play a crucial role in ensuring that clients receive value from our services. Main Responsibilities Reselling Commercial Support Vendor and Partnership Relationship Management Asset Management Customer Service Project Support/Runbook Administration Consultancy Admin Support Budget Planning/Forecasting Solution Investigation Ensuring clients gain maximum value from our services What we're looking for … Strong attention to detail and commitment to quality Excellent communication skills, both written and verbal A team player with a passion for customer service A proactive attitude and ability to adapt in a fast-moving environment Interest in technology and business operations Proficiency in Microsoft Word, Excel, Outlook, and other business communication tools Strong numerical and commercial acumen More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … culture. You ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … culture. You’ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful Application Support Analyst candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful Application Support Analyst candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful Application Support Analyst candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯